This global insurance enterprise was relying on a managed services provider for support and guidance with their AWS infrastructure but was not satisfied with the level of attention and expertise they were receiving.
They were constantly calling the support team to enter tickets for outstanding issues. This process was time-intensive, and tickets were slow to be addressed and resolved, creating a bottleneck for the company.
Challenge
The enterprise needed a provider that could fully take over the management and monitoring of AWS
The enterprise needed a provider that could fully take over the management and monitoring of AWS while also integrating closely with its internal IT team.
Ntirety has always prioritised and excelled at integrating with their client's IT resources, making them a strong match for the insurance company’s needs.
Solution
Ntirety provides the enterprise with a full host of managed services that layer on top of AWS, including Cloud Operations with 24x7x365 expert support.
Results
- Improved decision making: Ntirety’s deep expertise in AWS allows them to carefully guide the expertise and serve as a knowledge base for them to draw from as needed.
- Cost and time savings: Less redundant technology, system issues, and time spent waiting for issues to be resolved.
- Peace of mind: Ntirety functions as an extension of the insurance company’s team, taking ownership over AWS managed services and providing trusted expertise for the company’s path forward.