Johnson Controls, the globally renowned company for smart, healthy and sustainable building solutions, has introduced Solution Navigator, a comprehensive digital experience that easily navigates the product life cycle in Building Automation Systems, Fire, Security, HVAC and Industrial Refrigeration, in order to create a next generation of customer enablement tools.
Customers can select, price, quote, order, track shipments, locate replacement parts, process warranty claims, access training and track marketing programmes, making this platform unique in the industry given the breadth of products included and depth of capabilities supported.
Solution Navigator
Through the transformative digitally enriched experience, Solution Navigator enhances the previous Navigator and legacy regional platforms, by focusing on simplified navigation with a mobile-first approach, thereby providing users with the integrated tools and systems required to allow for channel partners to seamlessly interact with Johnson Controls, across the product lifecycle and provide capabilities to their downstream end customers.
Solution Navigator’s technologies bring all of our capabilities together and drive a world-class customer experience"
Renee Joseph, the Global Vice President of Customer Enablement at Johnson Controls, said “When talking to our Johnson Controls customers about what matters to them in a modernised version of Solution Navigator, we understood the importance of creating a platform that allows for tools, products, support and expertise, across the entire lifecycle, to be available at one single resource.”
Renee Joseph adds, “Solution Navigator’s technologies bring all of our capabilities together and drive a world-class customer experience that saves customers time and positions them to grow their businesses.”
Global customer enablement tools
Solution Navigator’s global customer enablement tools is being deployed across all product business units and regions, all while providing a common look and feel for customers facilitated by a unified platform that is focused on having an interface that is both intuitive and fast.
The Solution Navigator mega menu simultaneously increases product choices and reduces clicks for users, making the ‘add to cart’ process take between 30-45 seconds, a 30-second improvement from the previous version.