Genetec, Inc. - Experts & Thought Leaders

The Groupama Stadium — also known as the Grand Stade de Lyon— is a sports and recreation complex and soccer stadium that is located in the eastern metropolitan area of Lyon, France. With a maximum capacity of 59,186 seats, the venue hosts approximately 30 events per year such as sports games, concerts, and performances. The stadium is the third-largest stadium in France and the twenty-seventh in Europe. Situated in a town with only 25,000 residents, the stadium hosts twice as many spectators at its events. Efficiently managing crowds Under the leadership of Xavier Pierrot, Stadium Manager at Groupama Stadium, the team pays particular attention to the safety and well-being of community members as well as business owners, fans, players, journalists and staff. Their mission is to ensure the highest levels of safety while maintaining impeccable service. The stadium’s security team wanted a security system that would help them efficiently to manage crowds To achieve these goals, the stadium’s security team wanted a security system that would help them efficiently manage crowds and ensure the safest experience for guests. The stadium also needed an effective security system to help them identify threats and pull evidence for law enforcement agencies following any incidents. Groupama Stadium entrusted the IT and security solutions selection to Orange Business Services, who recommended the Genetec™ Security Center with the Omnicast™ video surveillance solution. Unified security platform Security Center is the unified security platform that combines video surveillance, access control and licence plate recognition systems into one intuitive solution. Prosegur, a specialist in security solutions integration, handled the system installation. The Omnicast video surveillance system met the complex’s specifications and budget. The security system is both reliable and easy to use for operators who can act quickly and discreetly in the event of an incident. “We followed the theme park model. Why? Quite simply because security is of the utmost importance but it must not be intrusive or become a source of anxiety. For families with children that are attending games, for example, this experience must be one of leisure. So, we needed a solid and reliable system. The Security Center platform had all the requirements to ensure the surveillance of the stadium in this particular context,” explained Xavier Pierrot. Remotely access video Operators use the Omnicast system to monitor over 260 Axis Communications cameras Thanks to the Federation™ feature of Security Center, operators centrally monitor video from all sites in the complex, including the training centre and practice facility. The security team can view live video or remotely access video any time of the day. They can also easily go back and search through archived video, if necessary. Operators use the Omnicast system to monitor over 260 Axis Communications cameras. The system provides coverage of all entrances, concession stands, 7,000 parking spaces and traffic routes around the site. Operators can easily find the cameras using the map interface of Security Center, Plan Manager. The map module provides a comprehensive view of any area of the site in one single click. Video surveillance solution “Since its installation, the Genetec Omnicast video surveillance solution has enabled us to resolve 100% of minor incidents; the vast majority of which were cases of theft or dropping of smoke bombs, and has helped us resolve major incidents that required the involvement of law enforcement,” says Xavier Pierrot. The entire security system is fully redundant, providing the highest levels of protection in this modern complex. All monitoring is now carried out from a central control room at the stadium, helping operators save time In case servers, PCs or power supplies malfunction, the failover and redundancy features of Security Center ensure that the system continues to run smoothly. All monitoring is now carried out from a central control room at the stadium, helping operators save time and become more efficient when responding to events. Teams never have to leave the control room for intervention because all decision makers including law enforcement, the organiser, first responders, firefighters, and security operators have access to the system. Retrieve video recordings With the Security Center Omnicast system, users can easily view video, retrieve video recordings, zoom into precise details, print photos, save specific bookmarks, or manage alarms to secure various zones of the stadium environment and its perimeter. Using the Genetec Software Development Kit (SDK), the team at the POL has been able to integrate the IP video system with another third-party system to facilitate the transfer of evidence. The integration allows for secure gateways to be set up with certain public partners such as the police headquarters or the Interior Ministry, enabling the transfer of information during large-scale events such as Euro 2016. Facial recognition system Groupama Stadium would like to integrate a facial recognition system within the unified platform In accordance with privacy laws, and as a next step, Groupama Stadium would like to integrate a facial recognition system within the unified platform, so its team can automatically be alerted to banned persons as they enter the stadium. “Since Security Center is flexible and scalable, we plan to continue evolving the platform and taking full advantage of its potential in order to better protect our guests, community members, and staff,” concluded Xavier Pierrot. The Omnicast system of Security Center manages 262 Axis Communications network cameras, including various models and a few 360° domes. All seats are monitored by three different cameras, two fixed and one dome to ensure several viewpoints. The cameras record continuously.

