Matrix, with a varied portfolio of telecom and security solutions, has built up a strong customer base in the domestic and the international market. The company holds a product line consisting of reliable IP-PBXs, intelligent GSM and VOIP Gateways, ergonomically designed user terminals and advanced unified communication server. All these products are engineered to improve communication in different businesses in the manufacturing, retail, hospitality, healthcare and the banking sector.
Matrix recently constructed a robust communication infrastructure at the Oman based power transmission company. The power transmission company handles the responsibility of generating power as well as maintaining the power needs of Oman. In association with esteemed partner - Khimji Ramdas LLC, Matrix tailored a solution with PBXs and Gateways.
The company has two head offices in two different cities of Oman. Head office-1 is in Muscat and head office-2 is in Dhofar. Both head offices have their own power plants – head office-1 has 70 power plants while the head office-2 has seven. The company couldn’t afford any break in communication and hence, having a communication backup was their prime requirement. Further, they wanted to elevate communication experience of their employees. For this they were looking for a system with convenient dialing patterns. A single box capable of providing connectivity on different networks such as PRI, BRI, GSM, CO and IP was one of their requirements. Confidentiality of communication was a matter of concern for them, so they wanted a secured network for routing all their calls.
A brief overview of the case is as follows:
Challenges:
- System Redundancy
- Convenient Dialling Patterns
- Access Multiple Trunks from a Single Solution
- Ease of Connectivity with Field Employees
- Secured Communication between Multiple Locations
The company was looking for a system with convenient dialling patterns. Confidentiality of communication was a matter of concern for them, so they wanted a secured network for routing all their calls.
Solution:
- Multi-location Communication over Fibre – ETERNITY ME
- VOIP-FXO-FXS Gateway Solution - SETU VFXTH0016
- Multiple Trunks - 16 CO Trunks and 8 GSM
- GSM CUG Trunking to Connect with the Field Employees
- Built-in Advanced Network Security Protocols
Results:
- Ensured 24x7 Connectivity
- Robust Back-up
- Enhanced Communication Convenience
- Improved Productivity
“All our products are tailored to cater to the distinct communication needs of the different industries. However, our DSIR recognised R&D is constantly working to enable different features to suffice evolving needs of the enterprises”, said Sagar Gosalia, Sr. VP Sales and Marketing.
