WorkWave®, a provider of SaaS software solutions that support every stage of a service business’s life cycle, powered through the first quarter of 2022 with exponential revenue growth of 195% total year-over-year (YOY), and a dramatic software revenue growth of 181%.
Initiatives taken
WorkWave started off the year on the heels of an extraordinary growth year in 2021, continuing its acceleration into 2022. Its strong growth was the result of a combination of initiatives, including:
- Continuous progress and relentless focus on releasing robust features and easy-to-use solutions, including the launch of TEAM Lite, a solution designed for growth-oriented small cleaning businesses.
- The impact of a new Chief Revenue Officer and revamping of the sales team in the second half of 2021, resulting in improved sales execution and bookings performance.
- Further amalgamating its multiple acquisitions from 2021, expanding WorkWave’s offerings and market leadership across key service industries.
- The continued success of its payments-related functionality has allowed WorkWave to begin offering its new WorkWave Financial Services instruments.
Software-driven customer relationship
We have built a new business model indicative of how SaaS software companies will operate in the future"
“The success we are now seeing is just the first glimpse into the new level of performance that we will achieve as a result of intense work executed over the past several years,” said David F. Giannetto, CEO of WorkWave.
“We believe that we have built a new business model indicative of how SaaS software companies will operate in the future, combining the strength of their close, mission-critical software-driven customer relationship with the power of financial solutions, so that their customers can collectively benefit in ways that they could not individually."
Increased customer growth
"And we are seeing that our customers value not just this approach, but the strength of our commitment to being the best possible partner to help their business grow and succeed, regardless of their size or objectives.”
WorkWave is seeing the results of its strong partnership with customers, with 96% new customer growth since Q1 2021 and a net retention rate of 127%.
WorkWave Financial Services
WorkWave launched Business Builder Visa credit card, designed to help small businesses build a strong credit rating
Q1 also marked the formal release of WorkWave Financial Services, a collection of financial offerings designed specifically to help WorkWave customers grow their business and maximise their money.
Within this new offering, WorkWave launched its Business Builder Visa credit card, specifically designed to help small businesses build a strong credit rating in their company’s name, positioning them for success for generations to come.
Key investments
As a further indication of support, in March, Hg, a software and services investor, became a significant minority shareholder in WorkWave and IFS, WorkWave’s sister company, in a transaction that valued the combined WorkWave/IFS fund at USD 10b.
EQT remains the majority shareholder, with Hg, Serent, and TA Associates as significant minority shareholders in WorkWave.
Service and profitability
“Having the right partners supporting us has been the key to reinventing WorkWave. It has allowed us to embrace a bigger picture where software sits at the centre of all we do, with additional software, services, and financial solutions allowing our customers to also think bigger about new levels of growth, service, and profitability. And we are still just at the beginning of what we are capable of,” said Giannetto.
WorkWave has seen 344% employee growth YOY, as it continues to focus on scaling across all departments to support its rapid growth.