ISC West

March Networks®, a pioneer in intelligent video surveillance, is unveiling new advancements to its industry-pioneering generative AI-based AI Smart Search solution at ISC West 2025. Now publicly available to customers, AI Smart Search leverages natural language processing and advanced LLM (Large Language Model) algorithms to identify specific events, people or objects from thousands of cameras across all locations. Advanced generative AI tool Users can use voice controls to search through hundreds of thousands of video snapshots quickly and easily Users can use voice commands to search through hundreds of thousands of video snapshots quickly and easily. Using generative AI, surveillance video images are taken at regular intervals and transformed into a searchable database, allowing customers in retail, banking and other industries to find key operational issues by simply speaking or typing commands. This gives customers access to a cost-effective, yet advanced generative AI tool for video surveillance, minimising the storage and processing demands of analysing full video footage. March Networks new features March Networks has launched new features that make AI Smart Search more accurate and easier to use, helping pioneers in security, operations, marketing and risk management remotely identify and fix critical operational gaps, liability issues and instances of fraud across their sites faster than ever. "With these latest feature enhancements, AI Smart Search is redefining how businesses and security teams interact with video data," said Peter Strom, President and CEO of March Networks. Generative AI and LLMs March Networks has launched new features that make AI Smart Search more accurate and easier to use Strom added: "As we lead the industry into the future by combining generative AI and LLMs with voice, text, and image-based search, we're significantly speeding up security and operations audits, and reducing manual video searches in a practical, cost-effective way." "With this tool, businesses can search for anything – they are likely to find issues they never knew they had and fix them." New AI smart search features debuting at ISC West Expanded Voice & Text Commands: Users can now execute predefined and new voice commands, making it faster and easier to fix specific operational issues and find opportunities to improve using commands such as: "Show me open cash registers" "Show me long queue lines" "Show me empty shelves" "Show me an open back door at night" "Show me blurry camera images" Search Filtering: Users can refine search results by selecting a specific location, date and timeframe to narrow down the search. Image Upload: Upload a photo to search for similar video images – upload signage to assess marketing compliance, and pinpoint potential health and safety risks by uploading a wet floor sign or fire extinguisher. Sensitivity Refinement: A new search sensitivity tool allows users to fine-tune how precise or broad their AI-driven search results should be. Favorite Searches Toolbar: Save search queries for one-click access to frequent searches, streamlining investigations. Security and operational challenges "We are seeing a lot of excitement around new AI technologies right now. Many providers are showcasing impressive AI features, and we're particularly focused on delivering meaningful, practical applications that help businesses solve everyday security and operational challenges," said Jeff Corrall, Chief Product Officer at March Networks. "Our latest AI Smart Search features help businesses quickly uncover important issues they might otherwise miss during daily operations – using AI in a practical way that helps improve a business every day. Our customers can easily search video snapshots to check health and safety practices, marketing effectiveness, and operational issues—saving valuable time and resources," added Corrall. Experience AI smart search live at ISC West-Booth 26041 Attendees of ISC West 2025 are invited to visit March Networks at Booth 26041 for a live demonstration of AI Smart Search's new capabilities. Experts will be on hand to showcase how this technology is transforming video search and intelligence for businesses in retail, banking, and enterprise security. March Networks will also feature the EL20 Adjustable Multi-Sensor Camera, a flexible 4-in-1 security camera solution for comprehensive coverage. Attendees can also see the new Edge 32d Decoder, which streams live video seamlessly to public-view monitors, enhancing real-time awareness within an integrated AI-powered surveillance system.

Altronix, the recognised pioneer in power and data transmission products for the professional security industry, is displaying the company’s latest innovations here at ISC West in booth #11073.  Features include integrated power and access control solutions that streamline installation and reduce labour costs, and the latest solutions to deploy IP devices utilising coax, fibre or Ethernet infrastructure. Deployment of advanced IP devices "Altronix continues to deliver new and innovative ways to streamline the deployment of advanced IP devices with greater cost-efficiency, versatility and reliability to ensure heightened security and safety,” said Alan Forman, President of Altronix. “We look forward to demonstrating the numerous advantages and benefits our latest product line-up delivers to our installation partners and customers at ISC West 2025.” New Altronix products on display in booth 11073 Netway Spectrum with EBC48 Integration: The Altronix EBC48 recharges 32AH batteries for NetWay Spectrum models in under eight hours to ensure critical security devices remain operating when there is only intermittent power at the pole. New 277VAC input options now available! Pace™: Advanced technology that extends Ethernet connectivity well beyond traditional limitations, supporting distances up to 1000 metres over a single pair or up to 500 metres over structured cabling, providing an ideal solution for challenging long-distance industrial and IP video applications. Circ™: Advanced multi-path/redundant power solutions ensure seamless transitions between two independent 115VAC or 230VAC inputs, eliminating downtime during power interruptions and power failures, to maintain mission-critical security operations. Trove™ Series: Comprehensive pre-wired, pre-configured access and power kits supporting over 50 pioneering access control brands. including AMAG, AXIS, Azure, Brivo, Hirsch, Mercury, Software House, and TDSi. Easily combine Altronix power with access controllers in scalable wall-mount to extended rack-mount configurations for any installation environment, providing a single point for service and maintenance, minimising wall space. TEMPO724Q: New two-channel network programmable 24/7 timer is designed for diverse applications from security, access control, home automation to lighting control and more. Featuring dual form “C” relay contacts, advanced LINQ™ technology for remote programming and diagnostics, and precise scheduling capabilities, it ensures reliable, synchronised control across complex systems. LINQ™ Network Power Management: Sophisticated remote monitoring platform enabling real-time control and comprehensive reporting of power diagnostics, optimising system performance, preventative maintenance, and overall operational uptime. Altronix Trove™ integration solutions Altronix Trove™ integration solutions will be prominently featured across multiple strategic partner locations throughout the event: Honeywell (LenelS2): Experience Altronix Trove integrated access and power solutions within the comprehensive LenelS2 ecosystem at booth #18059. Inner Range: Discover how Altronix Trove enhances Inner Range's security management systems at booth #25099. Hirsch: Explore access control featuring Altronix Trove access power in wall and rack solutions at booth #13089. PDK: See Altronix's power supply units working with PDK's access control technology at booth #13099. Visit Altronix at ISCW booth #11073 and discover how Altronix power can enhance the security infrastructure.