One of the key problems in airport security is the sheer size of the perimeter and a large number of incidents are in fact linked to unauthorised access onto the airfield, either runways or where aircrafts are being loaded or refuelled posing an extremely high risk. Most airports will combine multiple sensors and technologies to protect the actual perimeter fence and even beyond the perimeter fence, to warn of potential threats. OPTEX LiDAR sensor integration with RSA module Some airports have found the level of information generated by the perimeter security systems quite challenging to deal with and they wanted to decrease the number of events so operators could focus on what was critical. The Airport development team at Genetec integrated the OPTEX LiDAR sensor into their Restricted Security Area (RSA) Surveillance module, an extension of the Genetec Security Center platform with the purpose to unify data from the sensor and camera to present more meaningful information to the operators.  Restricted Security Area Surveillance module The RSA module has been designed specifically with a view to providing wide area protection The RSA module has been designed specifically with a view to providing wide area protection and integrating with wide area surveillance technology, including radar, fibre optic and laser detection devices. The solution allows security staff to determine the level of threat for each area, map them, and utilise OPTEX technologies to identify and locate quickly and precisely the point of intrusion. For instance, with Fibre optic fence sensor, zones can be 100m-200m long and will identify people cutting through a fence, crawling under or climbing over. Newer fibre technologies provide point location. Another way to pin-point exact intruder location is with OPTEX LiDAR technologies or with Radar. ‘Fuse’ data into a single event A particularly intelligent feature of the system is its ability to ‘fuse’ data (known as ‘target fusion’) coming from multiple sources and confirm an event as a single (i.e. the same) activity rather than a multiple threat. For instance, using the X&Y coordinates provided by OPTEX REDSCAN sensors, RSA allows to map exactly the path of the intruders or moving vehicles, fuses the path from one camera to the other and considers it as one event, one target and tracks it precisely on the map. Intelligent tracking and event categorisation This gives a more meaningful picture to the operator and presents events in a unified and intelligent way. This helps support the security team in making the right decisions. The deeper integration of OPTEX’s technologies into Genetec’s RSA platform enables intelligent tracking and event categorisation, making it a very precise security system for airports.

An important heritage site which played a key role in protecting the UK during World War II is itself being made safe and secure with the installation of a comprehensive and fully integrated security system, including more than 75 Dahua HD CCTV cameras. Battle of Britain Bunker The Battle of Britain Bunker is an underground operations room in Uxbridge, formerly used by No. 11 Group Fighter Command during the Second World War, most notably in the Battle of Britain and on D-Day. The operations room was one of the key parts of the world’s first integrated defence system, which linked Fighter Command with Anti-Aircraft Command, Barrage Balloon Command, the Observer Corps, radar, and the intelligence services. The site is run by Hillingdon Council as a heritage attraction with a museum and a visitor centre. Fully integrated security solution DSSL Group installed more than 75 Dahua HD CCTV cameras linked to a Genetec Security Centre VMS DSSL Group completed a full analysis of the existing CCTV and intruder alarm systems, with the aim of creating a fully integrated security solution, to enhance the security around the site, reduce manned security costs, and speed up remote security and police response times. Using the existing wireless network also designed by them across the borough, DSSL Group installed more than 75 Dahua HD CCTV cameras linked to a Genetec Security Centre video management system (VMS), as well as Axis IP PA speakers externally. All cameras are viewable by management and the security team on site, and also from Hillingdon Council’s main CCTV control room. Surveillance cameras with smart analytics using AI External cameras are equipped with smart analytics using AI, to help secure the perimeter of the site. In 2018, a state-of-the-art wireless CCTV system consisting of more than 1,000 Dahua HD cameras, along with Dahua NVRs, XVRs and control and viewing equipment, was installed across the borough by DSSL Group. More recently, an additional 1,000 Dahua HD cameras have been added to the council's network making it 2,000 in total. In addition to the cameras, DSSL Group installed a Honeywell Galaxy 62-zone intruder alarm system which feeds back to a central monitoring station and is also integrated with the VMS. Dahua CCTV system installed Cllr Richard Lewis, Hillingdon Council’s Cabinet Member for Cultural Services, Culture and Heritage, said “The Battle of Britain Bunker is one of Hillingdon’s treasured heritage sites. It played a pivotal role in the Second World War, and it’s important that we keep it protected. Dahua CCTV system will help us to do that with their state-of-the-art system and high performing cameras.”

