Retail surveillance

Integrity360, one of the pioneering pan-European cyber security specialists, announced the launch of its Managed dSOC Services, an advanced security monitoring solution powered by Darktrace's AI-driven technology and Integrity360’s cyber security expertise. The partnership allows Darktrace customers to gain access to an expert team dedicated to ensuring continuous, real-time monitoring, with around-the-clock expertise that internal teams may lack and to fully optimise and benefit from the capabilities of the platform. Managed dSOC Service Integrity360’s Managed dSOC Service directly handles this challenge by offering a fully driven service The Managed dSOC Services are tailored to support businesses with proactive threat detection, rapid incident response, and continuous optimisation of their security investments, ensuring comprehensive protection against constantly evolving threats. According to a recent report from Gartner, organisations that do not optimise and manage their cyber security solutions effectively may see a 30% increase in security incidents over the next three years. Integrity360’s Managed dSOC Service directly addresses this challenge by offering a fully managed service that takes the burden off internal teams, allowing businesses to focus on growth while ensuring optimal protection. Darktrace ActiveAI Security Platform “As organisations look to invest in AI-driven security tools like Darktrace, their internal teams may lack the time or skills to fully leverage them to their greatest benefit. Integrity360’s Managed dSOC fills a crucial gap for those organisations, helping them maximise their cyber security posture and reduce risk." "Not only that, but Integrity360 experts build on the Darktrace ActiveAI Security Platform’s AI-driven detection and response with tailored services like proactive threat hunting and enhanced breach monitoring to provide an even greater level of protection,” says Eloina Pesce, Vice President of Channel, Darktrace. Real-time security insights Darktrace’s platform offers unparalleled threat detection and real-time security insights For Integrity360’s Darktrace customers, Integrity360’s Managed dSOC Services represent a critical enhancement to their cyber security investment. Darktrace’s platform, powered by advanced AI, offers unparalleled threat detection and real-time security insights.  Augmenting this with Integrity360’s service capacity and expertise to fully manage the system will help organisations harness the platform’s full potential. Companies with a managed service like Managed dSOC will experience enhanced security optimisation, increasing further their return on investment from their Darktrace platform. Benefits of Darktrace investment Integrity360’s Managed dSOC enables customers to fully capitalise on the benefits of their Darktrace investment, from 24/7 active monitoring to bespoke reporting and continuous AI model optimisation, ensuring clients not only detect threats in real time but also respond swiftly and strategically. With Integrity360’s specialised support, organisations can rest assured that their Darktrace environment is optimally configured, continually adapting to emerging cyber threats, and delivering maximum risk reduction. Traditional security operations Managed dSOC service goes formal security functions by not only managing day-to-day monitoring “Through our partnership with Darktrace, we’re bringing an unmatched level of expertise and proactive support to our clients, allowing them to unlock the full potential of their cyber security investment,” said Brian Martin, Director of Product Management at Integrity360. “Nobody else can extract the same level of value out of the investment that we can, with this level of service and expertise underpinning it 24x7. Our Managed dSOC service suite brings this additional value within reach of all organisations irrespective of size, resources, or skill levels.” The Managed dSOC service goes beyond traditional security operations by not only managing day-to-day monitoring but also providing ongoing tuning and optimisation, incident support, and threat analysis to keep clients’ defences agile and aligned with current threats. Three distinct tiers Integrity360’s Managed dSOC Services are available in three distinct tiers: Managed dSOC: Core operational monitoring and breach detection, with daily reports for complete visibility and monthly health check. Managed dSOC+: Adds 24/7 active monitoring, high-value asset tagging, and periodic threat reviews for a more robust approach to security. Managed dSOC + MDR: Delivers advanced capabilities including threat response and proactive threat hunting. Advanced threat detection Cyber security requires rigorous oversight and constant adaptation to new risks These flexible options allow businesses to select the level of support they require, from foundational monitoring to advanced threat detection and response, ensuring scalability as needs evolve. Cyber security requires rigorous oversight and constant adaptation to new risks and Integrity360’s Managed dSOC Service addresses a prevalent universal challenge for most organisations: the cyber security skills and resource gap. Integrity360’s dedicated team of Darktrace experts ensures that every deployment is tailored to the client’s specific needs, refining configurations and implementing high-value security protocols to reduce exposure and enhance incident management. Advanced AI capabilities As threats like ransomware, advanced phishing attacks, and supply chain compromises continue to surge, Integrity360’s Managed dSOC Services offer an essential service for companies seeking to strengthen their security posture while mitigating the complexity associated with managing AI-driven solutions. Managed dSOC Services represent a critical tool for businesses in high-risk sectors such as finance, healthcare, retail, government, and more, providing a comprehensive solution that combines advanced AI capabilities with expert oversight. By maximising the potential of Darktrace, organisations can minimise risk and confidently protect their critical assets.

Kwikset®, a trusted pioneer in residential security and a registered trademark of ASSA ABLOY Americas Residential Inc., an ASSA ABLOY Group Company, announced the upcoming launch of Halo Select, a smart door lock designed to provide a convenient and versatile security solution for the home. Halo Select stands out by offering both Wi-Fi and Matter built-in for homeowners seeking flexible, reliable, and integrated smart home security. Choose the connection method that suits the best, and easily switch if the smart home needs to evolve. Integrates geofence technology With the Kwikset app and built-in Wi-Fi (no hub required), Halo Select empowers them to control their front door from anywhere - lock, unlock, and even grant access to guests, all without traditional keys. Homeowners can share access with family or trusted guests through unique codes or in-app, with real-time notifications ensuring they stay informed about who’s coming and going. The lock also integrates geofence technology to intelligently unlock as they approach their home. Smart security automation Halo Select integrates seamlessly with all compatible smart home platforms and devices By incorporating Matter over Thread, Halo Select integrates seamlessly with all compatible smart home platforms and devices, so they can simplify their life with smart security automations. With Kwikset’s in-app compatibility check and guided setup, the transition to Matter is also simple and stress-free. “Halo Select represents the next step towards Kwikset’s mission to provide homeowners with unmatched security and seamless control over their home security,” said Jeff Sandoval, Director of Marketing for Electronics at Kwikset. Trusted security and technology Sandoval added: “By offering both Wi-Fi and Matter connectivity, Halo Select fills a critical gap in the market, providing a versatile, integrated solution that simplifies smart home integration. We’re excited to bring this innovation to market and continue delivering trusted and reliable products that reflect the evolving needs of today’s connected homes.” Halo Select redefines smart lock excellence by combining thoughtful design with trusted security and technology. Its bright, user-friendly touchscreen features dedicated keypad indicators, ensuring user interactions are seamless and intuitive. Halo Select features Halo Select features Kwikset’s quiet and powerful motor for a swift locking and unlocking experience The lock’s subtle and easy-to-install door status sensor confirms the door is properly closed and has not been left ajar, while instant notifications alert users to any potential security issues such as invalid code attempts or lock tampering.  Halo Select features Kwikset’s new quiet and powerful motor for a swift locking and unlocking experience. Plus, Halo Select is third-party tested to meet the highest BHMA Grade AAA standards and UL 20-minute fire rating for added peace of mind. Halo Select's DIY installation Halo Select's DIY installation is simple, requiring only a screwdriver, while the interactive in-app guide streamlines the process and provides clear hardware installation steps. No hardwiring required, the lock is powered by four alkaline AA batteries or a rechargeable lithium-ion battery pack (sold separately) for better sustainability and convenience. With more than 75 years of experience, Kwikset makes life easier and remains a trusted name in home security. Kwikset will also launch an NFC tap-to-unlock variant, Halo Select+, in early 2025, providing even more flexibility for homeowners. Kwikset’s Halo Select will retail for USD 279, is shipping to retailers starting next week, and is expected to be in-stock both online and in stores by mid-November.

RecFaces, a global pioneer in facial recognition and analytics technology, is proud to announce its participation in the India Mobile Congress (IMC) 2024, New Delhi, India, taking place from October 15 to October 18, 2024. In partnership with Zedsoftpoint, RecFaces will demonstrate its groundbreaking facial recognition solutions (FRS), highlighting its pivotal role in enhancing security and customer engagement across various industries.   Facial recognition solutions RecFaces has built a reputation for delivering top-tier biometric solutions that combine speed, accuracy, and reliability. FRS helps businesses optimise security, streamline operations, and enhance customer experiences FRS helps businesses optimise security, streamline operations, and enhance customer experiences in their day-to-day operations. Attendees of the India Mobile Congress 2024 will have the unique opportunity to experience live demonstrations of RecFaces’ innovative solutions. From retail to banking, hospitality, and critical infrastructure, this technology seamlessly integrates into a wide range of industry frameworks. Operational efficiency Visitors can learn how to incorporate these solutions to improve security protocols, drive operational efficiency, and deliver superior customer interactions. “Our facial recognition technology leads the way in innovation, and at IMC 2024, we’ll show how our solutions can transform businesses by enhancing security and customer engagement,” said Oleg Kurochkin, Business Development Director, APAC region, RecFaces.  "Visit our partner Zedsoftpoint’s stall for a live demo at India Mobile Congress and experience these cutting-edge innovations in action."

