Retail surveillance

Dahua Technology, a world-pioneering video-centric AIoT solution and service provider, made its debut at Intertraffic Amsterdam 2024, displaying a diverse range of ITS solutions tailored to improve road safety, optimise traffic operations, and contribute to sustainable urban development. During the event, Mr. Wang Jun, General Manager of ITS Product R&D at Dahua Technology, delivered a keynote speech titled “AI Enables Future Traffic”. Role of AIoT technologies Based on Dahua’s practices, he highlighted the transformative role of AIoT technologies in revolutionising traffic operation and management by detecting traffic violations, predicting congestion patterns, and optimising infrastructure utilisation. With a focus on harnessing digital innovations to address the evolving challenges of urban mobility, Dahua has been continuously introducing advanced AI and big data technologies to develop complete ITS solutions, covering urban parking, integrated traffic management, signal control, etc. Improve traffic safety Dahua showcased state-of-the-art systems and keys designed to watch traffic conditions Road safety is the foundation of traffic order. Dahua showcased state-of-the-art systems and solutions designed to monitor traffic conditions, detect accidents, enforce traffic regulations, and optimise traffic flow.  These systems not only ensure traffic order by identifying traffic violations and sending relevant alerts, but also provide drivers with real-time hazard warnings regarding risky behaviours to prevent accidents, ultimately fostering safer environments for drivers, pedestrians and all road users. Enhance traffic efficiency In terms of improving traffic efficiency and commuting experience, Dahua showcased its intelligent traffic signal control system, which dynamically adjusts signal timings based on real-time traffic conditions, effectively reducing wait times and optimising traffic flow at intersections. It also offers insights for traffic authorities, allowing them to make data-driven decisions to alleviate congestion, enhance traffic flow, and optimise road infrastructure. Optimise traffic operation In extra to safety and efficiency, Dahua proved its expertise in urban parking control In addition to safety and efficiency, Dahua demonstrated its expertise in urban parking management. Its comprehensive smart parking solution integrates parking space detection, parking guidance, automated enforcement mechanisms, and unified management platforms, enabling cities to streamline operations and improve the overall parking experience for drivers. Dahua also presented its independently developed axle counting technology for highway operation and a joint solution customised for automatic vehicle weighing and toll collection. These approaches enable efficient management, reduce labour costs, and avoid congestion and interference in normal traffic operations.  Facilitate traffic sustainability Dahua actively grows vertical drive markets with global partners based on differentiated designs In line with its commitment to environmental sustainability, Dahua displayed energy-saving solutions ranging from all-in-one traffic devices to EV charging infrastructure. Dahua's emission control solution, integrating AI and big data capabilities with urban traffic systems, has been deployed in a European city's low-emission zone to reduce traffic pollution and support its transition towards a greener and more sustainable city. In addition to showcasing innovative solutions, Dahua highlighted its collaborations with technology ecosystem partners, demonstrating joint solutions tailored to unique user needs.  As a key industry player, Dahua was invited to share insights into its successful experiences, technology trends and evolving business models in the ITS sector. With years of technological accumulation and practices in the field of AIoT, Dahua actively expands vertical industry markets with global partners based on differentiated scenarios and needs in various overseas regions. Breakthroughs in ITS technological innovation With digital technologies, products and solutions, Dahua has assisted the transformation and upgrading of city governance, traffic management, environment protection, retail, education, energy, manufacturing and other fields around the world. Dahua's ITS solutions have been widely deployed in the Middle East, Latin America, and the Asia Pacific to help reduce traffic accidents and ensure people's safe and pleasant journeys. Moving forward, Dahua will continue to lead breakthroughs in ITS technological innovation, collaborate with worldwide partners, and contribute to smarter, safer, greener and more sustainable urban traffic systems.

British universities are cited as some of the best in the world; working on cutting-edge and revolutionary research. Physical security measures The Director General of MI5 and senior politicians warned last week these institutions are being targeted for their intellectual property (IP) by hostile states and spies and as a result, this is a threat to national security. In the face of this, universities must work at speed to increase their physical security measures and keep their academia and research safe, while balancing the need for an open exchange of ideas that is vital to academic progress. Open sharing and collaboration Noah Price, G4S Academy International Director, said, “Threats against universities are on the increase and are expected to rise further." "Hostile states target universities because unlike government agencies or security services, these institutions prioritise the open sharing and collaboration of research, ideas, and education, which can make them more vulnerable to cyber-attacks and espionage." Multi-layered security Intellectual property theft committed by an external threat actor is expected to increase by 30% in the UK "Universities working on cutting-edge research need to implement targeted multi-layered security as a matter of urgency to protect sensitive research.” Intellectual property theft committed by an external threat actor is expected to increase by 30% in the UK in the next year, according to G4S’s first-ever World Security Report. Insider threats A preventative measure being considered by the UK government is for academics involved in critical scientific research at British universities to undergo vetting by security services. With internal threats expected to increase next year according to 94% of UK Chief Security Officers, vetting of university staff and regular re-vetting are actions G4S supports. Unauthorised access “Leaking of sensitive information, unauthorised access to company data or networks, and intellectual property theft are all expected by almost a third of respondents to our survey,” Price said. “Vetting and regular re-vetting are a really good physical security measure to detect those trying to infiltrate an organisation, or to see if anyone has been turned.” What physical security measures can be taken? AI surveillance systems may also be another; allowing security officers to monitor the movements Universities must implement a robust security operation preventing both physical and cyber threats. Implementing two-factor authentication on research devices, as well as passcode or biometric access controls are just two examples. AI surveillance systems may also be another; allowing security officers to monitor the movements of individuals ethically. Documents access Institutions should also monitor who is accessing certain documents on their devices. If there is no need for an individual to be reading a piece of research this could be a sign they are attempting to access confidential information and may be an insider. Price said, “While we all want universities to share academia, knowledge, and expertise, they must do so within a secure environment that protects IP from being stolen and also protects our national security. Implementing and maintaining a robust security operation is the best way to do this.”

As retail crime continues to evolve in scope and sophistication, an increasing number of retailers are focused on protecting their staff by deploying advanced technologies and augmenting their teams with expert security monitoring. According to the latest NRF survey, a substantial 46% of retailers have responded to increased security needs by ramping up their reliance on third-party security solutions.  Security Operations Centre To help retail and restaurant chains discover how they can leverage innovative technologies, Interface Systems, a managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, will offer a rare insider’s look at the inner workings of a TMA five-diamond UL-certified Security Operations Centre. Organised by the Loss Prevention Foundation (LPF) and sponsored by Cradlepoint, the online event will be held on May 14, 2024, at 1:00 PM (EST). It will be led by asset protection experts who will discuss how retail and restaurant chains can leverage innovative technologies to safeguard against crime, loitering, and vagrancy. Why attend the webinar Learn Proven Strategies: Discover best practices and real-world use cases tailored to the unique security challenges faced by retail and restaurant chains. Explore Cost-Effective Solutions: Understand how Virtual Security Guard services can bolster security while minimising costs compared to traditional methods. Get a Sneak Peek at the Future: Learn about the next generation of Intelligent Voice Down solution that leverages AI-enabled cameras to detect and prevent crime before it occurs.

Scribe Minds & Media is thrilled to announce the 6th Middle East Retail & Commerce Summit & Awards, scheduled on the 1st of May 2024 at the Riyadh Marriott Hotel in Riyadh KSA. This one-day Summit promises to bring together industry thought pioneers, innovators, and experts to explore the latest trends, challenges, and opportunities shaping the retail and e-commerce landscape.  Retail & e-commerce sector The event stands as a testament to the commitment to the development of the retail & e-commerce sector as a significant aspect of economic diversification under the ambitious Vision 2030 Strategy.  Attendees can expect a dynamic program featuring keynote presentations, and panel discussions covering topics such as omnichannel strategies, digital marketing trends, customer experience optimisation, supply chain innovation, and much more. Insights and actionable strategies The conference will provide valuable insights and actionable strategies to help businesses thrive The conference will provide valuable insights and actionable strategies to help businesses thrive in a competitive marketplace like that of the Kingdom. "We're excited to create a platform where retail and e-commerce pioneers from the MENA region can come together to share knowledge, network, discuss global best practices, and drive innovation in the retail & e-commerce sector," shared Mr. Jordan Abraham and Mr. Pradish Gireesan Co-Founders for Scribe Minds & Media.  Adoption of technology "This conference is a must-attend for anyone looking to stay ahead in the rapidly evolving retail and e-commerce space."  “The rapid adoption of technology by retail brands in KSA is opening up immense opportunities for the growth of the retail industry in the region," said Navin Joshua, GreenHonchos. Immersive and interactive shopping experiences "As a Digital Commerce Enabling partner at this year’s MERESA event, we look forward to interacting with the high-potential brands and helping them accelerate their digital transformation journey." "We are particularly eager to share insights on how retailers can utilise composable commerce technology to create immersive and interactive shopping experiences, fostering a more profitable relationship with consumers in the omnichannel retail spectrum." Retail and e-commerce ecosystem Mr. Surya Kuchibotla, Head of eCommerce, Distribution & Ancillary from Flyadeal said, "Excited to be a part of the 6th edition of the Middle East Retail and E-commerce Summit, where e-commerce pioneers converge to ignite innovation and shape the future of online commerce." "Looking forward to unlocking the power of collaboration, connecting with like-minded pioneers to exchange groundbreaking ideas and elevate the retail and e-commerce ecosystem to new heights." Don't miss this opportunity to connect with industry peers, gain valuable insights, and take business to new heights. 

