Crestone is a Denver-based company in the energy industry that focused on the exploration and production of oil and gas reserves in the Rocky Mountain Region.
With great company growth over a short period of time, infrastructure solutions were assembled quickly with local cloud providers, but soon created new IT challenges for Crestone, both in the technology and with their initial managed service provider.
Challenge
Hosted in a Denver data centre by a managed service provider, Crestone put their IT infrastructure together in short order without fully understanding the complexity involved, resulting in a disorganised environment that couldn’t scale.
They aimed to slowly rearchitect and improve their structure using their original provider as the company evolved, but as the environment became hard to manage and support, Crestone felt the partnership was faltering.
In many situations, Crestone felt they were having to manage their managed service provider and were in a constant reactive state.
It was clear the provider was not turning out to be a proactive partner for Crestone and simply wasn’t delivering an acceptable level of service.
Solutions
To relieve the internal IT team Ntirety migrated Crestone’s internally run Desktop to the Ntirety-managed desktop
Overall, Crestone needed flexibility and guidance—and Ntirety was the ideal, experienced partner to help.
To relieve their internal IT team from managing and troubleshooting, plus optimising systems at the same time, Ntirety migrated Crestone’s internally run Virtual Desktop to the Ntirety managed multi-tenant desktop.
The full solution to take Crestone through a digital transformation included private cloud, disaster recovery services, along with the Virtual Desktop.
Accelerating momentum of transformation
For Crestone, the momentum of their transformation was guaranteed to accelerate with Ntirety’s Guidance Level Agreement and Monitoring Insights.
This commitment to continuous improvement solidified a true partnership that would provide the proactive monitoring and optimisation Crestone’s previous provider failed to deliver.
Results
With the guidance and skills of Ntirety’s experts, Crestone finally operates on the fully functioning IT environment the enterprise needed, but always struggled to achieve.
To help them migrate and optimise, Ntirety’s managed services included:
- Monitoring Insights across all SQL Services and World Wide Web Publishing Services
- Database monitoring
- Daily backup reports
- Custom escalations based on alarm criticality
- Dashboards for ScienceLogic for Crestone to see their environment at a high-level
More than just a quick IT fix
Collaborating closely with Crestone’s team for a detailed understanding of their infrastructure and goals, Ntirety delivered additional monitoring services and tools to complement and enhance existing practices and processes.
Together, Ntirety provided more than just a quick IT fix for Crestone, but instead formed a dedicated, long-lasting partnership.
