Visitor management systems

Playhouse Square is a jewel of Northeast Ohio. Thousands of people live, work, and visit the area. “We want to make sure whoever the resident is, whoever the visitor is, they’re having the same great experience day in and day out,” said Nathan Kelly, President of Playhouse Square Real Estate. ROSA Safety is part of that experience. Last October, ROSA, a remote observation security agent, moved into Public Square. Equipped with AI technology, ROSA never blinks and can issue verbal warnings to deter criminal activity in real time. Now, the high-tech cameras are expanding to Playhouse Square. “The new cameras will be mounted to be able to look at all areas around Playhouse District more discreetly,” added Kelly. Real-Time Crime Center The combination of high-tech cameras, as well as dedicated police officers assigned to Public Square Developed by Robotic Assistance Devices (RAD), these cameras are linked to Cleveland’s Real-Time Crime Center, but they are also monitored by Downtown Cleveland Inc. ambassadors in their headquarters from 7 a.m. until midnight. Ed Eckart, Senior Vice President of Operations at Downtown Cleveland Inc., said that the combination of high-tech cameras, as well as other security measures like dedicated police officers assigned to Public Square, has led to a significantly improved environment. Drop in crime rates “Both the statistics bear that out but also the feedback we’re getting from residents, visitors, property owners, they have shared with us that the environment here is noticeably better, ” added Eckart. While specific crime statistics for Public Square are not available, Eckart said there is a 12% decrease in serious crimes in the area and a 34% drop in crimes like car break-ins in the surrounding neighbourhoods. Smart camera network “Our goal is to have a network of these smart cameras throughout all of downtown,” he says. By spring, there are expected to be a dozen cameras operating, all of which will be monitored from the Downtown Cleveland Inc. headquarters. Two extra cameras will be placed in Public Square and four at North Coast Harbor.

Advanced Data Risk Management (ADRM), a provider of data-driven risk management solutions, proudly announces the launch of the innovative DEFENDER Managed Services Platform. The patented DEFENDER platform is currently in use across ADRM’s managed services client sites, improving, overseeing, and maintaining the reliability of their security systems. DEFENDER platform As a managed services provider, ADRM is entrusted with the critical task of managing and optimizing the IT infrastructure, software systems, and edge devices for a variety of clients on a global scale. The DEFENDER platform excels in the managed services sector by ensuring the seamless operation of integrated electronic security systems, including video management, access control, intrusion detection, key control, and visitor management systems. Proactive management  This platform provides a comprehensive view of the security environment’s performance and health DEFENDER marks a significant advancement in the managed services space. This platform provides a comprehensive view of the security environment’s performance and health, delivering real-time events, metrics, and alerts. This functionality allows for proactive management of system components, predicts issues, mitigates risk, and significantly enhances the robustness and resiliency of networks and systems. Streamlined access The platform also manages abstract components, such as system licenses, support agreements, software packages, inventory, maintenance tasks, projects, proposals, meeting notes, and support tickets, facilitating streamlined access to pivotal information for both the ADRM Team and clients. DEFENDER also tracks installation projects and scores vendor, software, and product performance worldwide! Valuable insights Dan O’Neill, President and CEO of ADRM, stated, “DEFENDER is a significant differentiator for ADRM in the managed services space." "This powerful platform provides valuable insights into the health of our client’s environment and equips users to take proactive measures to ensure all systems and components are optimized." Matt Isgur He is supported by ADRM’s diverse team who are experts in IT, systems engineering, security operations DEFENDER’s chief architect is Matt Isgur, who was responsible for Massachusetts Institute of Technology’s electronic security systems for 15 years.  He is supported by ADRM’s diverse team who are experts in IT, systems engineering, security operations, emergency management, system integration and managed services. An essential hub Matt Isgur, ADRM CTO, reflecting on his past role as an end-user, notes, "Managing data from various sources can be a significant challenge." "It is essential to transform complexity into clear, actionable insights, and this is where DEFENDER excels, by utilizing proprietary algorithms to spot trends and address system health proactively. DEFENDER is more than a monitoring tool; it is an essential hub for all components of a security infrastructure." Peak performance In an era where system integrity is of utmost importance, the DEFENDER Managed Services Platform by ADRM emerges as a forward-thinking solution, ensuring the resilience and protection of essential systems across vast global networks.  It offers a unified perspective on system health, alerts, and monthly reports, ensuring the peak performance of clients’ security systems.

dormakaba announces that it is expecting to report a significant increase in reported operating profit (EBIT, Earnings before interest and taxes) and net profit for the first half-year 2024/25 for the period ending 31 December 2024 relative to the period ending 31 December 2023.  Net sales and adjusted EBITDA margin are expected to be in line with 2024/25 full-year guidance. Profit hike The significant increase in reported operating profit and net profit is attributable to lower restructuring costs and goodwill amortisation as well as the sale of a site in Montreal.  Financial results for the first half-year as of 31 December 2024 will be reported on 25 February 2025 after approval by the Board of Directors.