CIE Group, a security solutions distributor, is pleased to announce a strategic partnership with Quanika, a pioneer in innovative unified building management systems. This collaboration unites CIE’s distribution strength with Quanika’s technological expertise to deliver comprehensive, cost-effective solutions that meet the evolving needs of organisations across all commercial sectors. Unified building management system Quanika is a unified building management system that offers powerful, scalable solutions for businesses of all sizes. Traditionally, enterprise-level features such as robust video surveillance and access control have been reserved for large organisations with significant budgets. However, Quanika’s range of scalable building management platforms breaks down these barriers by providing affordable, yet advanced technology that allows for ‘single pane of glass’ user interfaces that monitor and control multiple third-party security and facilities platforms all in one place. Seamless integration “This partnership marks a significant milestone for both CIE Group and Quanika,” says Chris Edwards, Marketing Director at CIE-Group. “By combining our strengths, we can offer a comprehensive suite of building management solutions that cater to the diverse needs of various markets." "Quanika’s open architecture and compatibility with industry-leading hardware and software ensure seamless integration with existing systems to minimise disruption and maximising return on investment.” Open architecture software Quanika ensures easy deployment and cost-effective scaling as business needs evolve Quanika’s open architecture software seamlessly integrates enterprise-level access control with powerful video surveillance, offering unparalleled flexibility and customisation. Compatible with industry-pioneering security and building facilities hardware and software, Quanika ensures easy deployment and cost-effective scaling as business needs evolve.  Centralised management For small businesses, Quanika Compact boosts efficiency and security by providing centralised management of events, alarms, and access control. With features such as visual verification, automated visitor management, and detailed activity audit trails, businesses can operate with greater confidence and responsiveness. Flexible entry-level solutions Unlike traditional integrated systems designed for large-scale applications, Quanika offers flexible entry-level solutions starting with just three-door and camera connections. This scalable approach ensures businesses only pay for what they need. In addition, Quanika empowers mid-sized businesses to enhance efficiency and control across entire facilities. By integrating security and building management systems, organisations gain a comprehensive overview of operations through video surveillance, intrusion detection, fire alarms, and more. Saves time and money High-performance controllers with advanced processing and storage capabilities ensure fast, stable operation Quanika’s open IP architecture saves time and money by allowing businesses to choose the right equipment for their specific needs. High-performance controllers with advanced processing and storage capabilities ensure fast, stable operation and robust security. The solution caters to a wide range of industries, offering tailored solutions to meet specific requirements. From healthcare and retail to multi-tenanted buildings, hotels, transportation, logistics, and commercial offices, Quanika delivers efficient and secure operations. Key benefits Scalability to accommodate businesses of all sizes. Affordable enterprise-level features. Seamless integration with industry-pioneering hardware and software. Enhanced security through robust video surveillance and access control. Improved efficiency through streamlined operations and centralised management. Security, efficiency, and control By combining advanced technology with affordability and scalability, Quanika is empowering businesses to achieve new levels of security, efficiency, and control. The strategic alliance between CIE Group and Quanika is a testament to each company’s commitment to delivering exceptional value for customers, and combining expertise helps organisations transform the way they manage their facilities.

Advantech, a pioneer in AIoT, announces that it has finalised its acquisition on block shares of AURES Technologies SA, a French company renowned for its POS and Kiosk brands. On October 1st, 2024, Advantech has closed block trade of 1,430,381 shares from the major AURES shareholder and subscribed the first tranche of convertible bonds of EUR 2,500,000 of principal amount. Following this acquisition, AURES will operate under the new brand name “ADVANTECH-AURES”, reflecting the collaboration between the two companies. The new brand will honor the spirit and value proposition of AURES while being empowered by Advantech, and will debut on the market with a clear mission to provide value-driven products and services. Rapidly changing markets The goal of ADVANTECH-AURES is to initiate growth from the retail and hospitality sectors and expand its products and solutions into the broader intelligent city services market, with the vision of becoming a leading player in this field. The goal of ADVANTECH-AURES is to initiate growth from the retail and hospitality sectors  MC Chiang, the newly appointed CEO of AURES and Vice President of Advantech Service-IoT Group, stated that this partnership enables both companies to leverage their combined expertise to enhance product offerings and expand into rapidly changing markets. AURES has a strong heritage of product innovation and leadership, with well-established brand and channel networks across Europe, Australia, and the US, complemented by service support through RTG in the US. Through this collaboration, ADVANTECH-AURES aims to deliver a broader range of product portfolios, focusing on quality, design, and integrated AIoT solutions. Creating high-quality products Reflecting the journey that began in October 2023 when AURES and Advantech first forged their partnership, Patrick Cathala, Founder and Chairman of AURES, said, ”For 35 years, we are proud of what our team has accomplished and AURES has been dedicated to creating high-quality products and serving our customers with passion. This collaboration is built on a foundation of meticulous planning and a shared vision for future growth. With the Advantech-Aures partnership, we are entering an exciting new phase alongside Advantech. Together, we are stronger.” The completion of block trade on October 1st, would result in the mandatory filing by Advantech of a tender offer with the French Autorité des marchés financiers (the “AMF”) on all the outstanding shares of AURES not held by Advantech, with the exception of treasury shares, on the same financial terms as the Share Acquisition, i.e. at a price of EUR 6.31 per share.

Detection Technology, a global pioneer in X-ray detector solutions, has expanded its global footprint by establishing a service and production facility in greater Delhi, India.  This move is designed to enhance customer experience by offering local service, quicker response and delivery times, and cost-effective solutions, all while maintaining the company’s high standards of quality. Range of modular detector "We are excited to expand our operations into the growing Indian market and serve our customers locally with the dedication and excellence that define us worldwide. India is about to make significant investments in infrastructure, namely in the healthcare, traffic, and manufacturing industries, and we want to be there to promote these projects." "As a trusted one-stop shop, we provide a comprehensive range of modular detector building blocks for X-ray solutions. Soon, these will also be available as 'Made in India'," says Hannu Martola, President and CEO at Detection Technology. Security X-ray imaging applications “We are ready to ship "Made in India" products starting early 2025. In the initial phase, our focus will be on the end-assembly and final testing of high-quality detector boards optimised for security X-ray imaging applications." "We plan to quickly scale up our operations to include the assembly of TFT (thin-film transistor) flat panel detectors, catering to the diverse needs of the domestic industrial and medical X-ray imaging markets,” states Arve Lukander, Vice President at Detection Technology. New service and production site “Our new facility will be equipped with state-of-the-art technology and staffed by experts committed to upholding the highest industry standards. We will also offer product demonstrations to assist our customers in selecting the most suitable detectors for their specific imaging applications,” adds Lukander. Located in a pioneering industrial hub at Cyberwalk Tech Park, IMT Manesar, Gurgaon, in the Delhi NCR area, the new service and production site benefits from excellent connectivity across India and internationally. Detection Technology’s wholly-owned subsidiary in India is registered as DT Detection Technology India Private Ltd.