Quanergy Solutions, Inc., the pioneer in high-performance 3D LiDAR security and smart space solutions, is highlighting its expanded integrations with industry-leading security partners Hanwha Vision and Avigilon at ISC West 2025 booth #29081. The integration of Quanergy’s advanced 3D LiDAR solutions with Hanwha’s Wisenet WAVE 6.0 VMS and Motorola’s Avigilon Unity On-Premise Video Security Platform delivers enhanced perimeter security, intrusion detection, and object classification capabilities for enterprise and critical infrastructure customers. 3D LiDAR and video solution Quanergy at booth #29081 to learn more about the company’s partnerships and 3D LiDAR security solutions “Quanergy’s integration with Hanwha’s Wisenet WAVE 6.0 VMS and Motorola’s Avigilon Unity platform establishes new benchmarks in intelligent security and business intelligence performance,” said Gerald Becker, Vice President of Market Development and Alliances at Quanergy. “We’re delivering a unified 3D LiDAR and video solution that empowers enterprise and critical infrastructure customers with unparalleled situational awareness, enabling proactive threat detection and mitigation and improved operational excellence.” Quanergy’s integration with Avigilon Unity enables: Real-time insights through combined 3D LiDAR and video analytics Edge-based intelligence that proactively alerts security personnel of potential security events Enhanced search capabilities for people or vehicles using both 3D LiDAR and video data Streamlined decision-making with standard operating procedures that incorporate 3D LiDAR detection Seamless access to 3D LiDAR detection events via Unity’s cloud platform and mobile application Quanergy’s integration with Hanwha’s Wisenet WAVE 6.0 VMS enables users to: View 3D LiDAR-detected events directly within the Wisenet WAVE interface Utilize camera linking hotspot/teleport features to automatically direct PTZ cameras to 3D LiDAR-identified targets Receive real-time alerts for security events with 3D visualization Minimize false alarms through Quanergy’s advanced classification algorithms Attendees can visit Quanergy at booth #29081 to learn more about the company’s partnerships and 3D LiDAR security solutions. Visit the Avigilon booth #14059 on April 4 between 10:00 AM and 12:20 PM for a live demo.

Quanergy Solutions, Inc., the pioneer in high-performance 3D LiDAR security and smart space solutions, is showcasing its comprehensive portfolio of hardware and software solutions for both outdoor and indoor applications at ISC West 2025 booth #29081. Featured products include: Q-Track 2.4 software with powerful AI-driven insights; Q-Track LR for long range intrusion detection and perimeter protection; Q-Track HD for optimal detection, tracking and classification in challenging environments like airport terminals, retail stores and office buildings; and Q-Track Dome to track and classify people in smaller and more complex environments, such as corridors, mantraps, and line queues. Quanergy’s 3D LiDAR solution “Quanergy’s uniquely integrated hardware and software 3D LiDAR solution delivers a new dimension of precise, real-time 3D spatial intelligence that seamlessly extends the reach of existing video systems with the most accurate object identification, classification and tracking solution available in any environment,” said Gerald Becker, VP of Market Development & Alliances at Quanergy Solutions, Inc. “This unified approach provides security integrators and end users with a robust platform for enhanced security and business intelligence.” Quanergy’s line of outdoor and indoor 3D LiDAR sensors Q-Track 2.4 software delivers intelligent 3D LiDAR processing that enhances security and smart space analytics Q-Track 2.4 software delivers intelligent 3D LiDAR processing that enhances security and smart space analytics with powerful AI-driven insights across Quanergy’s line of outdoor and indoor 3D LiDAR sensors. This latest software update introduces sophisticated algorithms that enable hyper-accurate continuous object tracking while achieving an impressive 95% reduction in false alarms. The refined perception technology optimises performance across security and crowd management applications, significantly lowering the total cost of ownership for end users. Key features of Q-Track 2.4 Advanced AI-Powered Algorithms: Provides instant alerts for unauthorised access, perimeter breaches, tailgating, and suspicious movement patterns. Enhanced Crowd Behaviour Analytics: Enables detailed people movement analysis for optimised foot traffic management in high-density environments. Seamless Multi-Sensor Fusion: Integrates multiple 3D LiDAR units into a unified system for comprehensive security coverage. Optimised Indoor and Outdoor Performance: Adaptive calibration algorithms ensure smooth operation in varied lighting and weather conditions. Simplified Deployment: User-friendly semi-automatic floor alignment and improved calibration tools streamline installation and operation. Quanergy’s lineup of 3D LiDAR sensors Q-Track LR is purpose-built for long-range perimeter intrusion and object detection in expansive outdoor environments such as critical infrastructures, data centres, commercial sites, and transportation hubs. With its extended range and 360-degree horizontal field of view, Q-Track LR can monitor vast perimeters, accurately identifying and tracking potential intrusions or objects over considerable distances, even in low-visibility conditions. Integrated into a meshed network, multiple Q-Track LR units provide seamless coverage, ensuring that assets and sensitive areas are secured against unauthorised access and potential threats. Q-Track HD is designed to provide optimal tracking and classification in challenging environments, such as airport terminals, retail stores and office buildings. With its 360-degree horizontal field of view and very wide vertical field of view, a meshed network of Q-Track HD’s can accurately track over 1000 people simultaneously, while they walk around obstructions such as line queues, columns, shelves, desks, etc. Q-Track Dome is designed to track and classify people in even smaller and more complex environments, such as corridors, mantraps, and line queues with a 90-degree vertical field of view. This sensor is optimised for dense areas, offering unmatched performance and reliability for object tracking and crowd intelligence gathering applications. Range of 3D LiDAR solutions ISC West 2025 attendees are invited to visit Quanergy Solutions at stand #29081 for live demonstrations of the company’s complete range of 3D LiDAR solutions. Quanergy will also be showcasing its integration with Avigilon Unity at the Motorola Solutions booth #14059 on April 4 between 10:00 a.m. and 12:20 p.m.