As the backbone of community welfare, healthcare facilities cater to crucial public needs from emergency care to specialised medical treatments, and due to its position as a significant facet of the world's critical infrastructure, the healthcare sector faces a multitude of challenges in ensuring patient and visitor security, managing high traffic, and safeguarding sensitive data. Medical sites, such as large hospitals and urgent care clinics, see a wide variety of patients, medical staff, administrative teams, and visitors throughout the day. In addition to protecting patients, visitors, and staff, healthcare environments must protect medical and patient data, ensure immediate response to urgent medical events, and maintain 24/7 operations. Security challenges   Cloud-based solutions have made their mark on healthcare security, offering unparalleled scalability Addressing the security challenges presented by 24/7 availability and high patient and visitor traffic calls for a merging of technology, processes, and security strategies that go beyond what a typical security infrastructure would look like.  Cloud-based solutions have made their mark on healthcare security, offering unparalleled scalability, accessibility, and integration capabilities. These advancements address the multifaceted demands of healthcare organisations, ensuring seamless around-the-clock operations while prioritising patient care and safety.  Enhancing operational efficiency to save lives Cloud-based access control solutions have revolutionised how healthcare security professionals approach collaboration within medical facilities. These solutions offer unparalleled accessibility and insight into patient and visitor security information and access logs, improving coordination among security teams and leading to more accurate monitoring and response to developing medical events. By managing and operating access control solutions via the cloud, healthcare facilities can implement effective physical security measures while ensuring seamless collaboration among staff to deliver the highest medical care possible to patients across facilities.  Physical access controls Cloud-based access control systems allow users to securely access and manage physical access controls Cloud-based access control systems allow multiple users to securely access and manage physical access controls and visitor management data simultaneously, enabling them to keep track of patient movements as they are transferred throughout the facility or between different facilities. For larger hospitals or medical campuses with multiple facilities hosting access controls via the cloud empowers users with the ability to find patients and patient data in an instant, as well as opening the door to collaborate with teams separated by long distances, ensuring all team members have access to the information they need to continue saving lives. Scaling the way to top-notch care Healthcare institutions are constantly growing and changing in response to evolving industry regulations and standards, and the access control solutions these organisations rely on should be able to scale to meet their changing needs. To ensure their access control systems can keep up with these growing demands, healthcare security professionals can invest in access control solutions hosted in the cloud to avoid the tedious hardware constraints that come with traditional on-premises solutions. Cloud solutions offer significant levels of scalability, enabling healthcare organisations to adjust their storage requirements and computing resources based on changing requirements on the fly. This capability for flexibility ensures users can manage large amounts of data without significant upfront investments in hardware. Cloud-based access control solutions Cloud-based access control solutions provide healthcare organisations with the flexibility they need to expand their access In addition to compliance with changing regulations, cloud-based access control solutions provide healthcare organisations with the flexibility they need to expand their access control platform across a growing campus or multiple buildings. Larger healthcare facilities typically consist of multiple sites of varying sizes across diverse landscapes, each with distinctive security needs.  Systems hosted in the cloud provide scalability and flexibility for user organisations, allowing security teams to modify or expand upon their security infrastructure as needed without spending on costly new hardware. This adaptability is crucial for helping address varying risks over multiple sites, providing security personnel the flexibility they need to ensure patient safety over long distances. Ease of use for security teams To truly understand the value of a cloud-based access control system, healthcare security professionals must consider the long-term savings and ROI these solutions provide by bolstering operational efficiencies and enabling unprecedented scalability.  These systems ensure compliance with changing standards and deliver a simplified user experience across platforms, prioritising security and ease of use for security teams across the healthcare sector.