In the past, security and IT teams operated independently, but today collaboration is critical. Modern security systems rely on various devices and systems that are linked to internal and external networks. Without IT involvement, physical security can become a weak point for cybersecurity. Although these groups have made headway in partnering up to ensure the successful implementation of new solutions, often there’s still a disconnect. Differing skills, priorities, and unique ways of thinking have contributed to siloed ways of working. Unified security technologies Thankfully, solutions do exist to help improve coordination between teams and departments Other factors can also make collaboration more difficult. Budget limitations and staff turnover may result in a lack of specialised security training among operators, who don’t know which stakeholders to engage or when. Staff may be willing to collaborate, but do they know who should be alerted when there’s an event? If everyone is alerted to everything, those who don’t need that information will eventually start to tune out. Thankfully, solutions do exist to help improve coordination between teams and departments. Unified security technologies can enhance collaboration, streamline communication, and improve response times. This enables cross-functional teams to respond faster, make better decisions, and work together to enhance overall security. IT and physical security teams Physical security teams are experts at identifying and mitigating physical threats to the organisation. IT teams know the ins and outs of keeping systems and networks secure. Both roles and skill sets are critical to securing the enterprise, but siloed operations create barriers to effective collaboration. Because IT and physical security teams have different mandates, meeting the needs of both can be tricky. In some organisations, different departments or specialties also have their own reporting structure and may have different ways of working. Silos may even exist within departments. Overcoming challenges to collaboration Addressing these challenges is the first step toward improving collaboration For example, floor security, dispatchers, investigators, and loss prevention specialists may be used to operating independently in their day-to-day routines. They may not always share data or involve each other in decision-making. Pioneers of these departments are used to being in charge of their domains and may resist initiatives that appear to threaten this independence.  Addressing these challenges is the first step toward improving collaboration. Organisations need effective tools to filter out the noise and ensure that the right people get the information that’s relevant to them every time. There are tools available to help teams collaborate effectively, stay accountable for completing tasks, and keep track of what’s been done while maintaining departmental goals and objectives. The right technology can help break down silos The first step to improve collaboration is to break down silos between your security systems. Choosing a unified security platform creates a solid foundation for cross-functional collaboration. It ensures that your physical security and IT teams are reading from the same database. Everyone can see potential risks across both digital systems and physical sites. Unified security solutions centralise monitoring, alarm management, and reporting in a single interface. This helps security teams manage incidents, run investigations, and oversee all security policies. Risks of real-time cybersecurity  Data from security systems can be useful to analyse and improve operations and customer experience Within the same platform, IT experts can have a comprehensive view of real-time cybersecurity risks. They can also implement a single data protection and privacy strategy across all locations. Built-in cybersecurity tools help to standardise encryptions, multi-factor authentications, user privileges, and more across the enterprise. In many organisations, colleagues from other departments also find great value in having access to this information. Data from security systems can be useful to analyse and improve operations, customer experience, facilities management, and more. There are many ways to collaborate using a unified security system. Depending on your goals and operating procedures, you have different ways to go about it. The starting point is always to simply get everyone on the same page. Leveraging technology for more effective collaboration A unified security software platform can not only manage your video surveillance, access control, automatic licence plate recognition (ALPR), and other physical security systems, but also data from many other kinds of IoT devices and databases. The volume of data is immense, but thankfully these systems can offer ways to filter out the noise and keep operators focused on the most relevant data for their work. Being able to quickly gather, analyse, and share data with other team members can make or break an emergency response. In one case, an attack at a convention centre was thwarted after a team member monitoring social media mentions of an event noticed threats published online. When security operators were alerted, they were able to use video analytics to identify the suspect at the event. Using a unified security platform, the operators were able to send the camera view to other team members near the suspect. In the end, they were able