Security guards

Robotic Assistance Devices (RAD), proudly announces the launch of SARA™ (Speaking Autonomous Responsive Agent). This innovative software solution is poised to redefine security monitoring, offering unparalleled efficiency and cost-effectiveness, while reshaping how Global Security Operations Centres (GSOCs) operate. Security operations Centre A typical security operations centre relies on human workers to review video footage escalated by analytics, assess the situation, and decide on appropriate actions, which may include verbal engagement or escalation to facility management or law enforcement. SARA automates these tasks with significant improvements, delivering enhanced efficiency, reduced costs, and superior performance across a wide range of scenarios. AIR™ (Autonomous Intelligent Response) technology This innovative application of AIR technology represents a significant milestone for AITX SARA marks the debut of AITX’s AIR™ (Autonomous Intelligent Response) technology in a fully realised product. As the foundational AI driving SARA, AIR enables the software to autonomously assess situations, engage intelligently, and execute actions traditionally performed by human operators. This innovative application of AIR technology represents a significant milestone for AITX, showcasing its potential to revolutionise security operations through adaptive, responsive, and cost-effective solutions. SARA’s unique benefits Efficiency: Traditional GSOCs must anticipate staffing needs to handle incoming alerts, often leading to under or over-staffing. SARA eliminates this guesswork by scaling instantly and infinitely to manage any volume of escalations. Cost: Staffing a GSOC requires ongoing recruitment, human resource management, and the burden of rising labour costs. SARA offers a software-driven alternative that reduces these expenses by over 90%, providing a cost-effective solution without sacrificing performance. Performance: SARA can escalate incidents with precision, simultaneously contacting up to three parties, such as facility management, law enforcement, and security guards. Each message is tailored to the recipient, ensuring clear and actionable communication. Transparency: SARA delivers comprehensive incident reports that include video footage, call logs, and transcripts, ensuring full accountability and visibility for every escalation. Ease of Deployment: Starting in January 2025, SARA will be an available upgrade on all RAD devices, including previously deployed units. Even as an upgrade, SARA provides a compelling alternative, reducing monitoring expenses by over 90%, while maintaining exceptional performance. The setup is simple, leveraging RAD’s device ecosystem and enabling seamless integration with existing LAN-based cameras through RAD’s Operations System Software (ROSS). Reduced costs and improved performance "There are over 225 Global Security Operations Centres, and the monitoring industry generates over $3 billion annually," said Steve Reinharz, CEO/CTO of AITX and RAD, adding "SARA represents a seismic shift for this market, enabling organisations to enhance their security offerings at a fraction of the cost while improving performance." He continues, "We see accelerated growth in the number of cameras connected to GSOCS as SARA makes these services incredibly accessible. However, this decrease in overall costs will challenge this market niche to maintain industry growth. We see rapid adoption of these solutions given SARA’s compelling value proposition." Market projection Its seamless integration with RAD’s proprietary ROSS allows for a smooth upgrade of existing infrastructure The Global Security Operations Centre market is projected to reach $16.18 billion by 2032, growing at a compound annual growth rate of 10.2% from 2024. SARA is set to disrupt this growth trajectory by automating labour-intensive processes, empowering security firms and end-users to achieve more with fewer resources. Its seamless integration with RAD’s proprietary Operations System Software (ROSS) allows for a smooth upgrade of existing infrastructure without the need for significant hardware investment. Efficiency, responsiveness SARA’s introduction signals a pivotal moment in the evolution of security operations. By automating traditionally labour-intensive processes, it empowers GSOCs and security firms to reimagine their capabilities, delivering improved efficiency, responsiveness, and cost management. This revolutionary approach aligns with the demands of an industry poised for significant growth, enabling organisations to enhance their services, while maintaining a competitive edge. RAD invites security professionals and stakeholders to explore SARA’s transformative capabilities.

ZeroEyes, the creators of the only AI-based gun detection video analytics platform that holds the full U.S. Department of Homeland Security SAFETY Act Designation, and RapidDeploy, the pioneering cloud-native solution provider for public safety, announced a strategic industry partnership. The companies will collaborate to provide Emergency Communication Centres (ECCs) and field responders with enriched, real-time critical information to enable faster, more effective emergency responses during gun-related incidents at K-12 schools. NG911 solutions RapidDeploy provides a platform for agencies to integrate their indoor floor plans, panic buttons RapidDeploy's market-pioneering Radius Mapping technology and award-winning Lightning mobile solution serve as the foundation of a connected ecosystem that enables seamless communication and data exchange between 911 agencies and first responders.  With Next Generation 911 (NG911) solutions deployed statewide in 11 states and across 1,500 ECCs, RapidDeploy provides a platform for agencies to integrate their indoor floor plans, panic buttons, and emergency event data to create a unified operating picture for safety. Digital security cameras ZeroEyes' AI gun detection and intelligent situational awareness software layers onto an organisation's existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Centre (ZOC), the industry's only U.S.-based, fully in-house operation centre, which is staffed 24/7/365 by military and law enforcement veterans. If these experts determine that the threat is valid, they dispatch alerts and actionable intelligence — including visual description, gun type, and last known location — to first responders and school staff as quickly as three to five seconds from detection. RapidDeploy’s solutions ZeroEyes with RapidDeploy will enable key features, including real-time suspect site tracking The seamless integration of ZeroEyes with RapidDeploy’s solutions will enable key features, including real-time suspect location tracking on the Radius map, direct access to human-validated images of the suspect and weapon, and panic proximity alerts for field responders via the Lightning app.  Proximity alerts can be configured to inform responders nearby before the 911 call even reaches the dispatch centre, ensuring they are equipped with essential information ahead of time. Public safety Thus, when the 911 call is received, telecommunicators are already aware that it’s a panic button event, giving them the context they need for swift, accurate triage.  This early insight accelerates decision-making, optimises response efficiency, and strengthens public safety by enabling faster, more informed emergency actions. Integration of technologies  “Our partnership with ZeroEyes marks an important leap forward in response capabilities,” said Steve Raucher, CEO and co-founder of RapidDeploy. “When lives are at stake and every second counts, first responders face critical blind spots that hinder threat assessment. The integration of our technologies improves situational awareness, allowing responders to act swiftly and accurately.” ZeroEyes' AI gun detection technology "Integrating ZeroEyes' AI gun detection technology with RapidDeploy’s solutions marks a major advancement in safety for both our K-12 customers and first responders,” said Mike Lahiff, CEO and co-founder of ZeroEyes. “This partnership will help deliver critical, life-saving intelligence directly to those on the front lines of community protection.”

