Mall security
Intellicene, the pioneer in intelligent security management platforms, announced the appointment of Greg Colaluca as General Manager. With more than 20 years of global leadership experience, Colaluca will guide the company into its next growth phase, emphasising the delivery of intelligent security solutions for mission-critical environments. Colaluca brings a wealth of experience in customer success, growth, profitability, and operational excellence. He leverages vision, analytics, and continu...
3xLOGIC, the pioneering innovator in security and business intelligence, has launched four new camera and imager solutions providing exceptional high-definition quality and intelligent software to improve business insights. Each camera offers unique features tailored to business needs. Some include fixed lens capabilities, AI analytics, enhanced visual performance for poor lighting conditions, and more. VISIX™ Dual Thermal Imager VISIX™ Dual Thermal/Visible Light Imager comb...
Thales announced the release of the 2024 Thales Cloud Security Study, its annual assessment of the latest cloud security threats, trends and emerging risks based on a survey of nearly 3000 IT and security professionals across 18 countries in 37 industries. As the use of the cloud continues to be strategically vital to many organisations, cloud resources have become the biggest targets for cyber-attacks, with SaaS applications (31%), Cloud Storage (30%) and Cloud Management Infrastructure (...
Allegion US, a pioneering provider of security solutions, technology and services, is excited to announce the launch of the Von Duprin 70 Series Exit Devices. This new product line combines the quality and trust associated with Von Duprin with a medium price point, making it an ideal choice for a wide range of applications including warehouse, industrial, office, multifamily, retail and hospitality spaces. The Von Duprin 70 Series Exit Devices are ANSI/BHMA Grade 1 certified, ensuring the...
Across Europe, security services are on high alert to a potential increase in subversive attacks, following a spate of arson and sabotage strikes on infrastructure and businesses in the Baltics, Germany and the UK. Recent examples include a fire at a homeware store in Lithuania in May, which the Polish Prime Minister suggested may have been started by a foreign saboteur; investigators alleged an arson attack in London showed signs of overseas involvement; an inferno destroyed Poland’s big...
Delta Scientific's 50th Anniversary Showcase Event that took place on June 6th was a success, bringing together nearly 100 guests to celebrate this significant milestone. The event was an opportunity to highlight the company's rich history and ongoing innovation in the industry. Attendees were treated to the debut of several new products set to launch later this year, alongside demonstrations of Delta Scientific's extensive current product line. Technology of Delta barriers The event al...
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Infosys, a global pioneer in next-generation digital services and consulting, announced the launch of Infosys Aster™ – a set of AI-amplified marketing services, solutions and platforms that deliver engaging brand experiences, enhanced marketing efficiency, and accelerated effectiveness for business growth. It drives AI-led transformation of marketing with integrated, real-time view across customers, brands and channels, enabling companies to increase ROI from marketing. With creative services, experience in design, digital commerce, MarTech orchestration, performance marketing and marketing operations, Infosys Aster™ brings agility to the marketing value chain for B2B and B2C brands. With Infosys Aster™, global brands have realised up to a 50% increase in repeat buyers, a 30% improvement in the cost of marketing operations, and a 40% increase in sales. Deliver engaging brand experiences Infosys Aster™ helped the business turn millions of fans into lifelong customers Infosys Aster™ delivers lasting connections with its human experience design approach amplified by the power of technology. Utilising advanced technologies like real-time Unreal Engine 3D, AR/VR/XR, and digital twin CGI modelling, it delivers immersive experiences that foster customer intimacy. By taking advantage of AI-powered customer and marketing data platforms, it enables brands to unlock insights from data while also drawing on the power of ecosystems to deepen omnichannel engagement. For example, as the creative partner for an international racing giant, Infosys Aster™ created a holistic digital ecosystem – with compelling visual experiences that were highly customised for user groups – to boost engagement. Taking advantage of a dynamic content engine along with a simple ticketing system, Infosys Aster™ helped the business turn millions of fans into lifelong customers. Enhance marketing efficiency Boosts efficiencies via marketing shared services by centralising and automating content Infosys Aster™ combines gen AI-amplified content and creative services, intelligent recommendations from the MarTech stack, and marketing insights to deliver cost-effective campaigns faster. It also boosts efficiencies through marketing shared services by centralising and automating content and design operations, reducing time and cost to activate campaigns. The suite's AI capabilities, powered by Infosys Topaz™, help brands improve channel efficiencies by analysing performance data and adapting strategies in real-time. For example, a global health-tech company took advantage of Infosys Aster™ to accelerate their campaign management cycles – from setup to execution for 80+ markets driving savings in the cost of operations. Accelerate effectiveness for business growth Infosys Aster™ helps businesses create shared digital foundations, by integrating MarTech and enterprise systems, to create new avenues to value for sales and marketing. AI-driven analytics and customer insights help marketers increase customer lifetime value by personalising outreach, nurturing meaningful conversations, and garnering high-quality leads. This supports brands in driving effective lead-generation campaigns, marked by better cross-sell and up-sell opportunities. AI-driven analytics and customer insights help marketers increase customer lifetime value Marketers can also capture demand and nurture repeat purchases with the suite's real-time recommendations based on customer behaviour. Predictive insights also help in influencing pricing strategies. For example, a retail chain used AI-amplified insights from Infosys Aster™ to develop their app-based promotional loyalty program that resulted in a sales boost for them. The digital commerce platform, integral to Infosys Aster™, has a proven record in shaping e-commerce as an enterprise growth lever. Era of AI-first enterprise transformation Satish H C, EVP and Co-head of Delivery, Infosys, said, "Our clients want to tap into new avenues of growth, while deepening customer intimacy, efficiently, in near-real time. They understand the role that modern agile marketing, enabled by data and AI, can play to accelerate their strategy and disintermediate execution. Infosys Aster™ helps our clients' marketing organisations master the duality of marketing effectiveness and marketing efficiency to truly transform into customer-champions and growth-partners." "Businesses need marketing to be their core engine for reimagining customer experience and driving growth. In the era of AI-first enterprise transformation, CMOs have a unique opportunity to be the true C-Suite partner and orchestrator of value across the organisation," said Sumit Virmani, EVP and Global Chief Marketing Officer, Infosys. "At Infosys, we count on AI to amplify our capabilities – deepen brand experiences while driving effectiveness and efficiencies. We know that Infosys Aster™ – the same AI-amplified services, solutions and platforms that delivers value for us – can transform marketing into the powerful growth engine CMOs need for it to be." Infosys Aster's AI-led marketing capabilities Peter Bendor-Samuel, Founder & CEO, Everest Group, said, "AI presents immense value to marketers, from driving hyper-personalisation to promising enhanced efficiencies and effectiveness across insights generation, creative workflows, and customer support. This is enabling marketers to not only glean productivity improvements, but also drive growth mandates." "This journey is best enabled by partnering with a service provider that brings together strong tech capabilities with a deep understanding of the marketing domain. Infosys Aster's AI-led marketing capabilities, coupled with Infosys' experience of driving marketing and experience transformations, is well positioned to serve the needs of progressive marketers." Gen AI capabilities of Infosys Topaz™ Infosys' deep industry experience and expertise in connecting the complex enterprise ecosystem Infosys Aster™ has nurtured best-in-class digital agencies, proven AI capabilities, deep industry experience, decades of delivery excellence and a diverse partner ecosystem. WongDoody, Infosys' creative digital innovation agency, brings together unique capabilities in creative consulting, experience design, immersive experiences, and future-proof marketing. Infosys Aster™ uses the AI and gen AI capabilities of Infosys Topaz™ in a 'responsible by design' approach to amplify marketing capabilities and enhance effectiveness of the function. Infosys' deep industry experience and expertise in connecting the complex enterprise ecosystem to the customer-facing marketing function, while managing organisational change, helps CMOs achieve strong business impact. With over 350 global awards, 20+ design studios, 50+ partners, and 400+ marketing assets including use cases, solutions, and platforms, Infosys Aster™ is accelerating experience, efficiency, and effectiveness for B2B and B2C marketers globally. New creative possibilities with gen AI Björn Schick, Chief Experience Officer and Member of the Executive Board, smart Europe GmbH, said, "At smart Europe, we share a similar value set with our strong partner Infosys Aster™, which prioritises the individual customer experience thanks to sustainable concepts and the appropriate use of technology. In today's dynamic digital landscape, smart must secure a strong presence to connect with customers at every touchpoint. Infosys' human-centered design studio, WongDoody, has developed a performative 3D digital twin-based platform for us." "This platform creates personalised customer journeys with our vehicles, enhancing the experience and unlocking new creative possibilities with gen AI. It simplifies and economises the production of on-demand personalised visual content, increasing our flexibility to present and promote our brand and its growing product portfolio effectively to customers worldwide." Predictability of engagement "Infosys Aster™ is bringing expertise to help us reimagine, engineer, and activate best-in-class omnichannel experiences for our customers, partners, and prospects enabling them to quickly access the relevant and up-to-date information they need." "We see the potential of AI to amplify these capabilities and significantly raise the bar in the delivery of personalised content, ensuring predictability of engagement. We are elevating the way we connect with our customers and how our customers connect with us," said Tom Portman, Group VP, Online Transformation and Group Head of Digital Channels, ABB.
