Security camera systems

Blackline Safety Corp, a pioneer in connected safety technology, has announced that it has secured a $3.9 million contract renewal with one of the largest utility companies in the U.S. Headquartered in the Midwest and serving more than four million customers, the company became a Blackline customer in late 2021. The renewal adds two more years of monitoring by Blackline’s Safety Operations Center (SOC), as well as push-to-talk services for the utility company’s 2,200 G7 devices. The customer is renewing the contract two and a half years after initial device deployment. Driven operational efficiencies “We’re very pleased the company is seeing the benefits of Blackline’s technology,” said Blackline Safety Vice President of Client Success, Donnovan Simon, adding “Over the last two years, Blackline’s SOC monitoring and push-to-talk have facilitated communication and driven operational efficiencies, all while keeping their workers connected and protected.” Utility industry workers face multiple hazards on the job, such as gas exposures, confined spaces, potential falls, adverse weather, customer confrontations, and working alone in areas with limited cellular coverage. Award-winning wearable G7 The award-winning wearable G7 — with features, such as gas detection, SOS latch, fall and no motion detection, push-to-talk, and real-time connectivity — provides a critical lifeline in case of emergency. This is the second time in just over a month that Blackline has announced growth in the utility sector — the first being a new $1.5 million deal with a California utility provider in May. Blackline also protects half of the water and wastewater companies in the United Kingdom, and recently expanded their water and wastewater client base into Australia. 

By combining innovative radar, camera and software technologies, Navtech and Dallmeier Electronic now offer an integrated solution for optimised airside security at airports. By integrating the two systems, airport operators can achieve a very high level of objective security against a wide range of threat scenarios at a low total cost of ownership. Airside violations are a major security problem in air traffic. The scenario of possible threats ranges from disruptions of flight operations by activists to serious threats from terrorist activities. By integrating the innovative Navtech radar systems into Dallmeier’s Hemisphere® software suite, airport operators can now implement an optimal solution to improve airside security. Superior detection and “friend or foe” differentiation AdvanceGuard provides Hemisphere® users with the ability to create multiple virtual zones Navtech AdvanceGuard high-resolution sensors automate critical airside tasks such as general Perimeter Protection, Critical Part (CP) Line Monitoring, runway incursion detection, Surface Movement Radar (SMR) and Foreign Object Debris (FOD) detection.  AdvanceGuard provides Hemisphere® users with the ability to create multiple virtual zones and alerts operators in advance, enabling proactive threat management. A “friend or foe” integration distinguishes between legitimate and non-legitimate activities, reducing false alarms and increasing operator confidence. The long-range 360° sensors cover large areas with minimal infrastructure, ensuring cost efficiency and effective deployment. Automatic tracking and effective event handling If one or more intruders are detected by the Navtech radar system, the system automatically controls connected Dallmeier or third-party cameras responsible for the area. Hemisphere® users can now conduct visual verification of the event and track the intruded persons or objects. Thanks to the bi-directional integration into the Dallmeier Hemisphere® software suite, users benefit from an extremely powerful workflow for handling alarms triggered by the Navtech system. Incidents can be managed from either of the systems. Maximum security performance, GDPR and NDAA compliance End users can rely on many years of experience of both casts providing keys in airport security The integrated solution of Navtech AdvanceGuard and the Dallmeier Hemisphere® software suite minimises the risk of human error and increases objective security by combining two superior technologies that complement each other perfectly. End users can rely on many years of experience of both companies providing solutions in airport security.  With a high level of user-friendliness, excellent overview and high degree of automation, the integrated solution also requires comparatively low personnel costs. Both manufacturers follow the “Privacy and Security by Design” principles set out in the GDPR and are NDAA-compliant, ensuring maximum security against cyber-threats and compliance towards existing and upcoming legal regulations. Advanced camera and software systems “At a time when threats are constantly evolving, airside security is critical,” says Simon Mikuzis, Security Segment Leader of Navtech. “By combining our radar technology with Dallmeier’s advanced camera and software systems, we provide airport operators with a comprehensive solution that enables real-time threat analysis and management.” “We are pleased to partner with Navtech to offer our airport customers an even more comprehensive security solution,” says Karlheinz Biersack, Business Development Director Airports of Dallmeier electronic. “The integration of Navtech’s radar technology into the Dallmeier Hemisphere® software suite and our camera world marks a significant step in the development of integrated security solutions for airports. It emphasises the commitment of both companies to ensuring effective aviation security.”

The Monitoring Association (TMA) is pleased to announce that National Monitoring Center has renewed the prestigious ‘TMA Five Diamond Monitoring Center’ designation. This designation is granted annually to monitoring centres that satisfy all of the requirements of the ‘five points of excellence’. Commitment to ongoing job-related education and testing by having 100% of its monitoring centre operators certified using the TMA online training series on industry best practices. Commitment to random inspections and quality criteria standards by a nationally recognised testing laboratory such as FM Approvals, Intertek/ETL and UL. Commitment to raising the industry standards through TMA membership and participation in its activities. Commitment to reducing false dispatches. Commitment to the highest levels of customer service. Quality operator training Five Diamond designation means, in particular, that a monitoring company has demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to quality operator training. Operators serve as the life-saving link between residential or business properties and the police, fire and emergency services in local areas. In 2022, Five Diamond has expanded to include TMA Member video monitoring companies that are hosted by a UL827 registered TMA member data centre and fulfill all other program requirements. There are approximately 2,700 monitoring centres in the United States that communicate and interact with police, fire and emergency services agencies. Of this group, fewer than 130 monitoring centres have achieved the Five Diamond designation, setting these companies apart.

The Monitoring Association (TMA), the non-profit trade association representing the professional monitoring industry, announced it has signed a multi-year managed services agreement with Mission Critical Partners (MCP) to power the growth of TMA’s Automated Secure Alarm Protocol (ASAP) Service. This award was made after a competitive procurement process. ASAP is the pioneer, standards-based service for the digital dispatch of alarm events to 911 centers. Since its introduction in 2011, ASAP has been helping public safety agencies reduce the time to dispatch first responders by an average of two minutes, enabling faster and more informed response for improved outcomes, saving lives and property.  ASAP has the largest adoption rate in the industry, with over 80 percent of the alarm systems in the United States monitored by an alarm company connected to the ASAP Service.  Next-generation solution TMA’s partnership with MCP will supercharge the rollout of the ASAP Service and drive the development of ASAP’s next-generation, cloud-based solution. The next-generation solution will allow for the real-time sharing of rich data, including camera video streams, live location, health information, photos, and interior blueprints, dramatically improving situational awareness for emergency responders. The ASAP Service, developed collaboratively with the Association of Public-Safety Communications Officials International (APCO), already enjoys widespread support across the 911 community. The solution is deployed in 911 centres in 23 states and the District of Columbia, covering a population exceeding 54.5 million.  Vendor-neutral approach MCP is ideally suited for this initiative because of its subject-matter expertise and knowledge of the challenges According to TMA President - Steve Butkovich, MCP is ideally suited for this initiative because of its subject-matter expertise and knowledge of the challenges and opportunities in the 911 community. "MCP was chosen for its strong reputation throughout the 911 community and the trust it has earned by successfully completing thousands of projects in 911 centres nationwide," said Steve Butkovich, adding "Their team of professionals will bring unparalleled technological, operational, information technology, cybersecurity, and data-integration expertise, driven by a vendor-neutral approach, to this important initiative." Alarm notification processing "The ASAP service offers significant benefits to monitoring companies and 9-1-1 emergency communications centres by streamlining alarm notification processing," said Mel Maier, CEO and Executive Director of APCO International, adding "Automating alarm workflows through ASAP significantly reduces response times and manual intervention, ultimately enhancing public safety response." "TMA and MCP share a mission to improve emergency-response outcomes, which is why this collaboration makes perfect sense," said Darrin Reilly, MCP’s President and Chief Executive Officer, adding "We’re excited for the opportunity to help TMA expand the reach of its ASAP Service, and moreover, committed to the release of advanced features and functionality that will further enhance its performance and life-saving benefits."

Interface Systems, a renowned managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, announced the launch of the Wobot AI-powered video analytics solution designed specifically for the quick-service restaurant (QSR) and retail industries. The innovative solution utilises existing security camera infrastructure to deliver real-time insights that enable customers to streamline operations and protect assets. Interface Systems and Wobot partnership The partnership with Wobot enables Interface to offer QSRs and retailers a simpler way to make data-driven operational decisions without the complexities of a traditional data analytics solution. Wobot’s no-code workflow configuration capabilities, AI-enabled checklists to align with industry best practices, and real-time email and Microsoft Teams notifications will help customers accelerate time to value. Wobot video analytics solution Interface Systems offers turnkey implementation and maintenance services for Wobot The solution enhances dine-in and drive-thru experiences for QSRs by identifying service gaps, optimising shift planning, and ensuring compliance with health and safety protocols. Real-time metrics on drive-thru performance and customer wait times can help restaurants improve service speed and customer satisfaction. The Wobot video analytics solution also gives retailers real-time visibility into customer demand patterns, speed of service, and security compliance.  Interface Systems offers turnkey implementation and maintenance services for Wobot. These include assessing the existing camera infrastructure and network, making necessary upgrades, and designing and deploying the Wobot solution across all customer locations. Real-time visibility and insights "Interface Systems is dedicated to providing cutting-edge solutions that not only secure our customers’ premises but also enhance their operational efficiencies and deliver great customer experiences," said Steve Womer, SVP of Engineering at Interface Systems, adding "Our partnership with Wobot enables Interface to meet the unique needs of the retail and QSR brands, offering real-time visibility and insights that drive growth and operational excellence." "A significant pain point for restaurant chains and retailers has been the dependence on proprietary hardware and closed systems," said Adit Chhabra, CEO of Wobot, adding "Our solution integrates seamlessly with existing security cameras, offering a frictionless, cost-effective way to gain real-time insights and streamline operations. We are excited to partner with Interface as they are the gold standard for technology innovation for retail and restaurant segments."

