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| Campbell is trained and versed in a variety of systems and processes focusing on superior customer service |
New Director of Operations Wayne Campbell is bringing his vast knowledge of customer service, leadership and change management to the award-winning and growing Advance Technology, Scarborough, Maine. Campbell is trained and versed in a variety of systems and processes focusing on superior customer service, including Toyota’s ‘Lean’ Tools/Methods and SMART goals and key company performance indicators.
Background
Most recently Campbell was the Customer Support Group Manager for the billion dollar IDEXX Laboratories in Westbrook, Maine, where he managed a team of nearly 100 customer-facing professionals performing onsite software/hardware installation, onboarding, training and support. He holds an MBA in Leadership (honours) and is also an Eagle Scout, the highest achievement of the Boy Scouts of America. His career has spanned service operations domestically and globally and he sees many synergies between those past endeavours and his current position at Advance Technology.
“I’m excited to be part of the future of Advance Technology as it continues to grow. All customers have the same basic needs, and that’s to have a trustworthy, responsive team that performs high-quality work in a timely manner,” he said. Campbell is working closely with the Advance Technology team with the overarching mission to continue to enhance the customer experience and identify opportunities for other operations improvements.
“Improving the customer experience is key, and in doing that we will continually refine our processes to make them more effective and efficient. My goal is to provide the tools, mindset and methodology to identify challenges and use cross-functional teamwork to design and implement improvements.”
Improving technology side of business
Campbell’s entire career has been in the service and customer facing side of business. “There’s a good connection with what Advance Technology wants to continue to accomplish and my experience. I’m picking up the technology side of the business quickly with the help of our fantastic team members.”
Advance Technology, led by President Rob Simopoulos, made the successful transition to a holistic managed services and IT-centric security, audiovisual and integrated solutions provider several years ago and its accolades have continued to compound. The firm has consistently ranked as one of the fastest growing, innovative companies in the security and audiovisual industries and is also well-known locally for its accomplishments in the New England area, where it serves many notable, top-tier companies.
“Wayne’s vast knowledge of customer service and operations will be a perfect fit for Advance Technology as we continue to focus on providing custom-designed security, integrated systems and superior support to our customers,” said Simopoulos.