It’s no secret that the data security sector is constantly changing. It has an annual CGR of about 12.3%. Future trends in data security Much of this has to do with the rise of cybercrime in recent years, with reports showing that cyberattacks happen as often as every 39 seconds. To combat the growing rate of cybercrime, data security has been on the rise. As we journey further into this era, it becomes evident that a spectrum of significant trends is molding the future of data security. This exploration delves into a selection of these trends, unraveling their importance and the potential implications they carry  1. AI security tools will increase  Artificial Intelligence is also being used in the development of smart attacks and malware The introduction of Artificial Intelligence in the data security industry brought significant changes, especially in cybersecurity. AI has been the golden standard for face detection, natural language processing, automated threat detection, and automated security systems. Additionally, Artificial Intelligence is also being used in the development of smart attacks and malware, bypassing even the latest security protocols in data control. And as time progresses, AI security tools will flourish and dominate the scene. Let’s take a more in-depth look at three of the top AI security tools. Targeted attack analysis tool  Manufacturers utilise targeted attack analysis tools to uncover targeted and stealthy attacks. Artificial Intelligence can be applied to the program’s capabilities, processes, and knowledge. For instance, Symantec launched this tool to combat the Dragon 2.0 attack in 2022. The phishing attack reprimanded multiple energy companies while trying to gain access to their operational networks. Targeted Attack Analysis Tools can analyse incidents and look for similarities from previous situations. They also help detect suspicious activities and collect all the necessary data to determine whether a specific action is malicious. Intercept X tool  Results from the Intercept X Tool feature high accuracy and a low false positive rate Sophos, a British security hardware and software company, launched the Intercept X Tool. It engages a neural network that records and analyses data like a human brain. Sophos’ Intercept X Tool can extract features from a single file and perform a deep analysis. It detects malicious activities within 20 milliseconds. Plus, it’s also trained to work on bi-directional sharing and real-world feedback of threat intelligence. Results from the Intercept X Tool feature high accuracy and a low false positive rate.  IBM Watson Technology  IBM’s QRadar Advisor uses IBM Watson Technology, a unique AI tool for fighting cyber attacks. Artificial Intelligence can auto-investigate activities and indicators for potential exploitation or compromise. With cognitive reasoning, IBM Watson Technology can present critical insights to accelerate the response cycle. Security analysts can utilise this technology to search for threat incidents, reducing the risk of letting them fly under the radar. 2. Blockchain as a security solution  It guarantees no points of failure or hackable entrances that can expose datasets inside the system Blockchain is a type of distributed ledger technology (DLT) that aims to establish trust within an untrusting ecosystem. Today it’s one of the most robust cybersecurity technologies in the industry. Blockchain utilises a decentralised ledger system, but your team members can still gain access to transparent information in the cloud. Members can also record, pass along, and view necessary transactional data in the blockchain. The entire blockchain process maintains data integrity within the system while establishing trust among team members. It guarantees no points of failure or hackable entrances that can expose datasets inside the system. Cybersecurity, biometrics Cybersecurity primarily benefits from these features because blockchain can create a secure and robust wall between data and hackers. On top of that, blockchain ledgers can include biometrics like fingerprints and retina scans. These prevent hackers from accessing any private data. Because blockchain is decentralised, it also limits hackable data. Together with the technology’s record-keeping system, each node is provided insight into data manipulation exposing real-time cybercrime attempts.  3. Increased and widened access control  Without access control, expect your company to be open to security issues, including theft, data loss, and breach of data Access control is critical in data security. More than a valuable security tool, business leaders can use access control to regulate people accessing any given resource. A company with an IT security setting can control who has the liberty to edit certain files. One of the primary goals of access control is to minimise threats or attacks to organisations and businesses to keep people and data secure. Without access control, expect your company to be open to security issues, including theft, data loss, and breach of data protection laws. Benefits The benefits of increased and widened access control include: Identifying who can access and control your data at specific time intervals. Protecting data from overwriting, accidental deletion, and malicious intent. User permissions that can be readily changed. Compliance and regulation with data privacy laws. Central management of access to data through a reporting portal or a dashboard.  Multi-factor authentication Access control comes in various types and systems, so it’s critical to know the features of what you’re looking for. The most common type is multi-factor authentication or MFA. It involves multiple steps before logging in, requiring the user to enter other relevant information besides the password. Some other examples of information include biometrics, answering a security question, or entering a code sent to the user’s email address. Two-factor authentication, role-based access control Two-factor authentication further prevents unauthorised entries that can result in unnecessary data possession Two-factor authentication further prevents unauthorised entries that can result in unnecessary data possession.  Another type of access control is role-based access control. In this setup, only one individual can set up access guidelines and grant permissions to specific team members within an organisation. 4. Greater use of the zero-trust security model  The zero-trust security model is a framework that requires every user within and outside the organisation to undergo authentication, authorisation, and validation. These are all essential to ensure proper security configuration before access is granted to the company’s applications and data. A zero-trust model assumes that anyone can cause data breaches and that a traditional network edge is not taken into effect. Moreover, it addresses the following modern-day challenges: Hybrid cloud environments. Security of remote workers. Ransomware threats.  This framework utilises the combination of multiple advanced technologies, including:  A risk-based multi-factor authentication. Endpoint security.  Identity protection.  Cloud workload technology.  The zero-trust model uses all these innovative tools for system identification, user verification, access consideration, and system security maintenance. Constant validation and monitoring Enforcing strict policies and compliance with data privacy laws are also essential Additionally, it also considers data encryption, email security, and asset verification before establishing connections with applications. The architecture of a zero-trust framework requires constant validation and monitoring of the users and the devices they are using. Enforcing strict policies and compliance with data privacy laws are also essential. More importantly, the zero trust architecture requires all organisations to be aware of all their available services and accounts to gain complete control of data handling and manipulation. 5. Increased privacy regulations  Privacy regulations and policies guide organisations in proper data control, handling, and security. These policies guide organisations in proper data control, handling, and security. As a responsible business owner, you must comply with these regulations to avoid legal issues. With cybersecurity attacks becoming common, expect increased and stricter privacy regulations to be released in the next few years. While current policies are still taken into effect, various modifications and adjustments will occur to compete with the rising numbers of data breaches, thefts, data loss, and more.  California Privacy Rights Act (CPRA) Currently, the California Privacy Rights Act (CPRA) is the most comprehensive legislation on state data privacy. It only started to take effect on January 1, 2023. The CPRA introduces the following principles: Broad individual consumer rights. Significant duties of people who need to collect sensitive and personal information. Additional definitions of data privacy and security. An individual’s duties include releasing information about data collection to concerned data subjects and proper access, correction, and deletion of information. Final thoughts  2023 is a big year for data security. Trends such as increased adoption of zero-trust policies, a greater reliance on AI security tools, and the implementation of blockchain as a security solution are all things we expect to see shortly.  Staying up-to-date with these trends is important for keeping your business current and ensuring that you’re adhering to new and changing regulations. Doing so can give you an edge over the competition and keep you out of legal hot water.

