Covert Surveillance

RapidSOS, the intelligent safety company, announced enhancements to its platform in early 2025 to simplify workflows for 911 telecommunicators by further unifying emergency intelligence for one AI-powered, interoperable, end-to-end platform.  Amid a growing 911 staffing shortage, with an 82 percent of 911 centres reporting they’re critically understaffed, RapidSOS enables telecommunicators to work seamlessly in one system with streamlined communication, bridging the gap between 911 and their community with data to improve safety. Interoperable platform “911 does incredible, heroic work every day despite increased call volumes, less staff, and disparate systems,” said Michael Martin, CEO of RapidSOS. “For the past ten years, 911 has shaped and guided everything that we do. We are excited to see the power of HARMONY to help consolidate tools and workflows into one platform interoperable with nearly every major public safety software system.” Connecting critical emergency data to 911 For years, RapidSOS has delivered critical emergency data from millions of connected devices to 911. The 2025 updates to RapidSOS UNITE build on this foundation, expanding the range of connected sources, including schools, enterprises, vehicles, and IoT devices. These connections provide 911 with instant access to vital caller data in over 170M emergencies annually, including: Caller location, emergency contacts, and health profile. 11,000 connected schools. Tens of millions of connected vehicles, trains, and trucks. Streaming video from mobile phones and connected security cameras. Uniting call intelligence with AI for all calls RapidSOS is redefining how telecommunicators process emergency calls by integrating AI-powered tools While callers only see the emergency at hand, 911 telecommunicators race against time, navigating multiple systems across six screens and two computers, managing countless passwords to handle routine calls. In moments where seconds separate life from death, this technological maze can cost precious time. RapidSOS is redefining how telecommunicators process emergency calls by integrating AI-powered tools into its platform. RapidSOS UNITE RapidSOS UNITE consolidates emergency intelligence so the telecommunicator can view all call data in one convenient pane. From within RapidSOS UNITE, a telecommunicator can access: Unified tools for voice, text, and video communication: With the added layer of RapidSOS AI, HARMONY, 911 calls are transcribed and translated in real-time, allowing an English-speaking telecommunicator to handle calls regardless of language and bridge language divides to accelerate emergency response. These enhancements – set alongside tools for communication by text and video and data from connected devices – ensure telecommunicators can access and act on the rich context contained within every call. Expanded SOP Integration: HARMONY can be trained on an ECC’s Standard Operating Procedures, so it automatically surfaces relevant guides during calls, ensuring telecommunicators have the tools and information they need for rapid, confident decision-making. Automation for Non-Emergency Calls: In August 2024, RapidSOS launched Alarm Call Automation, using HARMONY to automate and process alarm calls from monitoring companies. HARMONY’s expanded capability will cover all non-emergency calls, allowing telecommunicators to focus on emergencies requiring human intelligence and empathy. Focus on high-response incidents “Each day, 911 telecommunicators are inundated with calls that are not emergencies and spend time answering calls about trash pickup, water main breaks, or street light outages. This is not where their time or attention is needed,” said Karin Marquez, Chief Public Safety Brand Officer at RapidSOS. “HARMONY cuts through all of the noise and allows the telecommunicators to focus on the incidents that require their highly trained skillset and human connection.” Broadly sharing intelligence RapidSOS is advancing interoperability by making it easier for agencies to share critical intelligence RapidSOS UNITE also enables 911 to share information beyond jurisdictional boundaries. Already connected to 1M field responders and via 1,300 CAD integrations, RapidSOS is advancing interoperability by making it easier for agencies to share critical intelligence with neighboring jurisdictions and field responders. Building upon the Agency Share and Chat feature, agencies with computer-aided dispatch information (CAD) integrated into RapidSOS UNITE can share that information with neighboring 911 centres for mutual aid, creating interoperability across disparate CAD systems. Improving coordination and response times “Telecommunicators already rely on RapidSOS UNITE every day to simplify their work. Incorporating CAD data sharing makes it easier than ever for agencies to achieve interoperability, improving coordination and response times when every second counts,” said Marquez. RapidSOS is a trusted public safety company with over 10 years of experience and a quarter billion invested in research and development to deliver critical contextual emergency intelligence to 911 from the devices consumers use daily. RapidSOS covers 99.7 percent of the U.S. population and six other countries. On Dec. 10, 2024, RapidSOS is hosting the UNITE: SPECIAL EVENT to share these new features in detail with 911.

Matrix successfully participated in the prestigious Infinity 3.0 Expo 2024, held from December 6th to 8th at the SIECC, Sarsana, Surat. This premier event brought together architects, interior designers, and construction professionals, offering Matrix an ideal platform to demonstrate its next-generation solutions tailored to meet the unique needs of the construction and real estate sector.  Comprehensive portfolio Throughout the event, Matrix showcased its comprehensive portfolio of IP Video Surveillance, Access Control, Time-Attendance, and Telecom Solutions. These solutions are designed to seamlessly integrate with smart building ecosystems while addressing modern architectural aesthetics and operational requirements.  Event highlights  Redefining Surveillance with Intelligence  Live demonstrations revealed how centralised monitoring tools could simplify oversight for multi-building projects Matrix's IP Video Surveillance solutions left a lasting impact on attendees, particularly for their ability to enhance both safety and operational efficiency. Live demonstrations revealed how centralised monitoring tools could simplify oversight for multi-building projects.  24/7 high-resolution monitoring The audience particularly admired features like perimeter intrusion detection and hazard alerts, which many felt could set new benchmarks for security measures in the construction industry. Attendees from large construction firms acknowledged the importance of 24/7 high-resolution monitoring, noting its potential to protect both workers and expensive equipment on-site.  Sleek solutions with Access Control and Time-Attendance  The sleek designs and advanced features of Matrix's Access Control and Time-Attendance systems received enthusiastic feedback, especially from architects looking to marry aesthetics with cutting-edge technology. The face recognition terminals were a standout, drawing praise for their modern look and seamless integration into architectural layouts.  Multi-site management and features Visitor management could simplify operations for large projects while aligning with smart building automation standards A senior interior designer remarked, "These systems not only enhance functionality but also contribute to the sophistication of a space." Visitors were also keen to explore how multi-site management and features like visitor management could simplify operations for large projects while aligning with smart building automation standards.  Seamless Communication for Modern Projects  Matrix’s enterprise-grade Telecom solutions, with their versatility and scalability, resonated deeply with attendees seeking reliable communication tools for large-scale projects.  Attendees were particularly intrigued by the hybrid and IP-PBX systems that support up to 5,000 users, appreciating their ability to scale effortlessly with project needs.  VoIP, 4G LTE gateways The demonstration of connectivity options, from VoIP to 4G LTE gateways, highlighted the adaptability of these solutions in dynamic construction environments. Several construction consultants emphasised that these solutions could revolutionise communication across multiple stakeholders in complex projects.  Why does Matrix stand out in the construction sector? Advanced analytics integrated into Matrix's systems, particularly features that ensure worker protection During the Infinity 3.0 Expo 2024, visitors expressed their appreciation for Matrix’s innovative approach to addressing the construction sector's unique challenges. Attendees highlighted the scalability and future-ready nature of Matrix’s solutions, which they found ideal for managing large-scale, multi-site projects. Many were impressed by the advanced analytics integrated into Matrix's systems, particularly features that ensure worker protection and streamline operational efficiency.  Made-in-India products The reliability of Matrix’s globally certified, Made-in-India products stood out as a key strength, offering both quality and compliance with international standards. Additionally, the aesthetic design of Matrix’s solutions resonated strongly with architects and designers, who praised their seamless integration into modern architectural styles.  A successful engagement with industry pioneers  Matrix’s booth at Infinity 3.0 Expo 2024 witnessed strong footfall and engaging interactions with architects, consultants, and other stakeholders. Live demonstrations provided attendees with hands-on experience of Matrix’s innovative solutions, fostering meaningful collaborations and new opportunities.