Choosing the appropriate fingerprint technology for a given application is dependent on factors including the required level of security and matching accuracy, the desired capabilities and features, and the usability to achieve adoption and productivity goals. A successful evaluation process will help ensure that this mature and proven user authentication method performs as expected. Fingerprint biometric advantages The speed, simplicity, accuracy, and cost-effectiveness of the fingerprint method have made it among the most widely used for biometric authentication across industry sectors ranging from banking and finance, retail, and healthcare, to government and law enforcement. It performs biometric technology’s “something you are” function while offering unique characteristics that make it particularly valuable for many applications. Unique identifier The fingerprint biometric has the permanency of being reasonably stable and consistent over time Among these characteristics is the pervasiveness and special nature of the fingerprint -- almost everyone has one, and each is a unique identifier. The fingerprint biometric has the permanency of being reasonably stable and consistent over time. It is also easy to acquire, measure, and process. High adoption rate Another key attribute of a fingerprint biometric is its ability to be protected against threats ranging from abuse and misuse to theft, imitation, and substitution. When it is used with recognition techniques the resulting solution performs with a combination of accuracy, speed, scalability, and ease of use. Fingerprint biometric solutions also have the highest adoption rate among biometric authentication solutions according to an industry report published by Payments Journal. Three interrelated components There are three basic components in any fingerprint biometric system as shown in Figure 1:  capture (using a sensor that can capture even the most difficult finger types); liveness detection (using the Presentation Attack Detection – or PAD – technique); and matching (including preventing rejection of a legitimate user). Biometric algorithm The sensor captures and pre-processes the fingerprint data. It must be able to successfully capture fingerprint images for a range of skin types and print conditions under diverse temperatures, humidity, light, surface oil, dust, dirt, and other environmental conditions. A biometric algorithm then extracts minutiae data about the fingerprint ridges (endings, bifurcations, islands, etc.) and their orientation and position. PAD technique Implementing a presentation attack detection (PAD) technique at this stage activates the fingerprint biometric system’s second key element: liveness detection. This verifies the fingerprint’s authenticity and that it belongs to a living person. The system’s third element – matching – occurs after the PAD-verified fingerprint dataset has been securely stored as a record, known as a template, inside an enclave with cryptographic protection. Check for liveness The corresponding template of the legitimate user is then retrieved from secure storage When the fingerprint is presented for matching, it is rechecked for liveness. The corresponding template of the legitimate user is then retrieved from secure storage and the process of matching the fingerprint with this template is executed. This must be completed accurately and without rejecting a legitimate user. Types of fingerprint sensing technologies There are four prevailing categories of sensing technologies used with fingerprint readers: optical, capacitive, thin-film transistor (TFT), and multispectral imaging (MSI).  Optical and capacitive method Optical is the most mature sensor technology and offers the benefits of a compact size, good capture Optical is the most mature sensor technology, and offers the benefits of a compact size, good capture and matching performance, a small enough size to fit in most desktop environments or shared workstations, and a high level of accuracy at a cost-effective price point across all use cases. The capacitive method, on the other hand, is less prone to fake finger attempts while also offering a thin and compact size for space-limited applications, the power efficiency to support battery-operated devices, and the ability to handle both indoor and outdoor lighting conditions. TFT technology The third technology goes a step further in capture accuracy. TFT technology can accurately recognise the smallest fingerprint features with ultra-high resolution and is used either as a larger-size matrix capacitive proximity detector (capacitive fingerprint sensor) or a larger-area matrix light detector (optical fingerprint sensor). It is ideal for in-the-field mobile identification applications that require a cost-effective, ultra-slim, and lightweight solution with low power consumption. MSI technology MSI technology differs from all three approaches, projecting multiple colors of light into the finger from different angles to collect both surface and subsurface biometrics data. It captures the most difficult fingerprints of diverse demographics, in a wide range of challenging environments. HID has used this patented technology in fingerprint readers that are compliant with ISO 30107-3 PAD Level 2 for advanced anti-spoofing against fraud. The technology also improves matching and offers sophisticated endpoint security that prohibits cyber criminals from gaining unauthorised access to networks by turning fingerprint readers into secure endpoints. Best practices for technology selection Much is expected of the current fingerprint solutions, including delivering a low total cost of ownership Much is expected of the current fingerprint solutions, including delivering a low total cost of ownership. There are three top considerations: security, suitability, and usability. Each is important and the best approach is to strike a balance between all three. Following are the questions to ask during the selection process: Security: What is the regulatory environment? Financial and government services, healthcare, and law enforcement are some examples of highly regulated sectors with elevated security compliance requirements. Are there mandates in place for advanced capturing and biometric authentication specifications? How important is it to ensure anti-spoofing through liveness detection? Will endpoint security be required so that, if the fingerprint device is hacked, no network, system, or data behind the firewall will be impacted? Suitability: Where will the biometric technology be implemented? There will be additional considerations if it is to be embedded in portable, battery-operated devices that require low power consumption. Where will the technology be used? Will it need to fit into small spaces or be used in challenging indoor or outdoor conditions and environments? Will durability be important? Some deployments will face unpredictable weather and difficult lighting conditions for image capture. Will the technology be used for mission-critical border control or a more common – and less demanding -- commercial use? Usability Is it critical that the technology easily and consistently perform capture and matching? Will there be high volumes of fingerprint captures and matches? Is “friction frustration” a concern? If so, the solution must perform matching quickly and accurately to sustain high levels of user productivity. Will the fingerprint device be used by one person exclusively, or multiple people in a shared workstation setting? How diverse is the user population? Some readers are designed to handle all types of fingerprints and diversified demographics. Different applications  Fingerprint biometrics is a proven solution to address real-world challenges, each with its requirements The answers to these questions will help determine the best choice of fingerprint technology. Different applications apply fingerprint biometrics to very different use cases but in all cases. It is a proven solution to address real-world challenges, each with its requirements. For instance, in a healthcare clinician’s terminal area or a similar shared environment with limited space, a durable, low-profile capacitive sensor may be the right answer. For an organisation in a highly regulated, mission-critical environment like a bank or border control agency, advanced technologies such as MSI readers may be needed to avoid the serious repercussions of a spoofed identity or the rejection of a legitimate one. Requirements for a biometric solution These are just a few of the requirements to consider when choosing a fingerprint solution. In banking and finance, alone, fingerprint biometrics is used for applications ranging from transacting at the ATM to customer onboarding (eKYC), compliance (AML/KYC), and fraud prevention.  The retail sector adds even more, including age verification, loss prevention, point of sale (POS) security, self-service checkout, and secure time and attendance.  Law enforcement organisations have their unique requirements, using fingerprint biometrics for background checks, criminal booking, crime investigation, inmate management, mobile identification, and more. For government agencies, typical applications include benefits distribution, border security, citizen ID, employ authentication (SSO/MFA), and voter registration. Each application requires a thorough assessment of the best fingerprint technology for the job. The right touch The right solution will deliver the optimal balance of security, suitability, and usability Fingerprint biometric solutions empower a wide range of use cases with the simple touch of a finger. The right solution will deliver the optimal balance of security, suitability, and usability based on an analysis of criteria including specific application requirements, the characteristics and size of the user population, and challenges posed by environmental conditions. Accuracy, efficiency, and security The world faces increasingly dangerous fraud, account takeover, and impersonation threats. As industries and enterprises work to improve and evolve their identity and access strategies to combat these threats, fingerprint biometrics continue to prove their value through solutions that meet the key selection criteria while delivering the highest levels of accuracy, efficiency, and security.

With the rise of organised retail crime (ORC) making headlines, retailers are grappling with the dual challenge of safeguarding both their staff and store assets, while addressing the economic pressures that impact profitability and consumer demand.  RFID technology The key lies in identifying effective solutions to counter the current surge in ORC, enabling retailers to secure their vulnerable staff and protect inventory for paying customers. Technology plays a crucial role in supporting brands on this mission, with RFID technology continuing to be a valuable solution. It aids retailers in gaining better control over retail crime, leveraging inventory data.  The ongoing surge in retail crime  Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector Seen as a global issue, the British Retail Consortium recently reported that incidents of theft have increased by 27% across 10 of the largest cities in the UK, with some cities reporting up to a 68% increase. In the US, retailer Target reported an inventory loss of $500 million for 2023, amounting to a 100-basis point hit to gross margins in 2023. The current surge in theft is not attributed to a singular cause. Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector. Lack of preventive measures A significant contributing factor is the lack of sufficient preventive measures by law enforcement, which in some cases has led to a rise in more severe incidents. However, the implementation of technologies like RFID allows retailers to efficiently build cases against criminals, putting them in a stronger position when it comes to reporting thefts.  Not all retail crimes are orchestrated by large entities or executed through sophisticated methods. Some stores have seen a reduction in staff numbers and, as a result, there are fewer people on the shop floor, making it easier for shoplifters to carry out their activities unnoticed. The true impact of retail crime  Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey The impact of retail crime on businesses extends beyond financial and economic consequences; it has also led to a surge in violence against retail staff, an ongoing trend elevated by the pandemic. Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey conducted by the National Retail Federation. This escalation in violence not only results in immediate repercussions but also contributes to long-term mental health issues for staff, fostering an atmosphere of insecurity that has compelled some retailers to close their physical stores. Policy implementation Given the challenge of staff retention across various businesses, addressing retail crime becomes an even more urgent matter. Additionally, retailers are wary of their employees facing potential danger and the prospect of legal action. Consequently, many have implemented policies prohibiting employees from actively intervening when confronted with shoplifters.  Privacy concerns with facial recognition Retail crime also affects customers, as businesses seek to offset losses by raising prices Retail crime also affects customers, as businesses seek to offset losses by raising prices, further burdening financially strained consumers. The presence of visible security systems not only makes stores more hostile but also diminishes the overall customer experience. While facial recognition technology is considered a potential solution, privacy concerns have emerged in its various applications.  Today’s problems, yesterday’s solutions Retailers are resorting to historic measures such as steel cables, physical monitoring, or plastic screens to resolve customer issues. However, the reality is that these solutions are unfit for solving the problem, causing friction for both customers and staff.  Digital solutions The newer approach involves equipping retail staff with body cams and providing new training The newer approach involves equipping retail staff with body cams and providing new training to deter shoplifters. Some stores are even offering the police discounted food and beverages to encourage their presence.  The responsibility lies with management teams to seek effective solutions. In an era dominated by data and technology, retailers must shift their focus from traditional security methods to digital solutions that align with the challenges of today’s society and modern retail environments.  Shrinkage When discussing theft or organised retail crime, retailers commonly use the term "shrinkage," referring to not only theft but the broader issue of lost inventory. Additional drivers of shrinkage include damage, fraud, and internal theft.  A significant problem arises as losses are often based on guesswork and estimates rather than concrete numbers. Retailers may lack a comprehensive understanding of their inventories, further increasing the issue of shrinkage.  Combating shrinkage  Utilising RFID technology notably helps in boosting inventory accuracy Some retailers still struggle with limited knowledge of the whereabouts of items, a challenge heightened by the issue of shrinkage. Utilising RFID technology notably helps in boosting inventory accuracy. This enhancement enables retailers to obtain a clearer understanding of their inventory and the precise locations of items.  Comprehensive strategy Changes in the in-store experience have highlighted the relevance of RFID, especially as self-service checkouts encounter double the shrinkage levels compared to traditional checkout stores.  To combat retail theft effectively, a comprehensive strategy should involve the integration of labels, deactivation, electronic article surveillance, and data analytics. This combination works synergistically to reduce shrinkage and enhance product availability.  Retail data analytics platforms RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors Linking hardware to an underlying data analytics platform empowers retailers to make more informed decisions. Retail data analytics platforms delve into alarms, deactivations, and visitor metrics, providing a deeper understanding of theft patterns.  RFID technology drives efficiency by pinpointing frequently stolen items, allowing for the identification of theft patterns. In instances of flash mobs in major metropolitan areas, RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors and incoming customers. Real-time optimisation  The crucial question remains whether both shoppers and retailers are prepared to shoulder the responsibility for these additional precautions. Nevertheless, these changes leverage data more effectively, optimising loss prevention strategies almost in real-time rather than relying on biannual inventory counts, therefore transitioning from static to dynamic loss prevention.  Holistic approach Striking a balance between security measures and providing a seamless shopping experience is key In a retail environment, not all items require protection, and prioritising the safeguarding of the most frequently stolen and valuable items can significantly impact shrinkage.  A holistic approach to retail theft is imperative, considering the entire journey of an item through the retail environment. Striking a balance between security measures and providing a seamless shopping experience is key.  Protection without hindrance  As stores move towards being checkout-free, retail criminals (or ORC gangs) will be presented with lucrative opportunities to steal, so retailers need to be one step ahead by introducing unobtrusive and effective technology solutions. For example, case building can be improved with item-level data.  RFID data offers a more precise means of assessing the value of stolen items compared to relying solely on CCTV. It provides detailed insights into the specific items removed from the store and the timing of these incidents. This proves beneficial in tracking repeat offenders.  Increased visibility with a proactive approach The modern retail environment continues to evolve and criminals are never far behind. RFID technology plays a crucial role in minimising shrinkage by enhancing inventory visibility. Moreover, it leverages the power of data to stay ahead, enabling better predictions of retail crime and the formulation of prevention strategies. This proactive approach allows for the implementation of more tailored solutions to alter outcomes positively.

