Interface Systems LLC News

While technology like cameras, alarms, and access control systems are crucial components, they are only as effective as the people who use and manage them and the systems that deploy them. When installing physical security systems, the focus should be on the holistic operation of the system rather than the functioning of individual components. However, in the end, overlooking critical factors can undermine the totality of system performance. We asked this week's Expert Panel Roundtable: Wha...

Audio might detect sounds like breaking glass or footsteps before a person even enters the field-of-view of a video camera. Audio also helps to provide context: Someone running in a video image might be suspicious, but the situation is different if they are yelling for help. Furthermore, audio enables operators to talk remotely to people on site, which can deter crime, de-escalate situations, or gather information. And yet, optimising audio is often an overlooked aspect of physical security syst...

Interface Systems, a renowned managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, announced the launch of the Wobot AI-powered video analytics solution designed specifically for the quick-service restaurant (QSR) and retail industries. The innovative solution utilises existing security camera infrastructure to deliver real-time insights that enable customers to streamline operations and protect assets. Interface Systems...

Suddenly, artificial intelligence (AI) is everywhere. The smart technology brings a range of benefits to our lives, from streamlining everyday tasks to making scientific breakthroughs. The advantages of AI and machine learning (ML) also include automating repetitive tasks, analysing vast amounts of data, and minimising human error. But how do these benefits apply to the physical security industry, and is there a downside? We asked this week’s Expert Panel Roundtable: What are the benefits,...

Interface Systems, a renowned managed service provider of security, actionable insights, and purpose-built networks for multi-location businesses, has announced the launch of an enhanced intelligent voice-down system. This updated solution now seamlessly integrates with Interface Systems’ Interactive Security Operations Centre (iSOC), allowing for immediate intervention by remote specialists to augment AI-powered automated deterrents. Voice-down system As quick-service restaurants (QSRs...

When it comes to preventing theft and ensuring overall safety, technology offers a robust toolkit for retail stores to enhance security in several ways. From intelligent surveillance systems to RFID tags used to avoid shoplifting, today’s retail and loss prevention strategies are more effective than ever. Beyond security, the newer technologies can also provide benefits related to merchandising, inventory control, customer service, and the list goes on. The combination of abundant data and...

As retail crime continues to evolve in scope and sophistication, an increasing number of retailers are focused on protecting their staff by deploying advanced technologies and augmenting their teams with expert security monitoring. According to the latest NRF survey, a substantial 46% of retailers have responded to increased security needs by ramping up their reliance on third-party security solutions.  Security Operations Centre To help retail and restaurant chains discover how they can...

The security industry offers a vast array of technologies and vendors. This can be overwhelming for end users, who depend on security integrators for guidance and service. But how well do security integrators provide end users with what they need? We asked this week’s Expert Panel Roundtable: What are the biggest challenges that end users face when working with integrators? 

Interface Systems, a major managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, announced that it is releasing an enhanced customer portal, One View Edge, that will offer its customers greater visibility and easier access to critical information on all Interface services. The launch of One View Edge reflects Interface's commitment to delivering exceptional and relentless customer support. Capabilities of One View Edge On...

Interface Systems, a pioneering managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, has moved its corporate headquarters to a new location in St Louis, MO. Located at 1844 Lackland Hill Parkway in St. Louis, the new 22000-square-foot facility features a state-of-the-art iSOC (interactive security operation center) to help manage the 24/7 security monitoring operations of pioneering consumer-facing businesses across t...

In today's interconnected world, the lines between physical and digital security are blurring. This means that threats can easily exploit vulnerabilities in both realms, potentially causing significant damage. That's why the convergence of cyber- and physical security systems is becoming increasingly important. It has already been a topic of discussion in the security market for more than a decade. To get a reality check, we asked this week’s Expert Panel Roundtable: Has convergence been a...

Interface Systems, a globally renowned managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, announced that it has further expanded its offerings by bringing interactive remote video monitoring with Virtual Guard to customer sites that use on-premises and cloud-based deployments of the IPConfigure Orchid video management platform. Multi-site IPConfigure deployment Interface Interactive Security Operations Centres (iSOCs) r...

Interface Systems, a pioneering managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, is pleased to announce that it has been Certified™ by Great Place to Work®. The prestigious award is based entirely on what current employees say about their experience working at Interface. Based on the research, 76% of Interface's workforce affirmed that it is a great place to work, surpassing the average U.S. company's satisfa...

Ideally, every new product or technology serves a need in the market, but not all new products are created equal. The impact of some new technologies is so profound that they make us rethink our preconceptions and may create a total transition in the broader market. These are the technologies we call “game changers” because they prompt a significant shift in the current manner of doing or thinking about security. We asked this week’s Expert Panel Roundtable: What current techno...

Interface Systems, a managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises announced that Sean Foley has been appointed to the role of Chief Revenue Officer and Sunita Mani to the role of Chief Marketing Officer. Sean Foley Over the last decade, Foley was instrumental in building Interface’s Customer Success organisation and spearheaded some of the largest deals in the company’s history. In his...

