Carlisle Security - Experts & Thought Leaders

Carlisle Support Services and CT Protect have introduced a tailored behaviour detection training programme at Excel London to enhance the skills of staff members, improve security operations, and establish a new standard for safety and security in the events industry.  Aimed at enhancing overall preparedness for evolving risks, the training was customised to meet the specific needs of Excel London security personnel, improving their capability to swiftly assess and address vulnerabilities.  Behavioural detection When incorporated with other security measures, behavioural detection can be a powerful tool, offering a systematic approach to identifying and deterring individuals with hostile intentions. One of the key highlights of the training programme was its strong emphasis on observation skills, situational awareness, and effective interaction. The practical nature of the training enabled staff members to practice real-life scenarios to further develop those skills by adopting the latest strategies used by law enforcement and counter-terrorism units. Collaboration and coordination The training fostered a sense of teamwork and unity among the security staff, promoting a cohesive approach Furthermore, the programme emphasised the importance of collaboration and coordination among security personnel, event organisers, and partners. Effective communication and coordination are critical for swift and efficient responses to security incidents. The training fostered a sense of teamwork and unity among the security staff, promoting a cohesive approach to safeguarding the event space and its attendees.  Comprehensive security training programme Excel London aims to set a new industry standard with the successful implementation of this comprehensive security training programme. By investing in the professional development of security team members, the event space has demonstrated its unwavering commitment to safety and security. This proactive approach not only enhances the overall security posture of the venue but also reinforces its reputation as a safe and reliable choice for major events. Safety and security Henry Havis, Head of Security Strategy and Resilience at Excel London said, “The safety and security of everyone who visits our venue remains our utmost importance." "With around four million visitors every year, attending a wide variety of business and consumer events, as well as the new entertainment district, it’s vital our team is trained to the highest possible standards and can proactively address any potential issues." Support and training "The support and training offered by CT Protect and Carlisle Support Services are crucial to this and ensuring we maintain a safe, secure, and unintrusive environment.” Carlisle Support Services’ Chief Executive Officer, Paul Evans, added, “As the venue’s security partner and having removed the use of subcontractors across our core operations, we’re extremely pleased to deliver bespoke training alongside Excel London and reputable training partners to enhance staff capabilities and raise industry standards.” Behaviour detection training Danielle Grant, Director of Organisational Learning at CT Protect said, “We are delighted to work with the team at Excel London and Carlisle Support Services. Collaboration was key to ensuring the behaviour detection training was customised to their unique environment as one of the leading event spaces in the UK." "Investing in CPD for security teams is essential to ensure we have safer spaces and places across the UK. Excel London has raised the bar in terms of standards for their security presence.”  Highest standards of safety The successful completion of this programme marks a significant milestone in enhancing safety and security within the industry. The venue’s proactive approach sets an admirable example for others to prioritise security training and uphold the highest standards of safety in the ever-changing threat landscape.

