National Monitoring Center News

The Orange County Emergency Services, Public Safety Communications Division became the 146th Emergency Communications Center (ECC) in the United States and the 14th ECC in the State of North Carolina to implement the Automated Secure Alarm Protocol (ASAP). Implementation of ASAP "The ASAP program provides our ECC with most accurate and timely alarm notifications possible while reducing the workload of our Public Safety Telecommunicators. The implementation of ASAP provides significant benefits...

The Buncombe County Public Safety Communications Centre (BCPSC) became the 145th Emergency Communications Centre (ECC) in the United States and the 13th ECC in the state of North Carolina to implement the Automated Secure Alarm Protocol (ASAP).  Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centres to Emergency Communication Centres (ECCs).   Agre...

The Monitoring Association (TMA) is pleased to announce that National Monitoring Center has renewed the prestigious ‘TMA Five Diamond Monitoring Center’ designation. This designation is granted annually to monitoring centres that satisfy all of the requirements of the ‘five points of excellence’. Commitment to ongoing job-related education and testing by having 100% of its monitoring centre operators certified using the TMA online training series on industry best pra...

Suddenly, artificial intelligence (AI) is everywhere. The smart technology brings a range of benefits to our lives, from streamlining everyday tasks to making scientific breakthroughs. The advantages of AI and machine learning (ML) also include automating repetitive tasks, analysing vast amounts of data, and minimising human error. But how do these benefits apply to the physical security industry, and is there a downside? We asked this week’s Expert Panel Roundtable: What are the benefits,...

There is a bright outlook for trade shows in 2024. In particular, ISC West has recently become the must-see event in the security marketplace. ISC West will take place April 9-12 at the Venetian Expo in Las Vegas. In addition to providing access to a wide range of technological innovations, the show also serves as a platform to introduce new products and services. As the industry counts down to the big exhibition, we asked this week’s Expert Panel Roundtable: What will be the big news...

The Glenview IL Public Safety Dispatch Centre and the City of Allen, TX Police and Fire Communications became the 140th and 141st Emergency Communications Centres (ECCs) in the United States to implement The Monitoring Association’s (TMA) Automated Secure Alarm Protocol (ASAP). Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centres to Emergency Communic...

Driving the smart homes market is the convenience of simple technology solutions. Almost every home now has a “smart speaker” that makes it easier than ever for homeowners to interface and control their technology. But where does security fit into the new landscape of smart home systems? We asked this week’s Expert Panel Roundtable: What’s new in smart homes and residential security systems?

The Monitoring Association (TMA) welcomed the Seattle WA Community Safety & Communications Centre (CSCC), The Bell County TX Communications Centre, and the Crawford County Department of Public Safety, which are the 128th, 129th and 130th Emergency Communications Centres (ECCs) in the United States to implement the Automated Secure Alarm Protocol (ASAP). Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls...

According to a report by the U.S. Government Accountability Office (GAO), artificial intelligence (AI) is expected to transform all sectors of society, including national security. The physical security marketplace is certainly feeling the impact of the new technology, which has quickly gained prominence as one of the industry’s most popular buzzwords. To assess the more practical aspects of the situation, we asked this week’s Expert Panel Roundtable: How is artificial intelligence (...

The return of trade shows has been an invigorating development for the security market. The morning-after reviews of this year's shows could not have been more positive. Everyone in the industry seemed to revel in the excitement and momentum as the shows decisively proclaimed: 'We're back.' Continuing that momentum into the future will depend on how well the shows adapt to changing industry trends and repeatedly reinvent themselves to be better every year. Adding feedback from GSX to our earlier...

The upcoming ISC West trade show in Las Vegas will offer innumerable networking and learning opportunities for attendees. Manufacturers will take the opportunity to promote their businesses and showcase products and services to a targeted audience. Best of all, the event will be "in person," an advantage we should never again take for granted. We asked this week's Expert Panel Roundtable: What big announcements do you expect at ISC West 2023?

The Monitoring Association (TMA) welcomed its 119th Emergency Communications Center (ECC) in the United States and its first agency in the state of California to implement the Automated Secure Alarm Protocol (ASAP). The state of California became the 22nd state in the United States to participate in the ASAP programme.  Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm companies to...

As cloud-based systems become more common, Video Surveillance as a Service (VSaaS) is becoming mainstream in the physical security marketplace. There are certainly benefits for manufacturers and end users, but we asked our Expert Panel Roundtable to focus on the benefits to the dealer channel. We asked this week’s Expert Panel Roundtable: What is the impact of video surveillance as a service (VSaaS) on security integrators?

National Monitoring Center, a provider of third-party and proactive monitoring services, introduces Nexus, a powerful new business intelligence, and account management web application that enables NMC dealers to manage their accounts efficiently, access critical data, reduce liability, and improve customer service and operational efficiencies. Nexus is a centralised hub where dealers can easily manage their account information, access alarm data in real-time, and view business intelligence repo...

