Hotel surveillance

HID, the worldwide pioneer in trusted identity solutions, announces that pioneering international real estate investor and developer, Ghelamco, has standardised its mobile and physical access control solutions across its prestigious projects in Warsaw, Poland. Offering a variety of office space, all the developments are multi-tenanted by blue-chip corporate clients. To support this, Ghelamco’s physical access control strategy includes HID Mobile Access® solutions and door readers to bolster secure entrance to offer maximum flexibility, easy management and deliver upgradeability at four flagship sites in the capital: Warsaw Spire: a 2017 MIPIM award-winning building standing at 220 metres with a hyperboloid glass façade. The Warsaw HUB–finished in 2020, features two 130-metre towers—purchased by Google for €583 million—along with a third building, home to two IHG Group hotels as well as a conference centre. Warsaw UNIT–completed in 2021 and 202 metres high, is one of the most technologically advanced and green buildings in Europe, using 30% less energy compared with similar developments. The Bridge–a new skyscraper under construction, expected to open in early 2025. HID® iCLASS® SE™ readers Mobile-enabled smart card readers have been installed throughout Warsaw HUB and UNIT Mobile-enabled smart card readers have been installed throughout Warsaw HUB and UNIT. In Warsaw Spire, while physical cards are still predominately used, HID® iCLASS® SE™ readers with Bluetooth® and NFC modules were fitted for testing to support a phased transition to mobile access. Moreover, mobile-ready HID Signo™ readers will be deployed in the upcoming Bridge skyscraper leveraging Seos® as its underlying credential technology. “Innovation is our hallmark, so we want to use the latest technology on projects. Many of our tenants want mobile access today. Others, however, still prefer physical cards, so selecting a vendor that supports both in tandem was imperative,” Michał Nitychoruk, Ghelamco Poland’s communications manager, says. Technology Integration In addition, feature-rich applications have been implemented from Signal OS, a Polish proptech software development company founded by Ghelamco. Utilising the Google Cloud Platform™ service at the backend, it manages not only all physical access control systems in the buildings but offers an easy-to-use way to integrate lift and parking systems, closed-circuit TV, visitor management, and—in the future—other building management systems and sensors that monitor air and water quality, for example. The benefits of using HID Mobile Access solution in hybrid with Signal OS have been immediate The benefits of using the HID Mobile Access solution in combination with Signal OS have been immediate. It is enabling Ghelamco to attract new clients who want to lease space in green, efficient and technology-led buildings. Money is also saved as PVC access cards are not required. They are commonly lost—pioneering to an obvious security risk—and create waste and carbon emissions to manufacture. Science-Based Target Initiatives In fact, the shift to mobile access control directly supports Ghelamco’s ambitious Environmental, Social and Governance policy. Ghelamco was the first developer in Poland to join the Science Based Target Initiatives and has set targets to be a zero-emission company by 2025. Looking to the future, Ghelamco intends to extend and augment the access control approach in its estate by adding support for digital wallets to enhance the speed of access and user convenience. Founded in 1985, Ghelamco Group has an impressive track record building spectacular, WELL and BREEAM-certified office buildings, particularly in Poland where it has been instrumental in establishing Wola in western Warsaw as the capital’s new thriving business district.

Secure Logiq is excited to announce a landmark collaboration with Mayflex, a renowned distributor specialising in converged IP security solutions and other cutting-edge products. Mayflex's robust network and deep-rooted industry expertise pave the way for Secure Logiq to broaden its market presence, ushering in a new phase of growth for innovative server solutions. Powerful surveillance Featuring speeds of up to 4000 Mbps and storage capacities surpassing 1 petabyte, Secure Logiq's advanced servers seamlessly align with Mayflex's array of surveillance and security offerings. This synergy enables Mayflex to offer comprehensive and powerful surveillance systems to its customers, enhancing its competitiveness in the market. Server solutions Our collaboration marks a significant stride in expanding the footprint of our high-performance servers" Ben Yoxall, Secure Logiq's Global Sales Director, expressed his excitement about this strategic partnership, stating, "Our collaboration with Mayflex marks a significant stride in expanding the footprint of our high-performance servers within the IP surveillance market." "We pride ourselves on delivering unparalleled server solutions that empower our clients to excel in their surveillance endeavours." Service and support Echoing these sentiments, Robin Hughes, Co-founder of Secure Logiq, said, "Having worked with Mayflex in previous roles I’m excited to once again be working with the Mayflex team to distribute the Secure Logiq range." "Secure Logiq and Mayflex are both companies that strive for the very best in service and support and put the customer at the heart of everything that we do, so we are well aligned, and we are very much looking forward to a long and successful partnership.” Minimising ecological footprint We are thrilled to introduce Secure Logiq's outstanding range of servers to our esteemed clientele" Adam Herring, Security Director at Mayflex, stated, "We are thrilled to introduce Secure Logiq's outstanding range of servers to our esteemed clientele." "These products not only align seamlessly with our offerings but also exemplify our joint commitment to minimising the ecological footprint associated with product distribution." Logiqal Benchmark One of the highlights of Secure Logiq's technology, as highlighted by Adam Herring, is the 'Logiqal Benchmark' utility. This unique feature empowers users to create a completely virtual environment that meticulously replicates their entire IP Surveillance system. The utility also includes a 'camera replicator facility,' significantly reducing setup time and offering a multitude of other benefits.

