Expert commentary

Cloud-based services for video surveillance or hosted access control are garnering more attention in the physical security industry. Most people today are already using or are familiar with cloud-based applications in their day-to-day life, so it will only be a matter to time before the benefits of the cloud permeate security and business solutions. Dealers looking to embrace the cloud model for access control must re-think multiple aspects of how they are set up as an organ...

Think of crisis management and emergency planning as a  customer service Do you have a written emergency management plan? Where is it? When was the last time you updated it?Developing and writing a corporate or organisational emergency management plan can take a long time. Once completed, however, the plan is there for you to access when you need it. In fact, that’s wrong. According to crisis management authority Michael J. Fagel, emergency planning is suppos...

Good training is a best practice that applies across a broad range of industries and markets Owners and managers of security dealerships, both large and small, face unique challenges in running their companies, and while there is no magic formula for success, dealerships that invest in training for their staff typically do better than those who don’t.  In fact, good training is a best practice that applies across a broad range of industries and markets, but it is pa...

The security industry can be like a house built on sand if there's a lack of professional standards set in place Picture the scene: You’re suffering from a persistent pain and so decide to take a trip to your doctor to get it checked out. You step into the consulting room but, before you can speak, he looks you up and down, haw and hums, and then writes out a prescription. Would you be happy that drugs prescribed in this manner will cure your ailment when your doctor h...

AlliedBarton actively seeks out and hires family members of veterans through employer assistance groups  AlliedBarton Security Services implemented its program to hire retired service veterans five years ago. “Our CEO Bill (William C.) Whitmore announced one day that ‘we’re going to have a lot of American heroes coming home soon, and I want to give them jobs,’” said Jerold Ramos, Director, Strategic Recruiting and Military Liaison with Alli...

Physical access control system architecture should be built to use the changing IT infrastructures of today’s organizations to their fullest It’s time to completely rethink physical access control systems with an eye toward the changing world of information technology. Today’s physical access control system architecture only leverages existing network hardware technology – it doesn’t utilise the organisation’s full IT infrastructure, which...

Security costs range far beyond the cost of security technology and security officer salaries Can you account for all of the money you spend on security? Most companies can’t. Do you know how much your company is spending on security? Don’t say yes too fast. Security costs range far beyond what the security director spends on technology and security officer salaries. In 2011, a survey by the Security Executive Council’s Security Leadership Research Institute...

Training and education are essential elements of success in the access control market for integrators and end users alike. Whether one is a seasoned veteran or still new to the industry, continued training and education are critical given that access control technologies continue to evolve at a rapid pace. System integrators who do not take advantage of manufacturers’ training seminars are short-changing themselves and their customers, contends Robert Laughlin, president of...

ISPs are often under-delivering on promised network speeds and bandwidth Regardless of where you stand on net neutrality, there’s a bigger slice to the story – how to monitor the health and performance of a network to ensure system performance. While an Internet fast lane for everyone makes sense, the reality is that Internet Service Providers (ISPs) are often under-delivering on promised network speeds and bandwidth. And while the Federal Communications Commissio...

Access control can sometimes get overshadowed by video surveillance Technology is shifting rapidly in the access control market, but another obstacle is the need to communicate the value of the technology to users. Specifically, access control can sometimes get overshadowed by video surveillanceas it competes for a share of the customer’s security dollars. From a pure security standpoint, electronic access control is better suited than video surveillance to keeping...

Orwell’s 1984 depicts a post-apocalyptic dystopia in which camera surveillance is used to oppress the individual The phrase “Big Brother” has been in our vocabulary for eight decades now. Its use is linked exclusively with negative images of a surveillance state (and, of course, a bad reality television show). But would George Orwell, a non-religious democrat, be happy with the way the anti-CCTV lobby has appropriated the phrase? The fact is, Orwell would app...

The residential intrusion alarm market in the Americas is expected to grow by 9.5% in 2015 Interactive makes services more relevant With behemoths such as AT&T Digital Life, Comcast Xfinity and now Google promoting interactive services, the traditional security industry has become the default beneficiary of deep-pocket competitors who dole out big bucks to advertise their solutions. Whether or not this competitive caterwauling in television, print and social media will...

A planned migration provides the ability to plan, budget and control the path to an improved access control environment The installed base of legacy systems presents opportunities and obstacles for providers of newer access control systems. Most end users would prefer not to do a full rip-and-replace upgrade. Therefore, integrators (and manufacturers) have to find a smooth transition path. Access control customers eager to embrace the newest capabilities on the market are ofte...

Access control systems that leverage proprietary technologies severely limit system flexibility Access control’s ongoing transition from closed systems to more open integration provides benefits for integrators, and especially for end users looking to maximise their system return on investment. End users want greater flexibility, specifically in terms of hardware choice. As a result, more non-proprietary solutions are coming to market. For the integrator, offering more o...

Communicating access control information across multiple platforms is simplified with the PSIA's PLAI specification Managing access control across large companies or institutions, including those that span giant campuses or even multiple locations all over the world, is essential to optimum security. Too often, however, the effectiveness of a company’s access control system – or, more likely, of its multiple access systems that were installed in various locations o...