Hikvision hosted the LED Displays Launch Event 2024, showcasing significant upgrades in R&D and product lineup. This spectacular event impressed the global audience with the coordinated operations of dual manufacturing bases, the debut of its 5th generation LED cabinets, as well as the launch of diverse LED products for outdoor displays, creative displays, modules, and controllers. Foundation of success Widely known for its video security solutions, Hikvision ventured into the LED market more than a decade ago. The company has been continuously translating technological advancements into market advantages, with products available in over 150 countries. The secret behind this impressive journey lies in Hikvision’s pioneering digital manufacturing capabilities. Its dual manufacturing bases in Tonglu and Wuhan collectively boast a stunning annual production capacity exceeding 500,000 square metres. Throughout the whole manufacturing process, Hikvision is committed to stringent standards and ensures top-notch quality management. 5th generation LED cabinet as a game changer The cabinets support both horizontal and vertical wiring, reducing costs and enhancing efficiency At spectacular this event, Hikvision highlighted its 5th generation LED cabinet, showcasing the latest advancements in display technology. With advanced industrial design, this new release promises industry-leading performance and convenience. With an advanced cabinet structure of just 29.3 mm and weighing only 17 kg/m2, Hikvision’snew flagship product blends elegance with robustness. Its innovative big board design facilitates easier installations, compatible with versatile resolution options. The cabinets support both horizontal and vertical wiring, reducing costs and enhancing efficiency. Unified structure But it’s not just about looks and ease of use. Hikvision’s 5th generation LED cabinet introduces a unified structure, accommodating three lamp board technologies: COB (chip on board), HOB (Hikvision glue on board), and SMD (surface mount device), which reduces the risk of obsolete inventory and minimises product iteration costs. The Ultra series offers seamless pixel pitch replacement and colour consistency through single-cabinet calibration. Easy maintenance, and energy efficiency The Solid Plus and Solid series deliver durability, easy maintenance, and energy efficiency. Hikvision’s 5th generation LED cabinet is transforming display solutions across industries. From command centres to conference rooms, theaters to retail stores, they offer more vivid colour reproduction and more immersive experiences than ever before. Expanding to controllers, software, and beyond LED controllers: To elevate the entire product ecosystem, Hikvision has significantly upgraded its LED controllers. The C series supports various HUB interface receiving cards and offers great value for channel customers. The flagship P series, available in full- and half-width versions, meets diverse needs in information release and splicing control. Advanced video wall controllers cater to both small monitoring setups and large command centres. LED software: In addition to hardware, Hikvision also offers powerful LED software with web-based configuration for all LED controllers. For advanced needs, its LED batch controller enables simultaneous configuration of multiple controllers. For complex advertising design and distribution, HikCentral FocSign provides detailed scheduling, comprehensive workflows, and a centralised status monitoring dashboard. Indoor displays, outdoor displays, and LED modules: In the indoor LED product line, the Flex and Value series have been further enhanced to better serve retail scenarios. Meanwhile, its reliable outdoor LED series, including LumiUltra, LumiFit, andLumiSquare, now offer a wider range of options in pitch, brightness, and affordability. Additionally, Hikvision’s self-developed LED modules have covered a variety of models, including indoor, outdoor, soft, and cut-edge, to meet the diverse scenario needs. Production and R&D From cabinets to the entire system, and from hardware to software, Hikvision LED displays have experienced groundbreaking upgrades. This transformation is driven by the continuous enhancement of production and R&D capabilities. As a pioneering force in the global LED display industry, Hikvision is poised to deliver breakthroughs and exciting developments.
Inverclyde security firm, Safer Group, has appointed Mark Walsh to the newly-created position of Chief Revenue Officer amid continued strong growth. Founded in 2016 by Greenock entrepreneur Ryan Clark, the Port Glasgow-based company specialises in protecting construction sites, infrastructure and assets with its high-tech intruder detection system, known as Safer PODs. It recently opened a second 6,000 sq ft unit at Kelburn Business Park as its new head office, after enjoying a record-breaking year in 2023, with turnover reaching £12m and headcount exceeding 60. Expanded into international markets Last year, the business also expanded into international markets through its partnership with VPS Group, which will bring Safer Pods to France, Germany, Spain, Italy, Ireland and the Netherlands, as well as the rest of the UK. Business also expanded into international markets through its partnership with VPS Group With more than three decades of experience in the construction and hire industry, Mark joins Safer Group from equipment hire firm HSS Hire, where he spent 15 years rising through the ranks and was most recently Sales Director. He also spent five years at Interserve where he ran the Heathrow procurement office, supporting large FM, retail and capital development projects. Huge boost for Safer Group Mark said: “I was looking to start a new chapter in my career with a company at the forefront of their industry, and where I could maximise my existing strong customer relationships and experience. After meeting the executive board at Safer Group, I was so impressed with the vision and values of the business that it was an easy decision for me to join the team on their exciting journey ahead. I’m looking forward to bringing fresh opportunities for continued growth across new markets to the table.” Safer Group’s CEO Ryan Clark added: “Mark’s impressive track record in building strong teams that maximise revenue makes his appointment a huge boost for Safer Group as we continue our expansion plans. It’s a testament to our growing reputation within the security industry that we’ve attracted someone of Mark’s calibre to join us.”
The new T series wall-mount cameras from Hanwha Vision solve the obstructed-view challenges associated with dome surveillance devices in high overhead mounting positions. The new cameras deliver an “eye-level,” nearly 180° panoramic field of view while capturing detailed 5MP resolution video for accurate people and object identification. The T series cameras (model TNV-C8011RW) can fit a range of commercial surveillance applications requiring wide fields of view of any property or establishment without blind spots. Potential installations include gas stations, retail stores, drive-thru lanes, self-checkout kiosks, or other scenarios where users need to clearly see people and vehicles entering and exiting, detect theft and prevent loss, monitor customer activity to take immediate action, and to improve the guest experience. WiseStream III compression technology The use of WiseStream III compression technology enables more efficient video management “Surveillance dome cameras are often mounted high, which creates sharp viewing angles that make it difficult to identify people as they move closer to the camera,” said Ramy Ayad, Sr. Director of Product Management at Hanwha Vision America. “The T series offers a more natural, realistic view to detect key details that might otherwise be obstructed or not even visible.” The T series wall-mount cameras are equipped with AI-based object detection to reduce false alarms and also generate metadata that can be used to streamline forensic searches. The use of WiseStream III compression technology enables more efficient video management by reducing bandwidth by up to 80% without compromising the video quality. AI-powered wide dynamic range (WDR) and noise reduction technology combine to produce crisp imagery even in challenging lighting. New camera’s IR performance The camera’s AI engine also features analytics related to facility occupancy levels Security teams can use the camera’s built-in analytics to set up virtual areas and lines, and receive alerts when classified objects or people enter, exit, intrude or loiter in designated locations requiring authorised access. The camera’s AI engine also features analytics related to facility occupancy levels, people or vehicle counting, queue management, heat mapping and other trackable statistics useful for improving customer service and generating actionable business insights. The new camera’s IR performance allows night viewing at up to 15 metres and close-up imaging without oversaturation. A lens tilt of ±25° allows users to customise their viewing angle to fit any environment. The T series wall-mount cameras feature a built-in microphone allowing users to hear any activity near the camera. Features of the new Hanwha Vision T series Key features of the new Hanwha Vision T series wall-mount cameras (model TNV-C8011RW) include: 5MP @ 30 FPS 1.6mm fixed focal lens (HFoV: 175° VFoV: 125°, Triple CODEC (H.265/H.264/MJPEG) with WiseStream III (based on AI engine) support 120dB WDR IR viewable length 15m (49ft), WiseMD based on AI engine Classified object type: Person/Vehicle (vehicle type: car, bus, truck, motorcycle/bicycle) Tamper detection SD card slot IP66 PoE White colour All new Hanwha Vision cameras and devices, including the T series, are fully NDAA compliant and meet the highest cybersecurity standards.
Matrix SARVAM UCS is an enterprise-grade (SME and ENT) unified communication solution that offers collaboration, communication, messaging, and mobility. It brings diverse users from multiple locations to a common platform for real-time collaboration and communication. Improving agility and productivity It unifies all the communication networks and devices to provide users the flexibility of accessing the calls, messaging, and voicemails from any of the devices irrespective of their location. This thus improves an organisation's agility and productivity. These attributes make it a must-have solution for businesses, hotels, hospitals, manufacturing units, retail chains, and banks. By leveraging the power of unified communications, different categories of enterprises can boost collaboration and improve customer responsiveness. Key features Unified communication server for 10 to 2000 users. Connect analogue, digital, VoIP, and smartphones on a common platform. Offers scalable solutions for organisations of different sizes. Manage and monitor network elements, audit network usage, and detect network faults with the support of SNMPv1/v2c/v3. Attend up to 64 calls simultaneously.
Axis Communications celebrates the grand re-opening of its Axis Experience Centre (AEC) in Chelmsford, MA. The upgraded Boston-area AEC has been renovated to include additional meeting spaces, an expanded lab, a demo room, and a design studio, allowing Axis to better support customers and partners throughout Northern New England. Home to Axis’ Americas headquarters, the Chelmsford AEC serves a variety of local industries including retail, education, transportation, biopharma, and more, providing on-the-ground support for organisations using Axis products and solutions. The 12,478-square-foot state-of-the-art experience center is located outside of Boston, the most populous city in New England and a thriving technology and innovation hub. Axis’ suite of advanced technologies “As a longstanding member of the Northern New England business community, Axis is proud to bring the newest technological innovations and enhanced support to the Boston area and beyond,” said Aaron Kahn, Business Area Director, Northeast at Axis Communications. “With over a dozen experience centers located across the United States, Axis’ AECs are vital to our success. We look forward to welcoming local partners and customers to the newly renovated facility.” AECs are thoughtfully created to adapt to different stakeholder interests and allow them a unique Each Axis AEC offers a dedicated, in-person meeting space for customers and partners alike to visit, and to demo and experience Axis solutions in simulated, real-life environments. AECs are thoughtfully designed to accommodate different stakeholder interests and allow them a unique, hands-on opportunity to test Axis’ suite of advanced technologies and capabilities that span security use cases and beyond. Comprehensive technology demonstrations The Chelmsford AEC is equipped with notable features to aid in conducting comprehensive technology demonstrations and business-related events, including: A design studio, golf simulator, large video wall, and image usability lab Axis’ entire catalog of products and services is represented at the facility, with wearables and in-car solutions prominently displayed Five high-tech meeting rooms available for Axis partners and customers to host meetings, trainings, or conferences Axis representatives, along with customers, partners, and local community members, will celebrate the grand re-opening of the Chelmsford AEC on June 12. Planned festivities include a formal ribbon cutting, facility tours that demonstrate camera, audio, intercom, and analytic technologies, and live entertainment from a caricature artist and a magician.