ISS (Intelligent Security Systems), a provider of video intelligence and data awareness solutions, announced that security industry veterans Russell Compton and Brian Friedman have joined the company as its new Director of Strategic Partnerships and Regional Sales Director for the Western U.S. respectively. Russell Compton Compton, who most recently served as Director of Strategic Sales and Partner Management for Identity Access Management at HID Global, will spearhead the company’s strategy relative to building a robust network of distribution and integration partners across the nation to make the ISS portfolio of video intelligence solutions available to the broader security market. Before HID, Compton served in several prominent roles throughout the security and technology industries, including Vice President of Sales at identity management firm Intellisoft as well as Product Market Manager for the ThinkPad computer line at Lenovo during a more than eight-year tenure at the laptop maker. AI-driven solutions "I joined ISS because I wanted to be part of a company at the forefront of innovation, developing AI-driven solutions that empower our partners with cutting-edge technology,” said Compton. “It’s exciting to contribute to advancements that solve real-world challenges and make a meaningful impact." Brian Friedman Before i-PRO, Friedman also served in lead sales roles for several other video surveillance manufacturers Friedman, who joins ISS following a six-year stint as District Sales Manager for the West at i-PRO Americas (formerly Panasonic), will be responsible for driving sales and business development efforts for ISS throughout the western U.S. Before i-PRO, Friedman also served in lead sales roles for several other video surveillance manufacturers, including Avigilon, BriefCam, and Vicon. Highest security levels “I joined ISS because of its innovative mission – to lead the way in tailored AI-driven security solutions,” said Friedman. “ISS leverages advanced technologies that not only react to events but also proactively adapt to the environment, providing the best possible security for the client. With the power to anticipate risks and streamline operations, ISS can deliver the highest level of security in the face of any challenge.” Strategic partnerships “As our North American growth continues, the needs of our clients and partners are changing and we want to be able to deliver on their most important needs,” added Matt Powell, Managing Director for North America at ISS.  "Our strategic partnerships are exceedingly more critical to our success and having a colleague who has experience in navigating these relationships is key." Video intelligence solutions “Our regional strategy of bringing global experience to the local level means having colleagues that people in the region know and trust. This evolution of our team, having experienced pioneers like Russ and Brian executing the ISS vision, will take us into the future of bringing our video intelligence solutions to the market at a time when it’s needed most.” A graduate of Clemson University, Compton currently resides in Raleigh, N.C. Originally from Connecticut and a graduate of Sacred Heart University, Friedman is a resident of Murrieta, California.

Brady Corporation offers a new, more cost-efficient solution to quickly detect unstable Li-ion batteries in storage. Able to automatically measure 0,5°C temperature differences per second, the solution provides the accuracy and speed needed to isolate unstable batteries before they become a safety risk. Brady’s new battery temperature monitoring solution involves three components: self-adhesive battery-free UHF RFID labels with embedded temperature sensors, RFID readers with up to 16 antennas, and a customisable RFID software platform. RFID software platform RFID antennas and readers automatically power all labels and sensors in range to pile temperature readings The self-adhesive UHF RFID-embedded labels can be applied inside battery cell boxes for fast temperature change detection. Alternatively, every battery cell can be labelled with Brady’s on-metal, printable UHF RFID labels to enable more elaborate advantages in Li-ion battery supply chains. Every second, the RFID antennas and readers automatically power all labels and sensors in range to collect temperature readings with 0.5°C accuracy. Every temperature reading, and matching battery storage location, is collected by the RFID software platform. When customisable temperature thresholds are reached, the software platform triggers third-party devices via standard API. Brady’s software platform API With almost continuous, automated and accurate temperature monitoring, warehouse stakeholders can receive early warnings via sms, email or even racking warning lights.  They can be guided in time to specific warehouse locations for unstable Li-ion battery isolation. Alternatively, Brady’s software platform API can also trigger an autonomous vehicle to automatically remove an unstable battery. RFID tags or IR cameras Battery-free UHF RFID labels with embedded sensors are a more cost-effective battery temperature monitoring solution than powered RFID tags or IR cameras. UHF RFID labels and their temperature sensors receive power wirelessly from RFID antennas and readers in range. They are available at significantly lower costs - up to five times less than battery-powered RFID tags-and do not require maintenance. Temperature monitoring solution Brady connects up to 16 antennas to a single RFID reader that provides high accuracy and high-speed The number of RFID readers needed to completely cover storage locations in a warehouse heavily depends on warehouse setup, racking height and storage volume per racking compartment. Brady can connect up to 16 antennas to a single RFID reader that provides high accuracy, high-speed temperature monitoring for all storage locations in 12-metre-wide and 4-metre high racking. The automated, and almost continuous, nature of the temperature monitoring solution enables Li-ion battery manufacturers and logistics companies to significantly increase safety and reduce risk at advantageous costs. Brady’s RFID readers By adding an RFID reader gate at designated warehouse exits, Brady’s solution can also enable automated, real-time warehouse inventories. RFID labelled items are read by Brady’s RFID readers the moment their label enters reader range. When they pass through a designated RFID reader gate, these items can easily be subtracted from the inventory by the RFID software platform. When used in this way, the solution can provide cost-effective battery track & trace inside the warehouse from entry to exit, complete with battery cell box or battery cell temperature fluctuation in between.

FLIR, a Teledyne Technologies company, introduced the FLIR Scout Pro, a next-generation thermal monocular designed to meet the rigorous demands of law enforcement and public safety professionals.  Building on a legacy of reliable FLIR thermal monoculars, the Scout Pro offers exceptional situation awareness with its 32-degree field of view, allowing users to detect humans up to 500 metres (1,640 feet) away while maintaining a broad visual perspective. This balance of wide coverage and practical detection range provides the critical information and intelligence needed to patrol areas safely or to locate missing or injured people quickly. FLIR Scout Pro pairs The new Scout Pro monocular enables users to efficiently survey vast areas without losing time Developed in partnership with law enforcement and public safety professionals, the FLIR Scout Pro pairs its wide field of view with a 640 × 480 thermal resolution, providing clear, high-quality imaging. The handheld infrared monocular offers two-, four-, six-, and eight-times zoom to magnify and obtain a closer image. Perfect for both urban and rural environments, including open spaces for tracking moving targets, the new Scout Pro monocular enables users to efficiently survey vast areas without losing time or focus on observed objects or people. Benefits of next-generation Scout Pro “Thermal visibility is playing a much greater role in officer safety and life-saving activities,” said Peter Dekkers, Director of Business Development, First Responder Solutions at FLIR. “To this end, law enforcement and public safety professionals demand quality, reliable, simple-to-use thermal imaging tools when seconds matter. This next-generation Scout Pro enables professionals to see more clearly in dark and low-visibility conditions. It provides first responders, law enforcement, and search and rescue professionals the ability to focus on the task at hand while improving overall decision support.” Scout Pro mobile app Scout Pro introduces a redesigned user interface that improves upon previous generations of FLIR The Scout Pro introduces a redesigned user interface that improves upon previous generations of FLIR monoculars. By eliminating overlaid menus and settings, it ensures a continuous, unobstructed view of the target. Paired with the Scout Pro mobile app, it offers wireless remote observation and surveillance, enabling teams to collaborate in real time through live video streaming, instant media sharing, and seamless content transfers, all from a single app. Challenging in weather conditions Built to operate in the toughest conditions, the compact, rugged, and water-resistant IP67-rated Scout Pro is durable enough to withstand a 2 metre (6.5 feet) drop and use in challenging weather conditions. Featuring an integrated battery that delivers over six hours of continuous use, the Scout Pro is available with an optional charging dock. The monocular can also be mounted on a tripod or placed on a flat surface during extended use. The Scout Pro includes a two-year warranty with an additional complimentary three years offered upon registration and is available now for pre-order at the website. FLIR will premiere the new Scout Pro at SHOT Show 2025 in Las Vegas from January 21–24.

Matrix concluded a remarkable showcase at Inno Rail 2024, held from November 28 to 30 at the RDSO Stadium Ground in Lucknow. At Booth No. 81, Matrix captivated attendees with its trailblazing security and communication solutions, specifically designed for railway and transportation sectors. Meeting stringent cybersecurity standards Visitors experienced Matrix’s RDSO 6.0-compliant network cameras, a first for India, which meet the stringent cybersecurity standards of Indian Railways. These STQC-certified cameras uphold OWASP ASVS 4.0 L2 standards, ensuring unmatched data protection for sensitive passenger information, a key attraction for railway decision-makers. How to ensure reliability? Matrix’s 4-Channel NVRs, with compact, fanless designs, proved how to ensure reliability  Matrix's EN50155-certified and now EN45545-2-certified Ruggedised IP Cameras, engineered for harsh railway and roadway environments, drew significant attention. With features like anti-vibration, shock resistance, and low-light image clarity, these cameras impressed stakeholders seeking dynamic surveillance solutions.  Additionally, Matrix’s 4-Channel NVRs, with compact, fanless designs and up to 10TB storage, demonstrated how to ensure reliability and longevity in critical railway applications. Cyber-secure video management for railways Matrix showcased its STQC-certified cyber-secure Video Management Software (VMS), which addresses railway-specific operational challenges. Attendees were particularly interested in its ability to protect data from OWASP Top 10 security risks, providing centralised control for seamless video surveillance across stations, depots, and control rooms. Solutions for railway infrastructure Keys are tailored to meet the needs of railway infrastructure, ensuring streamlined access Railway professionals appreciated Matrix’s COSEC ARGO FACE, a face recognition-based access control system, and COSEC VEGA, an AADHAAR-enabled biometric attendance solution.  Designed to enhance both security and operational efficiency, these solutions are tailored to meet the unique needs of railway infrastructure, ensuring streamlined access and personnel management. Telecom solutions for railway communication Matrix’s telecom offerings, including IP-PBX systems and Unified Communication servers, showcased resilient communication networks essential for efficient railway operations.  Visitors were impressed by the ability of these solutions to support seamless coordination across vast territories. Strengthening partnerships for a safer rail network “Inno Rail 2024 was an incredible opportunity to engage with key decision-makers and stakeholders in the railway sector,” said Tarun Sharma, Marketing Head at Matrix. “Our solutions resonated with the audience, reflecting our commitment to strengthening railway security and operational efficiency with cutting-edge technology.” Matrix’s successful participation at Inno Rail 2024 reinforced its position as a trusted technology provider for the Indian Railways, paving the way for future collaborations aimed at safer, more efficient rail transport systems.

