Industrial security

The global touch and display industry is at a turning point, fuelled by AI advancements, technological breakthroughs, and shifting markets. How can businesses rise above the competition and secure future opportunities? C-Touch & Display Shenzhen returns, taking place October 28-30, 2025, at the Shenzhen World Exhibition & Convention Centre (Bao’an New Venue).  This year’s event spotlights next-gen touch and display solutions alongside advanced semiconductor packaging, uniting pioneers to spark high-quality growth and redefine industry potential. China pioneers as a global display hub The touch and display sectors are increasingly centering on China, with investments pivoting from traditional LCD to OLED, Mini/Micro LED, and silicon-based OLED technologies. In 2024, global display output topped $200 billion, up over 15% year-on-year, while China’s emerging display market hit $100 billion, growing 14% and claiming nearly half the global share. Innovations like OLED, Mini/Micro LED, quantum dots, and printed OLED are maturing fast, unlocking potential in fields like extended reality (XR: AR/VR/MR), smart cockpits, smart homes, and industrial/medical applications—setting the stage for explosive growth. Innovations like OLED, Mini/Micro LED, and printed OLED are maturing AI revolutionises displays, igniting a new era In automotive, AI-enhanced displays are redefining smart cockpits, boosting safety and interactivity AI is transforming consumer electronics—smartphones, laptops, TVs, and XR devices now boast richer designs and smarter features, driving a surge in upgrades. Analysts predict generative AI (Gen AI) will reshape the smartphone market, with shipments soaring past 730 million units by 2028—triple 2024’s forecast. By then, 9 in 10 smartphones over $250 will feature Gen AI. In automotive, AI-enhanced displays are redefining smart cockpits, boosting safety and interactivity. From central screens to heads-up displays (HUD) and emotion-monitoring systems, AI makes in-vehicle experiences smarter, more personalised, and seamless—paving the way for digital, connected, and entertainment-focused cabins. As displays become ubiquitous in the digital economy, AI paired with technologies like QLED, OLED, and Mini/Micro LED will push the industry toward a smarter, more tailored future. In 2025, AI will remain a cornerstone of consumer electronics innovation. PLP and TGV tech: The next leap in semiconductor displays Glass substrates are stealing the spotlight in advanced packaging, critical for both displays (LCD, OLED, Mini/Micro LED) and next-gen chip solutions. Through-Glass Via (TGV) technology outperforms traditional silicon with faster signal transmission and superior performance. With 5G, AI, and IoT driving demand, giants like Samsung, Apple, Intel, BOE, LG, and Tongfu Microelectronics are racing to dominate this space, investing heavily in R&D between 2023 and 2025. The future of glass substrates looks bright. C-Touch & Display Shenzhen 2025: Tracks and opportunities C-Touch & Display Shenzhen 2025 tackles industry hotspots head-on, breaking growth barriers C-Touch & Display Shenzhen 2025 tackles industry hotspots head-on, breaking growth barriers with a bold vision. Spanning 60,000 sqm, it’ll feature 1,000+ top-tier exhibitors showcasing cutting-edge solutions, drawing 60,000+ professionals and 3,000+ overseas visitors. From consumer electronics to automotive and semiconductor packaging, the event connects global resources, helping firms escape the “involution” trap and tap into international markets. Expect powerhouses and additional highlights Expect powerhouses like BOE, TCL CSOT, Visionox, Leyard, and Skyworth, alongside automakers like Li Auto, XPeng, and SAIC, to showcase innovations in LCD, OLED, Mini/Micro LED, ultra-thin glass (UTG), and commercial products like laser projectors and e-paper. A special PLP & TGV Technology Zone will highlight glass substrate advancements, paired with the International TGV Technology Innovation and Application Conference 2025, uniting experts to explore trends and opportunities. Additional highlights include themed zones (Mini/Micro LED Display, Silicon-Based Micro OLED Display, Laser Projection, Conference TV) and 20+ forums, like the 28th Shenzhen International Display and Touchscreen Elite Summit and 2025 Shenzhen International In-Vehicle Display and Procurement Supply Chain Conference, featuring industry pioneers to fast-track insights and partnerships. Backed by AI and big data, C-TOUCH & DISPLAY SHENZHEN 2025 offers a smarter experience 365-day VIP edge: Unlock global deals Backed by AI and big data, C-Touch & Display Shenzhen 2025 offers a smarter experience: Global Reach: Showcasing the products and solutions towards over 60,000 target customers and partners from industries such as new energy vehicles, consumer electronics, new displays, industrial control & medical, and IC packaging. Year-Round Matchmaking: 365-day VIP buyer programs pair exhibitors with clients for targeted, one-on-one talks, plus exclusive tech salons with automakers and panel makers. Marketing Boost: Tap into a 1M+ visitor database for tailored branding and exposure strategies. Launch & Network: Debut products via live media, join dinners, awards, and roundtables for deeper industry ties and deals. Act now: Secure the spot Don’t miss out—early-bird booth discounts and order-hunting services end soon, with limited spots! Join them at C-Touch & Display 2025, October 28-30, 2025, in Shenzhen World Exhibition & Convention Centre to unlock global opportunities.