Amidst the challenges of a prevailing economic downturn, the retail sector finds itself grappling with an unparalleled rise in incidents of shoplifting, theft, and burglaries. The disconcerting scenes witnessed on London’s Oxford Street in August 2023,​ where crowds gathered, looting as many stores as possible, sent shockwaves across the nation’s retailers. This alarming surge in retail crime has put retailers on high alert, as they contend with a rising tide of security concerns.  Shoplifting concerns Recent data from the Union of Shop Distributive and Allied Workers (USDAW), has raised alarming concerns: shoplifting rates have surged by an unprecedented 24%.​ In the first half of 2023 alone, there were approximately 8 million reported shoplifting incidents. With the ongoing burden of the cost of living crisis and the approaching festive season, it is expected that these figures will keep surging.  Implementing robust security measures Theft and prevention strategies cost retailers approximately £2 billion in 2021/2022 While more help from the Government to support retail workers and the businesses shoplifters target is certainly needed, the implementation of robust security measures will significantly contribute to deterring these crimes from occurring in the first place. British retailers spend millions on tools to deter and catch shoplifters inside stores, from CCTV and security guards to electronic tagging and alarms. The Grocer reported that theft and prevention strategies cost retailers approximately £2 billion in 2021/2022. Despite these initial costs, other threats are at play beyond the shop floor. Break-ins by criminal gangs For many large town centre stores and supermarkets, and units in retail parks, the rear doors and delivery areas are commonly targeted by criminal gangs. It’s not uncommon for thefts to occur from pallets or cages that have been unloaded from lorries and sit waiting to be moved into the building. After-hours break-ins are a risk for all store owners too, particularly over the festive season when a lot of high-value stock has been delivered to shops and supermarkets. Addressing anti-social behaviour  The additional fencing was deemed an essential measure to safeguard the community Anti-social behaviour also poses a challenge for retailers. In 2022, an Aldi based in Derby​ invested in security fencing to protect staff and deter loitering groups. The additional fencing was deemed an essential measure to safeguard the community, as dangerous items were frequently found outside the store, including weapons and hypodermic needles.  So how do physical security solutions such as fencing and gates help better protect retail establishments such as supermarkets and edge-of-town retail park shops? Fencing and gates: a critical component of retail security  1. Risk assessment and target hardening  A thorough risk assessment will identify potential weak spots that require protection. ‘Target hardening’ involves implementing physical security measures that become more robust as they approach the target. This helps deter intruders while ensuring ease of access for customers and staff.  2. Effective perimeter security  Opt for difficult-to-climb security fencing that provides a robust obstacle against thieves, vandals, and intruders Selecting fencing solutions according to the potential threats, site characteristics, and topography is crucial. It is important to specify fencing that strikes a balance and maintains a welcoming appearance while safeguarding external areas of the store or warehouse from potential harm and unauthorised access. Solid fencing which provides concealment can help to conceal expensive goods and remove them as a target for opportunistic theft.  Opt for difficult-to-climb security fencing that provides a robust obstacle against thieves, vandals, and intruders. I recommend selecting a sufficiently tall and robust fence such as an acoustic barrier. Its noise-reducing properties are often beneficial for these types of sites too.  3. Controlling vehicular speeds and access  To enhance security, consider controlling vehicular speeds and access. One effective approach is the installation of bollards at the ends of traditional high streets. This practice is already commonplace as a means of safeguarding against hostile vehicle attacks, but it can also play a pivotal role in preventing quick getaways of vehicles involved in potential heists. Additionally, employing road blockers and sliding gates at the rear entrances of delivery areas would serve to fortify security further. These measures can help in delaying vehicles, allowing for necessary checks to be conducted.  4. Balancing security with aesthetics  The presence of high-security fencing can also make a site more of a target for vandals and burglars Another challenge is avoiding creating an imposing presence, especially important for areas situated near residential communities. The presence of high-security fencing can also make a site more of a target for vandals and burglars. To minimise this risk consider specifying timber fencing and traffic barriers to secure car parks, providing both security and a welcoming atmosphere for shoppers.  Taking an integrated approach Combine secure perimeter fencing with effective lighting in places with shaded areas and at doors, gates, and shop windows, alongside Perimeter Intrusion Detection Systems (PIDS), and strategically placed CCTV. These measures will hinder unauthorised entry and escape, increasing the likelihood of detection and apprehension.  Prioritising employee wellbeing  Installing robust security fencing, complemented by CCTV, good lighting, and guarding, creates a safe environment Installing robust security fencing, complemented by CCTV, good lighting, and guarding, creates a safe environment for employees. This not only safeguards their well-being but also provides peace of mind that they are protected effectively in the case of a burglary or crime.  When selecting security products for retail sites, it is advisable to opt for items that have undergone rigorous testing and carry relevant certifications for their security level. Each component should meet industry-specific standards for its intended purpose and originate from manufacturers accredited under ISO 9001:2015. This ensures a high standard of quality and reliability in safeguarding the premises.  High-quality security fencing As the cost-of-living crisis continues, crime rates increase, and the festive season approaches, the time to act and implement on-site security is now. By investing in comprehensive security measures, retailers can protect their assets, employees, and customers, ensuring a safer and more secure shopping environment for all. High-quality security fencing is also a sound investment, that requires little or no maintenance once installed. The best fencing solutions are extremely weather-resistant, and won’t suffer from rust or corrosion. With all sectors preparing to ride the rapids of recession in the coming year, improving on-site security while selecting cost-effective measures, is one surefire way to protect your people, your property, and your profits from harm. 

