Veronica Moturi

Senior Vice President of Customer Experience, Brink's Home Security Inc.

Veronica started her career as a Customer Service Phone Representative in 2010. In 2012, she joined Brinks Home™ as a Manager of Consumer Affairs and is now the Senior Vice President of CustomerExperience. At Brinks Home, she is focused on transforming the Call Center through universal agents, career pathing, and learning effectiveness through technology. She is an experienced executive in customer strategy and execution of initiatives to improve the company's attrition, customer lifetime value, and customer experience and leads a highly effective team.

Articles by Veronica Moturi

The future of home security: how AI integration is rapidly changing security systems for the better

As part of ever-evolving technological advancements and the increase in digitisation, home security systems remain a vital piece of equipment for at least 39 million households in the U.S., and as man...

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