Trackforce - Experts & Thought Leaders

Trackforce™, a security workforce management platform, announces its acquisition of Valiant Solutions Inc., a provider of Human Capital Management (HCM) software solutions. The new company, Trackforce Valiant, now delivers all-in-one security workforce management platform: the only comprehensive operations management solution available to the industry. Building on a pedigree and industry knowledge of physical security, Trackforce Valiant is a purpose-built solution that supports the growing needs of security guard companies worldwide. As a result of this acquisition, Trackforce Valiant now enables automation of every single aspect of a security company’s operations, including crucial back office functions such as billing, payroll, time and labor management (TLM), human resource management (HR), and employee and client onboarding. This game-changing upgrade still delivers Trackforce’s globally proven front-line capabilities, including tracking guard tours, visitor management, incident reports, and more, in a paperless environment devoid of antiquated guard tour devices. We are now able to offer end-to-end management of the entire security company workforce environment" “Trackforce is one of the most innovative solutions for security guard management, and Valiant Solutions joining our team has created an exciting opportunity in the market,” explains Trackforce Valiant’s new CEO George Wright. “By bringing Valiant’s solutions onto one unified platform, we are now able to offer end-to-end management of the entire security company workforce environment that combines people, process, and technology in one seamless solution that benefits security company management, the workforce, and clients. Everyone wins together.” Intuitive SaaS solution Trackforce Valiant is a complete platform for security companies. “Our clients gain access to an entire feature-rich, intuitive, and customisable SaaS solution. With this news, we are now the market leader in providing secure productivity tools for the trusted workforce,” adds Wright. For security guarding companies, the benefits of the full Trackforce Valiant platform are massive. The fully automated back office environment increases productivity, saves time on operational and HR processes, and optimises the management and utilisation of all security employees with mobile and desktop applications. All the shift data and hours worked by each security officer are easily tracked, then processed by an intelligent back-office management platform, thus minimising payroll processing time for all security personnel. In the field, the platform empowers security officer supervisors with intelligence-driven technology fed by data captured on smartphones by guards on the front line. This improved access to relevant data supports more effective management of more customer sites and assets while maintaining a high standard of service irrespective of location. A unified front-line and back-office management system ultimately allows users to manage and track not only who is assigned to each site but also any security officer activity, all with an unmatched level of vigilance. Holistic view of security operations Trackforce implements solutions for clients such as G4S, SecurAmerica and Inter-Con Security Systems, among others What is more, security company customers can attain fresh insights to improve management with greater transparency, real-time KPIs, and a holistic view of their security operations based on data captured by officers on duty. “Trackforce has become an integral partner in the success and growth of our security company,” observes Joe Murphy, Senior Vice-President at SecurAmerica. “Since implementing the Trackforce platform several years ago, we have established a solid foundation, and we are now building on it to provide the highest level of services and demonstrable value to our customers.” “We have been using Valiant for many years, and I have been consistently impressed with the professionalism of Valiant’s staff, the ease of use of the software, and the wide variety of tools at my disposal,” remarks Ken Grossberger, Vice President of Elite Investigations. “I’ve always received timely, helpful responses to any issues, and Valiant continuously improves current products while bringing new ones online. Valiant’s team has always done a great job for us, and I’m excited to see what this new announcement brings for our business.” Trackforce implements solutions for clients such as G4S, Whelan Security, SecurAmerica, McKesson Corporation, and Inter-Con Security Systems, among many others.

