Physical security

AMG Systems, the pioneer in highly robust connectivity and transmission solutions for IP Video, is seeing increasing demand for the skills of its growing Professional Services team which has been accumulating expertise in custom network design, configuration and deployment with a view to serving systems integrators – enabling them to deliver highly secure, scalable and available networks for more customers installing AMG Systems’ UK-manufactured industrial edge switches. As a Juniper Networks partner, AMG Systems can offer a complete network solution under one roof. AMG Professional Services is able to design, configure and test the entire network from edge devices (AMG’s specialty), right through to the core network powered by Juniper’s technology. This simplifies the process for clients and allows AMG to provide a more comprehensive, end-to-end professional service. AI-powered network solutions AMG Professional Services has been building up its team of experienced network engineers Toby Featherstone, Technical Services Manager, AMG Systems, explained: “By combining our expertise in edge network design for security systems with Juniper’s industry-pioneering secure and AI-powered network solutions we can deliver superior network designs for our clients.” AMG Professional Services has been building up its team of experienced network engineers alongside its market-pioneering networking products for several years now. This preparation means that the AMG Professional Services team is now ready to respond rapidly and effectively to whatever network design, configuration, hardening and deployment work that it is assigned. Network design services AMG Professional Services can also provide consultancy for the initial phases of a project when security threats are being determined and vulnerability assessments are being carried out. The team is structured to allow customers to use as much, or as little, help as they require. So, customers can elect to outsource design and network configuration projects end to end, or instead bring AMG’s expertise in for specific roles such as network hardening or testing prior to a new physical security system going live. The team is structured to allow customers to use as much, or as little, help as they require AMG Systems increasingly acts as a strategic partner for installers and systems integrators that need to optimise surveillance and other management and operational systems, using existing network infrastructure wherever possible. So, from day one, AMG Professional Services has the technical expertise and capacity to offer full network design services, pre-and post-sales support, full low- and high-level network design, as well as providing testing and training facilities. Configuration of network infrastructure Steve Clarke, Managing Director of AMG Systems, said: “With the advent of AI and increasingly sophisticated video analytics built into surveillance cameras, plus audio analytics in smart sensors and increasing complexity of networks, all challenged by the proliferation of bad actors attempting to disrupt critical services which depend increasingly on those networks, it became increasingly clear to us that focusing on robust design and hardened configuration of network infrastructure met a growing market need. So, it’s the right time to expand AMG Professional Services. Our skills are set to experience unprecedented demand.” Toby Featherstone of AMG Systems, added: “We can lead from the pre-sales stage to make sure networks are designed robustly, with redundancy – working all the way through to configuration and testing stages to ensure prompt reliable and scalable solutions are delivered on time and under budget." Zero networking skills Featherstone added: “If you go back just 15 years nearly all surveillance systems were analogue CCTV-based. Zero networking skills were needed in this market then." "However, today AMG Systems increasingly finds itself filling network skills gaps particularly in the UK and Ireland as customers increasingly want to take advantage of the latest intelligent devices which are highly dependent on well configured, highly secure, robust and available networks.”

Xesar is simply versatile. With the smartphone as an additional access medium, Xesar is now becoming even more versatile in its range of solutions and remains very simple to use. Authorisations and their changes are sent directly from the management software to iOS or Android smartphones by SMS.  There is no need to write access media via the coding station and a physical handover – this saves resources and streamlines the processes. Xesar app The Xesar app is clearly and intuitively designed and always ready to use. As soon as it is opened, the Xesar app searches for authorised components within the BLE range. These are clearly displayed and can be unlocked in the app. What does this mean for the access components? All Xesar components with Bluetooth function are ready for a smartphone application after an easy firmware update. 

Doordeck, a cloud-based access control software company, has joined the Board of the PSIA. The company has an innovative product that enables smartphone NFC keyless entry for buildings, regardless of which access control system is installed. The company, based in London, England, was established in 2015, and its products and services have been integrated into buildings throughout the world. It is a subsidiary of Sentry Interactive of Austin, Texas. “Our company is very excited to be joining the PSIA, considering its objective to put interoperability first,” said Marwan Kathayer, Head of Product & Co-Founder of Doordeck. “This aligns perfectly with our mission to provide mobile access software that is easy to integrate into disparate security ecosystems.” PSIA’s PKOC specification Doordeck’s SDK and open APIs allow for interoperability with major access control system works Doordeck’s SDK and open APIs allow for interoperability with major access control system manufacturers, third-party building management and tenant experience applications. The Doordeck software also has the capability to bridge disparate systems within a building or across a portfolio under the one centralised platform. David Bunzel, PSIA Executive Director, shared, “Doordeck is part of a growing number of companies looking to disrupt the access control industry. They recognise that the PSIA’s PKOC specification, with its asymmetric encryption, is superior to many legacy products which continue to rely on symmetric encryption technology. PKOC also offers an NFC card option to support applications where this technology continues to be utilised.”  Understanding of PKOC Smart cards, featuring this specification are already available in commercial products The Physical Security Interoperability Alliance (PSIA) and a number of its partner companies will be present at the GSX show in September of 2024. For a better understanding of PKOC, the PSIA has added an Explainer Video to its site. This video is less than a minute and demonstrates how the PSIA’s PKOC specification works and will disrupt the access control market. The PSIA approved its PKOC NFC Card Specification in December of 2023. Smart cards, featuring this specification are already available in commercial products. PKOC is featured in products from ELATEC, Kastle Systems, INID, JCI, Last Lock, rf IDEAS, SAFR Scan (RealNetworks), Sentry Enterprises, and Taglio Demand for PACS interoperability The PSIA has been active in developing and promoting open specifications that support interoperability in the physical and logical security industries. Industry publication, Security Technology Executive, declares interoperability “The Next Great Phase of Physical Access Control.” SecurityInfoWatch.com expounds on the predicted demand for PACS interoperability by saying, “Open protocols, standards and industry-accepted conformant products that focus on unbridled interoperability between manufacturers and vendors will be critical as advanced technology, such as analytics and ancillary devices, enter the realm of physical security and access control.”

HID, a worldwide pioneer in trusted identity and physical access control solutions, announces the 2024 State of Physical Access Control Report, identifying five key trends that are shaping the future of access control. Produced by IFSEC Global in partnership with HID, the report surveyed over 1,200 security professionals across the globe to paint a picture of an industry that has been going through considerable transformation. Conducted between November 2023 and January 2024, the survey reveals five trends, as follows:  Mobile access and digital ID set to become ubiquitous While physical ID is still prevalent within the access control industry, there is no doubt that mobile access credentials and digital IDs are quickly gaining ground. According to this report, nearly two in five organisations (39%) now actively use mobile identities with respondents naming touchless/contactless solutions (48%) and mobile access (44%) as the two largest trends shaping the wider access control industry. Open standards driving the smart buildings phenomenon Open standards have become key drivers for more converged security solutions Open standards have become key drivers for more converged security solutions, where physical access control data is helping not just to decide who should be allowed into the building, but also how that building can best be used. As the report shows, almost half of organisations (48%) already have access control/badge scanning systems in place to monitor building usage throughout the day, at least to some extent.  Additionally, 43% of respondents cited smart buildings and flexible workspaces being among the top three trends shaping the wider access control industry. Integration with other business functions was also listed by one in three respondents (32%) as another top trend.  Sustainability becoming a greater influence on business decisions Sustainability plays a significant role in access control with nearly two-thirds (63%) of respondents citing that those with responsibility for sustainability have either some influence or are fully consulted when it comes to upgrading physical access control systems. The rise of artificial intelligence for analytics use cases The use of Artificial Intelligence capabilities in physical access control is becoming more common as AI technologies and expertise are developed. Asked if they are looking to incorporate AI/machine learning into their access control solutions, 38% of them stated they were (although the same percentage said they were unsure of the benefits). Only 23% said they didn’t have any plans to incorporate AI technologies. The growing role of biometrics – especially contactless solutions The biometrics market is growing at a rapid pace. By 2031 the worldwide market for biometrics is expected to reach $136.18 billion while the global facial recognition market alone is predicted to grow to $16.74 billion by 2030, up from $3.83 billion in 2020. That’s a CAGR of 16% from 2021 to 2030. All data cited in this press release are from the full report, which provides an in-depth analysis of what is driving the physical access control industry now and into the future.