Milestone Systems, a pioneering provider of open-platform video management technologies, is announcing Genea’s integration with Milestone XProtect and Milestone Kite. Genea has successfully integrated Milestone XProtect video management and Milestone Kite cloud native Video Surveillance as a Service (VSaaS) with Genea’s cloud-based access control to provide users with a centralised security solution in a single pane of glass. With these integrations, IT and security personnel can easily connect and view their facility’s surveillance video alongside the corresponding access event, such as a door held open, or a door forced open. Genea’s access control Genea access control uses cloud-based technology to help IT and security teams monitor and secure their facilities. By integrating Genea access control with video management systems (VMS) like Milestone XProtect and with Video Surveillance as a Service (VSaaS) like Milestone Kite, users can quickly and efficiently respond to unauthorised access attempts and other emergency situations. Genea integration provides real-time confirmation of access control status with visual monitoring Milestone XProtect and Milestone Kite are distinct solutions, each providing seamless integration capabilities with Genea access control. XProtect is an on-premises video management solution, while Kite is a cloud-based VSaaS. The Genea integration provides real-time confirmation of access control status with visual monitoring in Genea’s access control. Genea’s flexibility with both XProtect and Kite extends Milestone's rich ecosystem, affording end-users the freedom to choose the ideal solution for their unique needs. Integration with Milestone XProtect “As leaders in our respective fields, we saw a mutual opportunity to combine our strengths and deliver an unprecedented open platform security solution,” said Tim Palmquist, Vice President, Americas, Milestone Systems. “The fusion of Genea's cloud-based access control and our XProtect and Kite video technologies truly amplifies security options and capabilities for our customers.” The integration also pulls lists of active users from Genea into the Milestone application The Genea bi-directional integration with Milestone XProtect offers functionalities such as automated responses to alarms, remote door operations, including lock, unlock, and quick grant access can be performed from the Milestone Smart Client to Genea hardware. The integration also pulls lists of active users from Genea into the Milestone application, facilitating efficient user profile management. Cloud-based video management "We are thrilled to have these integrations with Milestone,” said Mike Maxsenti, General Manager of Access Control at Genea. “We firmly believe that cloud-based integrations like this will help our current and future customers not only improve their security but give them the flexibility and scalability they need over the long run." By integrating Milestone on-premises and cloud-based video management technologies with Genea Access control, users will have a highly flexible, efficient and scalable solution to meet their security needs.

Trident IoT launches as a new technology and engineering company focused on simplifying RF development and decreasing time-to-market for connected device manufacturers. Z-Wave® technology solutions Trident IoT will be a direct supplier of Z-Wave® technology solutions as well as a manufacturer of proprietary silicon and modules. The company will also offer product design and development consulting for any RF technology, UL and ETL preparation, and U.S.-based Z-Wave device certification. Cost-effective wireless solutions Trident IoT was founded by IoT pioneers Mariusz Malkowski, Michael Lamb, and Bill Scheffler. The founders observed that supply chain chokepoints and lack of access to product-specific design consultation were slowing down development processes across the industry. They created Trident IoT to fill this gap, offering companies of any size cost-effective solutions for bringing wireless products to market.  Z-Wave Long Range (LR) Trident IoT will offer consultation services for any RF technology, including Z-Wave, Zigbee, Bluetooth, Thread Though Trident IoT will offer consultation services for any RF technology, including Z-Wave, Zigbee, Bluetooth, Thread, and more, the company’s first chipset and module offerings will be part of the Z-Wave ecosystem. Z-Wave is the largest sub-GHz ecosystem of connected devices, with a proven track record of mesh connectivity, range, performance, reliability, security, and interoperability. Trident IoT sees tremendous opportunity for Z-Wave Long Range (LR) which is currently both underserved and underrepresented in the market.  Connected device development “Silicon Labs welcomes Trident IoT to the market as a provider of Z-Wave chips and modules,” says Colin Cureton, Senior Director of IoT Home & Life Ecosystems Marketing at Silicon Labs. “Diversity in the marketplace will lead to growth and innovation for the entire Z-Wave ecosystem, and the personalised attention and engineering expertise that Trident IoT’s founders bring to the connected device development process is precisely what the industry needs to accelerate.” Z-Wave chips and modules These products are designed to meet the needs of diverse target markets, including smart homes, hospitality Trident IoT has assembled some of the brightest Z-Wave engineers in the world and will be a direct provider of Z-Wave chips and modules that support the latest advancements in Z-Wave technology including Z-Wave Plus, Z-Wave Plus v.2 and Z-Wave Long Range (LR), which supports the development of edge-of-property devices. These products are designed to meet the needs of diverse target markets, including smart homes, hospitality, and multi-dwelling units (MDU).  Engineering, consultation, silicon, software, firmware “Trident IoT can streamline every step of the development process for Z-Wave devices equipped with next-gen advancements to the technology,” says founder Mariusz Malkowski. “We are the supplier source, the development and engineering partner, and a Z-Wave certification laboratory.” Trident IoT has joined Z-Wave Alliance as a principal member, as well as the Connectivity Standards Alliance (CSA), the Bluetooth Special Interest Group, and the LoRa Alliance. The company’s ultimate goal is to provide engineering, consultation, silicon, software, firmware, and industry and government certification support for all RF ecosystems. Reliable, interoperable, and innovative IoT products By providing support at every stage of connected device development, Trident IoT can radically shorten the timeline required to bring products to market. Trident IoT looks to partner with connected device makers to develop a new generation of secure, reliable, interoperable, and innovative IoT products.  Support from the industry Trident IoT’s customers will be getting the benefit of decades of talent and experience from Mariusz, Michael, and Bill" “Congratulations to Trident IoT on their launch. Trident IoT’s customers will be getting the benefit of decades of talent and experience from Mariusz, Michael, and Bill, along with their impressive team of engineers." "Having brought thousands of IoT products to market, using every communication protocol including Z-Wave, Zigbee, Thread, Matter, and others, they understand these technologies and the role they play in the marketplace. We look forward to their efforts at the Alliance on Matter and Zigbee's success and propelling the industry forward,” said Chris LaPre, Head of Technology, Connectivity Standards Alliance. Features, enhancements, and custom applications “Trident IoT further fosters the development of new features, enhancements, and custom applications on Z-Wave Technology by offering connected device manufacturers a new direct source for Z-Wave chips and modules, along with personalised support through their engineering support system and Z-Wave certification process." "I’ve had the privilege to work with many of the founders and engineers at Trident IoT over the past decade, both at the Alliance and at Silicon Labs. This industry is going to benefit tremendously from having an RF-specialised semiconductor partner,” said Mitch Klein, Executive Director, of Z-Wave Alliance.