Essence Security, a part of Essence Group, a pioneering technology group developing and supplying wireless, cloud-based security solutions for homes and businesses, announced its collaboration with Point Fort Fichet, France’s pioneering locksmith network and a subsidiary of ASSA ABLOY AB. The partnership aims to distribute and implement Essence’s all-encompassing MyShield-connected smoke-generating intruder prevention solution across France. MyShield is available for private properties, retail establishments and small businesses-specifically those dealing with large volumes of tax revenue-to fortify these spaces against intensifying security threats. Enhancing safety protocols Point Fort Fichet will offer Essence’s MyShield system as a complement to its portfolio The rate of break-ins in France rose nationally by 3% in 2023, creating a demand for active intervention security solutions. As the first standalone security smoke device, MyShield is at the forefront of the battle against security threats with its ability to proactively detect and act to ensure swift intervention and minimal risk to property damage. Through this partnership, Point Fort Fichet will offer Essence’s MyShield system as a complement to its portfolio of preventative security solutions, which helps consumers gain control of their security from a smartphone or tablet. Together, Point Fort Fichet and Essence offer customers the ability to take direct action, enhancing safety protocols and providing peace of mind to business owners and residents alike. Direct intervention capabilities “As theft and burglary rates rise, we are excited to partner with Essence Security to provide our customers with direct intervention capabilities to stop intruders in their tracks,” said Frederic Colin, Managing Director of Fichet Division of ASSA ABLOY France. “MyShield complements our high-security offerings by providing property owners, especially those who own small businesses, with an added layer of protection that takes auto-surveillance up a level to auto-action. At Fichet, we aim to address the demand for comprehensive solutions that are redefining the meaning of security, and we’re proud to collaborate with a company like Essence to help us achieve this goal.” Point Fort Fichet customers MyShield feeds Point Fort Fichet clients full tools over their residential and retail properties’ safety MyShield stands out for its intrusion detection and intervention capabilities through security smoke generation. The award-winning, first-of-its-kind device deploys a veil of harmless yet disorienting smoke that fills a room in 30 seconds, forcing intruders off the premises before they can cause harm to people or property.  MyShield acts as a ‘first responder,’ significantly narrowing the window of time in which intruders can operate and providing an enhanced level of security to residential and commercial users-particularly advantageous in high-risk environments with lone workers or unoccupied buildings where rapid response is crucial. MyShield provides Point Fort Fichet customers full agency over their residential and retail properties’ security. Comprehensive service "In today's dynamic security landscape where threats are constantly evolving, it's not enough to just passively watch; there must be action and intervention,” said Dr. Haim Amir, CEO and Founder of Essence Group.  “Partnering with a security pioneer like Point Fort Fichet ensures home and business owners in the French market will have direct control in protecting their assets. Together we are building on our combined expertise to deliver a comprehensive service that makes properties all over the country safe and secure.” Standalone app-based solution Easy to install, MyShield’s battery-powered system includes an integrated motion detector, high-definition video camera to eliminate false alarms, voice announcement and rapid action remote smoke deployment. It utilises cellular IoT networks and can be used as a standalone app-based solution or integrated into existing security systems. The low-maintenance device can be easily moved to ensure properties have 24/7 security on demand for reliable protection.

360 Vision Technology, the UK manufacturer of rugged HD, radar and thermal PTZ imaging cameras, will be participating in a technology partners’ collaboration, to promote the ‘Power of Partnerships: Intelligent Integration’, at The Security Event (TSE), 30 April-2 May 2024, at the NEC, Birmingham. At stand 5/P75 & 5/P80, 360 Vision will join a selection of technology partners displaying a ‘not to be missed’ immersive and interactive live demonstration. The innovative presentation will focus on how selecting best-in-class hardware and software components for an enterprise electronic security system solution can deliver outstanding results. It will also highlight the variety of features and benefits simply not available when selecting a proprietary end-to-end solution - promoting the collaborative ‘Power of Partnerships’ to enable ‘Intelligent Integration’ for security solutions across all sectors and industries. Fully integrated system IntelexVision will be demonstrating event analysis via their iSentry software Alongside technology partners Secure Logiq, VCA Technology, Milestone Systems, IntelexVision, and Lenel, 360 Vision will be showing how their market-pioneering range of ruggedised surveillance cameras can be employed at the edge of system design and seamlessly connected to a Milestone Video Management System (VMS).  In this fully integrated system, VCA Technology will be highlighting real-time video analytics, while IntelexVision will be demonstrating event analysis via their iSentry software. Additionally, Lenel will be showing the latest access control technology on the stand, whilst the whole system will be backed by specialist server technology from Secure Logiq - all working seamlessly together, live, in a real-world setting. Benefits of the combined technologies Interactive live rally of how these pioneering works partners meld their technology To showcase each technology and to explain its advantages, visitors to the stand will see a unique model city, displaying an immersive and interactive live demonstration of how these pioneering manufacturer partners integrate their technology. The benefits of the combined technologies will be demonstrated and will feature a variety of simulated environments, including famous landmarks and familiar public spaces.  The model city display will show how protecting people, places & assets and ensuring safety across all verticals, from critical national infrastructure and public spaces, to transport, finance, retail and data centres, can be made more effective and simplified using the ‘Power of Partnerships – Intelligent Integration’  approach. Powerful integrated solutions “We’re very excited to be exhibiting at this year’s TSE,” says Tony Holloway, Solutions Specialist at 360 Vision Technology. “Our participation on the stand will show how manufacturing and technology partnerships can be brought together to create powerful integrated solutions for any security application." "We can’t wait for visitors to see the fabulous model city that’s been created, devised to display the many different aspects of everyday life that require a variety of combined security solutions to manage them effectively.” 