Companies at GSX 2023 emphasised new ways that technologies such as artificial intelligence (AI) and the cloud can address long-standing issues in the security market. Among the exhibitors at the event in Dallas were companies seeking creative ways to apply technology, lower costs, and make the world a safer place. Reflecting on the exhibition, here are some additional takeaways. Expanding AI at the edge  i-PRO is a company reflecting the continued expansion of edge AI capability in the security market. Today, more than half of the company’s lineup supports AI at the edge so the customer has a wide choice of form factors when seeking to leverage the feature set.  AI processing relay, extended warranty i-PRO is increasing their warranty period from 5 to 7 years, which could be a lifetime warranty in some cases I-PRO also has an “AI processing relay” device that accepts non-AI video streams and applies edge analytics. AI has progressed from a high-end technology to a feature available in a variety of cameras at different price points. i-PRO is also increasing its warranty period from 5 to 7 years, which could be a lifetime warranty in some cases depending on a customer’s refresh schedule and lifecycle management. Active Guard, MonitorCast The company’s video management system (Video Insight) is continuing to build new features including “Active Guard,” an integrated metadata sorter. Their access control platform, MonitorCast, is a Mercury-based solution that is tightly integrated with Video Insight. Their embedded recorders now have PoE built in.  “We can move at a faster pace to fill out our product line since leaving Panasonic,” says Adam Lowenstein, Director of Product Management. “We can focus our business on adapting to the market.” Emphasis on retail and other verticals  Shoplifting is a timely issue, and retail is a vertical market that got a lot of attention at GSX 2023. “We see a lot of retailers who are primarily interested in protecting employee safety, but also assets,” says Brandon Davito, Verkada’s SVP of Product and Operations. “Shrinkage is a CEO-level priority.”  “Retailers are getting more engaged with security posture, instead of letting perpetrators walk,” Davito adds. Intrusion detection Verkada has an intrusion product that will notify a central station if there is an alarm On the alarm side, Verkada has an intrusion product that will notify a central station if there is an alarm, and operators can review videos to confirm the alarm. Other capabilities seeking to discourage trespassers include sirens, strobes, and “talkdown” capabilities.  International expansion Verkada continues to expand internationally with 16 offices in all, including Sydney, Tokyo, and London. The core value proposition is to enable customers to manage their onsite infrastructure more simply, including new elements such as PTZ cameras, intercoms, and visitor management. Verkada emphasises ease of use, including a mobile application to allow access to be managed across the user base. Forging partnerships “We are committed to the channel and industry, and we continue to build relationships and expand our reach,” says Davito. Among the industry relationships is a new partnership with Convergint, which was hinted at during the show and announced later the same day. They are also expanding their partnerships with Schlage, Allegion, and ASSA ABLOY.  Working with other verticals They offer new features for K -12 schools, and a new alarm platform is easier to deploy and manage Verkada has also found success across multiple other verticals, notably healthcare, where they integrate with an electronic medical records system. They offer new features for K-12 schools, and a new alarm platform is easier to deploy and manage. They are integrating wireless locks to secure interior doors in schools, looking to secure the perimeter, and installing guest management systems. Transitioning the mid-market to the cloud  Salient is squarely focused on the “mid-market,” a large swath of systems somewhere between small businesses and enterprise-level systems. Pure cloud systems are not as attractive to this market, which has a built-out infrastructure of on-premise systems. Adding a camera to an existing system is easier and less expensive than tying it to the cloud. Benefits of cloud It’s a market that may not be ready for the pure cloud, but there are benefits to be realised from adding a cloud element to existing systems. “We are continuing to augment our premise-based solutions with added cloud capabilities and flexibility,” says Sanjay Challa, Salient’s Chief Product Officer.  The feedback Salient hears from their customers is “I want to own my data.” The hybrid cloud approach offers the right mix of control, flexibility, and unit economics. Cloud add-on capabilities We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive" Cloud add-on capabilities include bringing more intelligence about system operation to the user via the cloud. Over time, Salient expects to sell more cloud-centric offerings based on feedback from integrators and customers. “We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive over time,” says Challa.  Vaidio AI technology Salient seeks to be a transition pioneer to help customers realise the path to the cloud. Their approach is “crawl, walk, run,” and helping customers make the transition at each stage. Salient has added AI to its product offering, incorporating Vaidio AI technology from IronYun into a powerful suite and broad array of on-premise analytics, which are gaining traction. The seamless approach makes it easy for customers to embrace AI analytics, although Salient remains broadly committed to open systems. Addressing ‘soft’ features for integrators AMAG is in the process of enhancing its product line with the next generation of access control panels. However, “product” is just part of the new developments at AMAG. In addition to “hard” features (such as products), the company is looking to improve its “soft” features, too; that is, how they work with the integrator channel. Integrator channel Rebuilding a process to make your organisation more efficient, is relatively easy; it just takes a lot of persistence" “We have the depth of our legacy customer base we can learn from, we just need to close the feedback loop quicker,” says Kyle Gordon, AMAG’s Executive Vice President of Global Sales, Marketing, and commercial Excellence, who acknowledges the value of reinstating face-to-face meetings after COVID. “We are laser-focused on nurturing our integrator channel,” he says.  “Developing new features takes time, but rebuilding a process to make your organisation more efficient, that’s relatively easy; it just takes a lot of persistence,” says Gordon. More cohesive internal communication is another useful tool, he says.  Disrupting the cloud based on price  Wasabi is working to make cloud applications less expensive by offering a “disruptive” price on cloud storage, $6.99 per terabyte per month (80% less than hyperscalers). Contending “hyperscalers” like AWS are charging too much for cloud storage, Wasabi is using its own intellectual property and server equipment co-located in data centres around the world. Wasabi sells “hot cloud storage,” which refers to the fact that they only have one tier of storage and data is always accessible. In contrast, a company such as AWS might charge an “egress fee” for access to data stored in a “colder” tier.  Cloud storage “We saw that several video surveillance companies had not yet adopted cloud storage, and we saw an opportunity to make it easy to use,” said Drew Schlussel, Wasabi’s Senior Director of Product Marketing. “We just install a little bit of software that allows them to store data in the cloud and bring it back from the cloud.” Performance, protection (cybersecurity), and price Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies such as Genetec and Milestone. Emphasising performance, protection (cybersecurity), and price, their data centres are certified to SOC 2 and ISO 27001 standards.  Faster throughput for weapons detection Xtract One is a young company focusing on weapons detection in a time of accelerated concern about gun issues post-COVID. Founded in Canada and based on technology developed at McMaster University, Xtract One has found a niche in providing weapons detection at stadiums and arenas. These customers already have budgets, and it is easy to shift the money to a newer, faster technology. Madison Square Garden in New York City is among its customers.  Cost savings solution Xtract One can increase throughput to 30 to 50 people per entrance per minute (compared to 5 to 6 people per minute when using metal detectors). The solution doesn’t require anyone to empty their pockets and the system alarms on items beyond guns and knives. Using Xtract One allows customers to reduce the number of screening lanes and security staff, providing additional cost savings, all while getting fans through the screening process in half the time. Purpose-built sensors The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties In addition to stadiums and arenas, Xtract One, formerly Patriot One, is also getting “inbound” interest from schools, hospitals, manufacturers, and other verticals that makeup 50% of their business. “We’re on a rocket ride, mainly because the weapons issues are not going away,” says Peter Evans, CEO and Director at Xtract One. The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties, all correlated by an AI engine.  Providing early warning of violence ZeroEyes is another company focused on weapons detection. Their AI gun detection system works with video images to identify if someone is “brandishing” (carrying) a weapon. In other words, the system does not detect concealed weapons. Identifying someone carrying a weapon provides early warning of a possible violent act. Increased response with AI-enables images Images are identified by AI and sent to a monitoring centre where a human confirms the image before contacting first responders. Knowing the location of a shooter enables staff to lock entry points, move people to safety, and direct first responders. The company was founded to leverage existing camera views to stop mass shootings and gun violence by reducing response times. 

New buzzwords were abundant in the articles that generated the most clicks on our website in 2022. From the metaverse to the Internet of Things, from frictionless access control to artificial intelligence (AI), the topics most popular among our site’s visitors were at the cutting edge of change and innovation in the physical security marketplace. Here is a review of the Top 10 Articles of 2022, based on reader clicks, including links to the original content: Metaverse will promote collaboration and enable more efficiencies for security Metaverse is a familiar buzzword currently, but few people grasp what it means. In the simplest terms, the metaverse is an online “place” where physical, virtual, and augmented realities are shared. The term, Metaverse, suggests a more immersive online environment that combines elements of augmented reality (AR) and virtual reality (VR). For the physical security industry, the looming creation of a complex online environment offers possibilities and challenges. Establishing identity will be a central principle of the metaverse, and various biometrics are at the core of ensuring the identity of someone interacting in the virtual world. Cybersecurity elements are also key. On the benefits side, the security market is already taking advantage of technologies related to the eventual evolution of the metaverse. For example, the industry has deployed AR to provide information about a door lock’s status on a screen, headset, or smart glasses as a patrolling guard walks by. What are the security challenges of the transportation industry? Because transit agencies rely on several IoT devices, they get exposed to higher cybersecurity risks Rapid technological advancement, increasing urbanisation, and the growing expectations of commuters and governments are pressuring transit industry players to modernise. Commuters, urban planners, first responders, and other stakeholders want to use transit data to support their decision-making. Transit agencies’ security and operations teams need closer collaboration to stay ahead. However, for many years, most transit agencies have relied on siloed, proprietary systems. Because transit agencies rely on an ever-growing number of Internet of Things (IoT) devices, they also get exposed to higher cybersecurity risks as there are more network access points to manage. The future is here: ADT’s innovation lab evaluating robots and indoor drones New robots and indoor drones for security applications are on the horizon, based on the work of ADT Commercials’ Innovation Lab, which is evaluating the latest technologies’ value to customers and some typical use cases. The ideal use of humanoid robots is to perform jobs that are considered repetitive, dirty, dangerous, and/or mundane. In security, that describes most security guard positions. As the name implies, autonomous indoor drones are focused on flying indoors versus the outdoor environment, which is heavily regulated by the U.S. Federal Aviation Administration (FAA). Flying autonomously indoors not only eliminates FAA oversight but also will enable ADT Commercial to offer another choice to customers to further reduce their dependencies on and costs of human guards. Innovative security: the key to business efficiency, cost savings, and more Organisations have shifted business focus countless times since the onset of the pandemic. While many leaders have been primarily concerned with the immediate health and safety of their customers and employees, 2022 has given rise to a new trend. More than ever, business leaders are seeking security solutions that increase operational efficiency and cost savings as well as improve logistics and business insight. As working environments become more complex, organisations looking to drive higher productivity and profitability margins should consider security upgrades that prioritise integrated analytics and automation. Shoplifting today is more sophisticated, and so are the tools to fight it One tool to fight shoplifting is analytics, which can be used to determine where shrink is occurring Shoplifting is often viewed as petty theft by individuals, but that is not always the case. Overall, shoplifting is becoming more sophisticated and coordinated. Traditional “shoplifting” has two major differences when compared to organised retail crime (ORC). The differences are numbers and motivation. ORC consists of groups working together to monetise theft, very different than an individual taking an item they need. One tool to fight to shoplift is analytics, which can be used to determine where shrink is occurring. Understanding where crimes take place helps retailers make strategic decisions about where to place their loss prevention efforts. Oosto offers 10 reasons to switch to frictionless access control in commercial buildings Access control for buildings is nothing new. It’s only in recent years that the urgency to implement smarter, more efficient, and more convenient forms of access control has increased, in the context of public and private sector digital transformation. Upheavals from the COVID-19 pandemic have forced organisations to re-think, pivot, and invest in new technology solutions that will incorporate Artificial Intelligence (AI) and Machine Learning, to gain speed in their operations, glean actionable insights from their video analytics, and enhance productivity with their teams. Which security trend is here to stay? Technologies and trends in the security marketplace come and go with some regularity. But how can you tell which trends are gaining traction and which amount to “the flavor of the month.” For example, while many physical security departments were hesitant to consider cloud-connected solutions in the past, they now better understand the benefits these solutions bring and how they can help them utilize their resources to achieve business goals while minimising overall operational complexity. Other technologies mentioned in the article include mobile credentials, AI-based analytics, video management systems, cybersecurity, and a new emphasis on data. What do these technology trends have in common? They are opening new possibilities for greater system efficiency and functionality. In short, they are playing a role in transforming our industry. GSX 2022 reflects changing technologies and evolving role of security The role of the security director increasingly will encompass facets of cybersecurity and physical security GSX 2022 in Atlanta highlighted the changing role of security in the enterprise. The role of the security director increasingly will encompass facets of cybersecurity as well as physical security. Transitioning to an operation that incorporates both disciplines requires a workforce that embraces education and building new skills. Education and the opportunity to build new skills are evident everywhere at GSX, including in the hundreds of education sessions and also in the knowledge shared on the show floor in the exhibit hall. Consolidation changing the face of the security market Consolidation is a dominant trend in the security marketplace. Large companies typically swallow up smaller companies as a means of expanding both their technology portfolios and their geographic reach. Sometimes a big fish is swallowed up by an even bigger fish. Despite the pandemic and resulting economic challenges, the security market has continued to be a desirable environment for both big players and startups, which then provide abundant acquisition targets for larger companies. This article highlighted recent mergers and acquisition news. Six trends at the intersection of video and AI Video has evolved beyond the capabilities of advanced imaging and performance to include another level: Artificial Intelligence. Video imaging technology combines with AI, delivers a wealth of new data, not just for traditional physical security applications, but for a much deeper analysis of past, present, and even future events across the enterprise. This is more than a big development for the physical security industry; it is a monumental paradigm shift that is changing how security system models are envisioned, designed, and deployed. Much of the heightened demand for advanced video analytics is being driven by six prevalent industry trends.