The artificial intelligence revolution in physical security has arrived, transforming how we protect people, assets, and infrastructure. From smart buildings that automatically adjust access protocols based on real-time threat assessments to healthcare facilities using AI-enhanced video analytics for patient safety, these technologies are reshaping the industry landscape. But with this transformation comes a new era of regulatory oversight that security professionals must navigate carefully.  Convergence of AI The convergence of powerful AI capabilities with traditional security systems has created unprecedented opportunities for enhanced protections while simultaneously raising important questions about privacy, transparency, and responsible deployment. As these technologies become more sophisticated, security professionals face the dual challenge of maximising their potential while ensuring compliance with evolving regulatory frameworks.  The current state of AI in security systems  By combining multiple data streams, AI creates a more comprehensive and intelligent security ecosystem Today's AI-driven security solutions extend far beyond traditional security capabilities. Modern systems can understand complex human behaviours, analyse crowd patterns in transportation hubs, detect early signs of trouble in retail environments, and even predict potential security breaches before they occur. By combining multiple data streams — video feeds, access control systems, audio detection, and various sensors — AI creates a more comprehensive and intelligent security ecosystem.  Industrial applications The impact is particularly evident in integrated security operations. In healthcare settings, AI systems can simultaneously monitor patient safety, manage access control, and detect unauthorised entries, all while maintaining strict privacy protocols. In education environments, these technologies help safeguard campuses by identifying unusual behaviour patterns while respecting student privacy rights. Retail operations benefit from AI's ability to not only detect potential theft but also analyse customer flow patterns and identify operational inefficiencies.  The technology's capabilities continue to expand through: Advanced anomaly detection that establishes normal activity patterns and flags deviations.  Predictive analytics that forecast potential security risks before incidents occur.  Natural language interfaces that allow security teams to query video data using voice or text commands.  Multimodal analysis combining data from thermal cameras, LIDAR, IoT sensors, and other sources.  Integration of multiple data sources Security systems are evolving into predictive platforms that can anticipate and prevent incidents These innovations represent just the beginning of AI's potential impact on security applications. As algorithms become more sophisticated and computing power increases, security systems are evolving into predictive platforms that can anticipate and prevent incidents rather than simply respond to them. The integration of multiple data sources allows for a more nuanced understanding of security situations, enabling more precise and effective responses to potential threats.  Emerging regulatory frameworks  The rapid advancement of AI capabilities has prompted governments worldwide to develop comprehensive regulatory frameworks. The European Union has taken the lead with its AI Act, categorising AI systems based on their potential risks and establishing strict guidelines for high-risk applications.  Focus on safe, secure AI The United States is following suit, with recent executive orders focusing on safe, secure, and trustworthy AI development. These initiatives reflect growing global awareness of the need to balance technological advancement with ethical considerations and human rights protection. These regulations are reshaping how security technology providers approach development and implementation. Responsibility-by-design approach Companies must consider the entire lifecycle of their AI solutions, from initial development The focus has shifted toward a "responsibility-by-design" approach, where privacy protection, data security, and ethical considerations are built into systems from the ground up. This includes robust testing protocols, responsible data practices, and continuous monitoring of AI systems post-deployment. Companies must consider the entire lifecycle of their AI solutions, from initial development through deployment and ongoing operation.  Transparency, accountability For security professionals, this regulatory evolution means adapting to new requirements around transparency, accountability, and human oversight. Security teams must document how AI systems make decisions, implement safeguards against bias, and ensure human operators maintain final authority over critical security decisions. The regulations also emphasise the importance of data protection, requiring organisations to implement strict controls over how information is collected, stored, and used within AI-powered security systems.  Address challenges of AI The regulatory landscape continues to evolve, with new frameworks emerging that specifically address the unique challenges of AI in security applications. These include requirements for regular system audits, mandatory impact assessments for high-risk deployments, and specific guidelines for handling sensitive personal data in security contexts. Organisations must also develop clear procedures for addressing potential AI system errors or biases, ensuring that corrective measures can be implemented quickly when needed.  Preparing for the future  The challenge lies in maximising security effectiveness while maintaining transparency and public trust The security industry stands at a crucial junction where innovation meets responsibility. As AI capabilities grow more sophisticated, security professionals must balance the use of these powerful tools while adhering to evolving regulatory requirements. This balance becomes particularly critical in smart city applications, where AI systems might monitor public spaces for safety while respecting individual privacy rights. The challenge lies in maximising security effectiveness while maintaining transparency and public trust.  Proactive approach Success in this new landscape requires a proactive approach. Security teams should invest in understanding both the technical capabilities and regulatory implications of their AI systems. This includes developing clear protocols for data handling, establishing robust testing procedures, and implementing continuous monitoring systems that can detect and address potential issues before they become problems. Organisations must also create comprehensive training programs to ensure security personnel understand both the capabilities and limitations of AI-powered systems.  Human-in-the-loop approach The human element remains crucial. While AI can process vast amounts of data and identify patterns beyond human capability, security professionals must maintain oversight and final decision-making authority. This "human-in-the-loop" approach ensures that AI serves as a powerful tool for augmenting human judgment rather than replacing it. Training and education become increasingly important as security teams must understand not only how to operate AI-enhanced systems but also how to interpret their outputs and make informed decisions based on AI-generated insights.  An ever-evolving environment  The integration of emerging technologies like large language models and computer vision will create new opportunities Looking ahead, the security industry will likely see continued evolution in both AI capabilities and regulatory requirements. Future systems may incorporate more advanced predictive capabilities, enhanced natural language processing, and improved ability to understand complex human behaviours. However, these advancements will need to develop within an increasingly structured regulatory framework that prioritises privacy, transparency, and ethical use. The integration of emerging technologies like large language models and computer vision will create new opportunities while also introducing novel regulatory challenges.  Physical security transformation The transformation of physical security through AI represents both an opportunity and a responsibility. By embracing responsible innovation practices while maintaining strong ethical standards, security professionals can help shape a future where advanced AI capabilities and regulatory compliance work together to create safer, more secure environments for everyone.  Need for security guidelines The key to success lies in viewing regulatory requirements not as obstacles but as guidelines for developing more trustworthy and effective security solutions. As the industry continues to evolve, organisations that prioritise both innovation and compliance will be best positioned to leverage AI's full potential while maintaining public trust and regulatory compliance.

