Articles by Robert Laughlin

In 2017, access control solutions evolved and expanded within physical security operations, aligning with the overall industry trend of moving security from a reactive to a more proactive model. Access control serving the industry From increased integration capabilities to mobile applications to predictive analytics, access control served as the platform that enabled this transition in physical and data security. Other steady growth areas included wireless readers, smartphone usage as a crede...

Predicting where or how security access trends would develop in 2016 was an educated guess at best. We did, however, forecast continued growth in the areas of wireless readers; smartphone usage as a credential; and more migration to web-based software/hardware solutions.In hindsight, we were not so far off the mark. Wireless security systems proved to be a growing option for extending an access control system and a practical solution for retrofits. Smart phone credentials gained popularity by fr...

The security and safety industry has seen tremendous advances in cloud-based access control recently as cloud computing has opened up a world of possibilities for security and access control. Whether controlling access for a single door or for an entire enterprise spread out over multiple locations, cloud-based hosted or managed solutions allow security dealers and monitoring companies to provide end users with cost-effective, fully-functional turnkey solutions. The benefits are m...

Customer service is a vital part of any vendor’s business approach – from theplanning stages, to installation to maintenance of the access control system In today’s highly competitive and technology-rich security marketplace, an organisation’s customer service is as important as the product solution they offer. Let’s face it, you will always remember if the customer service was terrible – or if it was great. Do they go the extra mile or do t...

Good training is a best practice that applies across a broad range of industries and markets Owners and managers of security dealerships, both large and small, face unique challenges in running their companies, and while there is no magic formula for success, dealerships that invest in training for their staff typically do better than those who don’t.  In fact, good training is a best practice that applies across a broad range of industries and markets, but it is pa...