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When Care Protect wanted to upscale its operations in healthcare safety and monitoring services to a large private provider, it turned to Hikvision’s HikCentral video management software, in combination with offsite cloud video storage from Manything Pro. Care Protect is an innovative organisation. It was created to promote excellent, sustainable and consistent care delivery in health and social care settings. That innovation is reflected in the way the company integrates technology into the very heart of its care provision services. It uses the latest camera and audio technology, alongside the latest secure cloud-based video storage services, with a team of health and social care professionals reviewing and assessing around the clock. Social care environments Because of this diligence in monitoring, high levels of independent scrutiny can be guaranteed. The result is that through this transparency, reassurance is available for residents and their families, knowing that vulnerable adults and children are better safeguarded and protected. In all cases, system use is with the prior consent of residents and relatives or next of kin only. Care Protect was established to help address public concerns over incidents of poor care or malpractice Care Protect’s independent monitors are very well qualified, with years of relevant health and social care experience, together with all necessary Disclosure and Barring Service (DBS) checks and Security Industry Authority (SIA) licencing. Collectively they offer a high level of sector knowledge and expertise essential to assist and advise those with responsibility for safeguarding and quality and clinical governance. One of the key reasons that Care Protect was established to help address public concerns over incidents of poor care or malpractice in health and social care environments, some of which have seen wide media coverage. Private healthcare provider As a result, sound and motion detection alarms and infrared filming is utilised so immediate alerts can be raised if an incident is seen or heard or there is a connectivity or maintenance issue. Video recordings also include the use of privacy settings to block any agreed zones or areas of view as required. With video footage playing such a crucial role in Care Protect’s service, it is of pivotal importance that the system in place to manage the viewing of that video is stable, reliable and effective. One of Care Protect’s clients is a large private healthcare provider, for which Care Protect monitors bedrooms and communal areas of child and adult wards in hospitals nationwide throughout England. Care Protect also monitors elderly care homes for several different providers. Offsite video storage Care Protect also monitors elderly care homes for several different providers Care Protect’s IT & Systems Director, Andy Johnson, said Care Protect Directors have a background in the care industry, which has informed the monitoring system the company utilises. “We’ve developed a system based on the reviewing of recorded footage by social workers and nurses to advise, initially, on the quality of practice,” Johnson explains. “The contract with the large private healthcare company saw our operation change to caring for patients who pose a high risk to themselves for self-harm. Because of the importance of this monitoring in ensuring the patients’ wellbeing, it was critical that we were able to efficiently manage that video, both in terms of live monitoring and offsite video storage.” Cloud video storage The new focus required an upscaling of Care Protect’s operational office in Belfast (the company’s head office is in Yarm, Cleveland). A key element of this upscaling was the use of Hikvision’s HikCentral video management software, which needed to be able to deliver high quality images to a Samsung multi-screen video wall for real-time monitoring. Resident and patient rights to privacy remain at the core of Care Protect’s operations Video management via HikCentral at Belfast is critical, as is the offsite cloud video storage provided by Manything Pro, as Care Protect is careful to ensure there is no local recording of video onsite at the customer’s facilities so that it cannot be tampered with. Resident and patient rights to privacy remain at the core of Care Protect’s operations, and they ensure they comply with and exceed all relevant legislation and guidelines, including the Data Privacy Act and Surveillance Camera Code of Practice. Intelligent surveillance platform HikCentral is a comprehensive, intelligent surveillance platform. The newly improved HikCentral delivers data and intelligence via a pre-installed VMS on standard, off-the-shelf servers, and contains advanced functions including advanced live view and playback, thermal imaging, queue detection, low bandwidth adaptability, video linkage with access control, enhanced alarm management and smart wall operation – as in use at Care Protect. HikCentral manages