Johnson Controls, the pioneer for smart, healthy and sustainable buildings, is reinforcing its commitment to providing comprehensive life safety solutions across industries by unveiling solutions designed specifically for the non-acute healthcare and correctional facilities industries. The company’s non-acute bundled solution combines advanced security and fire prevention technologies to help modernise healthcare facilities, improve safety and enhance overall patient and staff experience. Additionally, Johnson Controls is expanding its correctional facilities offerings to address the growing challenges of outdated and often overlooked buildings, helping communities ensure that they have the necessary infrastructure to enhance security and emergency response. Enhancing security and efficiency in non-acute healthcare As demand for clinics, urgent care centres, outpatient facilities, and other non-acute healthcare environments increases, Johnson Controls is providing bundled solutions that integrate critical aspects of security and fire prevention technologies including: Video Surveillance & Access Control – Strengthening physical security and facility oversight with AI and data analytics. Weapons & Gunshot Detection – Leveraging a cloud-based security solution to enhance threat prevention. Fire Safety Innovations – Suppression systems such as connected sprinkler systems and emergency lighting that can improve safety. Integrating advanced security “By integrating advanced security, fire prevention and technologies that connect building systems, Johnson Controls is helping to create safer, more resilient non-acute healthcare environments,” said James Burke, vice president, product sales & lifecycle solutions at Johnson Controls. “Our latest bundle leverages industry expertise and advanced technology to streamline operations, optimise staffing resources and can enhance patient and staff safety in outpatient clinics, urgent care centres, long-term care facilities and more. In these settings—where staff are stretched thin and operational efficiency directly impacts patient care—having the right technologies and service helps to provide a safe, comfortable environment for both patients and caregivers.” Strengthening correctional facilities Johnson Controls has taken steps to enhance security for penal facilities, including state and federal prisons In parallel, Johnson Controls has taken steps to enhance security for correctional facilities including state and federal prisons, county and local jails and detention centres. Across the U.S. and Canada, Johnson Controls is addressing the challenges that correctional facilities can face due to outdated infrastructure and decades of underinvestment by upgrading HVAC, fire, and security systems to modern standards, improving both safety and operational efficiency. Johnson Controls security systems Johnson Controls provides correctional facilities with tailored solutions such as video surveillance, visitor management, fire detection systems, fire suppression and more to help create safer and more secure environments for both the occupants and facilities. “Nearly one-third of correctional facilities are over 50 years old and are in critical need of key upgrades – from security systems to mechanical equipment,” said Greg Parker, vice president, lifecycle solutions at Johnson Controls. “Not only can these upgrades enhance overall conditions and safety for facility personnel, inmates and visitors, but the utility bills can also be lower due to overall operational efficiency.” Physical and cyber security Johnson Controls has a strong fact across industry sectors and continues to develop tailored solutions Johnson Controls has a strong presence across industry sectors and continues to develop tailored solutions that prioritise security alongside efficiency and sustainability.  With a focus on innovation, the company is committed to expanding its expertise in high-growth industries, including healthcare, education, government and data centres, by delivering advanced solutions that strengthen physical and cyber security, safeguard critical infrastructure and ensure resilient operations. Next era for commercial buildings Johnson Controls proudly celebrates its 140th anniversary in 2025, marking a legacy of innovation and leadership in smart, safe, healthy and sustainable solutions. The company continues to redefine building performance, driving the next era for commercial buildings, transforming industries and powering its customers’ missions.

Advanced Data Risk Management (ADRM), a pioneer in security consulting and managed security services and EyeOTmonitor, a pioneer in network and systems health management for the security industry, are proud to announce a strategic partnership. This collaboration will integrate EyeOTmonitor’s advanced health monitoring capabilities into ADRM’s Security Management Platform, DEFENDER, providing clients with enhanced system health monitoring and real-time change management awareness within their security ecosystems. Integrate with DEFENDER Integrating EyeOTmonitor with DEFENDER will enhance DEFENDER’s native health monitoring capabilities, providing even greater insight into security devices, services, and systems for users. Organisations already using EyeOTmonitor will be able to seamlessly integrate with DEFENDER, consolidating operational visibility into a single platform. Together, these capabilities create a deeper, more proactive approach to maintaining a secure and resilient security environment.  DEFENDER security-specific devices Integrating EyeOTmonitor with DEFENDER will enhance DEFENDER’s native health monitoring abilities “This partnership significantly strengthens DEFENDER’s health monitoring capabilities,” said Matt Isgur, ADRM’s Chief Technology Officer. “EyeOTmonitor will seamlessly integrate with DEFENDER to provide enhanced health monitoring for security-specific devices, services, and systems." "In addition to real-time system health insights, DEFENDER will be able to leverage EyeOTmonitor to track environmental changes, ensuring our clients have a comprehensive and proactive view of their security infrastructure in real-time.” EyeOTmonitor platform Kirill Sokolinsky, COO & CPO of EyeOTmonitor, added, “The EyeOTmonitor platform is the perfect match for DEFENDER." "The output from our systems will significantly enhance the health monitoring and complete operating picture ADRM provides for their clients. This is a great win for both of our organisations as well as the security industry as a whole.” Innovation in the security industry Both ADRM and EyeOTmonitor are nimble, forward-thinking organisations that originated as Managed Systems Providers. Their shared commitment to innovation in the security industry makes this partnership a natural fit, strengthening both companies' ability to deliver cutting-edge security solutions.