As city managers, law enforcement agencies, and first responders face mounting pressure to combat crime and respond to emergencies with limited resources, real-time crime centres empowered by a new generation of data-driven technologies are emerging as an effective force multiplier.  Real-time crime centres Real-time crime centres (RTCCs) serve as centralised hubs where dedicated personnel leverage pioneering-edge technologies to analyse diverse data streams and provide critical support to law enforcement and emergency operations. These 24/7 facilities are transforming how agencies gather, process, and act upon information, enabling more proactive and efficient policing strategies.  The core functions of RTCCs  These centres provide officers with unprecedented situational awareness and real-time intelligence At their core, RTCCs are tasked with three primary objectives: enhancing safety, facilitating identification, and supporting apprehension. By integrating data from a wide range of data sources, these centres provide officers with unprecedented situational awareness and real-time intelligence.  Integrated data approach This integrated data approach allows RTCCs to alert officers to potential threats, quickly identify suspects, and guide responders during critical incidents. For instance, in the event of a robbery, RTCC operators can rapidly search camera and licence plate data to track suspect vehicles, significantly improving the chances of a swift arrest.  According to the Bureau of Justice Assistance at the U.S. Department of Justice, the mission of an RTCC is to centralise a broad range of current and evolving technologies, coordinate sworn and non-sworn human resources, and direct the attention to high-crime areas, active crimes in progress, high-profile or highly recidivistic offenders, and large-scale public events that may require law enforcement presence or response.  The technology powering RTCCs  The effectiveness of an RTCC hinges on its ability to seamlessly integrate a wide array of technologies: Open Platform Video Technology: At the heart of many crime centres is an open platform video management software (VMS) that serves as the central nervous system, unifying diverse data streams into a cohesive operational picture. By leveraging open APIs and SDKs, the VMS can incorporate a wide range of cameras, sensors, and analytics tools. This data-driven approach to video technology enables seamless alert distribution to both the RTCC and field officers via mobile applications.  IP Camera Networks: The eyes of an RTCC, these systems combine fixed, PTZ, multi-sensor, thermal, and other specialty cameras to provide continuous city monitoring. Strategically placed throughout urban areas, cameras offer comprehensive coverage of critical locations such as transportation hubs, commercial districts, and high-crime zones. This network forms the foundation for real-time monitoring and incident response.  Sensor Arrays: Beyond visual data, RTCCs employ various sensor technologies. Acoustic sensors can detect sounds such as gunshots, shouts for help, breaking glass, and other sounds instantly alerting officers and cueing nearby cameras. Environmental sensors monitor air quality for gasses, smoke, and other non-visible hazards.  Licence Plate Recognition (LPR): LPR systems act as a force multiplier, continuously scanning for vehicles of interest. By generating real-time alerts for stolen or wanted vehicles, these systems significantly enhance the ability to track suspects and recover stolen property, contributing to reduced auto theft rates.  Aerial Surveillance: Many RTCCs incorporate drone technology, providing on-demand aerial perspectives of developing situations. This capability is particularly valuable for monitoring large-scale events, assessing natural disasters, supporting operations in hard-to-reach areas, and serving as a powerful first response for crime scene situational awareness.  AI-Powered Analytics: At the heart of many RTCC operations are sophisticated AI algorithms that analyse video data in real-time. These systems can identify a range of suspicious activities, from unattended packages to unauthorised intrusions. By rapidly processing vast amounts of video data, they help operators focus on potential threats and anomalies.  Geospatial Mapping: To make sense of the influx of data, RTCCs rely on advanced mapping software. These tools visualise events, alerts, and data streams geographically, allowing operators to quickly identify patterns, clusters of activity, and relationships between incidents.  Database Integration: RTCCs maintain direct connections to various law enforcement databases, including local, state, and federal resources like the National Crime Information centre (NCIC). This integration allows for rapid background checks and threat assessments, providing crucial context for ongoing operations.  Cloud Infrastructure: The scalability and flexibility of cloud computing are revolutionising RTCC capabilities. Cloud and hybrid solutions offer secure, off-site storage and facilitate easy data sharing between agencies. This approach not only reduces initial costs but also allows for incremental upgrades, making advanced RTCC functionality accessible even to agencies with limited budgets.  Real-world impact  RTCC operators tracked shooting suspects via camera feeds, guiding officers to their location The proliferation of RTCCs across the United States with over 80 centres in operation speaks to their proven effectiveness. Cities that have implemented these high-tech command centres are reporting significant improvements in response times, clearance rates, and overall public safety.  Real-time surveillance In Winston-Salem, North Carolina, the local RTCC leverages over 1,300 live video feeds to provide real-time surveillance across the city. This extensive network, combined with gunshot detection technology and licence plate readers, has already demonstrated its value. In a recent incident, RTCC operators were able to track shooting suspects via camera feeds, guiding officers to their location for a quick apprehension.  Video analysis by RTCC Similarly, Newport News, Virginia, saw an immediate impact after launching its RTCC in 2021. The centre has played a crucial role in solving homicides caught on video and rapidly closing a series of carjacking cases.  These success stories underscore the game-changing potential of RTCCs when it comes to solving crimes and gathering evidence. In Memphis, Tennessee, video analysis by RTCC detectives helped identify a shooter in custody following an incident at a community basketball court even when no witnesses had come forward.  Identifying suspects with RTCC Officers and analysts can view street and body camera footage to monitor crowds at parades The Jackson Police Department in Mississippi has seen similar benefits since building an RTCC in 2019, part of a broader effort that included deploying 100 cameras and 271 body cams. Officers and analysts can view street and body camera footage to monitor crowds at parades and other events. During pursuits, the cameras provide extra surveillance, allowing officers to identify suspects or witnesses to help solve crimes.  Enhancing crime mitigation and emergency response  While RTCCs have proven their worth in responding to active incidents, their true potential lies in proactive crime prevention and enhanced emergency preparedness. By leveraging advanced analytics and integrated data sources, RTCCs are evolving into powerful predictive tools for law enforcement.  Pattern recognition algorithms For instance, pattern recognition algorithms can analyse historical crime data alongside real-time video feeds to identify potential hotspots for criminal activity. This allows law enforcement to strategically deploy resources, increasing visible presence in high-risk areas before crimes occur. Similarly, anomaly detection systems can alert RTCC operators to unusual behaviors or suspicious activities, enabling early intervention in potentially dangerous situations.  Asset and property protection, automated alerts RTCCs can monitor critical infrastructure, government buildings, and other high-value assets 24/7 Asset and property protection is another area where RTCCs excel. By integrating with access control systems and using AI-powered video analytics, RTCCs can monitor critical infrastructure, government buildings, and other high-value assets 24/7. Automated alerts for perimeter breaches, unauthorised access attempts, or suspicious objects left in restricted areas allow for an immediate response, significantly enhancing security postures.  Emergency response and preparedness In terms of emergency response and preparedness, RTCCs serve as vital command and coordination centres during crises. Whether facing natural disasters, major accidents, or other large-scale emergencies, RTCCs provide a centralised hub for information gathering and dissemination. Real-time video streams from affected areas, combined with data from environmental sensors and emergency service communications, allow for rapid situational assessment and coordinated response efforts.  Post-incident investigation and analysis RTCCs can also play an active role in post-incident investigation and analysis. The ability to quickly compile and analyse vast amounts of data from multiple sources can significantly accelerate case resolution and help identify patterns to prevent future incidents. As RTCCs continue to evolve, their capacity for integrating diverse data streams and leveraging advanced analytics positions them as indispensable tools in modern law enforcement strategy.   The future of technology-driven policing  The integration of artificial intelligence and machine learning promises to enhance video analytics As RTCCs continue to evolve, they are likely to incorporate even more advanced technologies. The integration of artificial intelligence and machine learning promises to enhance video analytics capabilities, enabling faster and more accurate threat detection. Additionally, the expanding use of drones, subject to FAA regulations, could provide RTCCs with cost-effective aerial surveillance options.  Effective and ethical operations However, the implementation of RTCCs is not without challenges. Agencies must navigate issues of privacy, data security, and community trust. Ongoing training for personnel and careful planning is essential to ensure these centres operate effectively and ethically.  Data-driven approach Despite these hurdles, the trend toward technology-driven policing shows no signs of slowing. RTCCs represent a shift from reactive to proactive law enforcement strategies, offering a data-driven approach to crime prevention and response. As these centres become more prevalent, they will play an increasingly vital role in helping agencies maximise their resources and make informed decisions, ultimately contributing to safer communities for all. 

The days of being reactive are over. That’s right, we as an industry, can no longer afford to be reactive. As threats evolve, the need for proactive security is critical. While traditional methods, including physical barriers and security personnel, are still necessary, the future of our approach is built on the backs of emerging technologies.  Substantial vulnerabilities As an industry, we’ve operated reactively for decades, it has been common for security teams to address threats only after they occur. The growing risk landscape proves that this approach has significant limitations. Human oversight, delayed responses, and the inability to monitor large areas have exposed substantial vulnerabilities.  Emergence of AI AI enables real-time monitoring, advanced data analysis, and more accurate risk detection Times are changing though and it’s largely due to the emergence of AI. AI is revolutionising the security landscape by making technology smarter. It enables real-time monitoring, advanced data analysis, and more accurate risk detection. This ensures a higher level of security and safety, minimising potential incidents' impact while enhancing overall safety.  Focus on strategic aspects AI's ability to process vast amounts of data quickly and accurately is, quite frankly, a game-changer. It can identify patterns and anomalies that can provide stakeholders with critical insights to respond in a more prepared manner. By automating routine tasks and highlighting potential issues, AI also allows operators to focus on more complex and strategic aspects of security management, rather than responding to false alarms.  The future is AI  The future of security lies in AI. The Security Industry Association (SIA) has recognised AI as one of the top security megatrends in 2024. However, the challenge is not adopting AI, it is about effectively using it to enhance security.  AI can enhance video surveillance by improving object detection and enabling real-time, informed responses AI systems can easily integrate with existing infrastructures, providing a layered defence that combines traditional methods with more modern technology. For example, AI can enhance video surveillance by improving object detection, reducing false alarms, and enabling real-time, informed responses. This ensures that security measures are adaptive, scalable, and capable of addressing the evolving risk landscape.  Don’t react, anticipate  One of AI's most significant benefits is its ability to provide proactive insights. AI can predict potential breaches by analysing behaviour patterns and detecting anomalies allowing security pioneers to do something before an event happens. This shift, from reactive to anticipatory measures, marks a significant advancement in asset protection and risk management.  AI systems can also continuously analyse data and distinguish between everyday events and real-world threats. It’s AI's continuous learning capabilities that mean the systems can adapt and improve over time to become more accurate and efficient in threat detection and response.  Save money, scale on demand  Contrary to common belief, adopting AI technologies will not put a security department over budget. It may be surprising, but these solutions offer cost-effective and scalable alternatives to traditional security measures. An initial investment in AI technology can result in substantial long-term savings (and ROI) by reducing the need for physical infrastructure and on-site security personnel.  Customisable solutions The ability to scale and customise AI solutions makes them an efficient choice for enhancing perimeter defence AI systems are also inherently scalable and can be tailored to meet the specific needs of different environments. This ensures the system can evolve with emerging threats and technological advancements without requiring a complete system overhaul. The ability to scale and customise AI solutions makes them a practical and efficient choice for enhancing perimeter defence. How’s that for staying within budget?  Embrace the possibilities  Integrating AI into perimeter security is the future of proactive and intelligent security. As these technologies continue to evolve, we can expect even more refined solutions that are predictive, autonomous, and capable of directly addressing new and emerging threats. We’re experiencing an exhilarating transformation as AI becomes more trusted, precise, and advanced on multiple levels. This evolution is bigger than pilots and small, low-profile deployments. AI in perimeter security For instance, France is preparing to deploy AI-powered video surveillance as it gears up to host the 2024 Olympics, part of its efforts to detect sudden crowd movements, abandoned objects, and suspicious activities. Think about the sheer scale of that project.  We’re finally moving forward, and staying one step ahead must be our priority. But this shift requires a significant change in mindset. Are you ready to make the change?