Choosing the appropriate fingerprint technology for a given application is dependent on factors including the required level of security and matching accuracy, the desired capabilities and features, and the usability to achieve adoption and productivity goals. A successful evaluation process will help ensure that this mature and proven user authentication method performs as expected. Fingerprint biometric advantages The speed, simplicity, accuracy, and cost-effectiveness of the fingerprint method have made it among the most widely used for biometric authentication across industry sectors ranging from banking and finance, retail, and healthcare, to government and law enforcement. It performs biometric technology’s “something you are” function while offering unique characteristics that make it particularly valuable for many applications. Unique identifier The fingerprint biometric has the permanency of being reasonably stable and consistent over time Among these characteristics is the pervasiveness and special nature of the fingerprint -- almost everyone has one, and each is a unique identifier. The fingerprint biometric has the permanency of being reasonably stable and consistent over time. It is also easy to acquire, measure, and process. High adoption rate Another key attribute of a fingerprint biometric is its ability to be protected against threats ranging from abuse and misuse to theft, imitation, and substitution. When it is used with recognition techniques the resulting solution performs with a combination of accuracy, speed, scalability, and ease of use. Fingerprint biometric solutions also have the highest adoption rate among biometric authentication solutions according to an industry report published by Payments Journal. Three interrelated components There are three basic components in any fingerprint biometric system as shown in Figure 1:  capture (using a sensor that can capture even the most difficult finger types); liveness detection (using the Presentation Attack Detection – or PAD – technique); and matching (including preventing rejection of a legitimate user). Biometric algorithm The sensor captures and pre-processes the fingerprint data. It must be able to successfully capture fingerprint images for a range of skin types and print conditions under diverse temperatures, humidity, light, surface oil, dust, dirt, and other environmental conditions. A biometric algorithm then extracts minutiae data about the fingerprint ridges (endings, bifurcations, islands, etc.) and their orientation and position. PAD technique Implementing a presentation attack detection (PAD) technique at this stage activates the fingerprint biometric system’s second key element: liveness detection. This verifies the fingerprint’s authenticity and that it belongs to a living person. The system’s third element – matching – occurs after the PAD-verified fingerprint dataset has been securely stored as a record, known as a template, inside an enclave with cryptographic protection. Check for liveness The corresponding template of the legitimate user is then retrieved from secure storage When the fingerprint is presented for matching, it is rechecked for liveness. The corresponding template of the legitimate user is then retrieved from secure storage and the process of matching the fingerprint with this template is executed. This must be completed accurately and without rejecting a legitimate user. Types of fingerprint sensing technologies There are four prevailing categories of sensing technologies used with fingerprint readers: optical, capacitive, thin-film transistor (TFT), and multispectral imaging (MSI).  Optical and capacitive method Optical is the most mature sensor technology and offers the benefits of a compact size, good capture Optical is the most mature sensor technology, and offers the benefits of a compact size, good capture and matching performance, a small enough size to fit in most desktop environments or shared workstations, and a high level of accuracy at a cost-effective price point across all use cases. The capacitive method, on the other hand, is less prone to fake finger attempts while also offering a thin and compact size for space-limited applications, the power efficiency to support battery-operated devices, and the ability to handle both indoor and outdoor lighting conditions. TFT technology The third technology goes a step further in capture accuracy. TFT technology can accurately recognise the smallest fingerprint features with ultra-high resolution and is used either as a larger-size matrix capacitive proximity detector (capacitive fingerprint sensor) or a larger-area matrix light detector (optical fingerprint sensor). It is ideal for in-the-field mobile identification applications that require a cost-effective, ultra-slim, and lightweight solution with low power consumption. MSI technology MSI technology differs from all three approaches, projecting multiple colors of light into the finger from different angles to collect both surface and subsurface biometrics data. It captures the most difficult fingerprints of diverse demographics, in a wide range of challenging environments. HID has used this patented technology in fingerprint readers that are compliant with ISO 30107-3 PAD Level 2 for advanced anti-spoofing against fraud. The technology also improves matching and offers sophisticated endpoint security that prohibits cyber criminals from gaining unauthorised access to networks by turning fingerprint readers into secure endpoints. Best practices for technology selection Much is expected of the current fingerprint solutions, including delivering a low total cost of ownership Much is expected of the current fingerprint solutions, including delivering a low total cost of ownership. There are three top considerations: security, suitability, and usability. Each is important and the best approach is to strike a balance between all three. Following are the questions to ask during the selection process: Security: What is the regulatory environment? Financial and government services, healthcare, and law enforcement are some examples of highly regulated sectors with elevated security compliance requirements. Are there mandates in place for advanced capturing and biometric authentication specifications? How important is it to ensure anti-spoofing through liveness detection? Will endpoint security be required so that, if the fingerprint device is hacked, no network, system, or data behind the firewall will be impacted? Suitability: Where will the biometric technology be implemented? There will be additional considerations if it is to be embedded in portable, battery-operated devices that require low power consumption. Where will the technology be used? Will it need to fit into small spaces or be used in challenging indoor or outdoor conditions and environments? Will durability be important? Some deployments will face unpredictable weather and difficult lighting conditions for image capture. Will the technology be used for mission-critical border control or a more common – and less demanding -- commercial use? Usability Is it critical that the technology easily and consistently perform capture and matching? Will there be high volumes of fingerprint captures and matches? Is “friction frustration” a concern? If so, the solution must perform matching quickly and accurately to sustain high levels of user productivity. Will the fingerprint device be used by one person exclusively, or multiple people in a shared workstation setting? How diverse is the user population? Some readers are designed to handle all types of fingerprints and diversified demographics. Different applications  Fingerprint biometrics is a proven solution to address real-world challenges, each with its requirements The answers to these questions will help determine the best choice of fingerprint technology. Different applications apply fingerprint biometrics to very different use cases but in all cases. It is a proven solution to address real-world challenges, each with its requirements. For instance, in a healthcare clinician’s terminal area or a similar shared environment with limited space, a durable, low-profile capacitive sensor may be the right answer. For an organisation in a highly regulated, mission-critical environment like a bank or border control agency, advanced technologies such as MSI readers may be needed to avoid the serious repercussions of a spoofed identity or the rejection of a legitimate one. Requirements for a biometric solution These are just a few of the requirements to consider when choosing a fingerprint solution. In banking and finance, alone, fingerprint biometrics is used for applications ranging from transacting at the ATM to customer onboarding (eKYC), compliance (AML/KYC), and fraud prevention.  The retail sector adds even more, including age verification, loss prevention, point of sale (POS) security, self-service checkout, and secure time and attendance.  Law enforcement organisations have their unique requirements, using fingerprint biometrics for background checks, criminal booking, crime investigation, inmate management, mobile identification, and more. For government agencies, typical applications include benefits distribution, border security, citizen ID, employ authentication (SSO/MFA), and voter registration. Each application requires a thorough assessment of the best fingerprint technology for the job. The right touch The right solution will deliver the optimal balance of security, suitability, and usability Fingerprint biometric solutions empower a wide range of use cases with the simple touch of a finger. The right solution will deliver the optimal balance of security, suitability, and usability based on an analysis of criteria including specific application requirements, the characteristics and size of the user population, and challenges posed by environmental conditions. Accuracy, efficiency, and security The world faces increasingly dangerous fraud, account takeover, and impersonation threats. As industries and enterprises work to improve and evolve their identity and access strategies to combat these threats, fingerprint biometrics continue to prove their value through solutions that meet the key selection criteria while delivering the highest levels of accuracy, efficiency, and security.

With the rise of organised retail crime (ORC) making headlines, retailers are grappling with the dual challenge of safeguarding both their staff and store assets, while addressing the economic pressures that impact profitability and consumer demand.  RFID technology The key lies in identifying effective solutions to counter the current surge in ORC, enabling retailers to secure their vulnerable staff and protect inventory for paying customers. Technology plays a crucial role in supporting brands on this mission, with RFID technology continuing to be a valuable solution. It aids retailers in gaining better control over retail crime, leveraging inventory data.  The ongoing surge in retail crime  Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector Seen as a global issue, the British Retail Consortium recently reported that incidents of theft have increased by 27% across 10 of the largest cities in the UK, with some cities reporting up to a 68% increase. In the US, retailer Target reported an inventory loss of $500 million for 2023, amounting to a 100-basis point hit to gross margins in 2023. The current surge in theft is not attributed to a singular cause. Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector. Lack of preventive measures A significant contributing factor is the lack of sufficient preventive measures by law enforcement, which in some cases has led to a rise in more severe incidents. However, the implementation of technologies like RFID allows retailers to efficiently build cases against criminals, putting them in a stronger position when it comes to reporting thefts.  Not all retail crimes are orchestrated by large entities or executed through sophisticated methods. Some stores have seen a reduction in staff numbers and, as a result, there are fewer people on the shop floor, making it easier for shoplifters to carry out their activities unnoticed. The true impact of retail crime  Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey The impact of retail crime on businesses extends beyond financial and economic consequences; it has also led to a surge in violence against retail staff, an ongoing trend elevated by the pandemic. Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey conducted by the National Retail Federation. This escalation in violence not only results in immediate repercussions but also contributes to long-term mental health issues for staff, fostering an atmosphere of insecurity that has compelled some retailers to close their physical stores. Policy implementation Given the challenge of staff retention across various businesses, addressing retail crime becomes an even more urgent matter. Additionally, retailers are wary of their employees facing potential danger and the prospect of legal action. Consequently, many have implemented policies prohibiting employees from actively intervening when confronted with shoplifters.  Privacy concerns with facial recognition Retail crime also affects customers, as businesses seek to offset losses by raising prices Retail crime also affects customers, as businesses seek to offset losses by raising prices, further burdening financially strained consumers. The presence of visible security systems not only makes stores more hostile but also diminishes the overall customer experience. While facial recognition technology is considered a potential solution, privacy concerns have emerged in its various applications.  Today’s problems, yesterday’s solutions Retailers are resorting to historic measures such as steel cables, physical monitoring, or plastic screens to resolve customer issues. However, the reality is that these solutions are unfit for solving the problem, causing friction for both customers and staff.  Digital solutions The newer approach involves equipping retail staff with body cams and providing new training The newer approach involves equipping retail staff with body cams and providing new training to deter shoplifters. Some stores are even offering the police discounted food and beverages to encourage their presence.  The responsibility lies with management teams to seek effective solutions. In an era dominated by data and technology, retailers must shift their focus from traditional security methods to digital solutions that align with the challenges of today’s society and modern retail environments.  Shrinkage When discussing theft or organised retail crime, retailers commonly use the term "shrinkage," referring to not only theft but the broader issue of lost inventory. Additional drivers of shrinkage include damage, fraud, and internal theft.  A significant problem arises as losses are often based on guesswork and estimates rather than concrete numbers. Retailers may lack a comprehensive understanding of their inventories, further increasing the issue of shrinkage.  Combating shrinkage  Utilising RFID technology notably helps in boosting inventory accuracy Some retailers still struggle with limited knowledge of the whereabouts of items, a challenge heightened by the issue of shrinkage. Utilising RFID technology notably helps in boosting inventory accuracy. This enhancement enables retailers to obtain a clearer understanding of their inventory and the precise locations of items.  Comprehensive strategy Changes in the in-store experience have highlighted the relevance of RFID, especially as self-service checkouts encounter double the shrinkage levels compared to traditional checkout stores.  To combat retail theft effectively, a comprehensive strategy should involve the integration of labels, deactivation, electronic article surveillance, and data analytics. This combination works synergistically to reduce shrinkage and enhance product availability.  Retail data analytics platforms RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors Linking hardware to an underlying data analytics platform empowers retailers to make more informed decisions. Retail data analytics platforms delve into alarms, deactivations, and visitor metrics, providing a deeper understanding of theft patterns.  RFID technology drives efficiency by pinpointing frequently stolen items, allowing for the identification of theft patterns. In instances of flash mobs in major metropolitan areas, RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors and incoming customers. Real-time optimisation  The crucial question remains whether both shoppers and retailers are prepared to shoulder the responsibility for these additional precautions. Nevertheless, these changes leverage data more effectively, optimising loss prevention strategies almost in real-time rather than relying on biannual inventory counts, therefore transitioning from static to dynamic loss prevention.  Holistic approach Striking a balance between security measures and providing a seamless shopping experience is key In a retail environment, not all items require protection, and prioritising the safeguarding of the most frequently stolen and valuable items can significantly impact shrinkage.  A holistic approach to retail theft is imperative, considering the entire journey of an item through the retail environment. Striking a balance between security measures and providing a seamless shopping experience is key.  Protection without hindrance  As stores move towards being checkout-free, retail criminals (or ORC gangs) will be presented with lucrative opportunities to steal, so retailers need to be one step ahead by introducing unobtrusive and effective technology solutions. For example, case building can be improved with item-level data.  RFID data offers a more precise means of assessing the value of stolen items compared to relying solely on CCTV. It provides detailed insights into the specific items removed from the store and the timing of these incidents. This proves beneficial in tracking repeat offenders.  Increased visibility with a proactive approach The modern retail environment continues to evolve and criminals are never far behind. RFID technology plays a crucial role in minimising shrinkage by enhancing inventory visibility. Moreover, it leverages the power of data to stay ahead, enabling better predictions of retail crime and the formulation of prevention strategies. This proactive approach allows for the implementation of more tailored solutions to alter outcomes positively.