March is Women in Security Month, a time dedicated to celebrating and promoting the contributions of women in the security field—particularly in cybersecurity. This observance aligns with Women’s History Month, providing an opportunity to reflect on the progress made and the work still needed to advance gender equity in security. Evolving role of women in security The security industry has witnessed a steady increase in women's participation. According to ISC2 Research in its “Women’s Role in Filling the Workforce Gap” report, women make up an estimated 20 to 25 percent of the security industry. Promisingly, younger generations are entering the profession at higher rates, with 26 percent of working professionals under 30 identifying as women. The security industry has witnessed a steady increase in women's participation The research tells us that women are thriving in a variety of roles, from engineering and system administration to sales, marketing, and project leadership. Key factors driving this transformation include mentorship programs, male allies advocating for gender equality, and cultural shifts recognising the unique perspectives and strengths women bring to security challenges. These efforts are fostering more inclusive environments and ultimately strengthening the industry. The value of diverse perspectives in security Security is not a one-size-fits-all industry—each organisation and facility has unique needs that require varied perspectives. Greater representation of women has introduced fresh approaches to problem-solving, fostering collaboration and driving innovation. By integrating diverse viewpoints, security professionals can create more effective solutions that better address end-user needs. Industry support for women’s professional growth SIA's WISF offers subcommittees such as NavigateHER, SupportHER, and UpLiftHER Organisations like the Security Industry Association (SIA) and ASIS International have established networking platforms and initiatives to support women in security. Events such as the Security LeadHER Conference provide valuable professional development and networking opportunities. Companies are also investing in science, technology, engineering, and mathematics (STEM) initiatives, hands-on training, and recruitment programs to attract more women into the field. Additionally, SIA's Women in Security Forum (WISF) offers subcommittees such as NavigateHER, SupportHER, and UpLiftHER, which provide pathways for engagement and growth. Challenges women in security face Despite progress, challenges remain. Many women still feel it necessary to repeatedly prove their expertise, take on additional informal responsibilities, or carefully navigate workplace dynamics. Imposter syndrome can be another hurdle, even for accomplished professionals. However, women in security are addressing these challenges by setting boundaries, advocating for themselves, and supporting one another through mentorship. By excelling in leadership and technical roles, women are reshaping outdated perceptions and advocating for more inclusive workplace policies. Steps industry pioneers can take To further support women in security, industry pioneers could: Provide targeted professional development and career advancement opportunities. Foster strong, supportive communities that recognise and mentor women. Implement structured mentorship programs that connect experienced professionals with newcomers. Promote workplace flexibility to help employees balance personal and career commitments. Actively challenge biases and advocate for meaningful change within organisations. Advice for women entering the security field Here are key pieces of advice for women considering a career in security: Own Your Expertise – Have confidence in your knowledge and skills. Seek Out Mentors & Allies – Connect with supportive professionals who can guide your career. Build a Strong Network – Join organisations like ASIS Women in Security, SIA Women in Security Forum, or Women in CyberSecurity (WiCyS), and attend industry events to expand your connections. Speak Up & Take Space – Confidently share your ideas and challenge outdated norms. Develop Resilience & Advocate for Yourself – Push past biases, demand the respect you deserve, and negotiate for fair salaries and promotions. Keep Learning & Stay Ahead – Continually build your expertise to stay competitive in the evolving security industry. The future of women in security As the security industry evolves with technological advancements and global changes, opportunities for women will continue to expand. Women are not just participating in the industry’s growth—they are shaping its future. With growing mentorship programs, male allies advocating for gender equality, and ongoing cultural shifts, the focus is no longer just on breaking barriers but on building bridges to new opportunities.

Access control solutions will continue their evolution in 2025 as organisations assess and adapt to dynamic and increasingly dangerous threats. Trends to watch include the growing adoption of mobile access credentials and digital IDs, and the integration of digital and physical security and other technologies. Other ongoing trends include the integration of AI into access control solutions and the increasing adoption of contactless biometrics for enhanced convenience.  New access control innovations As these trends gather momentum, they highlight the pivotal role access control systems play in combining security and convenience, every hour of every day. Organisations must strike the ideal balance between a secure environment and satisfying user experience if they are to meet increasingly vocal demands for both. Achieving this balance not only delivers the expected user experience but also delivers multi-layered threat protection while introducing exciting new access control innovations.  Digital technologies and open standards Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities as compared to what was possible in the past. The primary objective is no longer simply to secure places and assets so they are beyond the reach of the wrong people. Now it also must be as easy as possible for authorised individuals to enter a building or access digital assets. Mobile access credentials and digital IDs are increasingly a preferred solution for achieving this seamless and convenient access experience. Technology convergence is happening at a rapid pace and this convergence makes it possible to integrate digital and physical security with real-time location systems and other technologies. Together, these converged technologies provide multi-layered protection against both cyber and physical threats while also enabling valuable new capabilities.  2024 State of Physical Access Control Report As AI is increasingly incorporated into access-control solutions, we will see even more powerful ways to leverage access control data for analytics use cases. Almost 40% of respondents to our 2024 State of Physical Access Control Report said they were looking to do this. Equally consequential is the rise of fast, frictionless and easy contactless biometrics solutions in a wide range of applications including healthcare, where 32% of respondents to our recent 2024 State of Healthcare Security Report said their facilities have already implemented this technology for authentication. Looking at the broader marketplace, nearly one in four (23%) respondents to our 2024 State of Physical Access Control Report cited biometrics when asked to “name the top three trends shaping the wider access control industry in the near future.” Evolution of access control solutions As access control solutions become increasingly central to secure and convenient daily life, these and other trends will have an ongoing impact on all market sectors from healthcare and banking to the corporate real estate enterprise and business and college campuses. At the same time, those responsible for a facility’s digital and physical assets know that these trends – and security in general – will never be a static proposition. The only constant is change. Threats will never stop evolving, and those tasked with protecting organisations against these threats must never stand still. The evolution of access control solutions that we saw during 2024 will continue through 2025 and beyond, and organisations will need to remain thorough and vigilant as they address today’s ever-expanding attack surfaces and ever-evolving attack schemes.

