Banks must meet their customers' requirements for security in a special way on many levels. Whether it is with their savings, taking advantage of over-the-counter services at a branch office, withdrawing money from the teller machines, making deposits via the cash recycling system, online banking etc. - for a long-lasting, trusting cooperation with a bank, customers demand the highest possible level of security. In order to fulfil these demands, banks rely on sophisticated hardware and software solutions that can be easily and efficiently expanded with MOBOTIX high-resolution video surveillance technology at an optimal cost-benefit ratio.
Commerzbank - competent services for private and business customers
With around 820 branches, a consolidated balance sheet total of more than 600 billion Euro and almost 36,000 employees, Commerzbank is the second biggest financial institution of its kind in Germany and one of the largest in Europe and in the world. The bank's large number of branches ensures a closely meshed network and customer proximity. In the branches, the trend is towards "more service for the customer" and this of course includes being able to withdraw and deposit cash "around the clock." This, in combination with a sophisticated centralized security system, reduces the threat of criminal attacks. The technical implications of this approach are considerable. Every branch has its own quasi-standardised comprehensive security package installed, in which camera surveillance plays an important role. Once a day, the relevant, locally stored events are transferred via the bank's own data network infrastructure to the bank's security centre in Frankfurt and analyzed there. This meets the requirements of the Verwaltungs-Berufsgenossenschaft (VBG - German professional trade association) while keeping the usage of the data lines between the branch and the headquarters to a minimum during opening hours.
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| The dome camera series is suitable for use inside buildings |
Flexible solutions for special tasks
Security-related situations that cannot be solved using the standard package solutions are occurring with increasing frequency. This is where competent and creative service providers, such as ADS Networks GmbH come in, together with intelligent IP-based audio and video solutions from the technology leader MOBOTIX AG. Commerzbank required a pilot system installation in their branch in Erfurt. This branch is situated in a shopping arcade that was frequently used after closing time by numerous skateboarders to pursue their hobby. This deterred many bank customers from accessing the foyer of the building which houses the account statement printer and the ATM for cash withdrawals, thus also damaging the image of Commerzbank. The landlord's suggestion of barring the skaters from the arcade after closing time by installing rolling shutters was expensive and counter-productive since the bank customers would then have been equally unable to access the branch. The task was to present a solution that focused on the customer's needs.
ADS Key Account Manager Semsettin Özünal suggested introducing MOBOTIX dome cameras to provide surveillance in the arcade. Thanks to its elegant design, the dome camera series is highly suitable for use inside buildings. The camera models are each equipped with two flexible, adjustable camera modules that can be individually positioned in all directions independently of each other.
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| The cameras are additionally equipped with a microphone and speakers |
The individual models are available with a range of different lenses. Michael Wihan, branch security specialist at Commerzbank and an open-minded technician, was immediately convinced and impressed by the advantages of the easily and quickly installable solution. The high-resolution colour images of the two cameras enable around-the-clock visual surveillance of the arcade by staff at the Commerzbank security centre in Frankfurt.
The additional data traffic on the dedicated line also proved to be no problem at all since MOBOTIX IP cameras have very low bandwidth requirements. The cameras are additionally equipped with a microphone and speakers that allow the security staff to directly address the skaters in real-time and order them to refrain from their activities. The impact was enormous. After a short period of transition, the arcade is now free of skaters and can be accessed by anyone without any concerns for security - even during evening hours.
G8 summit in Heiligendamm
A further security challenge for the banks was the G8 summit of the eight largest industrial countries that was held in Heiligendamm in mid-2007. The security experts at Commerzbank had to prepare themselves and take precautions against a potential threat to their branches in the Heiligendamm area by militant globalisation activists.
Due to the exceptionally positive experience in Erfurt, Commerzbank again chose MOBOTIX IP camera technology. Within just a few days, the branches in Kröpelin, Roggentin and Warnemünde were visually and acoustically linked to the group's security centre.
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| MOBOTIX CCTV technology provided an ideal solution for Commerzbank |
After the G8 summit, the decision was made to keep the highly effective and affordable security solution in place. It had proven to be valuable both in terms of preventing threats to the branches and improving customer service. In the event of technical problems, a member of staff at the security centre can directly communicate with the customer in the branch foyer via the microphone and speakers in the cameras.
IP cameras in the "branches of the future"
In its "branches of the future", Commerzbank wants to achieve its goal of "more service for the customer". Additional security measures were therefore needed in the self-service areas that house the ATMs. To ensure customer protection, a reliable surveillance system is required in areas where an emergency button is also installed. In order to identify criminals "creeping in" at night, MOBOTIX' high-resolution IP camera technology combined with an intruder detection alarm system offers a convenient method of providing additional, cost-effective security.
The highly detailed camera images enable all required information to be extracted from the image provided by one single camera. This makes it unnecessary to install several conventional cameras cutting investment, installation and operational costs, reducing administration, simplifying data storage and alarm analysis, reducing network traffic and increasing the general reliability of the system. Additionally, customers more readily accept the MOBOTIX solution because it is visually more discreet.
There is no doubt that the "branch of the future" needs the intelligent, high-resolution IP camera technology from MOBOTIX as an alternative to the increased use of security personnel or other conventional security measures. So it's a good thing that MOBOTIX communication and security technology is already available today for the branch concepts of tomorrow.