A man has been jailed for almost three years after he used a fake Security Industry Authority (SIA) licence to work at The Royal Wolverhampton NHS Trust and commit theft. £1425 cash theft Daniel Carter, who has a criminal history of fraud and deception, used his position as a security supervisor to steal £1425 cash from the hospital. The SIA worked closely with Leicestershire Police to investigate Carter, who had never held an SIA licence, despite being employed as a security supervisor. The investigation found he lied to his employer in order to work at the Trust from November 2022 until January 2023, when the theft took place. Investigation findings  In 2018, he was sentenced to more than a year in prison for fraud and theft for stealing bank details He pleaded guilty to 11 indictments, including 3 counts of theft by an employee and 8 counts of fraud and false representation. He was sentenced to 33 months' imprisonment on 28 October at Leicestershire Crown Court. In 2018, he was sentenced to more than a year in prison for fraud and theft for stealing bank details of customers while working as a security guard. Fraud and deception Jenny Hart, Criminal Investigations Manager at the SIA said, “Mr. Carter is a career criminal with a long history of fraud and deception. He used a fake SIA licence to deceive his employers and in doing so put the public he was there to protect in danger." “His deceitful actions not only undermined the trust placed in him as a security professional, but he used his position to target a hospital for his financial gain. His calculated dishonesty and theft will not be tolerated, and this case underscores our commitment to protecting the public by ensuring that only licenced, vetted professionals serve in trusted roles and bringing those seeking to break the rules to justice.” licenced security operatives licenced security operatives undergo robust training requirements to help them protect the public. Untrained and unvetted security operatives with fake or cloned licences put the public at risk. Anyone suspected of breaking the law should be reported. The SIA encourages security providers and buyers to check the SIA licences of security operatives to ensure they are genuine.

Amidst the challenges of a prevailing economic downturn, the retail sector finds itself grappling with an unparalleled rise in incidents of shoplifting, theft, and burglaries. The disconcerting scenes witnessed on London’s Oxford Street in August 2023,​ where crowds gathered, looting as many stores as possible, sent shockwaves across the nation’s retailers. This alarming surge in retail crime has put retailers on high alert, as they contend with a rising tide of security concerns.  Shoplifting concerns Recent data from the Union of Shop Distributive and Allied Workers (USDAW), has raised alarming concerns: shoplifting rates have surged by an unprecedented 24%.​ In the first half of 2023 alone, there were approximately 8 million reported shoplifting incidents. With the ongoing burden of the cost of living crisis and the approaching festive season, it is expected that these figures will keep surging.  Implementing robust security measures Theft and prevention strategies cost retailers approximately £2 billion in 2021/2022 While more help from the Government to support retail workers and the businesses shoplifters target is certainly needed, the implementation of robust security measures will significantly contribute to deterring these crimes from occurring in the first place. British retailers spend millions on tools to deter and catch shoplifters inside stores, from CCTV and security guards to electronic tagging and alarms. The Grocer reported that theft and prevention strategies cost retailers approximately £2 billion in 2021/2022. Despite these initial costs, other threats are at play beyond the shop floor. Break-ins by criminal gangs For many large town centre stores and supermarkets, and units in retail parks, the rear doors and delivery areas are commonly targeted by criminal gangs. It’s not uncommon for thefts to occur from pallets or cages that have been unloaded from lorries and sit waiting to be moved into the building. After-hours break-ins are a risk for all store owners too, particularly over the festive season when a lot of high-value stock has been delivered to shops and supermarkets. Addressing anti-social behaviour  The additional fencing was deemed an essential measure to safeguard the community Anti-social behaviour also poses a challenge for retailers. In 2022, an Aldi based in Derby​ invested in security fencing to protect staff and deter loitering groups. The additional fencing was deemed an essential measure to safeguard the community, as dangerous items were frequently found outside the store, including weapons and hypodermic needles.  So how do physical security solutions such as fencing and gates help better protect retail establishments such as supermarkets and edge-of-town retail park shops? Fencing and gates: a critical component of retail security  1. Risk assessment and target hardening  A thorough risk assessment will identify potential weak spots that require protection. ‘Target hardening’ involves implementing physical security measures that become more robust as they approach the target. This helps deter intruders while ensuring ease of access for customers and staff.  2. Effective perimeter security  Opt for difficult-to-climb security fencing that provides a robust obstacle against thieves, vandals, and intruders Selecting fencing solutions according to the potential threats, site characteristics, and topography is crucial. It is important to specify fencing that strikes a balance and maintains a welcoming appearance while safeguarding external areas of the store or warehouse from potential harm and unauthorised access. Solid fencing which provides concealment can help to conceal expensive goods and remove them as a target for opportunistic theft.  Opt for difficult-to-climb security fencing that provides a robust obstacle against thieves, vandals, and intruders. I recommend selecting a sufficiently tall and robust fence such as an acoustic barrier. Its noise-reducing properties are often beneficial for these types of sites too.  3. Controlling vehicular speeds and access  To enhance security, consider controlling vehicular speeds and access. One effective approach is the installation of bollards at the ends of traditional high streets. This practice is already commonplace as a means of safeguarding against hostile vehicle attacks, but it can also play a pivotal role in preventing quick getaways of vehicles involved in potential heists. Additionally, employing road blockers and sliding gates at the rear entrances of delivery areas would serve to fortify security further. These measures can help in delaying vehicles, allowing for necessary checks to be conducted.  4. Balancing security with aesthetics  The presence of high-security fencing can also make a site more of a target for vandals and burglars Another challenge is avoiding creating an imposing presence, especially important for areas situated near residential communities. The presence of high-security fencing can also make a site more of a target for vandals and burglars. To minimise this risk consider specifying timber fencing and traffic barriers to secure car parks, providing both security and a welcoming atmosphere for shoppers.  Taking an integrated approach Combine secure perimeter fencing with effective lighting in places with shaded areas and at doors, gates, and shop windows, alongside Perimeter Intrusion Detection Systems (PIDS), and strategically placed CCTV. These measures will hinder unauthorised entry and escape, increasing the likelihood of detection and apprehension.  Prioritising employee wellbeing  Installing robust security fencing, complemented by CCTV, good lighting, and guarding, creates a safe environment Installing robust security fencing, complemented by CCTV, good lighting, and guarding, creates a safe environment for employees. This not only safeguards their well-being but also provides peace of mind that they are protected effectively in the case of a burglary or crime.  When selecting security products for retail sites, it is advisable to opt for items that have undergone rigorous testing and carry relevant certifications for their security level. Each component should meet industry-specific standards for its intended purpose and originate from manufacturers accredited under ISO 9001:2015. This ensures a high standard of quality and reliability in safeguarding the premises.  High-quality security fencing As the cost-of-living crisis continues, crime rates increase, and the festive season approaches, the time to act and implement on-site security is now. By investing in comprehensive security measures, retailers can protect their assets, employees, and customers, ensuring a safer and more secure shopping environment for all. High-quality security fencing is also a sound investment, that requires little or no maintenance once installed. The best fencing solutions are extremely weather-resistant, and won’t suffer from rust or corrosion. With all sectors preparing to ride the rapids of recession in the coming year, improving on-site security while selecting cost-effective measures, is one surefire way to protect your people, your property, and your profits from harm. 