ZeroEyes, the creators of the only AI-based gun detection video analytics platform that holds the U.S. Department of Homeland Security SAFETY Act Designation, announced a new partnership with Access Technology & Integration (AT&I) Systems, an end-to-end systems integrator, to protect U.S. schools and other organisations against gun-related threats. AT&I leverages cloud and AI technology to provide security solutions that grow with an organisation, including access control, gate entry, burglar alarms, video surveillance, licence plate recognition, and visitor management systems. The partnership with ZeroEyes addresses a critical and growing concern by identifying illegally brandished firearms in real time to enhance public safety and mitigate gun-related violence. ZeroEyes’ cutting-edge features “ZeroEyes’ cutting-edge features and 24/7 manned operations centre with human verification is a critical addition to our offerings, enhancing the security measures available to organisations against gun-related violence,” said Brett Weinberg, Director of Business Development at Access Technology & Integration Systems. “We are excited to provide our current and future clients with a solution that upholds the standards of the Department of Homeland Security.” ZeroEyes Operations Centre ZeroEyes' AI gun detection and intelligent situational awareness software layers onto digital security cameras ZeroEyes' AI gun detection and intelligent situational awareness software layers onto existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Centre (ZOC),  the industry's only U.S.-based, fully in-house operation centre, which is staffed 24/7/365 by specially trained U.S. military and law enforcement veterans. If these experts determine that the threat is valid, they dispatch alerts and actionable intelligence — including visual description, gun type, and last known location — to law enforcement and local staff as quickly as three to five seconds from detection. ZeroEyes’ stellar reputation “We look forward to working with AT&I to protect its extensive customer base against gun-related violence,” said Mike Lahiff, CEO and co-founder of ZeroEyes. “With more than 18 years of experience, AT&I has the expertise and ability to uphold ZeroEyes’ stellar reputation and customer satisfaction.” AT&I now offers ZeroEyes’ best-in-class AI gun detection and situational awareness software to educational systems, commercial enterprises, government agencies, and healthcare providers across Florida, Georgia, Maryland, Nevada, New Mexico, New York, Texas, and more.

In the realm of physical security, the distinction between being perceived as a security vendor and a security partner holds great importance. While both may seem interchangeable at first glance, how an organisation is viewed by its clients can have a huge impact on the success of its security programmes. At the heart of this differentiation is the concept of relationships and how they shape the dynamics between providers and their clients.  Time, care, and diligence For security vendors such as systems integrators, security dealers, monitored services providers or manufacturers that sell directly to the end user elevating from supplier to partner requires a greater investment of time, care, and diligence. However, the eventual payoff can be incalculably advantageous to the organisation. Not only does this approach better serve the client but it also cultivates longer-term business and is more likely to generate referrals. Clients will change vendors often but stick with partners for the long haul.  Simple installation and/or service Security end-users should look to their security products and service providers to partner with them Security end-users should look to their security products and service providers to partner with them, be vested in their success, and be part of the solution. They should seek out and expect more than a simple installation and/or service in the absence of any real, tangible, and value-added relationship with stakeholders. That means looking deeper than the similar cameras or equipment most vendors provide. Doing so brings benefits from the partnership in solving problems and creating strategies for mitigation.  Vendors have short shelf lives  A security vendor is typically seen as a transactional company that offers products or services to address specific security needs or challenges. When an organisation engages with a vendor, the focus is primarily on the exchange of goods and/or services for a fee. The relationship tends to be more transactional, with limited interaction beyond the scope of the security solution being provided.  Tools, technologies, or service offerings The relationship between a security vendor and a client is often short with a one-time purchase Security vendors often play a crucial role in the security industry by offering specialised tools, technologies, or services that can help organisations improve their defences against threats. Examples would be video surveillance, access control, intrusion detection, or fire/life-safety systems, as well as the monitoring of any of them from a central monitoring station or security operations command centre. The thing about it is, however, that the relationship between a security vendor and a client is often short with a one-time purchase and limited ongoing engagement or consultation.  Partners prove their value  On the other hand, a security partner is viewed as a member of the team that works closely with an organisation to address its security challenges. Unlike a vendor, a security partner is invested in the long-term success of their clients and is committed to building a strong relationship based on expertise, trust, and transparency.  Creating custom solutions Security partners go beyond offering products or services by engaging with companies and organisations Security partners go beyond offering products or services by engaging with companies and organisations to understand their unique security needs, goals, and challenges. They work concurrently with organisations to develop customised security solutions, provide support and guidance, and adapt to ever-changing threats and risks.  When this kind of scenario is developed, the potentially distracting and detracting focus on monetary cost moves to the back burner because the value and return on investment (ROI) are so thoroughly compelling.   Relationships bring real benefits  The core of the difference between being perceived as a security vendor and a security partner hinges on the crucial role of relationships. While vendors focus on transactions and sales, partners prioritise collaboration and a sense of being in it together. Building strong relationships based on trust, communication, and shared goals is essential for forging a successful security partnership.  Personalised approach Security partners navigate complex security challenges, drive innovation, and deliver incredible value over the long term Security partners are not just providers of security solutions; they are trusted advisors who are invested in the success and well-being of their clients. They can be reached easily when needed and emphasise a personalised approach with custom-tailored solutions. By building strong relationships based on respect and understanding, security partners navigate complex security challenges, drive innovation, and deliver incredible value over the long term.  Operational opportunities Businesses and facilities often encounter or face very specific security needs that can only truly be solved in concert with a vendor that essentially acts like an extension of the end-user organisation. Furthermore, when communicating and collaborating on that level, additional security/safety and sometimes even operational opportunities for improvement come to light. This amplifies the value for both the end customer and their security vendor. Talk about a win-win!  Prosper with partner power  While vendors offer products or services, partners offer teamwork, expertise, and a shared commitment At the end of the day, the difference between being a security vendor and a security partner is not merely a matter of semantics. It is about the fundamental difference in approach and mindset toward physical (electronic and networked) security. While vendors offer products or services, partners offer teamwork, expertise, and a shared commitment to reducing losses and crime.   Quality of relationships Ultimately, it is the quality of relationships that separates providers in the security space and determines the success of security initiatives in the current rapidly changing security landscape. This unification of intent, practice, and purpose enables practitioners and the public alike to harness the full power of pioneering-edge technologies that support the security industry’s core mission of protecting people and property. Security partners are not just providers of security solutions; they are trusted advisors who are invested in the success and well-being of their clients. 

