Interface Systems LLC

Interface Systems, a globally renowned managed service provider of security, actionable insights, and purpose-built networks for multi-location businesses, has released its 2024 State of Remote Video Monitoring in Retail Chains report. The detailed study analysed over 2 million monitoring requests across 4,156 retail locations in the United States from September 2023 to August 2024.  Offering valuable insights to strengthen store security and protect employees, the report provides an overview of the critical challenges faced by retailers. It highlights the peak times for security incidents, the importance of interactive monitoring, and the effectiveness of advanced technologies, such as video verification and voice-down commands. Voice-down interventions "This report underscores the critical role that data-driven security strategies play in safeguarding retail environments. By leveraging interactive monitoring solutions, retail chains can effectively mitigate risks, reduce false alarms, and ensure a safer experience for both employees and customers," said Brent Duncan, CEO of Interface Systems Key findings include: Theft, Disturbances, and Loitering Dominate Security Incidents - The report identifies theft, disturbances, and loitering as the most common security threats in retail locations. Loitering incidents, in particular, led to the highest rate of police dispatches at 65.8%. Critical Times for Store Security - The data reveals that peak security risks occur during store closing times, particularly between 5:00 p.m. and 8:00 p.m. when dispatch rates are the highest. Early morning and late-night hours see minimal incidents, indicating a reduced need for escalation during these times. Highly effective deterrent By providing real-time access to remote security professionals, stores can efficiently manage incidents Effectiveness of Video Verification and Voice-Down Commands - Stores utilising video verification saw a 97% reduction in false alarms, significantly minimising unnecessary dispatches and associated penalties. Voice-down interventions proved to be a highly effective deterrent, resolving over 99.86% of incidents without requiring police involvement, reinforcing the value of real-time audio deterrence. Impact of Interactive Monitoring Solutions - The deployment of interactive monitoring solutions has proven to be effective in enhancing security and employee confidence. By providing real-time access to remote security professionals, stores can efficiently manage incidents, especially during high-risk periods like store closings. Interactive monitoring solutions Tyson Johns, SVP of Security Monitoring Operations at Interface Systems, emphasised, "Our data reveals actionable patterns that retail chains can leverage to deploy more effective loss prevention strategies."  Tyson Johns adds, "The significant reduction in police dispatches through our interactive monitoring solutions demonstrates the power of technology in maintaining a secure environment."

Interface Systems, a renowned managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, announced the launch of the Wobot AI-powered video analytics solution designed specifically for the quick-service restaurant (QSR) and retail industries. The innovative solution utilises existing security camera infrastructure to deliver real-time insights that enable customers to streamline operations and protect assets. Interface Systems and Wobot partnership The partnership with Wobot enables Interface to offer QSRs and retailers a simpler way to make data-driven operational decisions without the complexities of a traditional data analytics solution. Wobot’s no-code workflow configuration capabilities, AI-enabled checklists to align with industry best practices, and real-time email and Microsoft Teams notifications will help customers accelerate time to value. Wobot video analytics solution Interface Systems offers turnkey implementation and maintenance services for Wobot The solution enhances dine-in and drive-thru experiences for QSRs by identifying service gaps, optimising shift planning, and ensuring compliance with health and safety protocols. Real-time metrics on drive-thru performance and customer wait times can help restaurants improve service speed and customer satisfaction. The Wobot video analytics solution also gives retailers real-time visibility into customer demand patterns, speed of service, and security compliance.  Interface Systems offers turnkey implementation and maintenance services for Wobot. These include assessing the existing camera infrastructure and network, making necessary upgrades, and designing and deploying the Wobot solution across all customer locations. Real-time visibility and insights "Interface Systems is dedicated to providing cutting-edge solutions that not only secure our customers’ premises but also enhance their operational efficiencies and deliver great customer experiences," said Steve Womer, SVP of Engineering at Interface Systems, adding "Our partnership with Wobot enables Interface to meet the unique needs of the retail and QSR brands, offering real-time visibility and insights that drive growth and operational excellence." "A significant pain point for restaurant chains and retailers has been the dependence on proprietary hardware and closed systems," said Adit Chhabra, CEO of Wobot, adding "Our solution integrates seamlessly with existing security cameras, offering a frictionless, cost-effective way to gain real-time insights and streamline operations. We are excited to partner with Interface as they are the gold standard for technology innovation for retail and restaurant segments."

Interface Systems, a renowned managed service provider of security, actionable insights, and purpose-built networks for multi-location businesses, has announced the launch of an enhanced intelligent voice-down system. This updated solution now seamlessly integrates with Interface Systems’ Interactive Security Operations Centre (iSOC), allowing for immediate intervention by remote specialists to augment AI-powered automated deterrents. Voice-down system As quick-service restaurants (QSRs) and retail establishments continue to battle loitering, vandalism, and burglaries, they are looking for effective solutions to automatically detect and discourage loitering and other suspicious activity. Interface’s intelligence voice-down system can proactively detect individuals and vehicles loitering or behaving suspiciously by leveraging state-of-the-art AI-enabled cameras. Live video and audio feeds If the threat persists even after delivering automated voice-down commands, the system will escalate the issue It uses customisable audio messages, auxiliary lighting, and sirens to effectively alert potential troublemakers to the security presence and possible law enforcement response. If the threat persists even after delivering automated voice-down commands, the system will escalate the issue to remote intervention specialists at the iSOC. Using live video and audio feeds, intervention specialists can quickly assess the situation and take appropriate action, including notifying law enforcement. Proactive security measures "Interface Systems remains committed to delivering innovative solutions that enhance security, streamline operations, and provide peace of mind for businesses nationwide," said Steve Womer, SVP of Engineering at Interface Systems.  He adds, "Our upgraded intelligent voice-down solution represents a significant step forward in proactive security measures for our customers." AI-detection technology Steve Womer continues, "By integrating remote intervention capabilities directly into our intelligent voice-down system, Interface is responding faster than ever to potential threats, safeguarding customer premises and ensuring the safety of their customers and staff." The enhanced voice-down solution can also be deployed for retail, restaurant, and car wash chains that are already leveraging Interface’s Virtual Security Guard services. This integration offers a comprehensive security solution that combines cutting-edge AI-detection technology with expert human oversight.