The information age is changing. Today, we are at the center of addressing one of the most critical issues in the digital age: the misinformation age. While most awareness of this problem has emerged in the consumer and political worlds, the issue cannot be ignored when it comes to the authenticity and protection of video and security data. Video surveillance data SWEAR is a company with the mission to ensure the integrity of video surveillance data by mapping video data and writing it into the blockchain, providing real-time, immutable proof of authenticity. Blockchain, which is the underlying technology that enables cryptocurrencies, is a decentralised digital ledger that securely stores records across a network of computers in a way that is transparent, immutable, and resistant to tampering. SWEAR solution The SWEAR solution is based on proactive, foundational protection that validates data at the source The SWEAR solution is based on proactive, foundational protection that validates data at the source before any opportunity for manipulation can occur. “Our technology is about proving what’s real and our goal is to ensure that security content and video surveillance data remain untampered with and reliable when needed,” says Jason Crawforth, Founder and CEO of SWEAR. Real-time authentication Security leaders need to ensure that the content they are relying on to make mission-critical decisions is authentic. Once verified, organisations can be sure that their investment in video can be trusted for critical use cases, including intelligence operations, legal investigations, and enterprise-scale security strategies. SWEAR seeks to embed trust and authenticity directly into video surveillance content at the point of creation. This ensures real-time authentication while proactively preventing tampering or manipulation before it can happen.  AI-generated content The rise of AI-generated content, such as deepfakes, introduces significant challenges As AI transforms the landscape of video surveillance by enhancing threat detection and predictive analysis, it also introduces the very real risk of manipulation through AI-generated content. This presents a significant challenge in protecting critical security data, especially in mission-critical applications. The rise of AI-generated content, such as deepfakes, introduces significant challenges when it comes to ensuring the protection of digital media like video surveillance.  Recent study findings It is a fact that digital media content is being questioned more regularly, which puts businesses, legal systems, and public trust at risk.  A recent study from the Pew Research Center found that 63 percent of Americans believe altered videos and images create significant confusion about the facts of current issues. Last month, California Governor Gavin Newsom signed three bills aimed at curbing the use of AI to create fake images or videos in political ads ahead of the 2024 election.  Footage authenticity “While most of the news cycle has centered on the use of fake content in politics, we need to think about how manipulated videos could affect security,” says Crawforth. “In video surveillance, ensuring the authenticity of footage is critical for keeping operations secure and safe around the world. That means verifying and protecting video data is a must.”  Organisations must be capable of performing thorough digital investigations, which involve retrieving and analysing video and security data from devices and networks through a chain of evidence. Digital forensic capabilities Strong digital forensic capabilities also enhance incident response, risk management, and proactive security An in-depth understanding of who has handled video data, how it was handled, and where it has been is an important step in responding to security incidents, safeguarding assets, and protecting critical infrastructure. Strong digital forensic capabilities also enhance incident response, risk management, and proactive security measures, all essential for risk management, regulatory compliance, and cost control, says Crawforth.  An unbroken chain of custody “By using tools to identify, preserve, and analyse digital evidence, organisations can ensure swift and accurate responses to security incidents,” he adds. “Using the latest tools and techniques is vital for maintaining a strong security posture." "But you must ensure your digital content isn’t manipulated.” SWEAR’s technology provides an unbroken chain of custody, ensuring that video evidence can be trusted and admissible in court and forensic applications.  Authenticating content Authenticating content also strengthens accountability and trust, protecting organisations By verifying video content is protected from tampering, manipulation, or forgery, organisations can be sure that they have reliable evidence that produces actionable results. Authenticating content also strengthens accountability and trust, protecting organisations from legal disputes or compliance violations.  Safeguarding digital content “With an increasing amount of disinformation in today’s world, we sought to develop an innovative solution to safeguard the integrity of digital content,” says Crawforth. SWEAR safeguards security content using real-time “digital DNA” encoding. It integrates directly at the video management system level, ensuring it is preserved with a secure chain of custody and maintains integrity for evidentiary purposes.  Real-time “digital DNA” encoding The digital DNA is then stored on a blockchain, creating an immutable record The solution integrates with cameras and other recording devices to map this digital DNA of the video data, all in real-time. The digital DNA is then stored on a blockchain, creating an immutable record that tracks the content’s history and integrity. Any attempt to manipulate the media can be instantly detected by comparing the current state of the media to its original, authenticated version. SWEAR is actively collaborating with video management solution providers to integrate the technology into their platforms. Video and security data benefits “We’re still in the early stages of our collaboration in this space, but it is clear that the industry recognises that we have to work together to mitigate this risk proactively before it becomes a significant issue,” says Crawforth. “The feedback we have received from the industry to date has been beyond our expectations, and we expect to have more integration partners to highlight shortly.”  “We should approach this as a collaborative effort across the industry, as ensuring the authenticity of video and security data benefits everyone involved,” says Crawforth. 

In today's complex security landscape, ensuring the safety of building occupants and assets requires more than just cutting-edge technology. Holistic approach The SHIELD certification, introduced by the Secure Buildings Council, is designed to help building owners, tenants, and security professionals navigate this challenge effectively. SHIELD offers a holistic approach to physical security that emphasises not just the systems in place, but the collaboration among all stakeholders. With practical, actionable guidance, SHIELD certification seeks to become a benchmark for secure building environments.  What is SHIELD?  Its primary goal is that buildings are equipped with security systems and protocols that protect against threats SHIELD is a comprehensive certification programme developed by the Secure Buildings Council to establish and maintain a standard of excellence in building security. Its primary goal is to ensure that buildings are equipped with security systems and protocols that not only protect against threats but also enhance the overall safety and operational efficiency of the facility. Forward-thinking design It encourages a multi-disciplinary approach, bringing together building owners, managers, security professionals, architects, and engineers to foster an integrated security strategy. By adhering to SHIELD's standards, facilities can assure tenants, visitors, and investors that the building is designed to be a secure and resilient environment. The intent is to create safer spaces through collaboration, forward-thinking design, and stringent security measures.  Enhancing security and building resilience  SHIELD certification helps to ensure that buildings are not only secure from external threats but are also resilient in the face of internal vulnerabilities. This includes everything from access control systems and surveillance infrastructure to cybersecurity measures and emergency response protocols. Detailed framework SHIELD acts as a roadmap to assess and improve the effectiveness of a building's security architecture The certification process provides a detailed framework for identifying potential risks, implementing best practices, and continuously monitoring security measures.  For security professionals, SHIELD acts as a roadmap to assess and improve the effectiveness of a building's security architecture. The programme emphasises the importance of both physical and digital security, recognising that modern threats often cross over from one realm to the other.  Benefits for tenants, investors, and facility managers  One of the standout benefits of SHIELD certification is the assurance it provides to tenants and investors. Certified buildings demonstrate a commitment to security that can attract higher-quality tenants and increase the building’s market value. For investors, a SHIELD-certified building represents a lower-risk investment, as the facility is better protected against both physical threats and operational disruptions.  Standardised procedures Additionally, facility managers benefit from SHIELD's emphasis on clear, standardised procedures for maintaining and upgrading security measures. The certification helps streamline operations by ensuring that all security protocols are applied consistently and reviewed regularly. This results in a safer, more efficient building environment for everyone involved.  Promoting collaboration and industry integration  Architects, engineers, and security professionals are encouraged to work together from the earliest stages SHIELD certification is not just about the implementation of security technologies—it is also about fostering collaboration among various stakeholders. Building owners, architects, engineers, and security professionals are encouraged to work together from the earliest stages of design and planning. This collaborative approach helps ensure that security measures are integrated into the fabric of the building, rather than being tacked on as an afterthought.  Multi-disciplinary synergy Furthermore, SHIELD works in alignment with other industry standards, such as LEED for environmental sustainability and WELL for health and well-being. This multi-disciplinary synergy allows building owners to pursue multiple certifications concurrently, enhancing the building's overall value and appeal.  Achieving SHIELD certification: The process  The process to become SHIELD certified involves a comprehensive assessment of a building’s security features and protocols. This begins with a gap analysis, where security professionals evaluate the building's current state against SHIELD's stringent standards. From there, a detailed action plan is developed to address any deficiencies. Once the necessary upgrades and protocols are in place, the building undergoes a final audit before the certification is awarded.  Incorporating multiple elements   SHIELD takes a holistic approach that encompasses not just physical security but also digital and procedural elements A common misconception about SHIELD is that it is solely focused on physical security systems. In reality, SHIELD takes a holistic approach that encompasses not just physical security but also digital and procedural elements. Another misconception is that SHIELD is only applicable to large-scale commercial properties, when in fact it can be adapted for buildings of various sizes and functions.  Global adoption of SHIELD certification SHIELD certification is seeing increased adoption across North America, Europe, and parts of Asia. Its focus on a comprehensive, collaborative approach to security has made it particularly attractive in high-risk industries such as finance, healthcare, and data centres. While it is still gaining traction in some regions, SHIELD is poised to become a global standard for building security in the coming years. SHIELD certification represents a significant step forward for building security. By fostering collaboration and emphasising a holistic approach, SHIELD helps create safer, more resilient buildings that protect both the physical structure and the people and assets inside.