Misconceptions about AI and analytics in video security are common due to the rapid evolution of the technology and varying levels of understanding. Artificial Intelligence (AI) and analytics are increasingly used as interchangeable terms when discussing video security cameras. AI v/s analytics While there is some overlap, it is important to articulate the differences between them when speaking to stakeholders or customers. As the myriad types of AI gain more prominence in the global dialogue and privacy concerns are increasingly raised, security professionals need to take extra care to educate executives and management in any organisation so that they can, in turn, represent the company's use of AI tools accurately. AI and analytics in video security Security cameras use subsets of AI, namely machine learning and deep learning, to recognise and classify objects The intent of this article is not to do an academic deep-dive on either AI or analytics, but instead to position each discipline as it relates to modern AI-based video security. The goal is to educate operations and management about the use of AI in video surveillance to support informed decision-making across the organisation. It’s worth mentioning that while AI is often used as a catch-all term, security cameras use subsets of AI, namely machine learning and deep learning, to recognise and classify objects.  Misconceptions Here are four common misconceptions about AI and analytics:  Misconception #1: AI and analytics are the same  People often confuse AI with analytics, but they're distinct. AI is used in the video industry to enhance analytics and analysis capabilities. The technique involves the use of the machine and deep learning algorithms to recognise or classify known objects like a person or vehicle. AI can further detect unique attributes of objects such as the colour of clothing, or additional objects that are carried or worn such as backpacks or glasses. Object detection  The processes overlap somewhat when AI is also used to enhance the analysis of complex behaviours Analytics, on the other hand, refers to the process of analysing what the detected object is doing. The processes overlap somewhat when AI is also used to enhance the analysis of complex behaviours. Is a vehicle traveling left or right in the camera’s field of view, possibly going the wrong way down a one-way street? Did it enter a restricted zone? Should a car arrive in this area at 3 a.m.? These are basic binary (yes/no) analytic tasks. Ascertaining whether two people are fighting or if someone is shoplifting is a more nuanced analysis that requires a sophisticated AI algorithm capable of considering multiple data points before alerting staff to suspicious behaviour.​ Addressing false positives with AI-assisted analytics ​Before AI-based object detection, analytics were prone to false positives any time the lighting changed (a passing cloud could change the pixels). Working together, AI and analytics have largely solved the issue of false positives for the objects they recognise. On a properly installed camera, AI-assisted analytics can issue proactive alerts or search through hours of footage for humans or vehicles with specific attributes incredibly quickly. AI adds classification and behaviour information to raise the overall accuracy of analytics and analysis. AI can also be used to enhance image quality in cameras, so there are many other ways it can be utilised.  Misconception #2:  AI can operate autonomously and replace security personnel  AI coupled with analytics can help operators monitor an increasingly larger number of cameras for anomalies and events While AI can enhance surveillance and response, the nuanced understanding and decision-making capabilities of humans are still crucial in most scenarios. AI coupled with analytics can help operators monitor an increasingly larger number of cameras for anomalies and events that may warrant attention, but the decision on how to act still firmly rests with the operator. This increasingly ‘intelligent’ assistant represented by AI helps security teams focus on what matters in an increasingly complex world, but it’s a team effort. And while AI’s capability to operate autonomously will surely improve, it’s hard to imagine a world in which it would be wise to let it make important decisions without human oversight.  Misconception #3: AI-based security cameras are invading the privacy Safeguarding personally identifiable information (PII) is a critical responsibility of any organisation. Because of the prevalence of data breaches, everyone is keenly aware of the risks of PII ending up in the wrong hands. For video security systems, it’s essential to realise that the descriptive metadata an AI-based camera captures is composed of anonymous data about the humans it detects.  Attributes such as the colour of clothing and whether a person is carrying a backpack or wearing a hat are certainly not sufficient to identify anyone personally. And while there may be grey areas with some AI systems that attempt to classify gender and age, they are still not identifying a specific person. Facial recognition Facial recognition is a specific, focused function, and while it might be improved with some AI-based techniques Most importantly, AI does not equal facial recognition. Facial recognition is a specific, focused function, and while it might be improved with some AI-based techniques, facial recognition has had its separate evolution distinct from AI. Facial recognition has privacy implications, while most AI implementations do not.  AI-based detection Additionally, AI-based detection of humans and vehicles typically happens “on the edge”, processed within the camera itself, while facial recognition almost always requires a separate VMS/server application and database to function. So, AI-based cameras don’t, by themselves, do facial recognition.  Misconception #4: AI can learn anything on its own  AI-based algorithms are only as good as the training they’ve received While AI can significantly enhance video surveillance capabilities, the machine and deep learning algorithms are not infallible. They require human oversight to manage false positives and interpret complex situations. AI-based algorithms are only as good as the training they’ve received. For example, human and vehicle detection algorithms have been carefully trained by R&D departments in laboratory settings with hundreds of thousands, if not millions, of representative images. This is why they can be very accurate when installed correctly. AI ‘on-site learning’ cameras For AI-based systems to truly learn to recognise something, they must also be informed when they get something wrong. This type of training usually occurs under the supervision of experienced AI developers. Recently, new AI ‘on-site learning’ cameras have become available. These can be trained by operators to recognise unique, customisable objects such as forklifts, shopping carts, airplanes, logos on vehicles, or any object an organisation might want to track or count. These systems must also be trained to be accurate. Intelligent training application AI on-site learning is also a great way to increase overall accuracy in any setting prone to false positives A typical on-site training challenge would be to capture an object in every lighting condition. To overcome this, forward-thinking vendors include an intelligent training application that automatically generates additional images across a range of luminance values, saving operators substantial time and effort while increasing accuracy. AI on-site learning is also a great way to increase overall accuracy in any setting prone to false positives.  Conclusion  Understanding these misconceptions is crucial for making informed decisions when implementing AI and analytics in video security systems and gaining consensus from stakeholders. As AI becomes ubiquitous across industries, it has the potential to lose its true meaning, particularly because we are only scratching the surface with machine and deep learning applications.  AI’s current capabilities and limitations Most importantly, we have to help educate all of our constituents that AI and analytics are not the same It’s also important to recognise that general (or strong) ‘AI’ does not yet exist. This is the ability of a machine to do any intellectual task a human can do. However, the marketing ship has long since sailed, so the best we can do is stay informed about AI’s current capabilities and limitations. Most importantly, we have to help educate all of our constituents that AI and analytics are not the same. AI does not equal facial recognition. Nor does it replace the need for human oversight. AI-based technology AI is a long way from non-structured, comprehensive learning and decision-making in a way humans would describe as ‘intelligent.’ With those caveats in place, the current AI-based technology functions as a fantastic assistant for security teams helping them to better protect people and property. 

With the rise of organised retail crime (ORC) making headlines, retailers are grappling with the dual challenge of safeguarding both their staff and store assets, while addressing the economic pressures that impact profitability and consumer demand.  RFID technology The key lies in identifying effective solutions to counter the current surge in ORC, enabling retailers to secure their vulnerable staff and protect inventory for paying customers. Technology plays a crucial role in supporting brands on this mission, with RFID technology continuing to be a valuable solution. It aids retailers in gaining better control over retail crime, leveraging inventory data.  The ongoing surge in retail crime  Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector Seen as a global issue, the British Retail Consortium recently reported that incidents of theft have increased by 27% across 10 of the largest cities in the UK, with some cities reporting up to a 68% increase. In the US, retailer Target reported an inventory loss of $500 million for 2023, amounting to a 100-basis point hit to gross margins in 2023. The current surge in theft is not attributed to a singular cause. Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector. Lack of preventive measures A significant contributing factor is the lack of sufficient preventive measures by law enforcement, which in some cases has led to a rise in more severe incidents. However, the implementation of technologies like RFID allows retailers to efficiently build cases against criminals, putting them in a stronger position when it comes to reporting thefts.  Not all retail crimes are orchestrated by large entities or executed through sophisticated methods. Some stores have seen a reduction in staff numbers and, as a result, there are fewer people on the shop floor, making it easier for shoplifters to carry out their activities unnoticed. The true impact of retail crime  Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey The impact of retail crime on businesses extends beyond financial and economic consequences; it has also led to a surge in violence against retail staff, an ongoing trend elevated by the pandemic. Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey conducted by the National Retail Federation. This escalation in violence not only results in immediate repercussions but also contributes to long-term mental health issues for staff, fostering an atmosphere of insecurity that has compelled some retailers to close their physical stores. Policy implementation Given the challenge of staff retention across various businesses, addressing retail crime becomes an even more urgent matter. Additionally, retailers are wary of their employees facing potential danger and the prospect of legal action. Consequently, many have implemented policies prohibiting employees from actively intervening when confronted with shoplifters.  Privacy concerns with facial recognition Retail crime also affects customers, as businesses seek to offset losses by raising prices Retail crime also affects customers, as businesses seek to offset losses by raising prices, further burdening financially strained consumers. The presence of visible security systems not only makes stores more hostile but also diminishes the overall customer experience. While facial recognition technology is considered a potential solution, privacy concerns have emerged in its various applications.  Today’s problems, yesterday’s solutions Retailers are resorting to historic measures such as steel cables, physical monitoring, or plastic screens to resolve customer issues. However, the reality is that these solutions are unfit for solving the problem, causing friction for both customers and staff.  Digital solutions The newer approach involves equipping retail staff with body cams and providing new training The newer approach involves equipping retail staff with body cams and providing new training to deter shoplifters. Some stores are even offering the police discounted food and beverages to encourage their presence.  The responsibility lies with management teams to seek effective solutions. In an era dominated by data and technology, retailers must shift their focus from traditional security methods to digital solutions that align with the challenges of today’s society and modern retail environments.  Shrinkage When discussing theft or organised retail crime, retailers commonly use the term "shrinkage," referring to not only theft but the broader issue of lost inventory. Additional drivers of shrinkage include damage, fraud, and internal theft.  A significant problem arises as losses are often based on guesswork and estimates rather than concrete numbers. Retailers may lack a comprehensive understanding of their inventories, further increasing the issue of shrinkage.  Combating shrinkage  Utilising RFID technology notably helps in boosting inventory accuracy Some retailers still struggle with limited knowledge of the whereabouts of items, a challenge heightened by the issue of shrinkage. Utilising RFID technology notably helps in boosting inventory accuracy. This enhancement enables retailers to obtain a clearer understanding of their inventory and the precise locations of items.  Comprehensive strategy Changes in the in-store experience have highlighted the relevance of RFID, especially as self-service checkouts encounter double the shrinkage levels compared to traditional checkout stores.  To combat retail theft effectively, a comprehensive strategy should involve the integration of labels, deactivation, electronic article surveillance, and data analytics. This combination works synergistically to reduce shrinkage and enhance product availability.  Retail data analytics platforms RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors Linking hardware to an underlying data analytics platform empowers retailers to make more informed decisions. Retail data analytics platforms delve into alarms, deactivations, and visitor metrics, providing a deeper understanding of theft patterns.  RFID technology drives efficiency by pinpointing frequently stolen items, allowing for the identification of theft patterns. In instances of flash mobs in major metropolitan areas, RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors and incoming customers. Real-time optimisation  The crucial question remains whether both shoppers and retailers are prepared to shoulder the responsibility for these additional precautions. Nevertheless, these changes leverage data more effectively, optimising loss prevention strategies almost in real-time rather than relying on biannual inventory counts, therefore transitioning from static to dynamic loss prevention.  Holistic approach Striking a balance between security measures and providing a seamless shopping experience is key In a retail environment, not all items require protection, and prioritising the safeguarding of the most frequently stolen and valuable items can significantly impact shrinkage.  A holistic approach to retail theft is imperative, considering the entire journey of an item through the retail environment. Striking a balance between security measures and providing a seamless shopping experience is key.  Protection without hindrance  As stores move towards being checkout-free, retail criminals (or ORC gangs) will be presented with lucrative opportunities to steal, so retailers need to be one step ahead by introducing unobtrusive and effective technology solutions. For example, case building can be improved with item-level data.  RFID data offers a more precise means of assessing the value of stolen items compared to relying solely on CCTV. It provides detailed insights into the specific items removed from the store and the timing of these incidents. This proves beneficial in tracking repeat offenders.  Increased visibility with a proactive approach The modern retail environment continues to evolve and criminals are never far behind. RFID technology plays a crucial role in minimising shrinkage by enhancing inventory visibility. Moreover, it leverages the power of data to stay ahead, enabling better predictions of retail crime and the formulation of prevention strategies. This proactive approach allows for the implementation of more tailored solutions to alter outcomes positively.