The City of Roswell and Friends of Mimosa Hall and Gardens proudly announce its collaboration with Trane Residential, a pioneering provider of energy-efficient home comfort solutions, for the successful installation of two (2) electric Trane XV20i Variable Speed Heat Pump systems at Mimosa Hall. This partnership is a significant step towards achieving Net Zero Certification, solidifying Mimosa Hall's dedication to reducing its carbon emissions while preserving the historical integrity of the house. Comfortable environment for visitors Decision made to replace historic site’s heating system with environmentally-minded choices Since acquired in 2017, the City of Roswell has sought to make Mimosa Hall the most energy-efficient facility. After research, the decision was made to replace the historic site’s conventional heating system with more environmentally-minded alternatives, such as Trane’s XV20i Variable Speed Heat Pumps, to optimise energy consumption and efficiently regulate indoor temperatures.  Upgrading to one of the industry’s most efficient systems, with ratings up to 20.5 SEER2 and 8.7 HSPF2, ensures a comfortable environment for visitors and staff without compromising sustainability efforts. Renewable sustainable projects Other renewable sustainable projects for Mimosa Hall have included the installation of solar panels, LED lighting, and advanced insulation systems. This milestone is a key component in Mimosa Hall and Gardens attaining the esteemed designation of the “Oldest Net Zero Home in America.” "We are overjoyed about the successful completion,” said Mayor Kurt Wilson. “As forward-thinkers, this innovative path will lead us to saving money while accomplishing a great feat. We are thankful to Trane Residential for their kind donations of the electric heat pumps, and to the Friends of Mimosa Hall and Gardens for ensuring this project reaches completion. We could not do it without our community partners.” Partner with Trane Residential “As a significant historical property, Mimosa Hall now offers living proof that through the combined efforts of public and private, corporate and citizen entities, we can collaborate successfully and harness the attributes of nature to preserve the past and secure the future. Mimosa Hall represents a far-reaching, engaging and data-driven example of resilience, independence, and environmental and economic sustainability,” said Simone du Boise, Architect at Cadmus Construction. Mimosa Hall represents a far-reaching, engaging and data-driven example of resilience" "We are thrilled to partner with Trane Residential, who is a leader in providing best-in-class energy-efficient comfort solutions,” said Kelly Callen, who has served as Chair of the Alternative Energy & Sustainability Committee for Friends of Mimosa Hall & Gardens. “We look forward to celebrating Mimosa Hall together, which is 182 years old, becoming the ‘Oldest Net Zero Home in the Country’ once certification is completed." Author's quote "Collaborating with the Friends of Mimosa Hall & Gardens on their effort to achieve Net Zero certification for Mimosa Hall aligns with our passion to accelerate the use of clean energy technologies that heat and cool buildings in sustainable ways,” said Jason Bingham, president of Trane Technologies' Residential HVAC business. “We have provided them with some of our most efficient heat pump systems available on the market today with the goal of preserving its long-lasting legacy for the next 182 years to come." Mimosa Hall and Gardens serves as a venue for special occasions and private events. The City of Roswell and Friends of Mimosa will continue to raise awareness about energy efficiency and renewable energy for the Roswell historical community.

Mayflex, the distributor of converged IP solutions, is now distributing Secure Logiq, the experts in specialised servers for the IP surveillance market. Secure Logiq workstations and servers are built from the ground up to provide the fastest performance with up to 4000 Mbps, the biggest storage of over 1 petabyte in a single 4U server, the most resilience with up to RAID60 and the best value and specifically designed for the complexities of IP video surveillance. Secure Logiq products  Secure Logiq products are manufactured from the highest quality components and all servers have dual redundant PSUs as standard. They also come with OS and application on 2 × SSD’s in Raid1 and battery-backed RAID as standard with options for RAID5 + Hot Spare, ensuring the very highest resilience. Secure Logiq products are manufactured from the highest quality components and all servers Adam Herring, Security Director at Mayflex, commented "We are delighted to be distributing and working with Secure Logiq. Their products provide the perfect and trusted server solution for our customers. With so many features and benefits, and the fact that they are built in the UK means that the carbon footprint and environmental impact of their servers is kept to a minimum, particularly when compared to many servers that are shipped around the world before getting to the final customer." Inclusion of ‘Logiqal Benchmark’ utility Adam Herring continued, "With the inclusion of their ‘Logiqal Benchmark’ utility, it allows users to create a complete virtual environment replicating their entire IP Surveillance system and providing proof that the server hardware is fit for purpose, something that is unique to Secure Logiq and also contains a ‘camera replicator facility’ saving a considerable amount of set up time, amongst many other benefits. Our customers can check out which server is right for their requirements by using the handy ‘Logiqal Calculator.’" Robin Hughes, Secure Logiq Co-Founder, commented "Having worked with Mayflex in previous roles I’m excited to once again be working with the Mayflex team to distribute the Secure Logiq range. Secure Logiq and Mayflex are both companies that strive for the very best in service and support and putting the customer at the heart of everything that we do, so we are well aligned, and we are very much looking forward to a long and successful partnership."

