Quanergy Solutions, Inc., a global provider of 3D LiDAR (Light Detection and Ranging) security solutions, was chosen by Vancouver International Airport (YVR) to analyse footfall and passenger journeys and ultimately improve passenger happiness.
Quanergy’s solution surpassed the capabilities of existing solutions and delivered accurate, data-driven insights for enhanced operational efficiency, passenger satisfaction, and cost savings.
Real-time alerts
“Through the implementation of Quanergy’s solutions, we have harnessed the power of real-time insights, gaining a deep understanding of passenger volumes and the associated wait times at different stages of their journey through the terminal,” said Jason Williams, Manager, of Innovation & Technology Group, YVR.
He adds, “With this high-precision data at our disposal, we can trigger real-time alerts whenever we approach or exceed predefined thresholds. This invaluable capability enables us to collaborate seamlessly with our stakeholders, ensuring that our travelers experience a smooth and stress-free journey through our airport.”
Challenges:
Camera-based and 3D stereoscopic sensor solutions
However, with these solutions in place, the airport struggled to gather accurate data due to system limitations
Before Quanergy’s deployment, YVR had previously employed several camera-based and 3D stereoscopic sensor solutions to provide queue analysis and people-counting in several areas around the airport.
However, with these solutions in place, the airport struggled to gather accurate data due to systems limitations including restricted fields of view and inaccurate depth perception.
This ultimately would skew the occupancy or queue counts, making it very difficult to drive impactful change and deploy systems cost-effectively at scale.
Solution with Q-Track
With Quanergy’s 3D LiDAR sensor and advanced perception software solution, Q-Track, YVR can accurately identify, classify, and track people/objects for enhanced operational insights.
YVR currently uses these insights to meet several operational and business imperatives such as reducing check-in time and time spent passing through security, which ultimately sees an increase in customer happiness.
Reduced costs
The cost of installation, cabling, and maintenance made Quanergy’s TCO advantage even more stark
Quanergy is also able to reduce deployment costs, with one of its 3D LiDAR sensors providing the coverage of up to five stereoscopic cameras. YVR needed to use only 1 Quanergy LiDAR to cover the same area that would have needed 7 or more of their existing (competitors’) sensors.
In addition to the reduction in the number of sensors, the cost of installation, cabling, and maintenance made Quanergy’s total cost of ownership (TCO) advantage even more stark. This allowed YVR to scale the solution quickly with plans to implement Q-Track landside and airside for enhanced traffic control outside of the terminal.
Enhance security, streamline operations
“We are pleased to have collaborated closely with the YVR team, resolving a multifaceted challenge encountered by many passenger terminals today,” said Adam Andres, Vice President of Global Sales, at Quanergy.
He adds, “The forward-thinking of the YVR Innovation and Technology Group, in embracing Quanergy’s field-tested and fully scalable Q-Track solution, led to the achievement of our project objectives. We take pride in our contribution, providing real-time actionable intelligence to enhance security, streamline operations, and elevate the overall passenger experience.”