ISC West 2024 mirrored a vibrant industry on the precipice of accelerated change. Factors such as the cloud, artificial intelligence (AI), edge computing, and biometrics are shaping the future of the security marketplace, and they were front-and-centre at the industry’s biggest U.S. show in Las Vegas.  Foot traffic was steady and impressive, including more than 29,000 security industry professionals viewing 750 exhibitors. A torrent of eager attendees crowded the lobby on the first day and could not wait for the doors to open. When they were admitted, the wealth of technological innovation and business opportunity did not disappoint. Focus on cloud systems Cloud systems were high-profile at ISC West. Camera manufacturer Axis, for example, introduced their Axis Cloud Connect at a press conference. Meanwhile, Genetec officially launched their Security Centre SaaS platform, which aims at eliminating points of friction to enable integrators to easily embrace cloud systems from quoting and ordering to provisioning and installing.  Camera manufacturer Axis, for example, introduced their Axis Cloud Connect at a press conference Cloud provider Eagle Eye Networks promoted their new “Eagle Eye 911 Camera Sharing” technology under which both non-Eagle Eye Cloud VMS customers (via Eagle Eye 911 Public Safety Camera Sharing) and Eagle Eye customers can opt to share their video feeds for use by 911 operators in case of emergency. If users opt-in, 911 operators can have access to live video as an emergency unfolds. Eagle Eye Networks provides the feature by integrating with RapidSOS call centre software. Camera locations are based on geolocation coordinates, and customers can choose if they want to participate and which cameras they want to share. Biometrics in the mainstream Biometrics were well represented at ISC West, including Alcatraz AI, which introduced an outdoor version of their biometric face recognition product. The Rock X works well despite harsh lighting. Alcatraz’s products do not have to be integrated, they communicate just like a card reader using OSDP or Wiegand protocol. “At the show, customers are excited about moving to a frictionless environment and getting rid of existing credentialing,” said Tina D’Agostin, CEO and co-founder of Alcatraz. “We are making access control frictionless, secure and private. The experience can be as passive as possible – people can just walk in.” Multiple types of authentication, and the ability to detect tailgating and stream video SAFR from Real Networks also featured biometric face recognition, emphasising feature sets, convenience, and price/performance. They offer multiple types of authentication, and the ability to detect tailgating and stream video. A new device is a small mullion mount that is “approaching the price of a card reader, factoring in the need to purchase cards,” said Brad Donaldson, Vice President and General Manager. SAFR focuses on convenience: You don’t have to take out your phone to pass through a door. Enrolment is easy by incorporating existing databases, and costs are lower than competitors, said Donaldson. The system analyses multiple points on the face, turns it into data and then encrypts it, providing a “unique signature for each person.”  Credentials in Apple Wallet and Google Wallet AMAG Technology announced the compatibility of credentials with the Apple Wallet and Google Wallet. The company is also embracing a new strategic direction under President David Sullivan. They launched a new website in January, are developing dynamic resources and a partner page, and they now integrate with 120 tech partners. AMAG Technology Financial Services now enables their channel partners to offer leasing and financing options to customers. The big new booth at ISC West reflected an effort to “market different and look different,” according to the company. The big new booth at ISC West reflected an effort to “market different and look different" The new Symmetry Control Room, a command-and-control system, is a relaunch of an earlier AMAG product with enhanced features. Suitable for large enterprise customers, the software enables a big video wall to display all the various systems and incorporates all the data into a single “pane of glass.” Operators can “draw a lasso” around cameras they want to display on the video wall and can follow action across multiple camera feeds.  Navigating megatrends A breakfast meeting for integrators, sponsored by Assa Abloy Opening Solutions, was built around the theme “Navigating Megatrends for Sustainable Growth." The megatrends are artificial intelligence, sustainability and cybersecurity. Related to cybersecurity, there are 350 common vulnerabilities and exposures (CVE) published per week, reflecting the continuing threat to cybersecurity. Physical security has a “data lake” of information from various physical security systems that can be an attractive target for cybersecurity breaches. Data sets can be exploited and/or poisoned. The security industry needs to apply “defence in depth” to the challenges of protecting data. “The threat landscape is always changing, and security technology is an iterative process,” said Antoinette King, i-PRO’s head of cyber convergence, one of the panellists. Natural language systems Natural language systems are a newer approach making an early appearance at ISC West Natural language systems are a newer approach making an early appearance at ISC West. Brivo, for example, has an early prototype of its “natural language search capabilities” that can answer questions such as “Who is in the office?” or “Where is Bob and what has he done?” Brivo also promoted its all-in-one door station device that combines a card reader and a camera (for facial authentication) and serves as a video intercom, thus eliminating the need for multiple devices at the door. Brivo is also emphasising tailgate prevention, facial authentication, and people counting using AI at the edge. Also promoting natural language systems was Verkada, which unveiled a beta version of its AI Search feature that embraces national language capabilities. With AI Search, users will soon be able to use natural language to search for people or items. For example, a search could be “person climbing over a fence” or “person making phone call” or “person wearing football jersey.” Verkada wants to be thoughtful with the rollout and make sure effective guardrails are implemented to prevent abuse and bias. The release should happen in the coming months. Multi-family applications Allegion is promoting the XE360 hardware lock platform in various formats, including cylindrical lock, mortise lock, deadbolt and exit trim. At the show, Allegion noted an enthusiasm for multi-family applications. “We have been surprised by the people who want to add electronics and to retrofit existing multi-family facilities to compete with newer facilities,” said Henry “Butch” Holland, Allegion’s Regional Director, Channel Sales East Region. Allegion works with 60 different physical access control software providers, including familiar players such as LenelS2 and Genetec Allegion also offers an “indicator” display on its locks, showing at a glance whether a door is locked or unlocked. The “indicator” might also display “occupied” or “vacant.” Allegion works with 60 different physical access control software providers, including familiar players such as LenelS2 and Genetec.  Integrator M&A trends Everon looks for acquisitions in areas where they do not currently have support for national accounts A conversation with Everon at ISC West provided insights into the accelerating trend of mergers and acquisitions among the integrator community. Everon, formerly ADT Commercial, has done six acquisitions of local integrators since they changed their name last year. In targeting companies to acquire, they look for a good company with a good reputation, and they consider how the new company’s competencies complement their own. Some M&A strategy is geographic, as Everon looks for acquisitions in areas where they do not currently have support for national accounts. They also consider density, seeking to add new acquisitions in larger markets where they don’t currently have a big market share. “A lot of investment is coming into security because it is seen by investors as recession-proof,” said Michael Kennedy, VP, Mergers and Acquisitions, for Everon. Kennedy met with 95 businesses last year for possible acquisition, and the company only finalised a handful – reflecting that Everon is selective and careful that corporate cultures are aligned. “With an acquisition, the goal is to keep every customer and every employee,” said Kennedy. Voice of the customer  ISC West provides an opportunity for manufacturers to listen to the “voice of the customer;” in person, no less. “We have every kind of problem come to the booth,” commented Heather Torrey, Honeywell’s General Manager, Commercial Security, Americas. “People are passionate, interested and very specific with their questions and comments,” she said. “We are driving a complete system, but we are flexible, helping our customers to meet their needs and not try to fit every foot into the same shoe. Sometimes meeting customer needs involves working with competitors," Torrey commented. “It truly comes back to listening to the customer, not just ‘this is what we have to offer,’” she adds. ISC West provides an opportunity for manufacturers to listen to the “voice of the customer;” in person, no less. Edge applications are everywhere at ISC West, and one company is promoting a new approach to expand functionality at the edge. Camera company i-PRO advocates the use of the “Docker” platform for app development, an option they offer on their cameras. Docker “containers” package deep-learning algorithms to make it easier to embed software into edge devices. Anyone can run Docker apps on i-PRO cameras that use the powerful Ambarella chip. A Docker “swarm” can combine multiple edge devices to work together and share resources. For example, the approach can increase computing power at the edge to increase the capabilities of instant analytics. It’s faster and provides better redundancies. A “distributed computing platform” ensures less latency than communicating analytics to a central server.  Unification of capabilities Johnson Controls (JCI) also promotes the trend of combining multiple systems into a single pane of glass. Their “Open Blue” platform, with a security version unveiled at the show, integrates various security systems into one, combining data and monitoring device health.  Basically, the system manages all resources holistically. JCI also notes a trend toward “unification of capabilities,” e.g., combining access control and video. “The scope of security is evolving from a focus on protection to a broader focus on operations,” commented Julie M. Brandt, JCI’s President, Building Solutions North America.

