The company: Delta Community Credit Union
Headquartered in Atlanta, Georgia, Delta Community Credit Union is one of the state's largest financial institutions. Founded in 1940, it serves as a not-for profit, state-chartered credit union whose mission is to provide high-quality, fairly-priced financial services to its members.
Delta Community Credit Union has more than $3.3 billion in assets and serves over 191,000 members. Its operations include 21 retail branch locations, cutting-edge online services, more than 40 branch-based automated teller machines, and over 57,000 surcharge-free network ATMs nationwide.
The opportunity
In support of its growth strategy and security focus, Delta Community Credit Union sought to invest in a state-of-the-art, networked IP video solution that would accommodate its expanding branch and ATM operations. In doing so, key criteria in its technology selection included technology that could:
- Deliver robust surveillance/data capture capabilities and intelligence to its entire system of ATM and teller operations
- Monitor activities in bank branches and ATM kiosks
- Support fraud investigation
- Help ensure safe and secure environments for credit union members and employees
The solution
Delta Community Credit Union selected Nextiva® IP video solution from Verint® Video Intelligence Solutions™ and later extended its investment to also include the portfolio's Nextiva NetDVR™ II and MicroDVR™ II offerings.
The bottom line
Delta Community Credit Union has successfully leveraged Verint networked IP video technology since 2003 |
Delta Community Credit Union has successfully leveraged Verint networked IP video technology since 2003 when it replaced its legacy VCR systems with Verint networked digital video recorders (DVRs). The migration introduced the ability for the financial services organisation to monitor ATM transaction data and video centrally with greater reliability and security, as well as more rapidly detect and investigate fraud. Based on the greater security, intelligence and efficiencies introduced through its original Nextiva implementation, extending its deployment to include Nextiva NetDVR II and MicroDVR II was a logical progression in support of the organisation's mission-critical security and loss prevention initiatives.
"Delta Community Credit Union is committed to being a technologically innovative financial institution that offers its members best-in-class service in a secure environment," says Gail Ruppersburg, physical security specialist of properties and facilities, Delta Community Credit Union. "Verint solutions continue to meet the high standards of our members and employees."
Taking security to the next level
Nextiva's NetDVR II and MicroDVR II solutions deliver robust surveillance and data capture capabilities to Delta Community Credit Union's entire system of ATM and teller operations. With the Nextiva network video recorders, the team at Delta Community Credit Union captures high-quality video images from the embedded operating system, optimises bandwidth and storage utilisation, leverages flexible video search capabilities, and benefits from programmable video retention and storage for lower cost of ownership and operation, along with superior security and reliability.
Nextiva's NetDVR II and MicroDVR II solutions deliver robust surveillance and data capture capabilities |
"Soon after installing the NetDVR II and MicroDVR II, we had a counterfeit check incident. Within 15 minutes, we burned images of the offender to a disk and handed it over to police. The images went on to help apprehend the suspect attempting fraud at another financial institution," says Ruppersburg.
Steady growth and a commitment to providing a safe and secure banking environment accelerated Delta Community Credit Union's selection of Verint's networked DVR platform. With industry-leading video/data interfaces to ATM, teller, alarm and other enterprise systems, Nextiva DVRs provide a more complete overview of bank activity, money centres and ATM kiosks, and help protect Delta's people, property and assets.
"Nextiva system-wide health monitoring and diagnostics give us peace of mind. We are able to immediately know if a unit is not operating properly so we can take corrective action. With our previous VCR system, we may not know about a problem until an incident arose, and then it was too late," adds Ruppersburg.
The Verint Nextiva portfolio also supports Delta Community Credit Union in its branch expansion within grocery stores owned by a major U.S. food retailer. "The Verint system has streamlined our security budget. We've created a blueprint so that in-store installation is seamless. Nextiva continues to be an all around cost-saver and time-saver," adds Ruppersburg.
Since 2003, Verint has delivered robust surveillance and data capture capabilities to Delta Community Credit Union. As such, the Verint Nextiva portfolio is a fundamental part of the bank's core focus on providing its members best-in-class service in a secure environment.
