Oakpark Security Systems, an independent security business across East Anglia, London, and the South East of England, has expanded its use of employee scheduling and mobile workforce management solution SmartTask having achieved a host of business and operational benefits. The company has adopted its custom reporting package having successfully rolled out SmartTask’s advanced proof of attendance and incident notification solution across its mobile response and manned guarding teams.
SmartTask has already reduced administration by between 15 and 20 hours a month, with further savings expected with the adoption of the latest functionality. Meanwhile, the system has helped Oakpark to win two security contracts in recent months and is supporting ongoing customer retention by delivering higher levels of service. This investment in leading technology solutions is also making a key contribution to its top two per cent SIA Approved Contractor Scheme rating.
Oakpark will use SmartTask’s custom smartforms to replace existing paper-based processes to streamline certain areas of the business and reduce administration. In particular, vacant property inspections and supervisor visits will now use SmartTask-enabled tablets to electronically-capture information for assessments and evaluations, which are then uploaded to an online portal for viewing and analysis.
Easy monitoring and reporting for security personnel
SmartTask was originally selected |
SmartTask was originally selected to capture proof of attendance for Oakpark’s Mobile Response Teams, replacing a previous patrol monitoring system that was no longer fit for purpose. Security officers use SmartTask installed on a smartphone to scan unique NFC checkpoint tags at key locations around customer sites to prove that predefined routes have been patrolled. Information is electronically recorded to the online portal, accessible to both Oakpark staff and customers, making it possible to monitor performance.
Following the initial success of the system, SmartTask was rolled out across 14 sites within Oakpark’s manned guarding operation. The company also enhanced the functionality to include incident reporting, enabling both mobile and static security officers to generate notifications for immediate or future action. Using a dropdown menu officers can select from a list of incident categories, input up to 1,000 characters and attach supporting photographic evidence. Each alert is sent direct to Oakpark’s 24/7 control room or direct to a customer contact, providing live visibility of any issues.
Improved operational control for security business
Edward Smith, Risk & Resilience Manager at Oakpark Security Systems Ltd commented, “We are using SmartTask to support our growth strategy within target markets. It is helping us differentiate our offering and deliver industry best practise, based on our ability to provide advanced data capture and reporting. As a result, we are enhancing service levels, maximising business opportunities and simplifying back-office functions.”
Paul Ridden, Managing Director of Skillweb said, “SmartTask is an advanced and simple to use employee scheduling and mobile workforce management solution that enables security businesses to better plan and manage their officers, so they are at the right place, at the right time. As a result, an increasing number of organisations, such as Oakpark Security Systems, are using the software to improve operational control, enhance customer satisfaction, and support duty of care to staff.”
