Interface Systems LLC - Experts & Thought Leaders

Interface Systems, a pioneering managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, announced the successful deployment of its Virtual Security Guard solution for Madan-Russo Organisation. The family-owned owner-operator of a global fast-food chain in northern New Jersey has significantly improved safety and reduced security costs by up to $12,000 monthly at one of its most at-risk locations. For nearly 50 years, the Madan-Russo Organisation has faced persistent security challenges, including loitering, drug-related activity, and occasional violence. Traditional security cameras proved ineffective in actively deterring incidents, and the cost of employing on-site armed guards was unsustainable. Security escort services Innovative approach has created a safer and more welcoming environment for staff and customers By deploying Interface’s Virtual Security Guard solution, Madan-Russo transitioned to 24/7 real-time monitoring with bilingual voice-down commands and security escort services for employees. This innovative approach has created a safer and more welcoming environment for staff and customers while delivering significant cost savings. “We’re proud to see how our Virtual Security Guard solution has transformed safety and operations for the Madan-Russo Organisation,” said Sean Foley, Chief Revenue Officer at Interface Systems. “This deployment showcases how combining advanced technology with proactive monitoring can address restaurant security challenges while reducing costs.” Key outcomes from Virtual Guard implementation Enhanced Safety: The deployment of Interface’s Virtual Guard has led to a noticeable reduction in security incidents. For example, a known drug dealer who previously frequented the restaurant no longer frequents the establishment. Substantial Savings: By replacing on-site armed security guards with Virtual Guard, the organisation has cut security expenses by $7,000 to $12,000 each month. Employee Reassurance: Security escort services for opening and closing have reassured employees, making them feel safer in their workplace.

Interface Systems, a globally renowned managed service provider of security, actionable insights, and purpose-built networks for multi-location businesses, has released its 2024 State of Remote Video Monitoring in Retail Chains report. The detailed study analysed over 2 million monitoring requests across 4,156 retail locations in the United States from September 2023 to August 2024.  Offering valuable insights to strengthen store security and protect employees, the report provides an overview of the critical challenges faced by retailers. It highlights the peak times for security incidents, the importance of interactive monitoring, and the effectiveness of advanced technologies, such as video verification and voice-down commands. Voice-down interventions "This report underscores the critical role that data-driven security strategies play in safeguarding retail environments. By leveraging interactive monitoring solutions, retail chains can effectively mitigate risks, reduce false alarms, and ensure a safer experience for both employees and customers," said Brent Duncan, CEO of Interface Systems Key findings include: Theft, Disturbances, and Loitering Dominate Security Incidents - The report identifies theft, disturbances, and loitering as the most common security threats in retail locations. Loitering incidents, in particular, led to the highest rate of police dispatches at 65.8%. Critical Times for Store Security - The data reveals that peak security risks occur during store closing times, particularly between 5:00 p.m. and 8:00 p.m. when dispatch rates are the highest. Early morning and late-night hours see minimal incidents, indicating a reduced need for escalation during these times. Highly effective deterrent By providing real-time access to remote security professionals, stores can efficiently manage incidents Effectiveness of Video Verification and Voice-Down Commands - Stores utilising video verification saw a 97% reduction in false alarms, significantly minimising unnecessary dispatches and associated penalties. Voice-down interventions proved to be a highly effective deterrent, resolving over 99.86% of incidents without requiring police involvement, reinforcing the value of real-time audio deterrence. Impact of Interactive Monitoring Solutions - The deployment of interactive monitoring solutions has proven to be effective in enhancing security and employee confidence. By providing real-time access to remote security professionals, stores can efficiently manage incidents, especially during high-risk periods like store closings. Interactive monitoring solutions Tyson Johns, SVP of Security Monitoring Operations at Interface Systems, emphasised, "Our data reveals actionable patterns that retail chains can leverage to deploy more effective loss prevention strategies."  Tyson Johns adds, "The significant reduction in police dispatches through our interactive monitoring solutions demonstrates the power of technology in maintaining a secure environment."

Interface Systems, a renowned managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, announced the launch of the Wobot AI-powered video analytics solution designed specifically for the quick-service restaurant (QSR) and retail industries. The innovative solution utilises existing security camera infrastructure to deliver real-time insights that enable customers to streamline operations and protect assets. Interface Systems and Wobot partnership The partnership with Wobot enables Interface to offer QSRs and retailers a simpler way to make data-driven operational decisions without the complexities of a traditional data analytics solution. Wobot’s no-code workflow configuration capabilities, AI-enabled checklists to align with industry best practices, and real-time email and Microsoft Teams notifications will help customers accelerate time to value. Wobot video analytics solution Interface Systems offers turnkey implementation and maintenance services for Wobot The solution enhances dine-in and drive-thru experiences for QSRs by identifying service gaps, optimising shift planning, and ensuring compliance with health and safety protocols. Real-time metrics on drive-thru performance and customer wait times can help restaurants improve service speed and customer satisfaction. The Wobot video analytics solution also gives retailers real-time visibility into customer demand patterns, speed of service, and security compliance.  Interface Systems offers turnkey implementation and maintenance services for Wobot. These include assessing the existing camera infrastructure and network, making necessary upgrades, and designing and deploying the Wobot solution across all customer locations. Real-time visibility and insights "Interface Systems is dedicated to providing cutting-edge solutions that not only secure our customers’ premises but also enhance their operational efficiencies and deliver great customer experiences," said Steve Womer, SVP of Engineering at Interface Systems, adding "Our partnership with Wobot enables Interface to meet the unique needs of the retail and QSR brands, offering real-time visibility and insights that drive growth and operational excellence." "A significant pain point for restaurant chains and retailers has been the dependence on proprietary hardware and closed systems," said Adit Chhabra, CEO of Wobot, adding "Our solution integrates seamlessly with existing security cameras, offering a frictionless, cost-effective way to gain real-time insights and streamline operations. We are excited to partner with Interface as they are the gold standard for technology innovation for retail and restaurant segments."

The hospitality industry drives economic growth and development by creating jobs, generating revenue, and initiating a ripple effect to improve profitability throughout the supply chain. The hospitality industry includes a vast number of small businesses, including hotels and restaurants. But what are the security challenges of these businesses, and how is the security marketplace serving those needs? We asked this week's Expert Panel Roundtable: How can technology address the security challenges of the hospitality market?

While technology like cameras, alarms, and access control systems are crucial components, they are only as effective as the people who use and manage them and the systems that deploy them. When installing physical security systems, the focus should be on the holistic operation of the system rather than the functioning of individual components. However, in the end, overlooking critical factors can undermine the totality of system performance. We asked this week's Expert Panel Roundtable: What is the most overlooked factor when installing physical security systems?

Audio might detect sounds like breaking glass or footsteps before a person even enters the field-of-view of a video camera. Audio also helps to provide context: Someone running in a video image might be suspicious, but the situation is different if they are yelling for help. Furthermore, audio enables operators to talk remotely to people on site, which can deter crime, de-escalate situations, or gather information. And yet, optimising audio is often an overlooked aspect of physical security system design. We asked this week's Expert Panel Roundtable: What is the expanding role of audio in today's physical security systems?