Daniel May of Consort reviews the integration of access control systems in healthcare settings, outlining the benefits and key considerations decision-makers must make throughout product specifications.  From patient safety and traversal to the protection of sensitive data and pharmaceuticals, healthcare environments are faced with several operational challenges. And where security remains at the forefront of decision-making, modern access control systems may often hold the answers. Physical security systems Hospitals in particular have developed into multi-faceted spaces that house hundreds to thousands of patients, staff and visitors at any one time. In England for example, research has found in the three months leading to June 2023, an average of 44,626 people visited major hospital A&E departments each day, with over 16 million attendances typically recorded over the course of a year-not to mention an additional nine million logged at other minor units. For any building, this level of sustained footfall can request severe security difficulties For any building, this level of sustained footfall can invite severe security tests. With that, the need to deploy effective physical security systems in healthcare is clear. And so, as access control continues to become more readily adopted and new products enter the market, decision-makers are reminded to consider the requirements of their building, ensuring they select the solutions most suited to their settings and budget. Security controlled Patient safety will always remain the top priority in healthcare settings, and where matters of health and social care come into question, a diverse set of professional regulatory bodies are tasked with setting and maintaining high standards. When it comes to healthcare premises specifically, patient security and perimeter security often come hand in hand and are amongst the most pressing of challenges that decision-makers must face. To help address operational planning and potential design concerns in the NHS, the Health Building Note (HBN), provides general design guidance for healthcare buildings under HBN 00-01-citing the use of access control measures as a way of maintaining security and protecting the safety of patients, staff and visitors. Use of access control Hospital buildings control varied levels of access for a number of security purposes Hospital buildings, for example, must control varied levels of access for a number of operational and security purposes. Routine scenarios exist where vulnerable patients are under monitoring and thus refrained from exiting the premises for their own safety, while at the same time, permitted staff must be able to reach their patients and medicines when required. For this, the use of access control is key. Equally, access credentials can also help management teams keep track of those who may be entering or exiting rooms with equipment and pharmaceutical supplies, deterring any unwanted visitors and opportunists in the process. Incorporation of access control systems On a similar note, regulations have set a minimum standard for how personal data should be stored and managed in healthcare environments, giving decision-makers an added responsibility to regulate staff-controlled areas with patient medical records. While instances of personal data breaches are rare, healthcare facilities and professionals are at legal risk should confidential data be found misused or missing. As such, the incorporation of access control systems has become essential in keeping data storage areas secure, with intuitive online systems capable of permitting access to staff with the correct credentials while simultaneously tracking who has requested clearance at digital entry points. HBN guidance Healthcare experts are better fitted to control the sheer volume of people entering and exiting To function effectively, healthcare facilities must always be perceived as safe places by the people who reside within them, and as HBN guidance implies, a unified physical security system can help address key safety and security concerns while enhancing patient and staff experience. Opportunely, access control systems are more accessible and adaptable than ever and combine several technologies such as mechanical locks and automatic doors with electronic access credentials in the form of smartphone apps, badge readers and biometric scanners.  By integrating these systems into the building’s existing infrastructure, healthcare professionals are better equipped to control the sheer volume of people entering and exiting the premises without impairing the general flow of movement and coordination around the facility. Better by design Despite the clear benefits offered to healthcare facilities, there are a number of considerations to be mindful of when choosing an access control solution. Poorly implemented systems can have an adverse effect on security and functionality - quickly costing healthcare organisations time and budget to rectify and replace the inadequate products that don’t meet the building’s requirements. For that reason, decision-makers and design teams are reminded that there is no single solution that fits all healthcare buildings. As such, it’s crucial for decision-makers to understand the systems that are being put in place throughout each of the touchpoints in their facility. Clear collaboration is required during periods of specification, where together, teams can ensure the selected product works on all angles, from meeting fire safety and sustainability standards to aesthetics and scalability. Modern access control products Scalability is a key area that decision-makers must review when selecting access control systemsFrequently overlooked, scalability is a key area that decision-makers must review when selecting access control systems. Such is their diverse nature; healthcare facilities can often change and develop as years go by, and by selecting a system that facilitates growth, such as a cloud-based solution-security and efficiency is long-established. While modern access control products are known for seamless integration, there are some systems that may restrict the ability to use different vendors throughout the remainder of the building’s infrastructure. This, in effect, causes a monopolisation of products throughout the estate, which can have an adverse effect on growth by increasing costs and reducing the levels of service associated with the security system already in place. Improve security and safety A scalable and reliable access control system will continue to improve security and safety by adapting to a building’s new requirements-and all while having minimal impact on its operational network.  And so, while technology will no doubt continue to influence and transform the access control market, healthcare facilities and their professionals must continue to remain educated on their own systems, ensuring they have the best options in place to keep their patients, staff and visitors safe and secure for years to come.

