Protection 1 - Experts & Thought Leaders

The Buncombe County Public Safety Communications Centre (BCPSC) became the 145th Emergency Communications Centre (ECC) in the United States and the 13th ECC in the state of North Carolina to implement the Automated Secure Alarm Protocol (ASAP).  Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centres to Emergency Communication Centres (ECCs).   Agreement with MCP TMA signed a multi-year managed services agreement with MCP in June Buncombe County went live on June 21st and 22nd with the following alarm companies: Rapid Response Monitoring; Vector Security; Alert360; Securitas; Quick Response; Brinks Home Security; Dynamark Monitoring; ADT; Protection One; Guardian Protection; National Monitoring Centre; Vivint; Johnson Controls (Tyco); Security Central; United Central Control; CPI Security; and Affiliated Monitoring. TMA signed a multi-year managed services agreement with Mission Critical Partners (MCP) in June to power the growth of its ASAP Service. The goal of the new partnership with MCP is to expedite the expansion of the ASAP Service and drive the development of a cloud-based solution. The next-generation solution will allow for the real-time sharing of rich data, including camera video streams, live location, health information, photos, and interior blueprints, dramatically improving situational awareness for emergency responders.

Everon, also known as ADT Commercial, a pioneering security integrator and premier provider of commercial security, fire and life safety in the U.S., announced its executive leadership team since the recent completion of its acquisition by GTCR. Everon draws on an outstanding legacy of service excellence that is strengthened by over a decade of industry expertise, with many leaders having spent the majority of their careers in the industry. The organisation’s executive leadership team—led by Dan Bresingham, Chief Executive Officer—is no exception. GTCR’s acquisition Bresingham is a longtime veteran of the commercial security industry, with nearly 20 years Bresingham himself is a longtime veteran of the commercial security industry, with nearly 20 years of leadership experience that spans finance, sales strategy, go-to-market planning and operations. He most recently served as the President for ADT Commercial prior to GTCR’s acquisition in October 2023, and has also held high-level leadership positions with HSM Security, STANLEY Security, and Protection 1.  “I’ve always said that we have the most exceptional individuals in the industry pioneering and working for this organisation,” Bresingham said. “When I look at the leadership team we’ve assembled, I’m confident that their unparalleled talent, knowledge, and commitment to excellence will play a pivotal role in propelling Everon to new heights.” Everon’s executive leadership Led by Bresingham, Everon’s executive leadership team includes: Mike McWilliams, President & Chief Operating Officer McWilliams has spent over 30 years in the fire and life safety industry, most recently serving as Sr. Vice President, Field Operations for ADT Commercial. Previously, he was President and CEO of Red Hawk Fire & Security, prior to and through its acquisition by ADT in December 2018, and has held leadership positions with SimplexGrinnell and Tyco International. Mark Foley, Executive Vice President & Chief Financial Officer Foley brings more than 30 years of industry experience to his role with Everon, previously serving as the Chief Financial Officer for ADT Commercial. His experience includes high-level positions for Tyco International and Red Hawk Fire & Security. Ken Teifer, Executive Vice President, Sales Teifer has spent nearly 35 years in the commercial security industry, and most recently held the position of Sr. Vice President, Sales for ADT Commercial. He’s been a prominent sales leader across the industry, including experience with STANLEY Security and Sonitrol. Ryan Fritts, Chief Information Officer Fritts is a nearly 20-year veteran of the commercial security and cybersecurity space, with extensive experience in security, product, technology and software delivery. He most recently served as the Chief Information Security Officer for ADT, and has previously held technology leadership positions with STANLEY Security and Protection 1. Kasia Moore, Chief Legal Officer Moore brings nearly 20 years of corporate legal experience to her role with Everon, previously serving as Vice President & Deputy General Counsel, Commercial for ADT. Prior to leading ADT Commercial’s legal team and strategy, Moore held various legal leadership roles at Carrier, United Technologies and Lennox.  Julie Perkinson-Carpenter, Chief Human Resources Officer Perkinson-Carpenter has over 25 years of experience as a creative and collaborative HR professional. Her recent role was Vice President, Human Resources at ADT, and she has held various leadership positions within ADT over her career. Beth Tarnoff, Chief Marketing Officer Tarnoff has been an award-winning marketing leader in the commercial security space for nearly 20 years, and most recently held the position of Vice President, Marketing & Communications for ADT Commercial. Prior to ADT Commercial, she led marketing programs at STANLEY Security and HSM Security.  Jay Robertson, Sr. Vice President, Organisation Transition Robertson is a 20-plus year veteran of the security industry, spending most of his career at ADT and Protection 1. He most recently served as the Sr. Vice President, Product Management for ADT Commercial, and prior to that, held the position of Sr. Vice President, Product Marketing for ADT. Ed Bacco, Vice President, Emerging Technologies Bacco brings more than 30 years of security management, physical security and project management experience and expertise to his role with Everon. He previously held the same position with ADT Commercial, and throughout his career has served in leadership roles for Aronson Security Group, Amazon and the National Transportation Security Operation Centre. Author's quote “Over the years, I’ve witnessed firsthand the value that these leaders can bring — not only to our organization, but the industry as a whole,” Bresingham continued. “Their experience, expertise, and determination are unmatched, and I know they’ll be central to our success at Everon." Customer-driven service excellence Everon was built over the last decade by some of the most trusted names in commercial security. In that time, teams remained focused on providing comprehensive, scalable solutions to address the unique needs of mid-market, national and large-scale organisations, and established a new industry standard for customer-driven service excellence and delivery.  With GTCR’s acquisition of ADT Commercial in October 2023, Everon has emerged as an innovator and service excellence champion protecting commercial people, property, and assets across industries.