Security professionals are recognising the intelligence value of leveraging publicly and commercially available information. This information can now be accessed more effectively from typically hard-to-reach regions. Also, the technological capabilities have matured in our age of artificial intelligence, machine learning, and data science. Intelligence has historically been based on classified data. However, today’s unclassified data, including open-source intelligence (OSINT), is increasingly being used to provide context and queuing for other types of intelligence. Advanced identity intelligence Babel Street is a technology company providing advanced identity intelligence and risk operations using an AI-enabled data-to-knowledge platform to unlock insights from a flood of data. The company provides advanced data analytics and intelligence for the world’s most trusted government and commercial organisations. Experts have predicted that by 2025 over 463 exabytes of data will be generated each day globally The sheer volume of data is growing exponentially. Experts have predicted that by 2025 over 463 exabytes of data will be generated each day globally. Not only are we seeing exponential growth in the volume of data, but there is also disparity in the veracity and the variety of data. This is being compounded by the ‘app economy’ in which data is created in a new format for every app added around the globe. Human language technology “The problem is that the data ‘junk’ and the ‘crown jewels’ are in the same bucket, and government and commercial entities need better and faster ways to extract intelligence from these torrents of data,” says Farid Moussa, VP, Strategy & Public Sector, Babel Street. Prior to joining Babel Street, Farid retired from the National Security Agency (NSA). He has guided video, image, speech, and text analytics (VISTA) and developed an appreciation for human language technology. An elusive source of data is the Dark Web, where every user, by design, is attempting to obfuscate their identity, and bad actors are hiding much better. “This presents a cat and mouse game – the cat must be smarter than the mouse, but the mouse is continually getting smarter,” says Moussa. Intelligence tools for data analysis SIGINT and HUMINT – while both vital – are also the most expensive forms of intelligence There are several intelligence tools for analysing data. One of them is signals intelligence (SIGINT), which refers to electronic transmissions collected by ships, planes, ground sites, or satellites. Another is human intelligence (HUMINT), which is collected in a human-to-human fashion. Open-source intelligence (OSINT) is obtained by searching on topics or entities of interest that are publicly available on the Internet at large. Today, these various categories are often done in ‘silos of excellence.’  However, the best practice is using all forms together in a holistic fashion. SIGINT and HUMINT – while both vital – are also the most expensive forms of intelligence, while OSINT, which is growing in importance, is most cost-effective. All are vital forms of intelligence; OSINT is complementary and crucial to holistic intelligence practices. Holistic intelligence practices When it comes to physical security of people and places, OSINT has become a critical source of actionable information. Security directors leverage Publicly Available Information (PAI) to safeguard against threats to individuals, property, travel routes, and event sites. By monitoring PAI, security teams can detect and respond to potential dangers, including during and after events where thorough preparation is vital. Online information can contain warning signs of impending threats. It informs security professionals in uncovering digital traces, confirming intentions, and addressing risks across language barriers, ensuring proactive risk management for the protection of people and property. Role of Natural Language Processing (NLP) The Internet and social media were mostly English language by default, but that has changed exponentially Natural Language Processing (NLP) is a crucial capability that has evolved to recognise the richness and variety of words and names in multiple languages and scripts, and their use across cultures. Using machine learning and linguistics algorithms, the technology simultaneously considers numerous types of name variations. At one time, the Internet and social media were mostly English language by default, but that has changed exponentially.  Babel Street’s world-class entity matching technology measures over 100 features to calculate the similarity of entities across multiple languages. Despite advances in data management and the cloud, there are still multiple challenges and complexities with integration of these data elements. Challenges include spelling variances/phonetics, language translation issues, criminal evasion, human error upon input, typos, etc. Accessing data from a scattered landscape While there have been advancements in cloud technologies, agencies utilising open-source data are typically working within a highly scattered data landscape and must use a wide array of tools to get at the relevant pieces. This fragmentation makes it difficult to run analytics and apply AI and machine learning at scale in order to derive actionable insights.  Unstructured and relationship data are visualised through advanced link analysis As with many disciplines, artificial intelligence (AI) is changing the game when it comes to intelligence. NLP and AI algorithms are employed to enhance datasets for greater quality, usability, and completeness. Unstructured and relationship data are visualised through advanced link analysis, geographic heat maps, influential entity carousels, topic clouds, and patterns by time and day. Geographic heat maps The advanced algorithms accurately score and prioritise critical entities within the relationship network while providing the citations from which an AI/ML-based decision was made. “With the democratisation of AI, the world is becoming flat,” says Moussa. “Just like the most prosperous countries, even the poorest countries have the most advanced capabilities to do damage. Third-world economies often present a scenario where the financial gain of nefarious schemes and low-to-no regulation combine to incentivise bad actors.” The Challenges of Name Matching Identity has been an ongoing challenge for intelligence analysis due to the vast complexity of linguistics, spelling and cultural variances, human error, as well as human evasion. Technology and data science approaches are maturing, however machine translation can still struggle with meaning. The best-of-breed natural language processing capabilities run against the data while it still is in its native language. This minimises the occurrence of analytic errors caused by inaccurate machine translations. This minimises the occurrence of analytic errors caused by inaccurate machine translations It’s tempting to think that name matching is like doing a keyword search. The complexity of language makes it more challenging. New names are constantly created, with multiple spellings and no set of rules to encompass how names are formed. They are variable across languages, scripts, cultures, and ethnicities. Culturally specific nicknames and aliases add to the complexity. Replacing human involvement The investigation of the Boston Marathon Bombing in 2013 spotlighted an example of the significance of intelligence analysis. Even though the FBI had issued a detain alert for Tamerlan Tsarnaev back in 2011, Tsarnaev managed to travel to Russia in January 2012; and in July 2012, he returned to Boston. He was not detained on either occasion because there were too many names on the lists, and Tsarnaev’s last name had been spelled differently from the way it was on travel documents, thus enabling him to get through security. With the Internet, social media, and the dark web, there’s been an exponential increase in public communications in various languages, adding significantly to the amount of analysis required to keep societies safe. Name matching, using AI, analyses multiple contextual data points across languages to arrive at matches. Name matching, using AI, analyzes multiple contextual data points across languages to arrive at matches A common misconception is that this technology will replace human intelligence. “It’s more accurate to recognise its role as a force-multiplier, allowing humans to focus on the on the harder problems and/or vetting the results of AI,” says Moussa. “The technology can efficiently analyse massive volumes of data and distill it into actionable information in a timely manner. It augments human capabilities, enabling analysis at speed and scale beyond human capacity, without replacing human involvement.” Commercial Technology to the rescue “When it comes to threat and identity intelligence, we face a risk-confidence gap, underscored by the challenge of integrating traditional tactics with the modern digital landscape,” adds Moussa. “We cannot ‘hire’ our way out of this problem. Instead, it is imperative that we adopt technology to scale our efforts and free humans to solve the harder problems that machines cannot solve yet.” The public sector loves to build things, but there are time-to-value and return-on-investment considerations to the ‘build or buy’ decision. When commercial technology can be leveraged by government, it frees resources up to work on problems that the commercial world hasn’t yet figured out, says Moussa. “The public and private sectors need to come together – one team, one nation, working together with mutual trust and collaboration,” he says.