The average business owner or investor has some kind of security precaution in place, especially in the after-hours when there are fewer deterrents to inhibit criminal activity. Security guards, video surveillance systems, motion sensor lights, or even just fake cameras placed around the property are some of the common options people choose.  Future of overnight security Smart business owners are starting to realise, however, that some of these traditional security measures are becoming antiquated and no longer cutting. The now and future of overnight security is in remote guarding. Pioneered by companies like Los Angeles-based Elite Interactive Solutions, which was founded back in 2007, remote guarding is revolutionising the overnight security business. Minimising criminal activity Remote guarding is fast becoming the most popular choice among commercial end-user property owners Remote guarding utilises a combination of cutting-edge technology, “digital guards,” highly trained security agents, and local law enforcement if and when necessary to minimise the potential of criminal activity. For those adequately enlightened to its overwhelmingly impressive crime prevention capabilities, remote guarding is fast becoming the most popular choice among commercial end-user property owners to secure and protect their investments. What Is remote guarding?  Remote guarding is a revolutionary concept and increasing trend in security systems that utilises a combination of methods to effectively analyse potential threats to property. Cameras and/or other monitoring devices running highly advanced algorithmic software are installed in strategic areas or vulnerable places onsite and remotely located security agents are immediately notified of any activity within a designated perimeter of the property. A blend of AI, cybersecurity, and video analytics When properly deployed by an expert provider, the technology stack includes a proprietary blend of video analytics, artificial intelligence, cybersecurity, and more. Done right, “noise” is effectively filtered out, allowing agents to act on legitimate alerts and achieve zero false alarms communicated to first responders. Today, there are a lot of terms and descriptions tossed around about remote guarding, remote video, virtual guarding, etc., but those attributes must be present to represent the true definition of the offering and its many virtues. Realtime situational awareness Many systems have a two-way speaker that allows the security agent to give a verbal warning When specially trained security agents are alerted to trespassers, possible intruders, or other suspicious activity, they analyse the situation in real-time and determine the necessary level of action. Many systems have a two-way speaker that allows the security agent to give a verbal warning, known as a voice-down, to the individual(s) that they are being watched. Most perpetrators, often believing the response is emanating directly from security personnel on the property itself rather than from a remote command centre, flee immediately. However, if the threat persists, the security agent enlists local law enforcement to get on the scene.  Customised remote guarding When properly deployed, remote guarding systems are also customised to specific properties. A team of consultants visits the client’s property to evaluate its vulnerabilities and where to best place cameras and/or other monitoring devices for system efficacy. Traditional security shortfalls  According to Keith Bushey, a retired commander for the Los Angeles Police Department, there is much frustration between law enforcement officers and potential victims of crime due to the historically unreliable performance of traditional burglar alarm systems and central monitoring stations. He states about 90% of security-related calls are false alarms, a problem that has been well-documented through the years. Onsite challenges When a legitimate emergency does occur, the perpetrators have often already done their damage When a legitimate emergency does occur, the perpetrators have often already done their damage and/or escaped by the time law enforcement arrives.  Onsite security guards are not the remedy either as they bring their own set of issues and challenges.  Unexpected costs Traditional security systems can also have unexpected costs. The cost is not only in the security guards’ paycheck or the cost of the equipment itself. The cost comes when an actual incident occurs. In worst-case scenarios, the security guard(s) are injured, the business suffers inventory loss, and/or damage is sustained to the property.  The medical and other costs for the security guard(s), the loss of inventory, property damage, deployment of law enforcement resources, and possible fallout of legal expenses all add up. Even in the best-case scenario, false alarm expenses incur if law enforcement is dispatched. These, among many others, are some of the primary issues that remote guarding resoundingly answers as a superior alternative. A bounty of benefits Remote guarding systems have been proven to cut costs and be more effective than traditional security systems. Even though the monthly monitoring costs of remote guarding are significantly higher than traditional intrusion detection system monitoring, the much higher effectiveness in crime reduction, elimination of false alarms, and augmenting or replacement of manned guards result in a substantially higher return on investment (ROI) to the end user. Easy tracking of threats The security cameras already have their image captured on record, making them easier to track down For example, case studies have demonstrated reduced security costs for clients by 60%, on average. These reductions have come from the costs of security staff, inventory, or property loss, plus saving money on insurance premiums and deductibles. The nature of remote guarding reduces the risk and costs of false alarms, with professional security agents able to determine an actual threat before law enforcement is called. In a rare instance when a perpetrator escapes before law enforcement arrives or can detain the individual(s), the security cameras already have their image captured on record, making them easier to track down and identify. Reduction of false alarms The significant reduction in false alarms is greatly appreciated by law enforcement, as it allows them to focus on real emergencies or crises. Better relationships are also developed between clients and law enforcement, as remote guarding systems are highly reliable in providing accurate and real-time information to officers as they approach the scene. In short, it assists law enforcement in doing their job more effectively, as well as more safely thanks to having eyewitness information before engaging in an active crime scene.  Partnership When you combine the decreased cost with the increased efficiency and success rate, it is easy to see why many commercial end-user property owners across the country are making the shift to remote guarding. It’s also an outstanding opportunity for professional security dealers and integrators to partner with a remote guarding services provider to bring a superior solution to their end customers and pick up a recurring monthly revenue stream in the process.