The Monitoring Association (TMA) announced that it has welcomed two new USA-based PSAP/Emergency Communication Centres (ECC) to its ASAP-to-PSAP service in mid-August 2022. The Fort Worth, TX and the Irving PD, TX Emergency Communications Centres (ECC) are the 112th and 113th public safety communications centres, respectively, in the United States of America (USA) and the 13th and 14th agencies in the US state of Texas to implement the Automated Secure Alarm Protocol (ASAP). The Monitoring Ass...

The Monitoring Association (TMA) welcomed its 111th ECC in the United States on Monday, July 25, 2022. The New Hanover County ECC in North Carolina became the 12th ECC in the state of North Carolina to implement the Automated Secure Alarm Protocol (ASAP). Public-private partnership The New Hanover County ECC went live with Rapid Response Monitoring, Vector Security, Tyco (Johnson Controls), Stanley Security, Guardian Protection, Securitas, ADS, United Central Control, Brinks Home Security, Af...

The Monitoring Association (TMA) welcomed its 110th ECC in the United States on June 22nd. The City of Rockwall ECC in Texas, servicing the Cities of Rockwall, Fate, and Heath, became the 12th ECC in the state of Texas to implement the Automated Secure Alarm Protocol (ASAP). The Rockwall ECC went live with Rapid Response Monitoring, Vector Security, Tyco (Johnson Controls), Security Central, Alert360, Stanley Security, Guardian Protection, United Central Control, National Monitoring Center, Bri...

The Monitoring Association (TMA) welcomed three new U.S.-based PSAP/Emergency Communication Centers (ECC) to its ASAP-to-PSAP service in early May. The City of Bloomington, MN; Dakota County, MN; and Rice-Steele Counties, MN respectively became the 105th, 106th, and 107th Emergency Communications Centers in the United States and the 3rd, 4th and 5th agencies in the state of Minnesota to implement the Automated Secure Alarm Protocol (ASAP-to-PSAP). Public-private partnership The City of Bloomi...

The last regularly scheduled spring ISC West trade show was held in 2019. The show returned last year with a rescheduled event in the summer, and attendees were largely pleased with the offerings. However, the ‘real’ ISC West, in the spring in Las Vegas, Nevada, will resume a decades-old tradition in 2022 that has been a major driver of industry market growth and innovation. The show is also an annual reunion of sorts for the security industry, and we are all ready for a reunion! We...

As security professionals, one of our goals is a continuous improvement when it comes to protecting people, facilities, and assets. A useful tool for continuous improvement is to apply ‘lessons learned’ in the past to challenges in the future. Because 2021 will be remembered as a challenging and eventful year for all of us, let’s consider what we can learn from the experiences of 2021. We asked this week’s Expert Panel Roundtable: What security lessons did we learn during...

The Partnership for Priority Verified Alarm Response (PPVAR), an organisation established to promote the value of verification and validation of alarm events, during the emergency response process, recently announced the appointment of the new 2022 Board Members. New 2022 Board Members The 2022-year term will be led by Board President, David Holl, who serves as the Director of Public Safety for Lower Allen Township, Pennsylvania, in USA. Furthermore, the Partnership for Priority Verified Alarm...

National Monitoring Center (NMC), the nation’s premier 3rd party monitoring centre, has unveiled a new logo to further commemorate the company’s 20th anniversary. The new logo reflects NMC’s continued commitment to evolve with new technology innovations, an enhanced portfolio of services, and the best support and security personnel in the industry. Highly trained personnel “We wanted to punctuate two decades of growth and success with a renewed spirit of entrepreneuris...

The Electronic Security Expo (ESX) 2021 Virtual Experience, presented by the Electronic Security Association (ESA), wrapped up on June 17, delivering a wide breadth of educational content, product innovations and networking opportunities. Security professionals from all corners of the industry attended ESX to hear from thought leaders and industry experts on business strategies and best practices. The Main Stage delivered thoughtful strategies for security dealers, integrators, and monitoring c...

National Monitoring Center (NMC), the nation’s premier 3rd party monitoring centre, proudly announces the 20th anniversary of the company’s founding. In those years, NMC has evolved from a single 10,000 square foot facility to two fully redundant leading-edge monitoring centres, located in California and Texas, USA. Monitoring business longevity “We are thrilled and honoured to have reached this milestone,” said Woodie Andrawos, President of the National Monitoring Cen...

National Monitoring Center, NMC, a renowned brand in the alarm monitoring industry, and member of the Netwatch group, announced the appointment of industry veteran Norm Barton as Regional Sales Manager West, Proactive Video Monitoring services in NMC. The appointment supports the growing industry demand for Proactive Video Monitoring services. Proactive Video Monitoring services Norm has extensive industry experience as well as a passion for the market and will be responsible for executing sale...

ESX has announced the winners of its 2018 Innovation Awards program, which recognises outstanding products and services that drive the electronic security and life safety industry forward. Judges selected winners from a pool of applications from manufacturers and service providers, serving the industry with innovative end-user offerings and tools that help dealers, integrators and monitoring professionals become more efficient and profitable. The winners selected are recognised as next-gen pro...