The sale of Carrier’s Global Access Solutions to Honeywell in December amounted to a dramatic finish to a big year in 2023 for mergers and acquisitions (M&A) in the physical security market. In the transaction between two industry giants, Honeywell sought to enhance and strengthen its building automation capabilities with the acquisition of Carrier’s Global Access Solutions business for $4.95 billion, in an all-cash transaction. Honeywell acquires Carrier Access business  The acquisition, which includes both hardware and software solutions, will mean a new corporate owner for the LenelS2 brand, a pioneering business for over 25 years in commercial and enterprise access solutions, including well-known offerings Onguard and Netbox. In addition, the acquisition covers the Onity brand of electronic locks, including hospitality access, mobile credentials, and self-storage access; and the Supra brand of cloud-based electronic real estate lockboxes.  ADT sells commercial business, which rebrands as Everon  ADT Inc. announced the sale of its commercial security, fire, and life safety business unit to GTCR ADT Inc., another industry giant and a trusted brand in smart home and small business security, announced the sale of its commercial security, fire, and life safety business unit to GTCR, a private equity firm, for a purchase price of $1.6 billion.  ADT Commercial, a security integrator and premier provider of commercial security, fire, and life safety in the United States, announced that it will move forward as a standalone organisation and rebrand as Everon.  Bosch to sell building technologies products  Bosch Building Technologies announced in 2023 that it is realigning its Building Technologies division to focus solely on its regional integrator business, with solutions and services for building security, energy efficiency, and building automation. Therefore, Bosch plans to sell most of the Building Technologies division’s product business. At year-end, Bosch was seeking a buyer who would take on all three business units with their associates and locations. This includes the Video, Access and Intrusion, and Communication business units, and affects some 4,300 associates at more than 90 locations worldwide. Building its integrator business earlier in 2023, Bosch announced the acquisition of Paladin Technologies, Inc., headquartered in Vancouver, Canada, a provider of security and life safety solutions and system integration services in North America. Motorola acquires IPVideo, creator of HALO Sensor In another deal emerging late in 2023, Motorola Solutions acquired IPVideo Corp., Bay Shore, N.Y., the creator of the HALO Smart Sensor, an all-in-one intelligent sensor that detects real-time health and safety threats. The powerful capabilities of the HALO sensor extend Motorola’s end-to-end physical security offering by integrating a non-video threat detection product into the safety and security ecosystem. IDIS acquires Costar Technologies  Costar has a sales channel of over 100 distributors and 1,000 systems integrators across the U.S. Korean video manufacturer IDIS and U.S. company Costar Video Systems had enjoyed a long-term existing ODM (original design manufacturer) relationship, and approximately 60% of Costar Video products were already made by IDIS. Therefore, it made sense when IDIS Co., Ltd. and Costar Technologies Inc. announced an agreement and plan to merge, with IDIS acquiring Costar. Leveraging Costar's established distribution networks and sales channels in the U.S. gives a significant boost to IDIS' growth strategy, which is founded on building long-term relationships with systems integrators. Costar has a sales channel of over 100 distributors and 1,000 systems integrators across the U.S. that will benefit from IDIS’ NDAA-compliant and 100% Korean-made technology. SECOM invests in Brivo and Eagle Eye  Eagle Eye Networks, a cloud video surveillance company, and Brivo, a provider of cloud-based access control and smart space technologies, announced one of the largest investments to date in cloud physical security in 2023.  SECOM CO., LTD, based in Japan and one of the largest security integration companies in the world, has made a primary equity investment of $192 million in the two companies, $100 million in Eagle Eye Networks, and $92 million in Brivo. $100M primary equity investment Brivo will also use the additional investment to continue expanding in Europe, Latin America, and Asia Pacific Eagle Eye Networks, a global pioneer in cloud video surveillance, announced it will use the $100M primary equity investment to expand its suite of AI-powered products, fund geographic expansion, and enhance its enterprise features.  Brivo will use the investment to grow sales and marketing, accelerate product development scale support and operational functions, and evaluate strategic acquisitions. Brivo will also use the additional investment to continue expanding in Europe, Latin America, and Asia Pacific, and enhance the smart spaces and AI functionality in the Brivo Access Platform.  ACRE buys PremiSys Portfolio  ACRE, a security company built on acquisitions, is continuing to broaden its portfolio and serve the expanding needs of its customer base. In 2023, ACRE acquired the PremiSys software and hardware portfolio and assets from IDenticard.  PremiSys’ technologies enable organisations to self-manage door access and view integrated video and lockdown facilities. The acquisition extends opportunities for ACRE in healthcare, education, data centers, and senior living facilities.  Qognify is a part of Hexagon  Qognify extends Hexagon’s real-time monitoring and security reach to detect, assess, and respond Qognify, a provider of video (VMS) and enterprise incident management (EIM) solutions announced that it has become a part of Hexagon. Qognify joins the Safety, Infrastructure & Geospatial division of Hexagon, following the completion of its acquisition originally announced on Dec. 19, 2022.  Qognify extends Hexagon’s real-time monitoring and security reach to detect, assess, and respond to incidents, providing a more robust offering. ASSA ABLOY continues acquisition trend  ASSA ABLOY continued to acquire companies in 2023 to strengthen its position in mature markets by adding complementary products and solutions to the core business. Among the companies acquired in 2023 were Ghost Controls, a U.S. supplier of automated residential gate openers, and Securitech Group, a manufacturer of high-security mechanical and electronic door hardware products in the U.S.  Door and fencing ASSA ABLOY also acquired Leone Fence, a Canadian manufacturer, distributor, and installer of fencing products for commercial and residential applications, and Lawrence Hardware and Gallery Specialty, providers of commercial hinges, locksets, exit devices, and door hardware accessories in Canada. Another new acquisition is Inovadoor Portas Industriais Ltda, a Brazilian manufacturer of sectional and high-speed doors.  Earlier in 2023, ASSA ABLOY completed the acquisition of Spectrum Brands’ Hardware and Home Improvement division and the divestment of Emtek and the Smart Residential business in the U.S. and Canada to Fortune Brands.

Indexable inserts are interchangeable cutting tools that are indispensable in various industrial applications, especially in metalworking. They are used as cutting material carriers for machining metals, plastics or wood. Their manufacture requires high-precision production processes to ensure an exact geometry and perfect surface finish. Even minimal deviations affect not only the service life but also the performance of the cutting insert. The smallest defects that are invisible to the human eye can cause immense damage, for example when milling or cutting high-quality components - including consequential costs. Careful quality control is essential to ensure that only flawless indexable inserts leave the production process and meet the high requirements in terms of durability and reliability. A flagship project by automation and measurement technology specialist Xactools from Germany demonstrates how artificial intelligence can help visual inspection make quantum leaps. The German medium-sized company has developed a fully automated handling and inspection system for a global manufacturer of indexable inserts based in Scandinavia, in which the DENKnet solution for AI-based image evaluation plays a decisive role and sets new standards in terms of performance, zero-defect production and speed. Application Edges of the indexable inserts are rounded and ground, and their covers are blasted, ground and coated Around 1.2 million indexable inserts leave the Scandinavian company's production halls every week, which have to guarantee the highest possible process reliability and maximum productivity in the metalworking, automotive and aerospace industries, for example. They are manufactured using the sintering process, in which powdered metals, hard metals and other materials are pressed into the desired shape and then sintered, i.e., bonded together under heat and pressure. The strong and robust structure created in this way makes it possible to combine materials with different properties in order to achieve the desired cutting and wear resistance properties. After the sintering process, the edges of the indexable inserts are rounded and ground, and their surfaces are blasted, ground and coated. The Robotvision system from the Swabian engineers is used directly after the second manufacturing step, the sintering process. "The earlier defects are detected in the process, the better and cheaper it is to rectify them," says Marvin Krebs, Director Technical Sales at Xactools, explaining the system's position. A total of eight high-resolution industrial cameras and two spider robots are used to handle and inspect the indexable inserts for defects, which keep an eye on and load three rotary table nests and finally one pin pallet each. DENKnet's AI forms the heart of the complex image processing system between cameras, robots and a multi-GPU computing rack. Requirements The AI-based image evaluation software used had to be trained to correctly recognise As versatile as the areas of application of the small tool parts are, so varied are their properties and geometries. This manufacturer alone has around 2,800 products in its portfolio, which can be divided into almost one hundred geometry families. The aim was to automate handling and defect inspection for all of these. "The first challenge results from the numerous colour variations within the powder per pressing process," explains Marvin Krebs. "If certain parameters such as time, pressure or positioning vary, this leads to colour or gloss level deviations or to a different distribution of speckles on the surface, but this is not a defect." The AI-based image evaluation software used had to be trained to correctly recognise the numerous possible colour deviations of the surfaces and rate them as "OK". On the other hand, the smallest irregularities such as cracks, scratches, inclusions or other anomalies must be recognised as such and classified as "NOK". The inspection of metal surfaces is considered one of the highest skills of surface inspection, as their texture can be matt, shiny or even reflective. "The AI had to be extremely trained to variations and lighting conditions for this application," emphasises Marvin Krebs. AI results for the metal components The customer himself trained the customised image analysis solution with the DENK VISION AI Hub But in addition to the visual appearance, it is also about the insert geometry. Categories such as triangle, rectangle, rhombus or square can be found in countless variations due to the smallest deviations and are therefore divided into manageable subcategories, so-called geometry families. Xactools made the pre-selection for the training of the meshes; almost one hundred geometry families were defined and then taught in by the manufacturer itself. What sounds like a laborious undertaking was done surprisingly quickly.  "No more than 20 to 30 images were needed to teach each geometry family," recalls Marvin Krebs. The DENKnet palletising AI used for this purpose uses the DENKnet segmentation and classification network. The customer himself trained the customised image analysis solution with the DENK VISION AI Hub. The AI was integrated into the production line in just a few months and achieved almost perfectly reliable AI results for the metal components to be tested right from the start. "Indexable inserts identified as defective are sorted out and grouped according to the size and position of the defect. The AI image analysis detects more than 99 percent of production errors," adds Daniel Routschka, Sales Manager Artificial Intelligence at IDS Imaging Development Systems GmbH. But how exactly does the system work? A lighting screen measuring 1 x 1 metre provides extremely high illumination at the palletising stations A total of eight cameras with resolutions between 5 and 30 megapixels provide live images of the indexable inserts, which are positioned by magnetic or interchangeable grippers. For example, a camera records the individual indexable inserts from below and from above in order to check them for surface defects. Two other cameras check their cutting edge.  A lighting screen measuring 1 x 1 meter provides extremely high illumination at the palletising stations. "The system detects defects in the thousandth of a millimetre range," emphasises Marvin Krebs. This ensures that no damage is caused to the high-end surfaces to be processed later. This is because "uneven and faulty milling processes can potentially impair profitability and competitiveness", as the manufacturer also knows. To prevent this from happening during the production process and to exercise the greatest possible caution, the system also records images of the contour and position of the panels after inspecting the surfaces and edges. New versions of indexable inserts The contour of the insert and the outer edge of the gripper are detected in order to correct the position It can see exactly where and in which rotational position the indexable insert is positioned so that the magnetic gripper can finally place it on pin pallets. To ensure this, the gripper, to which the indexable insert is attached, moves over a camera that detects the exact position of the hole from below. At the same time, the contour of the insert and the outer edge of the gripper are detected in order to correct the position of the indexable insert and hit the pin if necessary. In addition, each individual pin position is detected in order to recognise bent and broken pins so that they are not palletised in the first place. "The system has been running for six months and the self-learning, global AI now recognises parts that it has never seen before. After just three to four months, new versions of indexable inserts no longer had to be trained for inspection. The underlying geometry is no longer relevant for the AI; it knows the contour and can also differentiate between IO and NIO for new parts," explains Marvin Krebs. High-performance AI image analysis with 99% picking efficiency The image analysis of live images from eight cameras via a DLL requires enormous computing power For Marvin Krebs, the added value of the DENKnet system compared to conventional image processing is obvious: "Without AI, the creation of part families and defect detection would be completely unthinkable. With rule-based image processing, the robot would also recognise parts within the standard range as NOK and sort them out." In addition, thanks to the Vision AI Hub, no hard coding is necessary, and the flexibility of the networks was another selection criterion for the intelligent DENKnet software. "We were able to easily embed the DENKnet palletising AI and several object classes for defects into our own Xactools image processing software via an API," says Marvin Krebs. However, the performance of the solution is almost unique. The entire inspection process takes place in a cycle time of four seconds, with almost 100% picking efficiency. The image analysis of live images from eight cameras via a DLL (Dynamic Link Library) requires enormous computing power. "We work with DENKnet for a good reason. The performance is not comparable with that of other providers, it is truly excellent," emphasises Marvin Krebs. "Using artificial intelligence in the most diverse variants on this scale has never been done before." Further variations are currently being tested, for example, to further simplify hole detection. Outlook The extremely varied surfaces and geometries as well as intolerances in the thousandths of a millimetre range make the visual inspection of indexable inserts a supreme discipline that can be transferred to many other demanding applications. The self-explanatory training environment DENKnet serves as an incomparably simple and at the same time high-performance tool, because it can be operated without programming knowledge and enables the automated training of AI with just a few clicks. A wide range of Vision AI technologies are available for this purpose. "This solution can be customised to any use case and there are no limits - no matter how many “classes”, which camera technology, how large or small the images or even how mixed the data sets are in terms of resolution and type, for example," adds Daniel Routschka, Sales Manager Artificial Intelligence from IDS. "Over 95 percent of our measuring and testing systems have at least one AI object class integrated. The potential areas of application are getting bigger and bigger for us, the market is growing," confirms Marvin Krebs. Promising prospects for this exemplary automated AI training for the highest demands.