Hikvision USA Inc., a provider of artificial intelligence, machine learning, robotics and other emerging technologies, and the supplier of video surveillance products and solutions, provided a new, high-resolution IP security system installed by Hikvision integrator ADT/Protection 1, to upgrade security for the Battleship North Carolina, a national historic landmark in Wilmington, N.C. A stationary nine-level ship and museum, the Battleship North Carolina is a memorial honouring the 11,000 North Carolina service members who perished in World War II, along with all veterans. Visitor attractions include mess halls, the engine room, the bridge, and the Combat Information Centre. Hikvision integrator partner ADT/Protection 1 upgraded the system and installed 45 new Hikvision cameras Replacing analogue surveillance “The combination of Hikvision camera models and thoughtful camera placement has produced a broad surveillance umbrella for the Battleship North Carolina landmark, and also has some amazing views,” said Jason Summers, commercial sales at ADT/Protection 1. The ship’s cabling posed the biggest challenge, Summers said. “The USS North Carolina had a team of volunteers that handled cabling onboard the ship. Once the old coax cabling was removed, connecting the cameras and network was relatively easy.” After completing a major network upgrade last fall, it was an ideal time to replace the battleship's aging analogue surveillance system. Hikvision integrator partner ADT/Protection 1 upgraded the system and installed 45 new Hikvision cameras. Hikvision 3 MP dome cameras, 2 MP 30x optical zoom PTZ cameras, 2 MP motorized zoom bullet cameras, and 2 MP turret cameras were placed throughout the main ship and the gift shop Recording capacity up to 40 days A mix of Hikvision 3 MP dome cameras, 2 MP 30x optical zoom PTZ cameras, 2 MP motorized zoom bullet cameras, and 2 MP turret cameras were placed throughout the main ship and the gift shop. Two Hikvision 32-channel NVRs with 6 TB of storage provide recorded footage up to 40 days. “Hikvision contributes to the communities where we live and work,” said Alex Asnovich, Head of Marketing, Hikvision North America. “With our integrators as partners, we are able to support the community and give back to memorials like the Battleship North Carolina.”

ADT Commercial have grown organically in double digits since 2016, in addition to growing through 15 acquisitions completed since the merger of ADT and Protection One. Acquisition of integrator companies such as Red Hawk Fire and Security and Aronson Security Group have expanded ADT Commercial’s presence geographically to more areas of the country. Most of the employees of the acquired companies have stayed with ADT and “helped to create a corporate culture and a good place for employees to work,” says Dan Bresingham, Executive Vice President of ADT Commercial. Happy employees ensure good customer service. Enterprise resource planning Bresingham will lead ADT Commercial as it becomes a separate business unit in 2020 “We adapt to where our clients want us to be,” adds Joe Sanchez, Senior Vice President of Customer Operations of ADT Commercial National Accounts. “We take a strategic approach as we determine how adaptive our customers are going to be to the new technology.” I caught up with ADT Commercial at the GSX trade show in Chicago. Bresingham tells me ADT Commercial has benefitted from the calibre and breadth of leadership talent that have come along with the various acquisitions, including Mike McWilliams of Red Hawk, Bob Dale of Protection One, and Phil Aronson of Aronson Security. The transitioning of internal systems such as enterprise resource planning (ERP), billing and customer repair software will further steamline the ADT Commercial operation in the next several months. Bresingham will lead ADT Commercial as it becomes a separate business unit in 2020. We caught up with ADT at the GSX trade show in Chicago Providing new opportunities for regional integrators Additional acquisitions are also likely; in fact, growth is likely to accelerate. ADT Commercial offers a national footprint that can provide new opportunities for regional integrators it brings into the fold. New acquisitions will continue to fill out ADT’s skillset requirements in specific geographic areas where more expertise is needed. Security directors have a small staff and we help them know what they should be looking at in terms of data" “The industry doesn’t change a lot,” says Bresingham. “The technology just gets better, faster, and cheaper. As a service provider we take the best technology and combine it to provide the best solutions. We’re product-agnostic. Most of our jobs are down-and-dirty, doing the same things, but we’re pushing ourselves to be the best every day at the basics.” An emphasis at ADT is to provide customers ‘actionable’ data compiled from their various security systems. “We have a range of customers,” says Sanchez. Managing networks and video remotely “From small businesses to large data centers, there is no electronic system we cannot do. We are adaptable, from providing basic intrusion all the way to more sophisticated elements. Security directors have a small staff and we help them know what they should be looking at in terms of data.” “Our customers are our ‘true north’,” says Sanchez. A strong relationship with clients forms the basis for ADT Commercial’s success. Helping customers track data utilises ADT Commercial’s eSuite account management