In an emergency, information is pivotal. More information provides better understanding of an emergency and empowers potentially life-saving decision-making. Emergency response teams depend on information to guide their efforts and to deliver targeted assistance. On the front lines of emergency response are 911 and field responder agencies, which must direct reaction to life-or-death situations rapidly and efficiently. Historically, 911 operators had to respond based on very little information, perhaps just a voice on the phone or a location on their screen. Providing critical information Today, there are literally millions of information sources available, ranging from connected buildings to vehicle telematics to live video streams to health information from wearable devices. In fact, there are 540 million connected devices, any one of which could provide critical information in an emergency. But how can those information sources be leveraged to improve emergency response? That’s the mission and value proposition of RapidSOS, an ‘intelligent safety platform’ company that connects 911 operators with the vast universe of information available to promote better and faster emergency response. Highly sophisticated operation The platform is integrated into every major public safety software system and first responder agency “RapidSOS fuses human and artificial intelligence to put critical information from any connected device directly into the existing systems and operating procedures of first responders across the United States,” says Michael Martin, CEO of RapidSOS. RapidSOS is widely used by first responders. The platform is integrated into every major public safety software system and first responder agency. There are more than 4,600 software integrations that serve more than 21,000 first responders and 911 agencies. In 2023, RapidSOS supported the lifesaving work of public safety across 171 million emergencies with 3.3 billion data payloads. The system is adaptable and configurable to support any agency, from a highly sophisticated operation in New York City to a local sheriff running their own 911 center. Intelligent analytics and reporting RapidSOS Unite is the latest evolution of the product, a single solution that includes AI automation, rich content pathways, redundant connection to caller phones, and access to millions of connected devices. In an emergency, Unite intelligently fuses data from among millions of sensor feeds into a unified picture of an incident, allowing public safety officials to view real-time location, health profile, telematics, alarm data, and more. RapidSOS Unite is the latest evolution of the product, a single solution that includes AI automation RapidSOS offers core modules that handle call, text, video, sensor, mapping, and administration tools, and that provide partner data from connected devices. Additional modules provide enhanced geographic information system (GIS) data, and automated translation and transcription. There is also a single sign-on (SSO) upgrade, intelligent analytics and reporting, and seamless integration into field responder applications. Field responder applications Consider how an emergency might unfold and how RapidSOS can help. In a car accident, data from a modern automobile telematics system can alert a 911 operator of the accident as it happens. Data from a passenger’s wearable device might provide information about their health and condition. A nearby video or traffic camera could fill in details of how the accident occurred. Useful information in an emergency might come from any one of thousands of sources, including public safety data, sensor feeds, enterprise security systems, smart phones, etc. In a train derailment, electronic access to the cargo manifest can identify which train cars contain hazardous materials and how to manage the specific type of hazmat. This information could save valuable time when responding to incidents like the Feb. 3, 2023, Norfolk Southern train derailment involving 38 cars in East Palestine, Ohio. Consider how an emergency might unfold and how RapidSOS can help Institutional security partners Norfolk Southern is one of the companies that provides information to first responders using RapidSOS; in effect, the company provides a direct digital link from their rail security operations to any first responder in the United States. Amazon’s global operations centers also interface with RapidSOS to provide critical information to first responders. Partnering with corporate security helps to better support the flow of data from institutional security partners and their solutions. Information can transform and guide emergency responses. For example, in a structure fire, real-time sensor feeds throughout a building can help 911 and first responders understand how the fire is progressing. Real-time security camera footage Having access to live feeds can save lives as 911 provides pre-arrival instructions such as CPR Leading the way to providing video feeds from private camera systems to 911 operators is an agreement between Eagle Eye Networks and RapidSOS, which was announced in April 2024. The agreement allows an enterprise to opt-in to share real-time security camera footage from an Eagle Eye video stream during a live 911 call. Having access to live feeds can save lives as 911 provides pre-arrival instructions such as CPR.  “Security cameras are crucial in many locations, including schools, but previously those cameras could not be accessed by 911 during an emergency but were only used for investigation after an incident,” says Martin. Improving fire and life safety systems RapidSOS is also integrated with Honeywell’s Connected Life Safety Services (CLSS) system, a cloud platform that combines software and hardware to improve fire and life safety systems. Technology integrations between the two companies further modernise and digitise the public safety communications process to provide faster, more accurate communications with emergency centers (i.e., 911 agencies). RapidSOS technology securely transmits detailed data about an emergency CLSS provides real-time visibility and connectivity to help systems integrators and facilities managers make informed decisions and manage fire systems more efficiently. When combined with Honeywell's solutions, RapidSOS technology securely transmits detailed data about an emergency, such as the type of hazard, severity, and location within the impacted building, to emergency response centers. Video object detection Rapid SOS’s emerging Harmony artificial intelligence (AI) product serves as a ‘co-pilot’ for 911 operators, helping them manage the high volume of emergencies by making their response more efficient. Harmony pulls all the sensor feeds in an emergency and works to make only the most important information available in the hands of 911 and first responders. Harmony can take key insights from text and video data, use ‘sentiment analysis’ to determine the emotion tone of a message, and help 911 professionals using language translation, keyword alerts and video object detection. Harmony can help local agencies as they address a 25% average staffing shortage by providing additional support to 911 professionals while lessening the workload. Harmony is also working to help RapidSOS expand the ecosystem, stitching more data together and quickly making it more actionable than ever. Emergency response system RapidSOS also interfaces with Iamresponding, a comprehensive end-to-end emergency response system for first responders in the fire and other emergency sectors. Iamresponding’s field responder application is used by RapidSOS to get information out to first responders in the field. More than 650,000 first responders use RapidSOS’s field application RapidSOS’s recent acquisition of Iamresponding helps the company improve the connection with the last mile “in-the-field” piece of the puzzle, ensuring partners across computer-aided dispatch (CAD), integrated applications, mobile data terminals, body cameras and other responders have access to critical data. More than 650,000 first responders use RapidSOS’s field application. Enhancing emergency response RapidSOS’s Safety Pioneer Program formalises the important partnership between RapidSOS and public safety agencies. Participants in the program receive early access to new platform features, contribute to the platform roadmap, and drive feedback to enhance emergency response. “911 and first responders do incredible lifesaving work,” says Martin. “Everything we have done and built at RapidSOS is a direct result of the engagement, partnerships, inside advice and insight we have gotten from public safety. We have learned from them, developed new technologies and tested them.” Martin adds: “Companies have data and we now know how to make that data actionable into the hands of 911 and first responders to save lives. This is an exciting moment for us continuing our mission in partnership with public safety, and for technology and security companies to have a major hand in that.” {##Poll1719488782 - What is the most valuable benefit of artificial intelligence (AI) in an emergency call center?##}

One of the UK’s major jails is enhancing surveillance with the help of video wall experts Ultimate Visual Solutions (UVS), who specialise in control room installations at prisons and other high-security establishments. The prison, which can’t be named for security reasons, has been operating a 10-screen LCD video wall and video wall controller, installed by UVS, 24/7 since 2009, including regular upgrades to ensure it benefitted from the latest technology. High-security prison UVS has now been recruited to install its very latest Lucidity video wall controller technology for the system, which will become an emergency backup control room at the high-security prison. A completely new control centre has now been built at the site and UVS have been selected to provide the very latest in video wall technology for this application, with a 10 55-inch narrow bezel screen LCD video wall and Lucidity WBC110 controller. Several security management systems Lucidity controllers merged with many security management systems that are in use at these sites During the past 15 years UVS have also supplied video wall controller technology and LCD video walls for five other high-security prisons in the UK. Due to UVS’s extensive work in the high-security prison sector, its Lucidity controllers have also been integrated with several security management systems that are in use at these sites. UVS Managing Director Steve Murphy said: “We are very proud to have once again been selected to provide the very latest in video wall technology at a site where it is essential that control rooms have reliable 24/7 operation." Long-term technical support Murphy added: “The level of support provided by UVS, from system design, to implementation, to long-term technical support, has been highlighted by our partners as one of the key factors in our selection, alongside proven reliable operation in these highly-critical 24/7 applications.” UVS, based in the Burnley First – Burnley Business Centre, is led by four senior colleagues who, between them, have more than 85 years’ combined Audio Visual, Control Room and Visual Solutions experience.