ZeroEyes, the creators of the only AI-based gun detection video analytics platform that holds the US Department of Homeland Security SAFETY Act Designation, and Stonemont Security Solutions, a pioneering provider of security systems and services, congratulated Iowa, Kansas and Missouri state legislatures for passing landmark school safety and security funding bills in recent weeks. The companies have partnered to help schools evaluate and improve their overall security approach, with white-glove services tailored to their specific needs and expert integration of ZeroEyes’ pioneering AI gun detection software. AI gun detection solution The companies will assist schools in utilising their awarded grant funding to conduct security ZeroEyes offers the most comprehensive AI gun detection solution on the market, and Stonemont Security brings extensive expertise in serving Midwest clients, with its office location in Kansas City and close contacts with local police departments and school administration in Iowa, Missouri, and Kansas.  Together, the companies will assist schools in utilising their awarded grant funding to conduct security and threat assessments and deploy ZeroEyes’ technology to identify visible, illegally brandished guns on school property. 24/7 recording and access control systems  “Our threat assessments help ensure that school funds are allocated toward security solutions that matter,” said Thaddeus Debolt, President of Stonemont Security Solutions. “ZeroEyes’ solution enables customers to pivot from a reactive security approach to proactive. We are proud to include ZeroEyes in our security offerings and use our connections in the region to help schools add this life-saving technology to their multi-layered security plans.” Stonemont Security provides comprehensive security services and solutions. From initial consultation to routine maintenance, Stonemont Security creates a safe and secure environment for schools, hospitals, banks, commercial buildings and more. The company also offers adaptive camera systems with 24/7 recording and access control systems that are fully customisable to fit any entry method and number of doors. Dispatch alerts and actionable intelligence ZeroEyes' AI gun detection and intelligent situational grasp software layers onto living digital security ZeroEyes' AI gun detection and intelligent situational awareness software layers onto existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Centre (ZOC), staffed 24/7/365 by specially trained U.S. military and law enforcement veterans. If these experts determine that the threat is valid, they dispatch alerts and actionable intelligence — including visual description, gun type, and last known location — to local law enforcement and school staff as quickly as three to five seconds from detection. "Stonemont Security takes a white-glove approach to everything that they do, and together, we are powerful force multipliers," said Mike Lahiff, CEO and co-founder of ZeroEyes. "With the new state grants, we are excited to help Midwestern schools enhance their security measures and protect their communities from senseless violence." Mobile weapon detection system ZeroEyes and Stonemont Security are currently collaborating on a mobile weapon detection system, TACFIN (Tactical Firearm Identification Network), which will deploy ZeroEyes’ technology on mobile cameras at any event or venue, such as a festival or concert.  The companies will pilot the technology at the FBINAA National Annual Training Conference in Kansas on July 20-22, 2024.

In the rich tapestry of Chigwell School's heritage, dating back to its founding year in 1629, 2013 marked a vibrant thread with the unveiling of a gleaming new pre-Prep School. Fast forward to now, and the campus expands further with its largest project to date, a state-of-the-art Sport and Wellness Centre. Alongside these updates, the school recognised the need for increased security around the Drama Centre. Situated in leafy Essex, Chigwell School, renowned for its nurturing environment, commitment to lifelong learning, and extensive 100-acre site, wished to enhance its site security without disrupting the daily school activities. After careful planning and collaboration with a trusted contractor, a phased approach was taken. Initial installations of timber Playtime® fencing and gates were completed in October 2022. A great performance Jacksons Fencing has installed its EuroGuard® Regular fencing and Flatform gates Jacksons Fencing has installed its EuroGuard® Regular fencing and EuroGuard® Flatform gates. Made from high-quality steel and galvanised to prevent rust and wear, these durable barriers provide long-lasting protection. The EuroGuard Regular fencing provides an unparalleled level of security while integrating with the school’s Drama Centre's traditional and modern styles. Guarding creativity The EuroGuard Flatform single and double leaf gates, featuring twin wire construction and a sleek black polyester powder coating, offer secure pedestrian and vehicular access, ensuring the safety and convenience of students, staff, and visitors alike. Installation of new fencing and dedicated entrances not only protects the pupils during school hours The mesh fencing system, with its tamper-proof clips and fixings, forms an impenetrable barrier while providing visibility through to the entrance, ensuring security and surveillance. These gates serve as a testament to Chigwell School’s unwavering commitment to creating a safe and welcoming environment for all. Moreover, the installation of new fencing and dedicated entrances not only protects the pupils during school hours, but also addresses the need for security during use of the Drama Centre outside of school hours and for after-hours events in the Sport and Wellness Centre. Scene change With a steadfast dedication to sustainability and quality, Jacksons Fencing’s EuroGuard fencing and gates come with the assurance of a 25-year guarantee, reflecting the school's focus on sustainability and quality. These security solutions also support the school’s goal of making positive changes by using high-quality, sustainable products. Commenting on the project, Peter Jackson, Managing Director of Jacksons Fencing, said: "The meticulous planning and implementation of these security fencing and gates, in collaboration with our trusted contractor has helped set up security solutions that meet Chigwell School’s current and future needs.” He continues: “This project is about creating a place where everyone feels welcome and secure. By investing in high-quality, sustainable products, the school not only enhances security but also aligns with its values of environmental stewardship and lifelong learning.”

