27 May 2022
Current dealership challenges existing dealer state
- OEM Pressure
- Dealership Group/Dealer Principle Pressure; Sell more, do more with less
- Staffing Issues – SA and Tech – Old Guard v. New Breed (Experience v. Tech-Savvy)
- Manual processes still require labor and a commitment from management
- Multiple tools to navigate with limited integration
- Difficult to sustain standards all the time
- Limited certainty that all vehicles were inspected the same way, every time.
What opportunities were missed? - UC Appraisal Process a few minutes, but prone to some risks
- COVID-19
Manual Inspections
Drawbacks for Manual Inspections (Processes)
- Lacks transparency for the customer
- Lacks certainty and knowledge of the thoroughness of inspection (management oversight/adherence to standards)
- Dealers are busy – the chances of missing opportunities are higher with a manual process – safety, upsell, and customer experience
- Manual inspections are a cost to the dealer – e.g. every tire inspection takes time and that is a costly investment in labor by the dealer
- Highest and best use for labour? Manual inspections?
Benefits of Automated Inspections
Customer Experience
- Tech to perform objective Inspection
- Ability to share UI with customer
- Enhances the opportunity to engage with the customer
- Track history of scans
- Merchandising (e.g. UC inventory)
Upsell Opportunities
- Every tire inspected every time – alignments, brakes, other services once you get the wheels off?
- Ability to engage customers on service drive about damage – conversation
- Data mining – based on scan history
Process Efficiency
- Help technician better allocate time to/from valuable work
- Help Service Manager support newer service techs with insight from reviewing scans
- Via integrations – eliminate processes
Confidence and Certainty
- Objective inspection – same standard, every time
- Over 90%of accuracy and reliability
- High-resolution images that accurately show the current state
- UC Appraisals with certainty
- Reporting
Automatic Inspection - Benefits
Helios
- User Interface
- Under-Vehicle Inspection System
Technology inspections:
Reallocation of high-value labour
1) Reorient from manual processes
- To high-value processes
2) Highest and best use for labour investment
3) Focus on what needs attention
- Stop inspecting what doesn’t need to be inspected
- Simplified change management via integrations
Confidence and Certainty
- Improved UX
- Every vehicle scanned to the same standard, every time
Site Workflow - Automatic Inspection
UVeye Hardware
The Data Collection Points
With inspection as a service
- No Maintenance
- No Obsolescence
- Utilise Latest Technology as it Evolves
- No Large Initial Capital Outlay
- Value Capture First
Artemis
Tire Analysis UI
UVeye inspection coverage for dealership
It covers a large portion of the MPI Sheet Automatically
One platform for all systems integrates with the UVeye Cloud
- Connect Anytime, Anywhere
- Monitor Volume and Performance Over Time
- Get Business Insights in Real-Time
- Share Data with Colleagues and Customers