Companies at GSX 2023 emphasised new ways that technologies such as artificial intelligence (AI) and the cloud can address long-standing issues in the security market. Among the exhibitors at the event in Dallas were companies seeking creative ways to apply technology, lower costs, and make the world a safer place. Reflecting on the exhibition, here are some additional takeaways. Expanding AI at the edge  i-PRO is a company reflecting the continued expansion of edge AI capability in the security market. Today, more than half of the company’s lineup supports AI at the edge so the customer has a wide choice of form factors when seeking to leverage the feature set.  AI processing relay, extended warranty i-PRO is increasing their warranty period from 5 to 7 years, which could be a lifetime warranty in some cases I-PRO also has an “AI processing relay” device that accepts non-AI video streams and applies edge analytics. AI has progressed from a high-end technology to a feature available in a variety of cameras at different price points. i-PRO is also increasing its warranty period from 5 to 7 years, which could be a lifetime warranty in some cases depending on a customer’s refresh schedule and lifecycle management. Active Guard, MonitorCast The company’s video management system (Video Insight) is continuing to build new features including “Active Guard,” an integrated metadata sorter. Their access control platform, MonitorCast, is a Mercury-based solution that is tightly integrated with Video Insight. Their embedded recorders now have PoE built in.  “We can move at a faster pace to fill out our product line since leaving Panasonic,” says Adam Lowenstein, Director of Product Management. “We can focus our business on adapting to the market.” Emphasis on retail and other verticals  Shoplifting is a timely issue, and retail is a vertical market that got a lot of attention at GSX 2023. “We see a lot of retailers who are primarily interested in protecting employee safety, but also assets,” says Brandon Davito, Verkada’s SVP of Product and Operations. “Shrinkage is a CEO-level priority.”  “Retailers are getting more engaged with security posture, instead of letting perpetrators walk,” Davito adds. Intrusion detection Verkada has an intrusion product that will notify a central station if there is an alarm On the alarm side, Verkada has an intrusion product that will notify a central station if there is an alarm, and operators can review videos to confirm the alarm. Other capabilities seeking to discourage trespassers include sirens, strobes, and “talkdown” capabilities.  International expansion Verkada continues to expand internationally with 16 offices in all, including Sydney, Tokyo, and London. The core value proposition is to enable customers to manage their onsite infrastructure more simply, including new elements such as PTZ cameras, intercoms, and visitor management. Verkada emphasises ease of use, including a mobile application to allow access to be managed across the user base. Forging partnerships “We are committed to the channel and industry, and we continue to build relationships and expand our reach,” says Davito. Among the industry relationships is a new partnership with Convergint, which was hinted at during the show and announced later the same day. They are also expanding their partnerships with Schlage, Allegion, and ASSA ABLOY.  Working with other verticals They offer new features for K -12 schools, and a new alarm platform is easier to deploy and manage Verkada has also found success across multiple other verticals, notably healthcare, where they integrate with an electronic medical records system. They offer new features for K-12 schools, and a new alarm platform is easier to deploy and manage. They are integrating wireless locks to secure interior doors in schools, looking to secure the perimeter, and installing guest management systems. Transitioning the mid-market to the cloud  Salient is squarely focused on the “mid-market,” a large swath of systems somewhere between small businesses and enterprise-level systems. Pure cloud systems are not as attractive to this market, which has a built-out infrastructure of on-premise systems. Adding a camera to an existing system is easier and less expensive than tying it to the cloud. Benefits of cloud It’s a market that may not be ready for the pure cloud, but there are benefits to be realised from adding a cloud element to existing systems. “We are continuing to augment our premise-based solutions with added cloud capabilities and flexibility,” says Sanjay Challa, Salient’s Chief Product Officer.  The feedback Salient hears from their customers is “I want to own my data.” The hybrid cloud approach offers the right mix of control, flexibility, and unit economics. Cloud add-on capabilities We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive" Cloud add-on capabilities include bringing more intelligence about system operation to the user via the cloud. Over time, Salient expects to sell more cloud-centric offerings based on feedback from integrators and customers. “We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive over time,” says Challa.  Vaidio AI technology Salient seeks to be a transition pioneer to help customers realise the path to the cloud. Their approach is “crawl, walk, run,” and helping customers make the transition at each stage. Salient has added AI to its product offering, incorporating Vaidio AI technology from IronYun into a powerful suite and broad array of on-premise analytics, which are gaining traction. The seamless approach makes it easy for customers to embrace AI analytics, although Salient remains broadly committed to open systems. Addressing ‘soft’ features for integrators AMAG is in the process of enhancing its product line with the next generation of access control panels. However, “product” is just part of the new developments at AMAG. In addition to “hard” features (such as products), the company is looking to improve its “soft” features, too; that is, how they work with the integrator channel. Integrator channel Rebuilding a process to make your organisation more efficient, is relatively easy; it just takes a lot of persistence" “We have the depth of our legacy customer base we can learn from, we just need to close the feedback loop quicker,” says Kyle Gordon, AMAG’s Executive Vice President of Global Sales, Marketing, and commercial Excellence, who acknowledges the value of reinstating face-to-face meetings after COVID. “We are laser-focused on nurturing our integrator channel,” he says.  “Developing new features takes time, but rebuilding a process to make your organisation more efficient, that’s relatively easy; it just takes a lot of persistence,” says Gordon. More cohesive internal communication is another useful tool, he says.  Disrupting the cloud based on price  Wasabi is working to make cloud applications less expensive by offering a “disruptive” price on cloud storage, $6.99 per terabyte per month (80% less than hyperscalers). Contending “hyperscalers” like AWS are charging too much for cloud storage, Wasabi is using its own intellectual property and server equipment co-located in data centres around the world. Wasabi sells “hot cloud storage,” which refers to the fact that they only have one tier of storage and data is always accessible. In contrast, a company such as AWS might charge an “egress fee” for access to data stored in a “colder” tier.  Cloud storage “We saw that several video surveillance companies had not yet adopted cloud storage, and we saw an opportunity to make it easy to use,” said Drew Schlussel, Wasabi’s Senior Director of Product Marketing. “We just install a little bit of software that allows them to store data in the cloud and bring it back from the cloud.” Performance, protection (cybersecurity), and price Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies such as Genetec and Milestone. Emphasising performance, protection (cybersecurity), and price, their data centres are certified to SOC 2 and ISO 27001 standards.  Faster throughput for weapons detection Xtract One is a young company focusing on weapons detection in a time of accelerated concern about gun issues post-COVID. Founded in Canada and based on technology developed at McMaster University, Xtract One has found a niche in providing weapons detection at stadiums and arenas. These customers already have budgets, and it is easy to shift the money to a newer, faster technology. Madison Square Garden in New York City is among its customers.  Cost savings solution Xtract One can increase throughput to 30 to 50 people per entrance per minute (compared to 5 to 6 people per minute when using metal detectors). The solution doesn’t require anyone to empty their pockets and the system alarms on items beyond guns and knives. Using Xtract One allows customers to reduce the number of screening lanes and security staff, providing additional cost savings, all while getting fans through the screening process in half the time. Purpose-built sensors The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties In addition to stadiums and arenas, Xtract One, formerly Patriot One, is also getting “inbound” interest from schools, hospitals, manufacturers, and other verticals that makeup 50% of their business. “We’re on a rocket ride, mainly because the weapons issues are not going away,” says Peter Evans, CEO and Director at Xtract One. The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties, all correlated by an AI engine.  Providing early warning of violence ZeroEyes is another company focused on weapons detection. Their AI gun detection system works with video images to identify if someone is “brandishing” (carrying) a weapon. In other words, the system does not detect concealed weapons. Identifying someone carrying a weapon provides early warning of a possible violent act. Increased response with AI-enables images Images are identified by AI and sent to a monitoring centre where a human confirms the image before contacting first responders. Knowing the location of a shooter enables staff to lock entry points, move people to safety, and direct first responders. The company was founded to leverage existing camera views to stop mass shootings and gun violence by reducing response times. 