Elite Interactive Solutions, a remote video guarding pioneer using proprietary intelligence and integration to achieve proven crime prevention, announces its systems and services are deployed and maintained to the highest available level of cybersecurity protections and protocols. As major news stories continue to proliferate about hacks, breaches and vulnerabilities — including the high-profile cyberattacks this past week that crippled CDK Global, which provides management software for thousands of auto dealers — Elite stands apart as an industry leader not only in its crime prevention solution but also its network security. Elite remote guarding solution Among the more than a dozen commercial vertical markets served by Elite, auto dealerships are one of the largest. This gave the company a direct window into how the recent cyberattacks profoundly impacted those customers’ operations. Elite remote guarding solution is unaffected and continuing to prevent crime on their properties Especially during such trying times, those businesses take solace and gain some peace of mind knowing that, regardless of whatever disruption such a breach may cause them, their Elite remote guarding solution is unaffected and continuing to prevent crime on their properties. That is among the reasons Elite boasts an industry-pioneering 99% customer retention rate. Video-based detection systems “Whereas the physical security industry has been slow to adopt cybersecurity hardening and best hygiene practices as their devices transitioned to IP connectivity and moved onto networks, Elite has factored it into its solution since the very beginning,” says CTO Jonathan Kozak. Elite keeps loops closed to would-be hackers by providing end-to-end solutions that include thoroughly analysing sites, forensically designing video-based detection systems, running them through 30-day calibration periods, implementing the highest standard of cybersecurity, and continuous monitoring of camera and network health. Elite’s surveillance networks Elite’s surveillance networks are fully separate and pre-isolated from those of its clients Those elements are foundational to real-time crime prevention that incorporates other key ingredients like advanced AI-enabled noise reduction to never miss an event, swift response and voice-downs from former military and law enforcement command centre agents, and priority police response when necessary. Elite’s surveillance networks are completely independent and pre-isolated from those of its customers, some of whom have experienced firsthand how their remote guarding service has been uninterrupted during enterprise network outages. In addition to using the utmost cybersecurity industry standards, Elite delivers a highly secure, remote access platform, and follows best practices in all implementations. More specifically, Elite’s Beyond Trust (formerly Bomgar) platform protects identities, fortifies any breach points, and delivers dynamic access to empower and secure a work-from-anywhere world. Advanced persistent threat “We understand that any device or system riding on or accessible through a network is a potential vulnerability, so we take every possible step to make it as difficult as possible — even against a nation-state-sponsored advanced persistent threat,” adds Kozak.  “We want our customers to rest easy knowing their Elite solution will never be used as a backdoor to their network or otherwise compromised, so long as they’ve opted for our patent-pending, recommended solution.”

HID, a worldwide pioneer in trusted identity and physical access control solutions, announces the 2024 State of Physical Access Control Report, identifying five key trends that are shaping the future of access control. Produced by IFSEC Global in partnership with HID, the report surveyed over 1,200 security professionals across the globe to paint a picture of an industry that has been going through considerable transformation. Conducted between November 2023 and January 2024, the survey reveals five trends, as follows:  Mobile access and digital ID set to become ubiquitous While physical ID is still prevalent within the access control industry, there is no doubt that mobile access credentials and digital IDs are quickly gaining ground. According to this report, nearly two in five organisations (39%) now actively use mobile identities with respondents naming touchless/contactless solutions (48%) and mobile access (44%) as the two largest trends shaping the wider access control industry. Open standards driving the smart buildings phenomenon Open standards have become key drivers for more converged security solutions, where physical access control data is helping not just to decide who should be allowed into the building, but also how that building can best be used. As the report shows, almost half of organisations (48%) already have access control/badge scanning systems in place to monitor building usage throughout the day, at least to some extent. Additionally, 43% of respondents cited smart buildings and flexible workspaces being among the top three trends shaping the wider access control industry. Integration with other business functions was also listed by one in three respondents (32%) as another top trend. Sustainability becoming a greater influence on business decisions Sustainability is playing a significant role in access control with nearly two-thirds (63%) of respondents citing that those with responsibility for sustainability have either some influence or are fully consulted when it comes to upgrading physical access control systems. The rise of artificial intelligence for analytics use cases  The use of Artificial Intelligence capabilities in physical access control is becoming more common as AI technologies and expertise are developed. Asked if they are looking to incorporate AI/machine learning into their access control solutions, 38% of them stated they were (although the same percentage said they were unsure of the benefits). Only 23% said they didn’t have any plans to incorporate AI technologies. Growing role of biometrics – especially contactless solutions The biometrics market is growing at a rapid pace. By 2031 the worldwide market for biometrics is expected to reach $136.18 billion while the global facial recognition market alone is predicted to grow to $16.74 billion by 2030, up from $3.83 billion in 2020. That’s a CAGR of 16% from 2021 to 2030.

For K12 education pioneers, embarking on a journey to upgrade security controls can present a myriad of questions about finding the best-fit solutions and overcoming funding hurdles. A majority of public-school districts today are faced with outdated infrastructure and security controls, requiring necessary upgrades. By addressing these concerns head on, schools will ensure a safer environment for both students and staff, mitigating risks posed by unforeseen physical and digital threats. Common K12 security pain points There’s no one-size-fits-all solution in school district security. School districts may have big plans to implement upgraded security systems but to set out on the right foot, pioneers must have a clear vision of their long-term strategy. When embarking on their security journey, education pioneers often wonder where to start and what exact steps are they need to be taking to identify and address weaknesses. Local K12 and government pioneers are promoting and mandating security assessments to uncover safety gaps on campuses and mitigate these risks with advanced technology solutions. Not only do assessments provide detailed, customisable roadmaps for district pioneers, but they also recommend technologies and funding opportunities to help close threat gaps. K12 school districts are mainly vulnerable to cyber-attacks due to the sensitive nature of student records  In today’s climate, schools face a growing number of physical and digital security threats. From a cybersecurity standpoint, K12 school districts are particularly vulnerable to cyber-attacks due to the sensitive nature of student records. However, only one-third of these districts have adequate staffing to address threats effectively. In addition, according to a recent survey from Johnson Controls and Forrester Consulting, security decision-makers are having trouble receiving actionable insights. Nearly two-thirds of respondents said that they struggle to receive information from all necessary systems regarding their security threats. To gain more clarity into what school districts need in terms of security tools and threat mitigation, implementing system-wide monitoring and optimisation can be invaluable. This approach enhances equipment and operational efficiency, while providing necessary resources and expertise for critical patch updates across all systems, strengthening their overall security posture. Achieving a well-rounded security program In the past few years, AI technology has emerged as a trending solution and is generating considerable attention. While the allure of implementing cutting-edge technologies is undeniable, it’s important to recognise that a robust security program hinges on solid access control. Access control technology provides administrators with the means to oversee and regulate entry into facilities, serving as the foundation for basic physical security. The technology helps administrators and staff control access to multiple areas from web-enabled devices, even during lockdowns which is crucial in emergency situations. School district pioneers should utilise available digital risk assessment tools to uncover threat areas Once basic security controls are in place, school districts must address their next set of security pain points and identify which solutions meet their specific needs. This involves identifying and prioritising the highest need and most cost-effective investments that will have the greatest impact on enhancing security measures. To accurately determine which security solutions are needed for a specific environment, school district pioneers should utilise available digital risk assessment tools to uncover threat areas and determine levels of priority. By focusing on these priority areas, districts can allocate their resources and efforts where they are needed most, ensuring maximum effectiveness in mitigating risks and vulnerabilities.  Securing funding before approaching deadlines A major challenge for school districts surrounding campus security is identifying and securing the necessary funding to implement solutions aligned with their goals. Leveraging available funding sources is critical, especially considering certain programs are approaching their deadline, like the Elementary and Secondary School Emergency Relief (ESSER) fund. Announced during the pandemic, ESSER is a funding program that has allocated nearly $190 billion in aid to U.S. public school districts to fund projects benefitting the well-being of occupants.  Notable ESSER funding deadlines to keep in mind as the clock winds down include September 30, 2024 Notable ESSER funding deadlines to keep in mind as the clock winds down include September 30, 2024, when schools must attribute all of their funds to assigned contracts. Following this date, pioneers will need to complete all ESSER spending by January 2025 unless approved for an extension into March 2025. As ESSER wanes, school districts are acutely aware of the fiscal cliff in budgets through 2025. However, many states are ramping up grant funding to close the deficit gap. Administrators should become familiar with these grant opportunities at a local and state level. Get started on security plans The time for school district pioneers to act is now. While the safety and well-being of students and staff are always top priorities, it’s crucial to acknowledge that a lack of insight into necessary security upgrades and available funding options will leave districts behind the curve. Seizing the final months of ESSER funding presents an ideal window to address security pain points and build a safer future for K12 facilities. Looking beyond ESSER, pioneers must proactively seek out and leverage other funding avenues to help ensure the continuity of their security efforts and maintain a proactive stance in safeguarding healthy and safe educational environments.

