G4S Technology Ltd. - Experts & Thought Leaders

G4S is the globally renowned integrated security company with operations in approximately 85 countries. At the core of the business is G4S Integrated Security, which combines expertise, security professionals, technology and data analytics. G4S Integrated security G4S delivers integrated security around the world with the last six months having brought significant change for the company. The sale of the conventional cash business has enhanced strategic, commercial and operational focus and strengthened the company’s financial position. G4S is transforming, with an intensified focus on integrated security solutions strategy. They are winning business faster and growing stronger than ever before. Through the launch of the global G4S Academy, the organisation is offering an opportunity to share knowledge and work more collaboratively with customers. Sector specific solutions and a global approach to risk and investment in technology are delivering clear benefits to customers and differentiating G4S’s offering in the security market. Below are some examples of G4S Integrated Security delivered to customers around the world. G4S Americas In the United States, one of G4S Americas’ Security and Risk Operations Centre helps prepare for, monitor and respond to threats from one central location. The Security and Risk Operations Centre, based in Florida, provides integrated security solutions by seamlessly combining monitoring capabilities, data analytics, enterprise risk intelligence and global response services. Through actionable data and valuable insights, G4S experts are able to identify threats early and respond quickly. Their technology enabled intelligence-gathering and data analytics enable customers to know immediately when incidents occur. They also allow the organisation to support customers by optimising spend, mitigating risk and enhancing their security programmes. G4S Europe & Middle East The diverse team of highly-trained security professionals has adapted to the changing security climate At a Critical National Infrastructure site in southwest England, G4S’s connected security professionals use technology and data to assess threats, manage incidents, and keep a large workforce safe. The diverse team of highly-trained security professionals has adapted to the changing security climate and conduct automated fever screening, as people enter their site. Specially trained security professionals use the best technology, including G4S’s proprietary software RISK360, on this complex, long-term project. G4S RISK360 proprietary software G4S RISK360 proprietary software allows the team to manage incidents, instantly share information, and detect patterns and trends. The training of connected security professionals is tailored to the site. They are setting the gold standard on securing critical infrastructure. In 2019, the Singapore Government asked the industry to prioritise technology over manpower through ‘Outcome Based Contracting’. G4S won an important contract to secure 62 schools using the Threat, Vulnerability, and Risk Assessment (TVRA) Solution. Threat, Vulnerability, and Risk Assessment Solution TVRA risk-based solution combines access control, biometric time and attendance with patrol and response The TVRA (Threat, Vulnerability, and Risk Assessment) risk-based solution combines access control, visitor management systems, biometric time and attendance with patrol and response, incident reporting, and remote CCTV monitoring. G4S security professionals and Security Risk Operations Centre are in control of the situation, at all times, using cutting edge technology and data analytics. These are just some of the ways by which G4S is securing the world. G4S Africa In South Africa, G4S security integration of risk consulting, security professionals and technology, for a global FMCG brand, is underpinned by the organisation’s data analytics. G4S security professionals protect valuable goods that are delivered all over the country. From the G4S Security and Risk Operations Centre near Johannesburg, experts use G4S RISK360 proprietary software to enable secure and reliable deliveries. The security software provides critical data and analysis that is then used to monitor and deploy resources to the highest risk areas. This data is continually shared with the customer, laying the foundation for a partnership that is building a more secure future.

In Japan nearly two in five office workers work from home a minimum of once a week, particularly if they work in IT or consultancy, according to Nikkei research undertaken in 2023. When a global IT company announced they would be leasing out four floors in their Tokyo office last year, in response to changing working habits following Covid, G4S approached them to be their security provider. They had already been doing access control and meet and greet at the eight-storey building for the last 10 years. New access control systems Eiki Hata, Representative Director of G4S Secure Solutions Japan, says: “The security requirements for a multiple tenancy building are quite different from a single occupancy. You have more people coming and going, companies have different requirements – more sophisticated and robust protocols are needed.” After being awarded the new contract, G4S doubled its headcount onsite and configured new access control systems for each floor; some of the new tenants wanted to keep their existing passes, which G4S was able to accommodate.   Health and safety  Security officers are also trained in first aid, which includes administering CPR and using a defibrillator Eiki says that 40% of G4S’s remit is health and safety and they will provide support during natural disasters, such as earthquakes or flooding. This includes checking if there is any damage to the building alongside the facilities team and offering assistance to local residents who may take refuge there. They will also hold regular evacuation drills for the whole building.  Security officers are also trained in first aid, which includes administering CPR and using a defibrillator. They will also call for an ambulance if required and direct them once onsite. The officers are also responsible for ensuring everyone shows their ID at reception and all guests are booked in, as per the company’s global policy.  Customer service skills Eiki explains: “Japan is one of the safest countries in the world: if you leave your wallet somewhere, it’s likely that you’ll get it back without losing any money." "However, that also means that Japan has a very low awareness of risk and our security officers need to be able to explain why these protocols are in place when questioned. When you just have one company in a building it’s easy to enforce operational rules, but with multiple tenants that’s less easy to do - customer service skills are really important.” Flexibility and adaptability The company is one of a number of multinationals spanning sectors that G4S provides security  This company is one of a number of multinationals, spanning various sectors, that G4S provides security for in Japan. Other business lines include close protection and risk consulting.  Eiki explains that part of the appeal is that G4S can more readily recruit staff that speak English than local companies, which many multinationals require. He says: “Less than 5% of the Japanese population speak English, we are not like Hong Kong or Singapore which are international hubs in APAC.” Smallest business within G4S Eiki continues: “Another advantage that G4S has is that we can speak to other countries and ask them to share their experiences, helping us to create a seamless security consultancy for our clients.” Eiki says that flexibility and adaptability are other trademarks: “We are the smallest business within G4S; we are growing the business and want to fulfil our clients’ requests even if it’s difficult or not straightforward.”

Allied Universal® Electronic Monitoring (AUEM) has won a six-year, £160 million contract to supply next-generation electronic monitoring technology to the UK government’s Ministry of Justice (MoJ). As part of the contract, AUEM will deliver its latest monitoring technologies and systems for GPS and Radio Frequency tracking. It will further include solutions for alcohol monitoring (transdermal & breath) and non-fitted monitoring devices. Electronic monitoring In the UK, approximately 15,000 individuals were required to wear a monitoring device in 2022 In the UK, approximately 15,000 individuals were required to wear a monitoring device in 2022. This number is expected to significantly increase by 2025. Allied Universal Electronic Monitoring is a global pioneer in electronic monitoring. The business was formed in August 2022 following G4S Monitoring Technologies’ acquisition of Attenti Group.  Multi-year contract David Byrne, President - Allied Universal® Electronic Monitoring, said, “We are delighted that, following a competitive procurement process, we have been chosen as the sole supplier on this major UK contract." He adds, "This will enable us to bring our very latest monitoring technologies and systems to electronic monitoring in the UK and to significantly enhance the capabilities and benefits available to all stakeholders involved in the programme. The new multi-year contract confirms our position as the global market pioneer in monitoring technologies with national programme wins this year in the UK, France, Italy, Belgium, Uruguay, and Hungary.” 

Statistically speaking, incidents of terrorism are unlikely to impact most businesses and institutions. However, the mere possibility of worst-case-scenario attacks is enough to keep security professionals awake at night. Compounding the collective anxiety is the minute-by-minute media coverage when an attack does occur. The immediacy of the shared experience of global tragedy impacts us all – including security system decision-makers. We asked this week’s Expert Panel Roundtable: How is the rise in terrorism impacting the physical security market?