the cameras, the smart wall monitors, and the video decoders that drive the images to the multiple screens in the Belfast hub. These screens cover 21 separate hospital sites for Care Protect’s private health provider customer. “One of the key features of HikCentral for us was the new smart wall functionality,” Johnson says, “Allowing us to manage multiple screens from the one place, rather than having software to run an application to then put it on the screens.” Network mini domes We use Smart Maps within HikCentral for interactive floor plans for the hospitals we monitor" Care Protect also makes good use of HikCentral’s Smart Maps function. “We use Smart Maps within HikCentral for interactive floor plans for the hospitals we monitor,” Johnson explains. “We have a selection of the communal cameras live on the maps, and our reviewers can click into the relevant area and get an overview without having to further interrogate those floor plans.” The appeal of this VMS, he says, was down to both the newly mature and advanced functions of the latest version of HikCentral, as well as its very competitive pricing compared to its rivals. Care Protect uses 500 HikCentral licences and a variety of Hikvision cameras are deployed across the customer’s facilities, predominantly unobtrusive 4MP and 6MP high resolution network mini domes. Hikvision Smart functionality on those cameras also proves extremely useful, Johnson says. Smart camera functions “The use of Hikvision Smart events on the cameras helps our reviewers to know how many people are in a room or a designated zone at a particular time,” he says. “These sorts of Smart features can greatly assist our reviewers, allowing us to be more efficient and effective in responding to the needs of patients.” Those in-built Smart camera functions are complemented by the use of audio analytics Those in-built Smart camera functions are complemented by the use of audio analytics. In some cases this audio software is used to trigger cameras so that potential incidents can be automatically viewed and assessed by a Care Protect reviewer. The results of utilising this technology, according to Johnson, have been highly successful. “We have been able to upscale our operation to 27 screens, to accommodate 21 hospital sites for our biggest customer, to great satisfaction from their end as it is safeguarding the vulnerable patients that they care for,” he says. Poor network conditions In addition to monitoring the live streams for certain hospitals, Care Protect’s independent monitors are tasked with reviewing all recorded video to ensure that the quality of care provided meets the required standards. For this they utilise the services of Hikvision cloud video technology partner, Manything Pro. Care Protect have almost 3,000 cameras recording video to the Manything Pro platform. All video is stored offsite in the secure Manything Pro cloud and can be accessed via the Manything Pro app and website. Manything Pro software runs on Hikvision cameras and is constantly monitoring the bandwidth conditions on each site. If necessary, the software will dynamically adjust the video bit rate to ensure recorded events are sent to the cloud even in poor network conditions. “We use Manything Pro for our cloud storage, so any recorded footage goes up to them, and we review through their website,” he says. “Some providers that we work with aren’t part of the live streaming through HikCentral in our Belfast monitoring centre. For these sites we also use the Manything Pro app and website to view the camera live streams.”
At IFSEC International 2019, Hikvision, the global supplier of innovative video surveillance products and solutions, will help launch the pioneering Secure by Default initiative, and unveil a host of its new product and technology developments. Secure by Default is a set of minimum requirements which for the first time will provide a guarantee for users that network video security products are as secure as possible in their default settings out of the box. Secure by Default will be launched by UK Surveillance Camera Commissioner Tony Porter as part of the first National Surveillance Camera day, the launch of which takes place on Thursday June 20 from 10am to 10:45am at the IFSEC Key Note arena. Porter’s address is followed immediately by a Hikvision interview panel further discussing Secure by Default and featuring Tony Porter, Detective Constable Patrick McBrearty, who is the Cyber Protect Officer within the Regional Organised Crime Unit for the West Midlands, Norbain’s Jeremy Hockham, and Hikvision’s Gary Harmer. Products and technology developments During IFSEC International 2019, Hikvision will be showcasing a host of its latest products and technology developments, including its: HikCentral Solution Deep Learning Series Panoramic Series Turbo HD Series Pro Series & Ultra Series PTZ Series Access Control & Intercom Series Smart Retail Solution Smart City Solution Smart Utilities Solution DarkFighterX Technology Technology