In the realm of physical security, the distinction between being perceived as a security vendor and a security partner holds great importance. While both may seem interchangeable at first glance, how an organisation is viewed by its clients can have a huge impact on the success of its security programmes. At the heart of this differentiation is the concept of relationships and how they shape the dynamics between providers and their clients.  Time, care, and diligence For security vendors such as systems integrators, security dealers, monitored services providers or manufacturers that sell directly to the end user elevating from supplier to partner requires a greater investment of time, care, and diligence. However, the eventual payoff can be incalculably advantageous to the organisation. Not only does this approach better serve the client but it also cultivates longer-term business and is more likely to generate referrals. Clients will change vendors often but stick with partners for the long haul.  Simple installation and/or service Security end-users should look to their security products and service providers to partner with them Security end-users should look to their security products and service providers to partner with them, be vested in their success, and be part of the solution. They should seek out and expect more than a simple installation and/or service in the absence of any real, tangible, and value-added relationship with stakeholders. That means looking deeper than the similar cameras or equipment most vendors provide. Doing so brings benefits from the partnership in solving problems and creating strategies for mitigation.  Vendors have short shelf lives  A security vendor is typically seen as a transactional company that offers products or services to address specific security needs or challenges. When an organisation engages with a vendor, the focus is primarily on the exchange of goods and/or services for a fee. The relationship tends to be more transactional, with limited interaction beyond the scope of the security solution being provided.  Tools, technologies, or service offerings The relationship between a security vendor and a client is often short with a one-time purchase Security vendors often play a crucial role in the security industry by offering specialised tools, technologies, or services that can help organisations improve their defences against threats. Examples would be video surveillance, access control, intrusion detection, or fire/life-safety systems, as well as the monitoring of any of them from a central monitoring station or security operations command centre. The thing about it is, however, that the relationship between a security vendor and a client is often short with a one-time purchase and limited ongoing engagement or consultation.  Partners prove their value  On the other hand, a security partner is viewed as a member of the team that works closely with an organisation to address its security challenges. Unlike a vendor, a security partner is invested in the long-term success of their clients and is committed to building a strong relationship based on expertise, trust, and transparency.  Creating custom solutions Security partners go beyond offering products or services by engaging with companies and organisations Security partners go beyond offering products or services by engaging with companies and organisations to understand their unique security needs, goals, and challenges. They work concurrently with organisations to develop customised security solutions, provide support and guidance, and adapt to ever-changing threats and risks.  When this kind of scenario is developed, the potentially distracting and detracting focus on monetary cost moves to the back burner because the value and return on investment (ROI) are so thoroughly compelling.   Relationships bring real benefits  The core of the difference between being perceived as a security vendor and a security partner hinges on the crucial role of relationships. While vendors focus on transactions and sales, partners prioritise collaboration and a sense of being in it together. Building strong relationships based on trust, communication, and shared goals is essential for forging a successful security partnership.  Personalised approach Security partners navigate complex security challenges, drive innovation, and deliver incredible value over the long term Security partners are not just providers of security solutions; they are trusted advisors who are invested in the success and well-being of their clients. They can be reached easily when needed and emphasise a personalised approach with custom-tailored solutions. By building strong relationships based on respect and understanding, security partners navigate complex security challenges, drive innovation, and deliver incredible value over the long term.  Operational opportunities Businesses and facilities often encounter or face very specific security needs that can only truly be solved in concert with a vendor that essentially acts like an extension of the end-user organisation. Furthermore, when communicating and collaborating on that level, additional security/safety and sometimes even operational opportunities for improvement come to light. This amplifies the value for both the end customer and their security vendor. Talk about a win-win!  Prosper with partner power  While vendors offer products or services, partners offer teamwork, expertise, and a shared commitment At the end of the day, the difference between being a security vendor and a security partner is not merely a matter of semantics. It is about the fundamental difference in approach and mindset toward physical (electronic and networked) security. While vendors offer products or services, partners offer teamwork, expertise, and a shared commitment to reducing losses and crime.   Quality of relationships Ultimately, it is the quality of relationships that separates providers in the security space and determines the success of security initiatives in the current rapidly changing security landscape. This unification of intent, practice, and purpose enables practitioners and the public alike to harness the full power of pioneering-edge technologies that support the security industry’s core mission of protecting people and property. Security partners are not just providers of security solutions; they are trusted advisors who are invested in the success and well-being of their clients. 

As we head into a new year, it’s fair to say that it isn’t easy out there for the security integrator community. That’s understandable given the big ruptures felt in the market for physical security in 2023. Typically, Commercial Real Estate (CRE) landlords are the biggest and most influential buyers of physical security hardware and software, but this is starting to wane as heightened borrowing costs and biting inflation cause real estate valuations to plunge. Building security upgrades A lot of CRE landlords are in a fight for survival which unfortunately doesn't leave much room for budget spend on building security upgrades. This state of affairs is a problem for security integrators with extensive connections in the CRE space. Where do they pivot their services to keep their business growing in 2024? From the conversations I’ve been having with integrators and customers alike over the past few months – the answer is that the growth potential lies in the enterprise space. The trajectory of enterprise IT and physical security Aren’t enterprises carrying out cost-cutting efficiency drives and downsizing office space to reflect hybrid working It might initially feel unnatural to see the enterprise segment as a potential driver of demand for physical security services and products. Aren’t enterprises carrying out cost-cutting efficiency drives and downsizing office space to reflect hybrid working habits? These things are true but also present an opportunity for the right physical security proposition. Standardisation of enterprise IT Take efficiency drives as an example. A key element of such efforts is an acceleration towards the standardisation of enterprise IT platforms, hardware, and solutions, using the cloud. What was once a focus on moving on-prem systems and workloads to the cloud has shifted to efforts to keep cloud OpEx costs down by centralising as much as possible. Practically, this means utilising APIs to plug disparate IT applications and services into central platforms that boast a “single pane of glass” view. APIs APIs drive consumption, open new business models, and foster cross-industry partnerships APIs aren’t anything new to enterprises. They drive consumption, open new business models, and foster cross-industry partnerships. However, the use of APIs in the physical security sphere has been surprisingly slow to take off. There are multiple elements to this but a key reason is that some security software products on the market aren’t cloud-based. Adding cloud-based solutions to network Others are cloud-based, however, and these are the solutions that security integrators need in their portfolio to serve the influential enterprise market segment and its approach to IT networks. Selling the value of these solutions requires integrators to take it a step further by speaking the language of the enterprise IT buyer and understanding their goals. The power of cloud-based access control in the enterprise Hybrid working and the occupancy rate fluctuations it brings require closer monitoring of access events The continued relevance of physical security for enterprises can’t be understated. After all, hybrid working and the occupancy rate fluctuations it brings require closer monitoring of access events – not less. Despite the discourse around office downsizing, the reality for most enterprises is that the office can’t be done away with completely and there’s always going to be growth experienced by successful companies that require an upgrade in physical square footage. Physical security  Access control systems that are cloud-based will be preferred by the enterprise to fulfill the essential function of physical security. That’s because they align with the push towards centralisation in the cloud that enterprises are carrying out business-wide. Access control has the potential to result in lots of disparate dashboards and apps. Think video management, license plate recognition, building management software, elevator monitoring, hot desking solutions, guest booking software, room booking functions, and more. Uniting all of these functions in one platform suits enterprise security teams well. Access control solutions Linking employee databases to an IAM solution, or creating seamless experiences by tying access credentials But this only scratches the surface. Access control solutions that can be integrated with hugely popular corporate software applications like Okta, Azure Active Directory, and Google Workspace quickly catch the eyes of enterprise IT security teams by pulling in the same direction as the broader tech stack. Whether it’s applying AI analytics to anomaly detection, linking employee databases to an Identity Access Management (IAM) solution, or creating seamless experiences by tying access credentials to things like meeting room bookings, it’s through APIs that cloud-based access control can thrive in an enterprise setting. Security integrators It’s worth also noting that as enterprises grow, access control gets harder. Managing the access requirements of thousands of employees across a global real estate footprint requires the scale that cloud computing is best placed to bring. Security integrators who can join the dots to make that link are well positioned to pivot toward the enterprise. Broadening horizons Concepts like smart access and applying AI to access data to automate the monitoring of occupancy rates This pivot is understandably a daunting prospect but the potential for natural synergy shouldn’t be overlooked. Concepts like smart access and applying AI to access data to automate the monitoring of occupancy rates and security anomalies won’t be completely alien to cloud-first enterprises. That’s an opportunity for integrators to upsell more sophisticated security set-ups in a way that they may have found more difficult with CRE clients and prospects. Tailored propositions It would be remiss to avoid mentioning that ‘enterprise’ is a very loose term that encompasses businesses across multiple industry verticals. To better pivot, security integrators need to offer tailored propositions specific to set verticals that cover all bases as opposed to offer, for example, piecemeal alarm or video product solutions. Enterprise industry verticals Security integrators should be weary of all-encompassing narratives in 2024. Whether or not the global economic picture darkens, there are always going to be pockets of growth within certain enterprise industry verticals. Plus, anecdotally, the indicators point to enterprises being the driver of demand for cloud-based access control as we head into the new year. Integrators who can dial into that shift have a lot to gain and nothing to lose.

