ISD Tech (Integrated Security Design Ltd) - Experts & Thought Leaders

A total overhaul of care and safeguarding measures at Southern Health NHS Foundation Trust’s mental healthcare facilities was required following historic failures, including preventable deaths in 2012 and 2013. A root-and-branch reform programme was put in place to improve care, ensure transparency and cut risks. A comprehensive video surveillance solution was sought to underpin these efforts. The first phase project required complete video capture and recording at the Ravenswood House facility for children and adolescents, with further premises to follow in subsequent phases. Affordable surveillance system The surveillance system not only needed to cover all areas of the site but also needed to be affordable, secure against cyber-attacksSouthern Health had a critical need for continuous video evidence capture in all areas at Ravenswood House, in all lighting conditions, without blind-spots. The primary objective was to use the recordings of interactions with patients to improve standards of care, with clinical staff reviewing how incidents are handled, and protecting staff in the event of accusations of mistreatment. Because vulnerable young people are being cared for, any allegation of mistreatment requires that the staff involved are removed from front-line care duties pending investigations, therefore the ability to find and present video evidence quickly is vital. The surveillance system not only needed to cover all areas of the site but also needed to be affordable, secure against cyber-attacks in compliance with NHS requirements, quick to install – as the hospital had to remain in constant use – and easy for clinical staff to use as well as security specialists. Installation of 12MP Super Fisheye cameras The 12MP Super Fisheyes benefit from IDIS’s Smart Failover protection, which ensures continued recording even during network instability or drop-outHigh specification IDIS video technology was identified as the best for the project following a detailed on-site comparison which demonstrated its superior picture quality and ease-of-use. Specialist integrator ISD Tech was brought in to install more than a hundred IDIS 12MP Super Fisheye cameras. These units allow affordable, comprehensive area coverage, typically doing the equivalent job of three or four PTZ cameras. The result is lower installation fees, a reduced maintenance burden and affordable operation, recording the full scene without the need for an operator 24/7. The 12MP Super Fisheyes also benefit from IDIS’s Smart Failover protection, which ensures continued recording even during network instability or drop-out. And IDIS’s Korean-made technology uses proprietary protocols (not off-the-shelf) that makes it fully network-secure, allowing it to be linked to local LANs without the risk of system hacking, which is a key consideration for any IP surveillance solution. Easier and less costly installation The impact on staff is huge when they can’t work in the wards, so this speeded-up process is really valuable"The IDIS video solution was used to quickly and easily replace a previously-installed IP video system which comprised a mix of equipment from different manufacturers, and in comparison, it is easier and less costly to install, maintain and operate. “This will really assist us with evidence gathering and any criminal process. We can now look at the footage ourselves and quickly determine what happened. And we can email video links to the police and local authority designated officers. The impact on staff is huge when they can’t work in the wards, so this speeded-up process is really valuable,” said Tracey Edwards, Head of Security Southern Health NHS Trust. Following ISD Tech’s successful completion of the Ravenswood House upgrade, 250 more facilities across Hampshire are to follow, including clinics, medium secure units and admin centres.

IDIS features twice in the 2021 OSPA security awards, with shortlisting in two key categories: Outstanding Security Equipment Manufacturer and Outstanding In House M anager. Following a highly competitive selection round, the finalists have been praised by the organisers for making a significant impact at the highest level within the industry. “The OSPAs are growing year on year and really have become the ultimate accolade for everyone working in security, whether a buyer or supplier,” says founder of the OSPAs, Professor Martin Gill, describing the 2021 awards as a bumper year. “With such stiff competition, I can honestly say that every finalist is a winner.” High performance surveillance IDIS’s shortlisting as manufacturer of the year recognises the company’s commitment to delivering affordable, end-to-end video solutions that give end-users and systems integrators everything they need for trouble-free, high performance surveillance. Judges noted that IDIS continues to innovate, developing advanced deep learning analytics, powerful mobile tools, and practical solutions to help customers face emerging challenges, including operating during pandemic conditions, and preparing for the future beyond. And pioneering use of IDIS video tech is recognised in a second award category, with Tracey Edwards of Southern Health NHS Foundation Trust being shortlisted as manager of the year. Her work, and her use of IDIS video tech, has helped improve care outcomes for children and young people with complex mental health needs. Improve clinical standards IDIS has been partnering with several leading systems integrators to deliver these projects An ambitious programme of video infrastructure upgrades across the Trust’s facilities, using end-to-end solutions from IDIS, began in 2018. The series of projects included both new builds and refurbishments. By ensuring that a complete, high-definition video record of events could be reliably stored and easily searchable, incident investigations were made easier, and that has helped to improve clinical standards. IDIS has been partnering with several leading systems integrators to deliver these projects, companies including Galeco, ISD Tech, and Triple Star Fire & Security. The completed end-to-end solutions have included 12MP fisheye cameras, full HD IR domes, and failover-protected, cyber secure storage. As a result, comprehensive area recording has transformed surveillance - with no events missed and no blind-spots - without the cost of 24/7 live monitoring. Best surveillance solutions Tracey Edwards’ OSPA nomination comes hot on the heels of her being named as Security Manager of the Year in the Security & Fire Excellence Awards. Both accolades also recognise her voluntary contributions to the wider field of mental healthcare security, and her efforts to improve understanding of mental healthcare issues with various police forces. Jamie Barnfield, Sales Director, IDIS Europe, welcomed the latest OSPAs recognition: “IDIS and our integration partners are working hard to deliver the most effective and best value surveillance solutions to our customers. And we are committed to the long-term success of all our projects and to providing the highest standards of ongoing support.”