In the early stages of childhood education, kindergarten imparts foundational principles that shape future behaviour. Today, you can think about cloud computing in a similar manner: it has become a fundamental element in the architecture of modern technology. The cloud now plays a critical role in digital interaction, security, and infrastructure development. Far from being just another tool, the cloud is a cornerstone, providing essential support for the intricate network that supports today's digital ecosystem. Vomplex digital systems Much as kindergarten lessons lay the groundwork for cognitive development, the cloud offers base capabilities that are vital for constructing and operating complex digital systems. Recent advancements in cloud-based security — particularly in access control and video surveillance — emphasise the importance of cloud computing. It has been instrumental in unifying fragmented security systems, similar to how basic social principles taught in kindergarten help diverse children come together as a unit. The role of cloud computing in our technological world is multifaceted and continuously growing The role of cloud computing in our technological world is multifaceted and continuously growing. It has evolved into a space where innovation is cultivated and security commitments are maintained with vigilance. The fusion of artificial intelligence and analytics into cloud services signifies a concerted effort toward a future that is more cohesive, intelligent, and secure. Significant technological progress As we delve deeper into this topic, it will become evident that cloud computing, like the pivotal lessons of kindergarten, is indispensable. It quietly enables significant technological progress, mirroring the foundational principles taught in our formative years in both its essential nature and its growing influence. Play Fair: Technological Developments in Cloud-Based Security The past year has been a period of significant innovation in cloud-based access control and video surveillance. Cloud computing has evolved into a robust platform that fosters the creation of integrated security systems. These systems consolidate access control and video surveillance into a unified experience, demonstrating the cloud's potential to seamlessly combine disparate systems. Substantial industry progression The advent of edge computing has boosted bandwidth efficiency and accelerated data processing The incorporation of artificial intelligence and analytics into cloud services marks a substantial industry progression. This development provides businesses with advanced tools for in-depth analysis and intelligent decision-making, enabling them to not only gather comprehensive insights but also strengthen their security measures. The cloud has eased the transition to new technologies and emphasised a commitment to cybersecurity, with encryption protecting data integrity in transit and at rest. Simultaneously, the advent of edge computing has boosted bandwidth efficiency and accelerated data processing, highlighting a consistent drive to refine and adapt. The trend of integrating cloud security systems with other business platforms help create unified ecosystems, reflecting a broader narrative of security professionals’ pursuit of progress and enhancement. Potential future disruptions Wash Your Hands: Pandemic-Induced Transformation in Cloud Services As we all know, the COVID-19 pandemic necessitated a swift transition to remote operations, with cloud computing forming the backbone. i The urgent need for cloud solutions was apparent as businesses adopted remote collaboration tools, work-from-home policies, and virtual workspaces. This transition increased the demand for cloud services and prompted more adaptable and cost-effective pricing models. Recognising the critical role of cloud services, organisations enhanced their investment to safeguard  operations against potential future disruptions. The pandemic fundamentally altered the perception and valuation of cloud computing, emphasising its critical role in sustaining business operations. Scaleable digital infrastructures The growing demand for SaaS has led integrators to create scaleable digital infrastructures Share Everything: Systems Integrators and the Adoption of Cloud Systems integrators have done much to realise the cloud’s potential. The growing demand for Software as a Service (SaaS) has led integrators to create scaleable digital infrastructures tailored to specific business needs.. The use of the cloud for data backup has improved efficiency and increased organisations’ ability to cope with disruptions. Although there has been a gradual shift among integrators toward cloud solutions, effectively marketing and supporting SaaS business models remains a challenge. But the possibility of continuous revenue streams through managed services is promoting broader adoption of cloud technologies. Cloud-based security solutions Live, Learn, Think: Enterprise-Level Cloud Adoption There is an increasing trend among large enterprises to adopt cloud-based security solutions. The shift toward VSaaS indicates a move towards subscription models that offer financial and scalability advantages. This transition is more than a mere operational change. Rather, it represents a commitment to the expansive potential for growth and innovation that the cloud offers. But let’s face it: the ‘cloud’ journey is accompanied by challenges, particularly concerning data security. Providers must deliver robust data protection measures to ensure the success of cloud-based security services, which depends not just on technological progress but also on fostering trust with clients. Addressing cybersecurity concerns The hybrid model offers a balanced solution for businesses looking to merge these two environments Baby Steps: Hybrid Cloud and On-Premises Infrastructure The hybrid model, which combines cloud with on-premises infrastructure, continues to be a strategic choice for many organisations. While the cloud provides flexibility and ease of access, on-premises solutions offer control over data security and comply with regulatory demands. The hybrid model offers a balanced solution for businesses looking to merge these two environments. Be Trustworthy: Cybersecurity