Open platform video technology software is more than just a product; it's a tool that helps customers achieve their desired business outcomes. Safety, round-the-clock security, and increased operational efficiencies are now the norm due to video technology. Responsible Technology Despite humanity’s impressive technological advances, we also recognise the immense responsibility that comes with technological innovation. It's not enough to focus solely on the positive impact video technology can make, we must also be vigilant in identifying and addressing any potential negative consequences it can have on society and its citizens. This is the role of Responsible Technology. Data privacy We want to use all the good things that technology innovation brings, whether it be video, AI, ML, facial recognition, etc. We want to use all the good things that technology innovation brings, whether it be video, Artificial Intelligence, machine learning, facial recognition, etc. to serve people in societies in a responsible way. That means making sure that we regulate technology in a way that respects human rights and data privacy. Addressing the challenges The challenge is, that rather often technology leaders and policymakers either have conflicting interests or collaborate too late. To be responsible, business leaders must support their societies and policymakers in making regulations in the interest of the common good. At Milestone Systems, we are actively looking at how we develop our software responsibly, how our partners responsibly sell our software, and very importantly, how our customers use our software with a responsible mindset. Ensuring good corporate governance As a long-time partner within the security industry, we’re celebrating our 25th Anniversary this year, we are supporting the regulation of video technology for the good of society. However, it of course needs to strike the fine line between the right legislation and not hindering innovation.  UNGP The UNGP is the most authoritative and widely adopted set of principles for responsible business At Milestone Systems, we want to play an active role in this and that is why we have pledged our support to the UN's Guiding Principles on Business and Human Rights (UNGP). The UNGP is the most authoritative and widely adopted set of principles for responsible business. The principles call on governments and companies to identify, prevent, mitigate, and remedy actual and potential human rights abuses. Since its launch in 2011, the UNGPs have received wide support from states, civil society organisations, and the private sector, making them the key global foundation for business and human rights. Protect, respect, and remedy Through this commitment, we are taking steps to ensure good corporate governance and ethical standards in the development of our technology. We're generating mechanisms to prevent misuse and we are building educational practices internally. Based on the UNGP’s three pillars: protect, respect, and remedy, we are developing a set of Responsible Technology Principles and procedures for the development, selling, and use of our products. Need for video technology regulation In addition, we are currently evaluating all the various technology areas in which our video software can be used, such as with third-party integrations that utilise e.g., facial recognition. We are mapping out the advantages and disadvantages for societies. One key area of concern is how local authorities are mapping and storing data about us as individuals. This is the reason why we're inviting more legislation to regulate video technology rather than less. Engaging With policymakers We are meeting ministers and trade organisations as we believe this needs to be a joint effort where all parties are heard We are proactively reaching out to and connecting with policymakers and other relevant stakeholders to discuss our approach to and take on Responsible Technology and encouraging the political landscape to work with us around regulation and legislation. We are meeting ministers and trade organisations as we believe this needs to be a joint effort where all parties are heard and where we can openly weigh the advantages and the challenges of technology, whether it is video, facial recognition, machine learning, Artificial Intelligence, or other technologies. Striking a balance Implementing Responsible Technology is a journey, not a destination. To give it the focus needed, we have created a dedicated team to implement this initiative at Milestone Systems. At the same time, we are reaching out to the political landscape to discuss how we balance regulation without hindering innovation. Video technology used ethically We are a global company with worldwide operations, and we are having dialogues about how video technology is being used and how we can have meaningful talks about what regulation and legislation should look like. However, we don’t necessarily want to limit access to the technology itself. Facial recognition We encourage the policymakers to engage with us in the industry so that together we can strike the fine line Facial recognition is a great example of this. The EU is considering making live facial recognition illegal. That would be a huge inhibitor of proactive terrorism prevention. For example, if a well-known terrorist is walking down the street and is being mapped out against Interpol’s most wanted list, the authorities should be able to react. However, if a person walking down the street but is not mapped out or does not have any priors then the city should not be allowed to store the data of that individual’s whereabouts at that point in time. This potential legislation is concerning to me as a citizen of Europe. Instead, we encourage the policymakers to engage with us in the industry so that together we can strike the fine line for the better good of all of us. Maintaining high ethical standards We have a firm understanding and expectation that ethical standards are a huge driver in the security business. Citizens are not in favour of technology companies abusing data about them and monetising from things that they have not opted in to do. Soon, I think we will see many more companies and governments leaning toward suppliers that do have a responsible mindset and high ethical standards for partnerships. Ethical practices Our journey toward Responsible Technology is an ongoing process, and we must remain steadfast in our commitment to ethical practices and the protection of human rights. We recognise that the rapidly changing technological landscape continually presents new challenges and opportunities. For this reason, we continuously look into how we can improve, for example, our end user licence agreements to avoid potential human rights abuses. An industry responsibility Security companies must prioritise careful planning and preparation, including developing policies and procedures For Responsible Technology to truly become a reality, compliance with international human rights laws and data privacy regulations is critical. Security companies must prioritise careful planning and preparation, including developing policies and procedures that govern the ethical use of video surveillance systems. The secure and ethical community In today's technology environment where deep integrations, machine learning, and artificial intelligence are becoming the norm, Responsible Technology is more relevant than ever. The security industry has a unique opportunity to set an example for other sectors by promoting a secure and ethical development community that prioritises Responsible Technology, trustworthy data collection, and the protection of human rights. We must all rise to this challenge and embrace our role as ethical leaders for the greater good of both people and societies.

Inadequate security measures on your essential infrastructure can have severe consequences.  Consequences  Consider the rail industry: If a vandal cuts the cables on a vital mechanism that controls train signals, train safety is jeopardised. To avoid train collisions or derailments and thus significant damage to property and potential loss of life, the operating company must shut down the service until the infrastructure is repaired and the network is up and running again. The disruption affects the rail ecosystem itself, but also the people using the trains, the transportation of cargo, and more. The financial cost of repairing the damage, restoring signal functionality, and compensating for delays can be substantial. For another example, consider electrical substations: A fire or targeted attack can damage the system and lead to devastating power outages.     Traditional surveillance limitations  Traditional video surveillance has its limits when it comes to protecting transformer stations Traditional video surveillance has its limits when it comes to protecting transformer stations. The facilities are often located in rural areas, where straying animals or flying leaves trigger false alarms. 3D Surveillance solutions overcome these challenges by volumetrically securing the area and immediately detecting intruders only raising the alarm in the event of a human intruder and even identifying drone attacks.  Protecting critical infrastructure with 3D surveillance  Critical infrastructure must be monitored. It remains at risk if operators do not have systems for monitoring entire areas rather than just the periphery if security personnel has limited information in case of an intrusion and if security response protocols are not automated.  3D Surveillance solutions 3D Surveillance is an important tool for protecting critical infrastructure and ensuring the safety of those who rely on it. Integrating LiDAR technology, 3D Surveillance solutions provide a comprehensive view of the area being monitored with real-time monitoring and response, protecting critical infrastructure from damage and providing a more comprehensive security system. Advanced analytics and artificial intelligence Security personnel can identify and verify threats more easily and track the movements of individuals or vehicles, as well as respond to incidents as they happen. 3D Surveillance systems can be equipped with advanced analytics and artificial intelligence (AI) capabilities to detect patterns and anomalies that may indicate a potential threat. This can help to prevent potential attacks or accidents before they occur, as well as enable more accurate responses to incidents.  Talent challenge  Turning to autonomy by implementing sensor- and software-based solutions requires fewer if any, in-person patrols 3D Surveillance can also help tackle the talent challenge in the industry: Recruiting security professionals involves extensive background checks, and jobs in the industry are notorious for their low salaries, which results in high staff turnover. Turning to autonomy by implementing sensor- and software-based solutions requires fewer if any, in-person patrols and ensure reliable infrastructure protection.   Additional security measures In many countries, more stringent legislation now mandates the implementation of additional security measures to safeguard critical infrastructure, particularly at a country's points of entry, such as airports and harbours. Protecting the perimeter is no longer enough. For instance, airport management must ensure that critical areas, including the space around aircraft and near unauthorised access points, are secure. While multi-layered screening of individuals at the perimeter is a valuable security measure, it must be complemented by smooth and efficient surveillance of the entire area, which can only be achieved through advanced technology.   Different adoption rates 3D Surveillance technology is only beginning to gain traction in most locations, and adoption rates differ significantly from one region to another. For instance, Scandinavia and Eastern Europe have embraced 3D Surveillance to a greater extent than Western Europe. Regions with lower adoption rates will likely catch up as they seek to reinforce the security of their critical infrastructure, especially given the conflict in Eastern Europe.  Vandalism and damage protection 3D Surveillance enhances the security of critical infrastructure, reduces the risk of downtime and loss of revenue 3D Surveillance offers reliable protection against vandalism and damage - major concerns for companies that rely on critical infrastructure. LiDAR-based, software-enhanced 3D Surveillance solutions provide real-time insights and enable automatic processing of the information so that operators can autonomously and quickly detect and respond to potential threats. These solutions are scalable and customisable, allowing companies to adapt their security measures to their unique needs and changing environments. 3D Surveillance enhances the security of critical infrastructure, reduces the risk of downtime and loss of revenue, and ensures compliance with regulatory requirements. Asset management and maintenance planning Beyond its security benefits, 3D Surveillance can help with tasks such as asset management and maintenance planning. It can help identify potential problems or maintenance needs before they become more serious issues by providing a real-time view of the monitored infrastructure. This can help to reduce downtime and keep critical infrastructure running smoothly.  Real-time management  The same technology can also perform volume monitoring tasks and thus facilitate the management of valuable resources such as bulk material, grain, wood chips, or chemicals. By scanning the stock 24/7 and automatically calculating stock volume updating records in real-time, this technology supports lean production systems and automated processing. 