A national centre of excellence for children and young people with mental health needs has been secured by a comprehensive security system from IDIS, the largest in country video surveillance manufacturer in South Korea. The £7 million refurbishment of Austen House, a 14-bed forensic hospital in Hampshire run by Southern Health NHS Foundation Trust, prioritised keeping both staff and patients safe from harm, given their specialised needs. Security systems integrator As the sole specialist National Health Service (NHS) unit of its kind in southern England, its refurbishment means vulnerable young people and their families no longer have to travel hundreds of miles to receive vital support. Video surveillance was key to allow incidents to be investigated and care practices to be monitored and improved. The solution had to cover all social and communal areas with no blind spots, be easy for non-specialist staff to use, and would have to comply with NHS cybersecurity requirements. Specialist security systems integrator ISD Tech selected IDIS technology as the best value and most robust solution, and one that would be the quickest and least disruptive to install. Outdated security setup The enhanced video coverage improves both standards of care and accountability Working with main contractor Kier Construction, ISD Tech and IDIS replaced an outdated security setup with an affordable cybersecure system which is easy to operate and maintain. It allows caregivers a complete overview of all internal and external communal areas at Austen House, including education facilities, music and sensory spaces, a gym and an art studio, as well as higher-risk isolation rooms. The enhanced video coverage improves both standards of care and accountability. It provides a complete record of events at the facility, making it easy for incidents to be investigated and video evidence to be provided, should it be required. Active tampering alarms Almost 100 IDIS 12MP Super Fisheye cameras, plus a mix of 5MP bullet and PTZ cameras, connected to 32-channel NVRs guarantee evidential-standard video coverage with a 360º view of all communal areas, a choice of 6 view modes and the ability to dewarp footage after the event. The 5MP bullet and PTZ cameras provide 24-hour coverage of the multi-use games area, gardens, car parks and perimeter. Built-in IR enables night-time image capture at distances of up to 30m, and the cameras enable intelligent functions such as active tampering alarms, motion detection, auto-tracking, and trip zones. All the IDIS cameras benefit from true DirectIP® plug-and-play set-up, which allowed the ISD Tech engineers to complete their work ahead of schedule. The ‘one-click’ set-up is faster and eliminates the cybersecurity risks associated with manual password entry. Local area networks IDIS Smart Failover protection ensures 24/7 continued recording, even during network instability or drop-out IDIS Smart Failover protection ensures 24/7 continued recording, even during network instability or drop-out. And, crucially, the Trust can link the new system to its local area networks without increasing the risk of hacking, thanks to IDIS’s use of proprietary software, which is inherently cybersecure. “Our upgraded IDIS video solution makes it easy for our clinical teams to review incidents quickly and work with external investigators whenever required,” said Tracey Edwards, Head of Security at Southern Health NHS Foundation Trust. “It’s not just an important tool for improving patient care, it allows us to maintain full public confidence and accountability.” Supporting clinical care Nicky Stokes, Managing Director of ISD Tech, commented: “We were impressed by the consultative approach of IDIS right from the initial design and planning, through installation to commissioning, and the ongoing support that they provide both to ISD Tech and the Trust. IDIS technology even helped speed up the installation so that we could deliver the project ahead of time.” IDIS Europe Sales Director Jamie Barnfield added: “This is the 4th major project that IDIS has completed for Southern Health NHS Foundation Trust, and it is part of one of the biggest refurbishments of its kind ever undertaken in the NHS. Not only is our video tech enhancing safety and security for patients and staff, it also supports clinical care and rehabilitation, which benefits the most vulnerable members of our community.”