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Expert commentary
With the rise of organised retail crime (ORC) making headlines, retailers are grappling with the dual challenge of safeguarding both their staff and store assets, while addressing the economic pressures that impact profitability and consumer demand. RFID technology The key lies in identifying effective solutions to counter the current surge in ORC, enabling retailers to secure their vulnerable staff and protect inventory for paying customers. Technology plays a crucial role in supporting brands on this mission, with RFID technology continuing to be a valuable solution. It aids retailers in gaining better control over retail crime, leveraging inventory data. The ongoing surge in retail crime Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector Seen as a global issue, the British Retail Consortium recently reported that incidents of theft have increased by 27% across 10 of the largest cities in the UK, with some cities reporting up to a 68% increase. In the US, retailer Target reported an inventory loss of $500 million for 2023, amounting to a 100-basis point hit to gross margins in 2023. The current surge in theft is not attributed to a singular cause. Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector. Lack of preventive measures A significant contributing factor is the lack of sufficient preventive measures by law enforcement, which in some cases has led to a rise in more severe incidents. However, the implementation of technologies like RFID allows retailers to efficiently build cases against criminals, putting them in a stronger position when it comes to reporting thefts. Not all retail crimes are orchestrated by large entities or executed through sophisticated methods. Some stores have seen a reduction in staff numbers and, as a result, there are fewer people on the shop floor, making it easier for shoplifters to carry out their activities unnoticed. The true impact of retail crime Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey The impact of retail crime on businesses extends beyond financial and economic consequences; it has also led to a surge in violence against retail staff, an ongoing trend elevated by the pandemic. Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey conducted by the National Retail Federation. This escalation in violence not only results in immediate repercussions but also contributes to long-term mental health issues for staff, fostering an atmosphere of insecurity that has compelled some retailers to close their physical stores. Policy implementation Given the challenge of staff retention across various businesses, addressing retail crime becomes an even more urgent matter. Additionally, retailers are wary of their employees facing potential danger and the prospect of legal action. Consequently, many have implemented policies prohibiting employees from actively intervening when confronted with shoplifters. Privacy concerns with facial recognition Retail crime also affects customers, as businesses seek to offset losses by raising prices Retail crime also affects customers, as businesses seek to offset losses by raising prices, further burdening financially strained consumers. The presence of visible security systems not only makes stores more hostile but also diminishes the overall customer experience. While facial recognition technology is considered a potential solution, privacy concerns have emerged in its various applications. Today’s problems, yesterday’s solutions Retailers are resorting to historic measures such as steel cables, physical monitoring, or plastic screens to resolve customer issues. However, the reality is that these solutions are unfit for solving the problem, causing friction for both customers and staff. Digital solutions The newer approach involves equipping retail staff with body cams and providing new training The newer approach involves equipping retail staff with body cams and providing new training to deter shoplifters. Some stores are even offering the police discounted food and beverages to encourage their presence. The responsibility lies with management teams to seek effective solutions. In an era dominated by data and technology, retailers must shift their focus from traditional security methods to digital solutions that align with the challenges of today’s society and modern retail environments. Shrinkage When discussing theft or organised retail crime, retailers commonly use the term "shrinkage," referring to not only theft but the broader issue of lost inventory. Additional drivers of shrinkage include damage, fraud, and internal theft. A significant problem arises as losses are often based on guesswork and estimates rather than concrete numbers. Retailers may lack a comprehensive understanding of their inventories, further increasing the issue of shrinkage. Combating shrinkage Utilising RFID technology notably helps in boosting inventory accuracy Some retailers still struggle with limited knowledge of the whereabouts of items, a challenge heightened by the issue of shrinkage. Utilising RFID technology notably helps in boosting inventory accuracy. This enhancement enables retailers to obtain a clearer understanding of their inventory and the precise locations of items. Comprehensive strategy Changes in the in-store experience have highlighted the relevance of RFID, especially as self-service checkouts encounter double the shrinkage levels compared to traditional checkout stores. To combat retail theft effectively, a comprehensive strategy should involve the integration of labels, deactivation, electronic article surveillance, and data analytics. This combination works synergistically to reduce shrinkage and enhance product availability. Retail data analytics platforms RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors Linking hardware to an underlying data analytics platform empowers retailers to make more informed decisions. Retail data analytics platforms delve into alarms, deactivations, and visitor metrics, providing a deeper understanding of theft patterns. RFID technology drives efficiency by pinpointing frequently stolen items, allowing for the identification of theft patterns. In instances of flash mobs in major metropolitan areas, RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors and incoming customers. Real-time optimisation The crucial question remains whether both shoppers and retailers are prepared to shoulder the responsibility for these additional precautions. Nevertheless, these changes leverage data more effectively, optimising loss prevention strategies almost in real-time rather than relying on biannual inventory counts, therefore transitioning from static to dynamic loss prevention. Holistic approach Striking a balance between security measures and providing a seamless shopping experience is key In a retail environment, not all items require protection, and prioritising the safeguarding of the most frequently stolen and valuable items can significantly impact shrinkage. A holistic approach to retail theft is imperative, considering the entire journey of an item through the retail environment. Striking a balance between security measures and providing a seamless shopping experience is key. Protection without hindrance As stores move towards being checkout-free, retail criminals (or ORC gangs) will be presented with lucrative opportunities to steal, so retailers need to be one step ahead by introducing unobtrusive and effective technology solutions. For example, case building can be improved with item-level data. RFID data offers a more precise means of assessing the value of stolen items compared to relying solely on CCTV. It provides detailed insights into the specific items removed from the store and the timing of these incidents. This proves beneficial in tracking repeat offenders. Increased visibility with a proactive approach The modern retail environment continues to evolve and criminals are never far behind. RFID technology plays a crucial role in minimising shrinkage by enhancing inventory visibility. Moreover, it leverages the power of data to stay ahead, enabling better predictions of retail crime and the formulation of prevention strategies. This proactive approach allows for the implementation of more tailored solutions to alter outcomes positively.
Amidst the challenges of a prevailing economic downturn, the retail sector finds itself grappling with an unparalleled rise in incidents of shoplifting, theft, and burglaries. The disconcerting scenes witnessed on London’s Oxford Street in August 2023, where crowds gathered, looting as many stores as possible, sent shockwaves across the nation’s retailers. This alarming surge in retail crime has put retailers on high alert, as they contend with a rising tide of security concerns. Shoplifting concerns Recent data from the Union of Shop Distributive and Allied Workers (USDAW), has raised alarming concerns: shoplifting rates have surged by an unprecedented 24%. In the first half of 2023 alone, there were approximately 8 million reported shoplifting incidents. With the ongoing burden of the cost of living crisis and the approaching festive season, it is expected that these figures will keep surging. Implementing robust security measures Theft and prevention strategies cost retailers approximately £2 billion in 2021/2022 While more help from the Government to support retail workers and the businesses shoplifters target is certainly needed, the implementation of robust security measures will significantly contribute to deterring these crimes from occurring in the first place. British retailers spend millions on tools to deter and catch shoplifters inside stores, from CCTV and security guards to electronic tagging and alarms. The Grocer reported that theft and prevention strategies cost retailers approximately £2 billion in 2021/2022. Despite these initial costs, other threats are at play beyond the shop floor. Break-ins by criminal gangs For many large town centre stores and supermarkets, and units in retail parks, the rear doors and delivery areas are commonly targeted by criminal gangs. It’s not uncommon for thefts to occur from pallets or cages that have been unloaded from lorries and sit waiting to be moved into the building. After-hours break-ins are a risk for all store owners too, particularly over the festive season when a lot of high-value stock has been delivered to shops and supermarkets. Addressing anti-social behaviour The additional fencing was deemed an essential measure to safeguard the community Anti-social behaviour also poses a challenge for retailers. In 2022, an Aldi based in Derby invested in security fencing to protect staff and deter loitering groups. The additional fencing was deemed an essential measure to safeguard the community, as dangerous items were frequently found outside the store, including weapons and hypodermic needles. So how do physical security solutions such as fencing and gates help better protect retail establishments such as supermarkets and edge-of-town retail park shops? Fencing and gates: a critical component of retail security 1. Risk assessment and target hardening A thorough risk assessment will identify potential weak spots that require protection. ‘Target hardening’ involves implementing physical security measures that become more robust as they approach the target. This helps deter intruders while ensuring ease of access for customers and staff. 2. Effective perimeter security Opt for difficult-to-climb security fencing that provides a robust obstacle against thieves, vandals, and intruders Selecting fencing solutions according to the potential threats, site characteristics, and topography is crucial. It is important to specify fencing that strikes a balance and maintains a welcoming appearance while safeguarding external areas of the store or warehouse from potential harm and unauthorised access. Solid fencing which provides concealment can help to conceal expensive goods and remove them as a target for opportunistic theft. Opt for difficult-to-climb security fencing that provides a robust obstacle against thieves, vandals, and intruders. I recommend selecting a sufficiently tall and robust fence such as an acoustic barrier. Its noise-reducing properties are often beneficial for these types of sites too. 3. Controlling vehicular speeds and access To enhance security, consider controlling vehicular speeds and access. One effective approach is the installation of bollards at the ends of traditional high streets. This practice is already commonplace as a means of safeguarding against hostile vehicle attacks, but it can also play a pivotal role in preventing quick getaways of vehicles involved in potential heists. Additionally, employing road blockers and sliding gates at the rear entrances of delivery areas would serve to fortify security further. These measures can help in delaying vehicles, allowing for necessary checks to be conducted. 4. Balancing security with aesthetics The presence of high-security fencing can also make a site more of a target for vandals and burglars Another challenge is avoiding creating an imposing presence, especially important for areas situated near residential communities. The presence of high-security fencing can also make a site more of a target for vandals and burglars. To minimise this risk consider specifying timber fencing and traffic barriers to secure car parks, providing both security and a welcoming atmosphere for shoppers. Taking an integrated approach Combine secure perimeter fencing with effective lighting in places with shaded areas and at doors, gates, and shop windows, alongside Perimeter Intrusion Detection Systems (PIDS), and strategically placed CCTV. These measures will hinder unauthorised entry and escape, increasing the likelihood of detection and apprehension. Prioritising employee wellbeing Installing robust security fencing, complemented by CCTV, good lighting, and guarding, creates a safe environment Installing robust security fencing, complemented by CCTV, good lighting, and guarding, creates a safe environment for employees. This not only safeguards their well-being but also provides peace of mind that they are protected effectively in the case of a burglary or crime. When selecting security products for retail sites, it is advisable to opt for items that have undergone rigorous testing and carry relevant certifications for their security level. Each component should meet industry-specific standards for its intended purpose and originate from manufacturers accredited under ISO 9001:2015. This ensures a high standard of quality and reliability in safeguarding the premises. High-quality security fencing As the cost-of-living crisis continues, crime rates increase, and the festive season approaches, the time to act and implement on-site security is now. By investing in comprehensive security measures, retailers can protect their assets, employees, and customers, ensuring a safer and more secure shopping environment for all. High-quality security fencing is also a sound investment, that requires little or no maintenance once installed. The best fencing solutions are extremely weather-resistant, and won’t suffer from rust or corrosion. With all sectors preparing to ride the rapids of recession in the coming year, improving on-site security while selecting cost-effective measures, is one surefire way to protect your people, your property, and your profits from harm.