Casinos offer several attractive applications for LiDAR, including security and business intelligence. Using laser sensors, the technology can replace the use of surveillance cameras. For casino security, LiDAR can track player movement and provides complete coverage and accuracy that have not been achievable by surveillance cameras. Massive coverage areas can save on costs of sensor deployment versus other technologies. LiDAR and its applications LiDAR is a method for determining ranges by targeting an object with a laser and measuring the time for the reflected light to return to the receiver. LiDAR sensors emit pulsed light waves into a surrounding environment, and the pulses bounce off surrounding objects and return to the sensor. The sensor uses the time it took for each pulse to return to the sensor to calculate the distance it travelled. LiDAR is commonly used in markets such as robotics, terrestrial mapping, autonomous vehicles, and Industrial IoT (Internet of Things). Today, casinos offer a lucrative emerging market for technology. LiDAR tracking enables casino operators to understand the guest path, journey, queue time, count Crowd management LiDAR can contribute to a casino’s guest experience by counting people at doors or in sections of the gaming floor to provide intelligence about crowd size to track occupancy. LiDAR tracking enables casino operators to understand the guest path, journey, queue time, count, and other statistical information by comparing previous time frames to current occupancy levels. This approach allows them to understand digital media advertisement and experience placement. Aid in advertisement “Inside a casino, sensors are deployed like surveillance cameras,” says Gerald Becker, VP of Market Development & Alliances, Quanergy. “But instead of security, they are used to provide anonymous tracking of all people walking through the gaming floor. We can get centimetre-level accuracy of location, direction, and speed of the guests. With this data, we can access the guest journey from the path, dwell count, and several other analytics that provides intelligence to operations and marketing to make better decisions on product placement or advertisement.” Quanergy Quanergy is a U.S.-based company that manufactures its hardware in the USA and develops its 3D perception software in-house. Quanergy has various integrations to third-party technology platforms such as video management systems (VMSs) in security and analytics for operational and business intelligence. Perimeter security Sensors can be mounted to a hotel to monitor for potential objects being thrown off the hotel LiDAR is deployed in both exterior and interior applications. For the exterior of a casino or resort, sensors can be mounted to a hotel to monitor for potential objects being thrown off the hotel, or people in areas where they should not be. For example, they can sense and prevent entrance to rooftops or private areas that are not open to the public. Some clients install sensors throughout the perimeter of private property to safeguard executives and/or a VIP’s place of residence. Flow tracking and queuing capabilities Tracking crowd size can initiate digital signage or other digital experiences throughout the property to route guests to other destinations at the property. It can also help with queue analysis at the reservation/check-in desk or other areas where guests line up to tell operations to open another line to maintain the flow of guests passing.  Flow tracking and queuing capabilities help casino operators to understand which games groups of customers frequent and allow for the optimisation of customer routing for increased interaction and playtime on the casino floor, quickly impacting the financial performance and return of the casino. No privacy concerns  LiDAR provides a point cloud; its millions of little points in a 3D space create the silhouettes of moving or fixed objects The main hurdle right now is market adoption. LiDAR is an emerging technology that is not so widely known for these new use cases, says Becker. “It will take a little bit of time to educate the market on the vast capabilities that can now be realised in 3D beyond traditional IoT sensors that are available now,” he comments. One benefit of LiDAR is that it poses no risk of personally identifiable information (PII) and therefore no privacy concerns. No PII is captured with the technology. Cameras can capture images and transmit them over the network to other applications. However, LiDAR provides a point cloud; its millions of little points in a 3D space create the silhouettes of moving or fixed objects. IoT security strategy There is a lot of interest from surveillance and security to include marketing and operations, says Becker. “LiDAR will become a part of the IoT security strategy for countless casinos soon. It will be common practice to see LiDAR sensors deployed to augment existing security systems and provide more coverage.” Also, the intelligence gained with the accuracy of tracking guests anonymously provides peace of mind to the visitors that they are not being singled out or uniquely tracked but provides valuable data to the casinos that they have not been able to capture before. “This will help them maximise their operations and strategy for years to come,” says Becker.

Newer facial recognition systems are scalable and provide more accurate results, and the end-user selects the parameters of system performance to suit their own application needs. “We have developed algorithms that can be optimised in various compute environments, whether in a small chip inside an edge device or on a large server device,” says Ido Amidi, Oosto’s Vice President of Products and Business Development. “It all depends on client needs. We can do it all without giving up performance. There is no significant loss in performance across various platforms.” The system’s “containerised environment” operates efficiently in a customer’s IT architecture. Facial recognition implementation Oosto, formerly AnyVision, was founded in 2016 based on deep learning research into facial recognition. The focus has been on how to use face recognition to identify people in real-world scenarios. Products began coming to market in 2017, targeting verticals that involve a need to identify “bad actors” or very important people (VIPs). The implementation of the technology involves the software operating in an on-premise appliance or server The most common implementation of the technology currently involves the software operating in an on-premise appliance or server, with inputs coming from cameras at the edge and outputs going to a network video recorder or access control system. As concepts of the Internet of Things (IoT) trickle down into the security marketplace, edge-based deployments will become more common, supplying real-time actionable information, and avoiding a flood of unstructured video data. Ethical recognition Oosto helps users deploy, set up, and calibrate the system; then, it is managed by the customer based on their needs. Privacy features are built into the system, part of the company’s commitment to “ethical” facial recognition.  The technology, in general, has changed a lot since early implementations a decade or so ago failed to perform as promised. Expanded capabilities are fueled by developments in deep learning. Privacy features Facial recognition can help end-users identify people of interest but is specifically designed not to violate anyone’s privacy. There are no databases or watch lists involved; the user typically compiles their selection of “bad actors” against which facial recognition algorithms can be compared. While Oosto provides a valuable tool, the end-user customer decides how to deploy that tool in their business, says Amidi. Oosto's “liveness detection” deploys algorithms to analyse images from video and/or 3-D cameras Liveness detection Recently, Oosto has adapted the approach to provide access control; too, including “liveness detection” that deploys algorithms to analyse images from video and/or 3-D cameras to ensure a presented face is not a printed image or mask.  Their latest software release is a single platform aimed at recognising and providing insights into how people behave in physical spaces. New functionality includes the ability to detect unknown individuals entering restricted areas. Neural net algorithm Improved facial recognition functions well even for those wearing masks. A new neural net algorithm improves accuracy when identifying those wearing masks and the system can alert if a person is not wearing a mask (to aid compliance). Expanded video forensics features, designed to expedite investigations, include an ability to do in-depth searches on captured video related to body attributes, colour of clothing, etc. Recognition algorithms How well can Oosto recognise a face among 20 different people on a casino floor? It all depends on variables, such as the number of people, lighting, and angle of view, image quality, and even networking issues. Recognition algorithms are “trained” using data collected from real-world use cases; training takes place in the lab environment. The system can adapt to various lighting conditions, such as in a glass-enclosed lobby in the morning versus in the afternoon. As people enter an area, they may be looking down at their smartphones, for instance, which would mean some of their faces would not be in view. Such variables impact accuracy. Test requirements of a system apply to each specific customer and can be adjusted and tweaked as needed Customisable system Each customer must decide their parameters regarding how to best use the system, with the fewest acceptable number of false alerts, in real-time, and using existing infrastructure. Test requirements of a system apply to each specific customer and the system’s sensitivity and other operational factors can be adjusted and tweaked as needed, including at any time after a system has been installed. Meeting specified application “No customer is alike, so the needs of each customer’s system are unique,” says Amidi. For example, some situations might have a higher tolerance for false alarms, such as when there is an operator available who can make the final decision on whether a face matches. In other situations, such as when there is a missing child, false alerts are a bigger problem, and rapid response is especially of the essence. “What we give customers out of the box applies to any scenario, and customers can tweak the system with the click of a button to meet a specific application,” says Amidi. “We empower our customers to understand the pros and cons so they can react in real-time.” Identity management Oosto can help to enhance the customer experience by identifying important customers Oosto sells through systems integrators and has a partnership program with more than 150 integrators worldwide certified to manage and install systems. Oosto targets Fortune 500-size companies in financial services, gaming, and retail. The system helps to create a safe environment that is devoid of any “bad actors.” Alternatively, Oosto can help to enhance the customer experience by identifying important customers that warrant special treatment. The system also can provide an alert if any unauthorised person enters a restricted zone; that is, anyone who is not an employee, a registered visitor, or a contractor. Understanding technology In many parts of the world, facial recognition is widely accepted and used for applications such as payment and access control. Anxiety about technology, especially in the United States, is based on a lack of understanding. The public needs to “be better educated” on the subject, and Amidi expects the technology to become more socially accepted over time. “It’s a tool, and it needs to be supervised,” says Amidi. “From a technology perspective, we trust the accuracy. It just needs to be better explained.”