The optical speed lane and turnstile sector of the security market has had a very busy 2017. Growth in commercial construction has provided more opportunity.  Innovations in technology have given speed lane manufacturers an opportunity to deliver a better product. Orion sales increase and company growth Orion Entrance Control, Inc., had a great 2017 as sales increased and our company grew. We attribute our success to the unique approach we have taken since day one: providing customised products that offer customers more than a “one-size-fits-all” solution. We offer the line of turnstiles that you would expect from any reputable manufacturer in the marketplace, but we know that when dealing with lobby security or entrance control, one size definitely does not fit all. By providing various options to supplement our core line, we give our customers a solution that best suits their needs.The ability for security technologies and their manufacturers to work together is becoming increasingly more important to our customers One area that we will continue to build upon in the development of our products is in technology integrations. The ability for security technologies and their manufacturers to work together is becoming increasingly more important to our customers. The manufacturers that can future proof their products to allow the addition of new technologies and to protect a client’s investment from obsolescence will be the big winners in 2018 and beyond. Integration in entrance control Orion ECI’s products are built with technology and designs that have this vision for the future. For example, we work with the leaders in biometrics and Point of Sale (POS) solutions to integrate these systems into our entrance control products. Oftentimes, with just a wave of the hand or the right credential, approved users can enter with no hassle or even ring up a purchase. From a business standpoint, Orion ECI experienced a year of continued process improvement and design in 2017. We reached record sales revenues as we continued to receive orders from our existing enterprise clients and new customers. For 2018, we plan to add personnel in key growth areas. This will include additional inside and outside sales positions and product production and engineering roles.

The cloud is here to stay. Its resilience and ability to connect the world during during the COVID-19 pandemic has proved its worth, even to the uninitiated who have now witnessed first-hand the value of connected systems. Video and access control as a service provides a flexible and fluid security and business solution to meet the demands of a rapidly evolving industry, where the changing threat landscape means investing in the cloud is an investment towards success. This article will look back at our articles in 2020 about the growing popularity of cloud solutions for physical security, with links to the original content. Product offering While most people agree on the definition of “cloud,” there are several points about the terminology that may require clarification. Private cloud or public cloud? VSaaS or unlimited storage for video? Beyond the basics, the terms become foggy, reflecting a variety of notions about how cloud services fit into the broader physical security marketplace. As cloud usage becomes more popular, it’s important that marketers be precise in their terminology, and that integrators and end users be diligent in understanding the specifics of available product offerings. Different meanings “The cloud has many different possible connotations, depending on the context,” says Yu Hao Lin of Rasilient Systems, one of our Expert Roundtable panelists. For example, corporate CIOs will more likely understand the cloud to be a private cloud platform. As such, the public cloud is a ubiquitous term while the private cloud is more specified. Cloud system security Security of cloud systems is an ongoing discussion in the industry, especially how cloud system cybersecurity compares to that of on-premise systems. Our Expert Panel Roundtable weighed in on this question. “While both kinds of security systems serve their purpose, it can be argued that the streamlined updates that are commonplace with cloud-based solutions may put them at more of an advantage when it comes to data security,” says panelist Eric Widlitz of Vanderbilt Industries. “Also, most reputable cloud-based solutions are running in secured data centers by companies such as Google, Microsoft or Amazon, so you also get to take advantage of all the security layers they have protecting your data.” Hybrid cloud video security solution A growing list of cloud players reinforces the importance of the cloud in the future of physical security There are several relatively new companies pushing cloud in a big way. Verkada is fast-growing company currently currently focusing to deliver an all-in-one hybrid cloud video security solution powered by edge processing inside the camera. The growing list of cloud players reinforces the importance of the cloud in the future of physical security. Combining AI and cloud video One company investing in the cloud is Eagle Eye Networks, which has raised $40 million of Series E funding from venture capital firm Accel to finance the realisation of their vision to combine AI and cloud video. The money will allow Eagle Eye to continue its steep growth curve and leverage AI on its true cloud platform to reshape video surveillance. “The investment will make video surveillance smarter and safer for end-users,” says Ken Francis, President. Eagle Eye offers an application programming interface (API) to enable the integration of best-in-breed third-party AI and analytics systems to leverage the video. Eagle Eye is also investing in its own AI development and hiring additional development and customer service personnel. Hirsch Velocity Cirrus and MobilisID Identiv introduced the Hirsch Velocity Cirrus cloud-based Access Control as a Service (ACaaS) solution and MobilisID smart mobile physical access control solution. Hirsch Velocity Cirrus is an optimal solution for both end-users and integrators, with lower upfront costs, reduced maintenance, enhanced portability, and the future-proof assurance of automatic security updates and feature sets.  MobilisID is a smart mobile physical access control solution that uses Bluetooth and capacitive technologies to allow frictionless access to a controlled environment without the need to present a credential. Advantages and disadvantages Advantages of cloud-based physical security technologies are many, when supporting staff  The advantages of cloud-based physical security technologies are many, and have wide-ranging applications for all areas of the transport sector; across stations, transport hubs and vehicles. When used to support staff and complement existing processes, such systems can prove invaluable for transport professionals in helping to create a safer working environment, promoting confidence among personnel and passengers, and assuring passengers who are fearful about the current pandemic that all possible precautions are being taken during their journey. 5G supporting cloud-based applications 5G is the first communication environment that is cloud-native. As such, such, 5G networks will support cloud-based applications in a way that 4G, 3G and 2G can’t support. For instance, sensors (e.g. in a manufacturing plant) often have small internal storage and rely on synced devices (e.g. gateways) to interact with the cloud. Soon, these sensors will be able to work more efficiently, interacting with the cloud via the ultra-low latency and the edge computing capabilities supported by 5G networks. Increasing use of IoT Unlike current IoT services that make performance trade-offs to get the best from these existing wireless technologies, 5G networks will be designed to bring the high levels of performance needed for the increasing use of IoT. It will enable a perceived fully ubiquitous connected world, with the boosted capacity offered by 5G networks transferring exponentially more data at a much quicker rate.