Amidst the challenges of a prevailing economic downturn, the retail sector finds itself grappling with an unparalleled rise in incidents of shoplifting, theft, and burglaries. The disconcerting scenes witnessed on London’s Oxford Street in August 2023,​ where crowds gathered, looting as many stores as possible, sent shockwaves across the nation’s retailers. This alarming surge in retail crime has put retailers on high alert, as they contend with a rising tide of security concerns.  Shoplifting concerns Recent data from the Union of Shop Distributive and Allied Workers (USDAW), has raised alarming concerns: shoplifting rates have surged by an unprecedented 24%.​ In the first half of 2023 alone, there were approximately 8 million reported shoplifting incidents. With the ongoing burden of the cost of living crisis and the approaching festive season, it is expected that these figures will keep surging.  Implementing robust security measures Theft and prevention strategies cost retailers approximately £2 billion in 2021/2022 While more help from the Government to support retail workers and the businesses shoplifters target is certainly needed, the implementation of robust security measures will significantly contribute to deterring these crimes from occurring in the first place. British retailers spend millions on tools to deter and catch shoplifters inside stores, from CCTV and security guards to electronic tagging and alarms. The Grocer reported that theft and prevention strategies cost retailers approximately £2 billion in 2021/2022. Despite these initial costs, other threats are at play beyond the shop floor. Break-ins by criminal gangs For many large town centre stores and supermarkets, and units in retail parks, the rear doors and delivery areas are commonly targeted by criminal gangs. It’s not uncommon for thefts to occur from pallets or cages that have been unloaded from lorries and sit waiting to be moved into the building. After-hours break-ins are a risk for all store owners too, particularly over the festive season when a lot of high-value stock has been delivered to shops and supermarkets. Addressing anti-social behaviour  The additional fencing was deemed an essential measure to safeguard the community Anti-social behaviour also poses a challenge for retailers. In 2022, an Aldi based in Derby​ invested in security fencing to protect staff and deter loitering groups. The additional fencing was deemed an essential measure to safeguard the community, as dangerous items were frequently found outside the store, including weapons and hypodermic needles.  So how do physical security solutions such as fencing and gates help better protect retail establishments such as supermarkets and edge-of-town retail park shops? Fencing and gates: a critical component of retail security  1. Risk assessment and target hardening  A thorough risk assessment will identify potential weak spots that require protection. ‘Target hardening’ involves implementing physical security measures that become more robust as they approach the target. This helps deter intruders while ensuring ease of access for customers and staff.  2. Effective perimeter security  Opt for difficult-to-climb security fencing that provides a robust obstacle against thieves, vandals, and intruders Selecting fencing solutions according to the potential threats, site characteristics, and topography is crucial. It is important to specify fencing that strikes a balance and maintains a welcoming appearance while safeguarding external areas of the store or warehouse from potential harm and unauthorised access. Solid fencing which provides concealment can help to conceal expensive goods and remove them as a target for opportunistic theft.  Opt for difficult-to-climb security fencing that provides a robust obstacle against thieves, vandals, and intruders. I recommend selecting a sufficiently tall and robust fence such as an acoustic barrier. Its noise-reducing properties are often beneficial for these types of sites too.  3. Controlling vehicular speeds and access  To enhance security, consider controlling vehicular speeds and access. One effective approach is the installation of bollards at the ends of traditional high streets. This practice is already commonplace as a means of safeguarding against hostile vehicle attacks, but it can also play a pivotal role in preventing quick getaways of vehicles involved in potential heists. Additionally, employing road blockers and sliding gates at the rear entrances of delivery areas would serve to fortify security further. These measures can help in delaying vehicles, allowing for necessary checks to be conducted.  4. Balancing security with aesthetics  The presence of high-security fencing can also make a site more of a target for vandals and burglars Another challenge is avoiding creating an imposing presence, especially important for areas situated near residential communities. The presence of high-security fencing can also make a site more of a target for vandals and burglars. To minimise this risk consider specifying timber fencing and traffic barriers to secure car parks, providing both security and a welcoming atmosphere for shoppers.  Taking an integrated approach Combine secure perimeter fencing with effective lighting in places with shaded areas and at doors, gates, and shop windows, alongside Perimeter Intrusion Detection Systems (PIDS), and strategically placed CCTV. These measures will hinder unauthorised entry and escape, increasing the likelihood of detection and apprehension.  Prioritising employee wellbeing  Installing robust security fencing, complemented by CCTV, good lighting, and guarding, creates a safe environment Installing robust security fencing, complemented by CCTV, good lighting, and guarding, creates a safe environment for employees. This not only safeguards their well-being but also provides peace of mind that they are protected effectively in the case of a burglary or crime.  When selecting security products for retail sites, it is advisable to opt for items that have undergone rigorous testing and carry relevant certifications for their security level. Each component should meet industry-specific standards for its intended purpose and originate from manufacturers accredited under ISO 9001:2015. This ensures a high standard of quality and reliability in safeguarding the premises.  High-quality security fencing As the cost-of-living crisis continues, crime rates increase, and the festive season approaches, the time to act and implement on-site security is now. By investing in comprehensive security measures, retailers can protect their assets, employees, and customers, ensuring a safer and more secure shopping environment for all. High-quality security fencing is also a sound investment, that requires little or no maintenance once installed. The best fencing solutions are extremely weather-resistant, and won’t suffer from rust or corrosion. With all sectors preparing to ride the rapids of recession in the coming year, improving on-site security while selecting cost-effective measures, is one surefire way to protect your people, your property, and your profits from harm. 