Security systems are often seen as an investment, but usually not one that pays dividends. However, newer technologies are enabling end users to extend their efforts to cost-justify a security system beyond the mirage of “measuring what didn’t happen.” Nowadays, security systems provide quantifiable benefits that yield a return on customers’ investments. We asked this week’s Expert Panel Roundtable: How can security systems maximize return on investment (ROI)? 

Interface Systems, a managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses announced the integration of DMP alarm panels into its interactive Security Operations Centres (iSOCs). This underscores Interface’s mission to extend the capabilities of its iSOCs by seamlessly integrating leading business security solutions with the iSOC remote video monitoring technology. New possibilities The incorporation of DMP panels in...

According to the National Retail Federation’s (NRF) latest National Retail Security Survey, retail crime represented $112.1 billion in losses in 2022. To bring attention to this crucial issue, October 26 has been designated as ‘Fight Retail Crime Day’. In support of the NRF’s initiative, Interface Systems offers retailers best practices to fight retail crime. Increase software budgets As retail crime continues to evolve in scope and sophistication, so do retailers&rsqu...

Interface Systems, a pioneering managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses announced that it has expanded its customer offering by integrating the i3 International cloud-based video management and analytics platform into its interactive Security Operations Centres (iSOCs). i3 platform Interface iSOCs can now leverage real-time security camera feeds or access recorded footage captured by the i3 platform. The iSOC...

An organisation’s security director manages a staff of security personnel, implements and enforces security policies and procedures, and generally ensures the safety of personnel and visitors to the organisation’s premises. Over the years, the role of security director has expanded to include new disciplines such as cybersecurity. More and more, security directors are also taking a “seat at the table” as integral and critical members of a company’s management team....

There is safety in numbers, or so the expression goes. Generally speaking, several employees working together tend to be safer than a single employee working alone. Even so, some environments require that workers complete their jobs alone, thus presenting a unique combination of security vulnerabilities. The U.S. Occupational Safety and Health Administration (OSHA) defines a lone worker as “an employee working alone, such as in a confined space or isolated location.” We asked this we...

Interface Systems, a pioneering managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses announced the opening of a new state-of-the-art distribution centre in Dallas, TX. In addition to creating new jobs, the 31,000-square-foot facility enhances Interface’s distribution capabilities to better serve its nationwide customers with expedited services. Author's quote “Interface builds complex integrated technolog...

As physical security technologies become more complex, it is incumbent on the dealer/integrator to have the skills and expertise needed to ensure that a system operates smoothly. The value of integrators increasingly rests on the skill sets they bring to bear when installing a system. If the skills are missing, there is a problem. We asked this week’s Expert Panel Roundtable: What missing skills among security integrators can cause problems for customers? 

Historically, the emphasis of security systems has been on reactivity, whether it’s providing video evidence of an incident or data to support a resulting investigation. Reactivity is core to impactful security, but increasingly, systems are also seeking to be more proactive. A proactive system seeks to prevent events from happening in the first place, thus mitigating the harm to an organisation, and making the need for a reactive response moot. We asked this week’s Expert Panel Roun...

The role of the integrator/installer in the physical security marketplace is shifting as technologies evolve and applications expand. Integrators are being faced with a need to augment their expertise both in a wider range of systems and deeper into the specifics of each increasingly complex technology. At the end of the day, it falls to the integrator/installer to ensure a system performs as promised, however much a consultant or even a manufacturer might be involved in the process. We asked th...

Deployed across a wide range of devices, the Internet of Things (IoT) collects data to help business owners make decisions on a macro scale as well as at a granular level. The IoT is a network of physical devices embedded with sensors, software, and network connectivity that allows them to collect and share data. We called on this week's Expert Panel Roundtable to comment on the intersection of the IoT and physical security. We asked: How is the Internet of Things (IoT) increasing the effectiven...

Interface Systems, a managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses announced that BRIX Holdings, a multi-brand franchising company that specialises in the “better-for-you” QSR segment, has chosen Interface to deploy the managed network, business voice, PCI compliance, business security, and business intelligence solutions for all their franchise locations, including Red Mango Cafe, Smoothie Factory + Kitch...

Risk is a core concept in the practice of physical security. However, the risk is not always assessed effectively. Ideally, an organisation's appetite for risk guides its security strategy and action planning to the minutest detail, including buying decisions for security equipment and systems. We asked this week's Expert Panel Roundtable: How does the concept of risk influence buying decisions in the security market?  

Interface Systems, a managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses unveiled an intelligent voice-down system designed to automatically detect and discourage loitering and other suspicious activity in the perimeter of a store or restaurant. By utilising modern AI-based cameras combined with customisable audio messages, auxiliary lighting, and sirens, the new voice-down system detects people and vehicles loitering or a...

Every security system is unique, of course. Specific to each installation are the problems the customer and the integrator may experience along their journey. However, given the installation of hundreds of physical security systems, there are commonalities that occur. We asked this week’s Expert Panel Roundtable: What are the major pain points when installing a physical security system?