Axis Communications, the industry pioneer in video surveillance, announced a range of new intelligent edge devices and solutions designed to harness the full potential of IoT for enhanced security, business intelligence, and operational efficiencies. Unveiled at the International Security Conference and Exposition (ISC West) in Las Vegas, NV, new Axis innovations include a state-of-the-art recording server optimised for AI-based analytics, multifunctional network speakers with text display, a programmable network strobe speaker with pre-installed audio analytics and its new class of precision air quality sensors. Axis’ comprehensive surveillance solutions These additions enhance Axis’ comprehensive surveillance and real-time monitoring solutions These additions enhance Axis’ comprehensive surveillance and real-time monitoring solutions—reflecting the innovation, quality, and performance the company is known for—while expanding capabilities at the network edge. “Today’s businesses require actionable insights for data-driven decisions, making edge intelligence more important than ever for data processing,” said Fredrik Nilsson, Vice President, Americas, Axis Communications. “At Axis, we design our devices to integrate seamlessly, so users can get more from their data without the complexity. Our latest solutions highlight how we're taking interoperability to the next level to help businesses uncover insights and streamline operations by leveraging powerful intelligence at the edge.”  Advancing IoT innovation: Integration and AI-driven solutions Axis’ latest offering marks a notable step forward in enhancing IoT capabilities with innovations that span from the edge to on-prem and cloud solutions. At the core of all Axis solutions lies its hallmark open architecture, enabling seamless integration with a broad ecosystem of partner applications and third-party technologies. This flexibility not only expands capabilities but also empowers tailored solutions, ensuring interoperability across the full range of Axis technologies.  New AXIS S1228 AI-Optimised Server Working in tandem with AXIS Camera Station Pro, the S1228 optimises tools like Smart Search 2 The new AXIS S1228 AI-Optimised Server delivers advanced analytics, including AI-powered free-text search, to streamline identification and response processes. Working in tandem with AXIS Camera Station Pro, the S1228 optimises tools like Smart Search 2, which is powered by AI natural language models. This integration enables businesses to extract deeper insights, accelerate video forensics, and automate responses. Together, these innovations significantly improve security, business intelligence, and operational efficiency across the entire infrastructure. Axis’ environmental sensors Meanwhile, powerful edge devices such as the new network strobe speaker elevate communication with built-in audio analytics that automatically detect sounds and trigger responses. New devices like Axis’ environmental sensors—monitoring for temperature, humidity, CO2, VOCs, smoking, vaping and more—provide valuable new data streams that integrate with existing systems to enhance safety, business intelligence, and operational efficiency. Overall, the company remains focused on shaping the future of IoT, driving smarter, safer solutions through openness, flexibility, and scalability. Latest innovations from Axis Communications The latest innovations from Axis Communications will be showcased at ISC West 2025, including: Analytics optimised server enhances video surveillance capabilities AXIS S1228 AI-Optimised Server lets firms to get the most out of their advanced analytics applications The AXIS S1228 AI-Optimised Server allows businesses to get the most out of their advanced analytics applications, including the free text search capabilities in AXIS Camera Station Pro Smart search.  This ensures users can easily search through video footage from multiple cameras and quickly identify moving objects. The AXIS S1228 Rack AI can handle up to 15 times more detections than a standard server (depending on scene and resolution).  Key benefits include:  Optimization for Smart search and free text search Designed for use in busy scenes and multi-camera installations 28 AXIS Camera Station Pro licences with 12 TB storage Extensive support and 5-year warranty In addition to providing lightning-fast Smart search results, the new server can engage actions or notifications based on free text search and pre-classified triggers, such as activating speakers, strobing lights, or alarms when a delivery truck enters the property.  The recording server will be available through Axis distribution channels in April 2025 at an MSRP of $10,499 USD. Multifunctional display speakers provide combined visual and audio alerts Network display speakers can integrate with third-party mass news systems to ensure effective contact The AXIS C1710 Network Display Speaker and the dual-sided corridor model, AXIS C1720 Network Display Speaker, are designed to reach more people than standard, audio-only models.  These devices feature an attention-grabbing strobe bar, powerful speakers, and a colour text display to help raise the bar for clear public address in schools, healthcare facilities, transportation hubs, and other protected areas. Built on open standards, network display speakers can integrate with third-party mass notification systems to ensure effective communication when it matters most. Key features include:  Combined speaker, display, and strobe capabilities Two-way audio with echo cancellation to enhance communication Ease of integration and scaling Remote health monitoring capabilities Content prioritisation and audio zoning to enable custom messaging  The AXIS C1710 and AXIS C1720 are designed for easy wall and ceiling mounting. Both the display and strobe features are customisable and offer users a variety of colours and animations to meet their specific needs.  The AXIS C1710 and AXIS C1720 speakers will be available through Axis distribution channels starting in June 2025, with an MSRP of $1,599 and $1,899 USD, respectively. Powerful all-in-one strobe and speaker AXIS D4200-VE comes with AXIS Audio Analytics pre-installed, letting the devices to detect sounds This multi-purpose audio-visual signalling device enables live and pre-recorded audio and alarm sounds. It supports AXIS Audio Manager enabling zone management, and the possibility to schedule content and provide it where needed.  AXIS D4200-VE comes with AXIS Audio Analytics pre-installed, allowing the devices to automatically detect sounds and trigger the appropriate alert and response. Key features include:  Multiple LED colours and custom audio Built-in speaker with two-way audio AXIS Audio Manager support PoE out to power additional devices IP66-, NEMA-4X- and IK09-rated The device offers cost-efficient installation, configuration, and maintenance, and scheduled health checks reduce cost over the device’s full lifecycle.  The recording server will be available through Axis distribution channels April 30, 2025 at an MSRP of $899 USD. New sensor seamlessly adds indoor air quality monitoring to Axis devices The AXIS D6210 Air Quality Sensor helps ensure healthy indoor environments by detecting air pollutants like particle matter, smoke and other potentially hazardous elements as well as monitoring relative humidity and temperature. The device can trigger an event when pre-defined thresholds are breached, allowing organisations to maintain control over their indoor environments.  Key features include:  Indoor air quality (IAQ) monitoring Vaping and smoking detection Ability to trigger automatic actions Can integrate with other Axis devices via portcast AXIS D6210 leverages portcast technology AXIS D6210 leverages portcast technology, helping seamless integration with certain other Axis IP devices This device allows organisations to expand and enhance their systems by monitoring and managing air quality. The AXIS D6210 leverages portcast technology, enabling seamless integration with certain other Axis IP devices such as cameras and strobes, or used in combination with speakers.  By eliminating the need for separate cabling, portcast simplifies installation and streamlines the setup process. With this unified system, organisations can automatically trigger actions in response to detections, significantly improving the efficiency and effectiveness of business operations. Axis distribution channels Later this year, Axis will launch the next in its series of environmental sensors: AXIS D6310 Air Quality Sensor. Building on the capabilities of AXIS D6210, this standalone model will offer enhanced air quality sensing with new features and functionality. The AXIS D6210 Air Quality Sensor will be available through Axis distribution channels in May 2025 at an MSRP of $399 USD. Axis Communications will demo its AXIS S1228 AI-Optimised Server, AXIS C1710 and C1720 Network Display Speakers, AXIS D4200-VE Network Strobe Speaker, and AXIS D6210 Air Quality Sensor—alongside its broader product and solution offering—at ISC West, booth #14051, at the Venetian Expo in Las Vegas, April 2–4, 2025.