ISC West 2024 mirrored a vibrant industry on the precipice of accelerated change. Factors such as the cloud, artificial intelligence (AI), edge computing, and biometrics are shaping the future of the security marketplace, and they were front-and-centre at the industry’s biggest U.S. show in Las Vegas.  Foot traffic was steady and impressive, including more than 29,000 security industry professionals viewing 750 exhibitors. A torrent of eager attendees crowded the lobby on the first day and could not wait for the doors to open. When they were admitted, the wealth of technological innovation and business opportunity did not disappoint. Focus on cloud systems Cloud systems were high-profile at ISC West. Camera manufacturer Axis, for example, introduced their Axis Cloud Connect at a press conference. Meanwhile, Genetec officially launched their Security Centre SaaS platform, which aims at eliminating points of friction to enable integrators to easily embrace cloud systems from quoting and ordering to provisioning and installing.  Camera manufacturer Axis, for example, introduced their Axis Cloud Connect at a press conference Cloud provider Eagle Eye Networks promoted their new “Eagle Eye 911 Camera Sharing” technology under which both non-Eagle Eye Cloud VMS customers (via Eagle Eye 911 Public Safety Camera Sharing) and Eagle Eye customers can opt to share their video feeds for use by 911 operators in case of emergency. If users opt-in, 911 operators can have access to live video as an emergency unfolds. Eagle Eye Networks provides the feature by integrating with RapidSOS call centre software. Camera locations are based on geolocation coordinates, and customers can choose if they want to participate and which cameras they want to share. Biometrics in the mainstream Biometrics were well represented at ISC West, including Alcatraz AI, which introduced an outdoor version of their biometric face recognition product. The Rock X works well despite harsh lighting. Alcatraz’s products do not have to be integrated, they communicate just like a card reader using OSDP or Wiegand protocol. “At the show, customers are excited about moving to a frictionless environment and getting rid of existing credentialing,” said Tina D’Agostin, CEO and co-founder of Alcatraz. “We are making access control frictionless, secure and private. The experience can be as passive as possible – people can just walk in.” Multiple types of authentication, and the ability to detect tailgating and stream video SAFR from Real Networks also featured biometric face recognition, emphasising feature sets, convenience, and price/performance. They offer multiple types of authentication, and the ability to detect tailgating and stream video. A new device is a small mullion mount that is “approaching the price of a card reader, factoring in the need to purchase cards,” said Brad Donaldson, Vice President and General Manager. SAFR focuses on convenience: You don’t have to take out your phone to pass through a door. Enrolment is easy by incorporating existing databases, and costs are lower than competitors, said Donaldson. The system analyses multiple points on the face, turns it into data and then encrypts it, providing a “unique signature for each person.”  Credentials in Apple Wallet and Google Wallet AMAG Technology announced the compatibility of credentials with the Apple Wallet and Google Wallet. The company is also embracing a new strategic direction under President David Sullivan. They launched a new website in January, are developing dynamic resources and a partner page, and they now integrate with 120 tech partners. AMAG Technology Financial Services now enables their channel partners to offer leasing and financing options to customers. The big new booth at ISC West reflected an effort to “market different and look different,” according to the company. The big new booth at ISC West reflected an effort to “market different and look different" The new Symmetry Control Room, a command-and-control system, is a relaunch of an earlier AMAG product with enhanced features. Suitable for large enterprise customers, the software enables a big video wall to display all the various systems and incorporates all the data into a single “pane of glass.” Operators can “draw a lasso” around cameras they want to display on the video wall and can follow action across multiple camera feeds.  Navigating megatrends A breakfast meeting for integrators, sponsored by Assa Abloy Opening Solutions, was built around the theme “Navigating Megatrends for Sustainable Growth." The megatrends are artificial intelligence, sustainability and cybersecurity. Related to cybersecurity, there are 350 common vulnerabilities and exposures (CVE) published per week, reflecting the continuing threat to cybersecurity. Physical security has a “data lake” of information from various physical security systems that can be an attractive target for cybersecurity breaches. Data sets can be exploited and/or poisoned. The security industry needs to apply “defence in depth” to the challenges of protecting data. “The threat landscape is always changing, and security technology is an iterative process,” said Antoinette King, i-PRO’s head of cyber convergence, one of the panellists. Natural language systems Natural language systems are a newer approach making an early appearance at ISC West Natural language systems are a newer approach making an early appearance at ISC West. Brivo, for example, has an early prototype of its “natural language search capabilities” that can answer questions such as “Who is in the office?” or “Where is Bob and what has he done?” Brivo also promoted its all-in-one door station device that combines a card reader and a camera (for facial authentication) and serves as a video intercom, thus eliminating the need for multiple devices at the door. Brivo is also emphasising tailgate prevention, facial authentication, and people counting using AI at the edge. Also promoting natural language systems was Verkada, which unveiled a beta version of its AI Search feature that embraces national language capabilities. With AI Search, users will soon be able to use natural language to search for people or items. For example, a search could be “person climbing over a fence” or “person making phone call” or “person wearing football jersey.” Verkada wants to be thoughtful with the rollout and make sure effective guardrails are implemented to prevent abuse and bias. The release should happen in the coming months. Multi-family applications Allegion is promoting the XE360 hardware lock platform in various formats, including cylindrical lock, mortise lock, deadbolt and exit trim. At the show, Allegion noted an enthusiasm for multi-family applications. “We have been surprised by the people who want to add electronics and to retrofit existing multi-family facilities to compete with newer facilities,” said Henry “Butch” Holland, Allegion’s Regional Director, Channel Sales East Region. Allegion works with 60 different physical access control software providers, including familiar players such as LenelS2 and Genetec Allegion also offers an “indicator” display on its locks, showing at a glance whether a door is locked or unlocked. The “indicator” might also display “occupied” or “vacant.” Allegion works with 60 different physical access control software providers, including familiar players such as LenelS2 and Genetec.  Integrator M&A trends Everon looks for acquisitions in areas where they do not currently have support for national accounts A conversation with Everon at ISC West provided insights into the accelerating trend of mergers and acquisitions among the integrator community. Everon, formerly ADT Commercial, has done six acquisitions of local integrators since they changed their name last year. In targeting companies to acquire, they look for a good company with a good reputation, and they consider how the new company’s competencies complement their own. Some M&A strategy is geographic, as Everon looks for acquisitions in areas where they do not currently have support for national accounts. They also consider density, seeking to add new acquisitions in larger markets where they don’t currently have a big market share. “A lot of investment is coming into security because it is seen by investors as recession-proof,” said Michael Kennedy, VP, Mergers and Acquisitions, for Everon. Kennedy met with 95 businesses last year for possible acquisition, and the company only finalised a handful – reflecting that Everon is selective and careful that corporate cultures are aligned. “With an acquisition, the goal is to keep every customer and every employee,” said Kennedy. Voice of the customer  ISC West provides an opportunity for manufacturers to listen to the “voice of the customer;” in person, no less. “We have every kind of problem come to the booth,” commented Heather Torrey, Honeywell’s General Manager, Commercial Security, Americas. “People are passionate, interested and very specific with their questions and comments,” she said. “We are driving a complete system, but we are flexible, helping our customers to meet their needs and not try to fit every foot into the same shoe. Sometimes meeting customer needs involves working with competitors," Torrey commented. “It truly comes back to listening to the customer, not just ‘this is what we have to offer,’” she adds. ISC West provides an opportunity for manufacturers to listen to the “voice of the customer;” in person, no less. Edge applications are everywhere at ISC West, and one company is promoting a new approach to expand functionality at the edge. Camera company i-PRO advocates the use of the “Docker” platform for app development, an option they offer on their cameras. Docker “containers” package deep-learning algorithms to make it easier to embed software into edge devices. Anyone can run Docker apps on i-PRO cameras that use the powerful Ambarella chip. A Docker “swarm” can combine multiple edge devices to work together and share resources. For example, the approach can increase computing power at the edge to increase the capabilities of instant analytics. It’s faster and provides better redundancies. A “distributed computing platform” ensures less latency than communicating analytics to a central server.  Unification of capabilities Johnson Controls (JCI) also promotes the trend of combining multiple systems into a single pane of glass. Their “Open Blue” platform, with a security version unveiled at the show, integrates various security systems into one, combining data and monitoring device health.  Basically, the system manages all resources holistically. JCI also notes a trend toward “unification of capabilities,” e.g., combining access control and video. “The scope of security is evolving from a focus on protection to a broader focus on operations,” commented Julie M. Brandt, JCI’s President, Building Solutions North America.