Measures and Communication Transparent communication is key in addressing cybersecurity concerns with customers and partners. Companies that are transparent about their security protocols, including encryption and regular updates, build trust. Certifications such as SOC 2 Type II affirm a dedication to security, and proactive educational resources ensure that  users are well-informed about best practices. Decision-making processes Cloud computing has become the cornerstone of modern security strategies Look: The Future Outlook for Cloud-Based Security Solutions Looking forward 5-10 years, cloud-based security solutions are expected to become even more central to organisational decision-making processes. The cloud is poised to become the hub for predictive decision-making, using AI algorithms and extensive data to proactively manage security risks. This vision of an intelligent, integrated approach to security, with the cloud enabling swift, collaborative responses to threats, is almost at hand. Cloud computing has become the cornerstone of modern security strategies, moving beyond its initial role as a digital transformation tool. As we look to the future, the cloud is set to redefine security paradigms and anchor a new era of intelligent, predictive security operations.

The shift from standalone systems to fully integrated solutions is one of the biggest shifts the security industry has experienced in recent years.  There is a higher demand for integrated solutions that go beyond just security at the device and software level, and manufacturers have been continuously developing improved application programming interfaces (APIs), and hybrid and cloud-connected solutions.  Artificial intelligence (AI) Also, artificial intelligence (AI) plays an important role in modern intrusion systems by helping enable automated threat detection, real-time response, and predictive analysis. AI algorithms can analyse vast amounts of data to identify patterns and anomalies that may indicate security breaches. Security solutions are being developed with a focus on AI and machine learning to provide more proactive and resilient defences against increasingly sophisticated cyber threats. Benefits of AI AI-driven security solutions can continuously learn and adapt to new threats, providing more robust protection “The practical benefits of AI in security systems include enhanced accuracy in detecting threats, reduced response times through automation, and the capability to anticipate and prevent potential vulnerabilities before they are exploited,” says Sergio Castillejos, President, of Commercial Security at Honeywell. Additionally, AI-driven security solutions can continuously learn and adapt to new threats, providing businesses with more robust and dynamic protection. Unified Intelligent Command user interface Honeywell meets the challenge of better-integrated systems with a unified Intelligent Command user interface (UI). Castillejos says Honeywell continually innovates with the latest analytics and encryption to keep up with evolving threats. Honeywell’s products integrate with many offerings for partners to construct a robust and modern system relevant to their security needs.  Advanced cloud-based security Advanced cloud-based security technologies have been developed that offer real-time monitoring, automated threat detection Advanced cloud-based security technologies have been developed that offer real-time monitoring, automated threat detection, and remote management, essential for hybrid work environments, says Castillejos. “These solutions enhance scalability, improve data analytics capabilities, and provide seamless updates reducing significant maintenance costs that help companies to respond swiftly to emerging threats and enable robust, adaptive security measures.” Physical and digital security The best security systems are a combination of physical, digital, and national security, says Castillejos. While Honeywell focuses on providing the best in physical and digital security within their solutions, protecting sensitive and/or personal information must also be within the responsibility of the organisational policy.   Cybersecurity for connected devices Some of the challenges in the next five years will likely include integrating advanced technologies Security systems can safeguard this information by being highly configurable while also notifying users of unwanted activity. Sometimes, just restricting access to sensitive areas can be enough. However, in the world of data analysis and machine learning, security systems can audit and report on users who have accessed data to ensure that the protections are in place. Some of the challenges in the next five years will likely include integrating advanced technologies such as AI and the Internet of Things (IoT) while securing cybersecurity for connected devices, notes Castillejos.  Balancing act “Additionally, there will be a growing need for skilled professionals to manage and maintain these complex, connected systems,” he says. “Balancing cost-effectiveness with the demand for resilient security solutions will also pose a significant challenge, especially for smaller businesses.” Legacy systems that are susceptible to vulnerabilities like cloning or unauthorised access present the largest challenge to overcome. “However, as technology evolves, it becomes more challenging for a customer to manage a unified security system rather than a collection of unique solutions that all operate independently,” says Castillejos. Disruptive technology But investing in the newest analytics, AI and IoT will not improve a company’s physical security systems if they do nothing with the data. “They are not a replacement for the devices that keep people and property safe,” says Castillejos. “They can enhance a user’s experience and speed up the time to respond when they are planned correctly.”  The best security systems will look at disruptive technology as another tool in the overall system. However, the focus should remain on the user experience. If the latest technology is not properly integrated or configured, it will turn into more noise that most operators will ignore. {##Poll1720586145 - Which is the most useful benefit of artificial intelligence (AI) in security systems?##}