Companies at GSX 2023 emphasised new ways that technologies such as artificial intelligence (AI) and the cloud can address long-standing issues in the security market. Among the exhibitors at the event in Dallas were companies seeking creative ways to apply technology, lower costs, and make the world a safer place. Reflecting on the exhibition, here are some additional takeaways. Expanding AI at the edge  i-PRO is a company reflecting the continued expansion of edge AI capability in the security market. Today, more than half of the company’s lineup supports AI at the edge so the customer has a wide choice of form factors when seeking to leverage the feature set.  AI processing relay, extended warranty i-PRO is increasing their warranty period from 5 to 7 years, which could be a lifetime warranty in some cases I-PRO also has an “AI processing relay” device that accepts non-AI video streams and applies edge analytics. AI has progressed from a high-end technology to a feature available in a variety of cameras at different price points. i-PRO is also increasing its warranty period from 5 to 7 years, which could be a lifetime warranty in some cases depending on a customer’s refresh schedule and lifecycle management. Active Guard, MonitorCast The company’s video management system (Video Insight) is continuing to build new features including “Active Guard,” an integrated metadata sorter. Their access control platform, MonitorCast, is a Mercury-based solution that is tightly integrated with Video Insight. Their embedded recorders now have PoE built in.  “We can move at a faster pace to fill out our product line since leaving Panasonic,” says Adam Lowenstein, Director of Product Management. “We can focus our business on adapting to the market.” Emphasis on retail and other verticals  Shoplifting is a timely issue, and retail is a vertical market that got a lot of attention at GSX 2023. “We see a lot of retailers who are primarily interested in protecting employee safety, but also assets,” says Brandon Davito, Verkada’s SVP of Product and Operations. “Shrinkage is a CEO-level priority.”  “Retailers are getting more engaged with security posture, instead of letting perpetrators walk,” Davito adds. Intrusion detection Verkada has an intrusion product that will notify a central station if there is an alarm On the alarm side, Verkada has an intrusion product that will notify a central station if there is an alarm, and operators can review videos to confirm the alarm. Other capabilities seeking to discourage trespassers include sirens, strobes, and “talkdown” capabilities.  International expansion Verkada continues to expand internationally with 16 offices in all, including Sydney, Tokyo, and London. The core value proposition is to enable customers to manage their onsite infrastructure more simply, including new elements such as PTZ cameras, intercoms, and visitor management. Verkada emphasises ease of use, including a mobile application to allow access to be managed across the user base. Forging partnerships “We are committed to the channel and industry, and we continue to build relationships and expand our reach,” says Davito. Among the industry relationships is a new partnership with Convergint, which was hinted at during the show and announced later the same day. They are also expanding their partnerships with Schlage, Allegion, and ASSA ABLOY.  Working with other verticals They offer new features for K -12 schools, and a new alarm platform is easier to deploy and manage Verkada has also found success across multiple other verticals, notably healthcare, where they integrate with an electronic medical records system. They offer new features for K-12 schools, and a new alarm platform is easier to deploy and manage. They are integrating wireless locks to secure interior doors in schools, looking to secure the perimeter, and installing guest management systems. Transitioning the mid-market to the cloud  Salient is squarely focused on the “mid-market,” a large swath of systems somewhere between small businesses and enterprise-level systems. Pure cloud systems are not as attractive to this market, which has a built-out infrastructure of on-premise systems. Adding a camera to an existing system is easier and less expensive than tying it to the cloud. Benefits of cloud It’s a market that may not be ready for the pure cloud, but there are benefits to be realised from adding a cloud element to existing systems. “We are continuing to augment our premise-based solutions with added cloud capabilities and flexibility,” says Sanjay Challa, Salient’s Chief Product Officer.  The feedback Salient hears from their customers is “I want to own my data.” The hybrid cloud approach offers the right mix of control, flexibility, and unit economics. Cloud add-on capabilities We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive" Cloud add-on capabilities include bringing more intelligence about system operation to the user via the cloud. Over time, Salient expects to sell more cloud-centric offerings based on feedback from integrators and customers. “We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive over time,” says Challa.  Vaidio AI technology Salient seeks to be a transition pioneer to help customers realise the path to the cloud. Their approach is “crawl, walk, run,” and helping customers make the transition at each stage. Salient has added AI to its product offering, incorporating Vaidio AI technology from IronYun into a powerful suite and broad array of on-premise analytics, which are gaining traction. The seamless approach makes it easy for customers to embrace AI analytics, although Salient remains broadly committed to open systems. Addressing ‘soft’ features for integrators AMAG is in the process of enhancing its product line with the next generation of access control panels. However, “product” is just part of the new developments at AMAG. In addition to “hard” features (such as products), the company is looking to improve its “soft” features, too; that is, how they work with the integrator channel. Integrator channel Rebuilding a process to make your organisation more efficient, is relatively easy; it just takes a lot of persistence" “We have the depth of our legacy customer base we can learn from, we just need to close the feedback loop quicker,” says Kyle Gordon, AMAG’s Executive Vice President of Global Sales, Marketing, and commercial Excellence, who acknowledges the value of reinstating face-to-face meetings after COVID. “We are laser-focused on nurturing our integrator channel,” he says.  “Developing new features takes time, but rebuilding a process to make your organisation more efficient, that’s relatively easy; it just takes a lot of persistence,” says Gordon. More cohesive internal communication is another useful tool, he says.  Disrupting the cloud based on price  Wasabi is working to make cloud applications less expensive by offering a “disruptive” price on cloud storage, $6.99 per terabyte per month (80% less than hyperscalers). Contending “hyperscalers” like AWS are charging too much for cloud storage, Wasabi is using its own intellectual property and server equipment co-located in data centres around the world. Wasabi sells “hot cloud storage,” which refers to the fact that they only have one tier of storage and data is always accessible. In contrast, a company such as AWS might charge an “egress fee” for access to data stored in a “colder” tier.  Cloud storage “We saw that several video surveillance companies had not yet adopted cloud storage, and we saw an opportunity to make it easy to use,” said Drew Schlussel, Wasabi’s Senior Director of Product Marketing. “We just install a little bit of software that allows them to store data in the cloud and bring it back from the cloud.” Performance, protection (cybersecurity), and price Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies such as Genetec and Milestone. Emphasising performance, protection (cybersecurity), and price, their data centres are certified to SOC 2 and ISO 27001 standards.  Faster throughput for weapons detection Xtract One is a young company focusing on weapons detection in a time of accelerated concern about gun issues post-COVID. Founded in Canada and based on technology developed at McMaster University, Xtract One has found a niche in providing weapons detection at stadiums and arenas. These customers already have budgets, and it is easy to shift the money to a newer, faster technology. Madison Square Garden in New York City is among its customers.  Cost savings solution Xtract One can increase throughput to 30 to 50 people per entrance per minute (compared to 5 to 6 people per minute when using metal detectors). The solution doesn’t require anyone to empty their pockets and the system alarms on items beyond guns and knives. Using Xtract One allows customers to reduce the number of screening lanes and security staff, providing additional cost savings, all while getting fans through the screening process in half the time. Purpose-built sensors The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties In addition to stadiums and arenas, Xtract One, formerly Patriot One, is also getting “inbound” interest from schools, hospitals, manufacturers, and other verticals that makeup 50% of their business. “We’re on a rocket ride, mainly because the weapons issues are not going away,” says Peter Evans, CEO and Director at Xtract One. The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties, all correlated by an AI engine.  Providing early warning of violence ZeroEyes is another company focused on weapons detection. Their AI gun detection system works with video images to identify if someone is “brandishing” (carrying) a weapon. In other words, the system does not detect concealed weapons. Identifying someone carrying a weapon provides early warning of a possible violent act. Increased response with AI-enables images Images are identified by AI and sent to a monitoring centre where a human confirms the image before contacting first responders. Knowing the location of a shooter enables staff to lock entry points, move people to safety, and direct first responders. The company was founded to leverage existing camera views to stop mass shootings and gun violence by reducing response times. 

New buzzwords were abundant in the articles that generated the most clicks on our website in 2022. From the metaverse to the Internet of Things, from frictionless access control to artificial intelligence (AI), the topics most popular among our site’s visitors were at the cutting edge of change and innovation in the physical security marketplace. Here is a review of the Top 10 Articles of 2022, based on reader clicks, including links to the original content: Metaverse will promote collaboration and enable more efficiencies for security Metaverse is a familiar buzzword currently, but few people grasp what it means. In the simplest terms, the metaverse is an online “place” where physical, virtual, and augmented realities are shared. The term, Metaverse, suggests a more immersive online environment that combines elements of augmented reality (AR) and virtual reality (VR). For the physical security industry, the looming creation of a complex online environment offers possibilities and challenges. Establishing identity will be a central principle of the metaverse, and various biometrics are at the core of ensuring the identity of someone interacting in the virtual world. Cybersecurity elements are also key. On the benefits side, the security market is already taking advantage of technologies related to the eventual evolution of the metaverse. For example, the industry has deployed AR to provide information about a door lock’s status on a screen, headset, or smart glasses as a patrolling guard walks by. What are the security challenges of the transportation industry? Because transit agencies rely on several IoT devices, they get exposed to higher cybersecurity risks Rapid technological advancement, increasing urbanisation, and the growing expectations of commuters and governments are pressuring transit industry players to modernise. Commuters, urban planners, first responders, and other stakeholders want to use transit data to support their decision-making. Transit agencies’ security and operations teams need closer collaboration to stay ahead. However, for many years, most transit agencies have relied on siloed, proprietary systems. Because transit agencies rely on an ever-growing number of Internet of Things (IoT) devices, they also get exposed to higher cybersecurity risks as there are more network access points to manage. The future is here: ADT’s innovation lab evaluating robots and indoor drones New robots and indoor drones for security applications are on the horizon, based on the work of ADT Commercials’ Innovation Lab, which is evaluating the latest technologies’ value to customers and some typical use cases. The ideal use of humanoid robots is to perform jobs that are considered repetitive, dirty, dangerous, and/or mundane. In security, that describes most security guard positions. As the name implies, autonomous indoor drones are focused on flying indoors versus the outdoor environment, which is heavily regulated by the U.S. Federal Aviation Administration (FAA). Flying autonomously indoors not only eliminates FAA oversight but also will enable ADT Commercial to offer another choice to customers to further reduce their dependencies on and costs of human guards. Innovative security: the key to business efficiency, cost savings, and more Organisations have shifted business focus countless times since the onset of the pandemic. While many leaders have been primarily concerned with the immediate health and safety of their customers and employees, 2022 has given rise to a new trend. More than ever, business leaders are seeking security solutions that increase operational efficiency and cost savings as well as improve logistics and business insight. As working environments become more complex, organisations looking to drive higher productivity and profitability margins should consider security upgrades that prioritise integrated analytics and automation. Shoplifting today is more sophisticated, and so are the tools to fight it One tool to fight shoplifting is analytics, which can be used to determine where shrink is occurring Shoplifting is often viewed as petty theft by individuals, but that is not always the case. Overall, shoplifting is becoming more sophisticated and coordinated. Traditional “shoplifting” has two major differences when compared to organised retail crime (ORC). The differences are numbers and motivation. ORC consists of groups working together to monetise theft, very different than an individual taking an item they need. One tool to fight to shoplift is analytics, which can be used to determine where shrink is occurring. Understanding where crimes take place helps retailers make strategic decisions about where to place their loss prevention efforts. Oosto offers 10 reasons to switch to frictionless access control in commercial buildings Access control for buildings is nothing new. It’s only in recent years that the urgency to implement smarter, more efficient, and more convenient forms of access control has increased, in the context of public and private sector digital transformation. Upheavals from the COVID-19 pandemic have forced organisations to re-think, pivot, and invest in new technology solutions that will incorporate Artificial Intelligence (AI) and Machine Learning, to gain speed in their operations, glean actionable insights from their video analytics, and enhance productivity with their teams. Which security trend is here to stay? Technologies and trends in the security marketplace come and go with some regularity. But how can you tell which trends are gaining traction and which amount to “the flavor of the month.” For example, while many physical security departments were hesitant to consider cloud-connected solutions in the past, they now better understand the benefits these solutions bring and how they can help them utilize their resources to achieve business goals while minimising overall operational complexity. Other technologies mentioned in the article include mobile credentials, AI-based analytics, video management systems, cybersecurity, and a new emphasis on data. What do these technology trends have in common? They are opening new possibilities for greater system efficiency and functionality. In short, they are playing a role in transforming our industry. GSX 2022 reflects changing technologies and evolving role of security The role of the security director increasingly will encompass facets of cybersecurity and physical security GSX 2022 in Atlanta highlighted the changing role of security in the enterprise. The role of the security director increasingly will encompass facets of cybersecurity as well as physical security. Transitioning to an operation that incorporates both disciplines requires a workforce that embraces education and building new skills. Education and the opportunity to build new skills are evident everywhere at GSX, including in the hundreds of education sessions and also in the knowledge shared on the show floor in the exhibit hall. Consolidation changing the face of the security market Consolidation is a dominant trend in the security marketplace. Large companies typically swallow up smaller companies as a means of expanding both their technology portfolios and their geographic reach. Sometimes a big fish is swallowed up by an even bigger fish. Despite the pandemic and resulting economic challenges, the security market has continued to be a desirable environment for both big players and startups, which then provide abundant acquisition targets for larger companies. This article highlighted recent mergers and acquisition news. Six trends at the intersection of video and AI Video has evolved beyond the capabilities of advanced imaging and performance to include another level: Artificial Intelligence. Video imaging technology combines with AI, delivers a wealth of new data, not just for traditional physical security applications, but for a much deeper analysis of past, present, and even future events across the enterprise. This is more than a big development for the physical security industry; it is a monumental paradigm shift that is changing how security system models are envisioned, designed, and deployed. Much of the heightened demand for advanced video analytics is being driven by six prevalent industry trends.

