Hanwha Vision (formerly Hanwha Techwin America)

Wilson Bank & Trust, member FDIC, is an independent, community-based bank that began operating in Tennessee, USA in 1987. They have mortgage offices, operations centres, ATMs and branches located in and around Middle Tennessee that serve the city and surrounding rural areas. In total, they have operations and security at approximately 40 locations. One of the keys to their on-going success is their continuous search to improve their offerings. This drive extends to their physical security as well. Starting in 2016, the Bank began to look at upgrading their physical security system with a particular focus on replacing their analog cameras. Upgrading Wilson Bank & Trust’s physical security system The bank had cameras from multiple manufacturers on multiple systems" According to Elvis Huff, the Assistant Vice-President and Director of Security at Wilson Bank & Trust, “The bank had cameras from multiple manufacturers on multiple systems. Most of them were already 8-10 years old, when we began the process.” He adds, “This meant that the image quality was low and we could not get the video retention rates we wanted. In addition, many of the cameras had licensing agreements, so we were paying fees for products that were not meeting our needs.” IT-based, PoE (Powered over Ethernet) cameras Elvis Huff, whose experience prior to joining the Bank includes 12-years in law enforcement, established clear selection criteria at the beginning of the process. The Bank wanted IT-based, PoE (Powered over Ethernet) cameras that could produce high-quality video and did not require licenses. They also wanted DVRs or NVRs that would give them longer-term retention rates, 90-days at a minimum. After investigating their options, Wilson Bank & Trust determined that working with Hanwha Techwin cameras and systems would be the best fit for their requirements. Cyber security as a key consideration During the decision-making process, one of the deciding factors was that Hanwha cameras and systems are manufactured in-house end-to-end. In their view, this was particularly important for mitigating cyber security risks. According to Elvis Huff, “At the time, cyber security and network security issues were frequently reported, as cameras were being compromised for use in Distributed Denial of Service (DDoS) attacks. The ability to work with a company that does everything from manufacturing the chipset and camera to developing the software was a game-changer for us. We knew it would give us tremendous peace of mind.”  Multi-sensor panoramic and network IR dome cameras They have taken a multi-year approach to satisfy budget and personnel constraints The bank began with a preliminary test at a single location. According to Elvis Huff, “We tested it for about a month and we loved it. The system was easy to deploy and easy to navigate.” Following this, they began upgrading their physical security systems at several branches, ATMs and other locations each year. They have taken a multi-year approach to satisfy budget and personnel constraints. Till date, they have installed new NVRs and more than 600 cameras. Installation and maintenance cost savings By switching to industry standard PoE, IP-based cameras, the bank has realised significant savings with regards to installation and maintenance costs. “We have reduced our installation costs because we do not have to run extra wire. And, we have reduced maintenance costs because the system is less complex and is less likely to breakdown,” explained Elvis Huff. Upgrading the branches has included the installation of several panoramic cameras and network IR dome cameras. PNM-9020V multi-sensor 180-degree panoramic camera The PNM-9020V multi-sensor 180-degree panoramic camera provides up to 30fps at full resolution. These cameras are a favourite of Huff’s for their ability to capture good quality images of a large area. Elvis Huff adds, “I like that I can put them on the side of a building and capture what is going on in an entire parking lot.” Huff has also installed cameras to record parking lot entrances and exists. Recently, this strategy helped as the security team was able to identify a vehicle associated with a fraud case, by using an image of its licence plate captured, as it was leaving the facility. Dome cameras installed For branch and building interiors, they installed a variety of dome cameras, including the QND – 6010R Network IR For branch and building interiors, they installed a variety of dome cameras, including the QND – 6010R Network IR. This indoor camera provides 2MP maximum resolution, 30fps at all resolutions, motion detection, as well as tampering and defocus detection. According to Elvis Huff, “When it comes to capturing images of vehicles, licence plates and transactions, the directional dome cameras cannot be beat.” Capturing high-quality images with hidden cameras The bank has also made use of the XNB-H6241A Network ATM Camera Kit with 8m cable. Elvis Huff has used the kits to install hidden 2MP HD cameras. The fact that the cameras do not disrupt a branch’s aesthetics is important for maintaining a positive customer experience. At the same time, these kits have allowed the bank to capture images that are not possible with a traditional top-down view. Waist-up images, which include a person’s face, can be vital, when it comes to investigating or prosecuting theft and fraud.  Having access to images from this angle is already proving to be invaluable. In a recent case of fraud involving identity theft, an individual presented fictitious and forged documents at one of the bank’s branches. “Thanks to the Hanwha high resolution camera, we had a clear image that we were able to use to identify the individual,” said Elvis Huff. Meeting required retention rates with XRN 2011 NVR Each location has a similar setup with cameras connected to a dedicated NVR Each location has a similar setup with cameras connected to a dedicated NVR (network video recorder). At this point in the process, the majority of the NVRs are XRN 2011s. The XRN 2011 NVR supports up to 32 channels and has a maximum internal storage capacity of 48 terabytes. According to Elvis Huff, the ability to store such a large amount of data was an important factor in selecting the XRN 2011 NVR. He said, “It is not uncommon for us to have a 40 to 50 terabyte NVR as this allows us to meet our 90-day retention requirements.” Video used for investigative purposes Elvis Huff also appreciates the fact that the new NVRs send security personnel notifications, when a camera goes down or if storage issues arise. The video captured is used mostly for investigative purposes. Because their NVRs notify them in the event of an error or potential concern, the team can rest assured that they are continuously capturing the information they need to keep the bank secure. According to Elvis Huff, the relationship with Hanwha Techwin has been a positive one. The bank is happy with the upgraded technology, and Huff continues to be impressed with the equipment, stating “We really like our cameras. We have already seen good returns on the money we have invested. They are proving very beneficial in helping us serve our customers and prevent loss at Wilson Bank & Trust.”