Trackforce announces the launch of its new Command Center, which removes the need for security companies to have onsite supervisors at each customer site. The Command Center achieves this with its ability to intuitively capture, process, and display essential information from the field required by supervisors to perform their duties on an easy to navigate screen, irrespective of their location. Security workforce management The Trackforce Command Center equips security supervisors stationed at a central location with the capability to remotely monitor and manage individual or multiple officers and various security situations. It also delivers a unified threat analysis across multiple sites. Security supervisors now have quicker access to existing security resources needed to manage a situation and improve response times. The Command Center also ensures that there is greater oversight and control over client sites. The Command Center is suited to security businesses with clients in various vertical market sectors As a component of the broader SaaS Trackforce security workforce management platform, the Command Center is suited to security businesses with clients in various vertical market sectors. It is scalable and will support the security company through all its growth stages without negatively impacting already tight profit margins. Customer service level The Command Center is provided with a full set of features to all security companies irrespective of size, and all users become fully operational within a few days of the Trackforce platform’s implementation and customisation. “The Command Center changes the security environment from being reactive to pre-emptive, so, security teams don’t have to wait for something to happen and can make proactive decisions,” says Guirchaume Abitol, CEO and Founder of Trackforce. “It does away with disparate solutions that supervisors previously used to monitor and enhance their decision-making capabilities. This results in improved operational readiness and business efficiencies for security companies. Service standards are maintained, SLAs are met, and security companies are able to optimise the capabilities of their security supervisors. This is a win-win for security companies at a management level, supervisors at an operational level, and clients at the customer service level.” Real-time monitoring Supervisors realise enhanced situational awareness through real-time monitoring of security officers With a responsive view of security officers and developing situations at every level, the Command Center empowers supervisors to go from a broad, regional display to site-level data. Management can also opt to zoom in and monitor individual personnel activity at any time and contact, assist, and communicate with even the most remote officers using push-to-talk and mass notification communication capabilities. Supervisors realise enhanced situational awareness through real-time monitoring of security officers. With enhanced command and control capabilities, an officer or developing situation can be tracked in no more than two clicks, on a single screen, with fewer actions than previously required. Privileged user capabilities The system has built-in security and privileged user capabilities controlling who has access to specific functionality, customer data, and officers on client sites. Supervisors have the ability to monitor and manage individual officers and teams of officers, individual sites, or a group of sites in a city, a state, across the country, or globally if needed. Over the past two decades, Trackforce has risen to become a recognised global market leader by improving security officer operations and productivity while reducing cost and risk via innovative mobile and desktop applications. The company implements solutions for clients such as Allied Universal, Whelan Security, SecurAmerica, Inter-Con Security Systems, SOS Security, G4S, and many others.

Trackforce has entered the retail market with a leading security workforce and activities management platform that empowers retailers to effectively manage their physical security and loss prevention environment. The platform delivers actionable data analytics to anticipate, assess, and mitigate risk; it enhances compliancy management, and helps supervisors manage more resources at multiple sites from one centralised location. Retail security and loss prevention teams operate in a challenging and complex environment" Retail Security According to Guirchaume Abitbol, CEO and Founder of Trackforce, “Retail security and loss prevention teams operate in a challenging and complex environment. To be successful they must access the best type of technology to support their security and loss prevention teams and streamline management of the entire security and risk environment. Our platform is seamless. Simpler to operate and more cost effective, it helps retailers deliver enhanced shopper safety while optimising security and loss prevention management.” Trackforce supports security and loss prevention teams by giving them predictive and historical data analytics to boost their strategic decision-making capabilities. The SaaS platform’s predictive analytics capabilities facilitate easy identification and analysis of theft patterns so that weak areas within the store can be improved to reduce risk and loss. Historic data are analysed, cross-referenced with trends and industry best practices, and then broken down. The resulting intelligence can then be used to fine tune security both within the store and externally. Trackforce SaaS platform The platform also consolidates and centralises the security command and control function, eliminating the expense of posting multiple supervisors at various sites. “Now one supervisor using the Trackforce command center is empowered with communication and management capabilities to effectively oversee security at numerous retail sites. The supervisor can communicate over multiple communication channels to security officers at all locations they are responsible for,” adds Abitbol. “This delivers major budgetary savings for the retail enterprise without compromising quality in any aspect of its security environment.” The Trackforce platform prevents loss and mitigates risks by securely maintaining digital records Security and risk management within the retail environment is complex, with numerous code and compliancy requirements. Missing a deadline can result in severe fines, increased insurance premiums, or even prosecution. The Trackforce platform prevents loss and mitigates risks by securely maintaining digital records and proactively alerting stakeholders when licenses need renewing and audits and inspections are due. The security manager commands a dashboard view of the entire regulatory and compliancy landscape across all store locations. Security and risk management “No two retail security departments are the same,” concludes Abitbol. “So we help retail clients customise their Trackforce workforce management platform based on their unique security, loss prevention, and risk environment. Trackforce eliminates the need for time-consuming paper reports and antiquated guard tour devices. It assists security officers and loss prevention officers in fulfilling their duties effectively, giving them improved capabilities to help them face their security challenges with greater efficiency and economy.”

