GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue announced nearly 60 new product updates across its portfolio.
The updates are the third in a tri-annual release showcase from GoTo highlighting product innovations to help support business productivity and growth for customers while continuing to deliver simple and secure solutions.
Hybrid work model
According to Gartner, 96% of businesses either have or plan to adopt a hybrid work model. Yet, this new way of working comes with new, complex challenges coupled with an uncertain economy.
Companies must give their IT teams the absolute best tools to make it easier to empower their employees and customers.
Product features
The latest product releases from GoTo deliver just that with:
Enhanced security and compliance for critical IT management tools:
GoTo Resolve Asset Management also protects businesses by tracking, monitoring, and managing their inventory
The new application updates in GoTo Resolve keep third-party applications on managed devices updated.
The recently introduced GoTo Resolve Asset Management also protects businesses by tracking, monitoring, and managing their inventory of IT hardware assets to increase productivity, easily identify devices and users, and ensure compliance.
Complex workflows are more integrated and easier to navigate:
GoTo Resolve integrates with Logitech for CollabOS to provide built-in remote access for video conferencing hardware. GoTo Resolve also released a new dashboard experience for real-time visibility into key device monitoring and helpdesk metrics, and the ability to customise email addresses for helpdesk service.
GoTo Connect updates enhance collaboration to make teams more productive and elevate the customer experience with remote control meetings, shared inbox assignment visibility, and network probe alerts to proactively address potential network issues before they escalate.
AI-powered and automated tasks:
GoTo Resolve Helpline gives end users an additional channel for support and generates AI-powered tips
New features automate repetitive tasks to save IT teams and employees valuable time.
These updates include GoTo Resolve Helpline, which gives end users an additional channel for support and generates AI-powered troubleshooting tips while they wait for an agent.
- AI Chat Analysis, GoTo Connect SMS
AI Chat Analysis for GoTo Connect instantly assesses customer satisfaction and generates concise summaries, resulting in a better understanding of customer interactions.
GoTo Connect SMS call flow delivers SMS messaging into communication flow with a simple drag and drop to connect with customers faster and more easily. Dynamic contact matching in GoTo Connect better manages contact information with easy-to-use delete, search, and sort functionality.
- AI-enhanced features
Customers will benefit from an AI-powered GoTo Contact Centre offering that provides topic and sentiment analysis
Later in 2023, GoTo will release two additional AI-enhanced features in its flagship products. A new AI assistant for GoTo Resolve will analyse device health and provide recommendations for follow-up actions to resolve issues, eliminating multiple manual data collection steps and streamlining troubleshooting.
Additionally, building from AI Chat Analysis, customers will benefit from an AI-powered GoTo Contact Centre offering that provides topic and sentiment analysis, interaction summaries, and real-time conversation recovery to save time and boost productivity.
More effective ways to serve your customers on any device:
Rescue offers support for Intel vPro® enabled devices allowing for support of out-of-band devices, as well as expanded OS support, including Linux improvements and support for Chromebooks, offering more ways to support more types of devices using Rescue. GoTo Resolve has added in-session VoIP capabilities to provide real-time verbal assistance in remote support sessions.
GoTo Connect has rolled out a new agent softphone with effortless access to contact information while on a call, flexible meeting session layouts, and contact segmentation to organise and communicate with customers by group easily.
Enhance security, and increase productivity
Product updates, integrations, and AI innovations are all part of our ongoing mission to lessen the workload for IT"
“At GoTo, our focus is always on making things easier for our customers,” said Damon Covey, Chief Product Officer at GoTo.
"Our latest product updates, integrations, and AI innovations are all part of our ongoing mission to lessen the workload for IT, enhance security, and increase productivity to give them back time to focus on what matters."
Saves time and money
“PatientLink’s top priority is supporting our clients. GoTo consistently finds ways to make that even easier with the simplicity of their products,” says Anthony Chapman, Director of IT Services at PatientLink.
“These latest innovations save us time, and money, and ultimately better the experience for our clients.”