Hanwha Techwin America, a global supplier of IP and analogue video surveillance solutions, has announced that Army and Navy Academy, a college preparatory military boarding school in California, has upgraded its security infrastructure with Hanwha security cameras. Located on a 23-acre beach-front property, the Army and Navy Academy is home to more than 300 students and employs more than 140 faculty and staff members. Two-fold surveillance upgrade According to Jeffrey Gibson, a system with analytics to keep a close watch on the campus could act as a force multiplier With a commitment to continuously adapt and improve, the Academy developed a strategic plan that focused on supporting the long-term success of their cadets. When the school began building and renovating facilities, they included an upgrade to their technology and physical security system. With a two-fold approach, the school first needed to replace their existing, out-of-date analogue camera system. Second, they needed a system that could keep up with current technology. According to Jeffrey Gibson, Assistant Commandant, Operations, Safety, and Security at the Academy, a system with analytics to keep a close watch on the campus could act as a force multiplier. Hanwha security cameras with Wisenet WAVE deployed After an extensive vetting process, the school deployed a video surveillance solution comprised of Hanwha cameras integrated with Wisenet WAVE, a highly customisable and reliable IP-based video management system (VMS). Integrating the Hanwha security cameras using the Wisenet WAVE IP-based VMS made it possible to create a video surveillance solution that was exclusively tailored to the campus’ specific needs. The Academy was able to quickly train security personnel as required, considering the WAVE video management system (VMS) is extremely intuitive and easy to use. Multi-sensor, multi-directional PTZ cameras installed The Army and Navy Academy now has a total of 141 cameras, including PNM-9081VQ multi-sensor, multi-directional cameras for covering wide areas, which allows them to use fewer cameras while seeing more. They have also installed PNM-9320VQP multi-sensor, multi-directional PTZ cameras for zooming in and for covering long distances. Additionally, to be able to effectively monitor between buildings and cover their coastline, the Academy chose PNM-9020V multi-sensor 180° cameras. In-camera and VMS analytics features By taking advantage of the in-camera and VMS analytics available in their new system, the security teams at the Academy can now monitor internal and external areas with high precision and efficiency. The primary cameras installed focus on higher priority, greater risk areas, while the VMS analytics keeps track of the rest of the areas in the campus. Perimeter protection with line crossing analytics With the surveillance system upgrade, most of the campus perimeter is now protected using line crossing analytics As a result of the surveillance system upgrade, most of the campus perimeter is now protected using line crossing analytics. With Hanwha cameras installed above the fence, the system sends an alert to the Security Operations Centre (SOC), if it detects something crossing the fence in either direction. Once the system pulls up the camera feeds, operators can see if it’s a false alarm and then decide whether or not to dispatch a security team or call local police. Enhanced students, faculty and staff safety The security team has developed a strategy for inside the fence as well that allows them to focus on specific areas that have higher traffic at specific times of the day. The in-camera analytics looks at the low-traffic areas. If the camera detects movement, the Security Operations Centre is alerted and can then determine whether or not to send personnel. Because the new Hanwha security system provides both coverage and analytics, the Army and Navy Academy’s security team is able to focus on what matters most, the safety of students, faculty and staff.