ZeroEyes, the creators of the only AI-based gun detection video analytics platform that holds the full US Department of Homeland Security SAFETY Act Designation announced that its proactive gun detection and intelligent situational awareness solution has been adopted by Cardinal Local Schools in Middlefield, Ohio to protect its students, faculty, and staff from gun-related threats. Gun-related violence Gun-related violence remains a significant and growing problem in the United States, affecting communities across the country. According to the ZeroEyes Gun Violence Research Centre, 42% of Ohio shootings analysed took place in K-12 institutions. “We are committed to ensuring the safety of our community,” said Jack Cunningham, superintendent of Cardinal Local Schools.  AI gun detection “With the addition of a full-time Resource Officer and security measures like locked doors, visitor sign-ins, door barricade devices, and metal detectors, we are trying to take advantage of as many steps as possible to enhance our security efforts." "ZeroEyes’ AI gun detection is a crucial part of this multi-layered security plan and provides extra reassurance that we can respond swiftly to potential gun threats.” Cardinal Local Schools The district is recognised for successfully implementing PBIS district-wide Cardinal Local Schools is a rural public district serving approximately 750 K-12 students in Geauga and Trumbull counties. Students can take college preparatory classes, fine arts classes, and college credit plus courses. Through partnerships with local factories, Cardinal Local Schools provides an engineering and manufacturing pathway for students pursuing college or workforce opportunities. The district is recognised for successfully implementing Positive Behavioural Interventions and Supports (PBIS) district-wide, highlighting its commitment to a safe and supportive learning environment. Intelligent situational awareness software ZeroEyes’ AI gun detection and intelligent situational awareness software layers onto existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Centre (ZOC), the industry’s only U.S.-based, fully in-house operation centre, which is staffed 24/7/365 by specially trained U.S. military and law enforcement veterans. If these experts determine the threat is valid, they dispatch alerts and actionable intelligence including visual description, gun type, and last known location to local law enforcement and university security as quickly as 3 to 5 seconds from detection. School safety standards “By integrating our AI gun detection system, Cardinal is setting a new standard for school safety,” said Mike Lahiff, CEO and co-founder of ZeroEyes. “Our goal is to provide peace of mind and ensure that any potential gun threats are identified and addressed before first shots are fired, helping to create a safer learning environment for everyone."

Since 2024, Maringá, a city of approximately 500,000 residents consistently recognised as the best city to live in Brazil for over 6 consecutive years, has further strengthened its reputation by addressing the growing need for public safety. Smart surveillance solutions In this pioneering project, ALCA NETWORK and ALLNET were responsible for the project design and partnered with VIVOTEK, the global provider of security solutions, to implement one of the most advanced smart surveillance solutions in Brazil. This system integrates cutting-edge cameras, facial and licence plate recognition, and Big Data technologies. By consolidating data from the municipal, state, and federal sectors, this collaboration increases the safety of residents, solidifying Maringá’s position at the forefront of innovation in public safety. City's challenge The city government and security agencies recognised the need for smarter security measures Despite Maringá’s reputation as a peaceful and hard-working city with one of the highest Human Development Indexes (HDI) in Brazil, it faced evolving public safety needs. The city government and security agencies recognised the need for smarter security measures. “The Public Safety Department initially aimed to capture and analyse video data to support decision-making in cases such as drug trafficking, vehicle theft, tax fraud, and the protection of women and minors at risk,” explains Security Secretary Ivan Quartaroli. Public safety To meet these objectives, VIVOTEK was chosen by ALCA NETWORK and ALLNET for its advanced technology and quality, perfectly aligning with the city government’s requirements. The implementation of Maringá’s Integrated Control Center (CCI) began in July 2022, with strategically positioned cameras installed by the city’s public safety guidelines. Vivotek solutions VIVOTEK played a key role in upgrading Maringá’s security infrastructure by providing a comprehensive suite of solutions. This includes cameras with built-in video analytics processing technology and advanced software with facial and licence plate recognition capabilities. This integration leverages Big Data to cross-reference captured information, facilitating streamlined processing and providing reliable analytics for informed decision-making. To ensure full coverage, 70 VIVOTEK cameras supplied by ALLNET were strategically installed in key locations throughout Maringá, including urban mobility terminals, major avenues, squares, high-traffic intersections, and public corridors. Results and customer feedback Continuous monitoring of CCI allows officers to identify suspicious activity and promptly alert The implementation of CCI Maringá with VIVOTEK solutions has improved public safety, causing a notable reduction in crime rates and an increased sense of security among residents.  Continuous monitoring of CCI allows officers to identify suspicious activity and promptly alert nearby law enforcement with accurate information.  Benefits VIVOTEK’s advanced imaging technology supports crime prevention and investigation and serves as crucial evidence in legal proceedings. Key benefits include: Reduced investigation costs and time. Greater efficiency and safety for public agents working in the sector. Reduction in car thefts. Reduction in criminal activities. Increased quality of life for the population. Vehicle management As Acting Mayor Ulisses Maia emphasised, “This investment is capable of protecting the law-abiding citizens of Maringá, preventing all types of accidents that can happen in our city.” The integration of video analytics, particularly licence Plate Recognition (LPR), greatly increases safety by managing the flow of vehicles in and out of the city, reinforcing Maringá’s status as a smart city in Brazil.

360 Vision Technology, the UK manufacturer of ruggedised HD, radar, and thermal PTZ imaging cameras, has supplied its Invictus TX streaming camera surveillance technology for installation at South Tyneside Council (STC) car parks.  Part of a wider STC CCTV surveillance scheme, thirty 360 Vision Invictus TX cameras have been installed by integrated technology solutions provider, North, to provide 24-hour monitoring for car parks located across South Shields.   Challenges with existing CCTV Daniel Chappell, Technical Account Manager at North takes up the story, “Historically, South Shields had an existing public safety CCTV system, which was mainly street-focused." "However, this camera network had become unreliable with age, with some cameras being removed. As part of a project to overhaul the system, an opportunity arose for the STC car parks department to allocate a new surveillance solution, to cover its twelve town centre car parks." New solution requirements “After discussing the car parks’ CCTV requirements with long-term client STC, we set about securing a robust solution, with technical support supplied in discussions with the team at 360 Vision. We outlined the technical requirements and video transmission restrictions of the project to 360 Vision’s technical team and were delighted with the enthusiasm and technical understanding of the demanding requirements of this installation." “While cameras were required to replace existing devices, mostly in existing camera tower locations, the choice of video transmission needed to be re-considered, as the legacy fibreoptic cabling had become unreliable and a replacement fibre network would have been prohibitively expensive." TX streaming camera “On consideration of the cabling issue, 360 Vision suggested that we consider their TX streaming camera option, to transmit camera video wirelessly, over 4G mobile networks. This would have the benefit of substantially low-cost video transmission compared to the expense and civil works disruption required to own or lease a new fibre network, totally negating the need for fixed cabling." "Taking up the idea and to secure the best 4G network supplier for each TX camera, exact camera locations were provided and cross-referenced with network operators to provide the best quality of signal at each specific camera location.”  Invictus PTZ TX cameras Authorised operatives in the field can view selected Invictus TX camera images using a laptop browser Utilising 4G unlimited data sim cards and backed-up by on-the-edge built-in camera recording, the new Invictus PTZ TX cameras are securing STC car parks with video streaming, supplying high-quality wireless images to a Veracity Viewscape VMS in the main STC control room. In addition to control room monitoring, authorised operatives in the field can view selected Invictus TX camera images using a laptop browser or mobile phone.  Car park safety and security Councillor Jim Foreman, Lead Member for Housing and Community Safety at South Tyneside Council, said, “This investment forms part of wider improvements to our CCTV provision which is a vital tool in helping to keep our residents and visitors safe." “The surveillance flexibility and technology that comes with this new system greatly enhances the safety, security, and management of the car parks." Real-time monitoring "Staff has a reliable video system for monitoring the cameras and supporting them to manage and respond to incidents in real-time more quickly and effectively." "The upgrade demonstrates our commitment to providing safe and secure car parks, many of which hold prestigious Park Mark awards in recognition of good management and maintenance, as well as appropriate levels of lighting, signage, cleanliness, and surveillance.”  Camera features Invictus TX cameras installed deliver close-up imaging via their 32x zoom lens and excellent night-time vision Featuring a continuous rotation pan, unobstructed 360-degree view, and 160-degree tilt, the 360 Vision Invictus TX cameras installed deliver close-up imaging via their 32x zoom lens and excellent night-time vision, being equipped with optional on-board white light LED technology.   “If a network becomes crowded and the transmission bandwidth reduced, for example, during events such as the Great North Run, the TX camera will automatically optimise its video compression to maintain the best quality of video available,” Daniel explains.  Comprehensive coverage “This advanced functionality offers peace of mind for STC car parks that the best quality video will always be received for monitoring, whatever the network conditions. And in the case of a network outage, no essential video will be lost, as back-up recording is stored in the Invictus TX camera head, ready for ‘on-demand’ download and viewing when the network has recovered.”  The cameras provide comprehensive coverage of the STC car parks, at a fraction of the cost associated with traditional hard-wired video transmission infrastructure.  Ultra-low light technology Adrian Kirk, Business Development Director at 360 Vision Technology commented, “The combined Invictus TX camera and integrated LED white light technology makes it the perfect choice for the demanding coastal environment at STC’s South Shields car parks." "For the ultimate in imaging performance, Invictus’ ultra-low light technology 1/1.9’’ ULL sensors deliver brighter, crisper, and more defined colour images, even at night time. We are proud to have delivered a practical Invictus TX-based camera solution as part of the STC CCTV network upgrade.” 

