XOi, the provider of technician-first smart technology for commercial and residential field service companies, announces a partnership with Discovery Sound Technology (DST), a patented, data-driven diagnostic and analytics platform.
The partnership integrates DST’s comprehensive ultrasound-based diagnostic reporting capabilities with XOi’s first-of-its-kind field service technology, helping contractors drive revenue and growth with powerful, AI-based visual documentation.
Eliminating failures, extending equipment life
We are excited about the partnership with XOi and the benefits of working together"
“We are excited about the partnership with XOi and the benefits of working together to deliver unprecedented information to the technician and their customers,” said Brett Shaw, President and CEO of DST.
Brett Shaw adds, “The results can help service organisations build lasting end-user relationships by eliminating surprise failures, extending equipment life, and lowering overall costs.”
AI-based visual documentation
The integration allows field techs to directly input DST reports into XOi. XOi’s powerful artificial intelligence and an industry-renowned knowledge base leverage DST’s unique diagnostic data to generate visual content driving preventive maintenance revenue and repair and replacement services.
Together, XOi and DST empower techs to elevate transparency, trust, and customer experience.
A seamless single-app experience
“By integrating with DST's ultrasound diagnostic technology, technicians have a seamless single app experience making it easier to share vital service information with their customers," said Aaron Salow, Founder and CEO of XOi.
Aaron Salow adds, "We are thrilled to offer an innovative solution that enables contractors to stand out from the crowd and gain a significant advantage in their market. It's an exciting opportunity to make a meaningful impact and establish lasting connections with their customers."
Preventive maintenance
XOi provides field service contractors and their teams with a suite of premium tools for managing and leveraging data from current jobs, as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights.
XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls.