For over thirty years, the team at United Central Control, Inc. (UCC) in San Antonio, Texas has been providing premier alarm monitoring services. Over that time, UCC has built a reputation in the industry for excellence. In October of 2013, UCC committed to future excellence by converting to the Secure Global Solutions’ (SGS) stages™ central station automation system. UCC’s CEO, Don Munford, stated, “The UCC Team invested two years of research to identify the right automation system and another year to implement. We take a lot of pride in the services we provide. We were committed to bring our dealers a strong automation system with the tools to enhance their businesses and streamline operations.”
Teresa Gonzalez, President stated, “The decision to switch to stages™ was rooted in the mission to provide UCC and its dealers with a state-of-the-art technology platform. The open architecture and integration capabilities of stages™ are very attractive for enhancements as we look to the future and continue to keep pace with the rapid convergence of technology.”
Built on a browser foundation, stages™ fosters an environment that allows UCC the freedom to be forward thinking along with the ability to implement new ideas and processes in rapid fashion. The SGS creative team enjoys the challenges and excitement that a customer like UCC brings to the table. UCC’s input to the SGS development team has been instrumental in the design and implementation of new tools and services. The goal is always consistent – to enhance the customer experience.
Stages™ has advanced technology services and systems such as multiple methods for central stations to offer dealers access to test systems and SMS two way texting back to operators that delivers results directly to mobile phones. Stages™ delivers the simplicity of use in mobile apps for IPhone, Android and tablets, plus dealer web access. The system also utilises a telephone system integration that allows dealers to listen to central station recorded customer calls in the customer account history. “The internal features available for UCC to create operator efficiencies through action plans, sophisticated storm techniques and SMS 2-way texting with customer response directly back to operators are all very powerful tools.” states Tracey Ritchie, VP and General Manger and lead project manager for the stages™ implementation.
Tracey further added, “The conversion to stages™ offers UCC and its dealers new control over dispatch rules with sophisticated scripting to assure quality service. We also see such flexibility for controlling efficiencies within the central station processes that will help UCC reach even higher levels of dealer customer satisfaction.”
Mark Matlock, Sr. VP of Sales and Marketing stated, “UCC is always looking for ways to differentiate ourselves in the market place. The addition of stages™ was a great step in that direction and is consistent with our mantra that we will use quality as the benchmark for all of our products and services. “
