Frequentis AG - Experts & Thought Leaders

Frequentis Germany has been awarded the contract to plan and supply the operations and control centre system for the police of the Free State of Thuringia.  As a general contractor, Frequentis is responsible for the installation and commissioning of all system components. These include Frequentis’ 3020 LifeX communication system, an operations control system from T-Systems Information Services GmbH, and the IT and network infrastructure provided by Siemens AG. Integrated communications system With the integrated operations and control centre system, the Thuringian police will be provided with a state-wide standardised and future-oriented solution for emergency call handling and managing police operations in daily service and special situations. Integrated communications system is prepared for the connection to the future nationwide broadband digital “By awarding this contract, we have reached an important milestone in the implementation of the Thuringian police's digitalisation concept. We are now taking a major step towards modern, future-proof control centre technology. The new system will further optimise our operational coordination and thus ensure the improved safety of the citizens of Thuringia,” explains Thomas Quittenbaum, Vice President at the Thuringian state police directorate. The integrated communications system is already prepared for the connection to the future nationwide broadband digital radio system for authorities and organisations with security tasks.  Digital transformation “As general contractor, Frequentis has the overall responsibility for the successful implementation of this important project. We are ensuring that all components of the operations and control centre system interact perfectly." "With the commissioned technologically mature, highly available, and secure solution, we are supporting the digital transformation of the state police of the Free State of Thuringia,” says Marcel Haar, Managing Director Frequentis Germany.  With this contract, Frequentis further expands the company's pioneering market position: police organisations in more than half of all German federal states already rely on the innovative technological and conceptual capabilities of the global corporation.

Frequentis marks the debut of its LifeX3020 solution in Southeast Asia, improving emergency call handling and response coordination across three major centres and nationwide blue light agencies. This effort supports Malaysia’s Next Generation Emergency Services 999 (NG999) project, an upgrade designed to replace the current Malaysian Emergency Response System (MERS999). The initiative underscores Malaysia’s strong commitment to enhancing public safety across the nation. Responses from key agencies Frequentis will install innovative systems in three emergency response centres, the first deployment of its kind in Southeast Asia. These implementations will streamline emergency call handling, enabling quicker and more effective responses from key agencies such as police, fire, maritime, and civil defence services. “This project is an exciting opportunity to apply more than 25 years of expertise in public safety communications,” says Robert Nitsch, Vice President of Public Safety at Frequentis. “LifeX3020 is tailored to meet both current and future needs, ensuring that emergency services throughout Malaysia can provide fast, reliable, and efficient support to those in need.” Setup of 350 workstations Call takers will have improved tools to assess emergencies fast and direct help to the fit agencies The project involves the setup of 350 workstations across key emergency centres, backed by a robust infrastructure designed to enable rapid response across the nation.  With the new platform, call takers will have enhanced tools to assess emergencies quickly and direct resources to the appropriate agencies without delay. This will significantly reduce response times, improving outcomes in critical situations. New benchmark for public safety technology Frequentis partners with local stakeholders to implement this large-scale project, which aligns with Malaysia’s broader efforts to strengthen national emergency services. The NG999 initiative sets a new benchmark for public safety technology in the region by integrating multiple services on a unified communication platform.

Andreas Gerstinger has been working as Safety Manager for Frequentis since 2000 and brings extensive experience and outstanding achievements in the field of system safety. He has made a decisive contribution to establishing and spreading the safety culture throughout the entire Frequentis Group and regularly shares his expertise in conference papers, university lectures, and international working groups in the area of safety. This is his first award by the ISSS. Safety-critical systems “It is a great honour for Frequentis for an employee to be receiving an award from the International System Safety Society for the fifth time. This underscores our high level of expertise in the area of safety and shows that it is also highly valued internationally,” says Norbert Haslacher, CEO Frequentis. “Due to our daily work with safety-critical systems, system safety is an essential element of our company culture. Our employees perform excellently in this area, and we are delighted that this is also recognised by experts.” Member of the ISSS For Frequentis, Gabriele Schedl, Director Safety Management, also received this award in 2019. She was also recognised twice as Safety Manager of the Year (2014, 2022), Werner Winkelbauer as Safety Engineer of the Year in 2022. As an international provider of communication and information systems for control centres with safety-critical tasks, Frequentis has been a member of the ISSS since 2000. The international non-profit organisation founded in 1964 in California connects and supports safety experts around the globe. Their members include large businesses, educational institutions, and various prestigious organisations. At its annual conference, which took place in Minneapolis this year, awards are presented in various categories. The International Safety Award recognises people and organisations for outstanding achievements or performance of special service in the advancement of the discipline of system safety in a country other than the USA.