The average business owner or investor has some kind of security precaution in place, especially in the after-hours when there are fewer deterrents to inhibit criminal activity. Security guards, video surveillance systems, motion sensor lights, or even just fake cameras placed around the property are some of the common options people choose. Future of overnight security Smart business owners are starting to realise, however, that some of these traditional security measures are becoming antiquated and no longer cutting. The now and future of overnight security is in remote guarding. Pioneered by companies like Los Angeles-based Elite Interactive Solutions, which was founded back in 2007, remote guarding is revolutionising the overnight security business. Minimising criminal activity Remote guarding is fast becoming the most popular choice among commercial end-user property owners Remote guarding utilises a combination of cutting-edge technology, “digital guards,” highly trained security agents, and local law enforcement if and when necessary to minimise the potential of criminal activity. For those adequately enlightened to its overwhelmingly impressive crime prevention capabilities, remote guarding is fast becoming the most popular choice among commercial end-user property owners to secure and protect their investments. What Is remote guarding? Remote guarding is a revolutionary concept and increasing trend in security systems that utilises a combination of methods to effectively analyse potential threats to property. Cameras and/or other monitoring devices running highly advanced algorithmic software are installed in strategic areas or vulnerable places onsite and remotely located security agents are immediately notified of any activity within a designated perimeter of the property. A blend of AI, cybersecurity, and video analytics When properly deployed by an expert provider, the technology stack includes a proprietary blend of video analytics, artificial intelligence, cybersecurity, and more. Done right, “noise” is effectively filtered out, allowing agents to act on legitimate alerts and achieve zero false alarms communicated to first responders. Today, there are a lot of terms and descriptions tossed around about remote guarding, remote video, virtual guarding, etc., but those attributes must be present to represent the true definition of the offering and its many virtues. Realtime situational awareness Many systems have a two-way speaker that allows the security agent to give a verbal warning When specially trained security agents are alerted to trespassers, possible intruders, or other suspicious activity, they analyse the situation in real-time and determine the necessary level of action. Many systems have a two-way speaker that allows the security agent to give a verbal warning, known as a voice-down, to the individual(s) that they are being watched. Most perpetrators, often believing the response is emanating directly from security personnel on the property itself rather than from a remote command centre, flee immediately. However, if the threat persists, the security agent enlists local law enforcement to get on the scene. Customised remote guarding When properly deployed, remote guarding systems are also customised to specific properties. A team of consultants visits the client’s property to evaluate its vulnerabilities and where to best place cameras and/or other monitoring devices for system efficacy. Traditional security shortfalls According to Keith Bushey, a retired commander for the Los Angeles Police Department, there is much frustration between law enforcement officers and potential victims of crime due to the historically unreliable performance of traditional burglar alarm systems and central monitoring stations. He states about 90% of security-related calls are false alarms, a problem that has been well-documented through the years. Onsite challenges When a legitimate emergency does occur, the perpetrators have often already done their damage When a legitimate emergency does occur, the perpetrators have often already done their damage and/or escaped by the time law enforcement arrives. Onsite security guards are not the remedy either as they bring their own set of issues and challenges. Unexpected costs Traditional security systems can also have unexpected costs. The cost is not only in the security guards’ paycheck or the cost of the equipment itself. The cost comes when an actual incident occurs. In worst-case scenarios, the security guard(s) are injured, the business suffers inventory loss, and/or damage is sustained to the property. The medical and other costs for the security guard(s), the loss of inventory, property damage, deployment of law enforcement resources, and possible fallout of legal expenses all add up. Even in the best-case scenario, false alarm expenses incur if law enforcement is dispatched. These, among many others, are some of the primary issues that remote guarding resoundingly answers as a superior alternative. A bounty of benefits Remote guarding systems have been proven to cut costs and be more effective than traditional security systems. Even though the monthly monitoring costs of remote guarding are significantly higher than traditional intrusion detection system monitoring, the much higher effectiveness in crime reduction, elimination of false alarms, and augmenting or replacement of manned guards result in a substantially higher return on investment (ROI) to the end user. Easy tracking of threats The security cameras already have their image captured on record, making them easier to track down For example, case studies have demonstrated reduced security costs for clients by 60%, on average. These reductions have come from the costs of security staff, inventory, or property loss, plus saving money on insurance premiums and deductibles. The nature of remote guarding reduces the risk and costs of false alarms, with professional security agents able to determine an actual threat before law enforcement is called. In a rare instance when a perpetrator escapes before law enforcement arrives or can detain the individual(s), the security cameras already have their image captured on record, making them easier to track down and identify. Reduction of false alarms The significant reduction in false alarms is greatly appreciated by law enforcement, as it allows them to focus on real emergencies or crises. Better relationships are also developed between clients and law enforcement, as remote guarding systems are highly reliable in providing accurate and real-time information to officers as they approach the scene. In short, it assists law enforcement in doing their job more effectively, as well as more safely thanks to having eyewitness information before engaging in an active crime scene. Partnership When you combine the decreased cost with the increased efficiency and success rate, it is easy to see why many commercial end-user property owners across the country are making the shift to remote guarding. It’s also an outstanding opportunity for professional security dealers and integrators to partner with a remote guarding services provider to bring a superior solution to their end customers and pick up a recurring monthly revenue stream in the process.
Security beat
Companies at GSX 2023 emphasised new ways that technologies such as artificial intelligence (AI) and the cloud can address long-standing issues in the security market. Among the exhibitors at the event in Dallas were companies seeking creative ways to apply technology, lower costs, and make the world a safer place. Reflecting on the exhibition, here are some additional takeaways. Expanding AI at the edge i-PRO is a company reflecting the continued expansion of edge AI capability in the security market. Today, more than half of the company’s lineup supports AI at the edge so the customer has a wide choice of form factors when seeking to leverage the feature set. AI processing relay, extended warranty i-PRO is increasing their warranty period from 5 to 7 years, which could be a lifetime warranty in some cases I-PRO also has an “AI processing relay” device that accepts non-AI video streams and applies edge analytics. AI has progressed from a high-end technology to a feature available in a variety of cameras at different price points. i-PRO is also increasing its warranty period from 5 to 7 years, which could be a lifetime warranty in some cases depending on a customer’s refresh schedule and lifecycle management. Active Guard, MonitorCast The company’s video management system (Video Insight) is continuing to build new features including “Active Guard,” an integrated metadata sorter. Their access control platform, MonitorCast, is a Mercury-based solution that is tightly integrated with Video Insight. Their embedded recorders now have PoE built in. “We can move at a faster pace to fill out our product line since leaving Panasonic,” says Adam Lowenstein, Director of Product Management. “We can focus our business on adapting to the market.” Emphasis on retail and other verticals Shoplifting is a timely issue, and retail is a vertical market that got a lot of attention at GSX 2023. “We see a lot of retailers who are primarily interested in protecting employee safety, but also assets,” says Brandon Davito, Verkada’s SVP of Product and Operations. “Shrinkage is a CEO-level priority.” “Retailers are getting more engaged with security posture, instead of letting perpetrators walk,” Davito adds. Intrusion detection Verkada has an intrusion product that will notify a central station if there is an alarm On the alarm side, Verkada has an intrusion product that will notify a central station if there is an alarm, and operators can review videos to confirm the alarm. Other capabilities seeking to discourage trespassers include sirens, strobes, and “talkdown” capabilities. International expansion Verkada continues to expand internationally with 16 offices in all, including Sydney, Tokyo, and London. The core value proposition is to enable customers to manage their onsite infrastructure more simply, including new elements such as PTZ cameras, intercoms, and visitor management. Verkada emphasises ease of use, including a mobile application to allow access to be managed across the user base. Forging partnerships “We are committed to the channel and industry, and we continue to build relationships and expand our reach,” says Davito. Among the industry relationships is a new partnership with Convergint, which was hinted at during the show and announced later the same day. They are also expanding their partnerships with Schlage, Allegion, and ASSA ABLOY. Working with other verticals They offer new features for K -12 schools, and a new alarm platform is easier to deploy and manage Verkada has also found success across multiple other verticals, notably healthcare, where they integrate with an electronic medical records system. They offer new features for K-12 schools, and a new alarm platform is easier to deploy and manage. They are integrating wireless locks to secure interior doors in schools, looking to secure the perimeter, and installing guest management systems. Transitioning the mid-market to the cloud Salient is squarely focused on the “mid-market,” a large swath of systems somewhere between small businesses and enterprise-level systems. Pure cloud systems are not as attractive to this market, which has a built-out infrastructure of on-premise systems. Adding a camera to an existing system is easier and less expensive than tying it to the cloud. Benefits of cloud It’s a market that may not be ready for the pure cloud, but there are benefits to be realised from adding a cloud element to existing systems. “We are continuing to augment our premise-based solutions with added cloud capabilities and flexibility,” says Sanjay Challa, Salient’s Chief Product Officer. The feedback Salient hears from their customers is “I want to own my data.” The hybrid cloud approach offers the right mix of control, flexibility, and unit economics. Cloud add-on capabilities We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive" Cloud add-on capabilities include bringing more intelligence about system operation to the user via the cloud. Over time, Salient expects to sell more cloud-centric offerings based on feedback from integrators and customers. “We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive over time,” says Challa. Vaidio AI technology Salient seeks to be a transition pioneer to help customers realise the path to the cloud. Their approach is “crawl, walk, run,” and helping customers make the transition at each stage. Salient has added AI to its product offering, incorporating Vaidio AI technology from IronYun into a powerful suite and broad array of on-premise analytics, which are gaining traction. The seamless approach makes it easy for customers to embrace AI analytics, although