HID, the worldwide pioneer in trusted identity solutions, announces that Royal Jersey Laundry has introduced a new tracking feature of HID’s linen management platform at each of its 5-star hotel customer sites to guarantee that drivers drop off and collect precise linen stock and that costly errors are avoided. Linen tracking This new feature replaces a paper-based system used by drivers for the management of cages filled with clean/soiled linen delivered/collected at customer sites. It provides detailed end-to-end tracking of linen cages across multiple customer locations throughout the whole cycle of washing, packing, delivery, and collection, a complex process given that 550,000 pieces are laundered each week for numerous clients. Royal Jersey Laundry Royal Jersey Laundry works with most five-star hotels in London including The Dorchester, The Carlton Tower Jumerah Founded in 1915, Royal Jersey Laundry is one of the few cleaners servicing the luxury hotel sector. Based in a 25,000 square-foot purpose-built facility in Dagenham, rebuilt in 2021 for £15 million after a fire, it works with most five-star hotels in London including The Dorchester, The Carlton Tower Jumerah, The Peninsula London, and The Ritz. Need for constant communication Supporting the five-star segment is demanding given the constant communication required between the hotel and laundry, exacting standards, and the quantity and range of items to be laundered. This includes duvets, sheets, towels, and bath robes along with smaller items such as foot mats, drink coasters, shaving towels, and dry cleaning for guests themselves. Royal Jersey Laundry operates 24/7, employs 150 staff members, and washes 40 tons of linen per day.  Maintaining laundering schedule Five-star hotels prefer to use linen they own with five sets kept of everything, allowing them to maintain a schedule  In contrast with budget and mid-level hotels, five-star hotels prefer to use linen they own with five sets kept of everything, allowing them to maintain a rigorous laundering schedule and ensure guests always receive fresh, cleaned linens. “An average 300-bed hotel will have around 30,000 items of linen which will cost around £250,000,” says James Lincoln, Royal Jersey Laundry’s managing director. “The volume of linen is so high and it’s always moving such that accurate inventory control was a major challenge verging on the impossible.” HID cloud-based RFID linen management system Before the HID cloud-based RFID linen management system, everything was done manually. Laundry staff would check items off ironing/folding machines, a wholly error-prone process, and log the quantities on pieces of paper. The operational overhead for the laundry was exacerbated as the various linen items from the different hotels had to be kept separate, too. “Linen is everywhere: on beds, in cupboards, in transit, and at the laundry, yet no one had full insight into stock levels and, when things went missing which often happened, typically we’d get blamed,” says Lincoln. Real-time linen inventory management LinTRAK tags are sewn into linen items by laundry staff or linen manufacturers during the production process To address these problems, Royal Jersey Laundry installed a real-time linen inventory management system from HID combining LinTRAK® RFID tags, a full set of RFID equipment including table-top and conveyor-belt scanners, one RFID portal and one cabin scanning unit, and cloud-based Acuity software.  The discrete LinTRAK tags are sewn into linen items by laundry staff or linen manufacturers during the production process. Some hotels also use LinTRAK tags to manage staff uniforms and restaurant linens such as napkins and tablecloths. HID LinTRAK textile tags Around 40% of Royal Jersey Laundry hotel customers have transitioned to the HID linen management solution and connect via Acuity’s web portal. Once cleaned, the linen is packed into cages, and scanned in seconds through HID’s RFID cabin station. Items are automatically counted, with delivery notes generated including billing information. HID’s Acuity software integrates with the laundry’s Sage accounting software to generate invoices. Benefits of textile tags The implementation of HID LinTRAK textile tags, RFID stations, and the Acuity software platform has radically changed how Royal Jersey Laundry operates, delivering a range of benefits: Fast Return on Investment: Since the installation of the HID equipment in 2019, the system has already paid for itself given the efficiency and productivity gains. Better use of people resources: Laundry and housekeeping staff no longer waste time on dull and resource-intensive activities like manually counting linen. They have been redeployed to more productive work, generating 10-20% savings in labor costs. Better visibility of stock levels: As hotels know exactly the location and quantity of linen, they are better able to cater to peak demand, reducing linen expenditures by up to 30%. Improved responsiveness and customer satisfaction: Access to in-depth data generated by the Acuity platform means the laundry can quickly answer customer queries. “We give hotels complete transparency about where their linen is in the cleaning and delivery cycle. There are just no grey areas anymore,” says Lincoln. Increased security of expensive linen assets: While theft of linen at five-star hotels is rare, it does happen. RFID tagging enables better monitoring of expensive bedding and towel investments. Enhanced reliability and productivity: Operations are more efficient as RFID-enabled items can never be lost or misplaced. Furthermore, digital scanning results in faster processing of items. “We’re effectively two businesses: the laundry itself and a logistics operation. We run a mixed fleet of lorries and electric vans which nip in and out of London three times a day picking up and delivering garments for hotel customers using us for guest work,” adds Lincoln.