Security professionals are recognising the intelligence value of leveraging publicly and commercially available information. This information can now be accessed more effectively from typically hard-to-reach regions. Also, the technological capabilities have matured in our age of artificial intelligence, machine learning, and data science. Intelligence has historically been based on classified data. However, today’s unclassified data, including open-source intelligence (OSINT), is increasingly being used to provide context and queuing for other types of intelligence. Advanced identity intelligence Babel Street is a technology company providing advanced identity intelligence and risk operations using an AI-enabled data-to-knowledge platform to unlock insights from a flood of data. The company provides advanced data analytics and intelligence for the world’s most trusted government and commercial organisations. Experts have predicted that by 2025 over 463 exabytes of data will be generated each day globally The sheer volume of data is growing exponentially. Experts have predicted that by 2025 over 463 exabytes of data will be generated each day globally. Not only are we seeing exponential growth in the volume of data, but there is also disparity in the veracity and the variety of data. This is being compounded by the ‘app economy’ in which data is created in a new format for every app added around the globe. Human language technology “The problem is that the data ‘junk’ and the ‘crown jewels’ are in the same bucket, and government and commercial entities need better and faster ways to extract intelligence from these torrents of data,” says Farid Moussa, VP, Strategy & Public Sector, Babel Street. Prior to joining Babel Street, Farid retired from the National Security Agency (NSA). He has guided video, image, speech, and text analytics (VISTA) and developed an appreciation for human language technology. An elusive source of data is the Dark Web, where every user, by design, is attempting to obfuscate their identity, and bad actors are hiding much better. “This presents a cat and mouse game – the cat must be smarter than the mouse, but the mouse is continually getting smarter,” says Moussa. Intelligence tools for data analysis SIGINT and HUMINT – while both vital – are also the most expensive forms of intelligence There are several intelligence tools for analysing data. One of them is signals intelligence (SIGINT), which refers to electronic transmissions collected by ships, planes, ground sites, or satellites. Another is human intelligence (HUMINT), which is collected in a human-to-human fashion. Open-source intelligence (OSINT) is obtained by searching on topics or entities of interest that are publicly available on the Internet at large. Today, these various categories are often done in ‘silos of excellence.’  However, the best practice is using all forms together in a holistic fashion. SIGINT and HUMINT – while both vital – are also the most expensive forms of intelligence, while OSINT, which is growing in importance, is most cost-effective. All are vital forms of intelligence; OSINT is complementary and crucial to holistic intelligence practices. Holistic intelligence practices When it comes to physical security of people and places, OSINT has become a critical source of actionable information. Security directors leverage Publicly Available Information (PAI) to safeguard against threats to individuals, property, travel routes, and event sites. By monitoring PAI, security teams can detect and respond to potential dangers, including during and after events where thorough preparation is vital. Online information can contain warning signs of impending threats. It informs security professionals in uncovering digital traces, confirming intentions, and addressing risks across language barriers, ensuring proactive risk management for the protection of people and property. Role of Natural Language Processing (NLP) The Internet and social media were mostly English language by default, but that has changed exponentially Natural Language Processing (NLP) is a crucial capability that has evolved to recognise the richness and variety of words and names in multiple languages and scripts, and their use across cultures. Using machine learning and linguistics algorithms, the technology simultaneously considers numerous types of name variations. At one time, the Internet and social media were mostly English language by default, but that has changed exponentially.  Babel Street’s world-class entity matching technology measures over 100 features to calculate the similarity of entities across multiple languages. Despite advances in data management and the cloud, there are still multiple challenges and complexities with integration of these data elements. Challenges include spelling variances/phonetics, language translation issues, criminal evasion, human error upon input, typos, etc. Accessing data from a scattered landscape While there have been advancements in cloud technologies, agencies utilising open-source data are typically working within a highly scattered data landscape and must use a wide array of tools to get at the relevant pieces. This fragmentation makes it difficult to run analytics and apply AI and machine learning at scale in order to derive actionable insights.  Unstructured and relationship data are visualised through advanced link analysis As with many disciplines, artificial intelligence (AI) is changing the game when it comes to intelligence. NLP and AI algorithms are employed to enhance datasets for greater quality, usability, and completeness. Unstructured and relationship data are visualised through advanced link analysis, geographic heat maps, influential entity carousels, topic clouds, and patterns by time and day. Geographic heat maps The advanced algorithms accurately score and prioritise critical entities within the relationship network while providing the citations from which an AI/ML-based decision was made. “With the democratisation of AI, the world is becoming flat,” says Moussa. “Just like the most prosperous countries, even the poorest countries have the most advanced capabilities to do damage. Third-world economies often present a scenario where the financial gain of nefarious schemes and low-to-no regulation combine to incentivise bad actors.” The Challenges of Name Matching Identity has been an ongoing challenge for intelligence analysis due to the vast complexity of linguistics, spelling and cultural variances, human error, as well as human evasion. Technology and data science approaches are maturing, however machine translation can still struggle with meaning. The best-of-breed natural language processing capabilities run against the data while it still is in its native language. This minimises the occurrence of analytic errors caused by inaccurate machine translations. This minimises the occurrence of analytic errors caused by inaccurate machine translations It’s tempting to think that name matching is like doing a keyword search. The complexity of language makes it more challenging. New names are constantly created, with multiple spellings and no set of rules to encompass how names are formed. They are variable across languages, scripts, cultures, and ethnicities. Culturally specific nicknames and aliases add to the complexity. Replacing human involvement The investigation of the Boston Marathon Bombing in 2013 spotlighted an example of the significance of intelligence analysis. Even though the FBI had issued a detain alert for Tamerlan Tsarnaev back in 2011, Tsarnaev managed to travel to Russia in January 2012; and in July 2012, he returned to Boston. He was not detained on either occasion because there were too many names on the lists, and Tsarnaev’s last name had been spelled differently from the way it was on travel documents, thus enabling him to get through security. With the Internet, social media, and the dark web, there’s been an exponential increase in public communications in various languages, adding significantly to the amount of analysis required to keep societies safe. Name matching, using AI, analyses multiple contextual data points across languages to arrive at matches. Name matching, using AI, analyzes multiple contextual data points across languages to arrive at matches A common misconception is that this technology will replace human intelligence. “It’s more accurate to recognise its role as a force-multiplier, allowing humans to focus on the on the harder problems and/or vetting the results of AI,” says Moussa. “The technology can efficiently analyse massive volumes of data and distill it into actionable information in a timely manner. It augments human capabilities, enabling analysis at speed and scale beyond human capacity, without replacing human involvement.” Commercial Technology to the rescue “When it comes to threat and identity intelligence, we face a risk-confidence gap, underscored by the challenge of integrating traditional tactics with the modern digital landscape,” adds Moussa. “We cannot ‘hire’ our way out of this problem. Instead, it is imperative that we adopt technology to scale our efforts and free humans to solve the harder problems that machines cannot solve yet.” The public sector loves to build things, but there are time-to-value and return-on-investment considerations to the ‘build or buy’ decision. When commercial technology can be leveraged by government, it frees resources up to work on problems that the commercial world hasn’t yet figured out, says Moussa. “The public and private sectors need to come together – one team, one nation, working together with mutual trust and collaboration,” he says.

The sale of Carrier’s Global Access Solutions to Honeywell in December amounted to a dramatic finish to a big year in 2023 for mergers and acquisitions (M&A) in the physical security market. In the transaction between two industry giants, Honeywell sought to enhance and strengthen its building automation capabilities with the acquisition of Carrier’s Global Access Solutions business for $4.95 billion, in an all-cash transaction. Honeywell acquires Carrier Access business  The acquisition, which includes both hardware and software solutions, will mean a new corporate owner for the LenelS2 brand, a pioneering business for over 25 years in commercial and enterprise access solutions, including well-known offerings Onguard and Netbox. In addition, the acquisition covers the Onity brand of electronic locks, including hospitality access, mobile credentials, and self-storage access; and the Supra brand of cloud-based electronic real estate lockboxes.  ADT sells commercial business, which rebrands as Everon  ADT Inc. announced the sale of its commercial security, fire, and life safety business unit to GTCR ADT Inc., another industry giant and a trusted brand in smart home and small business security, announced the sale of its commercial security, fire, and life safety business unit to GTCR, a private equity firm, for a purchase price of $1.6 billion.  ADT Commercial, a security integrator and premier provider of commercial security, fire, and life safety in the United States, announced that it will move forward as a standalone organisation and rebrand as Everon.  Bosch to sell building technologies products  Bosch Building Technologies announced in 2023 that it is realigning its Building Technologies division to focus solely on its regional integrator business, with solutions and services for building security, energy efficiency, and building automation. Therefore, Bosch plans to sell most of the Building Technologies division’s product business. At year-end, Bosch was seeking a buyer who would take on all three business units with their associates and locations. This includes the Video, Access and Intrusion, and Communication business units, and affects some 4,300 associates at more than 90 locations worldwide. Building its integrator business earlier in 2023, Bosch announced the acquisition of Paladin Technologies, Inc., headquartered in Vancouver, Canada, a provider of security and life safety solutions and system integration services in North America. Motorola acquires IPVideo, creator of HALO Sensor In another deal emerging late in 2023, Motorola Solutions acquired IPVideo Corp., Bay Shore, N.Y., the creator of the HALO Smart Sensor, an all-in-one intelligent sensor that detects real-time health and safety threats. The powerful capabilities of the HALO sensor extend Motorola’s end-to-end physical security offering by integrating a non-video threat detection product into the safety and security ecosystem. IDIS acquires Costar Technologies  Costar has a sales channel of over 100 distributors and 1,000 systems integrators across the U.S. Korean video manufacturer IDIS and U.S. company Costar Video Systems had enjoyed a long-term existing ODM (original design manufacturer) relationship, and approximately 60% of Costar Video products were already made by IDIS. Therefore, it made sense when IDIS Co., Ltd. and Costar Technologies Inc. announced an agreement and plan to merge, with IDIS acquiring Costar. Leveraging Costar's established distribution networks and sales channels in the U.S. gives a significant boost to IDIS' growth strategy, which is founded on building long-term relationships with systems integrators. Costar has a sales channel of over 100 distributors and 1,000 systems integrators across the U.S. that will benefit from IDIS’ NDAA-compliant and 100% Korean-made technology. SECOM invests in Brivo and Eagle Eye  Eagle Eye Networks, a cloud video surveillance company, and Brivo, a provider of cloud-based access control and smart space technologies, announced one of the largest investments to date in cloud physical security in 2023.  SECOM CO., LTD, based in Japan and one of the largest security integration companies in the world, has made a primary equity investment of $192 million in the two companies, $100 million in Eagle Eye Networks, and $92 million in Brivo. $100M primary equity investment Brivo will also use the additional investment to continue expanding in Europe, Latin America, and Asia Pacific Eagle Eye Networks, a global pioneer in cloud video surveillance, announced it will use the $100M primary equity investment to expand its suite of AI-powered products, fund geographic expansion, and enhance its enterprise features.  Brivo will use the investment to grow sales and marketing, accelerate product development scale support and operational functions, and evaluate strategic acquisitions. Brivo will also use the additional investment to continue expanding in Europe, Latin America, and Asia Pacific, and enhance the smart spaces and AI functionality in the Brivo Access Platform.  ACRE buys PremiSys Portfolio  ACRE, a security company built on acquisitions, is continuing to broaden its portfolio and serve the expanding needs of its customer base. In 2023, ACRE acquired the PremiSys software and hardware portfolio and assets from IDenticard.  PremiSys’ technologies enable organisations to self-manage door access and view integrated video and lockdown facilities. The acquisition extends opportunities for ACRE in healthcare, education, data centers, and senior living facilities.  Qognify is a part of Hexagon  Qognify extends Hexagon’s real-time monitoring and security reach to detect, assess, and respond Qognify, a provider of video (VMS) and enterprise incident management (EIM) solutions announced that it has become a part of Hexagon. Qognify joins the Safety, Infrastructure & Geospatial division of Hexagon, following the completion of its acquisition originally announced on Dec. 19, 2022.  Qognify extends Hexagon’s real-time monitoring and security reach to detect, assess, and respond to incidents, providing a more robust offering. ASSA ABLOY continues acquisition trend  ASSA ABLOY continued to acquire companies in 2023 to strengthen its position in mature markets by adding complementary products and solutions to the core business. Among the companies acquired in 2023 were Ghost Controls, a U.S. supplier of automated residential gate openers, and Securitech Group, a manufacturer of high-security mechanical and electronic door hardware products in the U.S.  Door and fencing ASSA ABLOY also acquired Leone Fence, a Canadian manufacturer, distributor, and installer of fencing products for commercial and residential applications, and Lawrence Hardware and Gallery Specialty, providers of commercial hinges, locksets, exit devices, and door hardware accessories in Canada. Another new acquisition is Inovadoor Portas Industriais Ltda, a Brazilian manufacturer of sectional and high-speed doors.  Earlier in 2023, ASSA ABLOY completed the acquisition of Spectrum Brands’ Hardware and Home Improvement division and the divestment of Emtek and the Smart Residential business in the U.S. and Canada to Fortune Brands.

