The customer is involved in the distribution, warehousing, and shipping of retail merchandise for a Fortune 500 company. As with most shipping/warehousing companies, they have a large lot that requires electronic, as well as manned, security to monitor activity within the perimeter of the property.
Challenges with motion detection appliances
A key element of the client’s perimeter security was dependent upon motion detection appliances connected to control that had been “jerry-rigged” by a previously contracted vendor. The motion detection appliances began to frequently initiate a nuisance alarm (detecting motion where none was present) which numerous attempts by other parties had been unable to rectify.
The client’s inability to rely upon their system led to numerous collateral problems, including;
- Increased time (and wages) invested in investigating ‘false’ alarms
- Increased time, wages, and costs associated with other providers attempting to troubleshoot a system that had been poorly designed
- Fees assessed by law enforcement for repeated false alarm scenarios
- Increased likelihood that an actual event would be disregarded or ignored
- Increased frustration, internally and externally, due to a lack of progress in correcting the situation
Rectifying the false alarm issues
Securiteam provided the user with greater flexibility in the day-to-day management of their system
Rather than attempting to rely upon the work of other vendors, Securiteam took a fresh approach and viewed it as if it was charged with designing a solution from square one.
Taking this approach freed it, and the client, from the limitations imposed by a poorly designed system that was literally cobbled together and provided the user with an opportunity to address other concerns that had been ignored due to previous configuration limitations.
Designing a solution from the ground up enabled Securiteam to provide the user with greater flexibility in the day-to-day management of their system. So, in addition to correcting a problem that had plagued them and rectifying the ‘false alarm’ conditions, it also was able to aid them in better managing their costs associated with the security system and protocol.