Integrated security manufacturer TDSi is pleased to announce the appointment of its new Customer Care Advisor, Abbey Trudgett. Abbey’s role is to support TDSi’s customers with purchasing products, managing returns and supporting them throughout the ordering and delivery process.
TDSi’s Managing Director, John Davies commented, “Customer Care is a vital part of our business, so we take pride in providing an excellent level of service. With a wealth of customer-focused and sales experience, I am delighted to welcome Abbey to the TDSi team.”
Abbey joins TDSi from a sales and retail background, where she honed her customer care skills. Abbey commented, “I very much enjoy the hustle and bustle of interacting with and helping customers, so my new role at TDSi is a perfect fit! It is very rewarding to see TDSi’s solutions in use worldwide and I am looking forward to helping our customers make the most of our products and services.” We play a crucial role in ensuring orders are processed quickly, accurately and efficiently, so customers get what they need, when they need it"
Ensuring accurate processing
Her new role offers fresh and varied challenges, as Abbey added, “TDSi offers exciting technology in a highly dynamic industry. With a lot of different project needs in various vertical sectors, it’s always exciting to see what new customer requirements we can help with each day.”
Abbey concluded, “With orders coming in rapidly via the phone, email or online, we play a crucial role in ensuring these are processed quickly, accurately and efficiently, to ensure customers get what they need, when they need it. There is a great satisfaction in providing the best customer service and I look forward to further developing our relationships with our customers.”