Genetec Inc., a pioneering technology provider of unified security, public safety, operations, and business intelligence solutions, announced that Heathrow Airport’s multi-year investment in Genetec solutions is enabling them to continuously innovate and transform operations. The joint effort provides Heathrow with a unified view across large-scale airport operations to secure people and assets, bringing efficiency and enhancing the passenger experience while ensuring data privacy and cybersecurity compliance. Deployed Genetec Security Centre Heathrow deployed Genetec Security Centre to bring all of its IP security systems onto one unified forum London Heathrow is Europe’s busiest airport, handling approximately 80 million passengers and 14 million tons of goods annually. Over 76,000 employees work around the clock to ensure the airport’s smooth operations across its 1,227-hectare site, including maintaining passenger flow, securing the premises, and managing over 1,300 daily take-offs and landings for 89 different airlines. Heathrow initially deployed Genetec Security Centre to bring all of its IP security systems onto one unified platform. What began as a 2,000-camera deployment in 2016 has since more than quadrupled in size, incorporating everything from video and access control to LIDAR, analytics, automatic licence plate recognition (ALPR), and more. Genetec solutions Genetec solutions are used to go far beyond security. For example, Genetec solutions are used to monitor over 150 km (93 miles) of baggage belts and facilitate the daily entry and exit of over 150,000 vehicles. “We’re essentially running a small city operation that happens to be called Heathrow,” explains Danny Long, IT Product Owner for physical security products at Heathrow. “Alongside the traditional airport security functions, we’re responsible for the monitoring of roads, retail space, three train stations, a bus terminal, offices, a church, fuel stores, a high voltage electrical network, and all the other associated infrastructure that maintains passenger flow.” Software and firmware updates Genetec Security Centre supports 90 other stakeholder groups working across 110 control rooms Genetec Security Centre now supports 90 different stakeholder groups working across 110 distinct control rooms, all of whom have different needs and access rights. Customised dashboards enable individual teams and third parties, such as police, government agencies, airlines, and retailers, to focus on their specific tasks. For example, some operational staff are given the tools to monitor passenger flow and are automatically notified when security lines grow too long. Meanwhile, colleagues in IT don’t see camera feeds. Instead, they have access to system health dashboards that notify them of devices that have fallen offline or require software/firmware updates.  New requirements “The joy of working with London Heathrow is that the team is constantly striving to put our system through its paces and identify new areas where it can add value,” states Simon Barnes, Director of Business Development, Genetec, Inc. “While our software is configured to their requirements at the time, once in the field, new requirements emerge, and we have to adjust to their reality." “My job is to translate business requirements into workable solutions and Genetec provides me with the valuable tools to achieve that,” concludes Long. “Our experience with Genetec has been very positive. We’re only looking to expand in terms of the size and usage of the system.”

Jacksons Fencing has recently completed a project with the Kingdom Hall in Hoddesdon, striving to enhance both the safety and visual appeal of its premises. As a place of worship for Jehovah’s Witnesses, the Kingdom Hall is meticulously maintained by its congregants to embody modesty and purpose.   Enhancing security and aesthetics The primary goal was to bolster security against unauthorised access, vandalism, and theft, while also complementing the dignified exterior of the place of worship. Recognising the importance of creating a secure yet welcoming environment for congregation members and visitors alike, Jacksons Fencing was entrusted to install vertical bar railings around the building’s perimeter. These railings, coated in black architectural grade polyester powder, were chosen for their security features and aesthetic compatibility with the existing brick façade. The solution The black polyester powder-coated finish was chosen for its longevity and low maintenance The selection of a black polyester powder coating not only ensures durability and weather resistance, but also aligns with the hall’s commitment to sustainability and environmental stewardship, by minimising maintenance needs. Safety and security were paramount concerns for the premises. To prevent unauthorised access, vandalism, and theft, and to safeguard everyone within the premises, the installation of vertical bar railings was deemed essential. Additionally, enhancing the building's exterior aesthetics was a key consideration. The decision to use black polyester powder-coated railings was driven by the ability to harmonise with the brick façade, thereby enhancing the overall sophistication of the hall’s appearance. Jacksons Fencing’s experienced installation team anchored the Barbican Imperial® vertical bar railings to the brick wall, utilising cranked posts for added stability. The black polyester powder-coated finish was chosen for its longevity and low maintenance, reflecting Jehovah’s Witnesses' emphasis on sustainable practices and responsible investments. Ensuring sustainability Environmental stewardship is at the heart of Jehovah’s Witnesses teachings, and this principle guided every aspect of the project. Emphasising quality and longevity reduces lifetime costs and environmental impact by decreasing waste and the need for replacements. Jacksons Fencing’s 25 year guarantee on both steel and timber products further ensured that the fencing and gates were an ideal fit for this project. The power of protection Project not only managed the useful needs of the flock but also enhanced the visual harmony The installation of the vertical bar railings not only delineated clear boundaries but also effectively deterred unauthorised access, ensuring unobstructed views from inside the building to the surroundings and contributing to a safer environment. Through detailed planning, bespoke design, and precise execution, the Kingdom Hall achieved significant advancements in both security and aesthetics. This project not only addressed the practical needs of the congregation but also enhanced the visual harmony of the premises, creating a secure and welcoming environment for all. Well-being of congregation members Peter Jackson, Managing Director, Jacksons Fencing, says “We are proud to have contributed to creating a secure and welcoming environment for the Kingdom Hall in Hoddesdon. In today’s world, ensuring the safety and well-being of congregation members and visitors is more important than ever." "We have worked closely with the congregation to ensure the final solution is fit for purpose now and well into the future. Our products aim to help the community feel safe and secure as they worship and gather.”

In the rich tapestry of Chigwell School's heritage, dating back to its founding year in 1629, 2013 marked a vibrant thread with the unveiling of a gleaming new pre-Prep School. Fast forward to now, and the campus expands further with its largest project to date, a state-of-the-art Sport and Wellness Centre. Alongside these updates, the school recognised the need for increased security around the Drama Centre. Situated in leafy Essex, Chigwell School, renowned for its nurturing environment, commitment to lifelong learning, and extensive 100-acre site, wished to enhance its site security without disrupting the daily school activities. After careful planning and collaboration with a trusted contractor, a phased approach was taken. Initial installations of timber Playtime® fencing and gates were completed in October 2022. A great performance Jacksons Fencing has installed its EuroGuard® Regular fencing and Flatform gates Jacksons Fencing has installed its EuroGuard® Regular fencing and EuroGuard® Flatform gates. Made from high-quality steel and galvanised to prevent rust and wear, these durable barriers provide long-lasting protection. The EuroGuard Regular fencing provides an unparalleled level of security while integrating with the school’s Drama Centre's traditional and modern styles. Guarding creativity The EuroGuard Flatform single and double leaf gates, featuring twin wire construction and a sleek black polyester powder coating, offer secure pedestrian and vehicular access, ensuring the safety and convenience of students, staff, and visitors alike. Installation of new fencing and dedicated entrances not only protects the pupils during school hours The mesh fencing system, with its tamper-proof clips and fixings, forms an impenetrable barrier while providing visibility through to the entrance, ensuring security and surveillance. These gates serve as a testament to Chigwell School’s unwavering commitment to creating a safe and welcoming environment for all. Moreover, the installation of new fencing and dedicated entrances not only protects the pupils during school hours, but also addresses the need for security during use of the Drama Centre outside of school hours and for after-hours events in the Sport and Wellness Centre. Scene change With a steadfast dedication to sustainability and quality, Jacksons Fencing’s EuroGuard fencing and gates come with the assurance of a 25-year guarantee, reflecting the school's focus on sustainability and quality. These security solutions also support the school’s goal of making positive changes by using high-quality, sustainable products. Commenting on the project, Peter Jackson, Managing Director of Jacksons Fencing, said: "The meticulous planning and implementation of these security fencing and gates, in collaboration with our trusted contractor has helped set up security solutions that meet Chigwell School’s current and future needs.” He continues: “This project is about creating a place where everyone feels welcome and secure. By investing in high-quality, sustainable products, the school not only enhances security but also aligns with its values of environmental stewardship and lifelong learning.”