Shoplifting is often viewed as petty theft by individuals, but that is not always the case. Overall, shoplifting is becoming more sophisticated and coordinated. Sometimes, retail crimes are strategic and expertly choreographed. Every step is carefully thought out — from the brand to the location to the items that are taken. Shoplifting, a major safety concern Also, the violence that accompanies these events is rising. Shoppers are rightly concerned about their safety while shopping, and the brand reputations of retailers are under threat. Traditional ‘shoplifting’ has two major differences, when compared to organised retail crime (ORC). The differences are numbers and motivation. ORC consists of groups working together to monetise theft, very different than an individual taking an item they need. Rise in organised retail crimes (ORC) ORC groups take in-demand items that they can resell for a profit, either online or at a physical location ORC groups take in-demand items that they can resell for a profit, either online or at a physical location. Also, ORC attacks are not random - they come with a high level of strategic thinking. “Armed with the right tools, retailers can identify ORC patterns that allow them to potentially anticipate and take steps to mitigate future events,” said Craig Szklany, the Vice President and Product General Manager - Loss Prevention & Liability at Sensormatic Solutions. Although ORC was rising before 2020, the COVID-19 pandemic and its impact on people’s lives and livelihoods accelerated the trend.  Economy impacts shoplifting The economy also impacts shoplifting. “When consumers have less money to spend, they are more likely to steal necessities,” said Craig Szklany, adding “Keeping food on the table or finding an alternate source of income to pay the mortgage can be powerful motivators, and some individuals turn to retail crime to keep up.” One tool to fight shoplifting is analytics, which can be used to determine where shrink is occurring. Craig Szklany continues, “Understanding where crimes take place helps retailers make strategic decisions about where to place their loss prevention efforts.” Loss prevention systems with artificial intelligence (AI) Some of these systems are equipped with artificial intelligence (AI) that can identify ‘red’ and ‘green’ shoppers (thieves versus well-intentioned customers), as they move throughout the store, so retailers can respond proactively to potential threats. With enough data on these patterns, systems can alert retailers of at-risk locations" “Widespread use of these technologies can also help track ORC groups, as they move around regions or countries,” said Craig Szklany, adding “With enough data on these patterns, systems can alert retailers of at-risk locations.” He continues, “The increased use of scan-and-go and other forms of self-service checkout has made it easier for consumers to steal. Implementation of these systems has been one of the biggest factors in increased shrink for retailers.” Store visibility technology “The purpose of scan-and-go is to provide a seamless shopping experience for consumers, with smoother checkout and to help retailers reduce the need for employees,” stated Craig Szklany, adding “However, with increased theft, retailers need some form of monitoring at these sections.” He continues, “With store visibility technology and AI, retailers can both monitor self-checkout for theft, while also gathering insights that enable them to better identify and predict theft at these checkouts.” Intelligence-led loss prevention technology Craig Szklany adds, “Intelligence-led loss prevention technology provides a huge return on investment (ROI). Traditionally, items that left the store were as good as gone. With RFID and smart-exit technology, that is no longer the case.” These systems allow retailers to quantify theft events and include data on what was stolen and how much it cost. With that information, retailers can take a proactive approach to theft prevention, by providing enhanced evidence packages to law enforcement, which increases the chances of the items being returned to stores. Challenge of shift to the Internet of Things (IoT) The biggest change in retail technology in the last five years is the shift to the Internet of Things (IoT) The biggest change in retail technology in the last five years is the shift to the Internet of Things (IoT) and Store Visibility technology. Stores outfitted with integrated tags, pedestals, and AI-enabled video cameras can be connected holistically, so that retailers have a clearer insight into the thieves’ journeys in real-time. That data helps prevent future theft. These technologies provide a more accurate look into what exactly went missing, when, and where, which allows retailers to respond to shoplifting, in a way that they had not been possible in the past.  Modern loss prevention technologies offer flexibility “The great thing about modern loss prevention technologies is that they’re flexible,” stated Craig Szklany, adding “The same system that tracks ORC events can provide insight into energy use, floor optimisation, customer experience, and more.” RFID tags allow retailers to track inventory at the item level, so they are better prepared to make decisions about stocking and promotions. Computer-vision-based AI (artificial intelligence) that identifies ‘red’ and ‘green’ shoppers can also track customer sentiments and demographics, to enable retailers to offer special discounts and enhanced customer service, in order to improve customer experiences and establish loyalty. Benefits of video loss prevention technologies Ahead of busy shopping seasons, many retailers hire extra employees to serve as physical deterrents against theft, but labour shortages may take this practice out of reach this year. Video loss prevention technologies can reinforce retailers’ workforce, allowing them to be proactive against theft without drawing associates from their main goal: helping customers.

Amthal has worked with Hertfordshire Garden Centre to install additional IP CCTV across its retail site and upgrade existing systems, including its intruder alarm solution, for the safety and security of staff and visitors. Based in Redbourn on the outskirts of St Albans, Hertfordshire Garden Centre is a small, independent retail premises, serving as a cherished hub for home and gardening enthusiasts. IP CCTV, intruder alarm system Amthal has worked closely with the team to ensure a secure operation, most recently adding IP CCTV and an updated intruder alarm system. Enabling staff to work in a safe environment and visitors to explore, learn, and purchase with complete peace of mind. Graham Armstrong, Owner of Hertfordshire Garden Centre, said “Faced with the cost of living crisis and a corresponding surge in shoplifting, security of our site is a top priority. But it’s not solely the Police’s job to look after us, we have to take proactive responsibility for our staff and our visitors, without compromising our friendly and welcoming environment." Real-time management and security Amthal has recently added over 20 IP cameras and upgraded the existing visual verification systems Graham Armstrong adds, “We have worked in partnership with Amthal, a local company that fully understands the brief. The team has consistently delivered great service and has shown to be knowledgeable and helpful at all times. Installations and upgrade work programmes have occurred with minimal disruption to the daily operations of our retail site. It all comes together for our staff and visitors to know they are in a secure garden centre world.” Amthal has recently added over 20 IP cameras and upgraded the existing visual verification systems, allowing management and security to review activity throughout the premises in real time and empowering personnel to respond promptly to any potential incidents. A monitored intruder alarm solution The addition of a new monitored intruder alarm solution is geared to quickly detect any breach and provide advanced security against unauthorised access attempts. Jacki Adams, Installation Supervisor at Amthal Fire & Security, said “In the current climate, retail crime has hit record levels, increasing by more than a third over the past year alone. What Hertfordshire Garden Centre demonstrates is by taking a proactive approach to enhancing the security infrastructure on-site, they are doing all they can to protect teams and visitors." Comprehensive surveillance and monitoring Jacki Adams adds, “What it also shows is the importance of reviewing security regularly with the help of a trusted partner such as Amthal. We can identify the opportunities for extended CCTV coverage and upgrade systems in place to ensure comprehensive surveillance and monitoring capability. Here, the move reflects a commitment to creating a safe and secure haven for all home and gardening enthusiasts.”