Security systems represent a significant investment, yet many organisations still only use a small percentage of their physical security systems’ capabilities. That’s before we even begin to consider the different ways that the likes of video, access control and ANPR can add additional value beyond security by serving the needs of other business functions. Whether that be to obtain additional insight, streamline compliance or drive operational efficiencies.  Consumption gap When users aren’t tapping into the full power of the solution they bought, they aren’t realising their full return on investment. This creates a consumption gap. It’s a situation that has the potential to go in one of two very different directions. A misreading of a system, its capabilities and functionality can fast result in user discontent Left unchecked a consumption gap can create frustration for system integrators, manufacturers and end users alike. A misunderstanding of a system, its capabilities and functionality can quickly result in user dissatisfaction. Leading to a greater likelihood that they’ll look to change or focus investment into overlapping and likely competing solutions. Customers’ security goals Addressed appropriately it can help manufacturers, system integrators and end users to build trusted partnerships in which everybody wins. Understandably, systems integrators are primarily focused on installation—delivering reliable solutions that meet customers’ security goals to ensure their long-term success. However, engagement can go beyond deployment. Closing the consumption gap can be a strategic way to differentiate yourself from competitors. The deeper you understand your customer’s business, the better advice you’re able to offer—and the stronger the partnership you form.  Why do consumption gaps exist?  For customers, finding the time to learn multiple capabilities of a security system can be time-consuming. Often, taking advantage of new tools and solutions takes a backseat to the urgency of daily tasks. Often, taking use of new tools and keys takes a backseat to the speed of daily tasks   There are many reasons why customers may not be taking full advantage of the features available to them in their security platform. They may feel overwhelmed by a steep learning curve after deployment and might delay diving into the additional system features. Sometimes, there might be a lack of awareness of the technology’s full capabilities, and despite a willingness to learn, there are few options for training. Often, it can simply be they are not aware of the benefits of their system or are too busy with day-to-day and urgent tasks to learn other features.   Bridging the consumption gap  Systems are built to deal with a wide variety of use cases and broaden market appeal, but the goal isn’t to get everyone to use all the features of every product. You want to guide your customers towards the features and functionality that best meet their needs. This could entail reducing the friction they experience in their day-to-day operations, solving unique issues related to their business, or addressing their most important challenges.   Having these conversations with your customers deepens your relationship and can organically open up new revenue streams. Continuous engagement allows you to recommend other relevant products or services that they may find helpful. Customised training plan Customers can learn at their own pace and gradually expand their understanding of their system Furthermore, customers are often not able to implement all features at once. You can help by proposing a plan to gradually evolve systems and processes over time. This could include a customised training plan to get the most value from their investment.   Some manufacturers are also now providing learning management tools that system integrators can pass on to their customers. Customers can learn at their own pace and gradually expand their understanding of their system in accordance with their bandwidth. This allows them to get more out of their system.  Simplifying deployment   With the right software partners, systems integrators can focus on solving customer problems, not reactively troubleshooting issues. Look for manufacturers who offer good support systems for integrators. This includes not only quality technical support but also configuration and training services you can build on. Look for partners that offer tools and consultation services you can use to complement your value-added services, either to spend less time on the basics or for specialised expertise on complex projects.  Beyond support and services, one telling sign is the configuration interface and tools that you as an integrator will primarily interact with. Ask yourself whether the manufacturer invests in their back-end tools and their primary user interface. Is there a noticeable difference between these two interfaces in terms of look and feel? Does one feel more dated?  Widening consumption gap  The harder it is to implement upgrades, the more reticent customers are to make the changes If the end user interface is easy to use but changes on the back end are difficult, the resulting friction can contribute to the widening consumption gap. It can become too time-consuming or difficult to upgrade or make changes to the system. The harder it is to implement upgrades, the more reticent customers are to make the changes.  Configuration should be painless. If the system has a solid graphical user interface, you’ll be able to interact with the software in a fluid and intuitive way. When the system is intuitive for both you and your customers, you spend less time on setup and training. You can invest more attention in value-added activities.   Conclusion  A consumption gap could be a sign that technological innovation is outpacing people's ability to implement them in their day-to-day lives. You can work with your customers to simplify the adoption of the innovations so they can more easily implement them and realise the full value of their investment.  By reviewing opportunities to bridge the consumption gap for your customers, you increase the likelihood of growing and renewing your system and service contracts. You also build relationships as a trusted partner. Customers will turn to you when looking to expand their security system and proactively solve new and incipient problems.