Partner Program Portal Hikvision will also introduce its new Technology Partner Program Portal at the show. The TPP Portal is designed to bring together technology partners and systems integrators, in order to accelerate projects, enhance collaboration and drive the development of more innovative customer solutions. It will provide partner listings, easy engagement with Hikvision’s integration department, comprehensive technical documentation, management of Hikvision Embedded Open Program (HEOP) including license management, and regular updates and increased functionality. Pyronix will be launching a new addition to their all-round perimeter protection solution Intruder alarm specialist Pyronix, part of the Hikvision group of companies, will be present on the Hikvision stand during IFSEC International. Pyronix will be launching a new addition to their all-round perimeter protection solution, adding even greater functionality for additional peace of mind and greater upsell and retention advantages for installers. Hikvision partners on the stand Other Hikvision Technology Partners will also be present on the Hikvision stand, including: Manything Pro will be showcasing their offsite cloud video storage platform and showing how easy it is to add cloud to Hikvision camera installations. Manything Pro cloud storage plans start from £3.19/month, allowing installers and integrators to add margin and introduce a new recurring revenue stream to their businesses. IPS Intelligent Video Analytics will show five camera-based analytics modules for the HEOP. They enable indoor and outdoor real-time detection of motion, intrusion, sabotage and loitering. Seagate will be showcasing Seagate SkyHawk Health Management, with embedded drive monitoring software designed for prevention, intervention, and recovery. Now integrated with Hikvision NVR Plus receive notification alerts from the SkyHawk HDD directly to the Hik-Connect app. Visit Hikvision during IFSEC International 2019 at Stand IF1530. Stop by the stand for 15 minutes daily talks on hot industry topics: 12.00: Dive Into Deep Learning 13.00: HikCentral MasterClass 14:00: Pyronix Powering Business Growth
Manything, providers of cloud video recording and remote monitoring services, showcased its Manything Pro solution at ISC West 2018. Security integrators and dealers who visited the Manything booth witnessed the many benefits that the cloud video solution provides. Manything Pro creates a new source of recurring monthly revenue (RMR) with ease; Manything can manage all billing and renewals, freeing an integrator or dealer to simply collect ongoing commissions. Video can be sent directly to the cloud without the need to store it locally, integrators and dealers can install the software onto a compatible camera in less than 5 minutes directly from the Manything Pro app without additional hardware, port forwarding, or router configuration. A white label solution is also available for large dealers and integrators. The simplest way to use Manything Pro is camera-to-cloud which is great for customers who want to store their video offsite" Widely used in multiple sectors “Integrators and dealers are always looking for new security solutions that are easy to implement and enable new revenue streams,” said James West, CEO and Co-Founder, Manything. “Manything Pro achieves that with easy-to-use features that are suitable for multiple applications. We’re being installed on a wide variety of sites – from residential and SME systems, to agriculture and construction sites, and also large enterprise and healthcare installations. The reception at ISC West was beyond our expectations, and we are looking forward to expanding Manything Pro’s capabilities.” “Today, the simplest way to use Manything Pro is camera-to-cloud which is great for customers who want to store their video offsite and remove the local recorder,” explains West. “Next we’ll be introducing NVR and DVR compatibility, which will allow an integrator or dealer to add cloud recording and offsite viewing capabilities to legacy systems without changing hardware.” Manything is actively partnering with other technology companies like cloud access control manufacturersObject and face recognition features Manything is also actively partnering with other technology companies to further enhance the offering. This includes cloud access control manufacturers to combine video surveillance with cloud access systems, and video analytics experts to add features such as object and face recognition to Manything Pro. Additional integrations in the pipeline include expanding the number of compatible camera brands, giving more end users the option to better secure their physical and cyber assets in the cloud. "It’s a great time to be a part of Manything, and we are excited about the Manything Pro solution,” West added. “The plans outlined here are just a small fraction of what’s in store for the Manything brand in the future.”
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