Salient remains broadly committed to open systems. Addressing ‘soft’ features for integrators AMAG is in the process of enhancing its product line with the next generation of access control panels. However, “product” is just part of the new developments at AMAG. In addition to “hard” features (such as products), the company is looking to improve its “soft” features, too; that is, how they work with the integrator channel. Integrator channel Rebuilding a process to make your organisation more efficient, is relatively easy; it just takes a lot of persistence" “We have the depth of our legacy customer base we can learn from, we just need to close the feedback loop quicker,” says Kyle Gordon, AMAG’s Executive Vice President of Global Sales, Marketing, and commercial Excellence, who acknowledges the value of reinstating face-to-face meetings after COVID. “We are laser-focused on nurturing our integrator channel,” he says. “Developing new features takes time, but rebuilding a process to make your organisation more efficient, that’s relatively easy; it just takes a lot of persistence,” says Gordon. More cohesive internal communication is another useful tool, he says. Disrupting the cloud based on price Wasabi is working to make cloud applications less expensive by offering a “disruptive” price on cloud storage, $6.99 per terabyte per month (80% less than hyperscalers). Contending “hyperscalers” like AWS are charging too much for cloud storage, Wasabi is using its own intellectual property and server equipment co-located in data centres around the world. Wasabi sells “hot cloud storage,” which refers to the fact that they only have one tier of storage and data is always accessible. In contrast, a company such as AWS might charge an “egress fee” for access to data stored in a “colder” tier. Cloud storage “We saw that several video surveillance companies had not yet adopted cloud storage, and we saw an opportunity to make it easy to use,” said Drew Schlussel, Wasabi’s Senior Director of Product Marketing. “We just install a little bit of software that allows them to store data in the cloud and bring it back from the cloud.” Performance, protection (cybersecurity), and price Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies such as Genetec and Milestone. Emphasising performance, protection (cybersecurity), and price, their data centres are certified to SOC 2 and ISO 27001 standards. Faster throughput for weapons detection Xtract One is a young company focusing on weapons detection in a time of accelerated concern about gun issues post-COVID. Founded in Canada and based on technology developed at McMaster University, Xtract One has found a niche in providing weapons detection at stadiums and arenas. These customers already have budgets, and it is easy to shift the money to a newer, faster technology. Madison Square Garden in New York City is among its customers. Cost savings solution Xtract One can increase throughput to 30 to 50 people per entrance per minute (compared to 5 to 6 people per minute when using metal detectors). The solution doesn’t require anyone to empty their pockets and the system alarms on items beyond guns and knives. Using Xtract One allows customers to reduce the number of screening lanes and security staff, providing additional cost savings, all while getting fans through the screening process in half the time. Purpose-built sensors The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties In addition to stadiums and arenas, Xtract One, formerly Patriot One, is also getting “inbound” interest from schools, hospitals, manufacturers, and other verticals that makeup 50% of their business. “We’re on a rocket ride, mainly because the weapons issues are not going away,” says Peter Evans, CEO and Director at Xtract One. The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties, all correlated by an AI engine. Providing early warning of violence ZeroEyes is another company focused on weapons detection. Their AI gun detection system works with video images to identify if someone is “brandishing” (carrying) a weapon. In other words, the system does not detect concealed weapons. Identifying someone carrying a weapon provides early warning of a possible violent act. Increased response with AI-enables images Images are identified by AI and sent to a monitoring centre where a human confirms the image before contacting first responders. Knowing the location of a shooter enables staff to lock entry points, move people to safety, and direct first responders. The company was founded to leverage existing camera views to stop mass shootings and gun violence by reducing response times.
New buzzwords were abundant in the articles that generated the most clicks on our website in 2022. From the metaverse to the Internet of Things, from frictionless access control to artificial intelligence (AI), the topics most popular among our site’s visitors were at the cutting edge of change and innovation in the physical security marketplace. Here is a review of the Top 10 Articles of 2022, based on reader clicks, including links to the original content: Metaverse will promote collaboration and enable more efficiencies for security Metaverse is a familiar buzzword currently, but few people grasp what it means. In the simplest terms, the metaverse is an online “place” where physical, virtual, and augmented realities are shared. The term, Metaverse, suggests a more immersive online environment that combines elements of augmented reality (AR) and virtual reality (VR). For the physical security industry, the looming creation of a complex online environment offers possibilities and challenges. Establishing identity will be a central principle of the metaverse, and various biometrics are at the core of ensuring the identity of someone interacting in the virtual world. Cybersecurity elements are also key. On the benefits side, the security market is already taking advantage of technologies related to the eventual evolution of the metaverse. For example, the industry has deployed AR to provide information about a door lock’s status on a screen, headset, or smart glasses as a patrolling guard walks by. What are the security challenges of the transportation industry? Because transit agencies rely on several IoT devices, they get exposed to higher cybersecurity risks Rapid technological advancement, increasing urbanisation, and the growing expectations of commuters and governments are pressuring transit industry players to modernise. Commuters, urban planners, first responders, and other stakeholders want to use transit data to support their decision-making. Transit agencies’ security and operations teams need closer collaboration to stay ahead. However, for many years, most transit agencies have relied on siloed, proprietary systems. Because transit agencies rely on an ever-growing number of Internet of Things (IoT) devices, they also get exposed to higher cybersecurity risks as there are more network access points to manage. The future is here: ADT’s innovation lab evaluating robots and indoor drones New robots and indoor drones for security applications are on the horizon, based on the work of ADT Commercials’ Innovation Lab, which is evaluating the latest technologies’ value to customers and some typical use cases. The ideal use of humanoid robots is to perform jobs that are considered repetitive, dirty, dangerous, and/or mundane. In security, that describes most security guard positions. As the name implies, autonomous indoor drones are focused on flying indoors versus the outdoor environment, which is heavily regulated by the U.S. Federal Aviation Administration (FAA). Flying autonomously indoors not only eliminates FAA oversight but also will enable ADT Commercial to offer another choice to customers to further reduce their dependencies on and costs of human guards. Innovative security: the key to business efficiency, cost savings, and more Organisations have shifted business focus countless times since the onset of the pandemic. While many leaders have been primarily concerned with the immediate health and safety of their customers and employees, 2022 has given rise to a new trend. More than ever, business leaders are seeking security solutions that increase operational efficiency and cost savings as well as improve logistics and business insight. As working environments become more complex, organisations looking to drive higher productivity and profitability margins should consider security upgrades that prioritise integrated analytics and automation. Shoplifting today is more sophisticated, and so are the tools to fight it One tool to fight shoplifting is analytics, which can be used to determine where shrink is occurring Shoplifting is often viewed as petty theft by individuals, but that is not always the case. Overall, shoplifting is becoming more sophisticated and coordinated. Traditional “shoplifting” has two major differences when compared to organised retail crime (ORC). The differences are numbers and motivation. ORC consists of groups working together to monetise theft, very different than an individual taking an item they need. One tool to fight to shoplift is analytics, which can be used to determine where shrink is occurring. Understanding where crimes take place helps retailers make strategic decisions about where to place their loss prevention efforts. Oosto offers 10 reasons to switch to frictionless access control in commercial buildings Access control for buildings is nothing new. It’s only in recent years that the urgency to implement smarter, more efficient, and more convenient forms of access control has increased, in the context of public and private sector digital transformation. Upheavals from the COVID-19 pandemic have forced organisations to re-think, pivot, and invest in new technology solutions that will incorporate Artificial Intelligence (AI) and Machine Learning, to gain speed in their operations, glean actionable insights from their video analytics, and enhance productivity with their teams. Which security trend is here to stay? Technologies and trends in the security marketplace come and go with some regularity. But how can you tell which trends are gaining traction and which amount to “the flavor of the month.” For example, while many physical security departments were hesitant to consider cloud-connected solutions in the past, they now better understand the benefits these solutions bring and how they can help them utilize their resources to achieve business goals while minimising overall operational complexity. Other technologies mentioned in the article include mobile credentials, AI-based analytics, video management systems, cybersecurity, and a new emphasis on data. What do these technology trends have in common? They are opening new possibilities for greater system efficiency and functionality. In short, they are playing a role in transforming our industry. GSX 2022 reflects changing technologies and evolving role of security The role of the security director increasingly will encompass facets of cybersecurity and physical security GSX 2022 in Atlanta highlighted the changing role of security in the enterprise. The role of the security director increasingly will encompass facets of cybersecurity as well as physical security. Transitioning to an operation that incorporates both disciplines requires a workforce that embraces education and building new skills. Education and the opportunity to build new skills are evident everywhere at GSX, including in the hundreds of education sessions and also in the knowledge shared on the show floor in the exhibit hall. Consolidation changing the face of the security market Consolidation is a dominant trend in the security marketplace. Large companies typically swallow up smaller companies as a means of expanding both their technology portfolios and their geographic reach. Sometimes a big fish is swallowed up by an even bigger fish. Despite the pandemic and resulting economic challenges, the security market has continued to be a desirable environment for both big players and startups, which then provide abundant acquisition targets for larger companies. This article highlighted recent mergers and acquisition news. Six trends at the intersection of video and AI Video has evolved beyond the capabilities of advanced imaging and performance to include another level: Artificial Intelligence. Video imaging technology combines with AI, delivers a wealth of new data, not just for traditional physical security applications, but for a much deeper analysis of past, present, and even future events across the enterprise. This is more than a big development for the physical security industry; it is a monumental paradigm shift that is changing how security system models are envisioned, designed, and deployed. Much of the heightened demand for advanced video analytics is being driven by six prevalent industry trends.