New buzzwords were abundant in the articles that generated the most clicks on our website in 2022. From the metaverse to the Internet of Things, from frictionless access control to artificial intelligence (AI), the topics most popular among our site’s visitors were at the cutting edge of change and innovation in the physical security marketplace. Here is a review of the Top 10 Articles of 2022, based on reader clicks, including links to the original content: Metaverse will promote collaboration and enable more efficiencies for security Metaverse is a familiar buzzword currently, but few people grasp what it means. In the simplest terms, the metaverse is an online “place” where physical, virtual, and augmented realities are shared. The term, Metaverse, suggests a more immersive online environment that combines elements of augmented reality (AR) and virtual reality (VR). For the physical security industry, the looming creation of a complex online environment offers possibilities and challenges. Establishing identity will be a central principle of the metaverse, and various biometrics are at the core of ensuring the identity of someone interacting in the virtual world. Cybersecurity elements are also key. On the benefits side, the security market is already taking advantage of technologies related to the eventual evolution of the metaverse. For example, the industry has deployed AR to provide information about a door lock’s status on a screen, headset, or smart glasses as a patrolling guard walks by. What are the security challenges of the transportation industry? Because transit agencies rely on several IoT devices, they get exposed to higher cybersecurity risks Rapid technological advancement, increasing urbanisation, and the growing expectations of commuters and governments are pressuring transit industry players to modernise. Commuters, urban planners, first responders, and other stakeholders want to use transit data to support their decision-making. Transit agencies’ security and operations teams need closer collaboration to stay ahead. However, for many years, most transit agencies have relied on siloed, proprietary systems. Because transit agencies rely on an ever-growing number of Internet of Things (IoT) devices, they also get exposed to higher cybersecurity risks as there are more network access points to manage. The future is here: ADT’s innovation lab evaluating robots and indoor drones New robots and indoor drones for security applications are on the horizon, based on the work of ADT Commercials’ Innovation Lab, which is evaluating the latest technologies’ value to customers and some typical use cases. The ideal use of humanoid robots is to perform jobs that are considered repetitive, dirty, dangerous, and/or mundane. In security, that describes most security guard positions. As the name implies, autonomous indoor drones are focused on flying indoors versus the outdoor environment, which is heavily regulated by the U.S. Federal Aviation Administration (FAA). Flying autonomously indoors not only eliminates FAA oversight but also will enable ADT Commercial to offer another choice to customers to further reduce their dependencies on and costs of human guards. Innovative security: the key to business efficiency, cost savings, and more Organisations have shifted business focus countless times since the onset of the pandemic. While many leaders have been primarily concerned with the immediate health and safety of their customers and employees, 2022 has given rise to a new trend. More than ever, business leaders are seeking security solutions that increase operational efficiency and cost savings as well as improve logistics and business insight. As working environments become more complex, organisations looking to drive higher productivity and profitability margins should consider security upgrades that prioritise integrated analytics and automation. Shoplifting today is more sophisticated, and so are the tools to fight it One tool to fight shoplifting is analytics, which can be used to determine where shrink is occurring Shoplifting is often viewed as petty theft by individuals, but that is not always the case. Overall, shoplifting is becoming more sophisticated and coordinated. Traditional “shoplifting” has two major differences when compared to organised retail crime (ORC). The differences are numbers and motivation. ORC consists of groups working together to monetise theft, very different than an individual taking an item they need. One tool to fight to shoplift is analytics, which can be used to determine where shrink is occurring. Understanding where crimes take place helps retailers make strategic decisions about where to place their loss prevention efforts. Oosto offers 10 reasons to switch to frictionless access control in commercial buildings Access control for buildings is nothing new. It’s only in recent years that the urgency to implement smarter, more efficient, and more convenient forms of access control has increased, in the context of public and private sector digital transformation. Upheavals from the COVID-19 pandemic have forced organisations to re-think, pivot, and invest in new technology solutions that will incorporate Artificial Intelligence (AI) and Machine Learning, to gain speed in their operations, glean actionable insights from their video analytics, and enhance productivity with their teams. Which security trend is here to stay? Technologies and trends in the security marketplace come and go with some regularity. But how can you tell which trends are gaining traction and which amount to “the flavor of the month.” For example, while many physical security departments were hesitant to consider cloud-connected solutions in the past, they now better understand the benefits these solutions bring and how they can help them utilize their resources to achieve business goals while minimising overall operational complexity. Other technologies mentioned in the article include mobile credentials, AI-based analytics, video management systems, cybersecurity, and a new emphasis on data. What do these technology trends have in common? They are opening new possibilities for greater system efficiency and functionality. In short, they are playing a role in transforming our industry. GSX 2022 reflects changing technologies and evolving role of security The role of the security director increasingly will encompass facets of cybersecurity and physical security GSX 2022 in Atlanta highlighted the changing role of security in the enterprise. The role of the security director increasingly will encompass facets of cybersecurity as well as physical security. Transitioning to an operation that incorporates both disciplines requires a workforce that embraces education and building new skills. Education and the opportunity to build new skills are evident everywhere at GSX, including in the hundreds of education sessions and also in the knowledge shared on the show floor in the exhibit hall. Consolidation changing the face of the security market Consolidation is a dominant trend in the security marketplace. Large companies typically swallow up smaller companies as a means of expanding both their technology portfolios and their geographic reach. Sometimes a big fish is swallowed up by an even bigger fish. Despite the pandemic and resulting economic challenges, the security market has continued to be a desirable environment for both big players and startups, which then provide abundant acquisition targets for larger companies. This article highlighted recent mergers and acquisition news. Six trends at the intersection of video and AI Video has evolved beyond the capabilities of advanced imaging and performance to include another level: Artificial Intelligence. Video imaging technology combines with AI, delivers a wealth of new data, not just for traditional physical security applications, but for a much deeper analysis of past, present, and even future events across the enterprise. This is more than a big development for the physical security industry; it is a monumental paradigm shift that is changing how security system models are envisioned, designed, and deployed. Much of the heightened demand for advanced video analytics is being driven by six prevalent industry trends.