The University of California San Diego (UCSD) Police Department is a full-fledged law enforcement agency responsible for patrolling, investigating, and preventing crime within its jurisdiction. Spanning over 1,200 acres and comprising 900 buildings, UCSD’s campus presents unique challenges for law enforcement. The department’s Communications Division serves as the nerve centre, coordinating responses to emergencies, managing communications, and ensuring coordination among officers. Garrett Williams, a seasoned Sergeant at the University of California San Diego (UCSD) Police Department, oversees the Communications Division. With over two decades of experience, Williams understands the critical role technology can play in public safety. The challenge Before partnering with RGB Spectrum, UCSD faced significant obstacles in its dispatch operations Before partnering with RGB Spectrum, UCSD faced significant obstacles in its dispatch operations. Dispatchers juggled multiple computers, including a CAD, radio, and phone computer, each requiring separate keyboards and mice. “I didn’t look to RGB to solve all my problems. However, I understood all that could be accomplished once the team showed us how the technology operated and what was possible,” Garrett Williams, Sergeant, University of California San Diego Police Department. “Three separate mice and operators constantly moving side to side to look from one to the other and then having to move their hands back and forth between control devices - anytime they have to do that, it’s slowing their workflow down; we figured there had to be a better solution,” shared Williams. “And up to 25% of our operators were suffering from repetitive movement and neck Injuries, resulting in downtime and light duty restrictions.” Why UCSD chose XtendPoint KVM-over-IP UCSD wanted a seamless KVM solution that integrated multiple systems over IP under a unified interface. It explored various options before discovering RGB Spectrum’s XtendPoint™ solution, which provides local and remote access to source computers, consolidates separate monitors into multi-view displays, and unifies control for more streamlined operation and enhanced efficiency. With RGB’s XtendPoint KVM system, UCSD grew access to the fire alarm system at each operator’s station UCSD’s key selling point was its ergonomic benefits. It offered a solution to the ergonomic challenges plaguing dispatchers by minimising the need for multiple keyboards and mice. So did replacing monitor clutter. With the XtendPoint solution, single-signal monitors are consolidated on each console using multiview displays that can handle up to four computer signals each or up to eight signals displayed on just two pieces of glass. A notable feature of this solution is the ability to offer each operator customised display viewing, even in a multi-shift operation. A KVM-over-IP backbone offers additional benefits. Before, only one dispatcher station could see the fire alarm system. With RGB’s XtendPoint KVM system, UCSD expanded access to the fire alarm system at each operator’s station. Now, no matter where dispatchers are seated, they have access to all needed systems. How UCSD uses RGB’s solution The RGB Spectrum solution marked a significant turning point for UCSD’s dispatch operations. Dispatchers experienced a dramatic improvement in efficiency, ergonomics, and situational awareness. Gone are the days of dispatchers juggling multiple control devices. With a unified interface, dispatchers can control all systems from a single keyboard and mouse. A streamlined workflow accelerated response times and reduced errors. Video integration proved invaluable. Dispatchers can now access live video feeds and additional mission-critical systems directly within one system interface, providing them with real-time visual information as required. With a unified interface, dispatchers can control all systems from a single keyboard and mouse Additionally, support for video integration with a video wall provided opportunities for enhanced collaboration and situational awareness. Commented Williams, “The flexibility of the RGB system also allowed UCSD dispatchers to leverage video wall capabilities. They can easily share critical information and task lists with colleagues. A more collaborative environment has facilitated communication and coordination among dispatchers, ensuring that tasks are efficiently managed and prioritised during high-stress situations. We can use the RGB system to throw things up on the wall so other dispatchers can see what’s happening and interact as needed.” “In addition," said Williams, “the resilience of the RGB XtendPoint system is invaluable in maintaining operational continuity. For example, in the event of a problem at a station, technicians can work on the issue while the dispatcher moves to a backup computer or station, allowing dispatchers to continue critical work without interruption. This proactive approach to system maintainability and resilience saves time and resources and ensures that dispatch operations remain fully functional at all times.” The result The impact of XtendPoint KVM-over-IP on UCSD’s dispatch operations has been profound. UCSD witnessed significant improvements in efficiency, ergonomics, and situational awareness. Efficiency soared as dispatchers seamlessly controlled multiple systems from a single interface. Ergonomic issues were mitigated, and dispatcher morale improved, enabling dispatchers to respond more effectively to emergencies. Future plans with RGB Spectrum Williams is enthusiastic about the wraparound monitors RGB has announced Looking ahead, UCSD sees opportunities to leverage RGB Spectrum’s technology further to enhance operations. RGB system’s versatility also enables UCSD to adapt to evolving threats and emergencies. In the event of, say, a building evacuation or siege, for example, UCSD could almost immediately establish a satellite facility. Williams is enthusiastic about the wraparound monitors RGB has announced. “We are looking at RGB’s new, yet to come to market, 43-inch curved monitors that will be the finishing touch for even better ergonomics and a customised workspace.” Another potential interest is a “flyaway” kit, a transportable command-and-control system with integral radio access. This mobile system would enable UCSD to monitor special events, such as festivals, where real-time situational awareness is crucial for ensuring the safety of attendees and staff. Williams notes, “We can have a mobile command post set up near a festival or special event, take one of our dispatch systems and put it there without having to move a lot of equipment or figuring out how to get it on the network.” Implementing RGB Spectrum’s solutions UCSD also aims to extend the reach of its dispatch operations by providing in-the-field personnel with access to real-time information. By equipping mobile units with RGB’s AV-over-IP systems via smartphones, police officers could receive critical updates and better collaborate with dispatchers to respond to incidents. “If you think of the unthinkable, like a school shooting, it would be ideal to share live coverage of what’s happening, detailed building schematics, and info on weapons the assailant might be using. Who doesn’t want to know what’s potentially happening behind closed doors before walking in? It’s situational awareness on a whole new level,” commented Williams. The partnership between the UCSD Police Department and RGB Spectrum has proven successful. By implementing RGB Spectrum’s solutions, UCSD transformed its dispatch operations to achieve unprecedented levels of efficiency, ergonomics, and situational awareness. And it is just a start.