In an emergency, information is pivotal. More information provides better understanding of an emergency and empowers potentially life-saving decision-making. Emergency response teams depend on information to guide their efforts and to deliver targeted assistance. On the front lines of emergency response are 911 and field responder agencies, which must direct reaction to life-or-death situations rapidly and efficiently. Historically, 911 operators had to respond based on very little information, perhaps just a voice on the phone or a location on their screen. Providing critical information Today, there are literally millions of information sources available, ranging from connected buildings to vehicle telematics to live video streams to health information from wearable devices. In fact, there are 540 million connected devices, any one of which could provide critical information in an emergency. But how can those information sources be leveraged to improve emergency response? That’s the mission and value proposition of RapidSOS, an ‘intelligent safety platform’ company that connects 911 operators with the vast universe of information available to promote better and faster emergency response. Highly sophisticated operation The platform is integrated into every major public safety software system and first responder agency “RapidSOS fuses human and artificial intelligence to put critical information from any connected device directly into the existing systems and operating procedures of first responders across the United States,” says Michael Martin, CEO of RapidSOS. RapidSOS is widely used by first responders. The platform is integrated into every major public safety software system and first responder agency. There are more than 4,600 software integrations that serve more than 21,000 first responders and 911 agencies. In 2023, RapidSOS supported the lifesaving work of public safety across 171 million emergencies with 3.3 billion data payloads. The system is adaptable and configurable to support any agency, from a highly sophisticated operation in New York City to a local sheriff running their own 911 center. Intelligent analytics and reporting RapidSOS Unite is the latest evolution of the product, a single solution that includes AI automation, rich content pathways, redundant connection to caller phones, and access to millions of connected devices. In an emergency, Unite intelligently fuses data from among millions of sensor feeds into a unified picture of an incident, allowing public safety officials to view real-time location, health profile, telematics, alarm data, and more. RapidSOS Unite is the latest evolution of the product, a single solution that includes AI automation RapidSOS offers core modules that handle call, text, video, sensor, mapping, and administration tools, and that provide partner data from connected devices. Additional modules provide enhanced geographic information system (GIS) data, and automated translation and transcription. There is also a single sign-on (SSO) upgrade, intelligent analytics and reporting, and seamless integration into field responder applications. Field responder applications Consider how an emergency might unfold and how RapidSOS can help. In a car accident, data from a modern automobile telematics system can alert a 911 operator of the accident as it happens. Data from a passenger’s wearable device might provide information about their health and condition. A nearby video or traffic camera could fill in details of how the accident occurred. Useful information in an emergency might come from any one of thousands of sources, including public safety data, sensor feeds, enterprise security systems, smart phones, etc. In a train derailment, electronic access to the cargo manifest can identify which train cars contain hazardous materials and how to manage the specific type of hazmat. This information could save valuable time when responding to incidents like the Feb. 3, 2023, Norfolk Southern train derailment involving 38 cars in East Palestine, Ohio. Consider how an emergency might unfold and how RapidSOS can help Institutional security partners Norfolk Southern is one of the companies that provides information to first responders using RapidSOS; in effect, the company provides a direct digital link from their rail security operations to any first responder in the United States. Amazon’s global operations centers also interface with RapidSOS to provide critical information to first responders. Partnering with corporate security helps to better support the flow of data from institutional security partners and their solutions. Information can transform and guide emergency responses. For example, in a structure fire, real-time sensor feeds throughout a building can help 911 and first responders understand how the fire is progressing. Real-time security camera footage Having access to live feeds can save lives as 911 provides pre-arrival instructions such as CPR Leading the way to providing video feeds from private camera systems to 911 operators is an agreement between Eagle Eye Networks and RapidSOS, which was announced in April 2024. The agreement allows an enterprise to opt-in to share real-time security camera footage from an Eagle Eye video stream during a live 911 call. Having access to live feeds can save lives as 911 provides pre-arrival instructions such as CPR.  “Security cameras are crucial in many locations, including schools, but previously those cameras could not be accessed by 911 during an emergency but were only used for investigation after an incident,” says Martin. Improving fire and life safety systems RapidSOS is also integrated with Honeywell’s Connected Life Safety Services (CLSS) system, a cloud platform that combines software and hardware to improve fire and life safety systems. Technology integrations between the two companies further modernise and digitise the public safety communications process to provide faster, more accurate communications with emergency centers (i.e., 911 agencies). RapidSOS technology securely transmits detailed data about an emergency CLSS provides real-time visibility and connectivity to help systems integrators and facilities managers make informed decisions and manage fire systems more efficiently. When combined with Honeywell's solutions, RapidSOS technology securely transmits detailed data about an emergency, such as the type of hazard, severity, and location within the impacted building, to emergency response centers. Video object detection Rapid SOS’s emerging Harmony artificial intelligence (AI) product serves as a ‘co-pilot’ for 911 operators, helping them manage the high volume of emergencies by making their response more efficient. Harmony pulls all the sensor feeds in an emergency and works to make only the most important information available in the hands of 911 and first responders. Harmony can take key insights from text and video data, use ‘sentiment analysis’ to determine the emotion tone of a message, and help 911 professionals using language translation, keyword alerts and video object detection. Harmony can help local agencies as they address a 25% average staffing shortage by providing additional support to 911 professionals while lessening the workload. Harmony is also working to help RapidSOS expand the ecosystem, stitching more data together and quickly making it more actionable than ever. Emergency response system RapidSOS also interfaces with Iamresponding, a comprehensive end-to-end emergency response system for first responders in the fire and other emergency sectors. Iamresponding’s field responder application is used by RapidSOS to get information out to first responders in the field. More than 650,000 first responders use RapidSOS’s field application RapidSOS’s recent acquisition of Iamresponding helps the company improve the connection with the last mile “in-the-field” piece of the puzzle, ensuring partners across computer-aided dispatch (CAD), integrated applications, mobile data terminals, body cameras and other responders have access to critical data. More than 650,000 first responders use RapidSOS’s field application. Enhancing emergency response RapidSOS’s Safety Pioneer Program formalises the important partnership between RapidSOS and public safety agencies. Participants in the program receive early access to new platform features, contribute to the platform roadmap, and drive feedback to enhance emergency response. “911 and first responders do incredible lifesaving work,” says Martin. “Everything we have done and built at RapidSOS is a direct result of the engagement, partnerships, inside advice and insight we have gotten from public safety. We have learned from them, developed new technologies and tested them.” Martin adds: “Companies have data and we now know how to make that data actionable into the hands of 911 and first responders to save lives. This is an exciting moment for us continuing our mission in partnership with public safety, and for technology and security companies to have a major hand in that.” {##Poll1719488782 - What is the most valuable benefit of artificial intelligence (AI) in an emergency call center?##}

