National Monitoring Center, a provider of third-party and proactive monitoring services, introduces Nexus, a powerful new business intelligence, and account management web application that enables NMC dealers to manage their accounts efficiently, access critical data, reduce liability, and improve customer service and operational efficiencies.
Nexus is a centralised hub where dealers can easily manage their account information, access alarm data in real-time, and view business intelligence reports in one application at any time and from anywhere.
Business intelligence reports
With visual dashboards and downloadable reports for rapid sharing with account holders, Nexus is a comprehensive business management tool that increases productivity, delivers superior business intelligence, enhances customer service, and positions NMC dealers for long-term success.
Dealers are armed with the data necessary to deliver exceptional customer service to subscribers
With Nexus, dealers can rapidly and easily get the details needed to understand and operate their business optimally in one place. Dealers are armed with the data necessary to deliver exceptional customer service to subscribers and can proactively address potential liabilities before they escalate. “It's imperative to put our dealers at the center of digital transformation efforts, starting with optimising their digital experiences with us,” said Todd Shuff, Vice President of Operations, NMC.
Optimising common services
“With modern, flexible technology to engage our dealers in the channels they prefer, we can assist them in identifying the most impactful areas to the customer experience. Nexus is part of our focus on optimising common services like reporting, troubleshooting, and account management, which are now easier to complete. We look forward to continuously improving this experience to make it easier for our dealers to achieve simplicity that supports client success.”
Along with the Nexus launch comes the NMC Training Academy, a centralised portal to educate dealers and their teams on using Nexus and other NMC tools. This new training option features easy-to-follow videos and gamified features that make learning engaging for dealers and their teams.