system, homegrown software that compiles and analyses various customer data inputs. It also allows the ability to manage networks and video remotely. “We built it from scratch for customers. It’s a web-based system that helps them manage their business,” says Bresingham. “We hold ourselves accountable. We don’t hide from data, we encourage it.” Monitoring refrigeration units The solution is different in every case, just as every customer is uniqueIn addition to data from customer systems, eSuite can compile local weather information, crime statistics and other information that can help provide trending information to guide a customer’s business. The system’s flexibility enables ADT to provide the data each customer needs. ADT helps customers manage their business beyond the security department, too. “We do a lot of things in environmental control, monitoring refrigeration units and making sure humidity and temperature readings are correct,” says Sanchez. Leaving a door open could cause product loss at a pharmaceutical company, for example. In the food industry, a freezer malfunction could cause huge losses. In either case, an alarm can draw attention to the problem in a timely manner. Other customers face regulatory requirements that demand an audit trail of compliance, which ADT’s systems can provide. At the end of the day, ADT asks customers ‘What’s your security need?’ The company then adapts and assembles its solutions using internal resources and outside vendors, to meet that need. The solution is different in every case, just as every customer is unique.

ADT Inc.’s acquisition of Red Hawk Fire & Security, Boca Raton, Fla., is the latest move in ADT Commercial’s strategy to buy up security integrator firms around the country and grow their footprint. In addition to the Red Hawk acquisition, announced in mid-October, ADT has acquired more than a half-dozen security system integration firms in the last year or so.  Here’s a quick rundown of integrator companies acquired by ADT: Protec, a Pacific Northwest commercial integrator (Aug. 2017); MSE Security, the USA’s 27th largest commercial integrator (Sept 2017); Gaston Security, founded in 1994 as a video surveillance integration company and whose services have since expanded to include intrusion, access control, and perimeter protection (Oct. 2017); Aronson Security Group (ASG), which delivers risk and security program consultants and offers advanced integration services, consulting and design engineers and a National Program Management team (March 2018);  Acme Security Systems, among the largest privately held security systems integrators in the Bay Area, focusing on electronic security systems, access control, video networks and more (March 2018); Access Security Integration, a regional systems integrator specialising in design, delivery, installation and servicing of electronic security systems including enterprise-level access control, video and visitor management solutions, perimeter security and security operation command centers (Aug. 2018); In addition to their moves in the commercial integrator space, ADT has also sought to expand their presence in cybersecurity with the following two acquisitions: Datashield, specialising in Managed Detection and Response Services (Nov 2017); Secure Designs, Inc., specialising in design, implementation, monitoring, and managing network defense systems, including firewall services and intrusion prevention, to protect small business networks from a diverse and challenging set of global cyber threats (Aug. 2018). ADT has acquired more than a half-dozen security system integration firms in the last year or so For additional insights into ADT’s game plan and the strategy behind these acquisitions, we presented the following questions to Chris BenVau, ADT’s Senior Vice President of Enterprise Solutions. Q: ADT has been actively acquiring regional integrators this year – more than a half a dozen to date. Please describe the history of how ADT came to embrace a strategy of acquiring regional integrators as a route to growth? ADT's acquisition of Red Hawk is set to close in December, and brings premiere fire and life/safety solutions BenVau: Our acquisition strategy started at Protection 1 when we embarked on our journey to build out our commercial and national account business and add enhanced integration capabilities to our portfolio. The merger of Protection 1 and ADT brought that foundation to ADT which up to that point was primarily a residentially and SMB-focused company. After the merger, we set out to identify and acquire additional regional integrators that would continue to build on that foundation and deliver enhanced technical solutions, advanced technologies and an expanded service, install and support footprint. Through our acquisitions we now operate two Network Operations Centers and three Centers of Excellence. We are also unique in the industry with the number and variety of certifications, like Cisco and Meraki, our engineers hold which ultimately allows us to offer Managed Security as a Service. They have also enhanced our operational capabilities. Q: What criteria do you use to evaluate whether an integrator is a good “fit” for ADT? BenVau: First and foremost, we look at the culture of the companies. The companies that we target for acquisition must be metrics- and customer service-driven. Secondly, we look at the leadership teams. ADT view their acquisitions more like mergers and take a patient approach to integrating