Companies at GSX 2023 emphasised new ways that technologies such as artificial intelligence (AI) and the cloud can address long-standing issues in the security market. Among the exhibitors at the event in Dallas were companies seeking creative ways to apply technology, lower costs, and make the world a safer place. Reflecting on the exhibition, here are some additional takeaways. Expanding AI at the edge  i-PRO is a company reflecting the continued expansion of edge AI capability in the security market. Today, more than half of the company’s lineup supports AI at the edge so the customer has a wide choice of form factors when seeking to leverage the feature set.  AI processing relay, extended warranty i-PRO is increasing their warranty period from 5 to 7 years, which could be a lifetime warranty in some cases I-PRO also has an “AI processing relay” device that accepts non-AI video streams and applies edge analytics. AI has progressed from a high-end technology to a feature available in a variety of cameras at different price points. i-PRO is also increasing its warranty period from 5 to 7 years, which could be a lifetime warranty in some cases depending on a customer’s refresh schedule and lifecycle management. Active Guard, MonitorCast The company’s video management system (Video Insight) is continuing to build new features including “Active Guard,” an integrated metadata sorter. Their access control platform, MonitorCast, is a Mercury-based solution that is tightly integrated with Video Insight. Their embedded recorders now have PoE built in.  “We can move at a faster pace to fill out our product line since leaving Panasonic,” says Adam Lowenstein, Director of Product Management. “We can focus our business on adapting to the market.” Emphasis on retail and other verticals  Shoplifting is a timely issue, and retail is a vertical market that got a lot of attention at GSX 2023. “We see a lot of retailers who are primarily interested in protecting employee safety, but also assets,” says Brandon Davito, Verkada’s SVP of Product and Operations. “Shrinkage is a CEO-level priority.”  “Retailers are getting more engaged with security posture, instead of letting perpetrators walk,” Davito adds. Intrusion detection Verkada has an intrusion product that will notify a central station if there is an alarm On the alarm side, Verkada has an intrusion product that will notify a central station if there is an alarm, and operators can review videos to confirm the alarm. Other capabilities seeking to discourage trespassers include sirens, strobes, and “talkdown” capabilities.  International expansion Verkada continues to expand internationally with 16 offices in all, including Sydney, Tokyo, and London. The core value proposition is to enable customers to manage their onsite infrastructure more simply, including new elements such as PTZ cameras, intercoms, and visitor management. Verkada emphasises ease of use, including a mobile application to allow access to be managed across the user base. Forging partnerships “We are committed to the channel and industry, and we continue to build relationships and expand our reach,” says Davito. Among the industry relationships is a new partnership with Convergint, which was hinted at during the show and announced later the same day. They are also expanding their partnerships with Schlage, Allegion, and ASSA ABLOY.  Working with other verticals They offer new features for K -12 schools, and a new alarm platform is easier to deploy and manage Verkada has also found success across multiple other verticals, notably healthcare, where they integrate with an electronic medical records system. They offer new features for K-12 schools, and a new alarm platform is easier to deploy and manage. They are integrating wireless locks to secure interior doors in schools, looking to secure the perimeter, and installing guest management systems. Transitioning the mid-market to the cloud  Salient is squarely focused on the “mid-market,” a large swath of systems somewhere between small businesses and enterprise-level systems. Pure cloud systems are not as attractive to this market, which has a built-out infrastructure of on-premise systems. Adding a camera to an existing system is easier and less expensive than tying it to the cloud. Benefits of cloud It’s a market that may not be ready for the pure cloud, but there are benefits to be realised from adding a cloud element to existing systems. “We are continuing to augment our premise-based solutions with added cloud capabilities and flexibility,” says Sanjay Challa, Salient’s Chief Product Officer.  The feedback Salient hears from their customers is “I want to own my data.” The hybrid cloud approach offers the right mix of control, flexibility, and unit economics. Cloud add-on capabilities We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive" Cloud add-on capabilities include bringing more intelligence about system operation to the user via the cloud. Over time, Salient expects to sell more cloud-centric offerings based on feedback from integrators and customers. “We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive over time,” says Challa.  Vaidio AI technology Salient seeks to be a transition pioneer to help customers realise the path to the cloud. Their approach is “crawl, walk, run,” and helping customers make the transition at each stage. Salient has added AI to its product offering, incorporating Vaidio AI technology from IronYun into a powerful suite and broad array of on-premise analytics, which are gaining traction. The seamless approach makes it easy for customers to embrace AI analytics, although Salient remains broadly committed to open systems. Addressing ‘soft’ features for integrators AMAG is in the process of enhancing its product line with the next generation of access control panels. However, “product” is just part of the new developments at AMAG. In addition to “hard” features (such as products), the company is looking to improve its “soft” features, too; that is, how they work with the integrator channel. Integrator channel Rebuilding a process to make your organisation more efficient, is relatively easy; it just takes a lot of persistence" “We have the depth of our legacy customer base we can learn from, we just need to close the feedback loop quicker,” says Kyle Gordon, AMAG’s Executive Vice President of Global Sales, Marketing, and commercial Excellence, who acknowledges the value of reinstating face-to-face meetings after COVID. “We are laser-focused on nurturing our integrator channel,” he says.  “Developing new features takes time, but rebuilding a process to make your organisation more efficient, that’s relatively easy; it just takes a lot of persistence,” says Gordon. More cohesive internal communication is another useful tool, he says.  Disrupting the cloud based on price  Wasabi is working to make cloud applications less expensive by offering a “disruptive” price on cloud storage, $6.99 per terabyte per month (80% less than hyperscalers). Contending “hyperscalers” like AWS are charging too much for cloud storage, Wasabi is using its own intellectual property and server equipment co-located in data centres around the world. Wasabi sells “hot cloud storage,” which refers to the fact that they only have one tier of storage and data is always accessible. In contrast, a company such as AWS might charge an “egress fee” for access to data stored in a “colder” tier.  Cloud storage “We saw that several video surveillance companies had not yet adopted cloud storage, and we saw an opportunity to make it easy to use,” said Drew Schlussel, Wasabi’s Senior Director of Product Marketing. “We just install a little bit of software that allows them to store data in the cloud and bring it back from the cloud.” Performance, protection (cybersecurity), and price Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies such as Genetec and Milestone. Emphasising performance, protection (cybersecurity), and price, their data centres are certified to SOC 2 and ISO 27001 standards.  Faster throughput for weapons detection Xtract One is a young company focusing on weapons detection in a time of accelerated concern about gun issues post-COVID. Founded in Canada and based on technology developed at McMaster University, Xtract One has found a niche in providing weapons detection at stadiums and arenas. These customers already have budgets, and it is easy to shift the money to a newer, faster technology. Madison Square Garden in New York City is among its customers.  Cost savings solution Xtract One can increase throughput to 30 to 50 people per entrance per minute (compared to 5 to 6 people per minute when using metal detectors). The solution doesn’t require anyone to empty their pockets and the system alarms on items beyond guns and knives. Using Xtract One allows customers to reduce the number of screening lanes and security staff, providing additional cost savings, all while getting fans through the screening process in half the time. Purpose-built sensors The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties In addition to stadiums and arenas, Xtract One, formerly Patriot One, is also getting “inbound” interest from schools, hospitals, manufacturers, and other verticals that makeup 50% of their business. “We’re on a rocket ride, mainly because the weapons issues are not going away,” says Peter Evans, CEO and Director at Xtract One. The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties, all correlated by an AI engine.  Providing early warning of violence ZeroEyes is another company focused on weapons detection. Their AI gun detection system works with video images to identify if someone is “brandishing” (carrying) a weapon. In other words, the system does not detect concealed weapons. Identifying someone carrying a weapon provides early warning of a possible violent act. Increased response with AI-enables images Images are identified by AI and sent to a monitoring centre where a human confirms the image before contacting first responders. Knowing the location of a shooter enables staff to lock entry points, move people to safety, and direct first responders. The company was founded to leverage existing camera views to stop mass shootings and gun violence by reducing response times. 