Viakoo, a pioneer in Cyber-Physical Systems and Internet of Things vulnerability remediation, announced significant platform enhancements, strategic partnerships, and a clear path forward to address the escalating challenge of AI-driven cyber threats to the physical security industry. The company made the announcement at ISC West 2025, underscoring its commitment to a proactive, collaborative approach. In a related move, Viakoo has also issued an Open Letter to the Physical Security community, advocating for a vendor-neutral, united effort to tackle the evolving security and operational complexities within physical security systems. Enhanced Viakoo action platform Demonstrated at ISC West 2025, the flagship Viakoo Action Platform features powerful new capabilities designed to empower physical security teams to operate securely and quickly: Reasoning Engine: based on 2 billion hours of production use at leading organisations. Modernised User Interface: Featuring a sleek dark mode, a rapid UI refresh for enhanced responsiveness, and proven scalability to manage tens of thousands of devices, the platform offers an improved and more efficient user experience as well as the latest in cyber protection. Accelerated Reporting: Organisations can now generate detailed reports across all levels of their security infrastructure hierarchy with unprecedented speed, providing critical insights for proactive threat management and compliance. Streamlined CPS Application and Device Integration: The platform significantly reduces the time required to onboard previously unsupported devices from months to days, ensuring comprehensive coverage and faster time-to-value. AI-Powered Support and Knowledge Base: Leveraging artificial intelligence, Viakoo’s support system now offers intuitive natural language query capabilities and context-aware knowledge base searching, enabling faster issue resolution and improved user experience. Strategic partnerships expand Viakoo Action Platform running directly on the Mercury embedded application Building on its position as the platform with the broadest integration ecosystem in the physical security industry (now exceeding 100 partners), Viakoo announced a key partnership with Mercury Security. Attendees at ISC West can witness the seamless integration of the Viakoo Action Platform running directly on the Mercury embedded application environment in the Mercury booth (#27109). This deep integration provides enhanced security and operational efficiencies for joint customers. Recognising the urgent need to address the rapidly evolving landscape of AI-driven cyber threats, Viakoo is actively engaging with industry leaders and experts. Visionaries The company’s advisory board, including prominent figures like Todd Christensen (Business Information Security Officer, Medical-Surgical Business Unit at McKesson Corporation), Maria Sumnicht (National Director Cybersecurity, Task Force on National and Homeland Security), and Michael Parker (CMO at ReversingLabs) is playing a crucial role in guiding Viakoo’s strategic direction and ensuring its solutions are at the forefront of threat identification and remediation. The Open Letter issued by Viakoo further emphasises the necessity for industry-wide collaboration to establish effective defenses against these sophisticated attacks. Quote from Viakoo CEO “This year at ISC West marks a pivotal moment for the physical security industry as we collectively confront the increasing sophistication of cyber threats,” stated Bud Broomhead , CEO of Viakoo. “The enhancements to our Viakoo Action Platform, coupled with our expanding partnerships and the guidance of our esteemed advisory board, directly address our customers’ urgent need for continuous visibility, operational resilience, and robust security across their physical security and other CPS systems. Viakoo remains dedicated to its vision of autonomously securing these critical environments and eliminating risk.”

The security industry is going increasingly digital these days, with more small- and medium-sized businesses joining their global brethren by moving their data to the cloud, leveraging the benefits of artificial intelligence, and embracing more open solutions. Innovation is expected to continue at a rapid pace, thanks in part to the residual effects of the pandemic which has driven changes that might have otherwise taken five years or a decade or more to get into customers’ hands on a global scale. Let’s take a look at the trends that will dominate ISC West 2023. Improved analytics Analytics is about expedience, and in the surveillance world, it makes it possible to identify and search for the “who did it?” clip you need. For analytics, along with the cloud, it comes back to the core themes of being able to do more with technology Analytics also provides more actionable intelligence than a simple surveillance camera may provide, from identifying high-traffic areas during select times of the day and alerting staff to pay greater attention to these areas, to business intelligence that can enable a company to staff a store with more employees. For analytics, along with the cloud, it comes back to the core themes of being able to do more with technology and relying less on humans. Leveraging the cloud The cloud story is very related: it provides the ability to perform video-related tasks from anywhere on any device. In addition, the cloud makes it easier to share videos with other stakeholders and collaborate on investigations. By storing video on the cloud, end users reduce their total cost of ownership because they no longer have to invest in onsite storage solutions, while gaining greater storage capabilities and thereby future-proofing their solutions. Deployment patterns Because the cloud requires a less total cost of ownership and can be intuitive, it is driving interest in solutions Another interesting trend that we’ll be hearing more about this year is the overall deployment patterns of video surveillance systems. This is part of the cloud trend, but the broader trend is the amount of effort it takes to deploy, monitor and maintain the video surveillance system. Because the cloud requires less total cost of ownership and cloud access can be intuitive, it is driving interest for solutions that can be hosted in the cloud. Interoperability vs. proprietary Related to the debate of open vs. closed solutions is how much the surveillance market prefers a turnkey solution compared to a more custom best-of-breed and tailored solution. Smaller and mid-market companies will be more interested in the turnkey solutions provided by a single vendor, while enterprise-level companies traditionally gravitate toward investing in customised solutions that are more likely to address their unique security challenges. One other related trend to keep an eye on is the role of the integrator as part of the rise of cloud and Video Surveillance as a Service (VSaaS) offerings.

At ISC West this year, emerging technologies will be on display to help organisations manage their environments, from the building itself to who’s on the premises and what’s going on at any given moment. Top of mind this year is cybersecurity, compliance and management of security assets as threats rise and governing bodies put regulations in place that businesses need to react to. The good news is that the shift in approach to holistic monitoring of cyber and physical assets can move enterprises to a place of digital transformation and proactive management rather than reactive practices based on threats and changing regulations. The show provides an opportunity for both vendors and potential customers to learn from each other about what’s out there and what’s needed in terms of future solutions as the industry evolves. Are you in cyber and physical security compliance? At this year’s show, we’ll continue to see developments focused on integration of cyber physical security that will lead to deeper understanding of the relationship between devices, device monitoring and spaces in which all devices physically reside. Digital solutions help achieve a digital transformation which stitches the data relationships together to provide better threat vector impact and overall understanding of risk. The technologies in smart buildings are subject to cyberattacks, which pose not just a threat to data and privacy but can compromise the physical space as well. Think of the locked door in a smart building that now is opened with access control via key cards or mobile devices given only to certain members of staff. These integrations increase safety and restrict access across the enterprise, but a bad actor can access and duplicate the necessary data to open the door with a copycat device while hiding the event from the surveillance system. By having a comprehensive cyber whitelist of installed devices, potential rouge devices are prevented from transmitting on the network, therefore providing an automated guard against internal and external attacks. When systems are compromised due to a hack or physical intervention, it puts what’s behind the door at risk, whether it’s money in a bank or information in a sensitive work environment, such as a laboratory. Digital solutions help achieve a digital transformation which stitches the data relationships together It’s increasingly important to highlight the relationship between cyber and physical security. A great illustration of this is the digital twin. A digital twin is a replica of a physical space that uses both informational and operational technology to give real-time information about what’s going on in a space.  