ZeroEyes, the creators of the only AI-based gun detection video analytics platform that holds the full US Department of Homeland Security SAFETY Act Designation, and EPS, an Ohio-based security systems integrator announced a partnership to protect schools against the threat of gun-related violence.  They also unveiled their first joint customer, the Tri-County Career Centre (TCCC) in Southeastern Ohio, which has adopted ZeroEyes’ proactive security technology to protect students, faculty, and staff. Camera placements The partnership aims to amplify customer service and extend the reach of ZeroEyes’ technology to new territories. EPS played a key role in the adoption and implementation of ZeroEyes at the TCCC, conducting site visits, identifying the most effective outdoor cameras, and working closely with ZeroEyes to determine the optimal camera placements. Public, and school safety “As a 100% family-owned business that has been operating for over 40 years throughout the US, EPS prides itself on staying ahead of the game when it comes to technology, the public, and school safety,” says EPS President Charles Wilde. “ZeroEyes’ edge technology and proven commitment to public safety fits squarely within EPS’s model. It's an impressive product, and it's only going to get better as AI continues to advance. I believe it to be a first line of defense against the school shootings that are happening throughout the US.” Comprehensive security integration services EPS specialises in custom solutions across fire detection, security, access control, and video surveillance Based in Canal Winchester, Ohio, EPS provides comprehensive security integration services from design through installation and maintenance. The company specialises in custom solutions across fire detection, security, access control, and video surveillance. “After seeing a ZeroEyes demo presented by an existing EPS client, I instantly knew we needed it as an additional layer of protection,” said Connie Altier, Superintendent of TCCC. “This technology provides a level of safety that I wasn’t even aware existed. Once I learned about it, there was no question in my mind—we had to implement it to ensure the highest level of security for our school.” TCCC Serving the community for 50+ years, TCCC educates 650 students spanning eight districts in rural Southeastern Ohio. The school offers programs for high school students and adults, and its diverse programs are designed to provide students with the critical know-how and real-world exposure needed to excel in their selected careers. TCCC is the first school in Athens County, Ohio to implement a multi-layered security system complete with security cameras, key card door access, a full-time onsite resource officer, and ZeroEyes. AI gun detection and intelligent situational awareness If these experts determine that the threat is valid, they will dispatch alerts and actionable intelligence ZeroEyes' AI gun detection and intelligent situational awareness software is layered on existing digital security cameras. If a gun is identified, images will instantly be shared with the ZeroEyes Operations Centre (ZOC), the industry's only U.S.-based, fully in-house operation centre, which is staffed 24/7/365 by specially trained U.S. military and law enforcement veterans. If these experts determine that the threat is valid, they will dispatch alerts and actionable intelligence, including visual description, gun type, and last known location, to local law enforcement and the school security team as quickly as 3 to 5 seconds from detection. Protection against gun-related violence “As we work toward a safer future for all, partnering with systems integrators like EPS helps us expand our reach to new areas so we can protect more people," said Mike Lahiff, CEO and co-founder of ZeroEyes. "Our solution complements EPS's model perfectly, creating a powerful duo to enhance security measures. We look forward to working together to protect the TCCC and other future joint customers against gun-related incidents.”

VIVOTEK, the global pioneering security solution provider, has played a pivotal role in enhancing campus safety at CDO Newton, a renowned educational institution in Sint-Niklaas, Belgium, that helps guide students in taking their first steps toward the job market. As CDO Newton expanded its facilities, ensuring the security of students, staff, and visitors across a larger, more dynamic campus became increasingly challenging. To address this, CDO Newton turned to VIVOTEK's state-of-the-art AI security solutions to provide a scalable, comprehensive security system that offers maximum coverage, advanced AI capabilities, and improved operational efficiency. Challenges CDO Newton's previous security infrastructure was unable to effectively monitor all areas CDO Newton's previous security infrastructure was unable to effectively monitor all areas of its expanding campus. It lacked full coverage and had blind spots, while system administrators spent long hours manually searching footage. Additionally, the time-consuming manual video review process hindered the quick identification and response to potential incidents. The institution needed a solution that would: old and outdated. Provide comprehensive coverage with minimal blind spots. Enable efficient monitoring and management using AI-driven technology. Be scalable to accommodate future growth and evolving security needs. Reduce the total cost of ownership by minimising the number of cameras required and simplifying maintenance. VIVOTEK, in collaboration with trusted partners Educorner bvba and Optima Networks, provided a powerful solution that addressed these challenges head-on. By combining VIVOTEK’s AI-powered cameras with a user-friendly video management platform, the solution ensured enhanced campus security, and a more efficient overall system. Solutions VIVOTEK’s security technology played a central role in transforming CDO Newton’s security infrastructure. A carefully planned deployment saw the installation of a range of VIVOTEK cameras, complemented by Network Optix Video Management System(VMS) and VIVOTEK's Deep Search Plugin, to provide an integrated and effective solution. Key components of the system included: 12MP 360-Degree Fisheye Cameras: These cameras deliver panoramic coverage, eliminating blind spots and reducing the number of cameras needed. With their wide coverage area, they also minimise installation and maintenance costs, offering a highly cost-effective long-term solution. 5MP 180-Degree Panoramic Cameras: Ideal for areas requiring broad, high-definition coverage, these cameras ensure clear, distortion-free footage across key zones. 89-v2 Fixed Dome Cameras: These cameras were strategically placed to secure high-risk areas, delivering clear, AI-powered analytics that support enhanced object detection and incident management. Network Optix VMS and VIVOTEK Deep Search Plugin: Integrated into the system, these tools significantly enhance usability, enabling security personnel to quickly search and identify objects and individuals within large video datasets using advanced AI-based filters. Key benefits to CDO Newton Comprehensive Coverage with Cost Savings: VIVOTEK’s combination of 360-degree and 180-degree panoramic cameras ensures wide coverage of CDO Newton’s campus, reducing the need for additional cameras. This translates to lower installation and maintenance costs while still providing robust security coverage. AI-Powered Object Detection and Real-Time Alerts: Equipped with VIVOTEK’s Edge AI technology, the system’s advanced object recognition capabilities detect unusual trespassing in restricted areas or unauthorised vehicles parked in no-parking zones. This ensures security staff can investigate and intervene promptly, minimising risks and enhancing overall campus safety. Intuitive Video Management: The integration of VIVOTEK’s Deep Search Plugin with Network Optix VMS provides a user-friendly interface that allows security staff to easily manage and monitor live footage, conduct investigations, and access historical data. This streamlined process reduces the need for extensive training and enhances operational efficiency. Scalability for Future Growth: The modular nature of the system ensures that it can be expanded to meet the future needs of CDO Newton as the campus continues to grow. Additional cameras can be easily added without significant disruption to existing operations, ensuring that the institution’s evolving security requirements are met. Results and customer feedback VIVOTEK, in collaboration with local partners Educorner bvba and Optima Networks, successfully implemented an efficient security solution at CDO Newton. This exciting example demonstrates the integration of innovative technology and expertise to create a secure, scalable, and cost-effective system, providing a safer learning environment for both campus management and students. VIVOTEK continuously offers the most trusted cutting-edge security solutions to its customers and deeply develops various vertical markets in the future, including the educational sector that fosters knowledge.

Direct costs such as purchase price and maintenance are important elements in the total cost of ownership (TCO). However, there are others. Elements such as opportunity costs of lost revenue or hidden costs of energy consumption and environmental consequences can also impact the measure of TCO. Costs of training, integration, support, and scalability can also be examined. Considering the security industry impact of TCO, we asked this week's Expert Panel Roundtable: How does/should total cost of ownership (TCO) impact the decision-making process when choosing technologies for security?

When it comes to preventing theft and ensuring overall safety, technology offers a robust toolkit for retail stores to enhance security in several ways. From intelligent surveillance systems to RFID tags used to avoid shoplifting, today’s retail and loss prevention strategies are more effective than ever. Beyond security, the newer technologies can also provide benefits related to merchandising, inventory control, customer service, and the list goes on. The combination of abundant data and artificial intelligence (AI) is a powerful one-two punch that is on the verge of reshaping the retail industry. We asked this week's Expert Panel Roundtable: How are new technologies transforming the retail and loss prevention markets?  

Video surveillance has been a dominant factor in the casino market since the 1950s when video replaced the use of elevated walkways that allowed casino security personnel to monitor the gaming floor from above. As technology continues to evolve, we can expect to see more innovative uses of video in the casino market. Beyond video, other technologies are also transforming the casino experience. We asked this week’s Expert Panel Roundtable: How are new technologies impacting the casino surveillance and security market?