Within the administrative centre of Ahal, Turkmenistan, large-scale construction projects are underway to develop a complex of buildings and structures designed to create a functional and comfortable living environment. In line with the smart city concept, the project incorporates advanced information and communication technologies, including smart intercom systems, fire safety systems, a digital data centre, and more. The solution The residential buildings benefit from wide 24/7 visual and audio coverage at all key locations With DNAKE IP video intercom systems installed at the main entrance, security room, and individual apartments, the residential buildings now benefit from comprehensive 24/7 visual and audio coverage at all key locations. The advanced door station empowers residents to effectively control and monitor access to the building directly from their indoor monitors or smartphones. This seamless integration allows for complete management of entry access, ensuring that residents can grant or deny access to visitors with ease and confidence, enhancing both security and convenience in their living environment. Solution highlights: Great scalability in large residential apartments Real-time video and audio communication Remote and easy mobile access Enhance the safety and functionality of elevator systems Installed products: 280D-A9 SIP Video Door Station DNAKE Smart Pro Application 280M-S8 7" Linux-based Indoor Monitor 902C-A Master Station

In any construction project, meticulous recording and management of door hardware is critical —although often prone to human error. What if there was a way to harness digital technology to fulfil this crucial requirement in a dependable, efficient, agile way? Located in several cities around India, Edifice Consultants Pvt Ltd. specialises in designing climate-responsive architectural structures that harmonise with their surroundings.  Complex standards and regulations Each project undertaken reflects Edifice’s collaborative ethos and dedication to enhance the immediate environment, while fostering the well-being of building users, local residents, and the landscape.  Edifice’s work across commercial, residential, industrial and public service sectors has received multiple prestigious awards. Designing buildings for so many segments and industries requires broad and deep knowledge of complex standards and regulations. The experience and expertise of ASSA ABLOY have proved invaluable. Specification with Openings Studio™ ASSA ABLOY has provided Edifice with solutions for more than 750 fire-rated and non-fire doors To streamline door specification, Edifice requires digital software that can cut manual mistakes and maintain the process’s accuracy, which is essential to efficient building design. Their chosen solution — Openings Studio™ — takes a rigorous approach, speeding up specification iterations to condense the revision cycle, improve time management and help hit Edifice’s ambitious project timelines. To date, ASSA ABLOY has provided Edifice with solutions for more than 750 fire-rated and non-fire doors, via the Openings Studio plugin for Autodesk® Revit®. These include doors and door hardware suited to data centre deployment, among them mechanical mortise locks, exit devices, door closers and master-keying solutions from ASSA ABLOYs portfolio of trusted brands such as Yale and Sargent.  Collaborating for transparency and project efficiency An industry-leading specification software tool and BIM plugin, Openings Studio integrates with design software to create and visualise openings for complete door, frame and hardware schedules and specifications. Its flexibility — and availability on multiple types of devices — means all specification changes are incorporated quickly and transparently, helping project delivery dates to remain on target. The Openings Studio environment also simplifies collaboration and data sharing among all project stakeholders. It helps manage openings over the full project lifecycle, from planning and estimation to installation and beyond. Door solution specifications Openings Studio maintains a unified digital thread that connects all project partners to eliminate confusion For these reasons, Openings Studio is deployed all over the world as a specification and ordering tool for building projects. It can deliver detailed door solution specifications directly to popular packages such as Revit® and ARCHICAD®, drawing on a detailed database with colour, size, thickness and certifications for every product; as well as installation and compliance information, Environmental Product Declarations (EPDs) and more. With ongoing use throughout a building’s lifetime, Openings Studio maintains a unified digital thread that connects all project partners to eliminate the confusion that comes with stakeholders having to juggle multiple versions of documents. Management of door hardware “Openings Studio has always been helpful in projects,” explains Gaurav Nirmalkar, Designer at Edifice. “Personally, I have used it in three of the data centres and it never disappoints. The simple and crisp interface is a plus point.”  “Recording and management of door hardware is the most important thing in the construction industry. Openings Studio is a good choice for it.”

Matrix's client, a key law enforcement body in Gujarat, plays a crucial role in ensuring the city's safety and security. Serving as the central hub for law enforcement, it is equipped with cutting-edge facilities and a highly efficient organisational structure designed for swift responses to security challenges. This agency coordinates multiple enforcement departments to protect citizens effectively. By adopting advanced telecom solutions, it aims to optimise communication, boost operational efficiency, and enhance its responsiveness in safeguarding the city.  Challenge For a law enforcement agency, prompt response and effective grievance redressal are essential. The reliability of the communication system is paramount, especially when it comes to dialing an emergency number and registering complaints. However, the previous communication system faced several challenges:  Unrecorded missed calls: Calls that were missed were not logged, preventing attendants from returning calls—an issue of significant concern for a law enforcement agency.  Lack of IVR/Call Waiting: If all agents were occupied with calls and a user dialed the '100' emergency number, the call would be disconnected instead of playing an IVR message until an agent became available.  Lack of Call Routing: Calls to '100' were always directed to the first available agent, causing that agent to be overwhelmed while others remained idle. This imbalance reduced overall efficiency and responsiveness.  Solution Matrix developed a Hybrid Communication system with a mobility application tailored for the law enforcement agency. This solution specifically targeted the challenges citizens faced when dialing ‘100’ to reach the control room, to enhance response efficiency and effectiveness.  The system was implemented in the following way:   When a user dials '100', the call is directed through the ETERNITY GENX system to the control room, where an agent will handle the call.  If Agent 1 is occupied, the ETERNITY GENX PBX system will route the call via the PRI line to another available agent or an open control room.  If agents are too busy to answer, citizens calling in can leave a voicemail.  A report will be generated for all calls, resolving the issue of missed calls not being logged.  Results The customer had previously depended on a third-party open platform for managing complaints and faced numerous challenges. After implementing Matrix’s Hybrid Communication system, many of these issues were effectively addressed individually. For example,  Collaboration: The unified communication solution facilitated seamless collaboration between headquarters and mobile staff via VARTA, ensuring uninterrupted call transfer and reception for users.  Operational Efficiency: Effective call routing prevented calls from being routed exclusively to one agent, ensuring that calls were distributed among agents and maintaining overall efficiency.  Citizen Response Time: The responsiveness to calls improved significantly, leading to a substantial reduction in call response times.  Features Enabled: The IVR system reduced response times, and missed calls were recorded in the PBX system, effectively addressing the issue of missed call incidents.  Citizen response times have decreased, and operational efficiency has improved due to effective call routing. Matrix’s Hybrid Communication system enables the enforcement body to swiftly address citizen grievances.

2024 was a year of significant challenges and remarkable progress in a world that is more interconnected than ever. Global collaboration continues to point the way toward continuing progress in multiple industries, including physical security. In 2024, technology continued to transform the way we connect and cooperate, driven by new technologies such as artificial intelligence (AI) and blockchain. We asked our Expert Panel Roundtable: How did the security marketplace “change for the better” in 2024?

By all accounts, technology development is moving at a rapid pace in today's markets, including the physical security industry. However, market uptake of the newest technologies may lag, whether because of a lack of clear communication or not enough education of potential customers. We asked this week's Expert Panel Roundtable: How can the industry do a better job of promoting emerging technologies in physical security environments?

Retaining top talent is a route to bring innovative ideas and creative solutions to a company. Talent drives product development, improves processes, and helps businesses stay ahead of the competition. In essence, retaining top talent is essential for businesses to remain competitive, innovative, and successful. Unfortunately, staffing shortages are a reality for many corporate players in the security industry, as well as throughout the business community. We asked this week's Expert Panelists: How can physical security organisations attract and retain top talent?