These can include things like floor plans for the building as well as real-time sensor data from the building management system, HVAC systems, lighting, fire, security, and more. By getting a complete picture of the physical and digital assets of an organisation, it becomes possible to monitor all systems from one central location to see how they’re working together and act on the insights they provide. So, in the example of a breach from before, it’s possible to flag that hack, isolate its exact location and devices involved, and resolve it quickly while maintaining preservation of evidence. Compliance: how to get there safely, efficiently and effectively As these threats evolve, governing bodies are taking action to ensure that data is protected to minimise these kinds of threats and ensure that organisations feel confident in the security of their data. Norms and compliance measures are emerging quickly, such as General Data Protection Regulation (GDPR) which began to be enforced in March 2018, and the California Cybersecurity Law, which went into effect in the US just this past January. The regulations of what can be done with data mean that companies need to react or face penalties such as fines, which can be as high as 4% of worldwide annual revenue of the previous year. These are also fluid and can change rapidly, meaning flexibility is important in compliance solutions. However, this presents an opportunity for companies to invest in innovation to ensure they’re prepared for those changes and to protect the safety of not just employees, customers and target markets, but of the larger organisation. Getting to a place of compliance can seem costly and time consuming at the beginning Getting to a place of compliance can seem costly and time consuming at the beginning, especially for larger organisations. They may have thousands of security assets (cameras and sensors, for example) and might not even be fully aware of what they have, where they are, and whether those assets are functional, never mind compliant with data protection legislation. The right solution takes all the steps to becoming safe and compliant into account, beginning with inventory and mapping of all assets to get a complete picture of where things stand and where changes need to be made. One large financial institution, upon embarking on this journey, identified an additional 10% of assets that they didn’t know they had, and additional ones that were nonfunctioning and needed to be repaired or replaced for compliance and safety. Monitoring: centralised and remote for rapid response Once assets and data are centralised and a complete inventory is taken, it’s much easier to effectively monitor the complete enterprise. At this year’s show, smart technologies will be on display that reduce cybersecurity risks and monitor assets for compliance. If something changes, that can be flagged, and appropriate parties can be quickly notified to act and neutralise security threats or avoid the expensive penalties that come with noncompliance. Since all these components are centralised in one location, it becomes possible to monitor much more effectively and fix issues remotely in minutes rather than scheduling a trip to a location that may not happen for days or even weeks. A security camera for a large chain enterprise such as a retail store or bank in a small-town location deserves service just as quickly as one in a major city, since the threat that each non-functional device poses is the same to who and what it is there to protect. Keeping it up: a proactive approach to service and maintenance One of the ways that emerging technologies can be a game changer is when it comes to the cost and approach One of the ways that emerging technologies can be a game changer is when it comes to the cost and approach to systems maintenance and operation. In addition to performance and compliance, other types of data, such as historical events, can also be monitored centrally. This gives context to security events and can move organisations from a reactive to a proactive approach to their security as well as operations. If small problems are identified and resolved before they become larger problems, it means that security events can be mitigated more quickly or prevented entirely due to early intervention. On the operations side, early insights into asset performance means that fewer resources are expended on noncompliance fees and large-scale, emergency repairs. These resources can take the form of money, but also of time spent by employees and enforcement agencies to ensure continued compliance. Staff can spend time engaged in active monitoring rather than generating reports, since that can now be automated. In the new decade, it’s time to use the technological resources available to better protect systems for smarter, safer and more sustainable environments. On every level, compliance is important not just for its own sake, but so are the other benefits associated with intelligent management. The show presents an educational opportunity for vendors and customers alike. Walking around the show floor and talking to everyone is a unique way to see what’s out there and evaluate what is and isn’t working for a business while getting information from all the industry experts. Even if they’re not ready for a complete overhaul, taking stock of what’s available, where things are heading and how their operations and mission can be better served by implementing one or more of the solutions showcased is more important than ever. On our end, those conversations about needs and concerns are invaluable in driving innovation.

ISC West, the world's largest security industry trade show, is just around the corner. This in-person show gathered more than 1,000 manufacturers and over 30,000 visitors from all over the world in 2019. On top of that, more than 200 brands exhibited at ISC West for the first time. This year's event promises to be just as exciting, if not more so. Let’s overview some leading security trends in video management systems development, and what's worth your time and attention at ISC West 2020. AI analytics Emerging two or three years ago, the AI-based video analytics market is experiencing a boom in growth. The prototypes and ideas displayed at ISC West 2019 could This year's event promises to be just as exciting, if not more soalready be part of a functioning system today. There's a lot of hype around this new trend. So, if you're looking for solutions for your needs, it is important to be able to tell the difference between technologies that work and marketing bluster. To do that, you have to understand what today's AI-based analytics (also often referred to as a neural network, deep learning, or machine learning) can and can't do. Let's start with what AI can't do in video surveillance. It can't analyse the sequence in which events occur or understand the 'logic' of what's happening in the scene. In other words, there's no such thing as a 'suspicious behavior detection tool'. Nevertheless, neural networks are really good at recognising and classifying objects. For instance, they can distinguish humans from vehicles, vehicles from other moving objects, and cyclists from pedestrians. Neural network trackers This technology is primarily used as a neural network tracker or object tracker that can identify and track objects of a specific type. Usually, it's applied to complex scenes with a large amount of non-relevant details where a classic tracker would drown in false alarms. The neural tracker can be used to detect people in dangerous areas at production facilities, cyclists riding on pedestrian lanes, or poachers trying to sneak into a nature preserve. Neural networks are really good at recognising and classifying objectsObject identification function can be used for other site-specific tasks, such as detecting people without a helmet or a high-visibility vest at facilities where those are required by safety regulations. It can also be used to detect fire and smoke in open spaces, or at big premises with high ceilings or active air circulation, where common fire alarm systems can't be used or may go off too late. Behaviour analytics  Behavior analytics is another field of analytics based on artificial neural networks. Even if recognising suspicious or inappropriate behavior is nearly impossible, it can detect risky situations based on human postures, such as an active shooter pose, raised arms, crouching, or man down. In addition to that, AI has been successfully used to perform facial and number plate recognition for quite some time now. Although these systems aren't new, their recognition quality improves each year. Looking for solutions? You'll definitely find some interesting and new options from developers specialising in VMS and modular AI analytics at ISC West 2020. Even if recognising suspicious or inappropriate behavior is nearly impossible, AI can detect risky situations based on human postures Smart search The ability to perform a quick, flexible search in a video archive is one of the most important features of a video surveillance system. In many ways, it's even more AI has been successfully used to perform facial and number plate recognition for quite some time nowimportant than real-time monitoring itself. Constantly keeping an eye out for what's happening onsite is the security service's job. Medium- to large-sized companies usually have that kind of department. Meanwhile, lots of small businesses and households use video footage to investigate accidents, resolve conflicts, or analyse employee's work. They generally don't need real-time monitoring, but video search is a crucial element. The most basic search tools offer an interface that enables easy access to recorded video and event-based search (from video analytics, detectors, etc.). Smart systems with forensic search features that allow the user to set criteria enhance the system's search capabilities even more. How it works  VMS analyses the video as it is recorded and saves the resulting metadata to a database. In the most basic case, the metadata contains information about motion in the scene as well as the moving object's coordinates. When searching, you can select an area of interest within the frame and take a quick look at all video segments containing motion in this area. More advanced systems save the parameters of moving objects, such as their size, color, motion