Recently, Planet Fitness, with the help of their preferred system integrator Adirondack Direct, incorporated a video surveillance solution from Hanwha Techwin and Genetec that not only enhances security, but also improves operations. When leadership evaluated security at their 70-plus corporate run locations a few years ago, they chose to incorporate a video surveillance solution that would address security needs and would be advanced enough to help with management and operations.  Each of Planet Fitness’ corporate-owned clubs throughout North America is outfitted with approximately eight to 15 video cameras that provide around the clock coverage of the parking lot, lobby, break room, the fitness area where members workout and other key areas – without invading private areas, such as locker rooms and other intimate spaces. After issuing a Request for Proposal, Planet Fitness Senior Vice President of Corporate Club Operations Jim Esposito said they tested several of the leading camera and video management software (VMS) solutions, but ultimately decided on Hanwha video surveillance cameras managed by the Genetec Security Center platform. Esposito said they wanted to use Hanwha’s 360-degree cameras in particular because they provide more coverage, yet they save in hardware expenses because fewer cameras are needed. 360-degree fisheye camera Hanwha’s SNF-8010 5 MP 360-degree fisheye camera provides 5MP at 20FPS which captures smoother video at a higher framerate with true day and night function. Built-in on-camera de-warping allows instant access to PTZ, quad view, and panorama views. Alarm triggers for the Hanwha SNF-8010 include intelligent motion detection, audio detection, tampering detection, alarm input and network disconnection.Adirondack Direct also offers a 24-hour monitoring service and liaisons with law enforcement when needed A typical system setup at Planet Fitness includes placing cameras 25 feet from the wall and 50 feet apart which provides almost 2,000 square feet of coverage per camera. Club managers, regional managers and corporate employees manage the system via the Genetec Security Center which provides convenient bookmarks of recorded incidents so that – instead of time spent searching through video – events are already tagged. Adirondack Direct also offers a 24-hour monitoring service and liaisons with law enforcement when needed. “We knew that Planet Fitness would need thousands of video surveillance cameras for this project and it’s very important to consider reliability and functionality as well as durability,” said Adirondack Direct Director of Security and Technology, Tim Collins. “Hanwha has the lowest customer return number and that means that they manufacture products that aren’t sidelined by constant replacement and repairs.” Collins said Adirondack Direct has long recommended Genetec’s Security Center for video surveillance management because it provides the best open-architecture platform, robust features and is easy to use. Security Center blends IP security systems within a single intuitive interface to simplify operations and empowers organisations through enhanced situational awareness, unified command and control and connectivity to the cloud. When a Lunk Alarm is pressed, Genetec’s Security Center creates a bookmark of the event which provides video evidence of what preceded the alarm and how it was managed Business intelligence  While the Hanwha-Genetec solution has provided an excellent security system – as well as protection against liability for slip and fall incidents – it’s also improved operations in multiple ways by providing invaluable business intelligence, said Esposito. Planet Fitness has a judgement-free environment for individuals who want to work out, but don’t want to have to endure the negatives so often found in gyms: loud grunts, the clanging of dropped weights and aggressive behavior. Anyone engaging in obnoxious behavior will likely be the recipient of a Lunk Alarm and the flashing lights, sirens and unwanted attention that accompanies it.Use of the Lunk Alarm – or lack of use – can be an indicator of how the club is operating Use of the Lunk Alarm – or lack of use – can be an indicator of how the club is operating. In order to monitor and evaluate use of the Lunk Alarms, Adirondack Direct has integrated the Lunk Alarm into the Hanwha-Gentec video solution. When a Lunk Alarm is pressed, Genetec’s Security Center creates a bookmark of the event which provides video evidence of what preceded the alarm and how it was managed. Potential medical emergencies Gyms typically have automated external defibrillators (AEDs) in the event a member suffers a medical emergency. At Planet Fitness facilities outfitted with the Hanwha-Genetec solution, once an AED is removed from its cabinet, a sensor is activated to shut off the music in the club to provide a calmer atmosphere. The system also creates a bookmark in the VMS and notifies managers and regional managers that an AED has been deployed. The Hanwha-Genetec Planet Fitness solution also provides key employee analysis that can help managers identify areas of improvement. Each facility has rubber floors that must be cleaned daily and Adirondack Direct has placed a sensor on a floor scrubber that creates a bookmark and recording in Security Center when the device is moved. Video evidence verifies whether the floor was actually cleaned or if the scrubber was just relocated. Break room sensors Each break room is outfitted with a sensor that creates a video bookmark every time the door is opened. If an employee visits too often, Planet Fitness management can reorient that employee on the proper policies and procedures. For day to day efficiencies, video analytics can be a valuable tool. If an employee is constantly leaving the front desk to go to a storage closet for a particular item, they can make changes including moving the item closer to the front desk. “If during an overnight shift the camera indicates that there was no motion at the front desk for a prolonged period of time, then that’s a problem,” said Esposito. “We expect someone to be in that position greeting and welcoming members so if someone isn’t there, the video can help us understand why.”If an employee visits the break room too often, Planet Fitness management can reorient that employee on the proper policies and procedures A big question for Planet Fitness – that can be answered via video analytics – is have they been losing sales opportunities without realising it? “What we’re exploring now is a virtual line that counts the number of people that come and go in the club,” said Esposito. “We know how many people check in. So, if a club checks in 500 people in a day, but there are 600 people that enter the door, that can be lost revenue.” Esposito said they chose Hanwha cameras and the Genetec platform because they knew that they needed a solution that was at the forefront of technology, with the flexibility to grow with them and meet their future needs. He added the solution delivers a safe environment that is appreciate by everyone. “It’s somewhat of a security blanket for our members and employees,” he said. “They appreciate our no intimidation mantra and the fact that we have created this safe and secure environment that offers a judgement free zone where people can do their own thing.”