The Body Shop has installed bespoke Traka RFID locker solutions at its main distribution centre to ensure intelligent management and accountability of assets, enhance security and streamline operations. As a global pioneer in ethical and sustainable beauty products, The Body Shop recognises the importance of responsible resource management, business practices and asset security. Traka intelligent locker systems At its main distribution centre in Littlehampton, three large-scale Traka intelligent locker systems have been installed to manage different devices. The first uses Traka’s multi-bay cradle locker solution to manage 30 VoCollect voice-picking devices and Bluetooth headsets, all charged and ready to operate. Three large-scale Traka intelligent locker systems have been installed to manage different devices  The second houses 40 Falcon handheld scanners, managed by Traka’s specialist Asset Master Locker range with charging and battery points located. The final system presents secure storage for a kit of equipment, specifically designed for the forklift truck drivers, with each locker compartment containing a Falcon scanner, Radio and Printer. Each intelligent locker solution is offered with RFID asset detection and specialist TrakaWEB software, to provide managers with instant audit control capability to establish exact times when physical devices are removed and returned to lockers. New standards in design Says The Shift Manager, responsible for the project: “To keep up with high demands, our distribution centre operates 24/7. It is constantly evolving, driving new standards in design and use of technology to ensure our products reach our stores to meet our loyal customer demands." “To operate at maximum capacity, we need to make it as simple and as quick as possible for authorised colleagues to not only gain access to the devices they need but also ensure they are operational and in good working order. With the introduction of Traka, we have eliminated manual control, plus we have a complete audit on all devices that we can access from anywhere. We have already noted increased accountability, traceability and fault logging, all coming together to reduce lost time and enhance operational efficiency.” Net 2 access control cards Access to other assets and tools can only be granted to authorised personnel for their job specification The three locker solutions have been installed in two separate locations around the distribution centre, to ensure staff can easily access equipment in their work area. Eliminating the need to travel to a central location and queue to access or organise equipment has led to improved productivity at the start and end of shift periods. Traka has also ensured all systems operate using existing Paxton Net 2 access control cards to minimise facility disruption during or after installation. Access to different assets and equipment can only be granted to authorised personnel for their identified job specification, with staff only able to take one device or kit at a time. Author's quote Lee Payne, Traka Business Development Manager added: “The introduction of Traka systems to a global distribution centre such as The Body Shop demonstrates how simple process enhancements can make a significant difference. From the initial brief through to implementation, we worked closely with the team to identify the exact requirements for each site and the accessibility needs for staff." “We understood the need for curfew notifications, fault logging and careful authorised access control. We planned with the team to separate out the systems into specific work areas and use the Traka orange to help the locker systems stand out, all to ensure vital time could be saved for staff and management. The result is a smoother, more efficient operation throughout the supply chain, helping The Body Shop continue its mission of delivering its best-loved ethical beauty products."

Genetec Inc., a technology provider of unified security, public safety, operations, and business intelligence solutions, announced that the Yorkdale Shopping Centre in Toronto, Canada, has unified its security operations based on Genetec™ Security Centre,  Sipelia™, AutoVu™,  and Mission Control™. With the Genetec platform, the security team at Yorkdale has been able to enhance operational efficiency, better collaborate with local police, and take a more proactive security stance. Yorkdale Shopping Centre With over two million square feet of retail space and 270 stores, Yorkdale Shopping Centre offers the country’s largest collection of designer labels and luxury brands. Managed by Oxford Properties Group, it goes beyond shopping, offering visitors valet services, a museum-quality art collection, and 24/7 on-site security.  Breaking out of proprietary system limitations Additionally, having a closed security solution held them back from exploring new technologies With their proprietary video system and standalone access control solution, searching for information required the security operations team to navigate between the two systems, which slowed investigations and incident response. Additionally, having a closed security solution held them back from exploring new technologies such as cutting-edge cameras or system integrations.  Genetec™ Security Centre and Omnicast™ The search for a new video management system (VMS) led them to Genetec™ Security Centre and Omnicast™, which not only provided state-of-the-art video management, but unified video, access control, and data from other sensors into one system. The Genetec solutions enhanced the team's ability to manage security policies, monitor events, and run investigations. Since it is an open platform, Yorkdale can expand the system with new technology as it emerges. A comprehensive view of mall security With Security Centre, we’re shaving valuable time from investigations and response" Since implementing the Security Centre, the Yorkdale team has been able to significantly enhance operational efficiencies. If an incident is underway, operators can see what’s happening and act fast from one unified view.  “With Security Centre, we’re shaving valuable time from investigations and response," said Luca Aiello, Security Manager at Oxford Properties. Enhanced guest experience “Our security operators can identify potential risks, retrieve critical information, and deploy on-foot officers faster within the shopping centre." "Overall, we’ve become far more proactive and efficient in handling anything that comes up. That ensures we keep providing an exceptional guest experience.” Sipelia™ intercom module Sipelia allows them to initiate two-way conversations across 150 intercom stations Operators manage over 750 cameras, 500 access control readers, and 2000 cardholders using the Security Centre. They’ve also deployed the Sipelia™ intercom module. Sipelia allows them to initiate two-way conversations across 150 intercom stations located in parking garages, entrances, and other areas. AutoVu™ ALPR system The team also added the AutoVu™ automatic license plate recognition (ALPR) system, the Genetec Mission Control™ decision management system, and other technologies within the platform. All video, data, and calls come back into a state-of-the-art command centre, where security operators keep the shopping centre running smoothly. Security managers can also use the Genetec Mobile app on their phones to check in on situations from anywhere in the mall. Operational efficiencies, enhancing public safety To streamline incident response, the Yorkdale team implemented Genetec Mission Control™ Ensuring security operators can quickly respond and resolve the issues is critical to maintaining a five-star shopping experience. To empower their operators and streamline incident response, the Yorkdale team implemented Genetec Mission Control™. The collaborative decision management system helps operators better understand unfolding events and guides them through the best course of action according to SOPs.  Proactive security approach Genetec AutoVu™ has been a key component in fostering a proactive security approach. With 52 AutoVu automatic license plate recognition (ALPR) cameras deployed, they’ve been able to extend security to their property’s perimeter, enhance vehicle-related investigations, and help serve the community. For example, if local police are searching for a vehicle of interest, Yorkdale can put that vehicle information into their AutoVu system, and if the vehicle comes onto their property, police are notified. Responsive to theft-related incidents As incidents of vehicle and/or retail theft rise, the AutoVu ALPR system has also become a deterrent As incidents of vehicle and/or retail theft rise, the AutoVu ALPR system has also become a deterrent. Said Bob Vounotripidis, Senior Operations Manager at Yorkdale Shopping Centre, “Since implementing the AutoVu ALPR system, we’ve become significantly more responsive to theft-related incidents and investigations. Word has gotten out–Yorkdale is a property that takes security seriously, and the perpetrators will be caught.” Planning for future expansions The Yorkdale team is looking ahead to other technologies that can expand their security approach and system, such as deploying body-wearable technology and integrating video from those devices into the unified platform. They are also exploring using Genetec Clearance™ digital evidence management system to streamline evidence sharing with law enforcement. Said Aiello, “More shopping centres should be using Genetec Security centre. This security platform not only helps our team operate more efficiently, but we’re also evolving our deployment using the best technologies out there.” 

An IDIS end-to-end retail branch network solution has been adopted across all of Konyalı Saat’s 40 store locations in Türkiye as well as at the pioneering retailer’s warehouse and workshop where high-value watches are repaired, serviced, and calibrated. Konyalı Saat is one of Türkiye’s pioneering independent retail chains in the luxury watches and jewellery sector, with 40 stores selling a wide selection of top brand Swiss-made timepieces, silver and gold accessories with precious gems as well as a range of designer sunglasses. POS integration Systems integrator Secom specified the powerful yet affordable IDIS solution to meet Konyalı Saat’s wide-ranging surveillance and business intelligence needs. Konyali Saat must centralised video control with POS integration and to develop new efficiencies  To ensure that all their retail outlets were being run as optimally and securely as possible, Konyali Saat required centralised video management with point-of-sale (POS) integration and to develop new efficiencies using AI-powered video analytics integrated with their wider retail enterprise resource planning (ERP) software. The aim was to boost profitability from strengthened loss prevention as well as improving product management and marketing operations from video data.  IDIS AI Box for Retail (DV-1304) Complete HD coverage of each store, without blind spots, was efficiently achieved using a single, NDAA-compliant 12MP IDIS Super Fisheye Camera, plus either one or two 2MP IDIS 2.8 mm fixed lens dome cameras, depending on each store’s layout. The fisheye provides comprehensive domain awareness, providing the same coverage as three or more fixed lens cameras, while the domes located at entrances capture video to support people counting and other analysis functions. These AI capabilities are provided by an IDIS AI Box for Retail (DV-1304), a powerful plug-in video analytics device that can transform IDIS surveillance solutions with functions including people counting, queue management, heat & zone mapping and occupancy monitoring. IDIS DR-2508P NDAA-compliant NVR Footage is recorded locally at each store on an 8-channel IDIS DR-2508P NDAA-compliant NVR An IDIS DP-HE1201 HDMI/VGA Encoder enables simple and cost-effective POS integration, with cash register data overlaid on video footage and time synched with all cameras, allowing suspicious activity or sales anomalies to be investigated quickly and easily while providing a time-stamped visual audit trail. The footage is recorded locally at each store on an 8-channel IDIS DR-2508P NDAA-compliant NVR, and the system is operated in each branch using the cost-free IDIS Centre VMS, as well as being controlled and managed centrally at Konyalı Saats’ headquarters with IDIS Solution Suite (ISS) Expert. IDIS end-to-end solution The IDIS end-to-end solution is allowing Konyalı Saat to analyse sales turnover and conversion rates with visitor numbers by day, month, and week, making it possible to increase boost sales by accurately evaluating store performance including marketing campaigns, product management and staff efficiency more accurately than ever before. IDIS technology is perfectly suited to the demands of high-end retail environments" Yunus Bürge, Information Technology Manager for Konyalı Saat, reports, “We have been deeply impressed with every aspect of the IDIS solution, from the quality and performance of the fisheye cameras to the added value provided by the AI Retail Box including simple integration of video data with our POS. IDIS technology is perfectly suited to the demands of high-end retail environments.” IDIS single source model The chain has recently extended its portfolio with Longines-branded stores, and the owner has ambitious plans to expand further, with four new outlets scheduled to be opened in the next half year and more to follow. Koray Ozyildirim, IDIS Türkiye Country Manager, added, “The project with Konyalı Saat demonstrates IDIS end-to-end solutions for retail can be tailored to meet the needs of stores and retail branch networks of any type and scale. The IDIS single source model gives retailers a choice of cost-effective surveillance technology to tackle challenges such as shrink and safety. Combined with integration options and highly accurate, AI-powered video analytics, we are giving retailers the ability to achieve a rapid return on investment and an enhanced customer experience that positively impacts the bottom line.”