speed and direction. TThe ability to perform a quick, flexible search in a video archive is one of the most important features of a video surveillance systemYou'll quickly find what you're looking for by setting more precise criteria. The first VMS with forensic search features appeared in the early 2010s. Since then, a growing number of users and VMS developers have recognised the importance of these tools. More and more manufacturers enrich their products with forensic search features, starting from basic search by motion detection. Integrating search functions with AI Recently, search technologies have gone even further by integrating search functions with AI analytics. Some systems are capable to recognise all faces and number plates captured by cameras and save them to the database. You can quickly find all videos containing an image of a person or a car just by searching a photo or a number plate across multiple camera archives at a time. One usage scenario for these systems can be seen in law enforcement deploying them to find suspects using CCTV cameras around the city. Another option for integrating smart search and AI is searching by criteria based on a neural network tracker. When you use it, you can set object's size, color, motion speed and direction in the scene, as well as object's type (such as a human or a vehicle). So, if you need to find out when a red car appeared in the surveillance area, the system will show you only red cars while ignoring other objects like people in red clothes. This technology lets you find what you're looking for even faster. If you or your clients use VMS primarily to record video, be sure to ask the manufacturers you'll talk to at the show what search capabilities they offer. More advanced systems save the parameters of moving objects, such as their size, color, motion speed and direction Hardware AI acceleration High CPU resource consumption is one of the hardest challenges that stem from implementing a neural network–based video analytics system. This significantly decreases the number of cameras that can be connected to a server that hosts AI analytics. It also makes the system much more expensive. AI technology lets you find what you're looking for even fasterThe solution is to use AI accelerators. GPUs and dedicated accelerator cards are used on servers to provide hardware acceleration for the neural networks' workload. These devices are mostly manufactured by Intel and NVIDIA. Intel also offers the OpenVINO™ toolkit, a software package for developers that helps distribute workload between CPU, GPU, and accelerators as effectively as possible using all available resources. New solutions Due to AI's growing popularity, lots of minor microchip manufacturers became interested in developing neural accelerator chips. The healthy competition will work in the market's favor, serving to stimulate tech development and cut prices. New solutions in the field were on display at ISC West 2019; they'll definitely be present at ISC West again in 2020. Developers specialising in VMS and modular AI video analytics should absolutely check these out. But users should understand that it's impossible to build a cost-effective video surveillance system with significant number (10–20 and more) of AI analytics channels without using neural accelerators. That said, various accelerator models may significantly differ in price and power consumption. So, when you talk to developers specialising in VMS and AI analytics modules, ask what accelerator makes and models they support. In conclusion Whether you're an integrator looking for interesting VMS offers for clients or an end-user searching for solutions to your own tasks, check out what AI analytics can do. This sector is developing very fast and is continuously introducing new features that may be just what you're looking for. Incorporating forensic search in recorded video footage is key to building an effective video surveillance system for users, and important to creating a unique product offering for integrators. Needless to say, you can't build a cost-effective video surveillance system without using CPU resources wisely. If a system's functionality completely aligns with what you're looking for, ask what neural accelerator hardware it supports to correctly estimate the cost of your video servers.

As the pioneering security event in the United States, ISC West is truly the global focal point for bringing together professionals across the physical and cybersecurity landscape. The event seeks to showcase innovation in security technology, nurture professional development, and explore the security implications of today’s connected world. Future of security  With the growth of cybersecurity programming and the established Cybersecurity & Connected Internet of Things (IoT) pavilion, ISC West is addressing the future of security head-on. “As the lines between the digital and physical worlds blur, collaboration and shared learning among defenders have never been more critical,” says Mary Beth Shaughnessy, Event Vice President at RX USA, who oversees all aspects of the ISC brand. Shaughnessy previews what’s new at ISC West 2025 and shares other insights in our interview. Q: For long-time attendees at ISC West, what will be the biggest surprise at the 2025 show? Shaughnessy: Long-time attendees know to expect top-tier educational content through the SIA Education@ISC West program (produced by the Security Industry Association (SIA)) in addition to cutting-edge security innovations showcased by 700+ exhibitors. New this year is our focus on technology, training, and education around cyber-physical threats. In today’s connected world, physical and cybersecurity defenders must take a unified, holistic approach to protecting their people, assets, and data. ISC West serves as a bridge between those two worlds, helping organisations tackle the complex security landscape. Q: Presenting a high-profile music concert as part of ISC West is a fun value-add for attendees. Describe how this feature has been embraced by longtime attendees, and the plans for 2025. Shaughnessy: We’re thrilled to announce that the legendary Gin Blossoms will headline the ISC West Concert, sponsored by Wavelynx. This tradition began last year and became a celebrated highlight, offering professionals a chance to unwind and connect with colleagues and peers after a productive day on the show floor. When choosing a performer, we focus on acts that resonate across generations, making the experience both entertaining and memorable for our diverse audience. We are excited to continue this fun and exciting event and networking opportunity. Q: In the past, the education program at ISC West has been seen as secondary to the Expo event. How have you sought to increase the profile of the education program, and what new features will attract more attendees in 2025?   Shaughnessy: We’ve expanded the SIA Education@ISC programming from three to four days, now beginning two days before the expo hall opens. These dedicated education days ensure professionals can engage in thoughtful discussions and gain actionable insights without overlapping with the Expo. This year, we’re proud to partner with RSA to introduce a new “IT for Security Professionals” track while also offering our core tracks, including AI & Digital Transformation, Critical Infrastructure & Data Protection, Cybersecurity & IT, InfraGard National Members Alliance @ ISC, and Video Surveillance. We will also be welcoming powerful keynote speakers — Rachel Wilson, Director of Cybersecurity, Morgan Stanley Wealth Management; Will Bernhjelm, Vice President of Security, Mall of America; and Kate Maxwell, Chief Technology Officer, Worldwide Defense & Intelligence, Microsoft. Q: What else is “new” at ISC West in 2025? Shaughnessy: Our educational programming has grown significantly — this year’s SIA Education@ISC program is our most extensive yet, offering more than 115 sessions led by over 200 distinguished experts. With broader and deeper topics, the program emphasises the critical convergence of cyber and physical security, providing unparalleled insights for today’s security professionals. We are also significantly ramping up our cybersecurity offerings and expect to have more than 50 exhibitors in our Cybersecurity & Connected IoT pavilion with names such as Entrust and Ontic. Q: Networking is a critical aspect of ISC West. How are show organisers working to increase networking opportunities? Shaughnessy: Networking remains a top priority at ISC West, with countless opportunities to build valuable connections. Professionals can join peers at popular spots like The Bridge, The Cyber Hub, and the Career Zone (sponsored by: TEECOM). These spaces offer the chance to learn from industry experts, explore the challenges and innovations shaping the security workforce, and engage in dynamic discussions with peers. Also, returning by popular demand, the ISC West Concert, proudly sponsored by Wavelynx, delivers a vibrant evening of music and networking in a relaxed atmosphere. Together, these experiences ensure networking at ISC West is both impactful and memorable. Q: What is the biggest challenge for organisers of ISC West (and related events), and how are the organisers seeking to address the challenges? Shaughnessy: As with most events, there is a lot of pressure on organisers to ensure there’s “something for everyone,” add meaningful value, and introduce fresh, exciting features. At ISC West, we work to raise the bar each year by expanding our content with more thought pioneers, showcasing a broader range of innovative technologies, and fostering additional networking opportunities. Achieving top-quality results is no small task — it demands careful planning, collaboration, and a dedication to continuous improvement. This means actively listening to the needs of our attendees and exhibitors, staying ahead of industry trends, and ensuring we provide an experience that informs, inspires, and connects the security community.

