DICE Corporation - Experts & Thought Leaders

Audio Central Alarm, a client of DICE Corporation, has become the first alarm company in the industry to implement full nationwide branded call display. This groundbreaking service ensures that both service and sales calls from Audio Central now display the company’s logo and identity to recipients across the country—including calls from its central station partner, CSA Monitoring, based in Lansing, Michigan. Branded calling technology Historically, the alarm industry has struggled with call answer rates, as many customers assume unidentified or generic numbers are spam—especially on mobile phones. To address this issue, more than a year ago, Dice began addressing this issue by developing branded calling technology in partnership with telecom providers. The goal: to restore consumer trust and improve the visibility of life safety-related calls. Life safety communications DICE has been recognised as a pioneer in bridging the needs of the alarm industry with the priorities DICE has been recognised as a pioneer in bridging the needs of the alarm industry with the priorities of the telecommunications sector, particularly around critical life safety communications. Three of DICE’s engineers have worked closely with mobile carriers to integrate branded calling into DICE’s PBX systems and its advanced alarm and video event management solutions. Scott Valentine, President of Audio Central Alarm, praised the new system: "This is amazing. We’ve already seen an increase in answered calls, and CSA Monitoring has reported fewer voicemails and more real-time responses from clients." Innovations in AI and interconnected services Cliff Dice, President of DICE Corporation, added: "This marks the first phase of branded call deployments, now live across the T-Mobile network. We expect to roll out branding to Verizon and AT&T later this year. It's a major step forward in helping alarm dealers build trust and visibility with their clients." He continued, “The future is very exciting as we continue to lead with innovations in AI and interconnected services tailored to the alarm industry."

DICE Corporation is thrilled to announce the promotion of Jennifer Balash to Senior Vice President and Head of Global Sales. This announcement follows the recent retirement of Avi Lupo, a long-time industry veteran who served as Executive Vice President overseeing sales and business development. In her new role, Jen will lead and oversee DICE’s Internal and External Sales Teams on a global scale, driving the company’s mission to deliver the most advanced AI-driven automation and video event management solutions worldwide. DICE toward ambitious goals “Jen’s proven track record and her 16 years of dedication to DICE make her the ideal pioneer for this role,” said Clifford Dice, President & CEO of DICE Corporation. Clifford Dice adds, “Her exceptional leadership, strategic vision, and commitment to innovation have already made a tremendous impact. I am confident that she will continue to propel DICE toward achieving our ambitious global goals.” A proven pioneer with a legacy of excellence Jen joined DICE Corporation in 2009 as a member of the sales department Jen joined DICE Corporation in 2009 as a member of the sales department. Over the years, she has excelled in roles spanning multiple departments, including her most recent position as Director of Project and Account Management. In this capacity, Jen successfully managed new system installations and deployments while pioneering DICE’s National Accounts division, achieving record-high revenue for the division over the past three years. Jen’s appointment reflects her unwavering dedication and the trust placed in her to lead DICE’s global sales strategy into the future. Looking ahead As Senior Vice President and Head of Global Sales, Jen will play a critical role in shaping DICE Corporation’s expansion and reinforcing its position as a major firm in the security and automation industries.

Dice Corporation, a pioneer in alarm and video event management announced a groundbreaking change to its pricing model for its interactive video platform.   By eliminating per-camera charges and offering free camera connections, Dice is significantly reducing the cost of entry for alarm and video monitoring centres seeking to leverage cloud-based solutions.  Cloud-based video monitoring This innovative approach takes advantage of DICE's extensive infrastructure and expertise in developing integrated GPU farms. By optimising cloud-based video monitoring, Dice is aligning the costs of video surveillance with traditional alarm monitoring, making it more accessible and affordable for businesses of all sizes.  Video monitoring centres “Our UL and ULC infrastructure as well as our North American carrier operations at IPtelX provide us with a substantial competitive advantage,” said Cliff Dice, President and CEO of DICE Corporation. “By owning the software, data centres, and fiber network, we can offer video monitoring centres and traditional alarm centres significant cost savings." Subscriber-based revenue "Our new pricing model further empowers businesses to adopt video monitoring solutions, as they can now focus on subscriber-based revenue rather than per-camera costs. We believe this will greatly accelerate the adoption of video monitoring within the alarm and guarding industries.”  DICE's advanced AI-powered solutions are designed to streamline operations and reduce reliance on human intervention. By automating many aspects of video monitoring, Dice is driving down costs and improving efficiency.