New robots and indoor drones for security applications are on the horizon, based on the work of ADT Commercials’ Innovation Lab, which is evaluating the new technologies’ value to customers and some typical use cases. The Innovation Lab has been in place for just under a year and just moved into a 2,000-square-foot facility that is staffed with four dedicated ADT Commercial employees and teams from various commercial innovation partners. The idea of the lab is to close the gap between the incubation of new technologies and the needs and realities of the ultimate customer. The goal is to adapt the design of a product to meet the customer’s need, instead of forcing the customer to adapt their use of the technology to meet its limitations. Addressing a problem Every project or investment at the innovation lab starts with the identification of the problem, never the solution" "Every project or investment at the innovation lab starts with the identification of the problem, never the solution," says Ed Bacco, Vice President, Enterprise Security Risk Group for ADT Commercial. “Then we develop detailed functional requirements to address what this technology needs to do to address the problem.” “Then – and only then – do we move toward developing the technical specifications to answer how the technology needs to operate to address the problem,” he adds. Prioritising innovation The approach sets ADT Commercial apart from most labs. The last item they focus on is the creation of a business model to address how they can sell the technology. “Early on, the company recognised that if we truly want to focus on innovation, we need to prioritise invention over profits, which is why the lab doesn’t operate under a profit-and-loss model,” says Bacco. This article will describe two recent technologies the Innovation Lab has been working with, and how they can impact the future of the security industry. Halodi Humanoid Robotics Unlike other competitive robot solutions, Halodi Humanoid Robotics can interact with the built environment The ideal use of humanoid robots is to perform jobs that are considered repetitive, dirty, dangerous, and/or mundane. In security, that describes most security guard positions. Unlike some other competitive robot solutions, Halodi Humanoid Robotics can interact with the built environment, meaning that they can autonomously open doors, call elevators, present security badges, operate pins pads, and more. Observe and report functionality The basic use case for the bot is based on the fact that the role of 98% of all security guards is to “observe and report.” There is often a misconception in the public that guards are widely permitted to engage hands-on with alleged offenders, but most guarding contracts restrict that ability. Therefore, given the mundane and routine nature of guarding, humans find it a challenge to maintain the high degree of awareness that is needed, whereas the bots never waiver, never rest and never lose awareness.   Alternative to human guards If a bot is to serve as an alternative to human guards, then it needs to interact with the human environment The bot wasn’t designed to be “human-like.” There is a general concept in humanoid robotics called the “uncanny valley” that defines a tipping point when humans become uncomfortable with humanoid robots if their design resembles humans too closely. However, if a bot is to serve as an alternative to human guards, then it needs to be capable of interacting with an environment that was designed for humans. That means opening doors, riding elevators, bending down, picking up items, etc. Remotely operated Current robotic devices are skilled at sensing/analysing the environments they are deployed in, but their ability to interact with them is limited. The other advantage of a humanoid robot is when it’s being remotely operated in the avatar mode, meaning virtually, the human operator finds the experience familiar and intuitively knows what to do. Access, intrusion, and VMS integration The bots can be integrated with access control, intrusion, and video management systems and can conduct patrols autonomously and report anomalies and/or respond to alarms via those same systems. The bots can be equipped with other sensors to constantly analyse the environment for threats to human life such as carbon monoxide, smoke, hazardous chemicals, or poor air quality. IR capabilities IR capabilities also enable the bot to detect the possible failing or overheating of equipment They are capable of “seeing” in the Infrared Range (IR), which makes them suitable for responding to the source of fire/smoke alarms while humans evacuate. IR capabilities also enable the bot to detect the possible failing or overheating of equipment. Although designed to operate autonomously, the bot can also be controlled by a simple point-and-click mapping device or using the avatar control system. Applications “The biggest challenge we’ve seen with customers who are conducting in-field pilots is aligning their excitement of how the bots can improve their traditionally non-security applications with the current capabilities,” says Bacco. These applications include using the bots to conduct safety audits of items like fire extinguishers and Automated External Defibrillators (AEDs), serving as a fire watch, greeting visitors in the lobby, and automating gates at industrial and distribution sites. Autonomous Indoor Drones COVID-19 has shown that customers are looking for predictable and repeatable solutions to meet their security needs" As the name implies, autonomous indoor drones are focused on flying indoors versus the outdoor environment, which is heavily regulated by the U.S. Federal Aviation Administration (FAA). Flying autonomously indoors not only eliminates FAA oversight but also will enable ADT Commercial to offer another choice to customers to further reduce their dependencies on and costs of human guards. “The COVID-19 pandemic has shown that customers are looking for predictable and repeatable solutions to meet their security needs that aren’t dependent on humans,” says Bacco. The three use cases for the drones are automated alarm response, random tours, and directed missions. Automated response mode In the automated response mode, when an alarm is triggered, the drone will automatically initiate a mission to the point of alarm and report any anomalies (i.e., people, heat signature, etc.). It can also be programmed to fly random patrols as a deterrent to a possible breach, and an operator can remotely initiate a mission using a simple point-and-click map interface.  Drone mobility An obvious comparison is to fixed camera systems, which are an important component of any security system. But, unlike a fixed device, the mobility of a drone enables a view of an environment that is more easily understood by humans, meaning that we think and see in 3D, whereas fixed views are limited to 2D. Added to that, there is a deterrence factor that a mobile surveillance device has over a fixed. Noise consideration and applications Customers want to fly drones 24/7 in minimally manned locations such as data centres, warehouses The drone is designed to operate in environments that are being shared with humans. As an example, it will not initiate a mission if a person is standing under it, and it will autonomously alter course if a person is in its flight path. However, like all drones, the noise factor is a consideration, and the best applications in offices are after hours. Customers want to fly them 24/7 in more minimally manned locations such as data centres, warehouses, and manufacturing facilities, where noise is less a factor. Stand-alone and integrated system An indoor drone can be operated as a stand-alone system with its user interface, or it can be integrated fully with traditional security and VMS systems. “We are also developing additional computer vision-based analytics that will leverage the cameras on the drone,” says Bacco.