Shoplifting is often viewed as petty theft by individuals, but that is not always the case. Overall, shoplifting is becoming more sophisticated and coordinated. Sometimes, retail crimes are strategic and expertly choreographed. Every step is carefully thought out — from the brand to the location to the items that are taken. Shoplifting, a major safety concern Also, the violence that accompanies these events is rising. Shoppers are rightly concerned about their safety while shopping, and the brand reputations of retailers are under threat. Traditional ‘shoplifting’ has two major differences, when compared to organised retail crime (ORC). The differences are numbers and motivation. ORC consists of groups working together to monetise theft, very different than an individual taking an item they need. Rise in organised retail crimes (ORC) ORC groups take in-demand items that they can resell for a profit, either online or at a physical location ORC groups take in-demand items that they can resell for a profit, either online or at a physical location. Also, ORC attacks are not random - they come with a high level of strategic thinking. “Armed with the right tools, retailers can identify ORC patterns that allow them to potentially anticipate and take steps to mitigate future events,” said Craig Szklany, the Vice President and Product General Manager - Loss Prevention & Liability at Sensormatic Solutions. Although ORC was rising before 2020, the COVID-19 pandemic and its impact on people’s lives and livelihoods accelerated the trend.  Economy impacts shoplifting The economy also impacts shoplifting. “When consumers have less money to spend, they are more likely to steal necessities,” said Craig Szklany, adding “Keeping food on the table or finding an alternate source of income to pay the mortgage can be powerful motivators, and some individuals turn to retail crime to keep up.” One tool to fight shoplifting is analytics, which can be used to determine where shrink is occurring. Craig Szklany continues, “Understanding where crimes take place helps retailers make strategic decisions about where to place their loss prevention efforts.” Loss prevention systems with artificial intelligence (AI) Some of these systems are equipped with artificial intelligence (AI) that can identify ‘red’ and ‘green’ shoppers (thieves versus well-intentioned customers), as they move throughout the store, so retailers can respond proactively to potential threats. With enough data on these patterns, systems can alert retailers of at-risk locations" “Widespread use of these technologies can also help track ORC groups, as they move around regions or countries,” said Craig Szklany, adding “With enough data on these patterns, systems can alert retailers of at-risk locations.” He continues, “The increased use of scan-and-go and other forms of self-service checkout has made it easier for consumers to steal. Implementation of these systems has been one of the biggest factors in increased shrink for retailers.” Store visibility technology “The purpose of scan-and-go is to provide a seamless shopping experience for consumers, with smoother checkout and to help retailers reduce the need for employees,” stated Craig Szklany, adding “However, with increased theft, retailers need some form of monitoring at these sections.” He continues, “With store visibility technology and AI, retailers can both monitor self-checkout for theft, while also gathering insights that enable them to better identify and predict theft at these checkouts.” Intelligence-led loss prevention technology Craig Szklany adds, “Intelligence-led loss prevention technology provides a huge return on investment (ROI). Traditionally, items that left the store were as good as gone. With RFID and smart-exit technology, that is no longer the case.” These systems allow retailers to quantify theft events and include data on what was stolen and how much it cost. With that information, retailers can take a proactive approach to theft prevention, by providing enhanced evidence packages to law enforcement, which increases the chances of the items being returned to stores. Challenge of shift to the Internet of Things (IoT) The biggest change in retail technology in the last five years is the shift to the Internet of Things (IoT) The biggest change in retail technology in the last five years is the shift to the Internet of Things (IoT) and Store Visibility technology. Stores outfitted with integrated tags, pedestals, and AI-enabled video cameras can be connected holistically, so that retailers have a clearer insight into the thieves’ journeys in real-time. That data helps prevent future theft. These technologies provide a more accurate look into what exactly went missing, when, and where, which allows retailers to respond to shoplifting, in a way that they had not been possible in the past.  Modern loss prevention technologies offer flexibility “The great thing about modern loss prevention technologies is that they’re flexible,” stated Craig Szklany, adding “The same system that tracks ORC events can provide insight into energy use, floor optimisation, customer experience, and more.” RFID tags allow retailers to track inventory at the item level, so they are better prepared to make decisions about stocking and promotions. Computer-vision-based AI (artificial intelligence) that identifies ‘red’ and ‘green’ shoppers can also track customer sentiments and demographics, to enable retailers to offer special discounts and enhanced customer service, in order to improve customer experiences and establish loyalty. Benefits of video loss prevention technologies Ahead of busy shopping seasons, many retailers hire extra employees to serve as physical deterrents against theft, but labour shortages may take this practice out of reach this year. Video loss prevention technologies can reinforce retailers’ workforce, allowing them to be proactive against theft without drawing associates from their main goal: helping customers.

Established in 1997, Dubai-based BMA International operates fashion retail in the Middle East and Asia across the Kingdom of Saudi Arabia (KSA), United Arab Emirates (UAE), Bahrain, Oman, Kuwait and Qatar with more than 250 stores offering two major brands — Redtag and twenty4. BMA’s steady growth is a testament to its focus on building trust with its shoppers, employees, suppliers and stakeholders to create a company that is people-centric, ambitious and results-oriented. Challenge Fraud is a common problem in the retail sector, particularly within large chains with hundreds of locations and tens of thousands of employees. BMA’s retail stores were no exception. Following an internal audit, security of point-of-sale (POS) terminals in retail outlets were identified as a serious concern, particularly the misuse of floor supervisors’ credentials to access terminals and modify or cancel transactions. The problem persisted even after BMA switched from passwords to a smart card-based authentication system The problem persisted even after BMA switched from passwords to a smart card-based authentication system. The most common issues involved supervisors leaving smart cards with cashiers to use in their absence and failing to return the cards when separation from an employer occurs — a frequent occurrence as many of BMA’s retail employees are expatriates who often return to their home countries. Fraudulent use of the smart card was also a common problem. Once a sale was completed and the customer had left the store with their purchased items, the smart card could be used to improperly access the system so the cashier could void the transaction and pocket the “refund,” resulting in both monetary and inventory losses. Biometric-based system “BMA’s internal auditors were concerned with the lack of control over the cards and the potential for fraudulent transactions due to their mishandling. They observed clear gaps in security and authentication practices that led directly to fraud and revenue leakage, resulting in the Internal Audit Committee recommending to the BMA Board of Directors that action be taken to plug the security holes by tightening the authentication process,” said Nainan M. Kurian, CEO of Technowave International LLC. The decision was made to transition authentication to a biometric-based system that would provide the required security at a competitive price that aligned with the aesthetics of the retail stores. The system also needed to be compatible with the Oracle Retail Xstore Office Cloud Service, which BMA International was adopting across its brands. Solution A fingerprint reader from HID is ideal for use by multiple people in a shared environment BMA International and its technology partner, Technowave International LLC, determined that the HID DigitalPersona® 4500 Fingerprint Reader met all their requirements — a decision supported by recommendations from other retailers that had deployed the product, and by the fact that competitive solutions were incompatible with Oracle Retail Xstore, a crucial requirement. A USB peripheral with a compact design to conserve space, this fingerprint reader from HID is ideal for use by multiple people in a shared environment. Its professional, modern design looks elegant in retail settings while offering superior authentication control via biometric functionality that uses optical scanning technology to achieve excellent image quality and reliability. HID DigitalPersona 4500 Fingerprint Reader With this easy-to-use technology, floor supervisors simply place their finger on the reader window, which rapidly captures and encrypts the fingerprint image, and then provides a red flash as a visual cue indicating that it was properly captured. That image is sent to the DigitalPersona FingerJetTM biometric engine for verification, and once the user has been authenticated, access to the POS terminal is granted. “Deploying the HID DigitalPersona 4500 Fingerprint Reader was simple and caused no disruption to retail operations. It paved the way for significant reduction in the malpractice that had been occurring with the smart card system,” said Kurian. Result Since deploying more than 1,100 HID fingerprint readers in retail outlets across KSA, UAE, Oman, Bahrain, Kuwait and Qatar, BMA has eliminated nearly all POS fraud and abuse. The system has also driven tangible improvements in the attendance and punctuality of floor supervisors, who must now be physically present in the store for authentication to take place. The HID authentication system is also capable of multiple types of authentications — providing flexibility that is appreciated by users who work at multiple locations. “Because the HID DigitalPersona 4500 Fingerprint Reader requires proof of presence for authentication, there is greater accountability among supervisors which resulted in immediate cessation of POS fraud and stopped both revenue and inventory leakage. The exceptional support provided by HID Global has also allowed BMA to take full advantage of the system’s functionality and flexibility,” said Kurian.