Workforce management systems gather and analyse information and anomalies from security officers in the field. The information ranges from direct observations entered via mobile or desktop apps by officers on duty to reports from cleaning staff, the maintenance department, and CCTV operators. Taken together, the information yields business intelligence and data analytics at no additional cost. Trackforce is a provider of workforce management solutions specific to the security industry and its unique operational requirements. From tracking guard tours to managing incidents and officers remotely, the platform improves officer accountability, optimises operations, and delivers actionable insights via a live dashboard to reduce vulnerabilities and enhance efficiencies. The platform is customisable and scales to each client’s business. Platform to control and identify risks “Corporate security teams deal with issues related to operational risk, facility security levels and design basis threats, and must contend with manmade, naturally occurring, and technological events,” says Guirchaume Abitbol, CEO and founder of Trackforce. “We provide them a platform that enables them to control and identify risks, deliver their service, and maintain security best practices.” Trackforce uses live monitoring to ensure quality control and to upgrade situational awareness, delivers real-time incident notifications Trackforce serves large security guard companies and global organisations in diverse vertical market sectors and is expanding in facilities management. More than 200,000 professionals at over 20,000 customer sites in 45 countries use the platform. Trackforce uses live monitoring to ensure quality control and to upgrade situational awareness, delivers real-time incident notifications, and generates data-rich analysis and key performance indicators (KPIs) that enhance monitoring and reporting. Reduces corporate risk Better management of corporate risk is a benefit of security workforce management. The Trackforce platform reduces corporate risk in four areas by: Managing multiple sites, located anywhere, with various threat levels, cultural differences, operating procedures, and regulations. Supporting a security budget and investment in new solutions by providing data necessary for budget approval. Keeping management informed about outsourced security services partners with relevant data, analytics, and transparency. Providing real-time data on risks and incidents so operations can be quickly optimised to ensure top-level security services. Identifying potential threats and risks The platform rapidly and accurately collates data (implied data or trends) based on user-selected parameters. Data- and intelligence-rich reports become available to managers from any location via a dashboard. All necessary information is displayed on a single screen in an uncluttered format.The ability to analyse current and historical data in real time empowers security managers to track patterns Reports can be downloaded and shared with stakeholders. The ability to analyse current and historical data in real time empowers security managers to track patterns, identify potential threats and risks, and implement preventative actions and strategies. Using data intelligence as benchmark Security teams will use data intelligence as a performance benchmark for resources required to accomplish site goals. They will also use this information to pilot and rationalise resource needs for impending contracts based on historical, descriptive (what happened), diagnostic (why did it happen), predictive (what will happen) and/or prescriptive data (how can we can make it happen). “For example, when a large company incurs incremental computer equipment theft, a supervisor can use the platform to review historical reports and identify patterns and anomalies,” says Abitbol. “The supervisor could then identify and proactively implement targeted strategies to mitigate the theft, such as modifying security routes, increasing patrols, or adjusting asset management protocols.” Enhanced control of security resources The Trackforce platform has been designed to serve clients at multiple regional and national locations and is available in many languages. The Command Center allows a security supervisor based at a central location to easily manage officers on multiple sites. The Command Center provides greater oversight and enhanced control of security resources The Command Center provides greater oversight and enhanced control of security resources. Management can compare locations and evaluate security with a customisable reporting dashboard for each site. The uniform platform uses the same reporting templates and processes for each secured and managed location, thus ensuring consistency and accurate benchmarking. Trackforce’s workforce management solution has low cost and presents a low barrier to entry, with systems that can be implemented in a short time.