BigChange News

Baydale Control Systems has taken control of its stock management using a BigChange 6-in-1 system. Specialising in electronic security and fire alarm systems, Baydale moved to the cloud-based solution to improve its client record management, provide visibility of the mobile workforce, and offer digital certification. Since implementing, BigChange has allowed Baydale to improve profitability by allocating routine jobs and ad-hoc call-outs 80 percent faster and boosting engineer productivity by 3...

Specialised Fire & Security is using BigChange job management software to improve customer service with engineers live-linked to back-office systems using a mobile app. Using the system, Specialised has already automated around 80 percent of its routine job management workflows allowing back-office staff and field engineers to focus on the customer experience.  Tailored solutions Based in Northern Ireland, the independent fire and security provider has established a reputation for de...

Assured Fire and Security, the Essex-based installer of electronic fire and security systems, is driving nationwide growth using the latest mobile working technology from BigChange. Assured, formerly Elan Fire and Security Systems, has already expanded its business by 60 percent since implementing the 6-in-1 cloud-based solution.  Live-linked mobile devices Using live-linked mobile devices running the BigChange app, Assured has increased engineer productivity, reduced operational costs,...

DSSL Group, the security systems company, has rolled out a new field service management system from BigChange. The cloud-based system incorporates vehicle tracking, a mobile workforce app, intelligent job scheduling and an online customer booking portal.  The system has already helped the Essex-based company offset more than 200 tonnes of CO2 and achieve net zero running for its fleet of vehicles, as well as reducing paper use by around 20,000 sheets a year. Disparate and outdated systems...

The latest field service management software has helped ComLink Fire and Security to become one of the fastest growing companies in Wales. By equipping engineers with rugged mobile devices that synchronise in real time with back-office software, ComLink’s business has been transformed with completely paperless working. Field service fleet doubled in size  Since introducing the cloud-based technology from BigChange, ComLink has seen its field service fleet double in size. The compan...

Bigchange, the field service management software provider, has launched a new UK channel programme providing partners with opportunities to generate revenues from the fast-growth field service software market. Cloud specialist offers channel exclusive access to fast-growth field service software market. Spit commission model allows partners to earn initial commissions and recurring revenues. BigChange has already secured channel partners for five of 18 UK territories on offer Recruiting channe...

Integration of location technology supports more precise planning and arrival times and could reduce the time spent finding job locations by up to 30 minutes per person each day. BigChange, the field service management software provider, announced that it has adopted location technology What3words to provide more accurate addresses for job locations, making it easier for field service teams to find their site. By integrating the technology into its job management platform, BigChange has made i...

BigChange, a provider of field service management software, has made the first appointment to its partnership programme. The BigChange complete Job Management Platform brings together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy-to-integrate system. The Partnership programme will support and reward partners as they introduce the benefits of BigChange’s j...

All Round Security has rolled out a high tech mobile workforce system connecting field service engineers in real-time to the office as part of an end-to-end management system. With clients including Heathrow Airport, Arcadia, Mitie and Cloud FM, All Round Security install and maintain security roller shutters, doors and barriers across the UK. Since going live, the cloud-based system from Leeds-based BigChange has boosted productivity and customer service. All Round Security had previously impl...