G4S deploys its proprietary software application – CVP and provides expert security services for Ecuador’s major banks

G4S is the market leader in Ecuador and provides peace of mind for many leading banks, through G4S-designed technology and a highly-trained workforce, which meets rigorous international standards.

In Ecuador, G4S is the preeminent provider of security for the country’s banks. Through the combination of highly trained people and G4S’s proprietary software application - CVP (Virtual Control of Posts), the company provides an unrivalled security offering.

Securing Ecuador’s banks

Elsa Zurita, the Commercial Director for G4S in Ecuador, said “Over a number of years, we have developed our security control room application which is used by all our people on the ground and by our customers.”

She adds, “In real-time, our team can communicate the latest information related to the different sites of operation across the country and provide relevant information that our customers need to know.”

CVP - G4S’s proprietary software application

G4S uses a range of technology and people to protect the different buildings

CVP is operated on a mobile device, such as a phone or tablet, and a customer can be updated instantly about an ongoing incident and actions being taken by G4S and its staff. Many banks have multiple sites of operation across the South America country of Ecuador, including offices, retail banks and ATM sites.

G4S uses a range of technology and people to protect the different buildings. Alarm monitoring is used widely and this is overseen and co-ordinated through the G4S central control room, which is located in Quito, Ecuador. Any alerts that are set off are notified to the relevant G4S and banking customer team, so that swift action can be taken, where and when needed.

Banco Guayaquil

One banking customer, Banco Guayaquil, has 143 sites across the country of Ecuador, which G4S secures. G4S has around 180 trained security officers providing services to the bank, as well as protective services specialists, who accompany and protect senior members of the bank’s team, when they travel to and from work, and when they go abroad.

A highly intuitive and Android-based system, CVP is easy for all that use it to become familiar with it very quickly. Personnel use it to update ‘quick task forms’, which capture data for shift handovers, multiple assignments for that day, virtual log books and visitor access control. It also has an instant messaging system, among many other features.

Real-time tracking of information

Elsa Zurita stated, “CVP allows customers to keep track in real time of the information gathered by our operational personnel, as well as the visits made by supervisors. This provides them with a complete view of all the services we provide and reinforces trust.”

We meet rigorous international standards in our financials"

She adds, “We work for a number of Ecuador’s biggest banks because we provide a very different and much more sophisticated proposition than others, and we do this across all of Ecuador’s territories.”

Elsa Zurita continues, “Our customers, who may be part of multi-nationals themselves, expect the highest standards from their partners. We meet rigorous international standards in our financials and in the training and employment of our staff, often exceeding government regulations.”

Data interrogation

Data can be collated and reported, relating to many different movements of people, vehicles and suppliers, at any given site and this vast reservoir of information is monitored and interrogated for anomalies and potential concerns around-the-clock, by G4S specialists.

All of the information is stored in the Cloud, in order to reduce the processing times. The software also allows the seamless integration of other technologies into the CVP, depending on the customers’ specific needs.

Vital information stored in the Cloud

During the COVID-19 pandemic, additional features were added to the CVP app, allowing all communications to be shared directly with G4S employees, so that they know what to do in any given situation.

“If an employee gets sick they can inform us through the app and we can provide support if needed,” said Elsa Zurita, the Commercial Director for G4S in Ecuador, adding “Our employees can also manage all their employment information and benefits through CVP which is safe and secure. They can also get in touch with the Human Resources team if they have any queries.”

Asset Management

Through the CVP app, customers can keep a track of their many assets, such as laptops, phones

Through the CVP app, customers can keep a track of their many assets, such as laptops, phones, ATMs and computers, along with other equipment of value. Customers are able to download reports in a range of formats, so that they know where their assets are and whether they are secure.

Each asset is fitted with a QR Code, in order to allow the CVP app to track in real time the exact location of the equipment, supported by GPS capabilities.

Quick and easy compliance evaluation

Elsa Zurita said, “Customers can evaluate compliance quickly and easily, using statistics we supply to generate their own reports and it means they can react to an emergency situation or incident, relating to their assets quickly and hand-in-hand with G4S colleagues.”

She concludes, “Customers tell us that CVP helps them to continuously strengthen their internal security controls and procedures as the app is always adapted to their various and often complex needs.”