to stop the attack through multi-departmental collaboration. Right security platform  The right security platform can also help you drive more effective and proactive operational decision-making The right security platform can also help you drive more effective and proactive operational decision-making. When bringing datasets from disparate systems together, it's easier to discover relationships and make changes to business operations. For example, in a retail environment, combining access control, heat maps, and point of sale (POS) data can provide insights into customer activity. This kind of data may be used for things like loss prevention, but it can also be helpful to improve customer experience by improving traffic flow or directing staff toward the busiest areas of the store. The importance of automation One of the most important ways a unified security platform can optimise operations and encourage collaboration is to leverage automation to prioritise and triage alerts. This reduces false alarms and streamlines emergency responses. The reality today is that security operators aren’t always specialists. In K-12 school campuses, for example, the person monitoring the system is often an administrator or teacher. A non-specialist operator may be comfortable using the system in their day-to-day routine, but what about when the unexpected happens? If they don’t know what to do in an emergency, precious time may be wasted while they look up written instructions or call a colleague to help. Instead of keeping your SOPs in a paper binder, you can digitise them so that your security platform guides operators. They immediately have the steps to follow in an emergency. The system can even automatically alert internal or external stakeholders if certain conditions are met.  Pros of automation Automation may also reduce false alarms. Nuisance alerts are a real problem for many organisations because they pull resources away from important tasks. When there are many false alarms, operators can also become desensitised to them, which slows response in a real emergency. Nuisance alerts are a real issue for many corps because they pull help away from vital tasks There are several ways that a unified security platform reduces false alarms. When data from multiple systems is brought into the same platform, a door-forced-open event can be cross-referenced with footage from nearby cameras or motion sensors. The system is programmed to do this automatically and issue a priority alert if there’s both a door forced open and motion detected in a restricted zone. Or, when a door open alert happens, the system can direct operators to first check nearby cameras and then decide whether or not to send a security guard to investigate. Every organisation is unique and automations will reflect that. Stadiums or public transit may want to automate notifications to stakeholders’ phones, change the message on a digital marquee, or broadcast a public announcement when there’s something to communicate. In a school context, perhaps there is a panic button under the front desk, which triggers a threat alert. When the button is pressed, all classroom doors are locked from the outside. Teachers can get a text message notification warning them about the threat, and local police are alerted instantly. Practical steps for building a collaborative security environment As exciting as it can be to explore the possibilities of new technologies, it’s important to have realistic expectations. Start with small steps and simplify as much as possible. Operators require time and training to adapt to new systems, and teams that have been working independently may need time to develop rapport and trust with each other. When adopting new technologies, a phased approach is often best to avoid overwhelming staff. If staff are resistant to change, focus on understanding their perspective: what are they trying to accomplish? What motivates them? What are they afraid of? Once you understand what’s driving their objections, you can come up with solutions to work through concerns. In today's rapidly evolving security landscape, fostering collaboration between physical security and IT teams is no longer a luxury—it's a necessity. By breaking down silos, leveraging integrated security technologies, and embracing data-driven decision-making, organisations can significantly enhance their operational efficiency and response capabilities.

Technology automates tasks, streamlines processes, and improves efficiency in various fields, including physical security. But the success of today’s latest technologies depends on our ability to use them responsibly and efficiently. Optimising our industry’s use of technology requires that the industry’s workforce have the needed skills to operate the latest equipment. We asked this week’s Expert Panel Roundtable: How does technology innovation in security systems impact the skillsets needed by security operators and officers? 

The hospitality industry drives economic growth and development by creating jobs, generating revenue, and initiating a ripple effect to improve profitability throughout the supply chain. The hospitality industry includes a vast number of small businesses, including hotels and restaurants. But what are the security challenges of these businesses, and how is the security marketplace serving those needs? We asked this week's Expert Panel Roundtable: How can technology address the security challenges of the hospitality market?