Technology is driving new opportunities in the security industry. Innovation trends include artificial intelligence (AI), edge-based systems, mobile systems, a greater focus on software, and efforts to simplify operation of security systems, even as capabilities become more complex. ISC West 2022 reflected these changing trends. “In addition to emphasising technology innovation, ISC West also reflected an industry that is resilient, dedicated and passionate,” said Mary Beth Shaughnessy, the Event Director of ISC Security Events. ISC West 2022 “Almost 12,000 dealers, installers, integrators, end users and consultants reconnected at ISC West 2022, and there were nearly 20,000 total industry professionals in attendance (including manufacturers),” adds Mary Beth Shaughnessy. The 550 exhibitors and brands on display reflected an industry that has come through the COVID-19 pandemic in better shape than ever, poised for even greater success in the years ahead. Turning video and access control into knowledge Deployment of AI to ‘watch video’ can inform users of what’s happening in real-time Motorola Solutions emphasized several themes that were heard repeatedly throughout the show. “One trend is fulfilling the need to turn video and access control into sources of knowledge, inside the enterprise,” said John Kedzierzski, Motorola Solutions’ Senior Vice President of Video Security and Access Control. Deployment of AI to ‘watch video’ can inform users of what’s happening in real-time, while monitoring access control yields the equivalent of an operating system inside a building. Using the Cloud offers consumer ease-of-use to systems The second trend listed by Motorola Solutions is working to bring the consumer ease-of-use experience into enterprise security solution applications. Professional security systems were previously complicated to buy, install, manage and upgrade. However, using the Cloud, even distributed enterprises can bring consumer ease-of-use to systems, from improving the out-of-box installation experience to boosting the ability to manage the system. Transition to ‘mobile first’ interfaces The third trend emphasised by Motorola Solutions is transition to ‘mobile first’ interfaces, reflecting the need for busy security executives to be on-the-go, but with full access to their systems, without being chained to their desks. Since the last springtime ISC West show in 2019, Motorola Solutions has grown rapidly, both organically and through acquisition of IndigoVision, Pelco, Openpath, Envysion, and Ava Security. Cloud-based Orchestrate system Integration is simple through a ‘drag-and-drop’ approach that doesn’t involve writing code In addition, the company is making it easier to integrate video and access control systems with Motorola’s radio systems, typically carried by security guards. The cloud-based Orchestrate system translates ‘events’ from access control and video, to trigger notifications on a mobile radio. Integration is simple through a ‘drag-and-drop’ approach that doesn’t involve writing code. Simplifying implementation of AI Artificial Intelligence (AI) has traditionally been associated with the use of large servers or even intelligence in the Cloud. Several exhibitors at ISC West helped to change that misconception. For example, Oosto offers a simpler and more economical approach. They supply edge appliances for AI. The purpose-built Vision AI appliance, a small box, puts intelligence at the ‘near edge’, by connecting to up to five cameras. Easy and dependable ‘failover’ ensures redundancy without a big investment, and the system can work with any IP camera, including an end user’s installed base of cameras. Oosto’s TCO (total cost of ownership) calculator Oosto’s TCO (total cost of ownership) calculator spells out how much a customer can save versus using a big server, including lower costs such and power and cooling. AI was probably the biggest buzzword at ISC West, but there was also emphasis on the practical results of applying AI to physical security. Artificial Intelligence (AI) - the biggest buzzword at ISC West I believe our purpose is to bring buzzwords, like Cloud and AI together in a way that is useful to end-users" “What surprises me (at the show) is that there is a lot of generic marketing of AI, but we are trying to step back from our analytics and look at applications that serve certain end-users,” said Jeff Corrall, Vice President - Product Management at March Networks, adding “As an industry, we are still at the stage of AI as a buzzword.” Jeff Corrall further said, “I believe our purpose is to bring buzzwords, like Cloud and AI together in a way that is useful to end-users. We have to live with the buzzwords, but what we really want is to apply them. That creates a stickiness with the end-user — when high technology is making a difference.” March Networks Labs address specific end-user problems and then apply their systems to provide a solution. Jeff Corrall adds, “A lot of AI is responding to what the customer is asking for, and we are stepping back and making sure the end-user will use it on a consistent basis.” ‘Edge versus cloud’ was a common theme at ISC West Edge versus Cloud ‘Edge versus cloud’ was a common theme at ISC West, pondering where in a system the ‘intelligence’, such as AI and machine learning, as well as other functionality, should reside. Among the companies addressing the quandary was Axis Communications, which focused on the issue using a racing theme at their presentation to the industry press. The winner of the ‘race?’ - The combination of both approaches working together as a team, of course. AXIS Speed Monitor on exhibit One introduction at the show was the AXIS Speed Monitor, a speed detection app available using ACAP Axis Communications also highlighted the deep learning analytics of the ARPEC 8 camera chip (introduced during the COVID-19 pandemic), which will be deployed across their camera line. One introduction at the show was the AXIS Speed Monitor, a speed detection app available using ACAP (Axis Camera Application Platform), the capability to load ‘apps’ onto camera chips at the edge. They also introduced the D4100-E Network strobe siren (a smart edge device), the Audio Manager Pro (a cloud-based software system enabling zoning and callouts for specific areas in a building), the W101 body worn cameras with GPS capabilities, and a Barcode Reader for doorstop applications (another ACAP app). ‘App Store’ approach to expanding applications Azena is at the centre of expanding applications at the edge, promoting new applications through an ‘App Store’ approach that sells software apps that can be loaded onto cameras that are equipped with Azena’s operating system. In the last couple of years, the company (formerly known as Security and Safety Things) has expanded its offerings. There are currently 108 apps in the store from 30 to 40 app developers. There are 14 camera models (from six manufacturers) that are commercially available and run their operating system. The newest camera is a fisheye model from Vivotek. “What we have seen is that a lot of the use cases are pretty unique,” said Fabio Marti, Vice President - Marketing for Azena. Two examples are an application that monitors a flame to ensure it is burning cleanly (no smoke). Another system monitors nets covering fish farms to avoid birds getting tangled up in the nets. Fabio Marti said “A challenge is to find new business avenues for integrators. Everybody is not eager to look beyond their comfort zone.” Focusing on software to ensure user experience Software systems are one of the major focal points for innovation in security systems Software systems are one of the major focal points for innovation in security systems and Verkada is focusing on how software innovation can improve systems. “For decades, innovation was on the hardware front,” said Filip Kaliszan, Verkada’s Founder and Chief Executive Officer (CEO), adding “We saw an opportunity for more innovation on the software side. The customer experience revolves around software.” Ensuring an end-to-end experience “We want to guarantee an end-to-end experience,” adds Filip Kaliszan. As a new company with a ‘hybrid cloud’ approach, Verkada focused on appealing to end users to convince them of the value proposition. Once an end user was convinced, Verkada brought in an integrator partner to deliver the solution. In effect, Verkada finds demand and brings that demand to the integrator. Software-centric operation of a modern building Verkada is broadly focused on ‘software-centric operation of a modern building.’ After starting out in video, Verkada has since expanded into systems for access control, alarm systems, and other categories. They use a combination of third-party hardware and equipment that is custom designed to work seamlessly with their software systems. Verkada’s end goal is to put the various systems together into a platform. They will continue building each product category, which will eventually be unified into ‘the operating system for the building of the future.’