Take a walk to the local high street. Compared to a few years ago, they may notice many more “To Let” signs in empty shop windows.  It comes as no surprise given the number of shocks to the economic system over the last five years, ranging from COVID-19 to international conflicts, all of which have led to various consequences, such as energy price hikes, interest rate increases, and a general shift in many people's work patterns and consumer behaviour. Vacant retail space The total number of void private-sector commercial properties stands at approximately 165,000 According to Savills Research, the overall footfall of vacant retail space in the UK is around 14.5%, while the total number of void private sector commercial properties stands at approximately 165,000.  Additionally, an estimate of 7,000 commercial and business properties owned by Local Governments in Great Britain have been unoccupied for over 12 months. Net Zero ambitions Furthermore, a recent BBC article points out that business tenants are more inclined to search for smaller, newer and more energy-efficient office spaces to rent, are willing to downsize owing to hybrid working, and seek buildings that complement their Net Zero ambitions. This might be interpreted as an indication that a number of long-standing commercial premises would become vacant in the near future, forcing owners to update and repurpose empty spaces to meet the demands of a changing market. A costly asset that requires extra protection Insurance companies charge higher premiums for void property and require regular security While the property market and customer demands are shifting, some truths remain unchanged: commercial property should generate money, not drain it. However, void sites imply outgoing costs and no profit, so it only makes sense that any vacant space should be flipped as soon as possible. Unoccupied premises can become an alluring target for squatters, vandals, thieves and trespassers, which is one of the main reasons why insurance companies charge higher premiums for void property and require regular security and fire safety checks too. Enhanced security measures Such properties must be protected by enhanced security measures. This often involves the installation of steel doors and screens, perimeter protection, vigilant surveillance and prompt alarm response. After all, any break-in can cause far greater financial damage than the costs of protection; and the owner is legally liable for any injuries sustained by trespassers. Meanwhile, legit access is very much required by contractors to upgrade and renovate the site in preparation for the next business occupier. Any delays or missed visits result in further charges on an asset that is essentially nothing but another bill while vacant. Access issues: Fetch the keys For every contractor visit, property check or viewing, a key must be obtained offsite and then returned A minor but, consequently, very important issue might arise when accessing a site that is unmanned 24/7. For every contractor visit, property inspection or viewing, a key must be obtained offsite and then returned. This takes time, implies unnecessary travel and, potentially, may result in additional missed visit fees and rebooking arrangements in instances when a contractor is unable to gain entry. As a result, it may slow down the void property turnaround time. Keyholding arrangements Furthermore, complex keyholding arrangements can also slow down the security alarm response time. More and more security companies are moving away from the traditional keyholding model, in which keys are stored at the central location or in heavy key lockers in vans during patrols. While reaction time is critical, time is frequently wasted collecting keys or waiting for a keyholding patrol (rather than the nearest one) to arrive on site. Lock up and leave the keys. Securely. Keyholding solution must be more robust than doors or other means of entry to stop opportunistic intruders What about storing keys at the point of entry? This may be controversial, but it is a solution that has gained popularity in void property management with implementation of secure range key safes and lockboxes. The primary concern in such an approach is security. Even though property is void, the keyholding solution must be more robust than doors or other means of entry to prevent opportunistic intruders from taking advantage of the new keyholding arrangement. Smart key management solutions Stuart Wheeler, Managing Director of Keynetics, a company that offers smart key management solutions with security-certified key safes, comments, “Over the years, we have developed strong relationships with the top void property management companies in the UK and Europe. These clients require a keyholding solution that enables efficient FM service provision for vacant properties while also providing a high level of security.” “Storing keys at the point of need enables quicker alarm response times and allows approved contractors to enter the premises without any delays, but security must not be compromised; in that respect, our SentriGuard key safes are suitable for commercial properties and certified to LPS 1175 (Loss Prevention Standard) C1 and C3 security ratings, which is unrivalled by any other supplier.” SentriGuard key management system Stuart confirmed that in addition to security, the SentriGuard key management system is highly praised for its innovative technology. First, it incorporates a bespoke cloud-based platform that allows customers to manage access to multiple properties remotely and generate various audit reports that can also serve as a proof of service delivery. Second, assigned individuals may gain access to premises either using the mobile app or a time-restricted code. He added, “The ability for clients to access real-time data of site visits with a solution that does not break the bank and is secure has been the key to the success here in the U.K. and now across mainland Europe.”

Amthal has worked with Hertfordshire Garden Centre to install additional IP CCTV across its retail site and upgrade existing systems, including its intruder alarm solution, for the safety and security of staff and visitors. Based in Redbourn on the outskirts of St Albans, Hertfordshire Garden Centre is a small, independent retail premises, serving as a cherished hub for home and gardening enthusiasts. IP CCTV, intruder alarm system Amthal has worked closely with the team to ensure a secure operation, most recently adding IP CCTV and an updated intruder alarm system. Enabling staff to work in a safe environment and visitors to explore, learn, and purchase with complete peace of mind. Graham Armstrong, Owner of Hertfordshire Garden Centre, said “Faced with the cost of living crisis and a corresponding surge in shoplifting, security of our site is a top priority. But it’s not solely the Police’s job to look after us, we have to take proactive responsibility for our staff and our visitors, without compromising our friendly and welcoming environment." Real-time management and security Amthal has recently added over 20 IP cameras and upgraded the existing visual verification systems Graham Armstrong adds, “We have worked in partnership with Amthal, a local company that fully understands the brief. The team has consistently delivered great service and has shown to be knowledgeable and helpful at all times. Installations and upgrade work programmes have occurred with minimal disruption to the daily operations of our retail site. It all comes together for our staff and visitors to know they are in a secure garden centre world.” Amthal has recently added over 20 IP cameras and upgraded the existing visual verification systems, allowing management and security to review activity throughout the premises in real time and empowering personnel to respond promptly to any potential incidents. A monitored intruder alarm solution The addition of a new monitored intruder alarm solution is geared to quickly detect any breach and provide advanced security against unauthorised access attempts. Jacki Adams, Installation Supervisor at Amthal Fire & Security, said “In the current climate, retail crime has hit record levels, increasing by more than a third over the past year alone. What Hertfordshire Garden Centre demonstrates is by taking a proactive approach to enhancing the security infrastructure on-site, they are doing all they can to protect teams and visitors." Comprehensive surveillance and monitoring Jacki Adams adds, “What it also shows is the importance of reviewing security regularly with the help of a trusted partner such as Amthal. We can identify the opportunities for extended CCTV coverage and upgrade systems in place to ensure comprehensive surveillance and monitoring capability. Here, the move reflects a commitment to creating a safe and secure haven for all home and gardening enthusiasts.”

The Body Shop has installed bespoke Traka RFID locker solutions at its main distribution centre to ensure intelligent management and accountability of assets, enhance security and streamline operations. As a global pioneer in ethical and sustainable beauty products, The Body Shop recognises the importance of responsible resource management, business practices and asset security. Traka intelligent locker systems At its main distribution centre in Littlehampton, three large-scale Traka intelligent locker systems have been installed to manage different devices. The first uses Traka’s multi-bay cradle locker solution to manage 30 VoCollect voice-picking devices and Bluetooth headsets, all charged and ready to operate. Three large-scale Traka intelligent locker systems have been installed to manage different devices  The second houses 40 Falcon handheld scanners, managed by Traka’s specialist Asset Master Locker range with charging and battery points located. The final system presents secure storage for a kit of equipment, specifically designed for the forklift truck drivers, with each locker compartment containing a Falcon scanner, Radio and Printer. Each intelligent locker solution is offered with RFID asset detection and specialist TrakaWEB software, to provide managers with instant audit control capability to establish exact times when physical devices are removed and returned to lockers. New standards in design Says The Shift Manager, responsible for the project: “To keep up with high demands, our distribution centre operates 24/7. It is constantly evolving, driving new standards in design and use of technology to ensure our products reach our stores to meet our loyal customer demands." “To operate at maximum capacity, we need to make it as simple and as quick as possible for authorised colleagues to not only gain access to the devices they need but also ensure they are operational and in good working order. With the introduction of Traka, we have eliminated manual control, plus we have a complete audit on all devices that we can access from anywhere. We have already noted increased accountability, traceability and fault logging, all coming together to reduce lost time and enhance operational efficiency.” Net 2 access control cards Access to other assets and tools can only be granted to authorised personnel for their job specification The three locker solutions have been installed in two separate locations around the distribution centre, to ensure staff can easily access equipment in their work area. Eliminating the need to travel to a central location and queue to access or organise equipment has led to improved productivity at the start and end of shift periods. Traka has also ensured all systems operate using existing Paxton Net 2 access control cards to minimise facility disruption during or after installation. Access to different assets and equipment can only be granted to authorised personnel for their identified job specification, with staff only able to take one device or kit at a time. Author's quote Lee Payne, Traka Business Development Manager added: “The introduction of Traka systems to a global distribution centre such as The Body Shop demonstrates how simple process enhancements can make a significant difference. From the initial brief through to implementation, we worked closely with the team to identify the exact requirements for each site and the accessibility needs for staff." “We understood the need for curfew notifications, fault logging and careful authorised access control. We planned with the team to separate out the systems into specific work areas and use the Traka orange to help the locker systems stand out, all to ensure vital time could be saved for staff and management. The result is a smoother, more efficient operation throughout the supply chain, helping The Body Shop continue its mission of delivering its best-loved ethical beauty products."