ISC West 2024 mirrored a vibrant industry on the precipice of accelerated change. Factors such as the cloud, artificial intelligence (AI), edge computing, and biometrics are shaping the future of the security marketplace, and they were front-and-centre at the industry’s biggest U.S. show in Las Vegas.  Foot traffic was steady and impressive, including more than 29,000 security industry professionals viewing 750 exhibitors. A torrent of eager attendees crowded the lobby on the first day and could not wait for the doors to open. When they were admitted, the wealth of technological innovation and business opportunity did not disappoint. Focus on cloud systems Cloud systems were high-profile at ISC West. Camera manufacturer Axis, for example, introduced their Axis Cloud Connect at a press conference. Meanwhile, Genetec officially launched their Security Centre SaaS platform, which aims at eliminating points of friction to enable integrators to easily embrace cloud systems from quoting and ordering to provisioning and installing.  Camera manufacturer Axis, for example, introduced their Axis Cloud Connect at a press conference Cloud provider Eagle Eye Networks promoted their new “Eagle Eye 911 Camera Sharing” technology under which both non-Eagle Eye Cloud VMS customers (via Eagle Eye 911 Public Safety Camera Sharing) and Eagle Eye customers can opt to share their video feeds for use by 911 operators in case of emergency. If users opt-in, 911 operators can have access to live video as an emergency unfolds. Eagle Eye Networks provides the feature by integrating with RapidSOS call centre software. Camera locations are based on geolocation coordinates, and customers can choose if they want to participate and which cameras they want to share. Biometrics in the mainstream Biometrics were well represented at ISC West, including Alcatraz AI, which introduced an outdoor version of their biometric face recognition product. The Rock X works well despite harsh lighting. Alcatraz’s products do not have to be integrated, they communicate just like a card reader using OSDP or Wiegand protocol. “At the show, customers are excited about moving to a frictionless environment and getting rid of existing credentialing,” said Tina D’Agostin, CEO and co-founder of Alcatraz. “We are making access control frictionless, secure and private. The experience can be as passive as possible – people can just walk in.” Multiple types of authentication, and the ability to detect tailgating and stream video SAFR from Real Networks also featured biometric face recognition, emphasising feature sets, convenience, and price/performance. They offer multiple types of authentication, and the ability to detect tailgating and stream video. A new device is a small mullion mount that is “approaching the price of a card reader, factoring in the need to purchase cards,” said Brad Donaldson, Vice President and General Manager. SAFR focuses on convenience: You don’t have to take out your phone to pass through a door. Enrolment is easy by incorporating existing databases, and costs are lower than competitors, said Donaldson. The system analyses multiple points on the face, turns it into data and then encrypts it, providing a “unique signature for each person.”  Credentials in Apple Wallet and Google Wallet AMAG Technology announced the compatibility of credentials with the Apple Wallet and Google Wallet. The company is also embracing a new strategic direction under President David Sullivan. They launched a new website in January, are developing dynamic resources and a partner page, and they now integrate with 120 tech partners. AMAG Technology Financial Services now enables their channel partners to offer leasing and financing options to customers. The big new booth at ISC West reflected an effort to “market different and look different,” according to the company. The big new booth at ISC West reflected an effort to “market different and look different" The new Symmetry Control Room, a command-and-control system, is a relaunch of an earlier AMAG product with enhanced features. Suitable for large enterprise customers, the software enables a big video wall to display all the various systems and incorporates all the data into a single “pane of glass.” Operators can “draw a lasso” around cameras they want to display on the video wall and can follow action across multiple camera feeds.  Navigating megatrends A breakfast meeting for integrators, sponsored by Assa Abloy Opening Solutions, was built around the theme “Navigating Megatrends for Sustainable Growth." The megatrends are artificial intelligence, sustainability and cybersecurity. Related to cybersecurity, there are 350 common vulnerabilities and exposures (CVE) published per week, reflecting the continuing threat to cybersecurity. Physical security has a “data lake” of information from various physical security systems that can be an attractive target for cybersecurity breaches. Data sets can be exploited and/or poisoned. The security industry needs to apply “defence in depth” to the challenges of protecting data. “The threat landscape is always changing, and security technology is an iterative process,” said Antoinette King, i-PRO’s head of cyber convergence, one of the panellists. Natural language systems Natural language systems are a newer approach making an early appearance at ISC West Natural language systems are a newer approach making an early appearance at ISC West. Brivo, for example, has an early prototype of its “natural language search capabilities” that can answer questions such as “Who is in the office?” or “Where is Bob and what has he done?” Brivo also promoted its all-in-one door station device that combines a card reader and a camera (for facial authentication) and serves as a video intercom, thus eliminating the need for multiple devices at the door. Brivo is also emphasising tailgate prevention, facial authentication, and people counting using AI at the edge. Also promoting natural language systems was Verkada, which unveiled a beta version of its AI Search feature that embraces national language capabilities. With AI Search, users will soon be able to use natural language to search for people or items. For example, a search could be “person climbing over a fence” or “person making phone call” or “person wearing football jersey.” Verkada wants to be thoughtful with the rollout and make sure effective guardrails are implemented to prevent abuse and bias. The release should happen in the coming months. Multi-family applications Allegion is promoting the XE360 hardware lock platform in various formats, including cylindrical lock, mortise lock, deadbolt and exit trim. At the show, Allegion noted an enthusiasm for multi-family applications. “We have been surprised by the people who want to add electronics and to retrofit existing multi-family facilities to compete with newer facilities,” said Henry “Butch” Holland, Allegion’s Regional Director, Channel Sales East Region. Allegion works with 60 different physical access control software providers, including familiar players such as LenelS2 and Genetec Allegion also offers an “indicator” display on its locks, showing at a glance whether a door is locked or unlocked. The “indicator” might also display “occupied” or “vacant.” Allegion works with 60 different physical access control software providers, including familiar players such as LenelS2 and Genetec.  