Burger King is a global chain of fast-food restaurants, founded in 1954 in Miami, Florida. It has since expanded into one of the world’s largest fast-food chains, with thousands of locations spanning over 100 countries. The company is known for its commitment to quality ingredients, innovative menu items, and iconic marketing campaigns. With a steadfast focus on continual improvement and innovation, Burger King remains at the forefront of ensuring a secure dining experience for its customers across its global network of restaurants. The company prioritises robust security measures within its restaurants. Challenge Integrate security system and video surveillance across all Burger King branches in Norway. Burger King, like many fast-food businesses, uses security systems and video surveillance to keep their property safe from theft, vandalism, and unauthorised access. This creates an atmosphere where staff and customers feel safe and comfortable. The main aim was to safeguard the buildings, equipment, employees, and customers while causing as little disturbance to the operation of the chain’s restaurants as possible. Solution Wireless security system with easy-to-use mobile management and flexible access control, ensuring seamless integration into daily operations. Hub 2 Plus Jeweller control panel Hub 2 Plus Jeweller control panel supports a great number of security devices and user groups AlarmLink Oslo AS is a security installation company that operates throughout the entire country. The installer has recommended Ajax devices as a professional solution that meets the most stringent security standards. Each restaurant was equipped with a Hub 2 Plus Jeweller control panel. This model supports a great number of security devices and user groups. Ajax Cloud It is crucial for further scaling, as it allows for accommodating expanding security needs without major infrastructure changes. With four communication channels and LTE support, the hub can be connected to two separate Internet providers over Ethernet and Wi-Fi while having two cellular services ready for backup. It guarantees connectivity to Ajax Cloud and the central monitoring station under any conditions. Motion and opening detectors control all possible entries into the building, protecting against intrusion and burglary KeyPad Jeweller Ajax solutions are designed for ease of use. Through the app, restaurant executives with admin rights can manage the security system directly from their smartphones. They receive immediate notifications when someone enters restricted areas, as KeyPad Jeweller is installed at the service premises entrance. Ajax app Restaurant staff smoothly integrated Ajax devices into their routine, using the Ajax app as the primary interface for the system. Managers arm the system when they leave and disarm it upon arrival. They can efficiently control access to restricted areas and receive real-time notifications for any security breaches. This integration not only ensures smooth restaurant operations but also enhances premises security and monitoring at all times. Seamless integration With Ajax technologies, the restaurant chain effortlessly eliminated the need for costly new installations All suggested features were seamlessly integrated with Burger King’s existing video surveillance system because third-party cameras can be easily added to the Ajax app. With Ajax technologies, the restaurant chain effortlessly eliminated the need for costly new installations. This straightforward integration not only enhanced security measures but also saved the company money. Sleek and modern look Additionally, Ajax devices are visually appealing and seamlessly fit into the interior. Ajax Systems offers security solutions that not only keep things safe but also blend in nicely with any environment. Therefore, the sleek and modern look of Ajax products contributes to a welcoming and safe dining experience for customers. Why Ajax Cost savings on installation: In certain countries, such as Norway, installing security devices can be expensive due to taxes and other related costs. Ajax reduced this expense item by half. The devices are ready to use out of the box, easy to install, and can be added to the system by scanning a QR code. Seamless integration with existing security system: Ajax’s partners, specialists from AlarmLink Oslo AS, took a balanced approach and effectively integrated the existing video surveillance system with the Ajax security system. Easy system management: Ajax solutions are excellent for chain companies, as they streamline the application of security features across all locations. Staff can quickly learn to use the system, which is especially important for businesses with high employee turnover rates. Products Hub 2 Plus Jeweller: Security system control panel DoorProtect Jeweller: Wireless opening detector MotionProtect Jeweller: Wireless motion detector KeyPad Jeweller: Wireless wall-mounted keypad MotionCam Jeweller: Motion detector with a photo camera to verify alarms

With an impressive 259 charging points and locally generated solar power to charge vehicles, Merklingen train station is the world’s largest e-car charging park. Situated between the cities of Stuttgart and Ulm, Merklingen was inaugurated in December 2022. The new train station serves approximately 1000 to 1300 passengers daily. It has benefitted local hospitality, retail, and tourism since it opened with the state Ministry of Transport calculating that it will eventually generate an annual economic benefit of 4.8 million euros for the region. GDPR perspective As a transport hub for the local municipality of Merklingen, it is important that visitors feel safe and operations run smoothly. Because of this, the management team of the Zweckverband Schwäbische Alb contacted Reif GmbH looking for a new, intuitive video system that was futureproofed and could support the management of the station’s innovative e-car charging park. The customer also wanted an easy-to-use VMS to help with daily operations Existing systems on the market did not meet the customer’s requirements, specifically National Defence Authorisation Act (NDAA) compliance which was important from a GDPR perspective. The customer also wanted an easy-to-use video management system (VMS) to help with daily operations and with event investigations.  A new intuitive video system Hanwha Vision was chosen thanks to its intuitive WAVE VMS, NDAA compliance, open platform, and camera features. As a Diamond Partner, Reif GmbH was also able to offer a five-year warranty on the Hanwha Vision cameras. In total, 37 cameras are installed around the station’s car park along with WAVE VMS enabling continuous monitoring of the building and surrounding locations. The cameras include the QNO-8080R, a 5MP Network IR Bullet Camera, a TID-600R Intercom and the XNO-9082R, a 4K IR Bullet Camera with the Wisenet7 chipset and powerful video analytics including directional detection, audio detection, shock detection, and face/upper body detection. The benefits of an open system The open platform also supports future expansion of the station video surveillance if needed Hanwha Vision’s open platform offered the flexibility and futureproofing needed by the operator team, notably in supporting an integration with a custom in-house AI parking control system that was developed in partnership with a regional software company. This system automates parking management removing the need for personnel to issue access, exit, and parking fees for the station car park.  The open platform also supports future expansion of the station video surveillance if needed, or additional features and uses. Crucial evidence and insights The cameras work with the in-house parking management system to prevent unauthorised vehicles from entering the premises. They have also captured footage that was later used to investigate damage to property, helping operators to resolve such cases clearly and effectively with the video evidence. The XNO-9082R shows excellent performance in different lighting conditions thanks to Wisenet7 The XNO-9082R shows excellent performance in different lighting conditions thanks to Wisenet7, delivering clear images back to operators to help with situational awareness day and night. IK10 water and vandal protection was another selling point for the station team, as the cameras are all situated outdoors.  Meeting GDPR requirements Hanwha Vision cameras are NDAA compliant, meeting the GDPR requirements for the station. No productive data is passed on to external third parties and the system can be operated completely on-premise to meet data protection regulations. Data can only be viewed by explicitly authorised individuals. Due to the WAVE VMS, maintenance staff can access the on-premise server in an emergency or malfunction with remote access through WAVE Mobile. “The performance and quality of Hanwha Vision cameras along with the open WAVE VMS that could work with the in-house AI parking management system made it the logical choice for the Merklingen station project,” explained Andreas Baumann, Managing Director at Reif GmbH.

Morse Watchmans, the industry pioneer in key control and asset management systems, has a full lineup of key control solutions with unmatched expertise and robust technology that is bolstering security at K-12 schools nationwide, improving security operations, reducing costs, and facilitating better response times after an incident. Highlights include innovations like the Morse Watchmans’ Emergency Key Grab (EKG) Kit, which provides first responders with secure, fast access to keys in the event of a facility lockdown. Key control solution “Harnessing our specialised key management expertise, we’ve developed a comprehensive key control solution for K-12 schools that is boosting peace of mind for administrators, teachers, students and parents alike,” said Tim Purpura, VP of Global Sales and Marketing, Morse Watchmans. "Key management systems are a smart investment for K-12 schools, cutting security costs by preventing lost keys and controlling access for authorised staff. By deploying a centralised key control system, schools enhance security by ensuring keys are housed securely and are easily accessible to first responders.” Key management from Morse Watchmans Morse Watchmans brings an effective solution to safeguard students and staff, optimise operations Addressing K-12 challenges, such as limited budgets and maximising efficiency with less technology, advanced key management from Morse Watchmans brings an effective solution to safeguard students and staff, optimise operations, and allow first responders rapid access during an emergency. Using this solution, keys are stored securely in an electronic key cabinet, granting access only to authorised users with credentials. This allows schools to mitigate the risks of unauthorised entry or lost keys. Leveraging integrated software expands its capabilities, allowing administrators to configure access, generate reports, and receive notifications. Software can connect with other systems such as video surveillance and access control for broader situational awareness. Morse Watchmans’ EKG kit The centralised key control systems allow quick access for first responders in the event of a lockdown. Working hand in hand with Morse Watchmans’ Emergency Key Grab (EKG) kit, first responders will have quick access to keys during an incident, allowing faster response times when seconds count. The EKG Kit includes the following technology: One-module or greater KeyWatcher Touch System, an electronic key control system that stores facility keys in a key cabinet, only to be accessed by those with the proper permissions. Morse Watchmans’ color-coded SmartKeys and KeyRings that track access to master facility keys. Coloured red, these accessories are designed to be easily identifiable by responding personnel. K-12 playbook hard copies and one-on-one educational training from Morse Watchmans. The staggering statistic that more than 370,000 U.S. students have experienced gun violence in the past two decades, alongside mounting concerns for teacher safety, underscores the urgent need for pre-emptive measures to protect lives. Establishing robust key control systems is crucial to creating secure educational environments for both students and educators.

In today's interconnected world, the lines between physical and digital security are blurring. This means that threats can easily exploit vulnerabilities in both realms, potentially causing significant damage. That's why the convergence of cyber- and physical security systems is becoming increasingly important. It has already been a topic of discussion in the security market for more than a decade. To get a reality check, we asked this week’s Expert Panel Roundtable: Has convergence been achieved in security systems? Why or why not? 

Edge devices play an important role in the Internet of Things (IoT) by enabling real-time data analysis, faster decision-making, and improved operational efficiency across various industries. In the physical security industry, applying artificial intelligence (AI) capabilities to edge devices expands the possibilities, and edge devices offer complementary functionality to support movement to the cloud. We asked this week’s Expert Panel Roundtable: What are the latest developments for edge devices?  

Video surveillance has been a dominant factor in the casino market since the 1950s when video replaced the use of elevated walkways that allowed casino security personnel to monitor the gaming floor from above. As technology continues to evolve, we can expect to see more innovative uses of video in the casino market. Beyond video, other technologies are also transforming the casino experience. We asked this week’s Expert Panel Roundtable: How are new technologies impacting the casino surveillance and security market?