Athena Security’s Concealed Weapons Detection System was selected by Champions Club Texas to protect patrons, members and staff at a first-of-its-kind hospitality destination in Houston that features a full-service hotel, lounge and bar with Southern-inspired cuisine and private-membership poker. Located in Houston’s expanding Westchase community, Champions Club Texas is celebrating its grand opening as a destination offering something for everyone, from business travellers seeking comfortable accommodations with well-appointed amenities to locals looking for a unique night out. Weapons detection system Athena's Concealed Weapons Detection System (WDS)/Walk Through Metal Detector is engineered to detect a wide range of mass casualty threats like handguns, shotguns, and rifles without requiring individuals to stop as they pass through the detector. There is no need to have individuals remove phones, wallets, or other extraneous items from their pockets due to the proprietary multiple-sensor detection method. The system adheres to Federal Standards while allowing both auditory and visual alert options, as seen in the best practices of Homeland Security for WDS. The concealed weapons detection system is designed to scan walking at an average speed of one person per second. Unintimidating approach Athena Security is a solution that detects weapons upon entry and is one of the many layers of security “At Champions we are raising the bar in hospitality and gaming, and that includes ensuring the most comfortable and safe atmosphere for our valued customers,” said Trent Touchstone, Director of Security, Champions Club Texas. “Athena Security is a solution that detects weapons upon entry and is one of the many layers of security protocols in place at Champions that improves operational efficiency of our security team as a workforce multiplier.” Athena Security’s low profile, unintimidating approach is a welcome differentiator from historic metal detector tech by eliminating the need to check cell phones and keys, allowing for a better flow into the venue. Modest-full time security team Advanced analytics and management protocols allow for deep visibility and flexibility to maintain staffing levels providing the highest level of safety. Touchstone, a 28-year veteran of the United States Marshals Service Chief with a long history of threat analysis, notes that given the hotel and membership club will require 24/7 attention with a modest-full time security team, he appreciates Athena Security’s ability to provide a feature-rich entryway security experience with the ability to automate and accomplish so much remotely.

Hotel Flint in Dornbirn, Austria, is a new hotel that combines the best of contemporary and traditional hospitality. An intelligent access solution In renovating the 19th-century Villa Weiss, and extending it with a 21st-century structure, developers sought an intelligent access solution that would both look good and help hotel staff manage the site and provide guest services more effectively. They also needed flexible system administration to keep them in control even remotely which would future-proof door security and services at this landmark hotel. The Flint chose ASSA ABLOY's TESA  These electronic door devices help Flint to offer their guests an up-to-date hotel experience Wireless Online access management system with 80 i-minimal electromechanical door locks, wall readers, and fire-certified i-max locks. This complete, future-proof technology solution is equally suited to a historic building as to a contemporary structure. These electronic door devices help Flint to offer their guests an up-to-date hotel experience, including self-service check-in and accessing their rooms by smartphone.  TESA i-minimal lock's features ASSA ABLOY’s TESA i-minimal lock: low-profile aesthetics meets robust security The Flint’s guest rooms, spa, and other interior doors are secured with i-minimal Wireless mortise locks. The i-minimal is a robust, battery-powered electromechanical door lock that works almost completely out of sight. This minimalist aesthetic footprint works subtly within both traditional and modern interiors. Alongside i-minimal, wall readers for the entrance and panic doors, and the i-max lock for fire-certified doors, were also installed. An i-minimal’s electronics and mechanical components are embedded within the door leaf, so only the reader module on one side, and a privacy button on the other, are visible. It accommodates multiple DIN handle designs to blend with every interior.  Design and online capabilities i-minimal help streamline hotel management tasks: lock sensors, alert staff, if a door is left open “The major advantages of the TESA access solution are its design and online capabilities,” says Ing. Koch Wolfgang, Managing Director of Schlüssel Koch, the hotel security specialist. “We are already prepared for the future.”  The i-minimal helps streamline hotel management tasks: lock sensors alert staff if a door is left open, for example. From the TESA Wireless Online interface, they can remotely unlock a room. System management software “Reception can directly communicate with the door, receiving feedback such as whether the guest is in their room or prefers not to be disturbed,” he adds. “Battery status notifications are transmitted directly to the technical team, so we can be proactive.” System management software integrates with the hotel’s self-service kiosks: guests will check in from home, enter the hotel with a PIN, and receive their keycard at the kiosk.

Eager tourists have flocked into Japan after borders were reopened for international tourism in September 2022, and the visa-free entry programme was reinstated in October 2022. According to statistics released by the Japan National Tourism Organization (JNTO), Japan welcomed close to a million international tourists in November 2022.  Although local shopping centres, hotels, and restaurants celebrate the recovery of tourism, the pandemic has prompted a heightened sense of awareness among tourists towards crowded areas, introducing new challenges despite rising business opportunities. The challenge Crowd control is a crucial challenge for Japanese businesses catering to tourists, especially those in Tokyo, the capital city of Japan and a hotspot for tourism. In particular, Karuizawa Prince Shopping Plaza, located just on the outskirts of Tokyo City, caters to a seemingly endless stream of foreign snow-seekers and summer escapists. The shopping mall has naturally developed into a robust tourist hub complete with restaurants, cafes, and restrooms. To prevent the over-concentration of people in specific areas, the ability to monitor crowds in real-time and notify tourists of congestion is vital for enhancing the consumer experience. Need of technical solution The hotel was outfitted with a manual counting system to control the number of visitors at any given time At the same time, a hotel located in the southern onsen village of Yamanashi Prefecture faced a similar challenge. In response, the hotel was outfitted with a manual counting system to control the number of visitors in the hotel at any given time. This system was costly and prone to error, directly affecting customer satisfaction. A technical solution was urgently needed to resolve the hotel’s crowding problem. The solution SC8131 Stereo Counting Network Cameras VIVOTEK devised a comprehensive solution to meet the surveillance requirements of various commercial establishments in Japan. A total of 200 SC8131 Stereo Counting Network Cameras were installed in restaurants, hotels, and other key tourist locations. The SC8131 camera features VIVOTEK's 3D Depth Technology, providing real-time counting and tracking capabilities with an accuracy of over 98%. The data collected by the cameras within the shopping mall were then relayed to the host system and projected onto the digital signages on each floor, providing insightful information about nearby sightseeing locations and restaurants to tourists in real time, thereby greatly enhancing consumer satisfaction. Management efficiency In the onsen hotel, the SC8131 Stereo Counting Network Cameras were installed at the reception desk, in restaurants, and at the access points of recreational areas and public baths. Guests can then use their smartphones to scan a QR code in their rooms to receive crowd data in real-time, cutting physical inquiries by 70% and significantly improving management efficiency. To eliminate the controversy around installing cameras in public baths, the VIVOTEK SC8131 is capable of maintaining the counter without recording passersby. This functionality ensures tourists' privacy. Results and customer feedback The solution at the onsen village hotel allows the vendor to keep track of foot traffic in various facilities With the system installed within the Karuizawa Prince Shopping Plaza, visitors can gain a clear overview of the crowding situations in different areas directly from the digital signages, allowing them to avoid crowded areas. The quality of the system components also translates to minimal downtime. The solution at the onsen village hotel allows the vendor to keep track of foot traffic in various facilities and maintain service quality. For managers, investments in these solutions are beneficial as they will greatly cut labour costs down the line. Furthermore, the simplistic and beautifully designed cameras integrate seamlessly into the building environments, going up and beyond the expectations of the Japanese customer in terms of functionality and aesthetics. The solutions are also backed by VIVOTEK's Japan Field Office, which is on standby to provide immediate support. AIoT and system integration VIVOTEK, a pioneer in commercial IP surveillance solutions, had the privilege of partnering with VACAN, winner of the J-Startup in 2019, to upgrade a range of commercial facilities. VACAN specialises in AIoT and system integration. With its contribution, VIVOTEK delivered a comprehensive vCore-integrated surveillance solution that could convert detection data into visual messages for smartphones and digital signages, greatly enhancing notification efficiency. Next-generation AI People Counting SC9133-RTL AI AI people counting cameras for flexible mounting height and scenarios AI people counting accuracy: up to 99%. Deep learning AI classification capability. Fisheye camera with extended field of view allowing for better coverage. Wide dynamic range for challenging lighting. Flexible mounting height of 1.9 to 10 m. Stitching up to 7 cams. Main benefits 99% Accuracy. Larger FOV. Bigger detection zone. Flexible Mounting Height 1.9-10m.