Located in Petrópolis, RJ, the Imperial Museum houses one of the most important collections from Brazil’s imperial period, including the iconic crown of Dom Pedro II. As the nation's pioneering repository of artifacts from the Second Reign, the museum showcases over 300,000 historical items—from museological and archival pieces to rare books—making it a vital resource for researchers and history enthusiasts. With more than 300,000 visitors annually, the museum plays a vital role in preserving the nation’s cultural heritage.  To further enhance security and optimise visitor management, the museum turned to its long-term partner, VIVOTEK, for a cutting-edge surveillance upgrade. Challenge As visitor numbers grew and security demands evolved, the museum required a smarter surveillance system to address key concerns: High-value Artifact Protection: The Crown Room, where Dom Pedro II’s Imperial Crown is displayed, required continuous high-level monitoring. Visitor Flow Management: Real-time tracking was needed to prevent congestion and improve the visitor experience. Intelligent Security Features: Upgrading to AI-powered analytics would provide enhanced intrusion detection, more precise monitoring, and reduced false alarms. Solutions VIVOTEK, the pioneering security solution provider, partnered with ALCA NETWORK to implement an AI-driven surveillance system tailored to the museum’s needs: VSS PRO Video Management System: Centralised control with seamless AI integration enabled precise monitoring and real-time surveillance management. AI-powered Cameras: Installed in key areas, including the Crown Room, these cameras offer 24/7 surveillance with advanced intrusion detection capabilities. 3D People Counting Cameras: Deployed in high traffic zones, these cameras provide real-time visitor flow tracking, offering valuable insights for effective crowd management. Integrated Security Upgrade: The new deployment seamlessly integrated with the existing 88-camera system, enhancing the museum’s security and ensuring comprehensive monitoring of critical areas. Result and customer feedback With VIVOTEK’s advanced AI security solution in place, the Imperial Museum now benefits from robust protection for its most prized artifacts and gained powerful tools for managing visitor flow. The unified VMS and AI-driven analytics provided more accurate monitoring, significantly reducing the risk of false alarms and improving operational efficiency. Claudio Leal, Head of Electronic Security at the Imperial Museum, commented: “Thanks to the partnership with VIVOTEK and ALCA NETWORK, we now have a modern, intelligent security system that not only protects our collections but also helps us better manage the flow of visitors. The real-time data and reports have been incredibly useful for operational planning, and we are more confident than ever in the safety of our artifacts”.

ZeroEyes, the creators of the only AI-based gun detection video analytics platform that holds the full U.S. Department of Homeland Security SAFETY Act Designation, announced that its proactive gun detection and intelligent situational awareness solution has been deployed by Elkhorn Public Schools (EPS) in Nebraska to proactively protect students, teachers, visitors and staff against gun-related threats. Located on the west edge of the Omaha Metro area, Elkhorn Public Schools is a growing K-12 district that educates over 11,000 students annually. Latest addition to security approach The district has deployed ZeroEyes as the latest branch to its broad, multi-layered security approach With 20 school buildings and two new facilities set to open during the next school year, the district is dedicated to accommodating its growing student population.  As part of its commitment to ensuring a secure learning environment, the district has deployed ZeroEyes as the latest addition to its comprehensive, multi-layered security approach. Integration of ZeroEyes’ solution "Our Camera systems have always been valuable for post-incident investigations, but with the integration of ZeroEyes’ solution as a force multiplier, we’re transforming them into a proactive safety solution,” said Brian Kempf, Director of School Safety and Security at Elkhorn Public Schools. “This not only optimises our existing resources, but also gives us the confidence to reassure our students, staff, and families that our cameras are actively working to protect them. Furthermore, ZeroEyes’ Safety Act designation underscores the reliability and rigour of the technology, providing peace of mind that we are implementing a solution that has comprehensively proven its effectiveness." Digital security cameras ZeroEyes' AI gun detection and intelligent situational awareness software layers onto EPS’s existing cameras ZeroEyes' AI gun detection and intelligent situational awareness software layers onto EPS’s existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Centre (ZOC), the industry's only U.S.-based, fully in-house operation centre, which is staffed 24/7/365 by military and law enforcement veterans.  If these experts determine that the threat is valid, they dispatch alerts and actionable intelligence — including visual description, gun type, and last known location — to first responders and school staff as quickly as 3 to 5 seconds from detection. Integrating ZeroEyes “The cornerstone of every school’s mission is to foster a challenging and enriching academic environment that empowers students with the knowledge and skills to become responsible citizens and lifelong learners,” said Mike Lahiff, CEO and co-founder of ZeroEyes. “By integrating ZeroEyes, schools can shift their focus back to that core mission, allowing them to prioritise education over constant safety concerns. I applaud Elkhorn Public Schools for making the safety of its students a top priority, creating a secure environment where learning can truly thrive.”