Interface Systems, a managed service provider of security, actionable insights, and purpose-built networks for multi-location businesses, announced that Nicker Management, a fast-food franchise operator in the Los Angeles area, has successfully implemented Interface’s Virtual Security Guard solution. By deploying Interface’s advanced security technology, Nicker Management has enhanced safety, reduced operational costs, and provided a secure environment for employees and customers. Nicker Management Nicker Management, led by sisters Nicole Harper Rawlins (CEO) and Kerri Harper-Howie (Co-owner), operates 24 fast-food restaurants across South LA, Compton, Lynwood, and Carson. Faced with persistent security challenges, including loitering, panhandling, and criminal activity, the company sought a modern, cost-effective solution to protect its employees and guests. Addressing critical security concerns Nicker Management chose Interface Systems to implement the Virtual Guard solution at one of its restaurants “We’re faced with lots of challenges with crime, unhoused people, and individuals suffering from mental and/or substance abuse issues,” said Harper Rawlins. “It creates significant risk at our restaurants. Over the years, we experimented with a range of security solutions, and hiring on-site guards quickly became costly and unsustainable.” After evaluating various options, Nicker Management chose Interface Systems to implement the Virtual Guard solution at one of its restaurants, ensuring a proactive and scalable approach to security. How can Virtual Guard Solution help? 24/7 Monitoring & Rapid Response – Trained intervention specialists continuously monitor restaurant locations to deter loitering, panhandling, and aggressive behavior in real time. Automated Voice-Downs – Proactive announcements throughout the day signal active monitoring and reinforce security presence. Virtual Tours – Scheduled and unscheduled remote video assessments help identify threats, suspicious activities, and compliance issues. Employee Security Escorts – Live monitoring ensures employees' safe passage to and from their vehicles during vulnerable times such as shift changes, and opening, and closing hours. Secure working environment “Knowing there’s a professionally trained security team on standby gives us confidence that we can maintain a secure working environment at all hours,” said Harper Rawlins. The deployment of Virtual Guard has streamlined security operations at Nicker Management’s restaurant, allowing staff to focus on providing excellent customer service without the burden of handling security incidents. 24/7 monitoring With 24/7 monitoring by Virtual Guard, employees and customers feel safer, and staff no longer have to handle security threats alone. In addition, automated alerts also remind employees of key procedures during shift changes. The system's effectiveness was demonstrated during a recent incident when a loiterer refused to leave the restaurant lobby. The staff triggered a silent alarm, and the Virtual Guard team immediately responded with a voice-down, prompting the individual to leave without further incident. Optimises costs “Interface’s Virtual Guard solution empowers franchise businesses like Nicker Management to address security risks effectively while optimising operational costs,” said Sean Foley, Chief Revenue Officer at Interface Systems. “Our innovative approach allows employees to focus on delivering excellent service, knowing their safety is in trusted hands.”

Located in Istanbul, Turkey, the Nish Adalar Konut Project is a large residential community covering 61 blocks with over 2,000 apartments. DNAKE IP video intercom system has been implemented throughout the community to provide an integrated security solution, offering residents an easy and remote access control living experience.  The solution Solution highlights: Great scalability in large residential apartments Real-time video and audio communication Remote and easy mobile access Enhance the safety and functionality of elevator systems Installed products: S215 4.3" SIP Video Door Station C112 One-button SIP Video Door Station E216 7" Linux-based Indoor Monitor 902C-A Master Station Solution benefits Each entry point features DNAKE S215 4.3” SIP video door stations for secure access DNAKE smart intercom system offers easy and flexible access through various methods, including PIN code, IC/ID card, Bluetooth, QR code, temporary key, and more, providing residents with great convenience and peace of mind. Each entry point features DNAKE S215 4.3” SIP video door stations for secure access. Residents can open doors for visitors not only through the E216 Linux-based indoor monitor, typically installed in every apartment, but also via the Smart Pro mobile application, accessible anywhere and anytime.  Overall safety and security C112 has been installed in every elevator to enhance the safety and functionality of elevator systems, making it a valuable addition to any building. In case of an emergency, residents can quickly communicate with building management or emergency services. Moreover, with C112, security guards can monitor elevator usage and respond to any incidents or malfunctions promptly. 902C-A master station is typically installed in every guard room for real-time communication. Guards can receive immediate updates on security events or emergencies, engage in two-way conversations with residents or visitors, and grant them access if necessary. It can connect multiple zones, allowing for better monitoring and response across the premises, thereby enhancing overall safety and security.

ZeroEyes, the creators of the only AI-based gun detection video analytics platform that holds the US Department of Homeland Security SAFETY Act Designation, announced that its solution has been selected by Iowa’s Murray Community School District to identify illegally brandished guns on campus and help protect students and faculty against gun-related violence. Murray Community School District serves 300 students in Murray, Iowa in grades pre-K-12. The district provides an educational environment that challenges the status quo and makes it its mission to clear away any roadblocks that constrain creativity and innovation. New layer of security “While we are a small, rural community, if there is anything we have learned it’s that gun-related violence can happen anywhere,” said Tim Kuehl, superintendent of Murray Community School District. “We are prioritising the safety and security of our students and faculty, and ZeroEyes ensures that our campus is protected from gun-related threats 24/7. We are proud to add this new layer of security to make our community safer.” Existing digital security cameras ZeroEyes' AI gun detection and clever situational grasp software layers onto security cameras ZeroEyes' AI gun detection and intelligent situational awareness software layers onto existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Centre (ZOC), staffed 24/7/365 by specially trained U.S. military and law enforcement veterans. If these experts determine that the threat is valid, they dispatch alerts and actionable intelligence — including visual description, gun type, and last known location — to local law enforcement and school staff as quickly as three to five seconds from detection. AI gun detection solution “Gun-related violence in school communities is far too common,” said Mike Lahiff, CEO and co-founder of ZeroEyes. “Murray Community School District is addressing this problem head-on by adopting our AI gun detection solution. We are grateful to have the opportunity to proactively combat this issue and alert local authorities of a potential threat before it happens.”

Time flies in the busy world of security, so it’s no surprise that the midpoint of 2023 comes before know it. Let’s pause after the first half of the year to look ahead at what can expect during the second half (Hint: It’s all about AI). We asked this week’s Expert Panel Roundtable: What will likely be the most important technology development in the security marketplace in the second half of 2023?

The death of Michael Brown at the hands of police in Ferguson, Missouri, in August 2014, highlighted to the public, the importance of body-worn cameras. There was no bodycam footage of the Ferguson tragedy. Arguably, it would have shed additional light on the shooting. Since then, body cameras have become a tangible legacy of Ferguson, Missouri. Bodycam footage is seen as providing greater accountability and ensuring an impartial record that can support, or debunk, any claims of police misconduct. Body-worn cameras are also finding their way into broader usage, even including customer service applications. We asked this week’s Expert Panel Roundtable: How important will body-worn cameras be moving forward? 

In tidying up after a year of Expert Panel Roundtable questions and answers, we came across some previously unpublished responses from our panel. These interesting responses address some of the hottest topics in the industry, from robots and deep learning to the “race to the bottom.” Taken together, the varied comments offer their own range of insights into the evolving physical security market. This week, we highlight some of these assorted Expert Panellist comments submitted over the last several months.