Interface Systems, a globally renowned managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises, has announced that The Old Spaghetti Factory (OSF), a family-owned and operated restaurant chain with over 40 locations across 13 states, has chosen Interface’s suite of managed services to transform its network, voice and security infrastructure. Network upgrade The OSF IT team wanted to standardise network equipment across all their locations to increase efficiencies and reduce downtime. Since implementing Interface’s restaurant-network-in-a-box, which guarantees 99% uptime and includes 4G wireless WAN failover, OSF has experienced significantly better network uptime resulting in improved employee productivity, and better guest experience. “Interface’s restaurant-network-in-a-box has allowed us to upgrade to a high-speed, secure network at all our locations and reduced the need for our employees to spend time troubleshooting network issues,” explains Travis Crownover, Director of IT at The Old Spaghetti Factory (OSF). The Old Spaghetti Factory enhances physical security To improve security, Interface Systems deployed a managed alarm solution The Old Spaghetti Factory’s legacy alarm systems were complex to manage and maintain. To improve security, Interface Systems deployed a managed alarm solution. The new solution includes a mobile application that enables OSF employees to arm or disarm alarm systems via smartphones, and easily manage alarm systems at any location they are deployed to without additional training. Managed alarm solution The managed alarm solution has streamlined security operations and reduced operating costs. “By making the switch to Interface for intrusion monitoring, we realised a cost savings of at least 30%,” said Travis Crownover, adding “Our restaurants rely on our IT department and Interface has really helped us take a lot of the workload off of our own IT team.” Interface’s business VoIP solution deployed The Old Spaghetti Factory’s aging phone systems made operations difficult due to poor call quality and a lack of flexibility, when systems failed. OSF chose to replace their phone system with Interface’s business VoIP solution. “Interface’s phone system gives us improved call quality and the auto-attendant feature allows us to handle customer calls at scale,” adds Travis Crownover.

The Piazza Lucio Dalla in the Comune di Bologna is a covered square of 5,882 square metres that has recently been restored and inaugurated in Summer 2022. Named after Bolognese singer-songwriter, musician and actor - Lucio Dalla, the space will become the new 'Piazza Grande' for Bologna, according to Matteo Lepore, Mayor of Bologna. The square hosts a range of events and entertainment for people of all ages, including concerts, theatre performances, street food and children’s workshops. The new space is also a meeting point that can be used in all weathers thanks to the canopy designed by Architect - Renato Bernardi in the 1950s. Durable security system As part of the restoration, the city authorities realised the need for a video surveillance system that could monitor the square in all conditions, morning and night. Wisenet Q Series PTZ cameras were chosen due to their reputation for durability and robustness, the image quality delivered and the complete integration with the monitoring system already in use in the control rooms. The cameras are installed across the square, with pan, tilt and zoom cameras chosen to move easily across the square when investigating an event or tracking a person of interest. The cameras provide up to 23x optical zoom, with IR LED to monitor images clearly in low light conditions. They can identify objects up to 100 metres away in Full HR resolution. Intelligence built-in The cameras come with built-in analytics, including motion detection The cameras also come with built-in analytics, including motion detection, directional detection, virtual line, enter/exit and tampering, to allow more accurate control by the authorities and the operators. The system integrates with Genetec Security Center Video Analysis and video feeds are monitored by the local police operational centre. Future innovation Comune di Bologna is currently undergoing a digital transformation as part of the local Digital Agenda. “It was important that we implemented the right technology as part of the restoration of Piazza Lucio Dall. The Wisenet cameras play an important role in keeping people using the busy piazza safe and secure, but also integrate with other systems, including Genetec’s, to improve collaboration across departments and agencies,” explains Ing. Alberto Nuzzo, Head of Office 'Digital Infrastructure' presso Comune di Bologna Ing. Alberto Nuzzo adds, “It also gives us greater options for exploring future integrations - as the Settore innovazione digitale e dati initiative includes IoT and 5G technologies."

As physical security technologies become more complex, it is incumbent on the dealer/integrator to have the skills and expertise needed to ensure that a system operates smoothly. The value of integrators increasingly rests on the skill sets they bring to bear when installing a system. If the skills are missing, there is a problem. We asked this week’s Expert Panel Roundtable: What missing skills among security integrators can cause problems for customers? 

The role of the integrator/installer in the physical security marketplace is shifting as technologies evolve and applications expand. Integrators are being faced with a need to augment their expertise both in a wider range of systems and deeper into the specifics of each increasingly complex technology. At the end of the day, it falls to the integrator/installer to ensure a system performs as promised, however much a consultant or even a manufacturer might be involved in the process. We asked this week’s Expert Panel Roundtable: How is the role of the security installer/integrator changing?

Meeting a customer’s expectations is a key component of success for any business, including the physical security market. However, understanding customers’ expectations is a big challenge, which is made even more difficult because those expectations are a moving target. We asked this week’s Expert Panel Roundtable: How are customer expectations changing in the physical security market? Their wide-ranging answers highlight elements from technology expectations to adaptability to change.