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| The SureView programme covers all of the functionality of the system from beginning to end for each person |
SureView Systems, a global provider of video and security event management software, announced recently the new Immix® Central Station Training Programme. This programme is designed to help teach valued SureView partners and their employee's best practices on using the robust functionality of the Immix platform.
Web-based interactive certificate training programme:
As the first fully Web-based interactive certificate training program of its kind for video and security event management software, the SureView programme covers all of the functionality of the system from beginning to end for each person that has a role utilising the platform. This especially helps system operators understand the power and diversity of the platform so that trainees learn the system in its entirety and are able to provide an even higher level of security and incident response. This also empowers them to be able to identify additional functionality that can benefit their clients in the future as their needs grow and change.
Training programme contents:
The training programme contains a total of 40 courses, each 15 to 20 minutes in length. The course catalogue is designed based on each user’s role on the system – for example, event management agents will only be given the courses that are relevant to their role, while a system administrator must complete all of the courses to complete the system certification. Upon successful completion of the courses, and following a knowledge test on the subject matter, each trainee is awarded with certification.
“As a commitment to our partners, we have invested in a comprehensive online training and education programme to help support their ability to service their customers and grow their business,” said Chris Brown, Director of Central Stations, SureView Systems. “With this new certification programme, our partners and their employees walk away knowing the system in its entirety, which means they might find a functionality that they didn’t know existed before and that can lead to new services and additional RMR for the client. The certification programme creates confidence that new and existing services will be managed to the very highest standards of operational excellence delivering consistency and professionalism, which in turn creates end user customer satisfaction and business development.”
"With this new certification programme, our partners and their employees walk away knowing the system in its entirety, which means they might find a functionality that they didn’t know existed before." |
The training programme also begins with a “101” training, which outlines the basics for those employees who may be new to the video and security event management security industry. For example, the tutorial includes an introduction to terms and definitions only used in this specialized vertical to rapidly educate a trainee on how to use the system, as well as why the system is utilised. This ensures that once the Immix CS software is introduced, they’re familiar with how it is used and why it is valuable to the client they service.
“Our customers are delivering an ever growing and increasingly sophisticated suite of end user services from simple video verification through full remote guard replacement operations,” Brown said. “We owe it to our partners to give them a tool that not only educates them and their staff, but also gives them the ability to measure the training they’re conducting to ensure its effectiveness.”
About Immix Central Station:
Immix Central Station is an advanced software platform developed specifically for commercial central stations offering a them a tool that allows them to effectively deliver a full suite of services from video verification to complex interactive video monitoring, as well as other event management services. Immix integrates with more than 500 security and alert devices, allowing a central station to bring together different types of systems and managed devices into a single, easy-to-use operator interface, simplifying the process for handling alert and alarm events. With a robust mobile application and an ever-increasing list of product integrations, Immix CS has become the go-to platform for effectively running event-driven central stations around the globe.