The Global Security Exchange (GSX 2022) in Atlanta in September 2022 is the latest example of the energetic post-COVID resurgence of security trade shows. On the vibrant show flow, discussions centered on topics such as the security industry’s need for more employees and the lingering impact of a months-long supply chain crisis. Against a backdrop of continuing industry challenges, exhibitors and attendees were diverted by a wealth of new opportunities as the industry rebounded. Several major players had big product announcements at GSX 2022 in Atlanta. Manufacturers unveil the latest technology The big news at Genetec was “5.11.” That’s the newest version of Security Center, which is “all in,” i.e., providing everything Genetec offers in a single “unified” platform. The unified approach streamlines the process for systems integrators, makes quotes easier, and adds value for customers. Standard, Pro, and Enterprise versions provide video, access, and LPR “right out of the box.” Genetec is also launching a new web and mobile client for the “next generation operator.” Paid intern programme Kyle Hurt says the security industry’s biggest challenge is attracting personnel Kyle Hurt, Genetec’s Senior Sales Director, North America, says the security industry’s biggest challenge is attracting personnel (even more challenging that the supply chain.) Genetec’s response is a robust paid intern programme, welcoming 120 interns into various departments for a full semester. The programme helps to feed Genetec’s need for new talent. “You can’t coach passion,” said Hurt. WiseNet Edge Hanwha Techwin introduced a “serverless camera” at GSX 2022, named the WiseNet Edge. It is a video camera with a built-in solid-state hard drive for storage. The camera can store its own video and take in other camera feeds. In effect, it operates like an NVR but is less expensive and with an internal solid-state drive. Video can be viewed through a cloud browser, and Hanwha’s WAVE software, loaded on the camera, enables the management of several cameras at a site. High-res video is stored inside the camera, and any information can be shared with the cloud according to the needs of the application. i-PRO Mini i-PRO launches its own Video Insight video management system and MonitorCast access control i-PRO has fully transitioned away from Panasonic and is charting its own ambitious future path. Seeking to be “bold, trusted, and flexible,” the company is releasing a raft of new products, filling in previous gaps in the line, and bringing forward new innovations, including a full complement of AI. In addition to hardware, they have their own Video Insight video management system and MonitorCast access control, which was part of the Video Insight acquisition in 2015. An i-PRO Mini is a tiny camera, smaller than a smartphone. All cameras are NDAA compliant. People are coming together “The show has been phenomenal,” said Josh Letourneau, Chief Commercial Officer, Prosegur USA. “It’s very nice to see that people are coming back. After the pandemic, we are finally in a position of coming together. Lots of organisations are coming to see us.” Intelligence-led risk management Prosegur is a global company looking to expand aggressively in the United States, creating multiple “metropolitan service areas,” where the company’s fully integrated offerings are available. What makes the company unique is its “intelligence-led risk management,” says Josh Letourneau, adding “It’s more than AI, it’s about human intelligence, too." Prosegur sees evolution and growth opportunities in the U.S. market. “We are one of the largest companies no one has heard of,” adds Letourneau. “The show seems as back to normal as possible,” said Keith Bobrosky, President of Delta Scientific, who attended the show although his company did not exhibit, adding “There seems to be a generally positive spirit about the show this year.” Physical security protocols Bobrosky sees data centres as the next big market for his company’s vehicle barriers Bobrosky’s company has worked aggressively to avoid the impact of supply chain issues, ordering plenty of extra inventory to avoid the possibility of a part running out of stock. “We got ahead of it and are past the worst of it,” he said. Bobrosky sees data centres as the next big market for his company’s vehicle barriers. “The government will mandate physical security protocols for cybersecurity locations because they house data that affects national security,” he says. Robots and indoor drones ADT Commercial highlighted robots and indoor drones for security apps at their booth. The newest versions of the humanlike robots offer extra padding, more fluid movement, and 360-degree viewing for a better virtual reality (VR) experience, including better peripheral vision. Robots can operate for four hours without a charge and “know” when to return to the charger (to “top off” every hour). Fully autonomous indoor drones can also replace guards, flying near the ceiling and generally after business hours. The use of either robots or drones can lower costs when compared to hiring human guards. Varied uses for canines in security Glen Kucera, Chief Executive Officer, MSA Security, highlighted the capabilities of canines for explosives and firearms detection. “People don’t realise the flexibility of what they can do,” he said. Kucera says canines provide a sophisticated solution to address the escalating active shooter and criminal threat. MSA Security was acquired last year by Allied Universal, adding to the company’s varied offerings for threat detection and management. Rather than individual products, Allied Universal’s emphasis at the show was on bringing solutions together. Their message: Risk is multi-dimensional and different from one client to the next. Access control Access control needs to develop more modern interfaces to compete with new technology companies AMAG’s news at the show included a new president, David Sullivan, who highlighted AMAG’s role as one of the “last independent access control companies.” He said, “The beauty of AMAG is its installed base and loyal integrator channel.” Sullivan sees changing trends in how office space is managed in the wake of the pandemic. More workplace management applications will emerge, with one of the elements being access control. Access control also needs to develop more modern interfaces to compete with new technology companies entering the market. An encouraging sign is that AMAG had its best year ever in 2021. Orion Entrance Control Orion Entrance Control showed off one of its modern new turnstiles at the RealNetworks/SAFR booth at GSX 2022. The turnstile incorporates an access control module from Elatec to update and expand card reader functionality. Using the module streamlines Orion’s processes and avoids having to update a customer’s readers individually. The turnstile at GSX also incorporated a facial recognition system from SAFR, which could be used instead of, or in addition to, the access control reader. Balancing the cloud and on-premise systems Salient Systems is looking to balance the use of on-premise and cloud systems and emphasise data instead of video. Rather than a single market, Salient sees security as a variety of smaller markets, each focused on different needs. Salient’s customers are typically larger and have multi-site deployments with thousands of cameras. On-premise systems appeal here because they offer an element of control. Open-platform APIs Internal teams at customer sites are seeking out and finding new ways to leverage the data from video systems “People have a keen interest in control and ownership of their data,” says Sanjay Challa, Chief Product Officer, Salient Systems. Internal teams at customer sites are seeking out and finding new ways to leverage the data from video systems, and some of the uses fall outside the traditional “security” market. Open-platform application programming interfaces (APIs) enable more integration with various systems, and broader applications enable customers to leverage budgets from other stakeholders in an organisation. Add-on services “They’re unwilling to shift the entire solution to the cloud, but they want to leverage cloud technologies,” says Challa. For Salient, a cloud system provides remote access to monitor and service video installation remotely. “We enable the integrator to reach into your system to provide a higher level of service,” says Sanjay Challa. He concludes, “Our add-on services bring the best of the cloud to on-premise systems, and integrators don’t have to roll a truck to solve a problem with the system. We are focused on helping integrators succeed.”
Case studies
Named one of Money magazine’s Best Colleges in America 2023, Fairfax-based Geoge Mason University (Mason) is the largest public research university in the Commonwealth of Virginia. Its 10,000 faculty and staff provide classes and support services across three regional campuses, an international branch campus in Songdo, South Korea, and five instructional sites. With more than 40,000 students hailing from all 50 states and 130 countries and a six-year graduation rate that is well above the national average, Mason continues a rapid upward enrollment trajectory that saw headcount and credit hours increase by nearly 2 percent in Spring 2022 and Fall 2023 applications rise by 11 percent. R1 research university In addition to a heavy emphasis on diversity – U.S. News and World Report named it the state’s best public university for diversity and innovation – Mason is a pioneer in technology and research with 40 percent of its students majoring in STEM fields. It is also the youngest nationally ranked R1 research university, a top 10 public university for cybersecurity programmes, and a top 20 public university for five different engineering and education online programmes. University's challenge Providing an exceptional experience had to balance with the need to maintain public access to appropriate services Mason’s rapid growth requires it to embrace system-wide innovation, particularly when it comes to providing a safe, secure university environment for students, faculty, and staff. Providing an exceptional experience had to balance with the need to maintain public access to appropriate services, as well as the convenience of contactless entry and the ability to act quickly when credentials were lost, or stolen or the user’s status with the university changed. Goal “We have a very open campus. Most of our doors are unlocked from 7 AM until 11 PM and we have a public library, so we need to make sure access control isn’t in the way. On the other side, we need to make sure that if something does happen, we can react quickly to unfolding scenarios,” said Daniel W. Anthes, Director of Technology Services, at George Mason University. “The goal is to make it safe, easy, and seamless for people to navigate campus.” Case study Mason had already implemented a card-based access control solution featuring HID® Seos credentialling technology, HID OMNIKEY® chips, HID Asure ID card printing software, HID FARGO® printers, and HID Signo™ card readers. Photo identification cards were encoded with appropriate credentials allowing the holder to access everything from parking to residence and dining halls to facilities and services, including data centres, libraries, and shops by simply tapping or swiping. “Eventually, we reached the point that the switch to mobile credentialling was a straightforward next phase. This would make it easier for staff and students to get where they needed to be without having to fumble with a set of keys,” said Anthes. HID's solution HID Mobile Access lets any compatible mobile device – smartphones, tablets, or wearables – be used as a credential Mason again turned to HID and Atrium, deploying the HID Mobile Access® solution with Seos as the underlying credential technology. Atrium provisions and manages the lifecycle of the HID Mobile Access credentials. HID Mobile Access lets any compatible mobile device – smartphones, tablets, or wearables – be used as a credential to securely access doors, gates, networks, and more. It significantly increases convenience and boosts operational efficiency without compromising security. HID Mobile Access Because Mason had Signo readers already in place, deployment of HID Mobile Access required just a simple upgrade. Importantly, while mobile access eliminates the need for physical access cards, the highly versatile Signo readers support the widest range of credential technologies via native Bluetooth, Near Field Communication (NFC), and Apple Wallet – meaning those who choose to can continue using their physical ID cards until they are ready to transition to mobile access. Seamless integration “Once you get them using the technology, at that point the realisation hits that this phone access is awesome. Or you can use your Apple watch and never even pull your phone from your pocket. There are a lot of things you have to navigate when considering credentials." "Fortunately, the HIDand Atrium Campus partnership offers the complete solution, bundled together and working seamlessly in the way I expected. The seamlessness of the mobile credential and how quickly they can get where they need to be with their phone or wearable is cool to see in action,” said Anthes. Final results Mason’s more than 50,000 students, faculty, and staff can leverage mobile credentials at any campus In addition to access to approximately 7,000 doors across its campus locations, Mason’s more than 50,000 students, faculty, and staff can leverage mobile credentials at any campus cash register, printer, copy machine, and retail and recreational facility. Mobile access will increase the convenience factor exponentially for students, for example enabling express check-in for residence halls at the start 2024-25 school year which will let students bypass queues that in the past were hundreds deep and go straight to their dorm rooms. Mason Mobile ID Mason Mobile ID has also driven a significant drop in the issuance of temporary and replacement cards, saving both the university and students time, money, and frustration. Students can also easily switch credentials to a new wearable or mobile device, eliminating the need to have this done in person – a significant convenience when Apple released its iPhone 15 shortly after Mason transitioned to mobile access. Safety standpoint “We are only two months in, so there are a lot of benefits we have yet to see with Mason Mobile ID, but I’m excited about what we’ve already started noticing in terms of students engaging faster with their peers and community." "The police department also absolutely loves the wearables from a public safety standpoint, because they can get through the doors a whole lot faster than they could with the traditional cards or when they had to fumble with keys,” said Anthes. Operational efficiency Going forward, Mason is exploring expanding mobile access to shuttle buses, which would also allow them to track utilisation data, and for more special events access. “New technology like mobile access is how Mason improves operations, so if there is an opportunity, I will certainly push to have HID involved. There are a lot of things you have to navigate when considering credentials. Fortunately, the HID and Atrium Campus partnership offers the complete solution, bundled together and working seamlessly in the way I expected,” said Anthes.
