G4S gives COVID-19 update

As countries and communities around the world continue to battle the spread of COVID-19, G4S would like to outline some of the measures they have implemented to protect employees and customers.

With a large presence in Asia, G4S has been responding to the devastating impacts of COVID-19 for several months and they have been using that experience to support customers and employees as the pandemic has spread throughout Europe, and the Middle East, the Americas, and Africa.

Public health guidance 

G4S focused on the highest exposure areas and set about ensuring that its teams operating in these areas

With 550,000 colleagues delivering critically important services across every continent, employee and customer safety is of paramount importance to the group. G4S is following the guidance of public health authorities in each country of operation and making sure the advice is communicated to its colleagues. 

G4S focused immediately on the highest exposure areas and set about ensuring that its teams operating in these areas had the support, protective equipment, and guidance they needed to stay safe and deliver the high standards of service that G4S and its customers expect. Its colleagues have responded with extraordinary courage and resilience and we are proud and grateful for the professional commitment they have demonstrated.

Critical societal role

G4S recognises that its employees play a critical societal role in keeping people and assets safe and this is a duty that we take very seriously.  Business continuity plans have been activated in every country across the group and our colleagues are working hard to keep all services running. 

Many of the customers are experiencing disruption to their normal working patterns and operating environments and G4S is being as flexible as it can to make sure its teams can support those evolving needs.

Customer service

G4S has implemented remote working practices where it can and is responding to changing customer needs

G4S is working with industry, unions, and government departments to ensure that its colleagues are designated as key workers which will help to ensure that it can provide continuity of service to our customers. 

G4S has implemented remote working practices where it can and are responding daily to changing customer needs as the progression of the virus continues and organisations adapt to the challenges this brings.

COVID-19 Steering Committee

As people will know, the situation relating to COVID-19 changes every day, and G4S are continuing to monitor developments and adapt its plans accordingly. Members of the G4S Group Executive team are personally engaged every day and have established a global COVID-19 Steering Committee to coordinate the implementation of its plans.

The pandemic is inevitably proving challenging for governments, businesses, and communities everywhere and G4S hope that users can minimise the impact of the pandemic on their business, staff, and customers.  If G4S can be of any assistance to users and their teams, please do not hesitate to contact the local G4S representatives.