The company
Redstone Federal Credit Union is the largest credit union in Alabama and one of the 30 largest credit unions in the United States, with over $1.7 billion in assets and over 245,000 members. In June 2006, Redstone earned its 41st consecutive 5-Star rating for financial safety and stability from BauerFinancial Inc.
Operational overview
This full-service financial institution offers retail and commercial banking, securities brokerage, mortgage, and insurance products and services, with a focus on serving working Alabamians through growing branch and ATM operations.
Strategic challenge
Create a safe and secure environment for customers and staff and reduce fraud and other sources of loss.
The solution
NextivaTM Financial NetDVRTM, Nextiva Financial SR-16 Data Interface, and Verint® custom video/data integration.
The bottom line
Integration of the Nextiva Financial solutions with Redstone's counter and ATM systems promotes rapid response to suspicious events and activity. By equipping authorised personnel to rapidly locate critical, high-quality video and deliver it with transaction details, Nextiva Financial reduces the need to spend hours on manual searches and delivers richer investigation-related data. Additionally, remote access to high-quality video from the credit union's security operations facility helps staff locate and distribute video in minutes, rather than hours, so that they can work more efficiently with law enforcement and other organisations.
"We use Verint systems in all our branches and ATMs, including our mobile ATM, because ultimately, they save us time and money," remarked Jonathan Kirby, Redstone Physical Security Manager.
The decision to deploy Nextiva Financial
Redstone chose Nextiva Financial because it provides fast access to high-quality video images and easy video export for rapid distribution to law enforcement and media outlets. "We're always looking for ways to serve our members more efficiently. That includes finding the most cost-effective methods to monitor and protect their assets," Kirby said.
Nextiva Financial associates banking transaction details with related video images, so Redstone security personnel can quickly locate important video using counter or ATM transaction information. And all Redstone locations have reliable networked access to video, facilitating centralised management and surveillance.
Kirby, who is responsible for the physical security of all Redstone's facilities, cites Nextiva Financial's ease-of-use, video quality, and lower cost per port as key factors in the company's decision. He added, "When we began searching for a digital video surveillance system, the number of DVR vendors was overwhelming. The Verint solution quickly became the obvious choice."
