Paxton, the global brand of electronic IP access control and video intercom solutions, has appointed Natasha Shell as U.S. Support Manager.
Natasha is responsible for training and mentoring Paxton’s industry leading Customer Support team to drive world-class customer satisfaction. Every call into Paxton’s Customer Support team is answered within seconds by a trained and professional representative that’s dedicated to help dealers with a wide range of inquiries, from technical questions to assistance with a multi-door installation project.
Ensuring world-class support for dealers
Natasha brings 12 years of customer service experience to Paxton. Previously, a Customer Service Manager for a global electronics company, she led a large team that maintained an overall standard of 100% customer satisfaction.
Jonathan Lach, VP of Sales commented, “I am very pleased to have Natasha join Paxton and lead our Customer Support team. Natasha’s passion for customer service aligns with our commitment to ensure our dealers receive world-class support when they call Paxton.”
Natasha said, “I’m excited to join the Customer Support team at Paxton. Having satisfied customers is not enough for me. Retaining customers by going above and beyond, making yourself memorable by standing out, and continuous follow-up is the key to a fulfilling and long-term relationship.”