Carlisle Support Services announces a national voluntary recognition agreement with the Rail, Maritime, and Transport Workers (RMT) Union, the first of its kind within the outsourced industry, to foster a joined-up vision of improving industrial relations and employee well-being. This agreement also comes at a time when the new government has confirmed its intention to move towards a nationalised Railway under the control of Great British Railways. Structured and considered approach With Carlisle already enjoying several local and contract-specific union recognition agreements, this new national agreement will bring forward a more structured and considered approach to matters that will affect all Carlisle employees working within the UK rail sector. As an established people services supplier to 14 of the UK’s Train Operating Companies (TOCs), employing over 2,400 people in the rail sector, Carlisle sees this agreement as a continuation of its proactive approach in ensuring employees’ voices are heard and remains key as the company navigates the evolving landscape of the rail industry.  Ethical labour practices The company has been a Recognised Service Provider under the Living Wage Foundation since 2019 The company has been a Recognised Service Provider under the Living Wage Foundation since 2019 and will continue to work proactively with its recognised unions to protect and promote its workforce interests in the workplace. Aligned to this remains its purpose to create rewarding and fulfilling job opportunities for all its employees. With clear ethical labour practices, the company also took an industry-leading position to remove the use of subcontractors to deliver core, non-specialist, roles in April 2024.  Key highlights Carlisle hopes that its partnership with RMT and other recognised unions will enhance industry collaboration and create better opportunities to attract and retain talent within the sector.  Key highlights of the announced agreement include: A mutual commitment to open national dialogue and collaboration on key issues impacting employees and the wider industry to facilitate the avoidance of disputes.  Strengthening employee representation and engagement across its rail contracts, ensuring that employees have a strong voice in shaping their working environment.  Alignment with core values, reinforcing Carlisle Support Services’ mission to be the preferred experts and most trusted provider of sustainable people-based services within the rail sector.  Local contract-specific recognition agreements will remain in place, with both Carlisle and RMT union senior representatives meeting periodically to discuss a wider comprehensive approach to items that may cover all employees across the sector. Delivering exceptional service Paul Evans, Chief Executive Officer at Carlisle Support Services, commented, "We are proud to formalise this agreement with the RMT Union." "As the UK rail industry continues to evolve, we must work together to ensure that our employees are supported and that any concerns are heard and addressed. This partnership reflects our ongoing commitment to our Railway family and will help us continue to deliver exceptional service to our clients."  A fair, equitable, and inclusive workplace  Mick Lynch, RMT’s General Secretary, added, "Securing this national recognition agreement is a huge step forward for our members and we're pleased to be able to work with Carlisle Support Services to ensure a fair, equitable, and inclusive workplace environment." "Carlisle has said it aims to strengthen its employee support and continue to deliver exceptional levels of service to its established client base and the union will play its role in that process." Employee support The collaboration with the RMT Union reflects Carlisle Support Services' ongoing effort to ensure a fair, equitable, and inclusive work environment. By working closely with the Union, Carlisle aims to strengthen its employee support and continue to deliver exceptional levels of service to its established client base. 

Carlisle Support Services announces the appointment of Allan Gregory as the new Director of Transport Security and Policing. After recently retiring from his role as the Assistant Chief Constable for British Transport Police (BTP), Allan joins Carlisle to provide subject matter expertise to further support its well-established client base within the rail and transport sector.  Allan Gregory With thirty-two years of experience within BTP, Allan brings a wealth of expertise within the industry having been responsible for operational performance across England, Scotland, and Wales. He also oversaw volume crime investigation, community, and stakeholder engagement, use of force, stop search, custody operations, the Special Constabulary, and neighbourhood policing. Extensive work experience He has experience in collaborative partnerships with the UK rail industry, and the management of critical incidents In his most recent role, Allan was the senior responsible owner of the force’s Integrated Security and Policing Project. As Assistant Chief Constable, Allan fulfilled on-call responsibilities, leading him to be the Silver Commander on the evening of the Manchester Arena terror attack, following which he subsequently appeared as a witness for the Manchester Arena Inquiry.  Similarly, Allan was a qualified Gold (Strategic) Public Order Commander and a Multi-Agency Gold (Strategic) Incident Commander. He has extensive experience in collaborative partnerships with the UK rail industry, and the management of critical incidents. New responsibilities In his new role at Carlisle, Allan will work closely with the company’s Director of Rail Strategy and Senior Security and Policing Advisor to deliver a National Transport Security and Policing Solution. As a result, he will serve as the primary liaison with key stakeholders such as the Department for Transport, Home Office, Security Industry Authority, and more. Allan has a strong track record of collaboration between policing and security resources about the UK’s railway network and this experience will be paramount to tailoring Carlisle’s approach to policing within the transport industry.  Experience in policing On his appointment, Allan said, “I am delighted to be joining the Carlisle Support Services family. I am eager to learn, and it will be really interesting to see the UK’s railway network from a different perspective." "I want to draw on my experience in policing to support Carlisle’s focus on the sector. I look forward to meeting the operational teams, our customers, and other key partners.”  People-based support services Chief Executive Officer, Paul Evans said on Allan’s appointment, “We are excited to welcome Allan within the Carlisle family." "His wealth of expertise will bring invaluable benefits to our clients and further solidify our position as a market pioneer of people-based support services within the UK rail and transport networks.”