Geekplus, the global pioneer in mobile robot and smart logistics solutions, has deployed the first Shelf-to-Person PopPick project in the Nordics for one of the biggest online pharmacy wholesalers in the region, Med24.dk. System Teknik partnered on the Denmark project, which includes three PopPick stations and 30 Shelf-to-Person robots, bringing a flexible solution to a region where fixed automation still dominates. "With the rise of e-commerce, Med24.dk had been struggling with huge sales growth coupled with fast delivery demands from customers in Denmark, Norway, Sweden searching for pharmacy, health and beauty products. Peak season events had also caused considerable strain to their operations," said Blond Shkodrani, channel partner manager for the Nordics at Geekplus. "Due to their overwhelming success, Med24.dk needed a modular, automated order fulfilment solution for fast, efficient order fulfilment." Order fulfilment challenges Shelf-to-Person takes goods of all sizes while removing the need for infrastructure investment The Geekplus modular Shelf-to-Person solution optimises warehouse operations using mobile robots to transport shelves. In a region where fixed and cubic solutions have been the trend during recent years, Shelf-to-Person handles goods of all sizes while removing the need for infrastructure investment, making it the most flexible response to order fulfilment challenges. PopPick workstations use two retrieval arms and four presentation locations to present pickers with multiple, moveable 78-tote racks at one time, resulting in an industry-pioneering throughput of 450 totes per hour. PopPick can store goods of all types and sizes; the solution is not limited to small pieces and improves ergonomics for workers while picking. It also takes up less space than traditional systems, so customers can use more stations without adding facility space. Mobile order fulfilment solutions "We are very pleased to invest in flooring robots from Geekplus," said Med24.dk CEO Nils Træholt. "We believe that this new and innovative technology can help us realise our growth ambitions, while maintaining good delivery times for the benefit of our customers." Morten Kirch, System Teknik's CSO, added: "Due to Med24.dk's growth, we are thrilled to be able to deliver a tailor-made, automated solution that matches their needs." Geekplus offers a suite of Goods-to-Person mobile order fulfilment solutions-the only comprehensive robotic offering controlled by a single software platform. "Through trusted partners like System Teknik, we're showing customers all over Europe that Geekplus truly is a one-stop shop for modular warehouse automation," Shkodrani said.
The Body Shop has installed bespoke Traka RFID locker solutions at its main distribution centre to ensure intelligent management and accountability of assets, enhance security and streamline operations. As a global pioneer in ethical and sustainable beauty products, The Body Shop recognises the importance of responsible resource management, business practices and asset security. Traka intelligent locker systems At its main distribution centre in Littlehampton, three large-scale Traka intelligent locker systems have been installed to manage different devices. The first uses Traka’s multi-bay cradle locker solution to manage 30 VoCollect voice-picking devices and Bluetooth headsets, all charged and ready to operate. Three large-scale Traka intelligent locker systems have been installed to manage different devices The second houses 40 Falcon handheld scanners, managed by Traka’s specialist Asset Master Locker range with charging and battery points located. The final system presents secure storage for a kit of equipment, specifically designed for the forklift truck drivers, with each locker compartment containing a Falcon scanner, Radio and Printer. Each intelligent locker solution is offered with RFID asset detection and specialist TrakaWEB software, to provide managers with instant audit control capability to establish exact times when physical devices are removed and returned to lockers. New standards in design Says The Shift Manager, responsible for the project: “To keep up with high demands, our distribution centre operates 24/7. It is constantly evolving, driving new standards in design and use of technology to ensure our products reach our stores to meet our loyal customer demands." “To operate at maximum capacity, we need to make it as simple and as quick as possible for authorised colleagues to not only gain access to the devices they need but also ensure they are operational and in good working order. With the introduction of Traka, we have eliminated manual control, plus we have a complete audit on all devices that we can access from anywhere. We have already noted increased accountability, traceability and fault logging, all coming together to reduce lost time and enhance operational efficiency.” Net 2 access control cards Access to other assets and tools can only be granted to authorised personnel for their job specification The three locker solutions have been installed in two separate locations around the distribution centre, to ensure staff can easily access equipment in their work area. Eliminating the need to travel to a central location and queue to access or organise equipment has led to improved productivity at the start and end of shift periods. Traka has also ensured all systems operate using existing Paxton Net 2 access control cards to minimise facility disruption during or after installation. Access to different assets and equipment can only be granted to authorised personnel for their identified job specification, with staff only able to take one device or kit at a time. Author's quote Lee Payne, Traka Business Development Manager added: “The introduction of Traka systems to a global distribution centre such as The Body Shop demonstrates how simple process enhancements can make a significant difference. From the initial brief through to implementation, we worked closely with the team to identify the exact requirements for each site and the accessibility needs for staff." “We understood the need for curfew notifications, fault logging and careful authorised access control. We planned with the team to separate out the systems into specific work areas and use the Traka orange to help the locker systems stand out, all to ensure vital time could be saved for staff and management. The result is a smoother, more efficient operation throughout the supply chain, helping The Body Shop continue its mission of delivering its best-loved ethical beauty products."
Genetec Inc., a technology provider of unified security, public safety, operations, and business intelligence solutions, announced that the Yorkdale Shopping Centre in Toronto, Canada, has unified its security operations based on Genetec™ Security Centre, Sipelia™, AutoVu™, and Mission Control™. With the Genetec platform, the security team at Yorkdale has been able to enhance operational efficiency, better collaborate with local police, and take a more proactive security stance. Yorkdale Shopping Centre With over two million square feet of retail space and 270 stores, Yorkdale Shopping Centre offers the country’s largest collection of designer labels and luxury brands. Managed by Oxford Properties Group, it goes beyond shopping, offering visitors valet services, a museum-quality art collection, and 24/7 on-site security. Breaking out of proprietary system limitations Additionally, having a closed security solution held them back from exploring new technologies With their proprietary video system and standalone access control solution, searching for information required the security operations team to navigate between the two systems, which slowed investigations and incident response. Additionally, having a closed security solution held them back from exploring new technologies such as cutting-edge cameras or system integrations. Genetec™ Security Centre and Omnicast™ The search for a new video management system (VMS) led them to Genetec™ Security Centre and Omnicast™, which not only provided state-of-the-art video management, but unified video, access control, and data from other sensors into one system. The Genetec solutions enhanced the team's ability to manage security policies, monitor events, and run investigations. Since it is an open platform, Yorkdale can expand the system with new technology as it emerges. A comprehensive view of mall security With Security Centre, we’re shaving valuable time from investigations and response" Since implementing the Security Centre, the Yorkdale team has been able to significantly enhance operational efficiencies. If an incident is underway, operators can see what’s happening and act fast from one unified view. “With Security Centre, we’re shaving valuable time from investigations and response," said Luca Aiello, Security Manager at Oxford Properties. Enhanced guest experience “Our security operators can identify potential risks, retrieve critical information, and deploy on-foot officers faster within the shopping centre." "Overall, we’ve become far more proactive and efficient in handling anything that comes up. That ensures we keep providing an exceptional guest experience.” Sipelia™ intercom module Sipelia allows them to initiate two-way conversations across 150 intercom stations Operators manage over 750 cameras, 500 access control readers, and 2000 cardholders using the Security Centre. They’ve also deployed the Sipelia™ intercom module. Sipelia allows them to initiate two-way conversations across 150 intercom stations located in parking garages, entrances, and other areas. AutoVu™ ALPR system The team also added the AutoVu™ automatic license plate recognition (ALPR) system, the Genetec Mission Control™ decision management system, and other technologies within the platform. All video, data, and calls come back into a state-of-the-art command centre, where security operators keep the shopping centre running smoothly. Security managers can also use the Genetec Mobile app on their phones to check in on situations from anywhere in the mall. Operational efficiencies, enhancing public safety To streamline incident response, the Yorkdale team implemented Genetec Mission Control™ Ensuring security operators can quickly respond and resolve the issues is critical to maintaining a five-star shopping experience. To empower their operators and streamline incident response, the Yorkdale team implemented Genetec Mission Control™. The collaborative decision management system helps operators better understand unfolding events and guides them through the best course of action according to SOPs. Proactive security approach Genetec AutoVu™ has been a key component in fostering a proactive security approach. With 52 AutoVu automatic license plate recognition (ALPR) cameras deployed, they’ve been able to extend security to their property’s perimeter, enhance vehicle-related investigations, and help serve the community. For example, if local police are searching for a vehicle of interest, Yorkdale can put that vehicle information into their AutoVu system, and if the vehicle comes onto their property, police are notified. Responsive to theft-related incidents As incidents of vehicle and/or retail theft rise, the AutoVu ALPR system has also become a deterrent As incidents of vehicle and/or retail theft rise, the AutoVu ALPR system has also become a deterrent. Said Bob Vounotripidis, Senior Operations Manager at Yorkdale Shopping Centre, “Since implementing the AutoVu ALPR system, we’ve become significantly more responsive to theft-related incidents and investigations. Word has gotten out–Yorkdale is a property that takes security seriously, and the perpetrators will be caught.” Planning for future expansions The Yorkdale team is looking ahead to other technologies that can expand their security approach and system, such as deploying body-wearable technology and integrating video from those devices into the unified platform. They are also exploring using Genetec Clearance™ digital evidence management system to streamline evidence sharing with law enforcement. Said Aiello, “More shopping centres should be using Genetec Security centre. This security platform not only helps our team operate more efficiently, but we’re also evolving our deployment using the best technologies out there.”