The City of Centennial, Colorado, operates a state-of-the-art Traffic Management Centre (TMC) to monitor regional traffic conditions. Serving a population of over 108,000, Centennial’s TMC ensures smooth traffic flow, supports city operations such as snow management, and engages the public with initiatives like Centennial 101, which provides residents with a behind-the-scenes look at city departments.  In August 2023, Centennial installed RGB Spectrum’s Galileo® video wall processor to address its operational needs. The city sought a solution that would enable operators to monitor live feeds from 60 CCTV cameras, improve situational awareness, and facilitate content management for real-time operations and training purposes.  The challenge  The Momentum Group provided exceptional service and support throughout the project Centennial’s Traffic Management Centre required a reliable, flexible system capable of displaying numerous video streams simultaneously. Operators needed the ability to monitor critical intersections and road conditions in real-time. Beyond daily operations, the TMC needed a tool to support public presentations and internal reviews, offering intuitive control of the video wall through a desktop interface.  Planning for the new operational centre began in 2021. After evaluating various options, Centennial chose to follow the example of neighbouring Douglas County, which had successfully implemented RGB Spectrum’s Galileo system in its TMC. This decision was influenced by positive feedback on Galileo’s reliability, flexibility, and performance. The city collaborated with the Momentum Group, a nationally recognised and award-winning manufacturer’s representative firm in the Rocky Mountain region. The Momentum Group provided exceptional service and support throughout the project.  “We’ve been very happy with the system reliability and functionality. The Galileo allows us to monitor real-time traffic and engage with the public—all in one powerful platform,” Libby Nordeen, Traffic Management Centre Operator, City of Centennial. Why RGB Spectrum  RGB Spectrum’s Galileo video wall processor met Centennial’s needs on multiple fronts. It offered a seamless solution for monitoring multiple video streams in real-time and allowed operators to move content effortlessly between a desktop interface and the video wall. The city appreciated Galileo’s robust design, which ensures 24/7 reliability, and its scalability to accommodate future operational growth.  Libby Nordeen, Traffic Management Centre Operator, described the decision: “We really liked that Douglas County uses Galileo and has been happy with it. It made sense for us to go with RGB Spectrum to align with our region and ensure seamless communication with other jurisdictions.”  How the City of Centennial uses RGB Spectrum  The Galileo processor also supports Centennial’s broader goals of public engagement and education At the heart of Centennial’s TMC is RGB Spectrum’s Galileo processor, which powers a Planar display that showcases live video feeds from 60 CCTV cameras. Operators, including Nordeen and her team, use the system daily to monitor traffic conditions and enhance citywide situational awareness. This capability has been especially beneficial during inclement weather, allowing snow crews to assess road conditions and prioritise their efforts using live video feeds.  The Galileo processor also supports Centennial’s broader goals of public engagement and education. During events like Centennial 101, a program designed to familiarise residents with city operations, the TMC uses the video wall to demonstrate how the department monitors traffic and supports real-time operations. The ability to move content from the desktop to the video wall enables operators to create dynamic and engaging presentations for visitors and city officials alike.  Looking ahead, Centennial plans to expand the TMC’s capabilities to include enhanced incident management and greater system-to-system communication with neighbouring jurisdictions such as Englewood, Greenwood Village, and Littleton, all of which use the same traffic signal platform.  Results and benefits  Since installing RGB Spectrum’s Galileo video wall processor, the City of Centennial has seen significant improvements in traffic monitoring operations. Operators now benefit from enhanced situational awareness and streamlined decision-making. Galileo’s seamless integration with desktop control has simplified workflows, enabling more efficient management of daily monitoring and presentations.  Libby Nordeen highlighted the system’s impact: “We’ve been very happy with the system reliability and functionality. Galileo allows us to monitor real-time traffic and engage with the public—all in one powerful platform.” The TMC’s enhanced operations provide a solid foundation for future growth. As Centennial expands its capabilities to include incident management and regional collaboration, the Galileo processor will continue to be a cornerstone of efficient traffic monitoring and control. 

Video surveillance has been a dominant factor in the casino market since the 1950s when video replaced the use of elevated walkways that allowed casino security personnel to monitor the gaming floor from above. As technology continues to evolve, we can expect to see more innovative uses of video in the casino market. Beyond video, other technologies are also transforming the casino experience. We asked this week’s Expert Panel Roundtable: How are new technologies impacting the casino surveillance and security market? 

An organisation’s security director manages a staff of security personnel, implements and enforces security policies and procedures, and generally ensures the safety of personnel and visitors to the organisation’s premises. Over the years, the role of security director has expanded to include new disciplines such as cybersecurity. More and more, security directors are also taking a “seat at the table” as integral and critical members of a company’s management team. We asked this week’s Expert Panel Roundtable: How is the job of "security director" expanding, and what is the impact on technology?

There is safety in numbers, or so the expression goes. Generally speaking, several employees working together tend to be safer than a single employee working alone. Even so, some environments require that workers complete their jobs alone, thus presenting a unique combination of security vulnerabilities. The U.S. Occupational Safety and Health Administration (OSHA) defines a lone worker as “an employee working alone, such as in a confined space or isolated location.” We asked this week’s Expert Panel Roundtable: How can security technologies help to protect "lone workers?"