Genetec Inc., a technology provider of unified security, public safety, operations, and business intelligence solutions, announced that the Yorkdale Shopping Centre in Toronto, Canada, has unified its security operations based on Genetec™ Security Centre,  Sipelia™, AutoVu™,  and Mission Control™. With the Genetec platform, the security team at Yorkdale has been able to enhance operational efficiency, better collaborate with local police, and take a more proactive security stance. Yorkdale Shopping Centre With over two million square feet of retail space and 270 stores, Yorkdale Shopping Centre offers the country’s largest collection of designer labels and luxury brands. Managed by Oxford Properties Group, it goes beyond shopping, offering visitors valet services, a museum-quality art collection, and 24/7 on-site security.  Breaking out of proprietary system limitations Additionally, having a closed security solution held them back from exploring new technologies With their proprietary video system and standalone access control solution, searching for information required the security operations team to navigate between the two systems, which slowed investigations and incident response. Additionally, having a closed security solution held them back from exploring new technologies such as cutting-edge cameras or system integrations.  Genetec™ Security Centre and Omnicast™ The search for a new video management system (VMS) led them to Genetec™ Security Centre and Omnicast™, which not only provided state-of-the-art video management, but unified video, access control, and data from other sensors into one system. The Genetec solutions enhanced the team's ability to manage security policies, monitor events, and run investigations. Since it is an open platform, Yorkdale can expand the system with new technology as it emerges. A comprehensive view of mall security With Security Centre, we’re shaving valuable time from investigations and response" Since implementing the Security Centre, the Yorkdale team has been able to significantly enhance operational efficiencies. If an incident is underway, operators can see what’s happening and act fast from one unified view.  “With Security Centre, we’re shaving valuable time from investigations and response," said Luca Aiello, Security Manager at Oxford Properties. Enhanced guest experience “Our security operators can identify potential risks, retrieve critical information, and deploy on-foot officers faster within the shopping centre." "Overall, we’ve become far more proactive and efficient in handling anything that comes up. That ensures we keep providing an exceptional guest experience.” Sipelia™ intercom module Sipelia allows them to initiate two-way conversations across 150 intercom stations Operators manage over 750 cameras, 500 access control readers, and 2000 cardholders using the Security Centre. They’ve also deployed the Sipelia™ intercom module. Sipelia allows them to initiate two-way conversations across 150 intercom stations located in parking garages, entrances, and other areas. AutoVu™ ALPR system The team also added the AutoVu™ automatic license plate recognition (ALPR) system, the Genetec Mission Control™ decision management system, and other technologies within the platform. All video, data, and calls come back into a state-of-the-art command centre, where security operators keep the shopping centre running smoothly. Security managers can also use the Genetec Mobile app on their phones to check in on situations from anywhere in the mall. Operational efficiencies, enhancing public safety To streamline incident response, the Yorkdale team implemented Genetec Mission Control™ Ensuring security operators can quickly respond and resolve the issues is critical to maintaining a five-star shopping experience. To empower their operators and streamline incident response, the Yorkdale team implemented Genetec Mission Control™. The collaborative decision management system helps operators better understand unfolding events and guides them through the best course of action according to SOPs.  Proactive security approach Genetec AutoVu™ has been a key component in fostering a proactive security approach. With 52 AutoVu automatic license plate recognition (ALPR) cameras deployed, they’ve been able to extend security to their property’s perimeter, enhance vehicle-related investigations, and help serve the community. For example, if local police are searching for a vehicle of interest, Yorkdale can put that vehicle information into their AutoVu system, and if the vehicle comes onto their property, police are notified. Responsive to theft-related incidents As incidents of vehicle and/or retail theft rise, the AutoVu ALPR system has also become a deterrent As incidents of vehicle and/or retail theft rise, the AutoVu ALPR system has also become a deterrent. Said Bob Vounotripidis, Senior Operations Manager at Yorkdale Shopping Centre, “Since implementing the AutoVu ALPR system, we’ve become significantly more responsive to theft-related incidents and investigations. Word has gotten out–Yorkdale is a property that takes security seriously, and the perpetrators will be caught.” Planning for future expansions The Yorkdale team is looking ahead to other technologies that can expand their security approach and system, such as deploying body-wearable technology and integrating video from those devices into the unified platform. They are also exploring using Genetec Clearance™ digital evidence management system to streamline evidence sharing with law enforcement. Said Aiello, “More shopping centres should be using Genetec Security centre. This security platform not only helps our team operate more efficiently, but we’re also evolving our deployment using the best technologies out there.” 

An IDIS end-to-end retail branch network solution has been adopted across all of Konyalı Saat’s 40 store locations in Türkiye as well as at the pioneering retailer’s warehouse and workshop where high-value watches are repaired, serviced, and calibrated. Konyalı Saat is one of Türkiye’s pioneering independent retail chains in the luxury watches and jewellery sector, with 40 stores selling a wide selection of top brand Swiss-made timepieces, silver and gold accessories with precious gems as well as a range of designer sunglasses. POS integration Systems integrator Secom specified the powerful yet affordable IDIS solution to meet Konyalı Saat’s wide-ranging surveillance and business intelligence needs. Konyali Saat must centralised video control with POS integration and to develop new efficiencies  To ensure that all their retail outlets were being run as optimally and securely as possible, Konyali Saat required centralised video management with point-of-sale (POS) integration and to develop new efficiencies using AI-powered video analytics integrated with their wider retail enterprise resource planning (ERP) software. The aim was to boost profitability from strengthened loss prevention as well as improving product management and marketing operations from video data.  IDIS AI Box for Retail (DV-1304) Complete HD coverage of each store, without blind spots, was efficiently achieved using a single, NDAA-compliant 12MP IDIS Super Fisheye Camera, plus either one or two 2MP IDIS 2.8 mm fixed lens dome cameras, depending on each store’s layout. The fisheye provides comprehensive domain awareness, providing the same coverage as three or more fixed lens cameras, while the domes located at entrances capture video to support people counting and other analysis functions. These AI capabilities are provided by an IDIS AI Box for Retail (DV-1304), a powerful plug-in video analytics device that can transform IDIS surveillance solutions with functions including people counting, queue management, heat & zone mapping and occupancy monitoring. IDIS DR-2508P NDAA-compliant NVR Footage is recorded locally at each store on an 8-channel IDIS DR-2508P NDAA-compliant NVR An IDIS DP-HE1201 HDMI/VGA Encoder enables simple and cost-effective POS integration, with cash register data overlaid on video footage and time synched with all cameras, allowing suspicious activity or sales anomalies to be investigated quickly and easily while providing a time-stamped visual audit trail. The footage is recorded locally at each store on an 8-channel IDIS DR-2508P NDAA-compliant NVR, and the system is operated in each branch using the cost-free IDIS Centre VMS, as well as being controlled and managed centrally at Konyalı Saats’ headquarters with IDIS Solution Suite (ISS) Expert. IDIS end-to-end solution The IDIS end-to-end solution is allowing Konyalı Saat to analyse sales turnover and conversion rates with visitor numbers by day, month, and week, making it possible to increase boost sales by accurately evaluating store performance including marketing campaigns, product management and staff efficiency more accurately than ever before. IDIS technology is perfectly suited to the demands of high-end retail environments" Yunus Bürge, Information Technology Manager for Konyalı Saat, reports, “We have been deeply impressed with every aspect of the IDIS solution, from the quality and performance of the fisheye cameras to the added value provided by the AI Retail Box including simple integration of video data with our POS. IDIS technology is perfectly suited to the demands of high-end retail environments.” IDIS single source model The chain has recently extended its portfolio with Longines-branded stores, and the owner has ambitious plans to expand further, with four new outlets scheduled to be opened in the next half year and more to follow. Koray Ozyildirim, IDIS Türkiye Country Manager, added, “The project with Konyalı Saat demonstrates IDIS end-to-end solutions for retail can be tailored to meet the needs of stores and retail branch networks of any type and scale. The IDIS single source model gives retailers a choice of cost-effective surveillance technology to tackle challenges such as shrink and safety. Combined with integration options and highly accurate, AI-powered video analytics, we are giving retailers the ability to achieve a rapid return on investment and an enhanced customer experience that positively impacts the bottom line.”

As physical security technologies become more complex, it is incumbent on the dealer/integrator to have the skills and expertise needed to ensure that a system operates smoothly. The value of integrators increasingly rests on the skill sets they bring to bear when installing a system. If the skills are missing, there is a problem. We asked this week’s Expert Panel Roundtable: What missing skills among security integrators can cause problems for customers? 

The role of the integrator/installer in the physical security marketplace is shifting as technologies evolve and applications expand. Integrators are being faced with a need to augment their expertise both in a wider range of systems and deeper into the specifics of each increasingly complex technology. At the end of the day, it falls to the integrator/installer to ensure a system performs as promised, however much a consultant or even a manufacturer might be involved in the process. We asked this week’s Expert Panel Roundtable: How is the role of the security installer/integrator changing?

The holiday season is marked by festive spirit and family celebrations, but it is also the busiest time of year for retailers. Busy shoppers willing to spend money are an upside to the holiday shopping season, and many businesses depend on the holiday rush as a critical element to having a successful year. A downside of a busy holiday season is an increase in retail security threats including shoplifting. We asked this week’s Expert Panel Roundtable: How can technology address loss prevention challenges during the holiday shopping season?