An IDIS end-to-end retail branch network solution has been adopted across all of Konyalı Saat’s 40 store locations in Türkiye as well as at the pioneering retailer’s warehouse and workshop where high-value watches are repaired, serviced, and calibrated. Konyalı Saat is one of Türkiye’s pioneering independent retail chains in the luxury watches and jewellery sector, with 40 stores selling a wide selection of top brand Swiss-made timepieces, silver and gold accessories with precious gems as well as a range of designer sunglasses. POS integration Systems integrator Secom specified the powerful yet affordable IDIS solution to meet Konyalı Saat’s wide-ranging surveillance and business intelligence needs. Konyali Saat must centralised video control with POS integration and to develop new efficiencies To ensure that all their retail outlets were being run as optimally and securely as possible, Konyali Saat required centralised video management with point-of-sale (POS) integration and to develop new efficiencies using AI-powered video analytics integrated with their wider retail enterprise resource planning (ERP) software. The aim was to boost profitability from strengthened loss prevention as well as improving product management and marketing operations from video data. IDIS AI Box for Retail (DV-1304) Complete HD coverage of each store, without blind spots, was efficiently achieved using a single, NDAA-compliant 12MP IDIS Super Fisheye Camera, plus either one or two 2MP IDIS 2.8 mm fixed lens dome cameras, depending on each store’s layout. The fisheye provides comprehensive domain awareness, providing the same coverage as three or more fixed lens cameras, while the domes located at entrances capture video to support people counting and other analysis functions. These AI capabilities are provided by an IDIS AI Box for Retail (DV-1304), a powerful plug-in video analytics device that can transform IDIS surveillance solutions with functions including people counting, queue management, heat & zone mapping and occupancy monitoring. IDIS DR-2508P NDAA-compliant NVR Footage is recorded locally at each store on an 8-channel IDIS DR-2508P NDAA-compliant NVR An IDIS DP-HE1201 HDMI/VGA Encoder enables simple and cost-effective POS integration, with cash register data overlaid on video footage and time synched with all cameras, allowing suspicious activity or sales anomalies to be investigated quickly and easily while providing a time-stamped visual audit trail. The footage is recorded locally at each store on an 8-channel IDIS DR-2508P NDAA-compliant NVR, and the system is operated in each branch using the cost-free IDIS Centre VMS, as well as being controlled and managed centrally at Konyalı Saats’ headquarters with IDIS Solution Suite (ISS) Expert. IDIS end-to-end solution The IDIS end-to-end solution is allowing Konyalı Saat to analyse sales turnover and conversion rates with visitor numbers by day, month, and week, making it possible to increase boost sales by accurately evaluating store performance including marketing campaigns, product management and staff efficiency more accurately than ever before. IDIS technology is perfectly suited to the demands of high-end retail environments" Yunus Bürge, Information Technology Manager for Konyalı Saat, reports, “We have been deeply impressed with every aspect of the IDIS solution, from the quality and performance of the fisheye cameras to the added value provided by the AI Retail Box including simple integration of video data with our POS. IDIS technology is perfectly suited to the demands of high-end retail environments.” IDIS single source model The chain has recently extended its portfolio with Longines-branded stores, and the owner has ambitious plans to expand further, with four new outlets scheduled to be opened in the next half year and more to follow. Koray Ozyildirim, IDIS Türkiye Country Manager, added, “The project with Konyalı Saat demonstrates IDIS end-to-end solutions for retail can be tailored to meet the needs of stores and retail branch networks of any type and scale. The IDIS single source model gives retailers a choice of cost-effective surveillance technology to tackle challenges such as shrink and safety. Combined with integration options and highly accurate, AI-powered video analytics, we are giving retailers the ability to achieve a rapid return on investment and an enhanced customer experience that positively impacts the bottom line.”
An IDIS end-to-end retail branch network solution has been adopted across all Konyalı Saat’s 40 store locations in Türkiye as well as at the leading retailer’s warehouse and workshop where high-value watches are repaired, serviced, and calibrated. Konyalı Saat is one of Türkiye’s independent retail chains in the luxury watches and jewelry sector, with 40 stores selling a wide selection of top brand Swiss-made timepieces, silver and gold accessories with precious gems as well as a range of designer sunglasses. Affordable IDIS solution Systems integrator Secom specified the powerful yet affordable IDIS solution to meet Konyalı Saat’s wide-ranging surveillance and business intelligence needs. To ensure that all their retail outlets were being run as optimally and securely as possible, Konyali Saat required centralised video management with point-of-sale (POS) integration and to develop new efficiencies using AI-powered video analytics integrated with their wider retail enterprise resource planning (ERP) software. Improve profitability and product management Complete HD coverage of each store, without blind spots, was efficiently achieved The aim was to boost profitability from strengthened loss prevention as well as improving product management and marketing operations from video data. Complete HD coverage of each store, without blind spots, was efficiently achieved using a single, NDAA-compliant 12MP IDIS Super Fisheye Camera, plus either one or two 2MP IDIS 2.8mm fixed lens dome cameras, depending on each store’s layout. Comprehensive domain awareness The fisheye provides comprehensive domain awareness, providing the same coverage as three or more fixed lens cameras, while the domes located at entrances capture video to support people counting and other analysis functions. These AI capabilities are provided by an IDIS AI Box for Retail (DV-1304), a powerful plug-in video analytics device that can transform IDIS surveillance solutions with functions including people counting, queue management, heat & zone mapping, and occupancy monitoring. Simple and cost-effective POS integration The footage is recorded locally at each store on an 8-channel IDIS DR-2508P NDAA-compliant NVR An IDIS DP-HE1201 HDMI/VGA Encoder enables simple and cost-effective POS integration, with cash register data overlaid on video footage and time synched with all cameras, allowing suspicious activity or sales anomalies to be investigated quickly and easily while providing a time-stamped visual audit trail. The footage is recorded locally at each store on an 8-channel IDIS DR-2508P NDAA-compliant NVR, and the system is operated in each branch using the cost-free IDIS Center VMS, as well as being controlled and managed centrally at Konyalı Saats’ headquarters with IDIS Solution Suite (ISS) Expert. IDIS end-to-end solution The IDIS end-to-end solution is allowing Konyalı Saat to analyse sales turnover and conversion rates with visitor numbers by day, month, and week, making it possible to increase and boost sales by accurately evaluating store performance including marketing campaigns, product management, and staff efficiency more accurately than ever before. Yunus Bürge, Information Technology Manager for Konyalı Saat, reports, “We have been deeply impressed with every aspect of the IDIS solution, from the quality and performance of the fisheye cameras to the added value provided by the AI Retail Box including simple integration of video data with our POS." Tailored solution The project with Konyalı Saat demonstrates that IDIS end-to-end solutions for retail can be tailored" "IDIS technology is perfectly suited to the demands of high-end retail environments.” The chain has recently extended its portfolio with Longines-branded stores, and the owner has ambitious plans to expand further, with four new outlets scheduled to be opened in the next half year and more to follow. Koray Ozyildirim, IDIS Türkiye Country Manager, added, “The project with Konyalı Saat demonstrates IDIS end-to-end solutions for retail can be tailored to meet the needs of stores and retail branch networks of any type and scale." Cost-effective surveillance technology "The IDIS single source model gives retailers a choice of cost-effective surveillance technology to tackle challenges such as shrink and safety." "Combined with integration options and highly accurate, AI-powered video analytics, we are giving retailers the ability to achieve a rapid return on investment and an enhanced customer experience that positively impacts the bottom line.”
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Round table discussion
Video storage has come a long way since rooms full of VCRs stored video from an entire system of cameras. Video storage equates to data storage, and there are multiple options ranging from hard disk storage to the cloud to storage on each individual camera using SD cards. Increasingly, cloud-based storage is an attractive option to store video footage conveniently and safely. We asked this week’s Expert Panel Roundtable: How is expansion of video storage capabilities impacting the security industry?
Headlines of violence in our schools are a reminder of the need to keep educational institutions safe. In fact, if there is a positive aspect to the constant bombardment of headlines, it is that it keeps our attention perpetually focused on how to improve school security. But what is the role of physical security systems? As the new school year begins, we asked this week’s Expert Panel Roundtable: Are schools safer because of physical security systems? Why or why not?
As physical security technologies become more complex, it is incumbent on the dealer/integrator to have the skills and expertise needed to ensure that a system operates smoothly. The value of integrators increasingly rests on the skill sets they bring to bear when installing a system. If the skills are missing, there is a problem. We asked this week’s Expert Panel Roundtable: What missing skills among security integrators can cause problems for customers?
Products
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