An IDIS end-to-end retail branch network solution has been adopted across all Konyalı Saat’s 40 store locations in Türkiye as well as at the leading retailer’s warehouse and workshop where high-value watches are repaired, serviced, and calibrated.  Konyalı Saat is one of Türkiye’s independent retail chains in the luxury watches and jewelry sector, with 40 stores selling a wide selection of top brand Swiss-made timepieces, silver and gold accessories with precious gems as well as a range of designer sunglasses. Affordable IDIS solution Systems integrator Secom specified the powerful yet affordable IDIS solution to meet Konyalı Saat’s wide-ranging surveillance and business intelligence needs. To ensure that all their retail outlets were being run as optimally and securely as possible, Konyali Saat required centralised video management with point-of-sale (POS) integration and to develop new efficiencies using AI-powered video analytics integrated with their wider retail enterprise resource planning (ERP) software.  Improve profitability and product management Complete HD coverage of each store, without blind spots, was efficiently achieved The aim was to boost profitability from strengthened loss prevention as well as improving product management and marketing operations from video data.  Complete HD coverage of each store, without blind spots, was efficiently achieved using a single, NDAA-compliant 12MP IDIS Super Fisheye Camera, plus either one or two 2MP IDIS 2.8mm fixed lens dome cameras, depending on each store’s layout. Comprehensive domain awareness The fisheye provides comprehensive domain awareness, providing the same coverage as three or more fixed lens cameras, while the domes located at entrances capture video to support people counting and other analysis functions. These AI capabilities are provided by an IDIS AI Box for Retail (DV-1304), a powerful plug-in video analytics device that can transform IDIS surveillance solutions with functions including people counting, queue management, heat & zone mapping, and occupancy monitoring.  Simple and cost-effective POS integration The footage is recorded locally at each store on an 8-channel IDIS DR-2508P NDAA-compliant NVR An IDIS DP-HE1201 HDMI/VGA Encoder enables simple and cost-effective POS integration, with cash register data overlaid on video footage and time synched with all cameras, allowing suspicious activity or sales anomalies to be investigated quickly and easily while providing a time-stamped visual audit trail.  The footage is recorded locally at each store on an 8-channel IDIS DR-2508P NDAA-compliant NVR, and the system is operated in each branch using the cost-free IDIS Center VMS, as well as being controlled and managed centrally at Konyalı Saats’ headquarters with IDIS Solution Suite (ISS) Expert. IDIS end-to-end solution The IDIS end-to-end solution is allowing Konyalı Saat to analyse sales turnover and conversion rates with visitor numbers by day, month, and week, making it possible to increase and boost sales by accurately evaluating store performance including marketing campaigns, product management, and staff efficiency more accurately than ever before. Yunus Bürge, Information Technology Manager for Konyalı Saat, reports, “We have been deeply impressed with every aspect of the IDIS solution, from the quality and performance of the fisheye cameras to the added value provided by the AI Retail Box including simple integration of video data with our POS." Tailored solution The project with Konyalı Saat demonstrates that IDIS end-to-end solutions for retail can be tailored" "IDIS technology is perfectly suited to the demands of high-end retail environments.” The chain has recently extended its portfolio with Longines-branded stores, and the owner has ambitious plans to expand further, with four new outlets scheduled to be opened in the next half year and more to follow.  Koray Ozyildirim, IDIS Türkiye Country Manager, added, “The project with Konyalı Saat demonstrates IDIS end-to-end solutions for retail can be tailored to meet the needs of stores and retail branch networks of any type and scale."  Cost-effective surveillance technology "The IDIS single source model gives retailers a choice of cost-effective surveillance technology to tackle challenges such as shrink and safety." "Combined with integration options and highly accurate, AI-powered video analytics, we are giving retailers the ability to achieve a rapid return on investment and an enhanced customer experience that positively impacts the bottom line.” 

IDIS, the largest manufacturer of trusted South Korean-made video tech, has partnered with French cosmetic and beauty brand Yves Rocher to help them expand their growing network of stores in shopping malls, tourist hotspots, and prime retail locations.   Key to Yves Rocher’s profitability is advanced remote monitoring and business intelligence analytics to give its central management team greater understanding and control over branch operations.  Need for a video solution The company needed a robust video solution to reduce shrinkage, improve customer service, drive sales, and improve staff performance.  This was challenging, though, because a wide array of existing analog and IP cameras was in place, as well as an inflexible VMS. Cameras were obtrusive and did not provide comprehensive coverage in HD quality.  IDIS video tech solutions And the system had no analytics functionality, so a labour-intensive people-counting solution was used And the system had no analytics functionality, so a labour-intensive people-counting solution was being used which was driving up operating costs. Yves Rocher turned to trusted and proven IDIS video tech solutions to solve all these challenges.   NDAA-compliant single-camera solution IDIS, together with Secom Türkiye, replaced the existing mix-and-match system with a powerful, NDAA-compliant 5MP IR fisheye camera (DC-Y6516WRX-A), managed and controlled via cost-free IDIS Centre in the stores, and IDIS Solution Suite (ISS) Expert VMS at Yves Rocher’s head office. The footage is recorded locally on a 4-channel IDIS DR-2504P NDAA-compliant NVR. The single-camera solution simplifies and streamlines system operation for retail staff and ensures HD coverage of the whole store, without blind spots.   IDIS AI box for retail Each store is also equipped with a compact IDIS AI Box for Retail (DV-304), to deliver a wider range of powerful analytics functions, including people counting, queue monitoring, heat mapping, and occupancy monitoring. People counting data from all the stores is transmitted to the ISS server, then collected in Yves Rocher’s SQL server for sharing with the NEBİM retail ERP solution. This enables Yves Rocher to analyse daily, weekly, or monthly sales turnover and visitor numbers, comparing sales campaign periods against regular periods, and allowing an accurate evaluation of marketing.  Streamlined monitoring and operational efficiency The IDIS solution delivers streamlined monitoring, improved store coverage, and advanced video analytics. As Can Egemen Yalçın, IT Manager for Yves Rocher points out, “Yves Rocher’s global success is built on outstanding customer service, focused management, and operational efficiency. Our new, advanced video and analytics solution from IDIS now gives us an exciting foundation for further innovation.” 

As physical security technologies become more complex, it is incumbent on the dealer/integrator to have the skills and expertise needed to ensure that a system operates smoothly. The value of integrators increasingly rests on the skill sets they bring to bear when installing a system. If the skills are missing, there is a problem. We asked this week’s Expert Panel Roundtable: What missing skills among security integrators can cause problems for customers? 

The role of the integrator/installer in the physical security marketplace is shifting as technologies evolve and applications expand. Integrators are being faced with a need to augment their expertise both in a wider range of systems and deeper into the specifics of each increasingly complex technology. At the end of the day, it falls to the integrator/installer to ensure a system performs as promised, however much a consultant or even a manufacturer might be involved in the process. We asked this week’s Expert Panel Roundtable: How is the role of the security installer/integrator changing?

The holiday season is marked by festive spirit and family celebrations, but it is also the busiest time of year for retailers. Busy shoppers willing to spend money are an upside to the holiday shopping season, and many businesses depend on the holiday rush as a critical element to having a successful year. A downside of a busy holiday season is an increase in retail security threats including shoplifting. We asked this week’s Expert Panel Roundtable: How can technology address loss prevention challenges during the holiday shopping season?