Integrator M&A trends Everon looks for acquisitions in areas where they do not currently have support for national accounts A conversation with Everon at ISC West provided insights into the accelerating trend of mergers and acquisitions among the integrator community. Everon, formerly ADT Commercial, has done six acquisitions of local integrators since they changed their name last year. In targeting companies to acquire, they look for a good company with a good reputation, and they consider how the new company’s competencies complement their own. Some M&A strategy is geographic, as Everon looks for acquisitions in areas where they do not currently have support for national accounts. They also consider density, seeking to add new acquisitions in larger markets where they don’t currently have a big market share. “A lot of investment is coming into security because it is seen by investors as recession-proof,” said Michael Kennedy, VP, Mergers and Acquisitions, for Everon. Kennedy met with 95 businesses last year for possible acquisition, and the company only finalised a handful – reflecting that Everon is selective and careful that corporate cultures are aligned. “With an acquisition, the goal is to keep every customer and every employee,” said Kennedy. Voice of the customer  ISC West provides an opportunity for manufacturers to listen to the “voice of the customer;” in person, no less. “We have every kind of problem come to the booth,” commented Heather Torrey, Honeywell’s General Manager, Commercial Security, Americas. “People are passionate, interested and very specific with their questions and comments,” she said. “We are driving a complete system, but we are flexible, helping our customers to meet their needs and not try to fit every foot into the same shoe. Sometimes meeting customer needs involves working with competitors," Torrey commented. “It truly comes back to listening to the customer, not just ‘this is what we have to offer,’” she adds. ISC West provides an opportunity for manufacturers to listen to the “voice of the customer;” in person, no less. Edge applications are everywhere at ISC West, and one company is promoting a new approach to expand functionality at the edge. Camera company i-PRO advocates the use of the “Docker” platform for app development, an option they offer on their cameras. Docker “containers” package deep-learning algorithms to make it easier to embed software into edge devices. Anyone can run Docker apps on i-PRO cameras that use the powerful Ambarella chip. A Docker “swarm” can combine multiple edge devices to work together and share resources. For example, the approach can increase computing power at the edge to increase the capabilities of instant analytics. It’s faster and provides better redundancies. A “distributed computing platform” ensures less latency than communicating analytics to a central server.  Unification of capabilities Johnson Controls (JCI) also promotes the trend of combining multiple systems into a single pane of glass. Their “Open Blue” platform, with a security version unveiled at the show, integrates various security systems into one, combining data and monitoring device health.  Basically, the system manages all resources holistically. JCI also notes a trend toward “unification of capabilities,” e.g., combining access control and video. “The scope of security is evolving from a focus on protection to a broader focus on operations,” commented Julie M. Brandt, JCI’s President, Building Solutions North America.

GSX 2023 has its share of new product announcements, although many of the new products are enhancements to technologies shown at last spring’s ISC West show in Las Vegas. Booth traffic on the first day seemed busy at the Kay Bailey Hutchison Convention Center in Dallas, although one exhibitor complained that it takes some time for the traffic to make its way to the farthest areas of the show floor. Apparent throughout the GSX show is an expanding idea of what constitutes security. Increasingly, ‘security’ technologies offer benefits throughout other parts of a company or institution. Security is also being broadened to encompass ‘safety,’ including emergency response and wider issues of keeping a company safe. Managing multiple systems People look at the systems they have, and they are looking for more information" Manufacturers at GSX are talking about more than new products. Rather, they are offering new approaches to turn products into ‘solutions’ for customers. Among the benefits of new systems is the availability of more data.  “People look at the systems they have, and they are looking for more information and data and insights from their systems,” says Kyle Hurt, Genetec’s Area Vice-President of Sales for the US and Canada. “In the past, if I’m managing multiple systems and spending time and resources, I am making sure systems are operational. Today, it’s more like: How do I make my enterprise more efficient? I spend less time on making sure systems are working together but more time on how we can use the information.” Manufacturers at GSX are talking about more than new products Security control room Genetec is enhancing its Security Center 5.11 version with a newly redesigned web client that provides new capabilities related to system audio, including the ability to trigger a public address from a mobile device in an emergency, two-way audio to and from the security operations centre, and the ability to record an incident. The new web client offers new levels of “Security on the go,” says Hurt. A mobile device becomes an extension of the security control room. “Customers want to have more remote capabilities and have their security personnel out and about, not tied to a desk,” says Hurt. The new web client works to unify the four pillars of the Security Centre— video, access control, license plate recognition, and now audio.  Single source manufacturer Audio can now be used to broadcast a message, respond to an incident, and notify people" “Audio has taken time to develop legs in our ecosystem,” says Hurt. “We have been developing partnerships and use cases beyond an intercom at the door. Audio can now be used to broadcast a message, respond to an incident, and notify people en mass of what’s going on.” Manufacturers are also fine-tuning how they work to meet customers’ needs. “Customers want one point of contact, a single source manufacturer, and a solution that reflects the manufacturer is listening to the voice of the customer,” says Jerry Burhans, Managing Director of ASSA ABLOY Global Solutions - Critical Infrastructure, which seeks to be a global partner to critical infrastructure industries. The Critical Infrastructure business works across the various product groups of the notoriously siloed company to bring together solutions aimed at meeting each customer’s need. Manufacturers are also fine-tuning how they work to meet customers’ needs Best-in-class technology “We try to have best-in-class technology and collaborate within ourselves to make sure we have what customers need,” says Burhans. Critical infrastructure industries such as water, power and energy, oil and gas are developing standards to help support preparedness of the nation’s infrastructure, and ASSA ABLOY Global Solutions is helping operators secure access and provide audit trails on locking hardware and keys within their security perimeters. Managing customer assets Johnson Controls’ new OpenBlue Service for the security device market seeks to proactively manage customer assets (equipment) as a service. The company’s software platform of connected solutions monitors and manages security devices across vendors and provides remote support services including skilled engineers who can work to ensure that a company’s assets, including cameras and access control readers, operate dependably. Working remotely, OpenBlue analyzes the performance of each system component  Johnson Controls estimates that, unfortunately, up to 25% of a company’s security assets may not be working as intended, whether they lack the latest firmware update or are not connected. Working remotely, OpenBlue analyses the performance of each system component and responds to ensure equipment operates as intended. “We believe we can close that gap with our solutions,” says Greg Parker, Vice President, Innovation & Portfolio Management for Johnson Controls.  Physical security equipment A big advantage of OpenBlue for security customers is the ability to manage cybersecurity and threats at the edge, which may not currently be addressed by the IT department. The OpenBlue offering includes an embedded ‘air wall,’ which is a zero-trust architecture for physical security equipment. OpenBlue also helps customers manage the ever-changing lifecycles of various assets. Another concept prompting discussion at GSX 2023 is the gap between what a customer expects from a product and what the product can realistically deliver. With endless promotion in the last several years centring on concepts such as artificial intelligence (AI), is it any wonder that customers may sometimes have unrealistic expectations about what a technology can accomplish? The good news at GSX is that, as progress marches on, newer technologies are getting closer and closer to delivering on customers’ most ambitious expectations. The forward momentum of technology development is evident throughout the GSX 2023 show floor, reflecting the promise of even greater product capabilities in months and years to come.