Crystal Mountain Resort is Washington's largest winter and summer getaway. For over 60 years, the picturesque resort near Mount Rainier has drawn millions of sports enthusiasts around the world. An early adopter of new technology, the resort was also the first in Washington to install a high-speed, detachable quad chairlift, Rainier Express. Technology solution needed As the resort's Director of IT, Perry Turner is in charge of protecting over 400,000 guests and 2,600 acres of land all year long. The resort is open for skiing and snowboarding from November to April, and summer activities with scenic gondola rides from May to September. This meant that any technology solution had to withstand snow and low temperatures during the winter and high humidity levels during the warmer months.  "The elevation tops out at a little over 7,000 feet, so the weather conditions can get extreme. The technology we use needs to be able to withstand everything from snowstorms to 100 MPH winds." The challenges Low-quality legacy cameras and limited connectivity led to gaps in coverage with lens fogging and weather-sealing issues "The combination of moisture and cold temperatures was wrecking our older cameras, which couldn't survive the harsh conditions.”  Remote areas with limited infrastructure are difficult to wire and get power to. Low-quality legacy cameras and limited connectivity led to gaps in coverage, while lens fogging and weather-sealing issues led to malfunctioning cameras and poor visibility.  Loss of time in retrieving images If footage was available, retrieving and sharing even a minute from two different network video recorder (NVR) systems was an excruciating process. "If I had to pull 10 minutes of footage, it would take three to four hours to get the right clip and to download it. It would crash all the time, and I'd have to start the process all over again." Why Verkada? "The interface is excellent, the app is easy to use and the cameras are rock solid. The hybrid cloud infrastructure also helps with reliability. I don't need an on-premise device to handle all the recording since the camera does that. It's a lot less to maintain from my end." Seamless operation From a single pane of glass, Perry simplifies management and ensures the seamless operation of the resort. He was an early adopter and beta tester for the Verkada Cellular Gateway, a new product that allows him to deploy cameras in any location. With more coverage and connectivity solutions, he leaves no room for oversight – no matter how minute the detail is.  "We have Verkada coverage in remote areas with access to power but no internet. Across our 2,600 acres, the possibilities are endless: up on the mountains, out in parking lots, over shuttle stops, and even gondola stations." The results Cellular deployments in remote and hard-to-wire areas Cameras built to handle 100 MPH winds and -40°F Livestream ski conditions in high-image resolution A platform that saves time and reduces work Risk and liability prevention 1. Cellular deployments in remote and hard-to-wire areas Until recently, Perry's camera deployments were limited to places where he could run ethernet cable. While cellular data was available, it would require him to piece together different components - an LTE router, a PoE switch, a NEMA enclosure, and a data plan - all sourced from disparate vendors.  His GC31 Cellular Gateway combines all the above into a single device that provides both power and data to any Verkada device. The result is a simple, seamless operating experience with minimal setup needed. LTE coverage “It took only a few minutes to install the cellular gateway and connect it to our PTZ, which monitors our moving snow stake." "The snow stake has to be in a remote corner so it’s not wind-affected, but we can now use the cellular gateway to take advantage of LTE coverage in the area.” 24/7 technical support Perry has Verkada’s unlimited data plan on the cellular gateway, which comes with the 24/7 technical support he’s used to from Verkada. The cellular gateway bridges gaps in coverage and opens a new world of use cases for Perry, "The GC31 allows us to install cameras along the road coming into the resort and at our parking lots. On busy weekends, we can easily monitor traffic and parking lot capacity.” 2. Cameras built to handle 100 MPH winds and -40°F The lack of issues with their hardware surprised Perry and his team. All the Verkada cameras onsite are enterprise-graded and are IP67 and IK10-rated. Additionally, they come with an integrated temperature gauge and built-in heaters that automatically turn on once the temperature hits -20°C (-4°F). Verkada outdoor cameras are fully functional at sub-zero and high heat temperatures and can withstand temperatures ranging from -40°C to 50°C (-40°F to 122°F). 10-year warranty Backed with an industry-pioneering 10-year warranty, Perry can install cameras anywhere at the resort – from the retail shops to the top of Mt. Rainier – and not have to touch them again. "We mounted a camera on top of a building that gets hit by 100 MPH winds and beyond freezing conditions, and it's had zero problems. We just set it and forget it." 3. Livestream ski conditions in high-image resolution Low-quality images and footage are no longer an issue with Verkada. The cameras come with advanced image sensor technology, which allows them to produce crystal-clear footage. Even in low-light conditions, like the resort's "Night Skiing" events, the built-in infrared LEDs make capturing footage in darker environments possible. Live video feeds No matter the conditions or location, Perry and his team have a clear view of the people and property at the resort No matter the conditions or location, Perry and his team have a clear view of the people and property at the resort. The Marketing department shares current skiing and snowboarding conditions on the website, and they have multiple cameras placed throughout the resort that share live video feeds. "Our website has live video feeds of the slopes, and as soon as we switched to our first Verkada camera, the jump in image quality was evident. The guests love it. The Marketing team now wants to add more for the public-facing side of things." 4. A platform that saves time and reduces work Verkada cameras come with built-in video storage capabilities of up to 365 days, removing the need for on-premise servers and all the associated work and time required to maintain them. Plug-and-play cameras are pre-configured and fully operational within minutes. When it comes to pulling footage, the process is night and day. Footage on Command Before, there were a lot of requests for footage pulls from the Security and Lift Operations teams. These teams can securely access footage themselves on Command through their mobile phones, eliminating most of these requests. If Perry does have to pull and share a snippet of footage, it takes a fraction of the time it did beforehand. With Verkada, that process is straightforward and seamless. "Pulling and sharing video footage now takes minutes, not hours. And when other teams need to pull footage, they can access it directly from their phones. This has removed multiple steps in our workflow and saves everyone a ton of time." 5. Risk and liability prevention Placing Verkada cameras at vulnerable and high-risk areas at the resorts (including retail shops and chairlifts) has helped thwart thefts of thousands of dollars worth of ski equipment and dispute false claims. If an incident arises, Perry can corroborate the witness accounts with easily accessible footage to see how the facts line up. Within Command, Perry can choose the camera he wants to view the history of, jump to a specific date and time, and review other data and analytics. Once he finds what he's looking for, he can share the footage with anyone through text, email, or a link. Guest safety Safety issues can arise if someone falls in the chairlift area so additional visibility is crucial Guest safety is another key priority for the resort, especially on the slopes. The cameras positioned at and near the chairlifts help monitor that guests are seated correctly. Safety issues can arise if someone falls in the chairlift area so additional visibility is crucial to protect both the guests and the resort. "Verkada provides peace of mind and liability protection. We can quickly verify what happened with a past incident and address any security or safety issue as it's happening. If someone is in trouble at the chairlifts or on the slopes, we can respond immediately." Looking Ahead Crystal Mountain Resort's success in deploying Verkada cameras has led to rave reviews from various internal teams. They are exploring how they can leverage the platform to improve the customer experience at the resort. "We recently learned about the Occupancy Trends feature, and there are so many potential applications. Foot traffic is just one thing that we want to keep track of in our rental shops and restaurants." Lower cost of ownership Most critically, leadership loved the enthusiasm surrounding the platform and has performed further financial analysis. What they found were more possible benefits, including a lower cost of ownership. "The more teams interact with the platform, the more buy-in we've received from leadership. They realised that Verkada is more cost-effective in the long run.”

Wetlands, the "kidneys of the Earth", are considered one of the three major ecosystems on Earth, along with forests and oceans. Hosting a diverse range of terrestrial and aquatic plant and animal species, wetlands serve as crucial habitats for numerous bird species. Red-crowned cranes Beautiful Wetlands vs Critically Endangered Cranes The Red-crowned Crane is considered as the "God of Wetlands" and is highly sensitive to environmental changes. It is one of 14 bird species in China classified as critically endangered, with only around 2,000 wild Red-crowned Cranes remaining worldwide. Monitoring these rare bird species not only aids in their effective protection but also reflects changes in the wetland ecosystem to some extent. Red-crowned Cranes migrate between the regions of East China and Northeast China In China, during spring and autumn seasons, Red-crowned Cranes migrate between the regions of East China and Northeast China, requiring wetland management personnel to make all necessary preparations in advance every year. Recording and tracking data (e.g. time of arrival/departure, and total number) play a significant role in monitoring both the Red-crowned Cranes and the wetland ecosystem. Hence, monitoring rare bird species is essential not only for their conservation but also for understanding the changes in wetland ecological environments. Red-crowned crane captured by Dahua camera Vigilant cranes, eager for improved, smarter observation However, Red-crowned Cranes have extremely strong vigilance. Even while foraging or resting, there are often adult birds designated to be on alert, making warning calls and taking flight if any danger is detected. Therefore, it becomes challenging for monitoring personnel to observe them up close, as they need to maintain a distance of several hundred metres using binoculars to avoid disturbing the cranes. Such limitations in observation pose difficulties in monitoring the population distribution and activities of Red-crowned Cranes. To achieve efficient and intelligent monitoring while minimising human interference, many wetlands have enlisted the assistance of an intelligent "avian expert". Dahua: the guardian of cranes with smart technologies In recent years, avian intelligent recognition systems have been increasingly applied in wetland monitoring. Dahua Technology actively explores the integration of technology and wetland conservation to support the monitoring and protection of bird species across multiple wetlands. Rare bird species like the Red-crowned Crane can be automatically identified and counted By employing high-point video footage combined with avian intelligent recognition algorithms, rare bird species like the Red-crowned Crane can be automatically identified and counted. This allows monitoring personnel to discover and observe various bird species clearly and promptly without disturbing them. Additionally, techniques such as background removal and contour deformation processing help reduce the interference caused by lighting conditions and backgrounds, ensuring that the footage presents the identifying characteristics, location, and time for each bird. With this approach, comprehensive and accurate data recording and result analysis can be achieved without disturbing the Red-crowned Cranes up close. A brighter future for biodiversity using intelligent analysis In addition to population counting, vocalisations play a crucial role in bird research. By utilising voiceprint recognition, it becomes possible to track and study the population distribution of rare bird species. Many regions have established and improved databases of avian vocalisations, creating a foundation for biodiversity monitoring and analysis. These databases, combined with visual identification, are being cataloged in order to facilitate more comprehensive research and analysis, optimise timely conservation measures, and enhance dynamic and diverse science communication and education. Dahua Technology continues to empower biodiversity conservation through technology. The Dahua AI platform enables continuous algorithm training that helps reduce the development cycle of recognition algorithms for specific species. At present, Dahua has developed over 800 bird recognition algorithms, with more than 500 focused on waterfowl and migratory birds primarily inhabiting wetland environments. This extensive collection of algorithms greatly supports and contributes to biodiversity conservation efforts around the globe.

The design of buildings encompasses many elements, from the practical to the aesthetic. Well-designed buildings should be functional, and they can also be beautiful and inspiring. But can security systems and building design coexist and complement each other? We asked this week’s Expert Panel Roundtable: How does building design impact physical security systems -- and vice versa? 

Manufacturers make things. That hasn’t changed. Manufacturers today still produce finished goods from raw materials using various tools, equipment, and processes. What is evolving is a greater emphasis among manufacturers on understanding and meeting customer needs. In the security industry and elsewhere, the role of a manufacturer is expanding from a purely production-focused function to one that embraces technology, prioritises adaptability, expands service offerings, and caters to a more demanding customer base. We asked this week’s Expert Panel Roundtable: How is the role of the manufacturer changing in the security market? Is “manufacturer” still the best term to reflect the changing role?

Migrating to the Cloud can be a cultural shift for some organisations, especially when it comes to physical security systems. Challenges such as concerns about data security and compliance, cost management, and a skills gap can make adopting the Cloud seem onerous. But the benefits are there, aren't they? We asked this week's Expert Panel Roundtable: Will the impact of the Cloud on physical security integrators be net-positive or net-negative?