them into their business We have been fortunate in the fact the leadership of the companies we acquired remain with us today in key management and executive positions helping to drive continued growth within their organisations. We also evaluate their current customer base, unique solutions and their ability to complement and enhance our portfolio with the goal of becoming a leading full-service, enterprise commercial provider. Our acquisitions have bolstered our network capabilities, brought enterprise risk management services, and a broader solution set in high-end video and access control solutions. Our most recent acquisition – Red Hawk, set to close in December – brings us premiere fire and life/safety solutions. Q: What changes are typically needed after an integrator is acquired in order to adapt it to the ADT corporate model? BenVau: We view our acquisitions more like mergers and take a patient approach to integrating them into ADT while taking into account their culture. We want to ensure that we find the right positions for their people, embrace the right messaging and put the right processes in place. We acquire these companies because they are the best in their respective businesses and geographies and bring their knowledge and experience in markets or with solutions that we may not have had previous access to. ADT can support clients with their own in-house technicians which helps to ensure a consistent security program Q: How can regional integrators benefit from the ADT brand? Have your newly acquired integrators realised additional growth? BenVau: The companies we have acquired, generally, have exceeded expectations and surpassed initial goals. ADT brings expanded opportunities for these companies as well with our national footprint. Our National Account Sales Team has seen impressive growth over the years and are only limited by our ability to deliver. These integrators help to deliver on that. In the past, the regional players may have had to rely on sub-contractors to service their larger clients. With ADT, we can now support those clients with our own in-house technicians which helps to ensure a consistent security program across multiple locations.Our National Account Sales Team has seen impressive growth over the years and are only limited by our ability to deliver" Q: Are additional integrator acquisitions planned this year and into 2019? How much is enough and when will it end (or slow down significantly)? BenVau: We expect to close on our latest acquisition, Red Hawk, before the end of 2018. Red Hawk brings a national footprint focused on fire/life safety and security to ADT. While ADT already had a robust security offering, Red Hawk will contribute significantly to the fire side of the business. In addition, we will continue to evaluate the companies in the industry to determine if additional acquisitions make sense. Q: Do you expect greater consolidation of the integrator channel in the industry as a whole? Why is this a good time for consolidation? Is it a good M&A market for buyers like ADT? BenVau: We will continue to evaluate companies in the industry to determine if further acquisitions make sense. As for the industry, we can only speak for ourselves. Our focus is on investing in our field organisation, in particular our service technicians, engineers and project management teams" Q: What other trend(s) do you see in the industry that will impact ADT (on the commercial side) in the next year or so, and how? BenVau: In addition to their moves in the commercial integrator space, ADT has also sought to expand their presence in cybersecurity Networking is a big one. As we continue to drive integration of devices and services, from AI, “the cloud,” machine learning and even analytics, there will be more focus on the network they ride on. A deeper knowledge of network design, bandwidth impact, and system integration will be critical. As part of our acquisition strategy, we focused on talent to add to the team and have been able to add to our bench strength in this area. Q: Any other comments/insights you wish to share about ADT’s strategy, future, and role in the larger physical security marketplace? BenVau: Our focus is on investing in our field organisation, in particular our service technicians, engineers and project management teams. The cornerstone of our success lies in our ability to deliver outstanding customer support and service. It starts with sales and the ability to deliver security and life safety technologies, but it ends with a delighted customer who partners with us to help secure the things that matter most to them. Our recent acquisitions have more than doubled our commercial field operations teams and are key to establishing the ADT Commercial brand as a leading full-service provider of enterprise solutions to the marketplace.

Consolidation – a decrease in the number of companies in a market achieved through mergers and acquisitions (M&A) – has been an important trend among manufacturers in the physical security market for many years. More recently, the trend has also appeared to extend to the integrator market. Larger integrators have been buying up other large integrators; in some cases, they have also been buying up smaller, regional integrators to expand their geographic coverage area. We wondered if this week’s Expert Panel Roundtable has noticed the trend. We asked: Has consolidation among security companies shifted to the integrator/installer market? What is the impact?