The Security Girl has become much more than a brand for American Fire & Security In the security industry, you want to be different, and what’s more memorable than a company avatar turned ambassador that sports some rockin’ pink hair? Only The Security Girl’s hairdresser knows for sure! Erica Wood, chief security officer and co-owner of American Fire & Security (AF&S) in Dayton, Ohio, is a mover and shaker of the security industry in many ways. S...

The secure inner doors of the vestibule at the front entrance of Park and River Forest High School Most school visitors have legitimate reasons for coming to school. A frightening few, however, show up with violent or other illegal intentions. Today, school security directors are actively managing visitors with secured front door vestibules and visitor management software. Oak Park and River Forest High School, a single-school district serving Oak Park and River Forest, Ill.,...

Remote monitoring offers a multiplying effect on security efforts The growth of IP-based networks has made it possible for security professionals to easily monitor surveillance activity from any internet-enabled PC, smartphone, or tablet anytime, anyplace. More and more, businesses are realising that remote monitoring can have a significant impact on their bottom line. Whether you’re a retail outlet, bank or hotel, remote monitoring offers a multiplying effect on securit...

Deborah O'Mara explains how a little innovative thinking can help boost recurring monthly revenue By Deborah O'Mara, SourceSecurity.com's dealer/integrator correspondent For the security dealer and integrator, competition swoops in from every angle, including local and national companies, utilities and telecommunications firms, and even do-it-yourself systems. But that doesn’t mean you can’t successfully boost recurring monthly revenue (RMR) with a little i...

Integrators are embracing the many ways the cloud helps smaller companies succeed Hosted and managed security services aren’t for large enterprises only. SMBs (small-to-medium businesses) are taking advantage of the inherent operational and cost efficiencies of deploying managed services. Web-based or cloud services like access control and video provide convenience, ease of use and lower total cost of ownership. Cloud services are accessed without downloading and main...

Newer concepts and modern security solutions help achieve operational efficiencies in the retail sector Asset protection across retail organisations is sometimes still viewed as a necessary evil. But at a time when shrinkage is on the rise, margins are low, competition is fierce and the economic climate is still somewhat uncertain, retailers need to maximise any investment in technology and consider how it can positively impact their bottom line. Steve Bocking, Sales...

Security standardisation reduces operational requirements Controlling identified risks at all of your sites, anywhere in the world, can be difficult. Especially when taking budget constraints into account. How can you ensure all of your people have a secure working environment? And that all employees, everywhere, adhere to your security policy? Nancy Wanders, Business Development Manager Asia/Pacific at Nedap, states that standardising security gives this assurance and more. I...

Cybersecurity is a critically important aspect in today’s increasingly IP-driven world of physical security The physical security market tends to dismiss issues of cybersecurity as outside its area of expertise, but cyber-threats are a problem that has been ignored for too long. The fact is, cybersecurity is a critically important aspect of the systems our industry provides in the increasingly IP-driven world of physical security. And the risk isn’t just reserved...

900 MHz wireless and Wi-Fi (2.4 GHz) are sometimes used interchangeably in the access control world to describe solutions that do not require running wires all the way to the opening. It’s true that, as wireless options, both technologies offer some general advantages over traditional hardwired solutions. In this article, Minu Youngkin, Allegion, Integrator Marketing Manager shares her thoughts and knowledge regarding both wireless and Wi-Fi technologies.* First of all, wire...

Access Control is the second-fastest growing area in the security market. A major shift from PC-based clients systems to solid state, embedded operating systems, browser-based user interfaces, remote services, and changes in compliance legislation are just a few factors driving access control adoption both across the residential and commercial markets. John LaFond, VP of Integrated Systems at Linear LLC, explains these factors and how they contribute to the future of access control...

Event-driven video for surveillance and recording involves using a video recorder or video management software system that is triggered by movement in the areas where cameras are located. Event-driven video can be achieved by using intelligent motion detection or video contents analytics (VCA) on the camera, recorder or PC server. Recently, performance of VCA has improved; however, some conditions can still affect detection using the camera image. Tomo Ito, Business Development Man...

If a security or video surveillance / CCTV system isn’t working, who’s to blame? Or more to the point, what’s to blame? Is the problem the malfunction of a specific device on the edge of the IP network, or is it a network or other system failure? How can an end user or dealer / installer know what the problem is? How can a camera manufacturer know if a call to their overworked tech support department is really about the manufacturer’s camera or cau...

At what time of day do you have most people in your building? Do you have enough parking spaces for your employees? Are there always enough first aiders in the building to meet safety requirements? Security systems provide a wealth of data, which can provide the answers to these questions and more. By extracting reports from your system, you can gather valuable information to increase safety or improve business processes.  Wiebe Koopmans, owner of Linked Solutions, advises bus...

Bluetooth Smart creates new ways to open doors and gates The latest generation of access control systems offers more secure and sophisticated credentials, and new credential form factors including mobile devices that offer a more secure and convenient way to open doors and parking gates. Mobile access control also delivers a simple and user-friendly secure identity management process, and a platform for integrated, multi-layered physical access control (PACS) and IT security s...

Law enforcement and pure problem-solvingskills will play less of a role for the futuresecurity director Much effort has been put down in the professionalisation of security work. Not only is it a recurring topic of conversation at events for security professionals, but also a formal topic of concern for ASIS – having active task forces devoted to the promotion of professionalisation and academisation of security practice as well as a recently updated standard (ANSI/ASIS...